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About This Manual

Introduction to the Manuals

The latest versions of the following manuals are available from the Epson support website.

http://www.epson.eu/Support

(Europe)

http://support.epson.net/

(outside Europe)

❏

Start Here (paper manual)

Provides you with information on setting up the printer, installing the software, using the printer basically,
solving problems, and so on.

❏

User's Guide (PDF manual)

This manual. Provides overall information and instructions on using the printer, and on solving problems.

As well as the manuals above, see the help included in the various Epson software applications.

Marks and Symbols

!

Caution:

Instructions that must be followed carefully to avoid bodily injury.

c

Important:

Instructions that must be observed to avoid damage to your equipment.

Note:

Provides complementary and reference information.

&

Related Information

Links to related sections.

Descriptions Used in this Manual

❏

Screenshots of the printer driver and the Epson Scan 2 (scanner driver) screens are from Windows 10 or Mac
OS X v10.11.x. The content displayed on the screens varies depending on the model and situation.

❏

Illustrations of the printer used in this manual are examples only. Although there may be slight differences
depending on the model, the method of operation is the same.

User's Guide

About This Manual

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Summary of Contents for L382 SERIES

Page 1: ...User s Guide NPD5533 00 EN ...

Page 2: ...urred by the purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems arising from the use of an...

Page 3: ...FTWARE IS PROVIDED AS IS AND WITHOUT WARRANTY OF ANY KIND EXPRESS IMPLIED OR OTHERWISE INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE DATA OR PROFITS WHETHER OR NOT...

Page 4: ...nting Photos Using Epson Easy Photo Print 38 Canceling Printing 39 Canceling Printing Printer Button 39 Canceling Printing Windows 39 Canceling Printing Mac OS X 39 Copying Copying Basics 40 Making Multiple Copies 40 Scanning Scanning from the Control Panel 41 Scanning from a Computer 41 Scanning Using Epson Scan 2 41 Refilling Ink Checking the Ink Levels 48 Ink Bottle Codes 48 Ink Bottle Handling...

Page 5: ...Approximately 2 5 cm 77 Blurry Prints Vertical Banding or Misalignment 78 Print Quality is Poor 78 Paper Is Smeared or Scuffed 79 Printed Photos are Sticky 80 Images or Photos are Printed in Unexpected Colors 80 Colors Differ from What You See on the Display 80 Cannot Print Without Margins 80 Edges of the Image are Cropped During Borderless Printing 81 The Position Size or Margins of the Printout ...

Page 6: ...r Specifications 90 Scanner Specifications 91 Interface Specifications 91 Dimensions 92 Electrical Specifications 92 Environmental Specifications 92 System Requirements 93 Regulatory Information 93 Standards and Approvals 93 Restrictions on Copying 93 Transporting the Printer 94 Where to Get Help 96 Technical Support Web Site 96 Contacting Epson Support 97 User s Guide Contents 6 ...

Page 7: ... the various Epson software applications Marks and Symbols Caution Instructions that must be followed carefully to avoid bodily injury cImportant Instructions that must be observed to avoid damage to your equipment Note Provides complementary and reference information Related Information Links to related sections Descriptions Used in this Manual Screenshots of the printer driver and the Epson Scan...

Page 8: ...t Windows 7 operating system Microsoft Windows Vista operating system Microsoft Windows XP operating system Microsoft Windows XP Professional x64 Edition operating system Mac OS X In this manual Mac OS X v10 11 x refers to OS X El Capitan Mac OS X v10 10 x refers to OS X Yosemite Mac OS X v10 9 x refers to OS X Mavericks and Mac OS X v10 8 x refers to OS X Mountain Lion Additionally Mac OS X is us...

Page 9: ...inct change in performance Do not adjust controls that are not covered by the operating instructions Place the printer near a wall outlet where the plug can be easily unplugged Do not place or store the printer outdoors near excessive dirt or dust water heat sources or in locations subject to shocks vibrations high temperature or humidity Take care not to spill liquid on the printer and not to han...

Page 10: ...h devices connected by the cable Place the printer on a flat stable surface that extends beyond the base of the printer in all directions The printer will not operate properly if it is tilted at an angle When storing or transporting the printer avoid tilting it placing it vertically or turning it upside down otherwise ink may leak Allow space above the printer so that you can fully raise the docum...

Page 11: ...d Loads paper C Paper support Supports loaded paper D Feeder guard Prevents foreign substance from entering the printer Usually keep this guard closed E Output tray Holds the ejected paper Before printing raise the stopper to prevent the ejected paper from falling off the tray F Control panel Operates the printer User s Guide Printer Basics 11 ...

Page 12: ...r B Ink tube Supplies ink to the print head C Ink tank unit Contains the ink tanks D Ink reservoir tanks Ink tanks Supplies ink to the ink tubes E Print head Fires ink A Document cover Blocks external light while scanning B Scanner glass Place the originals User s Guide Printer Basics 12 ...

Page 13: ...opying on A4 size plain paper To increase the number of copies by up to 20 copies press this button within one second intervals C Starts color copying on A4 size plain paper To increase the number of copies by up to 20 copies press this button within one second intervals D Stops the current operation Hold this button down for three seconds until the P button flashes to run print head cleaning E Tu...

Page 14: ...s simultaneously to run software on a USB connected computer and scan as a PDF file or Press the y and the or buttons simultaneously to copy in draft mode Turn the printer on while holding down the y button to print the nozzle check pattern Related Information Checking the Error Indicators on the Printer on page 71 User s Guide Printer Basics 14 ...

Page 15: ...mp too thick too thin or paper that has stickers stuck to it Using these types of paper causes paper jams and smears on the printout Fan and align the edges of the envelopes before loading When the stacked envelopes are puffed up with air press them down to flatten them before loading Do not use envelopes that are curled or folded Using these envelopes causes paper jams and smears on the printout ...

Page 16: ... available Note The availability of paper varies by location For the latest information on paper available in your area contact Epson support Commercially Available Paper Media Name Size Loading Capacity Sheets Manual 2 Sided Printing Plain paper Letter 1 A4 B5 1 A5 1 A6 1 Up to the line indicated by the triangle symbol on the edge guide 2 Legal 1 User Defined 1 1 Envelope 1 Envelope 10 Envelope D...

Page 17: ...pers Envelope Envelope These paper types are compatible with Exif Print and PRINT Image Matching when printed by the printer driver For more information see the documentation that came with the Exif Print or PRINT Image Matching compatible digital camera Loading Paper in the Rear Paper Feed 1 Open the feeder guard extend the paper support and then tilt it backwards 2 Slide the edge guide to the le...

Page 18: ...m number of sheets specified for the paper For plain paper do not load above the line indicated by the triangle symbol on the edge guide Envelopes Pre punched paper Note Load a single sheet of paper without binding holes at the top or the bottom Adjust the print position of your file to avoid printing over the holes User s Guide Loading Paper 18 ...

Page 19: ...lide out the output tray Note Return the remaining paper to its package If you leave it in the printer the paper may curl or the print quality may decline Related Information Paper Handling Precautions on page 15 Available Paper and Capacities on page 16 User s Guide Loading Paper 19 ...

Page 20: ...dust or stains on the scanner glass 3 Place the original face down and slide it to the corner mark Note A range of 1 5 mm from the edges of the scanner glass is not scanned 4 Close the cover gently 5 Remove the originals after scanning Note If you leave the originals on the scanner glass for a long time they may stick to the surface of the glass User s Guide Placing Originals on the Scanner Glass ...

Page 21: ...Mode in Epson Scan 2 when you select Thumbnail from the list at the top of the preview window Place the photos 4 5 mm away from the horizontal and vertical edges of the scanner glass and place them at least 20 mm apart from each other The photos should be larger than 15 15 mm User s Guide Placing Originals on the Scanner Glass 21 ...

Page 22: ...t your printer 5 Select Preferences or Properties to access the printer driver window 6 Make the following settings Document Size Select the paper size you loaded in the printer Borderless Select to print with no margins around the image In borderless printing the print data is enlarged slightly more than the paper size so that no margins are printed around the edges of the paper Click Settings to...

Page 23: ...r and Capacities on page 16 Loading Paper in the Rear Paper Feed on page 17 Guide to Windows Printer Driver on page 61 List of Paper Types on page 16 Printing Basics Mac OS X Note Explanations in the section use TextEdit as an example Operations and screens differ depending on the application See the application s help for details 1 Load paper in the printer 2 Open the file you want to print 3 Sel...

Page 24: ...lect Page Setup from the File menu and then make settings When printing on envelopes select landscape orientation 5 Select Print Settings from the pop up menu Note On Mac OS X v10 8 x or later if the Print Settings menu is not displayed the Epson printer driver has not been installed correctly Select System Preferences from the menu Printers Scanners or Print Scan Print Fax remove the printer and ...

Page 25: ...y separating even pages and odd pages When the printer has finished printing the odd pages flip the paper over following the instructions to print the even pages You can also print a booklet that can be created by folding the printout Note This feature is not available for borderless printing If you do not use paper that is suitable for 2 sided printing the print quality may decline and paper jams...

Page 26: ... the computer Follow the on screen instructions Related Information Available Paper and Capacities on page 16 Loading Paper in the Rear Paper Feed on page 17 Printing Basics Windows on page 22 Printing Several Pages on One Sheet You can print two or four pages of data on a single sheet of paper Printing Several Pages on One Sheet Windows Note This feature is not available for borderless printing 1...

Page 27: ...ages on One Sheet Mac OS X 1 Load paper in the printer 2 Open the file you want to print 3 Access the print dialog 4 Select Layout from the pop up menu 5 Set the number of pages in Pages per Sheet the Layout Direction page order and Border 6 Set the other items as necessary 7 Click Print Related Information Loading Paper in the Rear Paper Feed on page 17 Printing Basics Mac OS X on page 23 Printin...

Page 28: ...n and More Options tabs as necessary and then click OK 6 Click Print Related Information Loading Paper in the Rear Paper Feed on page 17 Printing Basics Windows on page 22 Printing to Fit the Paper Size Mac OS X 1 Load paper in the printer 2 Open the file you want to print 3 Access the print dialog 4 Select the size of the paper you set in the application as the Paper Size setting 5 Select Paper H...

Page 29: ... the Job Arranger Lite window opened open the file that you want to combine with the current file and then repeat steps 3 to 6 Note If you close the Job Arranger Lite window the unsaved Print Project is deleted To print later select Save from the File menu To open a Print Project saved in Job Arranger Lite click Job Arranger Lite on the printer driver s Maintenance tab Next select Open from the Fi...

Page 30: ...ile you want to print 3 Access the printer driver window 4 Select 2x1 Poster 2x2 Poster 3x3 Poster or 4x4 Poster from Multi Page on the Main tab 5 Click Settings make the appropriate settings and then click OK Note Print Cutting Guides allows you to print a cutting guide 6 Set the other items on the Main and More Options tabs as necessary and then click OK 7 Click Print Related Information Loading...

Page 31: ... make a poster when 2x2 Poster is selected and Overlapping Alignment Marks is selected in Print Cutting Guides 1 Prepare Sheet 1 and Sheet 2 Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks User s Guide Printing 31 ...

Page 32: ...and align the cross marks then temporarily tape the two sheets together from the back 3 Cut the taped sheets in two along the vertical red line through the alignment markers this time the line to the left of the cross marks User s Guide Printing 32 ...

Page 33: ...rom the back 5 Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together 6 Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks User s Guide Printing 33 ...

Page 34: ...7 Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks and then temporarily tape them together from the back User s Guide Printing 34 ...

Page 35: ...8 Cut the taped sheets in two along the horizontal red line through the alignment markers this time the line above the cross marks 9 Tape the sheets together from the back User s Guide Printing 35 ...

Page 36: ...printing features available on the printer driver Related Information Windows Printer Driver on page 60 Mac OS X Printer Driver on page 63 Adding a Printing Preset to Print Easily If you create your own preset of frequently used print settings on the printer driver you can print easily by selecting the preset from the list User s Guide Printing 36 ...

Page 37: ...ding on the application See the application s help for details Select Page Setup or Print from the File menu Select the printer from Format For select the paper size and then enter a percentage in Scale Close the window and then print following the basic printing instructions Adjusting the Print Color You can adjust the colors used in the print job PhotoEnhance produces sharper images and more viv...

Page 38: ...termark Printing a Header and Footer for Windows Only You can print information such as a user name and printing date as headers or footers Click Watermark Features in the More Options tab and then select Header Footer Click Settings and select necessary items from the drop down list Printing Photos Using Epson Easy Photo Print Epson Easy Photo Print lets you lay out and print photos easily on var...

Page 39: ... the print job from the computer Canceling Printing Printer Button Press the y button to cancel the print job in progress Canceling Printing Windows 1 Access the printer driver window 2 Select the Maintenance tab 3 Click Print Queue 4 Right click on the job you want to cancel and then select Cancel Related Information Windows Printer Driver on page 60 Canceling Printing Mac OS X 1 Click the printe...

Page 40: ...Related Information Loading Paper in the Rear Paper Feed on page 17 Placing Originals on the Scanner Glass on page 20 Making Multiple Copies You can make multiple copies at a time You can specify up to 20 copies Margins with a width of 3 mm appear around the edges of the paper 1 Load the same number of sheets of A4 size paper as the number of copies you want to copy 2 Place the originals 3 Press t...

Page 41: ...size and border of the scanned image will not be exactly the same as the original Related Information Placing Originals on the Scanner Glass on page 20 Epson Event Manager on page 66 Scanning from a Computer Scanning Using Epson Scan 2 You can scan by using the scanner driver Epson Scan 2 See the Epson Scan 2 help for an explanation of each setting item Related Information Epson Scan 2 Scanner Dri...

Page 42: ...isplayed On the Advanced Settings tab you can make detailed image adjustment settings that are suitable for text documents such as the following Unsharp Mask You can enhance and sharpen the outlines of the image Descreening You can remove moiré patterns web like shadows that appear when scanning printed papers such as a magazine Text Enhancement You can make blurred letters in the original clear a...

Page 43: ...the file name by selecting Settings from the list Folder Select the save folder for the scanned image from the list You can select another folder or create a new folder by selecting Select from the list 7 Click Scan Related Information Placing Originals on the Scanner Glass on page 20 Scanning Photos or Pictures Photo Mode Using Photo Mode in Epson Scan 2 you can scan originals with wide variety o...

Page 44: ...om the Mode list 4 Make the following settings on the Main Settings tab Image Type Select the color for saving the scanned image Resolution Select the resolution Note The Document Source setting is fixed as Scanner Glass and the Document Type setting is fixed as Reflective Reflective means originals which are not transparent for example ordinary papers or photos You cannot change these settings Us...

Page 45: ... images are displayed as thumbnails Note To preview the entire scanned area select Normal from the list at the top of the preview widow 6 Confirm the preview and make image adjustment settings on the Advanced Settings tab if necessary User s Guide Scanning 45 ...

Page 46: ...at appear when scanning printed papers such as a magazine Dust Removal You can remove dust on the scanned image Note The items may not be available depending on other settings you made Depending on the original the scanned image may not be adjusted correctly When multiple thumbnails are created you can adjust the image quality for each thumbnail Depending on the adjustment items you can adjust the...

Page 47: ...list You can select another folder or create a new folder by selecting Select from the list 8 Click Scan Related Information Placing Originals on the Scanner Glass on page 20 Placing Multiple Photos for Scanning at the Same Time on page 21 User s Guide Scanning 47 ...

Page 48: ...inter or any third party ink Other products not manufactured by Epson may cause damage that is not covered by Epson s warranties and under certain circumstances may cause erratic printer behavior The following are the codes for genuine Epson ink bottles BK Black C Cyan M Magenta Y Yellow 664 664 664 664 cImportant Use of genuine Epson ink other than the specified ink could cause damage that is not...

Page 49: ... not be possible If any of the ink tanks are not filled up to the lower line refill the ink soon Continued use of the printer when the ink level is below the lower line on the tanks could damage the printer Although the ink bottles may contain recycled materials this does not affect printer function or performance Specifications and appearance of the ink bottle are subject to change without prior ...

Page 50: ...er and then remove the cap of the ink tank cImportant Be careful not to spill any ink Make sure that the color of the ink tank matches the ink color that you want to refill 3 Snap off the top of the cap remove the cap of the ink bottle remove the seal from the bottle and then install the cap User s Guide Refilling Ink 50 ...

Page 51: ...illing the tank use the top of the cap to seal the ink bottle cap 4 Refill the ink tank with the correct colored ink up to the upper line on the ink tank Note If any ink remains in the ink bottle after filling the ink tank up to the upper line install the top of the cap securely and store the ink bottle upright for later use User s Guide Refilling Ink 51 ...

Page 52: ...to the ink tank securely 6 Close the ink tank unit cover 7 Hook the ink tank unit onto the printer Related Information Ink Bottle Codes on page 48 Ink Bottle Handling Precautions on page 48 User s Guide Refilling Ink 52 ...

Page 53: ... the nozzle check again and repeat the head cleaning if necessary We recommend to turn off the printer If print quality has still not improved contact Epson support To prevent the print head from drying out do not unplug the printer while the power is on To keep the print head operating at its best we recommend printing a few pages on a regular basis Checking and Cleaning the Print Head Printer Bu...

Page 54: ...r Paper Feed on page 17 Windows Printer Driver on page 60 Checking and Cleaning the Print Head Mac OS X 1 Load A4 size plain paper in the printer 2 Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer 3 Click Options Supplies Utility Open Printer Utility 4 Click Nozzle Check 5 Follow the on screen instructions Related Information Loading Pap...

Page 55: ...solve the problem after trying all of the methods above contact Epson support Replacing Ink inside the Ink Tubes Windows 1 Access the printer driver window 2 Click Power Ink Flushing on the Maintenance tab 3 Follow the on screen instructions Related Information Windows Printer Driver on page 60 Replacing Ink inside the Ink Tubes Mac OS X 1 Select System Preferences from the menu Printers Scanners ...

Page 56: ...de of the printer The print head nozzles may be clogged with lint 1 Make sure there is no dust or stains on the scanner glass and the document cover 2 Load A4 size plain paper in the printer 3 Start copying without placing an original on the scanner glass The paper is ejected from the printer 4 Repeat this procedure until the paper is not smeared with ink Note If you have a paper feed problem and ...

Page 57: ...l amount of glass cleaner and a soft cloth to remove it Wipe off all remaining liquid Do not press the glass surface too hard Be careful not to scratch or damage the surface of the glass A damaged glass surface can decrease the scan quality Checking the Total Number of Pages Fed Through the Printer You can check the total number of pages fed through the printer Checking the Total Number of Pages F...

Page 58: ...inter 2 Click Options Supplies Utility Open Printer Utility 3 Click Printer and Option Information Saving Power The printer enters sleep mode or turns off automatically if no operations are performed for a set period You can adjust the time before power management is applied Any increase will affect the product s energy efficiency Please consider the environment before making any change Saving Pow...

Page 59: ...nd then select the printer 2 Click Options Supplies Utility Open Printer Utility 3 Click Printer Settings 4 Select the time period before the printer enters sleep mode as the Sleep Timer setting and click Apply To make the printer turn off automatically select the time period as the Power Off Timer setting and click Apply User s Guide Maintaining the Printer 59 ...

Page 60: ...it and then select Control Panel View devices and printers in Hardware and Sound Right click on your printer or press and hold it and then select Printing preferences Windows 8 1 Windows 8 Select Desktop Settings Control Panel View devices and printers in Hardware and Sound Right click on your printer or press and hold it and then select Printing preferences Windows 7 Click the start button and se...

Page 61: ...ter driver window Click the Maintenance tab Guide to Windows Printer Driver Help is available in the printer driver for Windows To view explanations of the setting items right click on each item and then click Help Main Tab You can make basic settings for printing such as paper type or paper size You can also make settings for printing both sides of the paper or printing multiple pages on one shee...

Page 62: ...More Options Tab You can select additional layout and printing options such as changing the size of a printout or making color corrections User s Guide Software Information 62 ...

Page 63: ...lick Extended Settings on the Maintenance tab 3 Make the appropriate settings and then click OK See the online help for explanations of the setting items Related Information Windows Printer Driver on page 60 Mac OS X Printer Driver The printer driver controls the printer according to the commands from an application Making settings on the printer driver provides the best printing results You can a...

Page 64: ...ter Click Options Supplies Utility Open Printer Utility Guide to Mac OS X Printer Driver Print dialog Switch the pop up menu on the center of the screen to show more items Pop up Menu Descriptions Print Settings You can make the basic print settings such as paper type and print quality Layout You can select a layout for printing several pages on one sheet or select to print a border Paper Handling...

Page 65: ...ance feature such as nozzle check and print head cleaning and by starting EPSON Status Monitor you can check printer status and error information Making Operation Settings for the Mac OS X Printer Driver Accessing the Operation Settings Window of the Mac OS X Printer Driver Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options S...

Page 66: ... apps EPSON Epson Scan 2 Windows 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Windows Vista Windows XP Click the start button and then select All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Starting on Mac OS X Note Epson Scan 2 does not support the Mac OS X fast user switching feature Turn off fast user switching Select Go Appl...

Page 67: ...ton and then select All apps Epson Software Epson Easy Photo Print Windows 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Windows Vista Windows XP Click the start button and then select All Programs or Programs Epson Software Epson Easy Photo Print Starting on Mac OS X Select Go Applications Epson Software Epson Easy Photo Print Related In...

Page 68: ...on Software EPSON Software Updater Note You can also start EPSON Software Updater by clicking the printer icon on the task bar on the desktop and then selecting Software Update Starting on Mac OS X Select Go Applications Epson Software EPSON Software Updater Related Information Installing Applications on page 69 Uninstalling Applications Note Log on to your computer as an administrator Enter the a...

Page 69: ... applications from the website Note Log on to your computer as an administrator Enter the administrator password if the computer prompts you When reinstalling an application you need to uninstall it first 1 Quit all running applications 2 When installing the printer driver or Epson Scan 2 disconnect the printer and the computer temporarily Note Do not connect the printer and the computer until you...

Page 70: ...omputer is connected to the internet 2 Start EPSON Software Updater and update the applications or the firmware cImportant Do not turn off the computer or the printer while updating Note If you cannot find the application you want to update in the list you cannot update using the EPSON Software Updater Check for the latest versions of the applications from your local Epson website http www epson c...

Page 71: ...r an authorised Epson service provider to replace the ink pad It is not a user serviceable part When a message saying that you can continue printing is displayed on the computer press the or button to continue printing The lights stop flashing for the time being however they will continue to flash at regular intervals until the ink pad is replaced A printer error has occurred Open the scanner unit...

Page 72: ...us Windows 1 Access the printer driver window 2 Click EPSON Status Monitor 3 on the Maintenance tab Note You can also check the printer status by double clicking the printer icon on the taskbar If the printer icon is not added to the taskbar click Monitoring Preferences on the Maintenance tab and then select Register the shortcut icon to the taskbar If EPSON Status Monitor 3 is disabled click Exte...

Page 73: ...Be careful not to trap your hand or fingers when opening or closing the scanner unit Otherwise you may be injured Never touch the buttons on the control panel while your hand is inside the printer If the printer starts operating it could cause an injury Be careful not to touch the protruding parts to avoid injury 1 Open the scanner unit with the document cover closed User s Guide Solving Problems ...

Page 74: ...ove the jammed paper cImportant Do not touch the white flat cable translucent part and ink tubes inside the printer Doing so may cause a malfunction 3 Close the scanner unit User s Guide Solving Problems 74 ...

Page 75: ...ted Information Removing Jammed Paper on page 72 Loading Paper in the Rear Paper Feed on page 17 Paper Feeds at a Slant Load paper in the correct direction and slide the edge guides against the edges of the paper Related Information Loading Paper in the Rear Paper Feed on page 17 Several Sheets of Paper are Fed at a Time Load one sheet of paper at a time When several sheets of paper are fed at a t...

Page 76: ...r size In Windows click Print Queue on the printer driver s Maintenance tab and then check the following Check if there are any paused print jobs Cancel printing if necessary Make sure the printer is not offline or pending If the printer is offline or pending clear the offline or pending setting from the Printer menu Make sure the printer is selected as the default printer from the Printer menu th...

Page 77: ...on Checking and Cleaning the Print Head on page 53 Banding or Unexpected Colors Appear The print head nozzles may be clogged Perform a nozzle check to check if the print head nozzles are clogged Clean the print head if any of the print head nozzles are clogged Related Information Checking and Cleaning the Print Head on page 53 Colored Banding Appears at Intervals of Approximately 2 5 cm Select the...

Page 78: ...wn printing speed Windows Clear High Speed on the printer driver s More Options tab Mac OS X Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver Select Off as the High Speed Printing setting Print Quality is Poor Check the following if the print quality is poor due to blurry prints banding missing co...

Page 79: ... This product is designed to adjust colors based on the use of genuine Epson ink bottles The use of non genuine ink bottles may cause print quality to decline Use ink bottles with the correct part code for this printer Epson recommends using the ink bottle before the date printed on the package Related Information Refilling the Ink Tanks on page 49 Checking and Cleaning the Print Head on page 53 R...

Page 80: ...ption If changing the setting does not work use any color correction method other than PhotoEnhance in Color Management Related Information Adjusting the Print Color on page 37 Colors Differ from What You See on the Display Display devices such as computer screens have their own display properties If the display is unbalanced the image are not displayed with proper brightness and colors Adjust the...

Page 81: ...copy are cropped off move the original slightly away from the corner When placing the originals on the scanner glass clean the scanner glass and the document cover If there is dust or stains on the glass the copy area may extend to include the dust or stains resulting in the wrong copying position or small images Select the appropriate paper size setting Adjust the margin setting in the applicatio...

Page 82: ...e scanner glass Do not press too hard on the original or the document cover when you are placing the originals on the scanner glass Related Information Cleaning the Paper Path on page 56 Cleaning the Scanner Glass on page 57 Moiré Cross Hatch Patterns Appear in the Copied Image Place the original at a slightly different angle An Image of the Reverse Side of the Original Appears in the Copied Image...

Page 83: ...s from the menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver Select Off as the Quiet Mode setting Printing Slows Down Dramatically During Continuous Printing Printing slows down to prevent the printer mechanism from overheating and being damaged However you can continue printing To return to normal printing speed leave the printer i...

Page 84: ...f the printer is displayed Windows Vista Click the start button select Control Panel Hardware and Sound Scanners and Cameras and then check if the printer is displayed Windows XP Click the start button select Control Panel Printers and Other Hardware Scanner and Cameras and then check if the printer is displayed If you cannot scan using any TWAIN compliant applications uninstall and then reinstall...

Page 85: ... Brightness This feature may not be available depending on the settings on the Main Settings tab Image Type or other settings on the Advanced Settings tab In Document Mode in Epson Scan 2 select the Advanced Settings tab and then Image Option Text Enhancement When scanning from the scanner glass place black paper or a desk pad over the original Related Information Placing Originals on the Scanner ...

Page 86: ...e is missing move the original slightly away from the edge of the scanner glass When placing multiple originals on the scanner glass make sure there is a gap of at least 20 mm 0 79 in between the originals Related Information Placing Originals on the Scanner Glass on page 20 Cannot Preview in Thumbnail When placing multiple originals on the scanner glass make sure there is a gap of at least 20 mm ...

Page 87: ... Document Mode in Epson Scan 2 select the Advanced Settings tab and then Image Option Text Enhancement Related Information Scanning Documents Document Mode on page 41 Cannot Solve Problems in the Scanned Image If you have tried all of the solutions and have not solved the problem initialize the Epson Scan 2 settings using Epson Scan 2 Utility Note Epson Scan 2 Utility is an application that comes ...

Page 88: ...ge volumes we recommend scanning in grayscale Increase the free space on the computer s hard disk Scanning may stop if there is not enough free space Try scanning at a lower resolution Scanning stops if the total data size reaches the limit Related Information Scanning Using Epson Scan 2 on page 41 Other Problems Slight Electric Shock when Touching the Printer If many peripherals are connected to ...

Page 89: ...int Fax and then select the printer Click Options Supplies Options or Driver Select On as the Quiet Mode setting Application Is Blocked by a Firewall for Windows Only Add the application to the Windows Firewall allowed program in security settings on the Control Panel User s Guide Solving Problems 89 ...

Page 90: ... to 90 g m2 20 to 24 lb Printable Area Printable Area for Single Sheets Print quality may decline in the shaded areas due to the printer s mechanism Printing with borders A 3 0 mm 0 12 in B 3 0 mm 0 12 in C 40 0 mm 1 57 in D 32 0 mm 1 26 in Borderless printing A 43 0 mm 1 69 in B 35 0 mm 1 38 in Printable Area for Envelopes Print quality may decline in the shaded areas due to the printer s mechani...

Page 91: ...tion 600 dpi main scan 1200 dpi sub scan Color Depth Color 48 bits per pixel internal 16 bits per pixel per color internal 24 bits per pixel external 8 bits per pixel per color external Grayscale 16 bits per pixel internal 8 bits per pixel external Black and white 16 bits per pixel internal 1 bits per pixel external Light Source LED Interface Specifications For Computer USB User s Guide Appendix 9...

Page 92: ...d Current 0 5 to 0 3 A 0 3 A Power Consumption with USB Con nection Standalone copying Approx 13 W ISO IEC24712 Ready mode Approx 3 8 W Sleep mode Approx 0 8 W Power off Approx 0 3 W Standalone copying Approx 13 W ISO IEC24712 Ready mode Approx 3 8 W Sleep mode Approx 0 8 W Power off Approx 0 3 W Note Check the label on the printer for its voltage Environmental Specifications Operation Use the pri...

Page 93: ...x Mac OS X v10 10 x Mac OS X v10 9 x Mac OS X v10 8 x Mac OS X v10 7 x Mac OS X v10 6 8 Note Mac OS X may not support some applications and features The UNIX File System UFS for Mac OS X is not supported Regulatory Information Standards and Approvals Standards and Approvals for European Model The following model is CE marked and in compliance with all the applicable EU Directives For further detai...

Page 94: ... materials Unless acting on the advice of a knowledgeable attorney be responsible and respectful by obtaining the permission of the copyright holder before copying published material Transporting the Printer When you need to transport the printer to move or for repairs follow the steps below to pack the printer cImportant When storing or transporting the printer avoid tilting it placing it vertica...

Page 95: ...ead does not return to the home position causing the ink to dry and printing may become impossible 3 Disconnect all cables such as the power cord and USB cable 4 Remove all of the paper from the printer 5 Make sure there are no originals on the printer 6 Open the scanner unit with the document cover closed Secure the print head to the case with tape 7 Close the scanner unit User s Guide Appendix 9...

Page 96: ...curing the print head If print quality has declined the next time you print clean and align the print head Related Information Part Names and Functions on page 11 Checking and Cleaning the Print Head on page 53 Aligning the Print Head on page 55 Where to Get Help Technical Support Web Site If you need further help visit the Epson support website shown below Select your country or region and go to ...

Page 97: ...ow contact the dealer where you purchased your product Epson support will be able to help you much more quickly if you give them the following information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or similar button in the product software Brand and model of your computer Your computer operatin...

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