Problem Solving
63
■
Dim the room lights and turn off any fluorescent lights. Make sure the projector is not in
direct sunlight.
■
Turn off nearby equipment that emits infrared energy, such as a radiant room heater.
■
Make sure there are no objects between the remote control and the IR receiver.
Solving Other Problems
You cannot operate a connected device using HDMI Link.
■
Make sure the device conforms to the HDMI CEC standard. Make sure you’ve enable its
HDMI CEC-compatible features.
■
Make sure you’re using HDMI cables to connect the equipment you want to operate to
the projector.
■
If the device was recently connected or the connections were changed, restart the device.
It may be necessary to reset its CEC functions.
Where to Get Help
Internet Support
Epson provides technical assistance 24 hours a day at
epson.com/support
(U.S.) or
(Canada). Here you can access troubleshooting information, download
product documentation, and receive technical advice through e-mail.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call
(800) 637-7661
and enter the PIN on the
Epson PrivateLine Support card that came with your projector. This is the fastest way of
speaking to a live representative, and it’s free. This service is available 6
AM
to 6
PM
, Pacific
Time, Monday through Friday, for the duration of your warranty period.
You may also speak with a projector support specialist by dialing one of these numbers:
■
U.S.:
(562) 276-4394
, 6
AM
to 6
PM
, Pacific Time, Monday through Friday
■
Canada:
(905) 709-3839
, 6
AM
to 6
PM
, Pacific Time, Monday through Friday
