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Epson L4150 Series, User Manual

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Epson L4150 Series User Manual Download Page 108

Cannot Connect from Devices Even Though Network Settings are
No Problems

If you cannot connect from the computer or smart device to the printer even though the network connection
report does not show any problems, see the following.

❏

When you are using multiple access points at the same time, you may not be able to use the printer from the
computer or smart device depending on the settings of the access points. Connect the computer or smart device
to the same access point as the printer.

❏

You may not be able to connect to the access point when the access point has multiple SSIDs and devices are
connected to different SSIDs on the same access point. Connect the computer or smart device to the same SSID
as the printer.

User's Guide

Solving Problems

108

Summary of Contents for L4150 Series

Page 1: ...User s Guide NPD5701 02 EN ...

Page 2: ...cess Points 29 Changing the Connection Method to a Computer 29 Restoring the Network Settings from the Control Panel 30 Preparing the Printer Loading Papers 31 Available Paper and Capacities 31 Loading Paper in the Rear Paper Feed 33 Loading Envelopes and Precautions 35 Loading Long Papers 36 List of Paper Type 36 Placing Originals 37 Placing Originals on the Scanner Glass 37 Saving Power 38 Savin...

Page 3: ...85 Checking the Total Number of Pages Fed Through the Printer Windows 86 Checking the Total Number of Pages Fed Through the Printer Mac OS 86 Network Service and Software Information Application for Configuring Printer Operations Web Config 87 Running Web Config on a Web Browser 87 Running Web Config on Windows 88 Running Web Config on Mac OS 88 Application for Scanning Documents and Images Epson ...

Page 4: ...the Copied Image 118 Banding Appears on the Copied Image 119 An Image of the Reverse Side of the Original Appears in the Copied Image 119 The Printout Problem Could Not be Cleared 119 Other Printing Problems 119 Printing Is Too Slow 119 Printing Slows Down Dramatically During Continuous Printing 120 Cannot Start Scanning 120 Scanned Image Problems 121 Uneven Colors Dirt Spots and so on Appear when...

Page 5: ...on management and printer settings You can obtain the latest versions of the above manuals with the following methods Paper manual Visit the Epson Europe support website at http www epson eu Support or the Epson worldwide support website at http support epson net Digital manual Start EPSON Software Updater on your computer EPSON Software Updater checks for available updates of Epson software appli...

Page 6: ...rn to the previous page perform the following operation on your keyboard Windows Hold down Alt and then press Mac OS Hold down the command key and then press Printing only the pages you need You can extract and print only the pages you need Click Print in the File menu and then specify the pages you want to print in Pages in Pages to Print To specify a series of pages enter a hyphen between the st...

Page 7: ...m References Windows In this manual terms such as Windows 10 Windows 8 1 Windows 8 Windows 7 Windows Vista Windows XP Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Windows Server 2008 Windows Server 2003 R2 and Windows Server 2003 refer to the following operating systems Additionally Windows is used to refer to all versions Microsoft Windows 10 operating sys...

Page 8: ...er 2003 R2 operating system Microsoft Windows Server 2003 operating system Mac OS In this manual Mac OS is used to refer to macOS Sierra OS X El Capitan OS X Yosemite OS X Mavericks OS X Mountain Lion Mac OS X v10 7 x and Mac OS X v10 6 8 User s Guide About This Manual 8 ...

Page 9: ...es not operate normally or exhibits a distinct change in performance Do not adjust controls that are not covered by the operating instructions Place the printer near a wall outlet where the plug can be easily unplugged Do not place or store the printer outdoors near excessive dirt or dust water heat sources or in locations subject to shocks vibrations high temperature or humidity Take care not to ...

Page 10: ...ampere rating If you plan to use the printer in Germany the building installation must be protected by a 10 or 16 amp circuit breaker to provide adequate short circuit protection and over current protection for the printer When connecting the printer to a computer or other device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting...

Page 11: ...inter with a Wireless Connection Radio waves from this printer may negatively affect the operation of medical electronic equipment causing them to malfunction When using this printer inside medical facilities or near medical equipment follow directions from the authorized personnel representing the medical facilities and follow all posted warnings and directions on the medical equipment Radio wave...

Page 12: ...p this guard closed D Edge guides Feeds the paper straight into the printer Slide to the edges of the paper E Output tray Holds the ejected paper A Document cover Blocks external light while scanning B Scanner glass Place the originals C Scanner unit Scans placed originals D Control panel Indicates the printer s status and allows you to make print settings User s Guide Printer Basics 12 ...

Page 13: ...the print head C Ink tank unit Contains the ink tanks D Print head Ink is ejected from the print head nozzles underneath A Rear cover Remove when removing jammed paper B AC inlet Connects the power cord C USB port Connects a USB cable to connect with a computer User s Guide Printer Basics 13 ...

Page 14: ...ay have using the printer on a network If you need more detailed network settings and connection status hold this button down for at least 10 seconds to print a network status sheet E Starts monochrome copying on A4 size plain paper To increase the number of copies by up to 20 copies press this button within one second intervals F Starts color copying on A4 size plain paper To increase the number ...

Page 15: ...s are restored the printer turns on and the network status lights flash alternately Turn the printer on while holding down the y button to print the nozzle check pattern Related Information Checking the Error Indicators on the Printer on page 96 Making Wi Fi Settings by PIN Code Setup WPS on page 20 Restoring the Network Settings from the Control Panel on page 30 User s Guide Printer Basics 15 ...

Page 16: ...ecting to a Smart Device on page 18 Making Wi Fi Settings from the Printer on page 18 Wi Fi Direct Simple AP Connection Use this connection method when you are not using Wi Fi at home or at the office or when you want to connect the printer and the computer or smart device directly In this mode the printer acts as an access point and you can connect up to four devices to the printer without having...

Page 17: ...installer to connect the printer to a computer You can run the installer using one of the following methods Setting up from the website Access the following website and then enter the product name Go to Setup and then start setting up http epson sn Setting up using the software disc only for the models that come with a software disc and users with computers with disc drives Insert the software dis...

Page 18: ... we recommend connecting the computer first Making Wi Fi Settings from the Printer You can make network settings from the printer s control panel in several ways Choose the connection method that matches the environment and conditions that you are using If the access point supports WPS you can make settings by using push button setup After connecting the printer to the network connect to the print...

Page 19: ... WPS button is or there are no buttons on the access point see the documentation provided with your access point for details 2 Press the button on the printer until the light and the light flash alternately approximately 3 seconds The connection setting will start When a connection is established the light turns on Note The printer is in a connection error status when the light and the light flash...

Page 20: ...lash alternately 4 Use your computer to enter the PIN code an eight digit number printed on WPS PIN Code column of the network status sheet into the access point within two minutes When a connection is established the light turns on Note See the documentation provided with your access point for details on entering a PIN code The printer is in a connection error status when the light and the light ...

Page 21: ...n from the computer or smart device again If you do not want to connect every time you turn the printer on or off we recommend using Wi Fi network by connecting the printer to an access point 1 While holding down the button press the button until the light and the light flash alternately Wait until the process ends When a connection is established the light turns on 2 Load papers 3 Hold down the b...

Page 22: ...ting a Network Status Sheet on page 29 Checking the Network Connection Status on page 22 When You Cannot Connect Using Wi Fi Direct Simple AP Connection on page 109 Checking the Network Connection Status You can check the network connection status in the following way Checking the Network Status Using Network Light You can check the network connection status using the network light on the printer ...

Page 23: ...and then follow the solutions a Error code b Messages on the Network Environment Related Information E 2 E 3 E 7 on page 24 E 5 on page 24 E 6 on page 25 E 8 on page 25 E 9 on page 26 E 10 on page 26 E 11 on page 27 E 12 on page 27 E 12 on page 27 Message on the Network Environment on page 28 User s Guide Network Settings 23 ...

Page 24: ...t support WPS Makes sure your SSID uses only ASCII characters alphanumeric characters and symbols The printer cannot display an SSID that contains non ASCII characters Makes sure you know your SSID and password before connecting to the access point If you are using an access point with its default settings the SSID and password are located on a label on the access point If you do not know your SSI...

Page 25: ...e documentation provided with the access point for details You can check the printer s MAC address from the Network Status part on the network connection report If your access point is using shared authentication with WEP security make sure the authentication key and index are correct Related Information Printing a Network Status Sheet on page 29 E 8 Message Incorrect IP address is assigned to the...

Page 26: ...ing the EpsonNet Setup is available Contact your network administrator for assistance Solutions Check the following Other devices on the network are turned on Network addresses IP address subnet mask and default gateway are correct if you have set the printer s Obtain IP Address to Manual Reset the network address if they are incorrect You can check the IP address subnet mask and default gateway f...

Page 27: ...your network administrator for assistance Solutions Check the following Other devices on the network are turned on The network addresses IP address subnet mask and default gateway are correct if you are entering them manually The network addresses for other devices subnet mask and default gateway are the same The IP address does not conflict with other devices If still does not connect your printe...

Page 28: ... passwords are registered check if the first registered password is set on the printer Related Information Printing a Network Status Sheet on page 29 Connecting to a Computer on page 17 Message on the Network Environment Message Solution Multiple network names SSID that match your entered network name SSID have been detected Confirm network name SSID The same SSID may be set on several access poin...

Page 29: ...i settings Related Information Changing the Connection Method to a Computer on page 29 Changing the Connection Method to a Computer Using the installer and re set up in a different connection method Setting up from the website Access the following website and then enter the product name Go to Setup and then start setting up http epson sn Setting up using the software disc only for the models that ...

Page 30: ...ing the Network Settings from the Control Panel You can restore all network settings to their defaults 1 Turn the printer off 2 While holding down the button press the button until the light and the light flash alternately Restoration is complete when the light and the light are off User s Guide Network Settings 30 ...

Page 31: ...r A4 13 18 cm 5 7 in 16 9 wide size 102 181 mm 10 15 cm 4 6 in 20 2 Epson Premium Semigloss Photo Paper A4 10 15 cm 4 6 in 20 2 Epson Photo Paper Glossy A4 13 18 cm 5 7 in 10 15 cm 4 6 in 20 2 Epson Matte Paper Heavyweight A4 20 Epson Photo Quality Ink Jet Paper A4 80 1 For manual 2 sided printing you can load up to 30 sheets for paper with one side already printed 2 Load one sheet of paper at a t...

Page 32: ...he edge guide 2 Legal 8 5 13 in 1 User Defined mm 1 89 127 to 182 257 215 9 297 to 1200 1 User Defined mm 1 182 257 to 215 9 297 1 Envelope Envelope 10 Envelope DL Envelope C6 10 1 Only printing from computer or smart device is available 2 For manual 2 sided printing you can load up to 30 sheets for paper with one side already printed Paper Handling Precautions Read the instruction sheets supplied...

Page 33: ...k to it Using these types of paper causes paper jams and smears on the printout Make sure you are using long grain paper If you are not sure what type of paper you are using check the paper packaging or contact the manufacturer to confirm the paper specifications Related Information Printer Specifications on page 126 Loading Paper in the Rear Paper Feed 1 Open the feeder guard and pull out the pap...

Page 34: ...r when you have set the long edge as the width of the user defined size load paper long edge first Pre punched paper Note Load a single sheet of defined size plain paper with binding holes at the left or right Adjust the print position of your file to avoid printing over the holes 4 Slide the edge guides to the edges of the paper and then close the feeder guard cImportant Do not place objects on t...

Page 35: ...utions Loading envelopes short edge first at the center with the flap facing down and slide the edge guides to the edges of the envelopes Fan and align the edges of the envelopes before loading When the stacked envelopes are puffed up with air press them down to flatten them before loading Do not use envelopes that are curled or folded Using these envelopes causes paper jams and smears on the prin...

Page 36: ...e Rear Paper Feed on page 33 List of Paper Type To obtain optimum printing results select the paper type that suits the paper Media Name Media Type Epson Bright White Ink Jet Paper Plain paper Epson Ultra Glossy Photo Paper Epson Ultra Glossy Epson Premium Glossy Photo Paper Epson Premium Glossy Epson Premium Semigloss Photo Paper Epson Premium Semigloss Epson Photo Paper Glossy Photo Paper Glossy...

Page 37: ...riginal face down and slide it to the corner mark Note A range of 1 5 mm from the bottom edge and right edge of the scanner glass is not scanned 4 Close the cover gently cImportant Do not apply too much force to the scanner glass or the document cover Otherwise they may be damaged 5 Remove the originals after scanning Note If you leave the originals on the scanner glass for a long time they may st...

Page 38: ...eriod in the Power Off If Inactive or Power Off If Disconnected setting and then click Send Note Your product may have the Power Off Timer feature or Power Off If Disconnected and Power Off If Disconnected features depending on the location of purchase 4 Click OK Saving Power Mac OS 1 Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer 2 Cl...

Page 39: ...tart button and select Control Panel Printers in Hardware and Sound Right click on your printer and select Select printing preferences Windows XP Windows Server 2003 R2 Windows Server 2003 Click the start button and select Control Panel Printers and Other Hardware Printers and Faxes Right click on your printer and select Printing preferences Accessing the printer driver from the printer icon on th...

Page 40: ... setting items Right clinking an item displays Help When you select Print Preview you can see a preview of your document before printing 6 Click OK to close the printer driver window 7 Click Print Note When you select Print Preview a preview window is displayed To change the settings click Cancel and then repeat the procedure from step 2 Related Information Available Paper and Capacities on page 3...

Page 41: ...ilable Paper and Capacities on page 31 Print Settings 2 sided printing is available when EPSON Status Monitor 3is enabled However it may not be available when the printer is accessed over a network or is used as a shared printer Note To enable EPSON Status Monitor 3 click Extended Settings on the Maintenance tab and then select Enable EPSON Status Monitor 3 1 On the printer driver s Main tab selec...

Page 42: ... driver s Main tab select 2 Up or 4 Up as the Multi Page setting Note This feature is not available for borderless printing Related Information Printing Basics on page 39 Main Tab on page 54 Printing and Stacking in Page Order Reverse Order Printing You can print from the last page so that the documents are stacked in page order User s Guide Printing 42 ...

Page 43: ...ettings On the printer driver s More Options tab select the document size from the Document Size setting Select the paper size you want to print on from the Output Paper setting Select Reduce Enlarge Document and then select Fit to Page or Zoom to When you select Zoom to enter a percentage Select Center to print the images in the center of the page Note This feature is not available for borderless...

Page 44: ...ote This feature is not available for borderless printing Print Settings On the printer driver s Main tab select 2x1 Poster 2x2 Poster 3x3 Poster or 4x4 Poster as the Multi Page setting If you click Settings you can select the panels that you do not want to print You can also select the cutting guide options Related Information Printing Basics on page 39 Main Tab on page 54 User s Guide Printing 4...

Page 45: ... make a poster when 2x2 Poster is selected and Overlapping Alignment Marks is selected in Print Cutting Guides 1 Prepare Sheet 1 and Sheet 2 Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks User s Guide Printing 45 ...

Page 46: ...and align the cross marks then temporarily tape the two sheets together from the back 3 Cut the taped sheets in two along the vertical red line through the alignment markers this time the line to the left of the cross marks User s Guide Printing 46 ...

Page 47: ...rom the back 5 Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together 6 Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks User s Guide Printing 47 ...

Page 48: ...7 Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks and then temporarily tape them together from the back User s Guide Printing 48 ...

Page 49: ...8 Cut the taped sheets in two along the horizontal red line through the alignment markers this time the line above the cross marks 9 Tape the sheets together from the back User s Guide Printing 49 ...

Page 50: ...ooter You can print information such as a user name and printing date in headers or footers Print Settings On the printer driver s More Options tab click Watermark Features and then select Header Footer Click Settings and the select the items you want to print User s Guide Printing 50 ...

Page 51: ... watermark Related Information Printing Basics on page 39 More Options Tab on page 55 Printing Multiple Files Together Job Arranger Lite allows you to combine several files created by different applications and print them as a single print job You can specify the print settings for combined files such as multi page layout and 2 sided printing Print Settings On the printer driver s Main tab select ...

Page 52: ...ance the visibility of texts and images in printouts Color Universal Print is only available when the following settings are selected Paper Type Plain paper Quality Standard or a higher quality Print Color Color Applications Microsoft Office 2007 or later Text Size 96 pts or smaller Print Settings On the printer driver s More Options tab click Image Options in the Color Correction setting Select a...

Page 53: ... color by analyzing the location of the subject Therefore if you have changed the location of the subject by reducing enlarging cropping or rotating the image the color may change unexpectedly Selecting the borderless setting also changes the location of the subject resulting in changes in color If the image is out of focus the tone may be unnatural If the color is changed or becomes unnatural pri...

Page 54: ... set on the Main and More Options tabs Reset Defaults Return all settings to their factory default values The settings on the More Options tab are also reset to their defaults Ink Levels Displays the approximate ink levels Paper Source Select the paper source from which the paper is fed Select Auto Select to automatically select the paper source selected in the print settings on the printer s cont...

Page 55: ... use from the list Show Settings Displays a list of items currently set on the Main and More Options tabs Reset Defaults Return all settings to their factory default values The settings on the Main tab are also reset to their defaults Document Size Select the size of your document Output Paper Select the paper size on which you want to print If the Output Paper differs from the Document Size Reduc...

Page 56: ...atus Monitor 3 Opens the EPSON Status Monitor 3 window Here you can confirm the status of the printer and the consumables Monitoring Preferences Allows you to make settings for items on the EPSON Status Monitor 3 window Extended Settings Allows you to make a variety of settings Right click each item to view the Help for more details Print Queue Displays the jobs waiting to be printed You can check...

Page 57: ...er driver has not been installed correctly Select System Preferences from the menu Printers Scanners or Print Scan Print Fax remove the printer and then add the printer again See the following to add a printer http epson sn 5 Change the settings as necessary See the menu options for the printer driver for details 6 Click Print Related Information Available Paper and Capacities on page 31 Loading P...

Page 58: ...n page order and Border Related Information Printing Basics on page 56 Menu Options for Layout on page 61 Printing and Stacking in Page Order Reverse Order Printing You can print from the last page so that the documents are stacked in page order Print Settings Select Paper Handling from the pop up menu Select Reverse as the Page Order setting Related Information Printing Basics on page 56 User s G...

Page 59: ...in Destination Paper Size When reducing the size of the document select Scale down only When printing at a specific percentage do one of the following Select Print from the File menu of the application Select Printer enter a percentage in Scale and then click Print Select Page Setup from the File menu of the application Select your printer in Format For enter a percentage in Scale and then click O...

Page 60: ...s for Color Options on page 62 Canceling Printing You can cancel a print job from the computer However you cannot cancel a print job from the computer once it has been completely sent to the printer In this case cancel the print job by using the printer s control panel Canceling Click the printer icon in the Dock Select the job you want to cancel and then do one of the following OS X Mountain Lion...

Page 61: ...to sets Pages to Print Select to print only odd pages or even pages Page Order Select to print from the top or the last page Scale to fit paper size Prints to fit to the paper size you loaded Destination Paper Size Select the paper size to print on Scale down only Select when reducing the size of the document Menu Options for Cover Page Print Cover Page Select whether or not to print a cover page ...

Page 62: ...the Operation Settings Window of the Mac OS Printer Driver Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver Operation Settings of the Mac OS Printer Driver Skip Blank Page Avoids printing blank pages Quiet Mode Prints quietly However the print speed may be slower Output documents for filing Feed t...

Page 63: ... your printer or remote print printing from a remote location over the Internet To use remote print register your printer in the Epson Connect service Related Information Printing Using a Network Service on page 94 Installing Epson iPrint You can install Epson iPrint on your smart device from the following URL or QR code http ipr to c Printing Using Epson iPrint Start Epson iPrint from your smart ...

Page 64: ...ted G Starts printing Note To print from the document menu using iPhone iPad and iPod touch running iOS start Epson iPrint after transferring the document you want to print using the file sharing function in iTunes Using Epson Print Enabler You can wirelessly print your documents emails photos and web pages right from your Android phone or tablet Android v4 4 or later With a few taps your Android ...

Page 65: ...and print whatever is on the screen Note If you do not see your printer tap All Printers and select your printer Related Information Loading Paper in the Rear Paper Feed on page 33 Connecting to a Smart Device on page 18 Canceling the Ongoing Job Press the y button on the printer s control panel to cancel the print job in progress User s Guide Printing 65 ...

Page 66: ...nd border of the copied image are slightly different from the original Related Information Placing Originals on page 37 Making Multiple Copies You can make multiple copies at a time You can specify up to 20 copies Margins with a width of 3 mm appear around the edges of the paper 1 Load the same number of sheets of A4 size paper as the number of copies you want to copy 2 Place the originals 3 Press...

Page 67: ...the scan settings such as the scanning size folder to save or save format by using Epson Event Manager The color size and border of the scanned image will not be exactly the same as the original Related Information Placing Originals on page 37 Scanning from a Computer Scanning Using Epson Scan 2 You can scan using the scanner driver Epson Scan 2 You can scan originals using detailed settings that ...

Page 68: ...or saving the scanned image Resolution Select the resolution Note The Document Source setting is fixed as Scanner Glass You cannot change this setting 4 Make other scan settings if necessary You can preview the scanned image by clicking the Preview button The preview window opens and the previewed image is displayed User s Guide Scanning 68 ...

Page 69: ...r specified for the scanned image and then save it in grayscale or black and white Threshold You can adjust the border for monochrome binary black and white Unsharp Mask You can enhance and sharpen the outlines of the image Descreening You can remove moiré patterns web like shadows that appear when scanning printed papers such as a magazine Edge Fill You can remove the shadow created around the sc...

Page 70: ...tion Placing Originals on page 37 Application for Scanning Documents and Images Epson Scan 2 on page 88 Scanning from Smart Devices Epson iPrint is an application that allows you to scan photos and documents from a smart device such as a smartphone or tablet that is connected to the same wireless network as your printer You can save the scanned data on a smart device or to Cloud services send it b...

Page 71: ...ou have selected the printer you do not need to select it again from the next time D Displays the scanning screen E Displays the screen where you can make scan settings such as resolution F Displays scanned images G Starts scanning H Displays the screen where you can save scanned data to a smart device or Cloud services I Displays the screen where you can send scanned data by email J Displays the ...

Page 72: ...s below the lower line could damage the printer Ink Bottle Codes Epson recommends the use of genuine Epson ink bottles The following are the codes for genuine Epson ink bottles For Europe Product BK Black C Cyan M Magenta Y Yellow ET 2700 102 102 102 102 L4150 101 101 101 101 For Australia and New Zealand BK Black C Cyan M Magenta Y Yellow 502 502 502 502 For Asia User s Guide Refilling Ink 72 ...

Page 73: ...d using it as soon as possible Store ink bottles at normal room temperature and keep them away from direct sunlight Epson recommends using the ink bottle before the date printed on the package Store the ink bottles in the same environment as the printer When storing or transporting an ink bottle do not tilt the bottle and do not subject it to impacts or temperature changes Otherwise ink may leak e...

Page 74: ...tenance operation such as print head cleaning When printing in monochrome or grayscale color inks instead of black ink may be used depending on the paper type or print quality settings This is because a mixture of color inks is used to create black The ink in the ink bottles supplied with your printer is partly used during initial setup In order to produce high quality printouts the print head in ...

Page 75: ...ches the ink color that you want to refill 4 While holding the ink bottle upright turn the cap slowly to remove it cImportant Be careful not to spill any ink Do not touch the top of the ink bottle after removing the cap otherwise you may be smeared with ink User s Guide Refilling Ink 75 ...

Page 76: ...ter removing its cap otherwise ink may spill 6 Insert the top of the ink bottle securely into the filling port of the tank to refill the tank with ink Ink pours into the tank just by holding the bottle normally without squeezing The ink flow stops automatically when the ink is filled to the upper line Note If the ink does not start flowing into the tank remove the ink bottle and try reinserting it...

Page 77: ...ed otherwise the bottle may be damaged or ink may leak Note If any ink remains in the ink bottle tighten the cap and store the bottle upright for later use 8 Close the ink tank cover firmly 9 Close the scanner unit Related Information Ink Bottle Codes on page 72 Ink Bottle Handling Precautions on page 73 Ink Spilled on page 125 User s Guide Refilling Ink 77 ...

Page 78: ... Loading Paper in the Rear Paper Feed on page 33 User s Guide Refilling Ink 78 ...

Page 79: ...heck again and repeat the head cleaning if necessary We recommend to turn off the printer If print quality has still not improved run Power Cleaning If it has still not improved contact Epson support To prevent the print head from drying out do not unplug the printer while the power is on Checking and Cleaning the Print Head Printer Buttons 1 Load A4 size plain paper in the printer 2 Press the P b...

Page 80: ...33 Accessing the Printer Driver on page 39 Checking and Cleaning the Print Head Mac OS 1 Load A4 size plain paper in the printer 2 Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer 3 Click Options Supplies Utility Open Printer Utility 4 Click Nozzle Check 5 Follow the on screen instructions Running Power Cleaning The Power Cleaning utilit...

Page 81: ...acity earlier by running this feature If the ink pads have reached the end of their service life contact Epson Support to request replacement Note When the ink levels are insufficient for Power Cleaning you cannot run this feature Even in this case the levels for printing may remain Running Power Cleaning Windows 1 Access the printer driver window 2 Click Power Cleaning on the Maintenance tab 3 Fo...

Page 82: ...ligning the Print Head Mac OS 1 Load A4 size plain paper in the printer 2 Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer 3 Click Options Supplies Utility Open Printer Utility 4 Click Print Head Alignment 5 Follow the on screen instructions Related Information Loading Paper in the Rear Paper Feed on page 33 Cleaning the Paper Path When ...

Page 83: ...meared clean the scanner glass cImportant Never use alcohol or thinner to clean the printer These chemicals can damage the printer 1 Open the document cover 2 Use a soft dry clean cloth to clean the surface of the scanner glass cImportant If the glass surface is stained with grease or some other hard to remove material use a small amount of glass cleaner and a soft cloth to remove it Wipe off all ...

Page 84: ...detergent in 1 4 cup of tap water Light for checking smears cImportant Do not use cleaning liquid other than water with a few drops of detergent 1 Turn off the printer by pressing the P button 2 Open the scanner unit 3 Check if the translucent film is smeared Smears are easier to see if you use a light If there are smears such as finger marks or grease on the translucent film A go to the next step...

Page 85: ... may be damaged 5 Use a new dry cotton swab to wipe the film cImportant Do not leave any fibers on the film Note To prevent the smear from spreading frequently replace the cotton swab with a new one 6 Repeat steps 4 and 5 until the film is not smeared 7 Visually check that the film is not smeared Checking the Total Number of Pages Fed Through the Printer You can check the total number of pages fed...

Page 86: ...driver window 2 Click Printer and Option Information on the Maintenance tab Related Information Accessing the Printer Driver on page 39 Checking the Total Number of Pages Fed Through the Printer Mac OS 1 Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer 2 Click Options Supplies Utility Open Printer Utility 3 Click Printer and Option Infor...

Page 87: ...r Windows XP SP3 or later Internet Explorer 8 or later Firefox Chrome Mac OS X v10 6 8 or later Safari Firefox Chrome iOS Safari Android 2 3 or later Default browser Chrome OS Default browser Use the latest version Running Web Config on a Web Browser 1 Check the printer s IP address Hold down the button for at least 10 seconds to print the network status sheet and then check the printer s IP addre...

Page 88: ...button and select Control Panel Printers in Hardware and Sound 2 Right click on your printer and select Properties 3 Select the Web Service tab and click the URL Running Web Config on Mac OS 1 Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer 2 Click Options Supplies Show Printer Webpage Application for Scanning Documents and Images Epson...

Page 89: ...s already been connected to the scanner If you want to connect to another network select Scanner Settings to open the Scanner Settings screen 2 Add the network scanner Enter the following items and then click Add Model Select the scanner you want to connect to Name Enter the scanner name within 32 characters Search for Network When the computer and the scanner are on the same network the IP addres...

Page 90: ...nuine Epson photo paper the ink quality is maximized and the printouts are vivid and clear To perform borderless printing using a commercially available application make the following settings Create image data to fit the paper size If a margin setting is available in the application you are using set the margin to 0 mm Enable the borderless printing setting in the printer driver Note Windows Serv...

Page 91: ...ted software on the internet and installs it You can also update the printer s firmware and manual Note Windows Server operating systems are not supported Installing Method Download EPSON Software Updater from the Epson website If you are using a Windows computer and cannot to download it from the website you can install it from the supplied software disc http www epson com Starting on Windows Win...

Page 92: ... For Windows select your printer and then click to check for the latest available applications 4 Select the items you want to install or update and then click the install button cImportant Do not turn off or unplug the printer until the update is complete otherwise the printer may malfunction Note You can download the latest applications from the Epson website http www epson com If you use Windows...

Page 93: ...stall a program or Add or Remove Programs Windows 10 Windows 8 1 Windows 8 Windows 7 Windows Vista Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Windows Server 2008 Select Uninstall a program in Programs Windows XP Windows Server 2003 R2 Windows Server 2003 Click Add or Remove Programs 5 Select the application you want to uninstall You cannot uninstall the p...

Page 94: ...e select the application you want to uninstall and then drag it to the trash icon Related Information Software Update Tools EPSON Software Updater on page 91 Printing Using a Network Service By using Epson Connect service available on the Internet you can print from your smartphone tablet PC or laptop anytime and practically anywhere To use this service you need to register the user and the printe...

Page 95: ...https www epsonconnect com http www epsonconnect eu Europe only User s Guide Network Service and Software Information 95 ...

Page 96: ... at the end of its service life The ink pads need to be replaced Contact Epson or an authorised Epson service provider to replace the ink pad 1 It is not a user serviceable part When a message saying that you can continue printing is displayed on the computer press the or button to continue printing The lights stop flashing for the time being however they will continue to flash at regular interval...

Page 97: ... how often this is required will vary according to the number of pages you print the type of material that you print and the number of cleaning cycles that the printer performs The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications The printer will advise you when the pad requires replacing and this can only be performed by a...

Page 98: ...are update tool Related Information Software Update Tools EPSON Software Updater on page 91 Installing the Latest Applications on page 92 Removing Jammed Paper Check the error displayed on the control panel and follow the instructions to remove the jammed paper including any torn pieces Next clear the error cImportant Remove the jammed paper carefully Removing the paper vigorously may cause damage...

Page 99: ...ngers when opening or closing the scanner unit Otherwise you may be injured Never touch the buttons on the control panel while your hand is inside the printer If the printer starts operating it could cause an injury Be careful not to touch the protruding parts to avoid injury 1 Open the scanner unit with the document cover closed User s Guide Solving Problems 99 ...

Page 100: ...ove the jammed paper cImportant Do not touch the white flat cable translucent film and ink tubes inside the printer Doing so may cause a malfunction 3 Close the scanner unit User s Guide Solving Problems 100 ...

Page 101: ...r cover 4 Insert the rear cover in the printer Paper Does Not Feed Correctly Check the following points and then take the appropriate actions to solve the problem Place the printer on a flat surface and operate in the recommended environmental conditions Use paper supported by this printer User s Guide Solving Problems 101 ...

Page 102: ...t a time if you have loaded several sheets of paper Related Information Removing Jammed Paper on page 98 Loading Paper in the Rear Paper Feed on page 33 Paper Feeds at a Slant Load paper in the correct direction and slide the edge guides against the edges of the paper Related Information Loading Paper in the Rear Paper Feed on page 33 Several Sheets of Paper are Fed at a Time Load one sheet of pap...

Page 103: ...ff Timer setting Mac OS Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Utility Open Printer Utility and then click Printer Settings Disable the Power Off If Inactive and Power Off If Disconnected settings Disable the Power Off Timer setting Note Your product may have the Power Off Timer feature or Power Off If In...

Page 104: ...mputer or smart device and then printer Move the printer and computer or smart device closer to the access point to help with radio wave communication and then try to make network settings again Print the network connection report See the related information link below for details If the report shows that the network connection failed check the network connection report and then follow the printed...

Page 105: ... Genuine Epson Printer Drivers You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods Windows Select Control Panel View devices and printers Printers Printers and Faxes and then do the following to open the print server properties window Windows 10 Windows 8 1 Windwos 8 Windows 7 Click the printer icon and then click Print server propert...

Page 106: ...uine Epson printer driver is installed on your computer Related Information Installing the Latest Applications on page 92 Checking the Printer Status from the Computer Windows Click Print Queue on the printer driver s Maintenance tab and then check the following Check if there are any paused print jobs If unnecessary data remains select Cancel all documents from the Printer menu User s Guide Solvi...

Page 107: ...ty Port from the Printer menu as follows Select USBXXX for a USB connection or EpsonNet Print Port for a network connection Checking the printer status from the computer Mac OS Make sure the printer status is not Pause Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then double click the printer If the printer is paused click Resume or Resume Printer When You ...

Page 108: ... the same time you may not be able to use the printer from the computer or smart device depending on the settings of the access points Connect the computer or smart device to the same access point as the printer You may not be able to connect to the access point when the access point has multiple SSIDs and devices are connected to different SSIDs on the same access point Connect the computer or sm...

Page 109: ... connected to the same network disable the privacy separator on the access point See the manual provided with the access point for details Related Information Checking the SSID Connected to the Printer on page 111 Checking the SSID for the Computer on page 111 When You Cannot Connect Using Wi Fi Direct Simple AP Connection If four devices have already been connected you cannot connect any more dev...

Page 110: ...nd then enter the IP address for Wi Fi Direct Simple AP to open Web Config Tap Product Status Wi Fi Direct and check the Wi Fi Direct status Disconnect unnecessary devices If four devices have already been connected to the printer disconnect the unnecessary devices and try to connect the new device Delete the SSID for Wi Fi Direct on the Wi Fi screen for the device that you do not need to connect ...

Page 111: ...age 87 Checking the SSID Connected to the Printer You can check the SSID by printing a network connection report network status sheet or on Web Config Checking the SSID for the Computer Windows Click in the task tray on the desktop Check the name of the connected SSID from the list displayed User s Guide Solving Problems 111 ...

Page 112: ...lean the print head if any of the print head nozzles are clogged If you printed when the ink levels were too low to be seen in the ink tank windows refill the ink tanks to the upper lines and then use the Power Cleaning utility to replace the ink inside the ink tubes After you use the utility perform a nozzle check to see if print quality has improved Related Information Checking and Cleaning the ...

Page 113: ...at Intervals of Approximately 2 5 cm Select the appropriate paper type setting for the type of paper loaded in the printer Align the print head from a computer When printing on plain paper print using a higher quality setting Related Information List of Paper Type on page 36 Aligning the Print Head on page 82 Blurry Prints Vertical Banding or Misalignment Align the print head Related Information A...

Page 114: ...any of the print head nozzles are clogged Align the print head Checking the paper Use paper supported by this printer Do not print on paper that is damp damaged or too old If the paper is curled or the envelope is puffed up flatten it Do not stack the paper immediately after printing Dry the printouts completely before filing or displaying them When drying the printouts avoid direct sun light do n...

Page 115: ...er Type on page 36 Paper Handling Precautions on page 32 Paper Is Smeared or Scuffed When horizontal banding appears or the top or bottom of the paper is smeared load paper in the correct direction and slide the edge guides to the edges of the paper When vertical banding appears or the paper is smeared clean the paper path User s Guide Solving Problems 115 ...

Page 116: ...s curled If it is flatten it When performing manual 2 sided printing make sure that the ink is completely dry before reloading the paper Related Information Loading Paper in the Rear Paper Feed on page 33 Cleaning the Paper Path for Ink Smears on page 83 Printed Photos are Sticky You may be printing on the wrong side of the photo paper Make sure you are printing on the printable side When printing...

Page 117: ...ettings next to the Borderless checkbox on the printer driver s Main tab and then change the settings Mac OS Change the Expansion setting from the print dialog s Print Settings menu The Position Size or Margins of the Printout Are Incorrect Load paper in the correct direction and slide the edge guides against the edges of the paper When placing the originals on the scanner glass align the corner o...

Page 118: ...Clear Mirror Image on the printer driver s More Options tab Mac OS Clear Mirror Image from the print dialog s Print Settings menu Mosaic Like Patterns in the Prints When printing images or photos print using high resolution data Images on websites are often low resolution although they look good enough on the display and so print quality may decline Uneven Colors Smears Dots or Straight Lines Appe...

Page 119: ...cations Lower the quality setting High quality printing slows down the printing speed Enable the bidirectional or high speed setting When this setting is enabled the print head prints while moving in both directions and the printing speed increases Windows Select High Speed on the printer driver s More Options tab Mac OS Select System Preferences from the menu Printers Scanners or Print Scan Print...

Page 120: ...ee the following to access Scanner and Camera Windows 10 Right click the start button or press and hold it select Control Panel enter Scanner and Camera in the search charm click View scanners and cameras and then check if the printer is displayed Windows 8 1 Windows 8 Windows Server 2012 R2 Windows Server 2012 Select Desktop Settings Control Panel enter Scanner and Camera in the search charm clic...

Page 121: ... appear in the scanned image In Epson Scan 2 select the Advanced Settings tab and then adjust the Brightness This feature may not be available depending on the settings on the Main Settings tab Image Type or other settings on the Advanced Settings tab In Epson Scan 2 select the Advanced Settings tab and then Image Option Text Enhancement When scanning from the scanner glass place black paper or a ...

Page 122: ...y from the edge of the scanner glass Related Information Placing Originals on page 37 Cleaning the Scanner Glass on page 83 Text is Not Recognized Correctly when Saving as a Searchable PDF On the Image Format Options window in Epson Scan 2 check that Text Language is set correctly on the Text tab Check that the original is placed straight Use an original with clear text Text recognition may declin...

Page 123: ...s 8 1 Windows 8 Windows Server 2012 R2 Windows Server 2012 Enter the application name in the search charm and then select the displayed icon Windows 7 Windows Vista Windows XP Windows Server 2008 R2 Windows Server 2008 Windows Server 2003 R2 Windows Server 2003 Click the start button and then select All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Mac OS Select Go Applications Epso...

Page 124: ...blems Slight Electric Shock when Touching the Printer If many peripherals are connected to the computer you may feel a slight electric shock when touching the printer Install a ground wire to the computer that is connected to the printer Operation Sounds Are Loud If operations sounds are too loud enable Quiet Mode Enabling this feature may reduce printing speed Windows printer driver Enable Quiet ...

Page 125: ... If ink spills on the desk or floor wipe it off immediately When ink is dried it will be difficult to remove the smear To prevent the smear from spreading blot the ink with a dry cloth and then wipe it with a moist cloth If ink gets on your hands wash them with water and soap User s Guide Solving Problems 125 ...

Page 126: ...en the paper thickness is within this range the paper may not feed in the printer or the print quality may decline depending on the paper properties or quality Printable Area Printable Area for Single Sheets Print quality may decline in the shaded areas due to the printer s mechanism Printing with borders A 3 0 mm 0 12 in B 3 0 mm 0 12 in C 41 0 mm 1 61 in D 37 0 mm 1 46 in Borderless printing A 4...

Page 127: ...216 297 mm 8 5 11 7 in A4 Letter Scanning Resolution 1200 dpi main scan 2400 dpi sub scan Output Resolution 50 to 9600 dpi in 1 dpi increments Color Depth Color 48 bits per pixel internal 16 bits per pixel per color internal 24 bits per pixel external 8 bits per pixel per color external Grayscale 16 bits per pixel internal 8 bits per pixel external Black and white 16 bits per pixel internal 1 bits...

Page 128: ...Scanning Epson Scan 2 IPv4 IPv6 Event Manager IPv4 Epson Connect Scan to Cloud IPv4 ADF 2 sided scanning Fax Send a fax IPv4 Receive a fax IPv4 Wi Fi Specifications Standards IEEE802 11b g n 1 2 Frequency Range 2 4 GHz Maximum Radio Frequency Power Transmitted 19 8 dBm EIRP Coordination Modes Infrastructure Wi Fi Direct Simple AP 3 Wireless Securities WEP 64 128bit WPA2 PSK AES 4 1 Complies with e...

Page 129: ...V Model 220 to 240 V Model Rated Frequency Range 50 to 60 Hz 50 to 60 Hz Rated Current 0 4 to 0 2 A 0 2 A Power Consumption with USB Con nection Standalone copying Approx 12 0 W ISO IEC24712 Ready mode Approx 3 9 W Sleep mode Approx 0 7 W Power off Approx 0 2 W Standalone copying Approx 12 0 W ISO IEC24712 Ready mode Approx 3 9 W Sleep mode Approx 0 7 W Power off Approx 0 3 W Note Check the label ...

Page 130: ... F You can store for one month at 40 C 104 F System Requirements Windows 10 32 bit 64 bit Windows 8 1 32 bit 64 bit Windows 8 32 bit 64 bit Windows 7 32 bit 64 bit Windows Vista 32 bit 64 bit Windows XP SP3 or later 32 bit Windows XP Professional x64 Edition SP2 or later Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Windows Server 2008 Windows Server 2003 R2...

Page 131: ...ensing This equipment complies with FCC IC radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency RF Exposure Guidelines in Supplement C to OET65 and RSS 102 of the IC radio frequency RF Exposure rules This equipment should be installed and operated so that the radiator is kept at least 7 9 inches 20 cm or more away from a person s body excluding extr...

Page 132: ...tage Government issued revenue stamps and securities issued according to legal procedure Exercise caution when copying the following items Private marketable securities stock certificates negotiable notes checks etc monthly passes concession tickets etc Passports driver s licenses warrants of fitness road passes food stamps tickets etc Note Copying these items may also be prohibited by law Respons...

Page 133: ...o prevent ink from leaking when transporting the bottle for example putting the bottle in a bag Do not put opened ink bottles in the box with printer 1 Turn off the printer by pressing the P button 2 Make sure the power light turns off and then unplug the power cord cImportant Unplug the power cord when the power light is off Otherwise the print head does not return to the home position causing th...

Page 134: ...he scanner unit with the document cover closed Secure the print head to the case with tape 7 Make sure to install the cap onto the ink tank securely 8 Close the Ink Tank Cover securely User s Guide Appendix 134 ...

Page 135: ...orm or by any means electronic mechanical photocopying recording or otherwise without the prior written permission of Seiko Epson Corporation No patent liability is assumed with respect to the use of the information contained herein Neither is any liability assumed for damages resulting from the use of the information herein The information contained herein is designed only for use with this Epson...

Page 136: ... permission notice appear in all copies of the software and related documentation and ii the names of Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating to the software without the specific prior written permission of Sam Leffler and Silicon Graphics THE SOFTWARE IS PROVIDED AS IS AND WITHOUT WARRANTY OF ANY KIND EXPRESS IMPLIED OR OTHERWISE INCLUDING WITHOUT...

Page 137: ...oduct Epson support will be able to help you much more quickly if you give them the following information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or a similar button in the product software Brand and model of your computer Your computer operating system name and version Names and versions of...

Page 138: ...hnical support e mail Epson Helpdesk Phone 1300 361 054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice Operators on the Helpdesk can aid you in installing configuring and operating your Epson product Our Pre sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located Many types of que...

Page 139: ...on type of computer operating system application programs and any information you feel is required Transportation of Product Epson recommends retaining product packaging for future transportation Securing the ink tank with tape and keeping the product upright is also recommended Help for Users in Singapore Sources of information support and services available from Epson Singapore are World Wide We...

Page 140: ...e Hanoi City 84 4 3978 4785 84 4 3978 4775 Help for Users in Indonesia Contacts for information support and services are World Wide Web http www epson co id Information on product specifications drivers for download Frequently Asked Questions FAQ Sales Enquiries questions through e mail Epson Hotline Phone 62 1500 766 Fax 62 21 808 66 799 Our Hotline team can help you with the following over the p...

Page 141: ...ARTA SUDIRMAN Wisma Keiai Lt 1 Jl Jenderal Sudirman Kav 3 Jakarta Pusat DKI JAKARTA 10220 6221 5724335 ess epson indonesia co id EAST JAWA ESS SURABAYA Ruko Surya Inti Jl Jawa No 2 4 Kav 29 Surabaya Jawa Timur 6231 5014949 esssby epson indonesia co id BANTEN ESS SERPONG Ruko Mall WTC Matahari No 953 Serpong Banten 6221 53167051 53167052 esstag epson indonesia co id CENTRAL JAWA ESS SEMARANG Komple...

Page 142: ...al Support Hotline You can also contact our technical staff at the following telephone and fax numbers Phone 852 2827 8911 Fax 852 2827 4383 Help for Users in Malaysia Contacts for information support and services are World Wide Web http www epson com my Information on product specifications drivers for download Frequently Asked Questions FAQ Sales Enquiries questions through e mail Epson Call Cen...

Page 143: ...orporation at the telephone fax numbers and e mail address below World Wide Web http www epson com ph Information on product specifications drivers for download Frequently Asked Questions FAQ and E mail Enquiries are available Epson Philippines Customer Care Toll Free PLDT 1 800 1069 37766 Toll Free Digital 1 800 3 0037766 Metro Manila 632 441 9030 Web Site https www epson com ph contact E mail cu...

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