Epson PP-100NII User Manual Download Page 187

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187

Troubleshooting

When discs cannot be published

If the disc is not published by clicking [Publish] in the Publish view of EPSON Total Disc Maker, or if the product

does not work, check the points below.

Check 1: Check of EPSON Total Disc Monitor

Is an error message displayed in EPSON Total Disc Monitor?

Check the status of this connected product in EPSON Total Disc Monitor, and perform the remedy if an error has

occurred.

See the references below for details on EPSON Total Disc Monitor.

•

“EPSON Total Disc Monitor” on page 52 in this guide

•

Help file for EPSON Total Disc Monitor

If performing the above checks still does not fix the problem, check the items below.

Check 2: Check of the product

Is the power LED turned on?

If the power LED is not turned on, the power for the product is turned off.

Turn on the power by referring to “Power/control panel problems” on page 178 in this guide.

Is the ERROR LED flashing or turned on?

If the ERROR LED is flashing or turned on, an error has occurred in this product.

See “Checking with EPSON Total Disc Monitor” on page 185 in this guide for the error checking and remedy

procedures.

If performing the above checks still does not fix the problem, check the items below.

Check 3: Check of connection between the product and computer

Is the Ethernet cable disconnected?

Check that the Ethernet cable is connected. Also, check that the Ethernet cable does not have a broken wire or is bent.

Is the Ethernet cable compatible with the computer and product specifications?

Check that the Ethernet cable being used is compatible with one of the specifications below.

•

100Base-TX

•

1000Base-T

Summary of Contents for PP-100NII

Page 1: ...User s Guide M00133200EN ...

Page 2: ...iginal Epson Products or Epson Approved Products by Seiko Epson Corporation NOTICE The contents of this manual are subject to change without notice Seiko Epson Corporation 2020 All rights reserved Trademarks Microsoft Windows Windows Server and Internet Explorer are registered trademarks of Microsoft Corporation in the United States and or other countries Intel and Pentium are registered trademark...

Page 3: ...formation PP 100NII User s Guide PDF Presents detailed information users need to know such as how to install the software the product functions and operations as well as maintenance information PP 100NII Administrator s Guide PDF Presents detailed information necessary for setting up operating and managing this product It also describes how to troubleshoot various problems It is included on the Di...

Page 4: ...tion of Job Completion 38 Uninstalling the software 40 Using Applications 42 EPSON Total Disc Maker 42 What is EPSON Total Disc Maker 42 Starting EPSON Total Disc Maker 42 Displaying Help of EPSON Total Disc Maker 43 Screen configuration of EPSON Total Disc Maker 44 EPSON Total Disc Setup 46 What is EPSON Total Disc Setup 46 Starting EPSON Total Disc Setup 46 Displaying Help of EPSON Total Disc Se...

Page 5: ...me discs as published discs 128 Adjusting print colors 132 Printing labels Writing data using the Merge function 134 Maintenance 149 Checking maintenance information 149 Checking device information 149 Downloading operation log 150 Changing the ink cartridge 151 Checking the ink levels 151 Replacing the ink cartridges 152 Checking the print head nozzles 155 How to perform a nozzle check 155 Checki...

Page 6: ...6 Ink and Disc 194 Ink cartridges 194 Discs 194 ...

Page 7: ...guide after thoroughly understanding this information WARNING If this display is ignored and the product is mishandled it may result in death or serious injury CAUTION If this display is ignored and the product is mishandled it may result in bodily harm or physical damage Indicates action that should not be performed prohibited Indicates items instruction action that must be performed Indicates th...

Page 8: ... fire Do not install in the following types of places Tight spaces where ventilation is poor such as in a closet or on a bookshelf On a rug or bed If you place the product by a wall leave more than 10 cm between the back of the product and the wall It is also necessary to leave enough space in front of the product to open and close the disc cover Do not install in a place where volatile substances...

Page 9: ... matter such as dust Firmly insert the prongs of the power plug all the way When you disconnect the power plug from the outlet be sure to turn off the power and hold the plug as you pull If you stretch the power cord it may become damaged which could result in electric shock or fire Be sure your AC power cord meets the relevant local safety standard Also do not use the power cord included with thi...

Page 10: ...the product in a way other than that specified in the instruction guide This may result in fire Also the connected devices may be damaged Do not insert or drop metal or flammable objects into the air vents or other openings This may result in electric shock or fire CAUTION Do not step or place heavy objects on top of the product Be especially careful in households with small children There is a ri...

Page 11: ... into your eyes immediately flush them with water and if it gets onto your skin immediately wash the area with soap and water Otherwise you may have bloodshot eyes or a mild inflammation In the rare event that there is a problem immediately consult a physician Do not disassemble the ink cartridges to replenish or refill the ink Do not shake the ink cartridge too hard The ink cartridge may leak if ...

Page 12: ...lity safety such as transportation devices related to aviation rail marine automotive etc disaster prevention devices various safety devices etc or functional precision devices etc you should use this product only after giving consideration to including fail safes and redundancies into your design to maintain safety and total system reliability Because this product was not intended for use in appl...

Page 13: ...y lock switch is on 4 Power button Use to turn the product on and off 5 Disc cover Open when loading or taking out discs 1 Ethernet interface connector Plug the Ethernet cable into this connector 2 AC inlet Plug the power cord into this connector 3 Rear printer cover Open this cover only when a disc is stuck in the printer tray 4 Security slot Allows you to attach a commercially available antithef...

Page 14: ...bel surface of the discs 5 Stacker 3 Use as the disc output stacker Holds up to about 50 discs 6 Stacker 4 Use as a disc output stacker Holds up to about 5 discs 7 Lock lever Locks and unlocks Stacker 4 Be sure to lock when attaching Stacker 3 8 Arm Transports discs 9 Stacker 1 Use Stacker 1 as a disc input stacker Holds up to about 50 discs 10 Stacker 2 Use Stacker 2 as a disc input or output sta...

Page 15: ...r a job is being received 3 ERROR LED Flashes and turns on when an error occurs 4 LCD Shows menus and messages 5 EJECT button Do not use in Standard Mode External Output Mode and Batch Mode 6 button Confirms the selection and runs processing 7 buttons Moves to different menus 8 CANCEL button Cancels the selection 9 buttons Moves the digit when you change the IP address 10 MENU button Displays the ...

Page 16: ...ct is on standby for data Flashing Product is being initialized or is shutting down When it flashes together with the ERROR LED there is a problem on the unit BUSY LED Flashing Product is processing a job is receiving a job or is backing up or restoring data When the BUSY LED is flashing quickly a disc is being ejected so do not pull out Stacker 4 Discs may be damaged ERROR LED On The cover disc t...

Page 17: ...ames and Functions Basic operations This section describes how to perform basic operations on the product Turning on the power Press the Power button to turn on the power The power LED flashes and then stays on ...

Page 18: ...cessing starts immediately If there are jobs being published or waiting to be published the power is turned off after finishing all of the jobs If an administrator has made the setting for sending email notifications after the job processing is finished a notification email is sent to each administrator saying that power off processing has begun The power cannot be turned off for about 15 minutes ...

Page 19: ...o on the disc cover is locked automatically each time it is closed To unlock the disc cover lock use the disc cover key Insert the disc cover key into the disc cover lock and turn it to the UNLOCK position If the security lock switch is set to off the disc cover lock always remains unlocked ...

Page 20: ...t open the disc cover while a job is being processed while the BUSY LED flashes This could adversely affect the writing or printing quality If you open the disc cover while a job is being processed an alarm beep sounds and the status of the current job becomes Standby If you close the disc cover job processing resumes automatically If a job is being processed first pause the job and then open the ...

Page 21: ...take out the published discs from the stacker See Taking out discs on page 111 in this guide Handle the stacker as shown below Stacker 1 Stacker 2 Stacker 1 and Stacker 2 are the same Handle them in the same way Remove Gently lift and pull towards you to take out Attach Line up the indentations and attach Stacker 1 Stacker 2 ...

Page 22: ...t up and then pull towards you to take out Attach Hold the handle line up the indentations and attach When you insert Stacker 3 first check that there are no discs in Stacker 4 and then attach it When you use Stacker 3 set the lock to LOCK and do not pull out Stacker 4 ...

Page 23: ...the stacker Push in Hold the Stacker 4 grip and push the stacker in Do not apply strong force to Stacker 4 when handling it When the BUSY LED is flashing quickly a disc is being ejected so do not pull out Stacker 4 Discs may be damaged Set the lock lever to UNLOCK when using Stacker 4 ...

Page 24: ...e You may use the Software to operate the EPSON products You may use the EPSON products to copy materials on to media including but not limited to CDs DVDs and BDs You agree to respect the rights of copyright owners EPSON shall have no liability for and you shall hold EPSON harmless from any copyright infringement by you or your employees representatives or agents Be sure to install the software b...

Page 25: ...dard Essentials Windows Server 2008 R2 64 bit SP1 or later Standard Enterprise Windows Server 2008 32 bit 64 bit SP2 or later Standard Enterprise CPU Windows 10 Windows 8 1 Windows 7 Intel Pentium 4 or compatible processor 1 4 GHz or faster processor Windows Server 2019 Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Windows Server 2008 Intel Pentium 4 or comp...

Page 26: ... 1000Base T Software Windows Media Player 6 4 or higher must be already installed Any of the following web browsers must be already installed Windows Internet Explorer 8 9 10 or 11 Google Chrome Mozilla Firefox Miscellaneous JavaScript in your browser must be enabled Creating music CDs requires a sound device with an appropriate driver installed The product may not function properly in environment...

Page 27: ... in the DVD ROM If a confirmation screen is displayed asking if you want to run the VC_redist x86 exe or the VC_redist x64 exe follow the on screen instructions to continue the operation To perform installation the IP address or host name of the product are required Confirm the IP address or host name of the product from the administrator If any other software or anti virus programs are running ex...

Page 28: ...28 Preparation 3 Click Next 4 Carefully read the license agreement and if you agree select I accept the terms of the license agreement and click Next ...

Page 29: ...y the folder where you want to install the software and click Next To change the folder click Change and specify the folder and then click Next 6 Insert a check mark for EPSON PP 100NII Network connection and then click Next ...

Page 30: ...P address or host name of the product and click Next To install the printer drivers only select Printer Driver If the IP address or host name of PP 100NII is not entered register this product after the installation is finished See Registering the product on page 32 in this guide ...

Page 31: ...shing screen will appear Close the Common Setting for Publishing screen because this setting is not necessary for this product If multiple units of this product are connected on the same network this product must be registered to the client computer using EPSON Total Disc Setup See Registering the product on page 32 in this guide and then register this product If only one unit of this product is c...

Page 32: ...ry If multiple units of this product are connected on the same network the registration process must be performed for each connected product Use the following procedure to register the product 1 Check that the client computer and this product are connected on the same network and the power for this product is turned on 2 If EPSON Total Disc Setup is not running start EPSON Total Disc Setup Select ...

Page 33: ...administrator is not already registered the confirmation message shown below is displayed Clicking OK continues with the registration process for the product but this product cannot be used until an administrator is registered Ask the administrator to perform administrator registration see Registering an administrator in the PP 100NII Administrator s Guide ...

Page 34: ...34 Preparation 6 Enter the name into Name and click OK This name is displayed at Output device that is selected in the Publishing screen of EPSON Total Disc Maker This completes the product registration ...

Page 35: ...s guide for the login procedure 2 Click the User information tab The registered user information is displayed User name This displays the user name to use when logging in to EPSON Total Disc Net Administrator Full name This displays the full name of the user if registered Email address This displays the email address of the user if registered Authority This displays Administrator if the user is se...

Page 36: ...ON Total Disc Net Administrator See Logging in to EPSON Total Disc Net Administrator on page 57 in this guide for the login procedure 2 Click Edit user in the User information screen 3 Change the full name or email address and click Save 4 Click OK 5 The User information screen appears Check that the modified information is correct ...

Page 37: ...guide for the login procedure 2 Click Change password in the User information screen 3 Enter the new password and click Save 4 Click OK Manage the password so that it cannot be used by anyone other than you Enter from 5 to 16 alphanumeric characters or symbols _ for a password A password is case sensitive Do not set a date of birth employee number or anything else that is easy to guess for a passw...

Page 38: ...ob or jobs is finished 1 Start EPSON Total Disc Setup See Starting EPSON Total Disc Setup on page 46 in this guide for the start procedure 2 Click Common Setting for Publishing on the Tool menu 3 Click the Notification Settings tab The Notification Settings screen appears This setting is reflected for all the CD DVD BD publishers registered ...

Page 39: ...d A message box EPSON Total Disc Monitor notifying that a job is finished appears everytime each job is finished Notify after all jobs are finished A message box EPSON Total Disc Monitor notifying that all jobs are finished appears when more than one job is executed and all jobs are finished 6 Click OK This completes the notification setting of job competition ...

Page 40: ...plications that are running 2 Open the Control Panel 3 Open the Uninstall screen Click Uninstall a program 4 Delete EPSON Total Disc Maker Select EPSON Total Disc Maker and click Uninstall Change You may be asked for an administrator password or confirmation when uninstalling the software When asked for a password enter the password to proceed with operation If you cannot perform the uninstallatio...

Page 41: ...41 Preparation 5 Select Remove and click Next Follow the on screen messages to complete the uninstallation process ...

Page 42: ...sc Starting EPSON Total Disc Maker The following procedure is for Windows 10 The procedure to start EPSON Total Disc Maker may differ depending on your operating system Check the specifications for your system 1 Select Start All Programs EPSON Total Disc Maker EPSON Total Disc Maker The Open dialog box appears 2 Click Cancel The Open dialog box closes and the disc view becomes active If you select...

Page 43: ...ns of EPSON Total Disc Maker 1 Start EPSON Total Disc Maker See Starting EPSON Total Disc Maker on page 42 in this guide for the start procedure 2 Click Help on the toolbar You can also display EPSON Total Disc Maker Help in the following ways Start EPSON Total Disc Maker and press F1 Start EPSON Total Disc Maker and click Help on the Help menu ...

Page 44: ...Total Disc Maker for details on use Disc view Starting EPSON Total Disc Maker or clicking Disc in another view displays the disc view In the disc view you can edit the data to write to the disc Label view Clicking Label in the disc view or publish view displays the label view In the label view you can edit the data for printing on the label surface of the disc ...

Page 45: ...45 Using Applications Publish view Clicking Publish in the disc view or label view displays the publish view In the publish view you can publish the writing data and label to this product ...

Page 46: ...r Windows 10 The procedure to start EPSON Total Disc Setup may differ depending on your operating system Check the specifications for your system Select Start All Programs EPSON Total Disc Maker EPSON Total Disc Setup EPSON Total Disc Setup starts To use EPSON Total Disc Setup you need to register this product after the installation See page 32 in this guide and then register this product You can ...

Page 47: ...s of EPSON Total Disc Setup 1 Start EPSON Total Disc Setup See Starting EPSON Total Disc Setup on page 46 in this guide for the start procedure 2 Click Help on the toolbar You can also display Help of EPSON Total Disc Setup in the following ways Start EPSON Total Disc Setup and press F1 Start EPSON Total Disc Setup and click Help on the Help menu ...

Page 48: ...ed product 4 Start Total Disc Net Administrator Starts EPSON Total Disc Net Administrator 5 Start Total Disc Monitor Starts EPSON Total Disc Monitor 6 Help Displays Help Name Displays the name of the product Model Name Displays the model name of the product PP 100NII Host Name Displays the host name or IP address of the product Status Displays the product status Waiting Displays the number of unfi...

Page 49: ...e name of the product The name can also be changed here Do not use Unicode characters Host name Displays the host name or IP address of the product Stacker Settings Allows you to check the settings for the Publish Mode and type of disc to load in the stacker Drive Settings Allows you to check the settings for the drive to use and the number of write retries after an error occurs during disc writin...

Page 50: ...ance Info screen Item Description Number of printed discs Displays the cumlative number of printed discs Service life of Drive 1 Drive 2 Displays the service life of the drive When the value is close to 100 it is time to replace it ...

Page 51: ...toloader Displays the firmware version of the product s internal autoloader Printer Displays the firmware version of the product s internal printer Drive 1 Displays the firmware version of the product s internal CD DVD BD Drive 1 Drive 2 Displays the firmware version of the product s internal CD DVD BD Drive 2 ...

Page 52: ...our operating system Check the specifications for your system 1 Select Start All Programs EPSON Total Disc Maker EPSON Total Disc Monitor 2 When more than one unit is connected select the product for which to display the status and click OK EPSON Total Disc Monitor starts To start EPSON Total Disc Monitor you need to register this product after the installation See page 32 in this guide and then r...

Page 53: ... EPSON Total Disc Monitor 1 Start EPSON Total Disc Monitor See Starting EPSON Total Disc Monitor on page 52 in this guide for the start procedure 2 Click Help on the toolbar You can also display Help of EPSON Total Disc Monitor in the following ways Start EPSON Total Disc Monitor and press F1 Start EPSON Total Disc Monitor and click Help on the Help menu ...

Page 54: ...lected job 4 Select All Select all jobs published 5 Priority Publishing Processes the selected job before the others 6 Finished job details Displays the selected finished job details 7 Help Displays Help 8 Operation Guidance Displays the product s status or the content and message of an error 9 Ink status Displays the remaining ink 10 Printer status Displays the printer status 11 Drive Status Disp...

Page 55: ... printing environment Values up to 1000 are displayed as 1000 or more and quantities less than 1000 discs are displayed in 10 disc units Item Description Job Name Displays the job name The job name is set automatically from for example the volume label of writing data registered with EPSON Total Disc Maker Status Displays the job status Publisher Displays the publisher of the job Copies Displays t...

Page 56: ...hen the job finished Publisher Displays the publisher of the job Successful Displays the number of discs for which printing writing publishing or the like was successful Failed Displays the number of discs for which printing writing publishing or the like failed Quantity Displays the number of discs specified to be created Type Displays the job type Output Stacker Displays the disc output stacker ...

Page 57: ...assword and click Login Total Disc Net Administrator may not start correctly depending on your environment If this happens add this product s IP address to your Trusted sites or Local Intranet You can also start EPSON Total Disc Net Administrator in the following ways Click in EPSON Total Disc Maker EPSON Total Disc Setup Click Start Total Disc Net Administrator on the Tools menu in EPSON Total Di...

Page 58: ...PSON Total Disc Net Administrator Help of EPSON Total Disc Net Administrator contains the procedures for using and specifications of EPSON Total Disc Net Administrator 1 Start EPSON Total Disc Net Administrator See Logging in to EPSON Total Disc Net Administrator on page 57 in this guide for the start procedure 2 Click Help in the top right ...

Page 59: ... details on use Click the Job management tab User information User management tab System settings tab administrator only and Maintenance tab to display each screen Job management screen The Job management screen displays the jobs published to this product If you use search options a job list of the search results is displayed in accordance with the conditions specified Click Details to display the...

Page 60: ...60 Using Applications Job details screen The Job details screen displays details on Jobs You can use the job information of a finished disc to publish another disc with the same content ...

Page 61: ...Change password screen The Change password screen allows the password of the currently logged in user to be changed If the currently logged in user is an administrator the passwords of all registered users can be changed Edit user screen The Edit user screen allows the full name and mail address of the currently logged in user to be edited If the currently logged in user is an administrator the fu...

Page 62: ...ck and change the settings of this product such as the Publish Mode drive and adding of error marks Network screen The Network screen allows you to check and change the product s network settings Email screen The Email screen allows you to set notification email transmission related to for example disc publishing and ink information Date Time screen The Date Time screen allows you to set the produ...

Page 63: ...r of printed discs Data screen Click Download in Download operation log to download information related to operation of the product Use the operation log for maintenance and support If the currently logged in user is an administrator data such as the product s setting information and job history can be backed up and restored Furthermore the product can be restored to the initial state ...

Page 64: ...allows you to print labels using applications other than EPSON Total Disc Maker such as Illustrator Displaying the printer driver screen The printer driver screen can be displayed from EPSON Total Disc Maker EPSON Total Disc Setup and the Start menu Displaying from EPSON Total Disc Maker 1 Start EPSON Total Disc Maker See Starting EPSON Total Disc Maker on page 42 in this guide for the start proce...

Page 65: ...ON Total Disc Setup See Starting EPSON Total Disc Setup on page 46 in this guide for the start procedure 2 Select this product and click Properties 3 Click Set Printer The printer driver screen appears You can also display the properties screen by clicking Properties in the Edit menu ...

Page 66: ...edure is for Windows 10 The procedure to display the printer driver may differ depending on your operating system Check the specifications for your system 1 Click Start Control Panel then Devices and Printers 2 Right click EPSON PP 100NPRN then click Printing Preferences in the menu ...

Page 67: ...ng from EPSON Total Disc Maker on page 64 in this guide for the printer driver displaying procedure If displayed from EPSON Total Disc Setup or the Start menu The information you set is saved as the printer driver settings and after this it is reflected in the EPSON Total Disc Maker settings and other application print settings See Displaying from EPSON Total Disc Setup on page 65 in this guide or...

Page 68: ... head is moving either left or right Uncheck this to print in a single direction which improves the print quality However the printing speed slows down Color Settings Click this to display the Color Settings screen see page 133 in this guide Allows you to set the print colors Label Size Allows you to select from among the following label sizes from commercially available software Standard Outside ...

Page 69: ...u to clean the print head Run this when the print head is clogged See How to clean the print head on page 159 in this guide for details on how to use this function Print Head Alignment Adjusts the alignment when the printing results show gaps in vertical lines or appear blurry See Print head alignment on page 161 in this guide for details on how to use this function Correcting the Printing Positio...

Page 70: ...r driver to be used and the size of the paper to be printed This section describes how to print labels using data created in Microsoft Office Word 1 Start WordPad 2 Click Print in the File menu 3 Select EPSON PP 100NPRN as the printer to use and click Apply 4 Click Cancel to close the Print screen 5 Click Page Setup in the File menu ...

Page 71: ...te the data to be printed Standard In Width and Height 124 x 124 mm are set Wide In Width and Height 124 x 124 mm are set Custom Size Allows you to set the values you want in Width and Height When you print using software other than EPSON Total Disc Maker create the print data using the following settings Paper size 124 124 mm Top bottom left and right margins 2 mm ...

Page 72: ...72 How to Use the Printer Driver 8 Click Print in the File menu 9 Click the Preferences button ...

Page 73: ...3 How to Use the Printer Driver 10Setup the printer driver and click OK See Setting up the printer driver on page 67 in this guide for details on the printer driver settings 11Click Print Printing starts ...

Page 74: ...ion describes how to display the printer driver Help How to display the EPSON printer driver Help Click the Help button How to display an explanation of an option To display an explanation of an option right click over the option you want to know about and click the Help button ...

Page 75: ...e output stacker If you select Stacker 2 as the output stacker you can publish up to 50 discs without having to replenish the discs or take out published discs If you select Stacker 4 as the output stacker you can easily take out published discs without even having to pause a job during publishing Repeatedly replenishing and taking out discs allows for the continuous publishing of up to 1 000 disc...

Page 76: ...r can just select a stacker as necessary to publish the required discs without having to change the discs Continuous publishing of the same type of disc If the same type of discs are loaded in Stacker 1 and Stacker 2 and Auto is selected for the input stacker setting up to 100 CDs DVDs can be continuously published by taking out published discs without replenishing discs Up to 1000 CDs DVDs can be...

Page 77: ...of Stacker 1 and Stacker 2 allows for the continuous publishing of 100 copies of the same disc without having to replenish the discs or take out published discs Repeatedly replenishing and taking out discs allows for the continuous publishing of up to 1 000 discs If you use this mode be sure to insert Stacker 3 Blank discs Blank discs Blank discs Published discs Published discs ...

Page 78: ...inside the product resulting in a malfunction or an injury when the disc is taken out With some discs ink may get on the recording surface if the discs are stacked immediately after printing We recommend using a disc you do not need to do a test print to check the print quality Wait at least 24 hours before checking the color With some discs the printing position may be shifted Perform the print h...

Page 79: ...time or recording of high quality video This is a standard DVD defined by the DVD RW Alliance BD R 25 GB single sided single layer The rewriting and deleting of data is not possible once data has been written This increases the capacity thus enabling recording for five times more data than an ordinary DVD This is a standard BDs defined and promoted by the Blu ray Disc Association BD R DL 50 GB sin...

Page 80: ...g Discs Disc quality may affect write quality We recommend using Epson specified discs Epson offers the specified discs for all your printing needs See EPSON Total Disc Maker Help for details on writable disc types ...

Page 81: ...rmed separately we recommended performing writing before printing Leaving discs stacked may result in them sticking to each other Directly touching or getting moisture on the printing surface immediately after printing may result in blurring Let discs dry sufficiently after printing However let them dry naturally Do not use a dryer or other means Text can only be written on the printing surface Wh...

Page 82: ...lm card or other material does not touch the printing surface Such materials may scratch the printing surface Do not store discs in soft cases or bags which may touch the printing surface directly Doing so may result in discs sticking uneven color or discoloration Do not store discs with part of the printing surface covered Doing so may cause uneven color or discoloration Back up copy important da...

Page 83: ...e gray area in the figure below Printing outside of the recommended print area may result in the discs or tray becoming dirty peeling off or blurring of the print or discs sticking together If you print outside of the printing range ink absorbing layer of the discs you are using the ink printed outside the printing area will not fix Check the label print range of the discs you are using before con...

Page 84: ...rs of the print area and the rib area Setting Item Description Inside Diameter Set the inside diameter of the label You can set a value within the range of 1 80 to 5 00 Outside Diameter Set the outside diameter of the label You can set a value within the range of 7 00 to 11 94 Mask Rib Area Select this to mask the rib area Rib refers to the protruding section of the disc inside circumference Maski...

Page 85: ...ing from EPSON Total Disc Setup on page 65 or Displaying from the Start menu on page 66 in this guide for the display procedure 2 Select User Defined for Label Size Before printing check that the set print area does not exceed the print area of the discs you are using Printing on the stack ring concentric circular projection portion may result in uneven coloring Printing on the stack ring concentr...

Page 86: ... Diameter Set the outside diameter of the label You can set a value within the range of 700 to 1 194 70 0 to 119 4 mm Mask Rib Area Select this to mask the rib area Rib refers to the protruding section of the disc inside circumference Masking the rib area enables you to prevent ink running onto the rib when a printed disc and rib touch in the output stacker Rib Inside Diameter Set the inside diame...

Page 87: ...for the display procedure Setting the range outside of the recommended print area inside diameter of 45 0 mm or more and outside diameter within 116 0 mm and printing may result in the discs or tray becoming dirty peeling off or blurring of the print or discs sticking together Check the label print range of the discs you are using before configuring the setting See Printable area on page 83 in thi...

Page 88: ... change or delete from Custom Label Size List on the left of the screen To change the registered settings edit the settings on the right of the screen 4 Click Save to change the registered settings Click Delete to delete the label size 5 Click OK when the confirmation message appears ...

Page 89: ...See Printer Driver Basics on page 70 in this guide for printing data created with other software Loading Discs Load discs into the product See page 90 EPSON Total Disc Maker Registering Write Data Register data to be written onto discs See page 92 Creating Label Create a label design See page 96 Publishing Discs Publish a job to the product See page 108 Taking out Discs Take out published discs Se...

Page 90: ...fficiently careful not to scratch a disc If a long time elapses after discs are loaded in the stacker the separated discs may stick together again Fan the discs again if a long time has elapsed since they were loaded Do not replenish or remove discs while the stacker is attached to this product Be sure to remove the stacker beforehand Publish Mode Input Stacker Number of Discs Standard Mode Stacke...

Page 91: ... discs Do not mix CDs DVDs with BDs in the same stacker Otherwise a disc pick error can easily occur For Batch Mode and when Stacker 3 is set as the output stacker for External Output Mode make sure that no discs are loaded in Stacker 3 and Stacker 4 Also set the lock lever to the LOCK position and do not pull out Stacker 4 Stacker 3 is not used in Standard Mode and when Stacker 4 is set as the ou...

Page 92: ...Ds 1 Start EPSON Total Disc Maker See Starting EPSON Total Disc Maker on page 42 in this guide for the start procedure The disc view appears 2 Select Data CD for Type and click Apply There is no need to register write data if you only want to print disc labels If the disc type you want to publish differs from that set for the input stacker ask the administrator to change the disc type of the input...

Page 93: ...93 Publishing Discs 3 Click Change Setting 4 Select File system and click OK In this example Joliet Windows compatible ISO 9660 is selected ...

Page 94: ...g Discs 5 Enter any name for Volume Label In this example we enter 20090101 6 Click Start Explorer Clicking Auto Insert Data enables you to set for Merge data and burn See Help of EPSON Total Disc Maker for details ...

Page 95: ...e System Restrictions dialog box appears Furthermore depending on the added data the File System Restrictions dialog box may appear before you click Format Check See EPSON Total Disc Maker Help for details on file system restrictions If you click Create Disc Image of the File menu after registering the write data the registered data is saved as a disc image file A disc image file is used when crea...

Page 96: ... provided with various types of template Using templates allows you to easily create labels with sophisticated designs In the Template screen you can select a template from Data Photo and Music and Video in accordance with the type of data to write In this example we use a template for photos 1 Click Label The label view appears 2 Select Source To use a template you created click and specify the f...

Page 97: ...the top left of the screen Check that the image in the top left of the thumbnail screen is selected and click Apply A print image of the template appears Select a background see page 98 in this guide edit the items see page 99 in this guide and adjust the layout see page 106 in this guide as necessary ...

Page 98: ...kground color and gradation You can also insert an image you like as the background 1 Select Type In this example we select Gradation 2 Select the colors for Start color and Finish color and select the gradation type In this example we select black for Start color and gray for Finish color ...

Page 99: ...e Edit Item screen you can insert and edit items such as text images thumbnails barcodes folder trees and shapes In this example we edit text delete an item and insert a thumbnail and barcode Editing text 1 Click DISC TITLE in the edit area ...

Page 100: ...100 Publishing Discs 2 Enter the text you want to place in Text In this example we enter Sample Images 3 Click Sub Title in the edit area and set for the text In this example we set black for Text Color ...

Page 101: ...click Auto Insert Data 5 Set Auto Data and Properties and click OK For example if today s date is December 2 2008 and you want the date 01 01 2009 to appear select Date and set Addition Unit to Day and Addition Time to 30 which will add 30 days to today s date ...

Page 102: ...date appears Deleting items Right click the item you want to delete in the edit area and select Delete Item In this example we delete Data Name The item is deleted See EPSON Total Disc Maker Help for details on Auto Insert Data ...

Page 103: ...cs Inserting thumbnails 1 Click a thumbnail in the edit area 2 Click specify the folder in which the image you want to insert as the thumbnail is stored or click Auto Insert Data In this example we click Auto Insert Data ...

Page 104: ...104 Publishing Discs 3 Check that Target Folder is selected in Auto Data and click OK Thumbnails of the image data registered in Registering write data on page 92 in this guide appear ...

Page 105: ...es where they overlap with other print data or where they extend out of the print area Barcodes and 2D codes use the ratio of black to white to indicate information If ink penetration results in a deterioration in the ratio of black to white barcodes and 2D codes may not be able to be read correctly Check whether the printed barcodes and 2D codes can be read correctly by a scanner If a barcode pri...

Page 106: ...example we select QR Code and enter text The barcode appears Adjusting layout In the Layout screen you can make fine adjustments to the layout of the items you inserted 1 Select the item for which you want to adjust the layout In this example we select a barcode ...

Page 107: ...107 Publishing Discs 2 Click Align Vertical Center of Disc The barcode appears in the vertical center position of the disc Once the settings for creating a label are complete publish the disc ...

Page 108: ...stains may appear and print quality may be reduced on rare occasions When publishing multiple discs publish one disc in advance and check that there are no missing dots If any dots are missing perform head cleaning See Cleaning the print head on page 158 in this guide for details on the head cleaning procedure If writing and printing are performed separately we recommended performing writing befor...

Page 109: ... discs used writing may not be able to be performed properly at the speed recommended for the disc If this happens write at a slower speed In particular we recommend writing to DVD R DL at a slow speed If you print on the matte label type of Epson specified discs set Label Type to CD DVD Premium Label If Label Type is set to EPSON Specified CD DVD Label Print Mode Setting is set to 1 If Compare is...

Page 110: ...ot be possible See Creating same discs as published discs on page 128 in this guide for the procedure to create the same disc In Batch Mode if Stacker 2 is taken out during the publishing process when Stacker 2 is loaded again it is always recognized as an input stacker even if it has been switched to an output stacker Be sure to take out the published discs from Stacker 2 If there are jobs waitin...

Page 111: ...atus of the current job becomes Standby If you close the disc cover job processing resumes automatically If a job is being processed first pause the job and then open the disc cover See Pausing jobs on page 116 in this guide for the procedure to pause a job To ensure safety during arm operation never insert your hands Do not operate any stackers while the arm is moving This could damage the arm Wh...

Page 112: ...was set to Stacker 2 Stacker 2 Up to approximately 50 discs Standard Mode when the output stacker was set to Stacker 4 Stacker 4 Up to approximately 5 discs External Output Mode when the output stacker was set to Stacker 3 Stacker 3 Up to approximately 50 discs External Output Mode when the output stacker was set to Stacker 4 Stacker 4 Up to approximately 5 discs Batch Mode Stacker 2 Up to approxi...

Page 113: ...e the number of discs loaded into Stacker 2 and the number of discs output to Stacker 3 do not always match Also 50 discs may not be output The same applies for the discs output to Stacker 2 In Batch Mode once the height of the stack of discs output to Stacker 3 reaches the maximum value the output stacker is switched to Stacker 2 Therefore the number of discs output to a stacker differs depending...

Page 114: ...ment screen appears The job list displays all jobs in the following status that were published for this product Waiting Publishing Completed Paused Pausing Canceling Standby Recovering The job status display is not updated automatically To update the display click Refresh in the Internet Explorer If you use search options a joblist of the search results appears in accordance with the specified sea...

Page 115: ...e 52 in this guide for the start procedure 2 Click the Unfinished Job tab or Finished Job tab The Unfinished Job screen or Finished Job screen appears Unfinished Job screen Displays a list of jobs for which the status is Waiting Publishing Paused Pausing Canceling Standby or Recovering Finished Job screen Displays a list of jobs for which the status is Published up to 50 jobs from the most recent ...

Page 116: ...e start procedure 2 Select the job for which you want to pause processing and click Pause When the job is paused the job status display changes from Pausing to Paused Only a job for which the status is Waiting Publishing Standby or Recovering can be paused If there is a disc being published the job is paused after the processing is finished The processing of any subsequent job also does not start ...

Page 117: ...onitor See Starting EPSON Total Disc Monitor on page 52 in this guide for the start procedure 2 Select the job for which you want to resume processing and click Resume When the job is resumed the job status display changes from Paused to Publishing or Waiting Only a job for which the status is Paused or Pausing can be resumed ...

Page 118: ...nd click Cancel 3 Click Yes When the job is canceled the job display disappears from the Unfinished Job screen Only a job published by yourself for which the status is Waiting Publishing Paused Pausing Standby or Recovering can be canceled If a disc is being published that processing is stopped and the disc is output to the output stacker Be sure to take out the disc See Taking out discs on page 1...

Page 119: ...Starting EPSON Total Disc Monitor on page 52 in this guide for the start procedure 2 Select the job you want to give priority to and click Priority Publishing The selected job will be processed after the job in progress Only a job published by yourself can be canceled Any job cannot be given priority before such operations as nozzle checking aligning print head and correcting printing position ...

Page 120: ...ges With EPSON Total Disc Maker you can create labels using registered images or your own images 1 Start EPSON Total Disc Maker See Starting EPSON Total Disc Maker on page 42 in this guide for the start procedure 2 Click Background Readable file types are BMP JPEG TIFF and PNG ...

Page 121: ... Select Image as the Type and then click to specify the folder containing the image you want to insert as the background Make the setting for Number of Segments to change the number of image thumbnails displayed on one line ...

Page 122: ... image is displayed as the background 5 Adjust the layout as necessary See Help of EPSON Total Disc Maker for details Setting Item Description Layout Select the layout method for images Cropping Crops images Image Adjustment Adjusts the brightness and contrast of the images ...

Page 123: ...l in EPSON Total Disc Maker See Creating labels on page 96 in this guide for the procedure to create labels 2 Click Save As Template on the File menu and save the template file If you specify the name of the folder in which you saved the template file in Source on the Template screen you can select the created template ...

Page 124: ...s guide for the start procedure As the copy source use a drive with support for commands compliant with MMC4 and capable of operations compliant with MMC4 See Epson website for a list of drives for which operation has been confirmed You may not be able to create disc copies depending on the model of the drive used as the source In such a case try changing the source drive Copying is not possible i...

Page 125: ...click Apply 4 Select Drive for Source and select the name of the drive in which you inserted the disc Next follow the normal procedure for creating a disc and create the label see page 96 in this guide and publish the disc see page 108 in this guide ...

Page 126: ...d click Apply If you click Create Disc Image on the File menu after registering write data see page 92 in this guide you can create a disc image file When reading and copying discs with EPSON Total Disc Maker you can only use image files iso files created with EPSON Total Disc Maker We cannot guarantee the operation of image files created by software from another company or disc image files read f...

Page 127: ...3 Select Disc Image for Source click Browse and specify the disc image file Next follow the normal procedure for creating a disc and create the label see page 96 in this guide and publish the disc see page 108 in this guide ...

Page 128: ...reate another disc Creating a disc that is the same as a disc printed from commercially available software is not possible Creating the same disc is only possible if the job data was saved when the job was published See page 110 in this guide If Auto Data Publish Date or Publish Time is inserted as label print data the saving of Job data may not be possible As a precaution in case the spool data j...

Page 129: ...129 Publishing Discs When a job can be created is displayed 3 Click Details The same disc can only be created when the status of the job is Completed ...

Page 130: ...130 Publishing Discs 4 Click Republish ...

Page 131: ... 6 Click OK The disc publishing process begins 7 When the publishing process finishes take out the published discs See Taking out discs on page 111 in this guide for details If there are jobs waiting to be processed the disc publishing process begins in the order with which jobs were published ...

Page 132: ... printer driver See Displaying the printer driver screen on page 64 in this guide for the display procedure 2 Select Color and click Color Settings You can just make color adjustments at the time of printing without making color adjustments to the actual data If Mode Setting is set to Black on the Main screen of the printer driver color adjustments cannot be made ...

Page 133: ...Brightness Adjusts the brightness of the whole image This is effective when the whole image is dark or bright Contrast Adjusts the contrast ratio of the image The standard is 0 Sliding the slider in the plus direction raises the contrast to make the brighter parts brighter and the darker parts darker Sliding the slider in the minus direction lowers the contrast to reduce the difference between the...

Page 134: ...tion print label on page 136 Use 2 Merge Function data file Write different data to each disc For information about the configuration procedure see Merge Function data file on page 140 Use 3 Merge Function disc image Write different disc image files to each disc at the same time For information about the configuration procedure see Merge Function disc image on page 144 Data Disc 03 0003 Data Disc ...

Page 135: ...Disc Maker installation folder default setting 32 bit OS C Program Files epson Total Disc Maker sample 64 bit OS C Program Files x86 epson Total Disc Maker sample The following table shows the limitations regarding the CSV files that can be used Data in a CSV file that exceeds the maximum number of rows or maximum number of columns is not read Column names are included in the maximum number of row...

Page 136: ...e 135 in this guide 2 Start EPSON Total Disc Maker See Starting EPSON Total Disc Maker on page 42 in this guide for the start procedure 3 Select Label view and then click the Edit Item tab 4 Click Text in the tool bar and then click the location where you want to place the merged text The text item appears in the edit area To merge a barcode item click Barcode ...

Page 137: ...lishing Discs 5 Click the Auto Insert Data button The Auto Insert Data screen appears 6 In the Auto Data list select Merge Print and then click the Specify CSV file button The Manage Merge Data screen appears ...

Page 138: ... Use Column Name to select the column name that you want to merge in the text item and then clickthe OK button 8 Use Column Name to select the column name that you want to merge in the text item and then click the OK button ...

Page 139: ...e content of other columns repeat procedures 8 through 10 Next follow the normal procedure for publishing discs see page 108 in this guide If an error is found click the Cancel button and correct the CSV file To read a corrected CSV file click the Update button on the Manage Merge Data screen Only the data that will be printed on the label for the 1st disc will appear in the edit area ...

Page 140: ...ged data will be saved See CSV Files on page 135 in this guide You can specify one folder for each disc 2 Start EPSON Total Disc Maker See Starting EPSON Total Disc Maker on page 42 in this guide for the start procedure 3 On the Type tab in Disc view select either Data BD Data DVD or Data CD and then click the Apply button ...

Page 141: ...141 Publishing Discs 4 On the Edit Data tab click the Auto Insert Data button The Auto Insert Data screen appears 5 Click the Specify CSV file button The Manage Merge Data screen appears ...

Page 142: ...cedure 1 Select the check boxes for the rows that you want to publish and then click the OK button 7 For Volume Label select the column name that has the volume label for the data file that you want to merge and for Write data select the column name that has the full path and then click the OK button ...

Page 143: ...follow the normal procedure for publishing discs see page 108 in this guide If an error is found click the Cancel button and correct the CSV file To read a corrected CSV file click the Update button on the Manage Merge Data screen Only the content that will be written to the 1st disc will appear Merged data that has been specified with a CSV file is indicated by ...

Page 144: ... Disc Maker on page 42 in this guide for the start procedure 3 On the Type tab in Disc view select Copy and then click the Apply button When reading and copying discs with EPSON Total Disc Maker you can only use image files iso files created with EPSON Total Disc Maker We cannot guarantee the operation of image files created by software from another company or disc image files read from discs crea...

Page 145: ... Publishing Discs 4 On the Copy tab select Disc Image and then click the Auto Insert Data button The Auto Insert Data screen appears 5 Click the Specify CSV file button The Manage Merge Data screen appears ...

Page 146: ... CSV file that you created in procedure 1 Select the check boxes for the rows that you want to publish and then click the OK button 7 For File Path select the column name that has the full path to the disc image file that you want to write and then click the OK button ...

Page 147: ...c information for the disc image file that you want to write appears under Disc Information If an error is found click the Cancel button and correct the CSV file To read a corrected CSV file click the Update button on the Manage Merge Data screen Only the disc information for the 1st disc will appear ...

Page 148: ...148 Publishing Discs Next follow the normal procedure for publishing discs see page 108 in this guide ...

Page 149: ...ves and the number of published discs 1 Log in to EPSON Total Disc Net Administrator See Logging in to EPSON Total Disc Net Administrator on page 57 in this guide for the login procedure 2 Click the Maintenance tab The usage statuses of drivers 1 and 2 and the number of published discs appear in the Device screen You can also display the usage statuses of drivers 1 and 2 and the number of publishe...

Page 150: ...ion log file for maintenance and support Use the following procedure to download the operation log file 1 Log in to EPSON Total Disc Net Administrator See Logging in to EPSON Total Disc Net Administrator on page 57 in this guide for the login procedure 2 Click the Data tab of the Maintenance screen 3 Click Download 4 Specify the save location for the operation log file and then save the operation ...

Page 151: ...s on page 152 in this guide for the ink cartridge changing procedure You can check the ink levels in EPSON Total Disc Monitor See the Help file for EPSON Total Disc Monitor for details If an administrator has set notification email transmission an email is sent to notify each administrator that the ink cartridges need to be replaced soon or that the ink cartridges need to be replaced When the ink ...

Page 152: ...roducts Repairs for any damage or breakdown of this product due to the use of non Epson brand products will not be free of charge even if the warranty period is still valid This product performs color adjustment based on use of Epson brand ink cartridges Use of non Epson brand ink products can adversely affect the printing quality and prevent the product from realizing its maximum performance Do n...

Page 153: ...lity may decline When you open the plastic package be careful not to drop the ink cartridge The ink may leak out Do not leave the ink supply port on an ink cartridge facing downward This could stain the desk or other surface In addition dirt stuck on this product may prevent it from functioning properly Do not shake the ink cartridge too hard The ink cartridge may leak if you shake it around too m...

Page 154: ... are set properly dirt may be stuck on the green IC chip surface Wipe it off with a soft cloth and then set it again If you cannot print even though the ink cartridges are set properly run print head cleaning See Cleaning the print head on page 158 in this guide for head cleaning procedure If you turn the power off using the power button on the unit the print head is automatically capped which pre...

Page 155: ...run a nozzle check Run it using a PC Run it using the control panel on the product Running it from a PC 1 Turn the product on 2 Set one unprinted disc into Stacker 1 3 Display the setting screen of the printer driver See Displaying the printer driver screen on page 64 in this guide for display procedure 4 Click Nozzle Check in the Utility screen Then follow the on screen instructions The disc on w...

Page 156: ...ss the button 4 Use the buttons to display Nozzle Check and then press the button 5 When the nozzle check confirmation screen appears press the button The disc on which the nozzle check pattern was printed is output to Stacker 3 or Stacker 4 See Checking the nozzle check results on page 157 in this guide for how to check the nozzle check results Top menu Maintenance Maintenance Nozzle Check Start ...

Page 157: ...g is necessary If it is normal all of the lines are printed as shown in the illustration on the left below If there are lines that were not printed as shown in the illustration on the right below the nozzles are clogged Run print head cleaning See How to clean the print head on page 159 in this guide for details on head cleaning Normal Clogged ...

Page 158: ...it from drying the same way there are caps for fountain pens or ballpoint pens Normally the print head is automatically capped after printing finishes but if the power suddenly goes off while the product is running it is not capped properly and it dries out Plug the power plug into an outlet directly attached to the wall Do not connect it to a power strip with a switch Be sure to turn the power on...

Page 159: ...e printer driver screen on page 64 in this guide for details on how to display the printer driver screen 2 Click Head Cleaning in the Utility screen Then follow the on screen instructions The BUSY LED flashes and head cleaning starts When head cleaning is finished the BUSY LED goes off Do not open the ink cartridge cover while cleaning the print head Print head cleaning stops if the cover is opene...

Page 160: ...play the maintenance screen and then press the button 4 Use the buttons to display Head Cleaning and then press the button 5 When the head cleaning confirmation screen appears press the button The BUSY LED flashes and head cleaning starts When head cleaning is finished the BUSY LED goes off Top menu Maintenance Maintenance Head Cleaning Start head cleaning ...

Page 161: ...y appear in vertical lines and the print results may become blurry If this happens run print head alignment 1 Turn the product on 2 Set one unprinted disc into Stacker 1 3 Display the printer driver setup screen See Displaying the printer driver screen on page 64 in this guide for how to display the printer driver screen 4 Click Print Head Alignment in the Utility screen 5 Click the Next button ...

Page 162: ...nted print head alignment pattern 8 Select the number of the pattern with the fewest vertical lines In the illustration above the pattern with the fewest vertical lines is 5 so select 5 If you want to print the print head alignment pattern again to check it set a disc in Stacker 1 and click the Reconfirm button 9 Click Finish Print head alignment pattern ...

Page 163: ... bottom left or right 1 Turn the product on 2 Set one unprinted disc into Stacker 1 3 Display the printer driver setup screen See Displaying the printer driver screen on page 64 in this guide for how to display the printer driver screen 4 Click Correcting the Printing Position in the Utility screen 5 Click Next ...

Page 164: ...are evenly printed on the label surface If they are not printed evenly adjust the alignment in one of the following ways If the printing has shifted to the left Select a positive correction value in Horizontal If the printing has shifted to the right Select a negative correction value in Horizontal If the printing has shifted to the top Select a positive correction value in Vertical If the printin...

Page 165: ...rection value after the first adjustment the printing position is corrected using a correction value combined with the adjusted value from the first time If you want to clear the printing position correction value select Reset and then click Finish If you adjust the printing position using the steps above and the label application is still not centered on the disc the printing appears to have shif...

Page 166: ...power on Cleaning the interior If dirt or dust collects in the inside of this product or the stackers or if dirt adheres to it use a soft cloth to wipe off the dirt Ink may sometimes stain stackers Remove the stains by soaking a soft cloth in water or mild detergent wringing it out and then wiping them off Wipe with the cover closed so that moisture does not enter the inside of the product If the ...

Page 167: ...er 2 When the power LED is off unplug the power plug from the outlet 3 Open the filter cover If dust is not attached to the filter proceed to Step 7 4 Take the filter off the filter cover 5 Use a vacuum cleaner to clean the dust off the filter 6 Put the filter back on the filter cover ...

Page 168: ...168 Maintenance 7 Close the filter cover 8 Plug the power plug into the outlet and turn the power on Clean the air vents once a month ...

Page 169: ...stomer support The message is displayed once per day when EPSON Total Disc Monitor starts up See EPSON Total Disc Monitor on page 52 in this guide for EPSON Total Disc Monitor A message notifying you that it is almost time to replace the ink pad is displayed on the LCD When it is time to replace the ink pad disc publishing stops and a message notifying you that it is time to replace the ink pad is...

Page 170: ...e product In particular carrying the product while the disc cover ink cartridge cover or Stacker 4 is open may result in the product being dropped or deformed and damaged Furthermore when putting down this product take care not to trap a finger between the product and installation surface When lifting this product make sure that for example you sufficiently bend your knees and your posture is such...

Page 171: ...arm and secure them with tape 4 Attach Stacker 1 Stacker 2 and Stacker 3 and secure them with tape 5 Open the ink cartridge cover and secure the ink cartridges with tape 6 Close the ink cartridge cover disc cover and Stacker 4 and secure them with tape 7 With the bottom of the product facing downwards place the product into the packing box so that it is oriented horizontally ...

Page 172: ...t Cannot unlock disc cover Press the or Cancel button and perform the unlock operation of the disc cover again Open the disc cover after Disc cover can be opened appears on the LCD See Unlocking the disc cover on page 19 in this guide for the disc cover unlocking procedure CMOS checksum error If the same error message appears repeatedly repair is required Please contact Customer Support Also in so...

Page 173: ... 1 or Stacker 2 3 Load a disc that can be written See Writable disc types on page 79 in this guide 4 Close the disc cover Processing of the job is automatically resumed Disc is wrong type Processing of the job is paused Perform the procedure below 1 Open the disc cover 2 Remove the disc from the input stacker Stacker 1 or Stacker 2 that is a different type from the disc type that was set 3 Load th...

Page 174: ... tray open close error When the drive tray does not come out Turn off the power and then turn it on again If the drive trays still does not come out see Drive tray does not come out in PP 100NII Administrator s Guide If the same error message appears again repair is required Please contact Epson Information Center When the drive tray does not close Remove any remaining discs turn off the power and...

Page 175: ...If the same error message still appears repair is required Please contact Customer Support Invalid state error Turn off the power and then turn it on again If the same error message still appears repair is required Please contact Customer Support No disc ST1 ST2 Load discs into the input stacker Stacker 1 or Stacker 2 No ink cartridge C LC LM M Y K The ink cartridge of the displayed color is not i...

Page 176: ...anging procedure Print tray open close error When the printer tray does not come out See Printer Tray Does Not Come Out in the PP 100NII Administrator s Guide When the printer tray does not close Remove any remaining discs turn off the power and then turn on the power again If the same error message still appears repair is required Please contact Customer Support Printer maint error Repair is requ...

Page 177: ...d then close the disc cover Transferred disc detection error A disc could not be detected after transfer to a printer or drive Turn off the power and then turn it on again If the same error message still appears repair is required Please contact Customer Support Wait a moment and try again Press the button or CANCEL button Do not unlock the disc cover repeatedly within a short time Wait a moment b...

Page 178: ...e power The power cannot be turned off for about 15 minutes once the power is turned on The power turns off automatically 15 minutes after Power off Please wait appears on the LCD If you hold down the power button for a moment at least 3 seconds the power off process begins immediately Are the power LED and ERROR LED flashing If the power LED and ERROR LED are flashing hold down the power button f...

Page 179: ...179 Troubleshooting ERROR LED flashes turns on An error has occurred See Error messages and remedies on page 172 in this guide Symptom Problem Status Check Remedy Procedure ...

Page 180: ...cs on page 81 in this guide for details on disc handling Was the cover opened or the product jolted during publishing Do not subject the product to jolts or impacts during disc publishing The drive may malfunction or the disc may become unusable Also do not open the cover during publishing This could adversely affect the printing and writing quality of the disc Before opening the cover pause the j...

Page 181: ...re a difference in the print head gaps during bidirectional printing When bidirectional printing is set printing is performed at a high speed and ink is discharged as the print head moves to both the left and right On rare occasions however the printing position when moving from right to left is shifted from the printing position when moving from left to right leading to shifting of the vertical r...

Page 182: ...e inside diameter and outside diameter of the print area so that they match the print area of the disc to be printed See Printable area on page 83 in this guide for details See Changing the print area on page 84 in this guide for the inside diameter and outside diameter setting procedure Printing position is shifted Correct the printing position if it is shifted See Correcting the printing positio...

Page 183: ...r privileges When installing the software log on as a user with administrator privileges belonging to the administrator group The software cannot be installed if you log on with user privileges You may be asked for an administrator password or confirmation When asked for a password enter the password to proceed with operation The EPSON Total Disc Net Administrator login screen is not displayed Is ...

Page 184: ...uring continuous printing When printing is performed for an extended period of time disc transfer and printing may be stopped temporarily This is for slowing the printing speed to prevent overheating and damage to the product Although printing can be continued when this occurs it is recommended that you stop product operation and leave it with the power on for about 30 minutes The product will rec...

Page 185: ...l The ink level is low when is displayed Obtain a replacement ink cartridge The ink should be replaced when is displayed Replace with a new ink cartridge See How to perform a nozzle check on page 155 in this guide for the ink cartridge changing procedure The number of printable labels is an estimated value of how many more the same labels as the labels printed before can be printed This value may ...

Page 186: ...acker status When is displayed either the number of discs in the input stacker is low or the discs in the output stacker are nearly full If the number of discs in the input stacker is low obtain new discs If the discs in the output stacker are nearly full the ejecting of discs is recommended before publishing the next job When is displayed check the stacker and discs by referring to the displayed ...

Page 187: ...r LED turned on If the power LED is not turned on the power for the product is turned off Turn on the power by referring to Power control panel problems on page 178 in this guide Is the ERROR LED flashing or turned on If the ERROR LED is flashing or turned on an error has occurred in this product See Checking with EPSON Total Disc Monitor on page 185 in this guide for the error checking and remedy...

Page 188: ...is not installed See Installation on page 27 in this guide to install the printer driver Is the Print Manager status set to Pause If Paused is displayed for the product s icon EPSON PP 100NPRN right click the icon and click Resume Printing If performing all of the above checks still does not resolve the problem the software may not be installed correctly Uninstall delete the software and then rein...

Page 189: ...ption External dimensions 377 mm W x 514 mm D x 348 mm H Weight Approx 26 kg including the stackers and ink cartridges but not including the power cord and discs Since this product uses galvanized sheet metal rusting may occur at the edges but this will not harm the functionality of the product External View ...

Page 190: ...ed bidirectional printing Print only Quality Speed 2 60 discs per hour Condition When bidirectional printing Quality Speed 1 42 discs per hour Condition When bidirectional printing The above processing capacities do not include the time for transferring a job via the network Depending on the operating environment and discs used the writing speed may become slower than the set speed Item Descriptio...

Page 191: ... 0 mm D x 26 4 mm H Ink Dye based ink Item Description Number of drives installed 2 drives Loading type Tray Write speed CD R 40x 32x 24x 16x 10x 4x DVD R 12x 8x 6x 4x 2 4x 2x DVD R 12x 8x 6x 4x 2 4x 2x DVD R DL 8x 6x 4x 2 4x 2x DVD R DL 8x 6x 4x 2 4x 2x BD R 8x 6x 4x 2x BD R DL 8x 6x 4x 2x CD DVD BD discs created with this product s drive may not be able to be recognized played and read depending...

Page 192: ...tem Description Rated voltage AC 100 to 240 V Rated frequency 50 to 60 Hz Rated current 1 5 A Power consumption Average during operation Approx 71 W Average during standby Approx 35 W Power cord power cord supplied with product Item Description Temperature humidity During operation 10 35 C Within 1 month at 40 C Within 120 hours at 60 C During storage 20 40 C During transportation 20 60 C During o...

Page 193: ...en published whichever is shorter Maintenance parts Drive for one unit Whichever is shorter from the following Opening and closing of the drive tray 30 000 times Write time 1 000 hours CD only 500 hours DVD only 500 hours BD only 1 000 hours Read write time 2 000 hours including comparison Item Description Ethernet 1 100Base TX 1000Base T ...

Page 194: ...th the dealer where you purchased your product or access either of the following urls www epson europe com Europe www epson com support United States and Canada Discs Epson offers the specified discs for all your writing and printing needs Ink cartridge Product name Cyan PJIC1 C Light Cyan PJIC2 LC Light Magenta PJIC3 LM Magenta PJIC4 M Yellow PJIC5 Y Black PJIC6 K ...

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