Epson PS-100 Series Page 39 User Manual Download | Manualshive

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Troubleshooting



39

Troubleshooting

This section explains how to solve problems that occur during use.

“

Caution”

on page 40

“

Problem Solving

” on page 41

“

System Reset

” on page 42

“

Contacting us

” on page 43

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Summary of Contents for PS-100 Series

Page 1: ...PS 100 Series User s Manual ...

Page 2: ...tates of America and other countries The Bluetooth word mark and logos are the registered trademarks owned by Bluetooth SIG Inc and any use of such marks by Seiko Epson Corporation is under license Other product names are the trademarks or registered trademarks of their respective companies Caution Unapproved copying of part or all of this manual is strictly forbidden The content of this manual is...

Page 3: ...een via PULSENSE View for Web URL go wellness epson com To upload your data from PS 100 Use the PULSENSE View for iOS Android on your smart device Your data will be transferred via Bluetooth Smart See the data Log into PULSENSE View for iOS Android on your smart device Log into the PULSENSE View web application Note To charge the PS 100 a USB port is required You can use the USB port of a PC or an...

Page 4: ...e heart rate zone 11 What s in the box 12 Options 12 Getting Started 13 To record your data 13 How to cancel the battery protection mode 13 Start up operation 16 Wearing the PS 100 17 Initial Configuration 19 Smart device user 19 How to Use 22 Heart rate measurement 23 How to stop and resume heart rate measurement 26 Low battery notification 27 Airplane Mode 28 Turn off Airplane Mode 29 Additional...

Page 5: ...ontents 5 Appendix 36 Product Specification 37 Device Specifications 37 Cradle Specification 37 Options specifications 37 Troubleshooting 39 Caution 40 Problem Solving 41 System Reset 42 Contacting us 43 ...

Page 6: ...vel This product is not a medical device Use this product as an indicator during physical exercise Symbols in this manual The following symbols are used in this manual to indicate possible dangerous operations or handling Make sure you understand these warnings before using the product Warning This symbol indicates information that if ignored could possibly result in serious personal injury Cautio...

Page 7: ... field for example near a loudspeaker Do not disassemble this product and do not attempt to repair this product by yourself It may cause an electric shock or accident Do not leave this product within reach of young children Caution To avoid the possibility of skin irritation or discomfort from wearing the PS 100 you must keep the skin under the band clean and dry at all times Do not allow water sw...

Page 8: ...eign material such as dust water or dirt Do not use any adapter other than the specified adapter for charging Regulatory and Safety Notices Data communication between the smartphone and product is made by Bluetooth Low Energy which operates in the 2 4GHz band Hereby SEIKO EPSON declares that this PS 100 is in compliance with the essential requirements and other relevant provisions of Directive 199...

Page 9: ... near medical equipment Radio waves from the device may interfere with electronic medical equipment causing the equipment to malfunction and cause an accident This device is equipped with Bluetooth Smart technology When operating supported HR monitors or smart phones this function wirelessly sends and receives heart rate measurement data to the device This device has been certified as a wireless d...

Page 10: ...tion 10 Set up and Basic Operation You need to make the following preparations before use Things You Can Do with the Product on page 11 What s in the box on page 12 Getting Started on page 13 Initial Configuration on page 19 ...

Page 11: ...erometer to measure your body movement This function enables you to consciously track your general activity so you can make small changes to become more active Distance The distance is calculated approximately from the step count and your height Note Irregular arm movements may effect the reading on the steps and distance counters The heart rate zone PULSENSE monitors your heart rate across 5 zone...

Page 12: ...ny missing or damaged components PS 100 Charging Cradle Quick Start Guide Information sheet Options You can purchase the following optional extras Contact your local reseller for more information AC Adapter SFAC03 for UK and Ireland AC Adapter SFAC02 for Europe excluding UK and Ireland ...

Page 13: ...art device application How to cancel the battery protection mode Important You need to charge the product when using it for the first time The product automatically turns on when being charged Make sure that charging is complete 1 Attach the product to the charging cradle Clip the product into the cradle ensuring that the metal terminals are connected as illustrated ...

Page 14: ...able into the USB port on your PC Note You can use a PC to charge your PS 100 but not to upload any data PS 100 requires Bluetooth Smart to upload data Some PC USB ports may not support the charging function Please note that if you are connecting the charging cradle via a USB hub it may not charge In this case please connect directly to the USB port of the PC ...

Page 15: ...ng and the LED will change to blue when the PS 100 is fully charged Charging takes approximately 1 5 to 2 5 hours to complete however the duration may vary Important The remaining battery charge cannot be checked with the product Check the remaining battery charge under device settings in the PULSENSE VIEW app Please note that even if not used the PS 100 should be charged at least once within a 6 ...

Page 16: ...hed from the charging cradle Start up operation All LEDs light up in sequence and the PS 100 will vibrate Important Pair with your smart device after purchase The time will be set on the PS 100 from your smart device The memory of your device will not be enabled until pairing is completed If you remove the PS 100 from your wrist and no movement is detected it will go into sleep mode It will re wak...

Page 17: ...If you feel any discomfort loosen the wristband During sleep your wrist may swell loosen the band by one setting if it becomes tight 1 Measure the circumference of your wrist for example using a string Measure the circumference closely at the position indicated in the illustration without touching the ulna bone 2 Check the hole numbers from the length around the arm using table below The hole numb...

Page 18: ...ole number you checked in step 3 The following figures are of a fastener inserted at wristband adjustment hole L7 5 Put your hand through the wristband and fasten the buckle When wearing the product make sure it does not touch the bone Adjust the wristband to a smaller hole number if the wristband is too loose Bone Sensor ...

Page 19: ... the dedicated application Epson PULSENSE View free and then install it Check that Internet communication and Bluetooth are enabled in your smart device Check the operating instructions for your smart device for the configuration method 2 Start Epson PULSENSE View Make sure that the product is within one meter from the smart device with the product Note Set Bluetooth on your smart device to ON Ens...

Page 20: ... the on screen instructions Once you have created your account and completed your profile follow the on screen instructions to pair your PS 100 with your smart device Once pairing is completed the LEDs will light up twice in sequence and the above screen is displayed on the smart device ...

Page 21: ...en un paired If not attach the PS 100 to the charging cradle and attached the cradle to a power supply Tap the screen continuously until the blue lights flash This will delete the current Bluetooth settings on the device 2 Has the PS 100 already been deleted from PULSENSE View Delete the PS 100 from the pairing menu in PULSENE View 3 Has the PS 100 already been deleted in the Bluetooth settings of...

Page 22: ...ate and activity 24 hours a day tracking your steps distance calories sleep quality and heart rate across five zones helping you to make better lifestyle choices Heart rate measurement on page 23 Low battery notification on page 27 Airplane Mode on page 28 ...

Page 23: ...ce to your wrist the blue LEDs will all light up two times when it has detected your heart rate The product will then be in the pulse measurement mode Note Try to keep your body and arm still to facilitate heart rate detection If the device does not detect your heart rate within one minute the product will vibrate If the device does not detect your heart rate within three minutes the product will ...

Page 24: ... of your skin is too low Wear the product closely around your wrist Tighten the wrist band if your pulse is not measured correctly and warm your wrist and fingertips if they seem cold Heart rate zones You can check your heart rate zone using the product LEDs Setting can be made via PULSENSE View to determine when the LEDs will illuminate See below table for the available settings LED of max heart ...

Page 25: ...pp Swipe the tab located in the middle at the top of the screen to the bottom in order to display the real time meter How your heart rate measurement is being used The PS 100 continuously monitors your heart rate and uses this recording in addition to your body movement to calculate the individual activities in PULSENSE View We therefore recommend having the heart rate detection enabled all the ti...

Page 26: ... rate detection will start again when the product has been moved The below LED pattern will be shown when the PS 100 has been removed from your wrist Note Place the product onto a flat surface when you stop measurement It may take one to six minutes until the measurement will stop Resume heart rate measurement place the PS 100 onto your wrist and tighten the bands ...

Page 27: ... battery level is low the orange LED will flash every 4 seconds Once the remaining battery level is down to 1 hour the orange LED flashes every second for 30 seconds After this hour the PS 100 will stop measuring heart rate until the device has been charged ...

Page 28: ...rging cradle the pairing settings will be deleted The device will not go into airplane more while measuring heart rate on your wrist remove the product before tapping as above 2 When the product is successfully set to Airplane Mode the LEDs will light up as shown below Note To check if the product is in Airplane Mode tap the device and the below LED pattern will be displayed During Airplane Mode t...

Page 29: ...tap the LED plate of the product as shown below The LEDs will light up and display the below pattern to confirm it is still in Airplane Mode 2 Keep tapping until the LEDs go out The product will resume heart rate measurement and wireless communication ...

Page 30: ...Additional Functions 30 Additional Functions Notification Settings on page 31 Wake up Alarm on page 31 ...

Page 31: ...vice Some additional settings might be required in the Notifications Settings of your smart device See your smart device manual for details Some Android devices may not support this function Wake up Alarm You can use the wake up alarm to wake you up at the optimal time The PS 100 will examine your sleep state for a given window before your alarm time Within that window PULSENSE will trigger the al...

Page 32: ...Maintenance 32 Maintenance Looking after your device on page 33 Replacing the Battery on page 34 Updating the Firmware on page 35 ...

Page 33: ...with a slightly moist soft cloth and then dry or use a soft brush Important Avoid water sweat or dirt build up between your skin and the product as it could lead to skin irritations About the wristband The wristband is made of silicon which could lose its elasticity and colour over time ...

Page 34: ...Maintenance 34 Replacing the Battery You cannot replace the built in rechargeable battery ...

Page 35: ...ecommend using the latest version Important When updating the firmware the history may be deleted and settings may be initialised For more details on updating by smart device see the following website www epson eu pulsense Before updating the firmware we recommend uploading your measurement data to PULSENSE View ...

Page 36: ...Appendix 36 Appendix Product Specification on page 37 ...

Page 37: ...n 8 27in Battery Rechargeable Lithium Polymer 40mAh Battery Life Heart rate ON Approx 36hours depending on usage Recharge Time Approx 2 5hours from empty to full depending on power source Water Resistance 3bar Connectivity Bluetooth Smart Operating Temperature 5 40 Storage Temperature 20 60 Cradle Specification Contents Specification Operating Temperature 5 35 Function Recharge update PS 100 data ...

Page 38: ...Appendix 38 AC adapter Contents Specifications Model SFAC02 for Europe excluding UK and Ireland SFAC03 for UK and Ireland Input AC 100 240V 50 60Hz Output DC 5V 1 0A ...

Page 39: ...Troubleshooting 39 Troubleshooting This section explains how to solve problems that occur during use Caution on page 40 Problem Solving on page 41 System Reset on page 42 Contacting us on page 43 ...

Page 40: ... If charging becomes unstable clean the contact points on the device and cradle with a damp cotton swab If device operations becomes unstable or if data transfer is not possible perform a system reset by connecting the product to the cradle Exercise according to your physical capabilities Stop exercising and consult your doctor if you feel unwell during exercise During sleep and in other circumsta...

Page 41: ...ooking after your device on page 32 The product and charging cradle heat up while charging The product or cradle might be faulty Immediately stop using the product and cradle and contact our service center A charging error is being displayed Charge in a location with an operating temperature of 5 to 35 Water Resistance Can I use the product while swimming or diving The product is water resistant t...

Page 42: ...e operations become unstable perform a system reset by connecting the product to the cradle Charging resets the system and returns the product to normal operation If this suggestion does not solve your problem check Problem Solving on page 41 ...

Page 43: ...Troubleshooting 43 Contacting us Go to www epson eu pulsense for service contact details EPSON EUROPE B V Address Atlas Arena Azië building Hoogoorddreef 5 1101 BA Amsterdam Zuidoost The Netherlands ...

Page 44: ...Troubleshooting 44 412834401 ...

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