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Appendix A

Troubleshooting

If you have any problems as you set up and use your
computer, refer to this chapter. You can correct most problems
by adjusting a cable connection, repeating a software
procedure, or resetting the computer.

The troubleshooting suggestions in this chapter are organized
in general categories, such as “The computer will not start.”
Within each category, a more specific problem is described
with possible solutions.

If the suggestions here do not solve the problem, contact your
EPSON dealer or Authorized EPSON Servicer.

Identifying Your System

When you request technical assistance, be ready to provide the

serial number of your computer, its system BIOS version

number, its configuration (including the type of disk drives,
monitor, and option cards), and the names and version
numbers of any software programs you are using. You may
have listed some of this information in the “Equipment Log” at
the end of Chapter 1.

Troubleshooting

A - 1

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Summary of Contents for Powerspan

Page 1: ...EPSON POWERSPAN User s Guide Printed on recycled paper with 10 post consumer content m02184 ...

Page 2: ...ing recording or otherwise without the prior written permission of Epson America Inc No patent liability is assumed with respect to the use of information contained herein Nor is any liability assumed for damages resulting from the use of the information contained herein Further this publication and features described herein are subject to change without notice TRADEMARKS EPSON and PowerSpan are r...

Page 3: ...ed into the extension cord does not exceed the cord s ampere rating Also make sure the total of all devices plugged into the wall outlet does not exceed 15 amperes Except as specifically explained in this Users Guide do not attempt to service the computer yourself Unplug the computer and refer servicing to qualified service personnel under the following conditions If the power cord or plug is dama...

Page 4: ...le cordon d alimentation de l ordinateur n est pas abime ni effiloche l Dans le cas ou on utilise un cordon de rallonge avec l ordinateur s assurer que l intensite en amperes requise pour tous les appareils branches sur ce cordon ne soit pas superieure a la capacite du cordon S assurer aussi que cette intenste ne depasse jamais la somme de 15 amperes pour l ensemble des appareils l Sauf dans les c...

Page 5: ...al Equipment 1 5 Connecting Peripheral Devices 1 6 Turning On the System 1 8 Configuring Your System 1 10 Equipment Log 1 11 Chapter 2 Running the SETUP Program Starting the Program 2 2 Selecting Options 2 4 Selecting Settings 2 4 Hard Disk Drive Types 2 13 Exiting SETUP 2 16 Chapter 3 Running the EISA Configuration Utility How to Use This Chapter 3 3 The Configuration Process 3 4 Using Configurat...

Page 6: ...iles to a Hard Disk 3 36 Chapter 4 Using Your Computer Working Comfortably 4 2 Using the Right Furniture 4 2 Positioning Your Monitor 4 3 Lighting Your Workspace 4 4 Using the Keyboard and Mouse 4 4 Maintaining Good Posture and Work Habits 4 5 Locking the Computer s Cover 4 6 Locking the Front Panel Door 4 7 Disabling the Keyboard and Mouse 4 8 Using the Password Features 4 9 Setting Passwords 4 1...

Page 7: ...emoving the External Side Cover 5 3 Removing the Internal Main System Board Cover 5 4 Replacing the System Covers 5 5 Replacing the Internal Main System Board Cover 5 5 Replacing the External Side Cover 5 7 Removing the Front Panel 5 8 Replacing the Front Panel 5 9 Chapter 6 Installing and Removing Options Main System Board Map 6 2 Removing the CPU Card 6 3 Installing the CPU Card 6 4 Installing t...

Page 8: ... 14 Installing a SCSI Drive 7 18 Installing the SCSI Ribbon and Power Cables 7 22 Removing a SCSI Drive 7 25 Appendix A Troubleshooting Identifying Your System A 1 Error Messages A 3 Power on Diagnostic and Boot Errors A 3 Run time Error Messages A 14 Error Tone Codes A 15 Power or Lock up Problems A 17 Password Problems A 19 Keyboard Problems A 21 Monitor Problems A 22 Diskette Problems A 23 Disk...

Page 9: ...nels B 1 B 2 B 2 B 3 B 4 B 4 B 4 B 5 B 5 B 7 B 8 B 10 B 11 Main System Board CPU Card Interfaces Controllers Keyboard Mass Storage Physical Characteristics Environmental Requirements Power Supply System Memory Map Input output Addresses Glossary Index ix ...

Page 10: ...mory module SIMM expandable to 128MB using 1MB 2MB 4MB 8MB 16MB or 32MB single or double sided SIMMs 0 A removable card containing one of the following CPUs l Intel 486DX2 66 CPU with 8KB internal and 128KB secondary cache memory and an integrated math coprocessor l Intel Pentium 60 MHz or 90 MHz CPU card the 60 MHz Pentium CPU has 256KB of cache and the 90 MHz Pentium CPU has 512KB of cache l Int...

Page 11: ...t processors by employing advanced bit interleaving technology In addition the fast EISA burst mode capability enables data transfers of up to 66MB of data per second through the EISA bus In addition your computer offers multiple level security features to protect both the hardware and software from unauthorized user access SCSI Subsystem Your computer s SCSI controller can burst 32 bit data trans...

Page 12: ...ws 3 1 and many popular MS DOS applications The three SCSI driver diskettes contain SCSI software and device drivers for various versions of DOS Windows OS 2 NetWare Windows NT and UNIX See Chapter 4 of this manual and the X Series SCSI Software Users Guide for the AIC 7770 for instructions on installing and using the SCSI software Features of This Manual This manual explains how to set up configu...

Page 13: ...es how to remove and replace the system covers and the front panel to access the internal components Chapter 6 describes how to install and remove options Chapter 7 describes how to install and remove disk drives Appendix A contains troubleshooting tips Appendix B gives the technical specifications for the computer At the end of the manual you ll find a Glossary an Index and a list of EPSON U S an...

Page 14: ...o access helpful tips specifications drivers application notes tables for DIP switch or jumper settings and bulletins for EPSON products is through the Epson America Forum on CompuServe If you are not currently a member of CompuServe you are eligible for a free introductory membership as an owner of an EPSON product This membership entitles you to 0 An introductory 15 credit on CompuServe 0 Your o...

Page 15: ...veral inches of space around the computer so air can move freely for proper cooling Moderate environmental conditions Select a cool dry area and protect your computer from humidity dust and smoke Avoid direct sunlight and other heat sources No electromagnetic interference Do not place your system too close to any device that generates an electromagnetic field or creates electrical noise such as a ...

Page 16: ... power cord must be a flexible HAR harmonized cord that is less than 14 76 feet 4 5 meters long to comply with the system s safety requirements Caution Do not use or attempt to modify the supplied AC power cord if it is not the type required for use in your region Installation Overview The following steps offer an overview of the system installation process and tell you where to look for detailed ...

Page 17: ...d mouse See Connecting Peripheral Devices on page 1 6 Note Even if you intend to use this system as a network file server you need to connect at least a monitor and a keyboard to complete the installation You may remove them once the installation is complete 5 Read Turning On the System on page 1 8 before you turn on the computer 6 Read Configuring Your System on page 1 10 for information on the a...

Page 18: ...or line source voltages between 100 and 120 VAC This is generally the appropriate setting if you will use the computer in North America or Japan If you plan to operate the computer in the United Kingdom or Europe you will almost certainly need to reset the voltage selector switch to 230 VAC Line source voltages between 200 and 240 VAC are acceptable with the switch set to 230 VAC If you need to ch...

Page 19: ...plete instructions for installing options such as disk drives memory modules and option cards Note You may want to list the serial numbers and other important information about the options you install in the Equipment Log on page 1 11 Note that the order in which you install option cards depends on the type of cards you have If you will be installing only ISA option cards that did not come with th...

Page 20: ...hen you can set the switches and jumpers and install the card See the documentation that came with your card s for information Be sure that the option card s you install do not exceed your computer s power supply limits as described in Appendix B Then follow the instructions in Chapter 6 to install the cards Connecting Peripheral Devices Refer to the illustration below to locate the ports on the b...

Page 21: ...plug the keyboard and mouse into the correct ports Insert the keyboard cable connector into the keyboard port on the back panel Connect the interface cables of any other peripheral devices such as a monitor printer or modem to the appropriate ports on the back panel Connect the power cords for any peripheral devices to grounded electrical outlets Plug one end of the computer s power cord into the ...

Page 22: ...ta stored on the disk Always wait at least five seconds after you turn off the power before you turn it on again This prevents possible damage to the computer s electrical circuitry Do not leave a beverage near your system or any of its components Spilled liquid can damage the circuitry of your equipment Always turn off the power and wait 30 seconds before you disconnect the computer s power cord ...

Page 23: ...r system by pressing the power button on the front panel reset button power button power indicator IDE SCSl drive indicator SCSI drive indicator keyboard mouse lock button keyboard mouse lock indicator 4 Verify that the power indicator light on the front panel is on You are now ready to begin using your computer See the next section for information on configuring your system Setting Up Your System...

Page 24: ...uration CFG files 0 You are not going to use the built in SCSI subsystem 0 You do not have a diskette drive or have disabled your diskette drive In all other cases run the EISA Configuration utility to configure your system Your computer s SETUP program is stored in the system BIOS ROM You can run SETUP whenever you turn on or reset the computer regardless of whether you have installed an operatin...

Page 25: ...r assistance Computer serial number Purchase location date Monitorserial number Printerserial number Other device serial number Other device serial number Other device serial number Other device serial number Option cardsinstalled Slot 1 Slot 2 Slot 3 Slot 4 Slot 5 Slot 6 Slot 7 Slot 8 Setting Up Your System 1 11 ...

Page 26: ...nstalled Bay 1 Bay 2 Bay 3 Bay 4 Bay 5 Bay 6 Other drives installed diskette tape CD ROM etc Bay 1 Bay 2 Bay 3 Operating system version number Operating system serial number Software program Version number Serial number 1 12 Setting Up Your System ...

Page 27: ... have disabled your diskette drive In all other cases use the EISA Configuration utility instead of the SETUP program to configure your system See Chapter 3 for instructions on running the EISA Configuration utility Note If you plan to operate your computer without a monitor keyboard or diskette drive see Using Special Configurations in Chapter 4 before running SETUP or the EISA Configuration util...

Page 28: ...or the memory test and then the power on diagnostic tests You may also see this prompt P r e s s S p a c e b a r t o A b o r t M e m o r y T e s t If you want to skip the memory test to shorten the time it takes to enter SETUP press the spacebar If you press Ctrl Alt Del to reset the computer it does not perform the memory test 2 If the power on diagnostic tests do not find errors you hear a tone ...

Page 29: ... g u r e s y s t e m p r e s s F 1 To continue without running SETUP press the spacebar To run SETUP press F1 If the power on diagnostic tests find a serious error you hear a tone code indicating the error and the system halts See Appendix A for a list of the error tone codes and suggested solutions to the problem First you see an information screen that tells you when you need to run SETUP instea...

Page 30: ...ing information about the keys you can press to set default settings exit SETUP without saving settings or save settings and exit F5 Sets all SETUP options to their default settings except for the system time and date Selecting Settings The table below lists the settings available for each SETUP option and describes how they affect your configuration The numbers in parentheses refer to notes at th...

Page 31: ...you do not have the specified drive installed Onboard IDE Enabled Set to Enabled to use the built in Disabled IDE hard disk drive controllerto control your IDE drive s set to Disabled to use the IDE interrupt IRQ14 for an option card or if you install an external IDE drive controller 1 Hard Drive 1 Hard Drive 2 Type nn Not Installed Set to the hard disk drive type of the specified IDE hard disk dr...

Page 32: ...board Video BIOS Mapping option address described on page 2 12 User Definable 2 and 3 Select the pair of user definable Drives 48 and 49 drive types you want to use to enter your drive s parameters select the type and enter the parametersusing the Hard Drive option described above note that you configure drives 2 and 3 using the EISA Configuration utility only Video Type VGA EGA CGA40 CGA80 MDA No...

Page 33: ...aying 72 Hz Video Font 8 x 16 9 x 16 Select the font dimensions of the video characters that appear on the screen select 9 x 16 for use with VGA and most programs OnBoard Video Controller Primary Secondary Set to Primary if you are using the built in video controller as your primary display adapter set to Secondary to use the built in controller as the secondary controller if you install a VGA dis...

Page 34: ...Not installed Installed To set a power on password highlight thisoption when the setting is Not installed and press or Then follow the instructions on the screen to enter the password the setting changesto Installed See Chapter 4 for more information about the password function Keyboard Disabled Thisoption has no effect on your security hot key system ClRL ALT POST Memory Enabled Set to Enabled to...

Page 35: ... the base 512 KB memory setting is 640 KB unless there is a base memory failure or you reassigned the base memory between 512 KB and 640 KB in the Base Memory option described below Extended Memory memory size Displays the amount of extended memory above 1MB including memory installed on SIMMs and any memory option cards you cannot change this setting Base Memory Enabled Set to Enabled to assign t...

Page 36: ...l IRQ7 bidirectional signals address Address 278H 378H is for LPT1 and 278H is for Bidirectional IRQ7 LPT2 select Disabled to prevent Disabled the port from reacting to any signaIs no resourcesare allocated when Disabled Serial Port 1 6 Address 3F8H IRQ4 Select the addressyou want to Address 2F8H IRQ3 use for serial port 1 address 3F8H Address 3E8H IRQ10 is for COM1 2F8H is for COM2 Disabled and 3...

Page 37: ...t Slow Select Fast to set the computer s processor to operate at its maximum speed select Slow to set the processor to operate at a simulated 8 MHz speed to accommodate old application programsthat may require it slow speed also disablesany system caching Cache Write Through Write Back Disabled Set to Write Through to enable internal and external caching on the 486DX2 66 CPU card set to Write Back...

Page 38: ...he video BlOS to address C0000h to provide compatibility with old application software 8 Shadow Disabled Set any of these optionsto C0000 to C7FFF Enabled enable ordisable shadowing of C8000 to CFFFF ROM data from the indicated E0000 to E7FFF memory addressrange 8 Scan FLASH Enabled Set to Enabled to allow the BIOS User Area Disabled to call any code you have installed in the 8KB block EA000h to E...

Page 39: ...H you must set the Shadow C0000 to C7FFF option to Disabled to avoid a memory conflict If you set the Onboard Video BlOS Mapping option to To E0000H you must set the Shadow E0000 to E7FFF option to Disabled to avoid a conflict You must also set the SCSI BlOSMapping option so that the SCSI BlOS does not conflict with any of these addresses Hard Disk Drive Types The following table lists the types o...

Page 40: ...r parameters for your drive if they are incorrect the computer will not recognize your drive Hard disk drive types 22 873 13 1 873 36 199MB 23 636 16 1 637 63 313MB User definable using EISA Configuration utility only 2 14 Running the SETUP Program ...

Page 41: ...Hard disk drive types continued Running the SETUP Program 2 15 ...

Page 42: ...owing 0 To continue running SETUP press ESC again 0 To save your settings and then exit and reboot the computer press F4 0 To load default settings for all the SETUP options press F5 the program erases any changes you have made except for the time and date 0 To exit SETUP without saving your settings press F6 2 16 Running the SETUP Program ...

Page 43: ...opy the configuration files for any option cards you install Configure the system board and any option cards Create one or more System Configuration Information SCI files Access other system utilities such as password CPU speed and cache utilities Note If you plan to operate your computer without a monitor keyboard or diskette drive see Using Special Configurations in Chapter 4 before running the ...

Page 44: ...this utility you should not use the SETUP program in your computer s BIOS Always use the EISA Configuration utility to configure your computer If you want to create an alternate configuration for your computer or another computer you can create an alternate SCI file See page 3 29 for more information Note The first time you configure your computer you must run the program from the System Configura...

Page 45: ...perform the operations Using Alternate Configuration Files explains how to create and use alternate configuration files if this is necessary Using Special Modes tells you how to configure your computer by running it in special operating modes such as non target modeling mode Read The Configuration Process first to familiarize yourself with all aspects of the configuration process Then perform the ...

Page 46: ... ISA cards You can copy a configuration file for each card you install to your System Configuration diskette using the EISA Configuration utility EISA cards come with the necessary CFG file to allow the program to configure the card automatically See your EISA card documentation for more information ISA option cards may come with the necessary CFG file for this program If you do not have a CFG fil...

Page 47: ...ess Enter Key commands Key Tabor Shift Tab or tor4 Enter ESC Page Up or Page Down Ctrl Home Ctrl End Function Moves the cursor to the next field Moves the cursor to the previousfield Highlights items with in a list or scrolls the screen Selects the highlighted option Cancelsthe current action or menu Moves the cursor up or down one screen Moves the cursor to the first line of information Moves the...

Page 48: ... On line Help The EISA Configuration utility provides extensive on line help information You can obtain help in the following ways 0 Highlight a menu option to see a description of its function 0 Select Step 1 I m p o r t a n t E I S A c o n f i g u r a t i o n information for detailed information about each step in the configuration process 0 Press the F1 key whenever you see Help F1 The followin...

Page 49: ...tion to define your configuration View or print your jumper and switch settings Save the configuration as you exit the program Starting the Program Follow these steps to start the EISA Configuration utility 1 Insert the System Configuration diskette in drive A and turn on or reset the computer 2 After a moment you see the title screen for the EISA Configuration utility Press Enter to continue You ...

Page 50: ...hen you have finished reading the three Help screens press Enter to return to the Main Menu You can press F10 to return to the Main Menu at any time Now set the date and time of your computer s real time clock as described below Setting the Date and Time The real time clock in your computer continuously tracks the date and time even when the computer is turned off The first time you run the config...

Page 51: ... the arrow keys to move the cursor and overtype the time Then press Enter You see the Main Menu Now you can configure your computer as described below Performing the Configuration Steps Follow these steps to configure your computer 1 At the Main Menu select Configure computer After a moment you see this menu S t e p s i n c o n f i g u r i n g y o u r c o m p u t e r S t e p 1 Important EISA confi...

Page 52: ...move or move option cards in your configuration and copy any necessary CFG files to your System Configuration diskette See the next section for more information 4 Select Step 3 and follow the instructions on the screen to view or edit the details of your system board and your option cards See Defining the Configuration Settings below for more information 5 Select Step 4 if you want to view or prin...

Page 53: ... the CFG file diskette that came with the card If you are installing an ISA card that did not come with a diskette follow the instructions in the card s documentation to set the appropriate jumpers Defining the Configuration Settings Select Step 3 View or edit details from the configuration menu to view your system configuration options Then follow the instructions on the screen to edit the settin...

Page 54: ...ed in yours system System Board memory size Displays the amount of Extended Extended Memory extended memory in the Memory system including memory installed on SIMMs and any memory option cards you cannot change this setting System Base 640KB Base Memory Select 640KB to use all of this Memory Option 512KB Base Memory memory as base memory select 512KB to reassign the memory addresses from 512KB to ...

Page 55: ...trolleron an option card Diskette A 35 inch 1 44MB drive Set to the type of diskette 3 5 inch 720KB drive drive installed as drive A in 3 5 inch 2 88MB drive yours system set to Diskette A 5 25 inch 1 2MB drive Disabled if you have removed 5 25 inch 360KB drive yourdiskette drive Diskette A Disabled Diskette B 3 5 inch 1 44MB drive Set to the type of diskette 3 5 inch 720KB drive drive installed a...

Page 56: ...l signals address Bidirectional 378h is for LPT1 and 278h is for Disabled LPT2 select Disabled to prevent the port from reacting to any signals no resources are allocated when Disabled Serial Port 1 Base address 03F8h Select the addressyou want Base address 02F8h to use for serial port 1 address Base address 03E8h 03F8h is for COM1 02F8h is for Disabled COM2 and 03E8h is for COM3 set to Disabled t...

Page 57: ...lled If you have installed a video display adapteron an option card select the type of adapteryou installed if you are using the built in video controller select VGA EGA Offboard No Enable Set to Yes if you have installed VGA EGA Onboard Video a video display adapter on an Video Adapter Controllervia option card that containsa Jumper BlOS at address C0000h Yes Disable select No if you have not Onb...

Page 58: ...x16 72 Hz built in video controllerwhen it 72 Hz in the 2 and 16 isoperating in 640 x 480 color modes only mode see your monitor manual to determine the refresh rate your monitor is capable of displaying 800 x 600 56 Hz Select the refresh rate Mode Refresh 60 Hz frequency in Hertz of the Rate 72 Hz built in video controllerwhen it isoperating in 800 x 600 mode see your monitor manual to determine ...

Page 59: ... ratherthan a keyboard error Onboard Enabled Set to Enabled if you have Mouse Control Disabled connected a mouse to the built in mouse port set to Disabled if you are not using a mouse freeshardware interrupt IRQ12 or if you are using a mouse controller installed on an option card Speaker Control Enabled Disabled Set to Enabled to turn on the computer sbuilt in speaker set to Disabled to turn off ...

Page 60: ...memory and I O writes to the EISA bus set to Disabled if any of your option cards do not support thisfeature Concurrent Enabled Refresh Disabled Set to Enabled to improve performance by executing concurrent CPU cache and main memory refresh cycles set to Disabled if you have trouble with application programswhile thisoption is enabled LCD Operation Enabled Set thisoption to Disabled Disabled your ...

Page 61: ... this option is changed Boot Device Control Boot from Diskette or Select the device s from Hard Drive which you want to be able to Boot from Hard Drive boot your system 4 Only Reserved settings vary Press Enter and F6 to display System resources such asinterrupts Resources and memory addressranges reserved for use by the system board Default setting 1 To boot your system from a SCSI hard disk driv...

Page 62: ...Memory Range extended memory resident on Definitions the system board and allowsyou to customize them though you should let the ECU automatically set them Additional Enabled If you have installed more than expansion Disabled 15MB of memory in your system board address you may want to set thisoption space to Enabled to map additional addressspace to the ElSA bus for use by option cards Enabling thi...

Page 63: ...I BIOS Mapped to E0000h Boot from SCSI BIOS Mapped to EC000h SCSI Hardware Enabled SCSI BIOS Disabled Disabled 60 BC LKS 44 BC LKS 28 BC LC KS 12 BC LC KS 2 BC LC KS Description Select one of the Boot from SCSI options to enable the SCSI BIOS at the indicated address and enable the SCSI controller select SCSI Hardware Enabled SCSI BlOS Disabled when you boot from a non SCSI drive to enable the SCS...

Page 64: ...ou can assign each host adapter as lD 7 SCSI Channel Enabled Select Enabled to generate A and B Disabled parity checking on the host SCSI Bus Parity adapter if an attached Check SCSI device does not support parity checking set this option to Disabled SCSI Channel 256 milliseconds This option sets the amount A and B 128 milliseconds of time the host adapter SCSI Selection 64 milliseconds uses to co...

Page 65: ...on and Utilities options Option Settings Function BIOS Configuration options Boot Device Only All Devices Disabled Support Removable Disks as Fixed Disk Select Boot Device Only if you want only the removable media drive designated as the boot device to be treated as a fixed disk select All Devices if you want all removable media devices supported by the BIOS to be treated as fixed disks select Dis...

Page 66: ...led if you do not need extended translation Support more than two Enabled Select Enabled to allow drives Disabled the BIOS to support more than two SCSI hard disks using DOS version 5 0 or later select Disabled if you installed two or fewer drives Device Configuration options Enable Disconnection Yes For a description of No each of these options Initiate Sync Negotiation Yes highlight the option a...

Page 67: ...he media during operation Do not enable this option if you are using an operating system that does not support extended translation such as NetWare 386 or UNIX because you could lose data or cause a drive failure Hard Disk Drive Types The following table lists the types of IDE hard disk drives you can use in your computer Check this table and the manual that came with your hard disk to find the co...

Page 68: ...Hard disk drive types 24 830 10 1 26 105MB 25 751 8 1 17 49MB 26 755 16 1 17 100MB 3 26 Running the EISA Configuration Utility ...

Page 69: ...Running the EISA Configuration Utility 3 27 ...

Page 70: ...d status of each board Locking a board prevents you from changing any of its configuration settings View additional Board Displays information about the system specifications identification and physical information characteristics of your board s menu System Displays information about the option specifications slots in your computer Used resources Displays information about the currently used syst...

Page 71: ...nt configuration information you entered is lost Save as Saves the current SCI file information to a backup file Do not name the backup file SYSTEM SCI Using Alternate Configuration Files When you save your configuration in your computer s CMOS RAM the computer also creates or updates the System Configuration Information file called SYSTEM SCI You can also create an alternate SCI file with a diffe...

Page 72: ...ntain system configuration diskette menu Select the Save as option from the Maintain SCI files menu when you are using the advanced configuration options Run the EISA Configuration utility in non target modeling mode and save the configuration you create to a backup SCI file when you exit The program asks you to name the alternate SCI file you create Do not name the file SYSTEM SCI this is the nam...

Page 73: ...enu when you are using the advanced configuration options See page 3 29 This method allows you to load the file while you are looking at the View or edit details screen for another configuration However the Open option erases the currently loaded configuration before loading the new file Now the computer is configured according to the information in the alternate SCI file Using Special Modes You c...

Page 74: ...iguration utility and also allows you to run any of the other utilities available on the Access to other utilities menu If you want to run the utilities from your hard disk first follow the instructions under Copying the Configuration Files to a Hard Disk on page 3 36 Then follow these steps to use the SD command 1 To run the utilities from a diskette insert the System Configuration diskette in dr...

Page 75: ...he View or edit details screen see page 3 28 for more information You can also enter this mode by pressing Ctrl Alt at the Welcome screen when you start the EISA Configuration utility Displays the program using BIOS int 10h calls for systems with non standard displays or systems that are redirecting the console output to a serial port In default mode the program writesdirectly to the video memory ...

Page 76: ...ion P Permanent Reboots the system instead of command exiting to your operating system interpretermode Use this mode if there is no COMMAND COM file installed on your hard disk drive Using the CF Command The CF command starts the EISA Configuration utility but you cannot run any other utilities If you want to run the EISA Configuration utility from your hard disk first follow the instructions unde...

Page 77: ...ault mode the program writes directly to the video memory ID IF Dispatcher Causes the program to be spawning mode spawned by the dispatcher Fad Determines the boards and options configuration installed and configures your operation system automatically using the information in the CMOSRAM if it is invalid the program uses the information in the SYSTEM SCI file H High resolution Displays 43 lines p...

Page 78: ...g mode see page 3 31 for more information Suppress reboot Exits the program without rebooting mode the computer Copying the Configuration Files to a Hard Disk To run the EISA Configuration utility from your hard disk you must be running MS DOS from that disk To copy all the configuration files from the System Configuration diskette to the hard disk insert the diskette in drive A type the following...

Page 79: ...abling the keyboard and mouse 0 Using the password features q Locking the keyboard 0 Changing the processor speed 0 Controlling the speaker 0 Controlling the cache 0 Using the security features 0 Installing the video drivers and utilities 0 Using the SCSI subsystem q Using special configurations 0 Operating the computer from a remote location Using Your Computer 4 1 ...

Page 80: ...Lighting your workspace 0 Using a keyboard and mouse Maintaining good posture and work habits Using the Right Furniture electing a good desk and using the right type f chair can make a big difference in your level f comfort When you set up your furniture onsider these suggestions An L or U shaped desk configuration works well because it provides ample space to hold your computer equipment and work...

Page 81: ...good circulation your feet should rest flat on the floor with your lower legs vertical and your knees level with your hips You may need to use a footrest to maintain the correct alignment for your legs Positioning Your Monitor Place the monitor so it is directly in front of you with the top of the screen slightly below eye level when you are sitting at the computer You may want to place it on top ...

Page 82: ...ht your entire office equally Make sure the lighting is not too bright because this can make your eyes tired from continually readjusting between the relative dimness of the screen and the bright surroundings You can use window blinds shades or drapes to control the amount of daylight in the room or reduce overhead lighting by turning off or dimming the lights Here is a simple way you can test you...

Page 83: ...rk surface so you can freely move the mouse Maintaining Good Posture and Work Habits Here are suggestions to help you stay fit while using your computer If you form good work habits you shouldn t have to spend too much time thinking about it Work in a relaxed natural upright position and let the chair support you Your back and neck should be straight with your shoulders down and relaxed Keep the e...

Page 84: ...o do this you need a padlock that fits through the hole in the lock block on the computer s back panel When the padlock is in place the cover on the computer cannot be removed You can also secure the computer to your work area by inserting a cable lock through the lock block and then through a secure anchor To lock the cover insert a padlock or cable lock through the hole in the lock block cover l...

Page 85: ...es with two keys that you can use to lock the front panel door Open the front panel door and remove the keys from the bag taped to the inside of the door To unlock the front panel door align the key with the notch in the lock and insert the key as shown below Then press in the key and turn it clockwise To lock the cover align the notches and insert the key then push it in and turn it counterclockw...

Page 86: ...dicator light keyboard mouse lock button keyboard mouse lock indicator To prevent access to the keyboard mouse lock button follow the instructions on page 4 7 to lock the computer s front panel door To reactivate the keyboard and mouse unlock the front panel door if necessary and press the keyboard mouse lock button again The keyboard mouse lock indicator light goes out Note You can temporarily di...

Page 87: ...fore requiring you to enter the correct password This enables your system to connect to the network while preventing unauthorized users from typing anything at the keyboard The keyboard password allows you to temporarily lock the keyboard without having to reset the computer This secures your system when you will be away from it for a while If you set a power on password it automatically becomes y...

Page 88: ...sword Follow these steps to set your password s 1 To start the EISA Configuration utility insert the System Configuration diskette in drive A 2 Log onto drive A and type SD Press Enter at the next two screens to bring up the Main Menu 3 S e l e c t A c c e s s S y s t e m U t i l i t i e s 4 Then select Password Utility You see the following P a s s w o r d U t i l i t y M e n u S e t I n i t i a ...

Page 89: ... computer in a network follow the steps in the next section to activate a network password Activating a network password To activate a network password follow these steps 1 First set a power on password as described above 2 S e l e c t A c t i v a t e D e a c t i v a t e N e t w o r k P a s s w o r d from the Password Utility Menu 3 At the Network Password menu select Activate Network Password 4 Y...

Page 90: ...ssword 1 Select Set Keyboard Password at the Password Utility Menu 2 You see a prompt to enter a new password that will be your keyboard password Type a new password and press Enter 3 At the next prompt enter the password again You see the Password Utility Menu Whenever you want to lock your keyboard temporarily follow the steps on page 4 16 Entering Passwords If you set a power on password you mu...

Page 91: ...he correct password try again If you do not enter the correct password at the third prompt you see the following message S y s t e m h a l t e d M u s t p o w e r d o w n The computer locks the keyboard Press the reset button or turn the computer off and on then try to enter the correct password again Changing or Deleting Passwords You can change or delete the power on password whenever you see th...

Page 92: ...on or press Ctrl Alt Del You see the following prompt E n t e r p a s s w o r d 2 To change the password type the current password followed by a forward slash After the slash enter the new password another slash and the new password again For example 123 ABC ABC To delete a password type the current password followed only by a forward slash For example 1 2 3 The screen does not display what you ty...

Page 93: ...ration diskette in drive A 2 Log onto drive A and type SD Press Enter at the next two screens to bring up the Main Menu 3 S e l e c t A c c e s s S y s t e m U t i l i t i e s 4 Select Password Utility 5 Then select Set Keyboard Password You see a message telling you that a keyboard password already exists Press Enter 6 The computer locks the keyboard and you see a prompt to enter your password Ty...

Page 94: ...ty insert the System Configuration diskette in drive A 2 Log onto drive A and type SD Press Enter at the next two screens to bring up the Main Menu 3 Select Access System Utilities 4 Then select Password Utility You see the following Password Utility Menu Set Initial Power on Password Activate Deactivate Network Password Set Keyboard Password Lock Keyboard Return to Utilities Menu 5 Select Lock Ke...

Page 95: ...ain older application programs See your program manual to see if you need to set your processor speed to low You set the default processor or CPU speed when you ran either the SETUP program or the EISA Configuration utility described in Chapters 2 and 3 If necessary you can temporarily change the processor speed using keyboard commands or the EISA System Utilities If you often use programs that re...

Page 96: ...one from the computer s speaker when you set it to high you hear a high tone The speed setting remains in effect until you press the reset button or turn off the computer or until you change the setting Note You can use these commands while you are running a program However if that program uses the key command for another function you cannot use it to change the processor speed If this is the case...

Page 97: ... Access System Utilities from the Main Menu You see the following S y s t e m U t i l i t i e s M e n u P a s s w o r d U t i l i t y System Speed FAST System Speed SLOW Speaker ON Speaker OFF Cache ON Cache OFF EXIT Utilities 4 Slect System Speed FAST or System Speed SLOW You see a message confirming the speed change 5 Press Enter to return to the System Utilities Menu Then follow the instruction...

Page 98: ...tem Utilities as described below Then whenever you turn off or reset the computer the setting returns to the default setting you selected in the SETUP program or the EISA Configuration utility 1 Insert the System Configuration diskette in drive A 2 Log onto drive A and type SD Press Enter at the next two screens to bring up the Main Menu 3 Select Access System Utilities from the Main Menu You see ...

Page 99: ...rn off or reset the computer or until you change it to a different setting Controlling the Cache You can enable or disable the internal and external cache memory in your computer using the following three programs 0 SETUP program 0 EISA Configuration utility 0 EISA System Utilities Both the SETUP program and the EISA Configuration utility allow you to define the default setting for your computer s...

Page 100: ... to bring up the Main Menu 3 Select Access System Utilities from the Main Menu You see the following S y s t e m U t i l i t i e s M e n u P a s s w o r d U t i l i t y System Speed FAST System Speed SLOW Speaker ON Speaker OFF Cache ON Cache OFF EXIT Utilities 4 Select Cache ON or Cache OFF You see a message confirming the new setting 5 Press Enter to return to the System Utilities Menu Then foll...

Page 101: ...uppress the SETUP prompt You can set an option in the SETUP program or EISA Configuration utility to prevent the computer from displaying the prompt to run the SETUP program Although you can still enter the command to start the program the prompt cannot be seen See Chapters 2 and 3 for instructions Set jumpers You can customize the jumper settings on your computer s main system board to prevent al...

Page 102: ...S DOS video utilities These drivers and utilities as well as installation programs for them are contained on the two Video Drivers diskettes After you have configured your system you should install the video drivers for the application programs you plan to use so you can take full advantage of your video controller s capabilities Follow the instructions in this section to run the video driver inst...

Page 103: ...e in drive A Select File from the menu bar Select Run In the Command Line box type A WDSETUP Click on OK or press Enter The WDSETUP program starts Select Setup from the menu bar Then select Add Video Driver Select drive A to change the Driver Directory setting Select the driver s you want to install then click on the Add Driver button Click on the close button to close the window At the next windo...

Page 104: ...al SCSI devices 0 RISC based Phase Engine Sequencer 0 SCSI BIOS located within the system BIOS 0 SCSI device drivers for DOS Windows OS 2 NetWare Windows NT and SCO UNIX The SCSI 2 controller supports fast and narrow SCSI and transfers data at 10MB per second Command execution takes only 35 ps microseconds compared to 350 ps on other SCSI controllers The system uses the controller as bus master sl...

Page 105: ... SCSI device that you assign as the last device on the other end of the bus You must also remove any terminators that are installed on any devices installed between the interface and the device on the other end of the bus See your SCSI device documentation for instructions on installing and removing the terminators on your devices If you connect a SCSI device with a built in terminator that CSIbus...

Page 106: ...ting systems mentioned above The EZ SCSI program installs SCSI device drivers for the following versions of DOS 0 MS DOS and IBM DOS 3 30 and 4 0x 0 MS DOS 5 0 and 6 X 0 Compaq DOS 3 31 For instructions on using EZ SCSI and its related ASPI utilities and on loading the drivers and managers into high memory see Chapters 1 through 5 of your X Series SCSI Software User s Guide for the AIC 7770 Append...

Page 107: ...l keyboard error When these options are disabled the system reports a non fatal keyboard error and you can still boot the computer See Chapters 2 and 3 for more information To prevent an unauthorized user from installing a keyboard or mouse and using them press the keyboard mouse lock button to disable the keyboard and mouse controller Then lock the front panel door to prevent access to the button...

Page 108: ...or instructions If you need to run the EISA Configuration utility after you have redirected the console you must include the B and M parameters to the SHELL command line in the CONFIG SYS file on your System Configuration diskette so you can run the program The B BIOS video output parameter causes the computer to use BIOS video support routines at interrupt 10H for all video output The M Monochrom...

Page 109: ... for installing a variety of optional equipment do not attempt a procedure if you have any reservations about performing it ask your dealer or Authorized EPSON Servicer for assistance Always turn off the computer and then wait at least 30 seconds before you disconnect all cables to the computer and any peripheral devices and remove the covers First disconnect the power cord from the electrical out...

Page 110: ...the socket When plugging a connector or component into a socket be sure to position it correctly Carefully align any holes in the connector with the corresponding pins in the socket before you push in the connector Otherwise you can severely damage the equipment If you install optional equipment in the computer keep the option s original packing materials in case you need to remove or transport th...

Page 111: ...computer is a cover secured by two screws at the rear of the system as shown below Remove these screws and set them aside handle 3 Grasp the handle in the back of the cover shown above and gently slide the cover toward the back of the system about one inch until the tabs inside the cover clear the slots in the computer case 4 Lift the cover away from the computer and set it aside Accessing In tern...

Page 112: ...m board and to perform such tasks as 0 Installing or removing option cards 0 Changing jumper settings 0 Installing or removing memory modules 0 Installing or removing drive cables connected to option cards or the main system board Follow these steps to remove the main system board cover 1 Remove the six retaining screws from the cover as shown below Then set them aside 5 4 Accessing Internal Compo...

Page 113: ...power and device cables are securely tucked into the space beneath the upper hard disk drive bays or above the lower SCSI drive bays Replacing the Internal Main System Board Cover Follow these steps to replace the main system board cover 1 Position the cover so the edge containing the three curved tabs points to the left and the edge with the curved rail is at the top 2 Holding the cover at an app...

Page 114: ...3 Rotate the cover toward the system board and align all six screw holes as shown below 4 Attach the cover to the computer with the six screws you removed earlier 5 6 Accessing Internal Components ...

Page 115: ...ond the back of the computer Align the tabs at the top and bottom of the cover with the notches in the computer case tabs bottom notch and tab 2 Slide the cover toward the front of the system so that the tabs engage in the notches 3 Replace the two side cover retaining screws you removed earlier 4 If necessary replace the padlock or cable lock on the system Accessing Internal Components 5 7 ...

Page 116: ...e the front panel Follow these steps 1 If you locked the front panel door follow the steps in Chapter 4 to unlock it 2 Open the front panel door almost all the way 3 Gently strike the top edge of the door with the palm of your hand to disengage the front panel from the computer Gently Strike here 4 Remove the front panel and set it aside 5 8 Accessing Internal Components ...

Page 117: ...ur small square tabs on the left side of the inner panel align with the square holes in the left side of the computer case 2 Push the front panel against the front of the computer 3 Gently press in on the hinge side of the front panel until it clicks into place 4 Close the front panel door Accessing In tern al Components 5 9 ...

Page 118: ...ging the main system board jumper settings and for using the VGA feature connector Before you perform any of the steps in this chapter follow the instructions in Chapter 5 to remove the computer s side cover and the main system board cover On the next page you ll find an illustration of your main system board which shows the location of any components you may need to find Installing and Removing O...

Page 119: ...tions in this chapter and in Chapter 7 use the illustration below to locate the necessary components on your main system board jumpers E0722 video memory CPU card jumpers E0392 E0391 E0390 E0292 E0291 E0290 E0190 6 2 Installing and Removing Options ...

Page 120: ...nts on the main system board Before you can remove the CPU card you must first remove the retaining bracket that holds it in place Follow these steps 1 Squeeze together the tabs on the slotted end of the retaining bracket that protrudes from the hole in the back of the computer Slide the bracket toward the front of the computer until the slotted end clears the hole as shown below holes slotted end...

Page 121: ...l the CPU card follow the steps in the next section lnstalling the CPU Card If you are installing a new dual Pentium CPU card you must also install the ASIC chip that came with the card on your computer s main system board See page 6 7 for instructions after you install the card Follow these steps to replace the CPU card in your computer 1 If you are installing a CPU card with two connectors along...

Page 122: ...tabs faces out as shown below holes slotted end narrow tip protruding tabs 3 Insert the narrow end of the bracket into its hole as shown above until it stops 4 Guide the bracket over the edge of the CPU card and slide the slotted end toward the hole in the back of the computer 5 Push the slotted end of the bracket into the hole in the back of the computer Installing and Removing Options 6 5 ...

Page 123: ...ASIC chip or other components on your main system board ground yourself by touching the metal surface on the inside of the computer s back panel Then remain as stationary as possible while you install the chip 2 Remove the ASIC chip from its package and locate the notched edge of the chip 3 Align the notched edge of the chip with the notched edge the socket as shown below o f 4 Carefully push the ...

Page 124: ...n your computer However as you design a scheme for any EISA bus master cards you install keep in mind that these pairs of option slots share EISA bus arbitration requests 0 4 a n d 5 0 6 a n d 7 0 8 and the built in SCSI controller viewed as slot 9 For example as the EISA bus masters take control of the bus they do so in this order 1 2 3 5 7 built in SCSI controller 9 1 2 3 4 6 8 etc Before you in...

Page 125: ...e back panel Keep the screw to secure the option card to the computer Slide out the slot cover and set it aside Store it in a safe place in case you remove the option card later Unpack the option card and adjust any switches or jumpers on it if necessary Check the option card instructions When you handle the card be careful not to touch any of its components or the gold connectors If you need to s...

Page 126: ...the slot push the card in firmly but carefully to insert it completely You should feel the card fit into place If it does not go in smoothly do not force it pull it all the way out and try again 5 Secure the card to the computer with the retaining screw If you installed a high resolution graphics adapter card that connects to a VGA feature connector see Feature Connector on page 6 10 for further i...

Page 127: ... any settings 4 If you will not be reinstalling the card insert a metal slot cover in the open slot and secure it with the retaining screw you removed from the card Using the VGA Feature Connector The VESA compliant VGA feature connector on your computer s main system board allows you to connect an optional high resolution graphics adapter card interface cable If you want to attach a graphics adap...

Page 128: ...er s memory to 128MB There are four SIMM sockets organized in two banks on the main system board You can install SIMMs with a capacity of 1MB 2MB 4MB 8MB 16MB or 32MB Check the following guidelines to ensure that you choose the correct type of SIMMs and install them properly 0 Use only 36 bit tin plated fast page mode single or double sided SIMMs that operate at an access speed of 70 or 80 nanosec...

Page 129: ... and J0651 The table below lists some sample memory configurations Sample SIMM configurations Once you have determined where to add SIMMs follow the instructions below to install them Installing Memory Modules Refer to the illustration on page 6 2 to locate the SIMM sockets on the main system board 6 12 Installing and Removing Options ...

Page 130: ...system board and clicks into place as shown below If the SIMM does not go in smoothly do not force it gently pull the retaining clips outward remove the SIMM by its top edge and start again Repeat steps 1 and 2 to install any remaining SIMMs making sure you fill the sockets in the following order J0550 J0551 J0650 and J0651 If you installed any 16MB or 32MB SIMMs you must change the settings of ju...

Page 131: ...les If you need to remove memory modules from your computer follow the steps below Check the information on page 6 11 to be sure you remove SIMMs from the correct sockets If you need to remove SIMMs from your computer follow the steps below 1 Gently pull the retaining clips at each end of the SIMM socket away from the SIMM until it tilts outward at a 45 degree angle as shown below 6 14 Installing ...

Page 132: ...n the SETUP program or the EISA Configuration utility to enable the computer to recognize the new amount of memory For more information see Chapters 2 and 3 Adding Video Memory Your computer comes with 512KB of video memory that you can increase to 1MB by installing four video DRAM DIP Dual Inline Package chips The chips must be 20 pin 256KB fast page mode chips that operate at a 60ns access speed...

Page 133: ...mory sockets on the main system board shown on page 6 2 2 Remove the CPU card so you can access the sockets See page 6 3 for instructions Caution To avoid generating static electricity and damaging the memory chips ground yourself by touching the metal surface on the inside of the computer s back panel Then remain as stationary as possible while you install them 3 Remove the memory chips from thei...

Page 134: ... the socket notches 5 Gently press the chip halfway into the socket to make sure it is correctly aligned If the chip does not go in smoothly remove it and try again 6 When the chip is properly positioned push down firmly on both ends to make sure it is well seated 7 Repeat steps 4 through 6 for each of the remaining chips 8 Replace the CPU card See page 6 4 for instructions Installing and Removing...

Page 135: ...the diskette drive s 0 Set the factory defaults for non volatile RAM NVRAM 0 Enable or disable the password function 0 Set the SIMM sockets to accept standard or high capacity SIMMs 0 Write protect the configuration information in the FLASH memory 0 Alter the starting video controller base address 0 Set the video memory size If you need to change any jumper settings follow the instructions in this...

Page 136: ...tte drive connected to the built in controller 2 to 3 Enableswrite protection read only mode for any diskette drive connected to the built in controller E0292 NVRAM 1 to 2 Normal non volatile RAM operation 2 to 3 Changes EISA configuration or SETUP values stored in non volatile RAM to theirdefault values E0390 Password 1 to 2 Enables power on password operation 2 to 3 Disables and clears the power...

Page 137: ...SH memory E0722 Video controller 1 to 2 Movesvideo controllerstarting base address address to 03C3H if you installed a card orapplication program that uses address 046E8H 2 to 3 Starting video controlleraddress is 046E6H Default setting Refer to the illustration on page 6 2 to locate the jumpers on the main system board If there are any option cards installed in your computer that block your acces...

Page 138: ... here you should be able to install it the same way Some of the steps in this chapter may not apply see the documentation that came with your drive for more information This chapter describes how to do the following 0 Use the correct drive bay 0 Install and remove an externally accessible drive 0 Install and remove an IDE hard disk drive 0 Install and remove a SCSI drive Before you perform any of ...

Page 139: ...system comes with a 3 5 inch diskette drive installed in the top external bay Four lower internal bays for mounting either four half height or two full height 3 5 inch SCSI drives Two upper internal bays for mounting either two half height or one full height 3 5 inch IDE hard disk drives You can also mount two half height or one full height 3 5 inch SCSI drives in these bays upper internal bays lo...

Page 140: ...nstall a diskette drive or other externally accessible device in the external bays Although the illustrations in this section show a diskette drive being installed in the upper bay the installation procedures apply to any type of drive you choose to install in any of the external bays Before you begin locate two slide rails one labeled A on the side and one labeled B and two grounding clips for ea...

Page 141: ... the drive slide rails 4 If you have not already done so remove the front panel from the system as described in Chapter 5 5 If you are reinstalling the first drive locate the two wire power cable F6 attached to connector F5 If you are installing a second or third drive locate either the small P13 or large P4 four wire power cable connector as appropriate for your drive s power socket Pull the appr...

Page 142: ... tab in the middle of the cable connector align this tab with the notch in the drive s ribbon cable socket Make sure the holes in the cable connector fit over all the pins in the socket then push in the connector If you are installing a second diskette drive or other device use ribbon cable P2 Align the slot in the cable connector with the gap in the drive s ribbon cable socket then push in the co...

Page 143: ...that the plastic slide rails on each side fit between the guide rails inside the drive bay as shown below Then push the drive into the bay until the slide rails lock in place slide rail 7 6 Installing and Removing Disk Drives ...

Page 144: ... to the inside of the front panel as shown below Then remove the slot cover and store it in a safe place 10 Replace the front panel as described in Chapter 5 Note Once you have reassembled the computer you need to run the SETUP program or the EISA Configuration utility to configure the system for a diskette drive or other device For information see Chapters 2 and 3 Installing and Removing Disk Dri...

Page 145: ...e not already done so remove the front panel from the system as described in Chapter 5 2 Notice the tabs on the end of the slide rails attached to each side of the drive To release the drive press both tabs in toward the drive and pull the drive partially out of the bay 7 8 Installing and Removing Disk Drives ...

Page 146: ...SA Configuration utility to inform the system that a diskette drive or other device is removed For information see Chapters 2 and 3 Installing and Removing an IDE Hard Disk Drive Your computer supports up to two IDE hard disk drives which can be installed in the upper internal drive bays Before you install a new IDE drive be sure to check the drive s documentation for the correct jumper settings f...

Page 147: ...t the top of the bay as shown below 3 The other end of the drive bay assembly is secured to the computer by two anchor tabs inserted into slots in the side wall To disengage the tabs slightly lower the end of the assembly nearest you and lift up on the end next to the side wall Then lift the assembly out of the computer and place it on an anti static surface Now follow the instructions in the appr...

Page 148: ... illustrate a half height IDE drive installation 1 Turn the drive bay assembly over and install the drive so that the component side is facing up as shown below Make sure the ribbon and power cable sockets are at the end of assembly with the screw hole power and ribbon cable sockets mounting holes 2 Align the two mounting holes in each side of the drive with the two holes in each side of the drive...

Page 149: ...eat step 2 4 Follow the instructions on page 7 13 to replace the IDE drive bay assembly Removing an IDE Drive Follow these steps to remove a hard disk drive from the IDE drive bay assembly 1 Remove the four screws that attach the drive to the assembly Be sure to support the drive as you loosen the screws so it does not damage any other drive you have installed 7 12 Installing and Removing Disk Dri...

Page 150: ...nstructions on changing the jumpers 4 Replace the IDE drive bay assembly as described below Replacing the IDE Drive Bay Assembly Follow these steps to replace the IDE drive bay assembly 1 Position the assembly so the components on the drive s face down and the screw hole in the assembly faces up 2 Insert the anchor tabs on the back of the assembly into the slots in the computer s side wall as show...

Page 151: ...n and power cables to your IDE drive s The ribbon cable transmits data and the power cable carries electric current to the IDE device The IDE ribbon cable includes three connectors P1 P2 and P3 PI connects to the main system board and P2 and P3 connect to the IDE drives PI If your system came with an IDE hard disk drive this cable is already installed If so follow the steps below to connect the ca...

Page 152: ...IDE ribbon cable to the IDE interface J0821 on the main system board Position the tab on connector P1 so it faces down and be sure the red stripe on the ribbon cable faces the computer s back panel red stripe IDE hard disk drive connector PI 2 Route the cable up through the cutout in the rear of the metal panel beneath the IDE drive bay assembly The diskette drive cable is also routed through this...

Page 153: ...e to the drive in the lower half of the drive bay assembly If you installed only one drive connect P3 of the IDE ribbon cable to the drive Align the tab on the connector with the notch in the drive s socket Be sure the red stripe on the IDE ribbon cable faces the computer s front panel 7 16 Installing and Removing Disk Drives ...

Page 154: ...tor so that its notched corners line up with the notched corners of the socket on the drive Make sure the holes fit over all the pins and then push in the connector 5 Curl up any spare cables and tuck them in the space beneath the IDE drive bay assembly Note Once you have reassembled the computer you need to run the SETUP program or the EISA Configuration utility to configure the system for your I...

Page 155: ...u begin locate two slide rails and two grounding clips for each drive you will install These items came in the box with your computer Also locate four screws for each drive these are supplied by your drive manufacturer If you plan to install four SCSI drives in the lower internal bays install them in the following order bays 1 2 3 and 4 as shown below However if you are installing fewer than four ...

Page 156: ...mputer You may want to use option slot 8 so the SCSI device cable can reach the adapter easily 2 Connect P3 of the SCSI hard disk drive activity LED cable that came with your computer to interface J0190 located at the lower right of the main system board as shown below J0190 3 Connect P1 on the other end of the LED cable to the appropriate connector on your SCSI adapter If you installed two SCSI a...

Page 157: ...last device on the cable terminates the SCSI bus and must have terminating resistors installed 7 Using two screws and a grounding clip attach plastic slide rail A to the right side of the drive then use two screws and a grounding clip to attach slide rail B to the left side Position each slide rail so its narrow end is at the socket end of the drive with its tab facing outward as shown below Then ...

Page 158: ...w slide rail ribbon and powercable 9 Repeat steps 4 through 8 to install any other SCSI drives in the lower drive bays If you installed four or fewer drives go to the next section If you need to install a fifth or sixth SCSI drive in the upper internal bays follow the instructions on page 7 10 to remove the IDE drive bay assembly Then return to page 7 22 for instructions on connecting the ribbon a...

Page 159: ... The ribbon cable transmits data and the power cable carries electric current to the SCSI device Installing the SCSI ribbon cable The SCSI ribbon cable has seven connectors P1 P2 F3 P4 P5 P6 and P7 as shown below P7 Note The SCSI ribbon cable is designed so you can easily connect up to six SCSI devices You can attach the middle connectors P2 through P6 to any SCSI drive However you must attach P7 ...

Page 160: ... below to connect the SCSI ribbon cable to your system board and drives If at least one SCSI drive is installed begin with step 3 1 Connect P1 of the SCSI ribbon cable to the SCSI A socket on the main system board 2 To route the cable to the first drive guide the cable into the gap between the lower SCSI drive bays and the bottom of the computer as shown below P7 gap P2 Installing and Removing Dis...

Page 161: ...ontains connectors P6 and P7 through this cutout Make sure the red stripe on the cable faces the outside of the computer and that connectors P6 and P7 are behind the external drive bays Note If you have difficulty routing the cable beneath the external drive bays you may want to remove the device installed in the lowest external bay before inserting the cable into the cutout See Removing a Drive f...

Page 162: ...stalled a fifth or sixth SCSI drive in either the upper internal bays or the external bay connect power cables P6 and P7 to these drives Now see your SCSI drive documentation for instructions on installing your SCSI drivers Removing a SCSI Drive Before you remove any SCSI drive s check your SCSI drive documentation for instructions on resetting the switches or jumpers on your remaining drives and ...

Page 163: ...o remove a SCSI drive from the upper internal drive bay first follow the steps on page 7 10 to remove the IDE drive bay assembly To remove a SCSI drive from either an external bay or a lower internal bay first notice the tab on the end of each slide rail attached to the drive To release the drive press the tabs in toward the drive then carefully pull the drive out of the bay as shown below tabs 7 ...

Page 164: ...nd save them 5 Repeat steps 1 through 4 for each drive you need to remove 6 If you removed your only SCSI device s disconnect PI of the ribbon cable from the system board Also check your SCSI drive documentation for any other steps you may need to perform Installing and Removing Disk Drives 7 27 ...

Page 165: ...a more specific problem is described with possible solutions If the suggestions here do not solve the problem contact your EPSON dealer or Authorized EPSON Servicer Identifying Your System When you request technical assistance be ready to provide the serial number of your computer its system BIOS version number its configuration including the type of disk drives monitor and option cards and the na...

Page 166: ... DOS prompt type VER and press Enter to see the MS DOS version number Software versions In Windows applications select About from the Help menu As your software application starts it usually displays a version number on the banner screen Also you can check your software manual CONFIG SYS AUTOEXEC BAT At the MS DOS prompt type TYPE C CONFIG SYS and press Enter to see a listing of your CONFIG SYS fi...

Page 167: ...hat lock up the system 0 Error tone codes for non fatal errors conditions that do not lock up the system Be sure to write down the error message or tone code pattern and give the information to your dealer or servicer when you report a problem These error messages are described below Power on Diagnostic and Boot Errors When the power on diagnostic tests detect an error the computer displays a mess...

Page 168: ... the power on diagnostic and boot error messages and some basic solutions to the problems Check the appropriate section s in this appendix for other solutions Power on diagnostic and boot error messages A 4 Troubleshooting ...

Page 169: ...ure bit 13 First 64KB RAM chip or data line failure bit 14 First 64KB RAM chip or data line failure bit 15 First 64KB RAM chip or data line failure multi bit First 64KB odd even logic failure First 64KB address line failure First 64KB RAM parity test failure Solution Contact your dealer or Servicer Contact your dealer or Servicer Contact your dealer or Servicer Contact your dealer or Servicer Cont...

Page 170: ...Power on diagnostic and boot error messages continued A 6 Troubleshooting ...

Page 171: ...Power on diagnostic and boot error messages continued Troubleshooting A 7 ...

Page 172: ...Power on diagnostic and boot error messages continued connected the keyboard orcontroller may have failed Not an error A 8 Troubleshooting ...

Page 173: ...failure at nnnn OOOO to Memory double word logic failure at nnnn OOOO Memory high address failure at nnnn OOOO to Memory addressline failure at nnnn nnnn memory error message above informing you that memory modules Initialize extended BIOS Not an error Troubleshooting A 9 ...

Page 174: ...stic and boot error messages continued Coprocessorfailed and check all connections contact your dealer or servicer if the problem persists 131 Diskette drive 0 failure 132 Diskette drive 1 failure A 10 Troubleshooting ...

Page 175: ...ler or Correct the address conflict contact your dealer or servicer if the C8000H C FFFFH failed 070 085 070 Shadow of BIOS at Contact your dealer or EOOOOHE7FFFH failed servicer Time of day clock not set Run SETUP or the ECU and set the time and date 060 060 Keyboard is locked Unlock keyboard please unlock 040 040 Configuration error dot n Run the ECU contact your dealer or servicer if the proble...

Page 176: ...ion An ISA board is information improperly configured run the ECU and verify all jumperand switch settings 043 Invalid EISA configuration An EISA board is information improperly configured run the ECU and verify all jumperand switch settings 044 EISA configuration NOT If you installed EISA ASSURED option cards this message appearsthe first time you boot your system after running SETUP run the ECU ...

Page 177: ...ler or servicer if the problem persists 003 Hard drive read failure The hard disk drive may have failed check your drive type by running SETUP or the ECU check all cable connections contact your dealer or Servicer if the problem persists 004 No boot sector on hard The hard disk drive is not drive formatted as a bootable disk format your hard disk as necessary contact your dealer or Servicer if the...

Page 178: ...stalled SlMM has nnnnmnnn failed replace the SlMM and run SETUP or the ECU contact your dealer or servicer if the problem persists 982 I O expansion board Run the ECU contact NMI dot n your dealer or servicer if the problem persists 983 Unresolved I O Run the ECU contact expansion board NMI your dealer or servicer if the problem persists 984 Expansion board There is a configuration disabled error ...

Page 179: ...tem off and back on again contact your dealer or servicer if the problem persists 971 Unexpected hardware Indicates that any of a interrupt variety of hardware problems has occurred check all cables connections jumpers and option card settings run the ECU contact your dealer or servicer if the problem persists Error Tone Codes If power on diagnostic tests detect an error but cannot display an erro...

Page 180: ... odd even logic failure 1 4 1 First 64KB RAM addressline failure 1 4 2 First 64KB RAM parity test in progress failure 2 1 1 First 64KB RAM failure bit 0 2 1 2 First 64KB RAM failure bit 1 2 1 3 First 64KB RAM failure bit 2 2 1 4 First 64KB RAM failure bit 3 2 2 1 First 64KB RAM failure bit 4 2 2 2 First 64KB RAM failure bit 5 2 2 3 First 64KB RAM failure bit 6 2 2 4 First 64KB RAM failure bit 7 2 ...

Page 181: ...ror tone code Description 3 3 4 Screen memory test failure 3 4 1 Screen initialization test failure 3 4 2 Screen retrace test failure Power or Lock up Problems If you are having trouble with the computer s power or if the system locks up see the suggestions below The computer does not start when you turn it on Turn off the power and check the following 0 Be sure all cables are securely connected t...

Page 182: ...type in the SETUP program or the EISA Configuration utility If you do not have a hard disk insert a system diskette in drive A and press the reset button The computer does not respond when you type or click the mouse If you have just turned on the computer check the following 0 Make sure your keyboard or mouse is securely connected to the computer 0 Make sure your keyboard and mouse are not locked...

Page 183: ... wait at least five seconds If you do not have a hard disk drive insert a bootable diskette in drive A Then turn on the computer and try running the program again If none of these procedures work check your software documentation or contact your software manufacturer for technical support Password Problems If you set a power on network or keyboard password and you have trouble entering it check th...

Page 184: ... Replace the computer s cover See Chapter 5 3 If you do not have a hard disk insert a bootable diskette in drive A Turn on the computer and allow it to load the operating system 4 Then turn off the computer remove the covers and enable the password function by moving main system board jumper E0390 from position 2 3 to position 1 2 5 Replace the computer s covers If you do not want to set a new pas...

Page 185: ... a network password see Chapter 4 for information about using the EISA System Utilities to activate a network password becomes your keyboard password If you want to set a Keyboard Problems If the keyboard is not working correctly see the suggestions below 0 Make sure the keyboard is securely connected to its port 0 Make sure your keyboard is not locked Check the keyboard mouse lock indicator to se...

Page 186: ...on set jumper B0292 on the main system board to return to the computer s configuration options to their default settings See Chapter 6 for instructions The monitor does not display images correctly Make sure your monitor and display adapter match If you are using a display adapter card be sure any switches or jumpers on the card and on the computer s main system board are set properly See Chapter ...

Page 187: ...annot write to the diskette make sure jumper E0291 is set to position 2 3 to enable writes to the diskette drive See Chapter 6 Diskette Drive Problems If you think there is something wrong with your diskette drive check this section You see an error message or have difficulty with a diskette drive 0 If you removed your diskette drive and reinstalled it yourself review all the instructions in Chapt...

Page 188: ...e connections to make sure you installed it correctly Also check the jumper settings on your drive to be sure they are set correctly If you are having trouble with a SCSI hard disk make sure you have set the appropriate SCSI ID number for the drive and that you installed the terminators properly on the first and last SCSI devices See your SCSI drive documentation for more information Verify that y...

Page 189: ...o reorganize the files on your disk Contact your dealer or servicer for information 0 If you cannot access data on your hard disk or you are receiving read write errors the disk may have a physical problem If the problem persists contact the dealer from whom you purchased the drive Software Problems Make sure you are using the correct procedure for starting the program and that it is installed cor...

Page 190: ...Check the printer manual for the printer s correct DIP switch or control panel settings If you are using more than one parallel port or more than one serial port check the primary and secondary port settings in the SETUP program or the EISA Configuration utility to make sure they are correct See Chapters 2 and 3 for instructions Option Card Problems 0 Make sure the option card is properly inserted...

Page 191: ...the SETUP program or the EISA Configuration utility is incorrect you or your dealer may not have installed the SIMMs correctly The SIMMs may be installed in the wrong sockets they may be the wrong type of SIMM or they may not be inserted all the way into their sockets If your dealer installed the SIMMs for you contact your dealer do not attempt to correct the problem yourself If you installed them...

Page 192: ...its port Make sure your mouse is not locked Check the keyboard mouse lock indicator to see if it is locked If so press the keyboard mouse lock button to unlock it See Chapter 4 for instructions Check to see if you installed your mouse driver program and loaded it into your computer s memory correctly Be sure that you set the built in mouse port option in the SETUP program or the EISA Configuration...

Page 193: ... the correct SCSI ID numbers and properly installed the SCSI terminators See your SCSI device documentation for more information If you have trouble with an internal SCSI drive that you installed yourself review the installation instructions in Chapter 7 to make sure you performed all the necessary steps If you still have trouble with a SCSI drive contact your EPSON dealer or Authorized EPSON Serv...

Page 194: ...32MB SIMMs may be 70ns 36 bit 72 pin tin plated fast page mode type 256KB on two 128KB FLASH EEPROM devices for system and video BIOS Automatically copies the system BIOS from ROM into RAM shadow RAM addresses for video BIOS and external BIOS are software selectable 512KB standard expandable to 1MB using four 256KB x 4 60ns fast page mode video DRAM chips Real time clock calendar and CMOS RAM for ...

Page 195: ...set associative cache memory and controller 16KB internal cache in the Pentium 60 and 90 processors 256KB Pentium 60 or 512KB Pentium 90 cache module with write back two way associative cache memory Dual Pentium 66 microprocessor contains two independent 256KB write back cache modules 15 pin D shell analog connector Two RS 232 C 9 pin D shell connectors asynchronous 25 pin D shell connector suppor...

Page 196: ...lable by software Controllers Diskette Controller on the main system board supports up to two diskette drives in any of these formats 5 25 inch high density 1 2MB 5 25 inch double density 360KB 3 5 inch high density 1 44MB 3 5 inch double density 720KB Hard disk Interface on the main system board supports up to two IDE drives with embedded controllers SCSI Two SCSI 2 interfaces on main system boar...

Page 197: ...iter keyboard numeric cursor control keypad four key cursor control keypad 12 function keys Up to nine half height devices maximum one full height or two half height internal bays for IDE or SCSI hard disk drives four half height or two full height internal bays for SCSI hard disk drives three half height externally accessible bays Physical Characteristics width 8 5 inches 21 5 cm Depth 23 inches ...

Page 198: ... C To 10 000 ft 3 048 m To 50 000 ft 15 240 m Power Supply 230W fan cooled switch selectable voltage Input ranges 100 to 120 VAC and 200 to 240 VAC 50 to 60 Hz Maximum current At 115 Volts 5 Amps at 230 Volts 4 Amps Maximum outputs Output voltage VDC Maximum continuous current Amps 5 30A 5 0 5A 12 8A 12 IA Watts 2 5W Output cables Three main system board cables nine mass storage cables Specificati...

Page 199: ...ting of the equipment you install and make sure the total system amperage does not exceed 30 Amps System current drain 8MB 64MB CPU cards 486DX2 66 with 128KB cache Each ElSA option slot is rated at 4 5A however average current consumption for all slots used should not exceed 3A per slot Most EISA option cardsdraw 2A If you install a card drawing more than 2A install it in a lowernumbered slot suc...

Page 200: ...ory 1MB IOOOOOh to 15MB Extended memory FFFFFFFh Top of OC8000h to 96KB Reserved for ROM and RAM on system ODFFFFh expansion boards memory Top of Oh to 2GB Limit of system architecture system 800 FFFFFh 1MB memory Specifications B 7 ...

Page 201: ... diagnostic port 070 Real time clock 070 Enable NMI 071 Real time clock 078 BIOS loop timer 080 Power on diagnostics error codes 081 08F DMA register page 092 System control port 0A0 0A1 Slave interrupt controller 2 0C0 0DE Master DMA controller 2 0F0 Reset numeric coprocessor 0F8 OFF Numeric coprocessor 1FO 1F8 IDE hard drive controller 278 27B Parallel port 2 LPT2 parallel port 3 PS 2 compatible...

Page 202: ...Onboard diskette controller read write 3F8 3FF Serial port 1 COM1 400 408 Extended DMA controller 1 registers 40C 40F Extended control ted registers 461 464 Extended NMI register 464 465 Extended busmaster 480 48F Extended DMA register page 4C2 4CE Extended DMA 2 registers 4D0 Extended interrupt 1 4D1 Extended interrupt 2 4D4 Extended DMA 2 chaining 4D4 Extended DMA 2 write mode CO2 CO4 Y em baseb...

Page 203: ...A Configuration utility ECU 10 COM3 if enabled can be set for EISA option cards using the ECU 11 COM4 ifenabled can be set for EISA option cards using the ECU SCSI controller if enabled can be set for EISA option cards using the ECU 12 Onboard PS 2 mouse port ifenabled 13 Reserved math coprocessor 14 IDE hard drive controller ifenabled 15 Userdefinable can be set for the following up to three choi...

Page 204: ...DMA Channels Channel Device Option card Option card Diskette drive IDE hard disk drive 4 Reserved Option card Option card Option card Specifications B 11 ...

Page 205: ... for Information Interchange A standardized numeric coding system for representing characters such as numbers letters and graphic symbols Each of the 256 ASCII codes occupies one byte of storage All computers printers and programs can use files transmitted in standard ASCII code Extended ASCII codes can be used only by hardware and software designed to interpret them Asynchronous A method of data ...

Page 206: ...ta where your microprocessor can access it faster CFG configuration file A file that provides the EISA Configuration utility with all the information it needs about your system board or an option card All EISA cards and some ISA cards come with CFG files CMOS Complementary Metal Oxide Semiconductor A type of low power silicon chip used for RAM and switching applications that is backed up by a batt...

Page 207: ...Processing Unit The integrated circuit chip responsible for integrating program instructions performing calculations and controlling all input and output operations See also Microprocessor Default Any value or setting choice that the computer or a program makes when the user does not specify an alternative A default value stays in effect unless you override it temporarily by changing the value or ...

Page 208: ...e This memory is available to OS 2 programs but is available to MS DOS only if an extended memory manager program is installed See also Expandedmemory and OS 2 fist page mode A dynamic memory mode that allows successive addresses to access the same DRAM page by changing the column addresses RASH memory Non volatile rewritable random access memory Your computer s BIOS and EISA configuration informa...

Page 209: ...edprogram LAN Local Area Network A series of computers connected by cables in order to share software data and peripheral devices as well as communicate with each other LANs are usually composed of at least two or more computers running special network software such as Novell NetWare Personal computers operating in a LAN environment can also be used as stand alone computers LIM EWS4 0 Version 4 0 ...

Page 210: ...single inline memory module Microprocessor A small CPU contained on one semiconductor chip See also CPU Modem Modulator DEModulator A device that allows a computer to transfer data to and from another computer by transmitting signals over telephone lines Multifrequency monitor A monitor that accepts input at different frequencies and can display in a variety of resolutions Multitasking The ability...

Page 211: ...Microsoft and IBM that provides protected mode processing and multitasking capabilities A method used to verify the accuracy of data transmissions by making the total of the number of l s in a group of bits odd odd parity even even parity or none no parity Partition 1 The area an operating system defines on a hard disk so you can use that area as though it were a physically separate device 2 to di...

Page 212: ...its contents when you turn off the computer RS 232C A widely used standard type of serial communication You can connect up to two RS 232C devices to the computer s built in serial ports SCI files System Configuration Information files The file s created by the EISA Configuration utility that contain all the information about the option cards you have installed and how all of your system resources ...

Page 213: ...ters to mainframes See also Operating system VGA SVGA Video Graphics Array Super Video Graphics Array High resolution 640 x 480 or greater display adapter standards Write protect To protect the data on a diskette from being changed by placing a write protect tab over the notch on a 5 25 inch diskette or by setting the write protect switch on a 3 5 inch diskette You can also write protect a file on...

Page 214: ... see Main system board see Option cards Boot device 2 9 3 19 Boot errors A 3 13 Built in interfaces see Interfaces Built in SCSI see SCSI Burst mode EISA Intro 2 Bus EISA Intro 2 6 7 SCSI 7 20 Bus master expansion slots 6 7 B 3 C Cache memory 2 11 3 13 4 21 22 B 2 Cards see CPU card see Option cards CD ROM drive Intro 2 7 1 CF command 3 34 36 CFG riles 1 5 6 1 10 2 1 3 4 3 10 11 3 36 Clock calenda...

Page 215: ... 26 Dual Pentium 66 ASIC chip 6 6 E EISA burst mode Intro 2 bus Intro 2 6 7 bus master expansion slots Intro l 6 7 B 3 option cards Intro 1 1 5 6 3 1 2 3 4 3 7 3 10 12 System Utilities Intro 3 4 10 4 16 22 technology Intro 1 EISA Configuration utility adding board 3 11 advanced options 3 28 29 alternate files 3 29 31 CF command 3 34 36 CFG files 1 5 6 1 10 2 1 3 34 3 10 11 3 36 configuration proce...

Page 216: ... 13 15 3 12 3 14 3 25 27 Height computer B 4 Help on line 3 6 where to get Intro 4 5 Humidity B 5 I IDE see Hard disk drive Identifying system A l 2 Input output addresses EM 9 Input redirecting 2 1 2 11 3 15 4 30 Installation overview 1 2 3 Interfaces cables 1 7 specifications B 2 3 Internal components accessing 5 1 9 International marketing locations Intro 5 Interrupts system B 10 ISA option car...

Page 217: ...ideo 3 18 B 1 Microprocessor speed see CPU speed upgrades Intro 2 6 3 B 2 Modem connecting 1 7 Monitor connecting 1 3 1 7 operating without 4 29 port 1 6 positioning 4 34 problems A 22 specifications B 2 Mouse cable connector 1 7 B 2 configuring 2 10 3 17 connecting 1 3 1 7 1 9 locking 1 8 4 8 4 23 port Intro 1 1 6 7 2 10 3 17 problems A 28 reactivating 4 8 specifications B 2 using 3 5 6 4 4 5 MS ...

Page 218: ...1 8 9 cord 1 2 1 7 5 1 B 5 6 indicator 1 9 problems A 17 19 source requirements 1 1 2 1 4 5 supply 1 4 B 5 6 supply limits 1 6 6 7 B 5 6 Power on diagnostic errors A 3 13 tests 2 2 3 A 3 4 Power on password changing 4 14 deleting 4 14 setting 4 9 11 Precautions 1 8 5 1 2 Printer connecting 1 3 1 7 problems A 26 Processor speed see CPU speed R RAM see Memory Real time clock 3 8 B 1 Redirecting cons...

Page 219: ...g up 1 1 12 specifications B 1 12 turning on 1 8 9 System BIOS see BIOS T Tape drive 7 1 Technical assistance Intro 4 5 Technical specifications B 1 11 Temperature B 5 Time setting 2 4 3 1 3 8 9 Time dependent software 2 11 Troubleshooting A 1 29 Turning on system 1 8 9 U User definable drives 2 6 3 12 V VGA adapter 2 7 2 13 3 15 6 11 controller Intro 1 2 7 2 13 3 15 6 18 20 B 4 feature connector ...

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