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110

Solving Problems

Check the solutions in these sections if you have any problems using the projector.

Projection Problem Tips
Projector Light Status
Solving Image or Sound Problems
Solving Projector or Remote Control Operation Problems
Solutions to HDMI Link Problems
Where to Get Help (U.S. and Canada)
Where to Get Help (Latin America)

Projection Problem Tips

If the projector is not working properly, try turning it off and unplugging it. Then plug it back in and turn it
on.

If this does not solve the problem, check the following:

• The lights on the projector may indicate what the problem is.

• The solutions in this manual can help you solve many problems.

If none of these solutions help, you can contact Epson for technical support.

Note:

After repairing the projector, Epson may return the projector to you in its initial status. Make sure

you make a note of the account information of each online service before you contact your local dealer or
the nearest Epson repair center.

Parent topic:

Solving Problems

Related references

Projector Light Status
Where to Get Help (U.S. and Canada)
Where to Get Help (Latin America)

Summary of Contents for Home Cinema 2350

Page 1: ...Home Cinema 2350 User s Guide ...

Page 2: ......

Page 3: ...5 Projector Parts Rear 16 Projector Parts Base 17 Projector Parts Remote Control 18 Setting Up the Projector 22 Projector Placement 22 Projector Setup and Installation Options 22 Projection Distance 25 Installing the Safety Wire 26 Installing Batteries in the Remote Control 27 Projector Connections 29 Connecting to an HDMI Video Source 29 Connecting to a Computer for HDMI Video and Audio 31 Connec...

Page 4: ...the Image Using the Focus Slider 55 Selecting an Image Source 55 Projection Modes 56 Changing the Projection Mode Using the Menus 56 Image Aspect Ratio 57 Changing the Image Aspect Ratio 57 Available Image Aspect Ratios 58 Color Mode 59 Changing the Color Mode 59 Available Color Modes 60 Adjusting Picture Quality in Detail 61 Adjusting Gamma 62 Controlling the Volume with the Volume Buttons 64 Cha...

Page 5: ... Maintaining and Transporting the Projector 94 Projector Maintenance 94 Cleaning the Lens 94 Cleaning the Projector Case 95 Air Filter and Vent Maintenance 95 Cleaning the Air Filter and Vents 96 Replacing the Air Filter 97 Projector Lamp Maintenance 99 Replacing the Lamp 99 Resetting the Lamp Timer 104 Replacing the Remote Control Batteries 105 Removing the Streaming Device 106 Transporting the P...

Page 6: ... Solutions to HDMI Link Problems 122 Where to Get Help U S and Canada 122 Where to Get Help Latin America 123 Technical Specifications 126 General Projector Specifications 126 Projector Lamp Specifications 128 Remote Control Specifications 128 Bluetooth Specifications 128 Projector Dimension Specifications 129 Projector Electrical Specifications 129 Projector Environmental Specifications 130 Proje...

Page 7: ...7 Trademarks 147 Copyright Notice 148 A Note Concerning Responsible Use of Copyrighted Materials 149 Copyright Attribution 149 ...

Page 8: ......

Page 9: ...9 Home Cinema 2350 User s Guide Welcome to the Home Cinema 2350 User s Guide For a printable PDF copy of this guide click here ...

Page 10: ...ary depending on usage conditions Color light output measured in accordance with IDMS 15 4 white light output measured in accordance with ISO 21118 Full HD native resolution with 4K Enhancement for exceptional brightness color and detail Images up to 500 inches 12 7 m for projection on any wall or screen Flexible connectivity Built in Android TV streaming device preloaded with popular streaming ap...

Page 11: ...e all the packaging in case you need to ship the projector Always use the original packaging or equivalent when shipping Make sure your projector box included all of these parts 1 Projector 2 Projector remote control two AAA batteries 3 Android TV remote control two AAA batteries 4 Alternate rear cover 5 Power cord Parent topic Projector Features Additional Components Depending on how you plan to ...

Page 12: ...Mac computers 2009 and earlier may not support HDMI audio Parent topic Projector Features Optional Equipment and Replacement Parts U S and Canada You can purchase screens other optional accessories and replacement parts from an Epson authorized reseller To find the nearest reseller call 800 GO EPSON 800 463 7766 in the U S or 800 807 7766 in Canada Or you can purchase online at epsonstore com U S ...

Page 13: ...ion U S and Canada Your projector comes with a basic warranty that lets you project with confidence For details see the warranty that came with your projector Register your product online at this site epson com webreg Registering also lets you receive special updates on new accessories products and services Parent topic Projector Features Warranty and Registration Information Latin America Your pr...

Page 14: ...pport U S epson ca support Canada or latin epson com support Caribbean View FAQs frequently asked questions and e mail your questions to Epson technical support 24 hours a day If you still need help after checking this manual and any other sources listed here you can use the Epson PrivateLine Support service to get help fast U S and Canada only For details see Where to Get Help Parent topic Introd...

Page 15: ...r exhaust vent 3 Speaker 4 Foot release lever 5 Lens 6 Indicators 7 Remote receiver 8 Air intake vent air filter 9 Air filter cover 10 Kensington security slot 11 Focus slider 12 Zoom slider 13 Vertical lens shift dial 14 Horizontal keystone slider ...

Page 16: ...er button 17 Source button Parent topic Projector Part Locations Related references Projector Light Status Projector Parts Rear 1 HDMI2 port 2 USB A port 5VDC 2 0A 3 HDMI1 ARC port 4 Audio Out port 3 5mm stereo 5 Service port ...

Page 17: ...ower inlet Parent topic Projector Part Locations Projector Parts Base 1 Ceiling mount fixing points three M4 9mm screw points 2 Air exhaust vent 3 Rear feet 4 Security cable attachment point 5 Air intake vent ...

Page 18: ...18 6 Front adjustable foot Parent topic Projector Part Locations Projector Parts Remote Control Projector remote control ...

Page 19: ...eaming device 9 keystone button corrects image distortion 10 Google Assistant mic button operates Android TV using voice commands 11 source button 12 Enter button selects options 13 home button displays the Android TV home screen 14 A V mute button turns off picture and sound 15 Indicator 16 Microphone 17 Remote control emitter Note This remote control is used to control the projector and the conn...

Page 20: ...20 Android TV remote control 1 Power button 2 Directional pad ...

Page 21: ... mic button operates Android TV using voice commands 13 Microphone 14 Remote control emitter Note This remote control is used to control the streaming device only if it is connected to a different device or projector You do not need to use this remote control in addition to the projector remote control Parent topic Projector Part Locations Related tasks Using the Projector s Menus Pairing the Proj...

Page 22: ...se considerations in mind as you select a projector location Place the projector on a sturdy level surface or install it using a compatible mount Place the projector parallel to the screen Leave plenty of space around and under the projector for ventilation and do not place it on top of or next to anything that could block the vents Position the projector within reach of a grounded electrical outl...

Page 23: ...23 Front Rear Front Ceiling ...

Page 24: ...ion the image instead of using keystone correction for better image quality If you project from the ceiling or from the rear be sure to select the correct Projection option in the projector s menu system Installation space Be sure to leave the following amount of space around the projector so as to not block the air exhaust or intake vents 1 3 94 inches 10 cm 2 7 87 inches 20 cm 3 11 81 inches 30 ...

Page 25: ...en but can vary depending on the zoom factor aspect ratio and other settings Use the table here to determine approximately how far to place the projector from the screen based on the size of the projected image Conversion figures may have been rounded up or down You can also use the Projection Distance Calculator here U S here Canada or here Caribbean 1 Projection distance 2 Distance from the cent...

Page 26: ... to 573 cm 65 4 to 6 3 inches 166 to 16 cm 150 inches 174 4 to 282 7 inches 443 to 718 cm 81 to 7 9 inches 207 to 20 cm 200 inches 232 7 to 377 2 inches 591 to 958 cm 108 to 10 6 inches 276 to 27 cm 300 inches 349 6 to 566 5 inches 888 to 1439 cm 163 0 to 16 1 inches 414 to 41 cm 400 inches 466 9 to 755 5 inches 1186 to 1919 cm 217 3 to 21 3 inches 552 to 54 cm 500 inches 583 9 to 944 9 inches 148...

Page 27: ...ittle slack as possible Parent topic Projector Placement Related references Optional Equipment and Replacement Parts Installing Batteries in the Remote Control The remote control uses the two AAA batteries that came with the projector Note Make sure you read the safety instructions in this manual before handling the batteries Caution Use only the type of batteries specified in this manual Do not i...

Page 28: ...cing as shown Warning Make sure the batteries are inserted in the correct positions If the batteries are not inserted correctly they could explode or leak causing a fire injury or damage to the product 3 Replace the battery cover and press it down until it clicks into place ...

Page 29: ...an to connect Do not force a connector into a port if it does not fit The device or your projector could be damaged or could malfunction Caution Make sure you connect the projector and video sources first and then connect the power cord to the projector s power inlet and plug it into an electrical outlet Connecting to an HDMI Video Source Connecting to a Computer for HDMI Video and Audio Connectin...

Page 30: ...to a mono analog signal for the internal speaker or a stereo analog signal if you are connecting to external speakers Note If you connected a game console it may take a few seconds for your image to appear when you switch to the game console s input source To reduce the potential lag in response time to game commands set your game console s output format to a progressive signal of 480p 720p or hig...

Page 31: ...put port on the projector Contact Apple for compatible adapter options To connect a smartphone or tablet you may need to obtain an adapter that allows you to connect to the projector This allows you to mirror your smartphone or tablet screens watch movies and more Contact your device manufacturer for compatible adapter options 1 Connect the HDMI cable to your computer s HDMI output port 2 Connect ...

Page 32: ...ing to AV System in the projector s Settings menu When an audio video system is not connected to the projector audio is output from the external speakers even if Audio Out Device is set to AV System Note The projector s built in speaker system is disabled when you connect external speakers 1 Make sure your computer or video source is connected to the projector with both audio and video cables as n...

Page 33: ...nnect the HDMI cable to the ARC compatible HDMI port on your external speakers or A V receiver 2 Connect the other end to the HDMI1 ARC port on the projector Parent topic Projector Connections Related references Projector Feature Settings Settings Menu Connecting to a Streaming Media Player The projector contains a built in streaming device but you can connect a different streaming media player if...

Page 34: ...34 1 Remove the rear cover 2 Connect the streaming media player to the projector s HDMI2 port ...

Page 35: ...nnect the other end of the cable to the USB port on the streaming media player Note To keep supplying power to the optional streaming media player when the projector is not projecting images select Always On as the USB Power setting in the projector s Extended menu 4 Attach the alternate rear cover ...

Page 36: ...er button on the projector or remote control 2 When the pairing screen is displayed press and hold the Enter and Home remote control buttons at the same time The light on the remote control flashes until pairing is complete 3 Use the remote control arrow and Enter buttons to select the language you want to use from the language selection screen 4 Do one of the following Select Continue to use an A...

Page 37: ...in screen do one of the following Select Sign In to sign in to your Google account Follow the on screen instructions Select Skip to use the projector without signing in to a Google account 7 Follow the on screen instructions to proceed with initial setup selecting settings as desired The Home screen is displayed when initial setup is completed Parent topic Setting Up the Projector ...

Page 38: ...nus Adjusting the Image Height Adjusting the Image Position Using Lens Shift Image Shape Resizing the Image with the Zoom Slider Focusing the Image Using the Focus Slider Selecting an Image Source Projection Modes Image Aspect Ratio Color Mode Adjusting Picture Quality in Detail Adjusting Gamma Controlling the Volume with the Volume Buttons Changing the Sound Mode Turning On the Projector Turn on ...

Page 39: ...r cord to the projector s power inlet 3 Plug the power cord into an electrical outlet Note With Direct Power On turned on the projector turns on as soon as you plug it in 4 Press the power button on the projector or the remote control to turn on the projector ...

Page 40: ...ptop Press the source button on the projector or remote control to detect the video source Parent topic Using Basic Projector Features Turning Off the Projector Before turning off the projector shut down any computer connected to it so you can see the computer display during shutdown Note Turn off this product when not in use to prolong the life of the projector Lamp life will vary depending upon ...

Page 41: ...s over a network if necessary 3 To transport or store the projector make sure the status light is off then unplug the power cord 4 Replace the projector s lens cover Parent topic Using Basic Projector Features Related references Projector Setup Settings Extended Menu Projector Light Status Remote Control Operation The remote control lets you control the projector from almost anywhere in the room Y...

Page 42: ...ic Using Basic Projector Features Pairing the Projector Remote Control To use Android TV and video on demand features you must pair the projector remote control with the projector Note When you first turn on the projector instructions for pairing the projector remote control are displayed on the screen 1 Turn on the projector 2 Press and hold the home and Enter buttons on the projector remote cont...

Page 43: ...h the streaming device Note If the streaming device has already been paired you do not need to pair it again 1 Turn on the device or projector that the streaming device is connected to 2 Select the correct input source if necessary 3 Press the home button on the projector remote control 4 Select on the Android TV home screen 5 Select Remote accessories 6 Select Add accessory Note After completing ...

Page 44: ...e screen The command light stops flashing when the remote control for Android TV is paired Parent topic Using Basic Projector Features Related references Projector Parts Remote Control Related tasks Removing the Streaming Device Selecting the Language for the Projector Menus If you want to view the projector s menus and messages in another language you can change the Language setting ...

Page 45: ...the language you want to use and press Enter 6 Press the menu button or the return button to exit the menus Parent topic Using Basic Projector Features Adjusting the Image Height If you are projecting from a table or other flat surface and the image is too high or low you can adjust the image height using the projector s adjustable feet 1 Turn on the projector and display an image ...

Page 46: ...otate the rear feet to adjust their height If the projected image is unevenly rectangular you need to adjust the image shape Parent topic Using Basic Projector Features Related concepts Image Shape Adjusting the Image Position Using Lens Shift If you cannot install the projector directly in front of the screen you can adjust the position of the projected image using the vertical lens shift feature...

Page 47: ...ht position the image lower than where you want it to be and then move it up using the vertical lens shift dial This helps prevent the image from moving down after adjustment Keep the vertical lens shift dial in its center position for the clearest picture 1 Turn on the projector and display an image ...

Page 48: ...48 2 Turn the vertical lens shift dial on the projector to adjust the position of the projected image as necessary 1 Center of lens 2 Projected image when the lens is set to the home position ...

Page 49: ...our image is slightly smaller Correcting Image Shape with the Horizontal Keystone Slider Correcting Image Shape with H V Keystone Correcting Image Shape with Quick Corner Parent topic Using Basic Projector Features Related references Projector Feature Settings Settings Menu Correcting Image Shape with the Horizontal Keystone Slider You can use the projector s horizontal keystone slider to correct ...

Page 50: ...control to correct the shape of an image that is unevenly rectangular on the sides Note To provide the best possible image quality adjust the projector s position to correct the image shape If this isn t possible use the keystone correction settings to correct the image shape Note You can also adjust the keystone settings from the Settings Keystone H V Keystone menu Note You cannot combine Keyston...

Page 51: ...ion and to adjust the image shape as necessary V Keystone H Keystone 4 Press the return button when you are finished After correction your image is slightly smaller Parent topic Image Shape Related references Projector Feature Settings Settings Menu Correcting Image Shape with Quick Corner You can use the projector s Quick Corner setting to correct the shape and size of an image that is unevenly r...

Page 52: ...ossible use the Quick Corner setting to correct the image shape 1 Turn on the projector and display an image 2 Press the menu button on the projector remote control 3 Select the Settings menu and press Enter 4 Select the Keystone setting and press Enter 5 Select the Quick Corner setting and press Enter Then press Enter again ...

Page 53: ...ns to adjust the image shape as necessary Press Enter to return to the area selection screen Note If one of the directional arrows on the screen turns gray you cannot adjust the shape any further in that direction 8 When you are finished press the return button After correction your image is slightly smaller Note The Keystone setting controls the action of the keystone button on the projector remo...

Page 54: ...th the Zoom Slider You can resize the image using the projector s zoom ring 1 Turn on the projector and display an image 2 To enlarge or reduce the image size adjust the zoom slider Parent topic Using Basic Projector Features ...

Page 55: ...t to switch from one image source to the other 1 Make sure the connected image source you want to use is turned on 2 For video image sources insert a DVD or other video media and press its play button if necessary 3 Press the source button on the projector or remote control Press the up or down buttons to select the image source Note If no image signal is detected check the cable connections betwe...

Page 56: ...m behind a translucent screen Rear Ceiling flips the image over top to bottom and horizontally to project from the ceiling and behind a translucent screen Changing the Projection Mode Using the Menus Parent topic Using Basic Projector Features Changing the Projection Mode Using the Menus You can change the projection mode to flip the image over top to bottom and or left to right using the projecto...

Page 57: ...fit your screen by pressing a button on the remote control If you always want to use a particular aspect ratio for a certain video input source you can select it using the projector s menus Changing the Image Aspect Ratio Available Image Aspect Ratios Parent topic Using Basic Projector Features Changing the Image Aspect Ratio You can change the aspect ratio of the displayed image to resize it Note...

Page 58: ...ect the following image aspect ratios depending on the input signal from your image source Note When the projector is projecting in Full HD resolution via an HDMI connection the aspect ratio is automatically set to Normal Note Using the aspect ration function to reduce enlarge or split the projected image for commercial purposes or for public viewing may infringe upon the rights of copyright holde...

Page 59: ...htness contrast and color for a variety of viewing environments and image types You can select a mode designed to match your image and environment or experiment with the available modes If you always want to use a particular color mode for a certain video input source you can select it using the projector menus Changing the Color Mode Available Color Modes Parent topic Using Basic Projector Featur...

Page 60: ...ished press menu or return Parent topic Color Mode Available Color Modes You can set the projector to use these Color Modes depending on the input source you are using Color Mode Description Dynamic Best for prioritizing brightness Vivid Best for enjoying content in a bright environment Cinema Best for movies projected in a dark room with natural tone images Natural Best for adjusting the image co...

Page 61: ...e blue while lower numbers tint the image red To adjust individual RGB offset and gain select Custom Frame Interpolation Smooths fast moving video by comparing consecutive image frames and inserting an intermediate image frame between them Scene Adaptive Gamma Adjusts the coloring according to the scene to present a more vivid image Larger numbers increase contrast Gamma Adjusts the colors by sele...

Page 62: ... 1080p 24Hz and the input signal is not 4K 7 Press the return button to exit the menus Parent topic Using Basic Projector Features Related references Image Quality Settings Image Menu Adjusting Gamma You can adjust the gamma to improve differences in halftone brightness that vary depending on the connected device Note Project a still image to adjust the gamma you cannot adjust it properly when pro...

Page 63: ...e dark areas of images become brighter but the color saturation for lighter areas may become weaker 6 If you want to make finer adjustments select Custom and press Enter You see a screen like this 7 Press the left or right arrow button to select the tone you want to change then press the up or down arrow button to adjust the tone and press Enter 8 Press menu or return on the projector remote contr...

Page 64: ...ning the projector on Note To adjust the volume of a connected audio video system set the HDMI Link setting to On and the Audio Out Device setting to AV System in the projector s Settings menu 1 Turn on the projector and start a presentation that includes audio 2 To raise or lower the volume press the volume up or volume down button on the projector remote control Note If you lowered the streaming...

Page 65: ...turn to the previous screen Available Sound Modes Parent topic Using Basic Projector Features Related references Projector Feature Settings Settings Menu Available Sound Modes You can set the projector to use these sound modes depending on the input source you are using Sound Mode Description Standard Outputs audio using normal sound quality Vocal Best for hearing voices and spoken dialogue Music ...

Page 66: ...und Mode Description Movie Best for audio from videos or movies Higher and lower pitched sounds are emphasized Parent topic Changing the Sound Mode Related references Projector Feature Settings Settings Menu ...

Page 67: ...ing Connected Devices Using the HDMI Link Features You can use the remote control to control certain features of devices connected to the projector s HDMI ports Note The connected device and HDMI cable must meet the HDMI CEC standard The device must also be configured Some connected devices or functions of those devices may not operate properly even though they meet the HDMI CEC standard See the d...

Page 68: ...y Audio Out Device selects which device outputs audio Select Projector to output audio from the projector s built in speakers or from an external speaker connected to the Audio Out port Select AV System to output audio from an AV amplifier that supports the HDMI CEC standards Power On Link select what happens when you turn on the projector or linked device Select PJ Device or Bidirectional to turn...

Page 69: ... 9 When you are finished press return Parent topic Adjusting Projector Features Related references Projector Setup Settings Extended Menu Shutting Off the Picture and Sound Temporarily You can temporarily turn off the projector s picture and sound Any sound or video action continues to run however so you cannot resume projection at the point that you stopped it 1 Press the A V mute button on the p...

Page 70: ... in place Locking the Projector s Power Button Installing a Security Cable Parent topic Adjusting Projector Features Locking the Projector s Power Button You can lock the power button on the projector s control panel to prevent a child or anyone from using the projector Note You can still operate the projector using the projector remote control 1 Press the menu button on the projector remote contr...

Page 71: ...o deter theft Use the security slot on the projector to attach a Kensington lock See your local computer or electronics dealer for purchase information Use the security cable attachment point on the projector to attach a wire cable and secure it to a room fixture or heavy furniture Parent topic Projector Security Features Related references Projector Parts Base Adjusting the Color Convergence Pane...

Page 72: ...m Panel Alignment 1 Turn on the projector 2 Press the menu button 3 Select the Extended menu and press Enter 4 Select the Display setting and press Enter 5 Select the Panel Alignment setting and press Enter 6 Select the Panel Alignment setting and press Enter 7 Select On and press Enter 8 Select the Select Color setting and choose one of the following R to adjust the red color convergence B to adj...

Page 73: ...ommended as usually only certain areas of the panel need to be adjusted Continue with step 13 Select Adjust the four corners to adjust the corners of the panel one at a time Skip to step 16 13 Press Enter You see a screen like this 14 Use the arrow buttons on the remote control to adjust the color alignment of the color you selected for the Select Color setting 15 When you are finished adjusting t...

Page 74: ... Use the arrow buttons on the remote control to adjust the color alignment in the corner of the screen highlighted by the orange box 18 Press the Enter button to move to the next corner of the screen 19 When you are finished adjusting each corner of the screen press Enter You see this screen 20 Do one of the following If your projector s panel alignment is now correct select Exit and press Enter t...

Page 75: ...ain Repeat this step as necessary for the other intersections Parent topic Adjusting Projector Features Related references Projector Setup Settings Extended Menu Saving Settings to Memory and Using Saved Settings You can save customized settings from the Image menu for each of your video inputs and then select the saved settings whenever you want to use them 1 Turn on the projector and display an ...

Page 76: ...aving over a previously saved memory overwrites the settings with your current settings Erase Memory Erases the selected memory settings Note To delete all saved memories select Reset Memory in the Reset menu Rename Memory Renames a saved memory 6 Press the menu button or the return button to exit the menus Note Each memory name shows the saved color mode next to it Parent topic Adjusting Projecto...

Page 77: ... Signal Settings Signal Menu Projector Feature Settings Settings Menu Projector Setup Settings Extended Menu Projector Information Display Info Menu Projector Reset Options Reset Menu Using the Projector s Menus You can use the projector s menus to adjust the settings that control how your projector works The projector displays the menus on the screen 1 Press the menu button on the projector remot...

Page 78: ...ss the return button 8 Press the menu button to exit the menu or the return button to return to the previous screen Parent topic Adjusting the Menu Settings Using the Displayed Keyboard You can use the displayed keyboard to enter numbers and characters 1 Use the arrow buttons on the remote control to highlight the number or character you want to enter and press Enter Note Each time you select the ...

Page 79: ...efghijklmnopqrstuvwxyz Symbols _ Parent topic Using the Displayed Keyboard Image Quality Settings Image Menu Settings on the Image menu let you adjust the quality of your image for the input source you are currently using The available settings depend on the currently selected input source Setting Options Description Light Output High Standard Low Adjusts lamp brightness ...

Page 80: ...ce between light and dark areas in the image Color Saturation Adjusts the color intensity of the image Tint Adjusts the balance of green to magenta tones in the image Sharpness Adjusts the sharpness or softness of image details White Balance Color Temp sets the color temperature according to the selected color mode lower values tint the image red and higher values tint the image blue Custom adjust...

Page 81: ...tlines Scene Adaptive Gamma Adjusts the color depending on the displayed scene larger numbers enhance contrast Gamma Adjusts the colors by selecting one of the gamma correction values or referring to a gamma graph RBGCMY Adjusts the hue saturation and brightness for each color Auto Iris Adjusts the projected luminance based on the image brightness Reset Image Resets all adjustment values on the Im...

Page 82: ...available settings depend on the currently selected input source To change settings for an input source make sure the source is connected and select that source Setting Options Description Aspect See the list of available aspect ratios Sets the aspect ratio width to height ratio for the selected input source Overscan Auto Off 4 8 Changes the projected image ratio to make the edges visible by a sel...

Page 83: ... Changes the range of dark and bright areas in the image set to Auto for most cases Signal Status Displays the detected input signal HDR10 Setting Adjusts the PQ curve of the dynamic range available when Dynamic Range or Signal Status is set to HDR10 HLG Setting Adjusts the HLG curve of the dynamic range available when Dynamic Range or Signal Status is set to HLG ...

Page 84: ...f the image are too bright Full for images from a computer can also be selected if the image is too dark EDID Selects EDID settings Normal supports 3840 2160 30Hz signals 21 9 supports 2560 1080 60Hz signals Image Processing Improves the response speed for images projected at high speed Fast increases image processing speed Fine increase image quality Reset Signal Resets all adjustment values on t...

Page 85: ...Quick Corner Adjusts image shape to rectangular horizontally and vertically H V Keystone lets you manually correct horizontal and vertical sides turn on or off Auto V Keystone and the H Keystone Adjuster setting Auto V Keystone only functions when the Projection setting is set to Front Quick Corner select to correct image shape and alignment using an on screen display ...

Page 86: ...ontrol HDMI connected devices that support the CEC standard Device Connections lists the devices connected to the HDMI 1 and HDMI 2 ports HDMI Link enables or disables the HDMI Link function Audio Out Device selects whether to output audio from the internal speakers or a connected audio video system Power On Link controls the projector or a linked device Device PJ or Bidirectional turns on the pro...

Page 87: ...memory Erase Memory lets you delete a saved memory Rename Memory lets you rename a saved memory Reset Settings Resets all adjustment values on the Settings menu to their default settings except for the following Audio Out Device Power On Link Power Off Link Memory Note Turning off your input devices will not power down the projector even if you select On as the Power Off Link setting Parent topic ...

Page 88: ...88 Projector Setup Settings Extended Menu Settings on the Extended menu let you customize various projector setup features that control its operation ...

Page 89: ... starts up Panel Alignment Corrects color misalignment in the projected image Panel Alignment set to On to correct color misalignment in the projected image Select Color select the color to correct Pattern Color select the pattern used for correction Start Adjustments start panel alignment Memory saves loads renames or erases panel alignment settings Reset resets all panel alignment settings to th...

Page 90: ...e at altitudes above 4921 feet 1500 m USB Power Always On continues supplying power to the streaming media player connected to the projector even when it is not projecting images On While Projecting supplies power to the streaming media player only when the projector is projecting images Language Various languages available Selects the language for projector menu and message displays not changed b...

Page 91: ...ed below Information item Description Lamp Hours Displays the number of hours H the lamp has been used if the information is displayed in yellow obtain a genuine Epson replacement lamp soon Source Displays the name of the port to which the current input source is connected Input Signal Displays the input signal setting of the current input source Resolution Displays the resolution of the current i...

Page 92: ...al Number Displays the projector s serial number Parent topic Adjusting the Menu Settings Projector Reset Options Reset Menu You can reset most of the projector settings to their default values using the option on the Reset menu You can reset the projector s lamp usage timer to zero when you replace the lamp using the Reset Lamp Hours option and you can also reset all memory entries using the Rese...

Page 93: ...93 Panel Alignment Parent topic Adjusting the Menu Settings ...

Page 94: ...ing Before cleaning any part of the projector turn it off and unplug the power cord Never open any cover on the projector except as specifically explained in this manual Dangerous electrical voltages in the projector can injure you severely Warning Do not try to service this product yourself except as specifically explained in this manual Refer all other servicing to qualified servicers Cleaning t...

Page 95: ...loth To remove stubborn dirt use a soft cloth moistened with water and mild soap Do not spray liquid directly on the projector Caution Do not use wax alcohol benzine paint thinner or other chemicals to clean the projector case These can damage the case Do not use canned air or the gases may leave a flammable residue Parent topic Projector Maintenance Air Filter and Vent Maintenance Regular filter ...

Page 96: ...er or you may damage it Do not rinse the air filter in water or use any detergent or solvent to clean it Caution Do not use canned air The gases may leave a flammable residue or push dust and debris into the projector s optics or other sensitive areas Caution If the streaming media player is not installed disconnect the HDMI and power supply USB cables from the projector during cleaning Otherwise ...

Page 97: ...er in the following situations The air filter is torn or damaged Dust on the filter is difficult to remove You can replace the air filter while the projector is mounted to the ceiling or placed on a table 1 Turn off the projector and unplug the power cord 2 Remove the rear cover and air filter cover ...

Page 98: ...Air filters contain ABS resin and polyurethane foam Dispose of used air filters according to local regulations 4 Place the new air filter in the projector as shown and push gently until it clicks into place 5 Replace the rear cover and air filter cover ...

Page 99: ...ases When the lamp replacement message appears replace the lamp with a new one as soon as possible even if it is still working You should always have a spare lamp unit ready in case it is needed Caution Do not repeatedly turn the projector power on and off This may shorten the lamp s operating life Note We recommend the use of genuine Epson replacement lamps The use of non genuine lamps may affect...

Page 100: ...own for at least one hour 3 Use the screwdriver included with the replacement lamp to loosen the screw securing the lamp cover Warning If the lamp is broken glass fragments may be loose inside the lamp chamber Be careful removing any broken glass to avoid injury If the projector is installed on the ceiling stand to the side of the lamp cover and not underneath it pieces of glass could fall into yo...

Page 101: ...101 4 Slide the lamp cover out and lift it off 5 Loosen the screws securing the lamp to the projector The screws do not come all the way out ...

Page 102: ...e consult your state and local regulations regarding disposal or recycling Do not put in the trash Note If the lamp is cracked contact Epson for help 7 Gently insert the new lamp into the projector If it does not fit easily make sure it is facing the right way Caution Do not touch any glass on the lamp assembly to avoid premature lamp failure ...

Page 103: ...p firmly and tighten the screws to secure it Caution Do not over tighten the screws 9 Replace the lamp cover and tighten the screw to secure it Note Be sure the lamp cover is securely installed or the lamp will not come on ...

Page 104: ...lamp timer after replacing the projector s lamp to clear the lamp replacement message and to keep track of lamp usage correctly Note Do not reset the lamp timer if you have not replaced the lamp to avoid inaccurate lamp usage information 1 Turn on the projector 2 Press the menu button 3 Select the Reset menu and press Enter 4 Select Reset Lamp Hours and press Enter You see a prompt asking if you w...

Page 105: ...e batteries Replace the batteries as soon as they run out Caution Use only the type of batteries specified in this manual Do not install batteries of different types or mix new and old batteries 1 Remove the battery cover as shown 2 Remove the old batteries Warning If the battery fluid has leaked wipe it away with a soft cloth and avoid getting the fluid on your hands If it gets on your hands wash...

Page 106: ...it clicks into place Warning Dispose of used batteries according to local regulations Do not expose batteries to heat or flame Keep batteries out of the reach of children they are choking hazards and are very dangerous if swallowed Parent topic Projector Maintenance Removing the Streaming Device You need to remove the projector s built in streaming device if it needs to be sent back to Epson for r...

Page 107: ... need to re enter your account information for each streaming app Note If you connect the streaming device to a different video device or projector use the remote control for Android TV 1 Turn off the projector and unplug the power cord 2 Remove the rear cover and air filter cover ...

Page 108: ...3 Remove the streaming device 4 Disconnect the streaming device from the USB power cable and HDMI cable 5 Replace the rear cover and air filter cover Parent topic Maintaining and Transporting the Projector ...

Page 109: ...equipment connected to the projector When transporting the projector a long distance or as checked luggage pack it in a firm box with cushioning around it and mark the box Fragile When shipping the projector for repairs place it in its original packing materials if possible or use equivalent materials with cushioning around the projector Mark the box Fragile Note Epson shall not be liable for any ...

Page 110: ...ck in and turn it on If this does not solve the problem check the following The lights on the projector may indicate what the problem is The solutions in this manual can help you solve many problems If none of these solutions help you can contact Epson for technical support Note After repairing the projector Epson may return the projector to you in its initial status Make sure you make a note of t...

Page 111: ...light 3 Temp temperature light Status light Lamp light Temp light Status and solution Blue Off Off Normal operation Flashing blue Off Off Warming up or cooling down Off Off Off Standby or sleep mode Varies Off Flashing orange Projector is too hot Make sure that the vents and air filter are not clogged with dust or obstructed by nearby objects Clean or replace the air filter Make sure the environme...

Page 112: ... for help Off Orange Off Lamp or lamp cover has a problem Check to see if the lamp is burned out broken or installed incorrectly reseat or replace the lamp as necessary Clean the air filter If operating the projector at high altitude turn on High Altitude Mode Check that the lamp cover is installed correctly If the problem persists unplug the projector and contact Epson for help Varies Flashing or...

Page 113: ...ness or Colors are Incorrect Solutions When the Image is Upside Down Solutions to Sound Problems Parent topic Solving Problems Solutions When No Image Appears If no image appears try the following solutions Make sure the lens cover is off Press the A V mute button on the projector remote control to see if the image was temporarily turned off Check the status lights to confirm the projector is oper...

Page 114: ... limits If necessary select a different display resolution for your computer See your computer manual for details If the other solutions do not solve the problem reset all of the projector settings using the options on the Reset menu Parent topic Solving Image or Sound Problems Related references Projector Light Status Image Quality Settings Image Menu Input Signal Settings Signal Menu Projector S...

Page 115: ...or and the projector try pressing the same keys again Note On Windows 7 or later hold down the Windows key and press P at the same time then click Duplicate 2 If the same image is not displayed by the laptop and projector check the Windows Display utility to make sure the external monitor port is enabled and extended desktop mode is disabled See your computer or Windows manual for instructions 3 I...

Page 116: ... Partial Image Appears If only a partial computer image appears try the following solutions Select a different image aspect ratio in the Signal menu Adjust the image size using the Zoom slider Check your computer display settings to disable dual display and set the resolution within the projector s limits See your computer manual for details Check the resolution assigned to your presentation files...

Page 117: ...nterference Securely connected at both ends Not connected to an extension cable No longer than 24 feet 7 3 m for HDMI cables Try decreasing the Sharpness setting in the Image menu Try adjusting the Noise Reduction or MPEG Noise Reduction setting in the Image menu Select a computer video resolution and refresh rate that are compatible with the projector If you connected an extension power cable try...

Page 118: ...Lens Focusing the Image Using the Focus Slider Solutions When the Image Brightness or Colors are Incorrect If the projected image is too dark or light or the colors are incorrect try the following solutions Try selecting a color mode that best fits the image and environment Check your video source settings Adjust the available settings on the Image menu for the current input source such as Brightn...

Page 119: ...ng solutions Adjust the projector s volume settings Press the A V mute button on the projector remote control to resume video and audio if they were temporarily stopped Make sure the Audio Out Device settings are correct Check your computer or video source to make sure the volume is turned up and the audio output is set for the correct source Check the audio out cable connection between the projec...

Page 120: ...ojector s power button may be locked for security Unlock it or use the projector remote control to turn on the projector If the power button on the remote control does not turn on the projector check its batteries Make sure you are using the projector remote control and not the remote control for Android TV Make sure Sleep Mode is not in effect Perform any operation to wake the projector To turn o...

Page 121: ... it to enter sleep mode Release the button to wake the remote control up Make sure the projector remote control is paired to the streaming device to operate Android TV features if applicable Make sure you are using the projector remote control and not the remote control for Android TV Strong fluorescent lighting direct sunlight or infrared device signals may be interfering with the projector s rem...

Page 122: ... more information If you connected a new device or changed any connections make sure the CEC function is set for the connected device You may need to restart the device Parent topic Solving Problems Related references Projector Feature Settings Settings Menu Where to Get Help U S and Canada If you need to contact Epson for technical support services use the following support options Internet Suppo...

Page 123: ...tore ca Canadian sales You can purchase a replacement remote control from an Epson parts distributor here U S sales or here Canadian sales Parent topic Solving Problems Where to Get Help Latin America If you need to contact Epson for technical support services use the following support options Internet Support Visit Epson s support website at latin epson com support and select your product for sol...

Page 124: ...000 915235 Costa Rica 800 377 6627 Dominican Republic 1 888 760 0068 Ecuador 1 800 000 044 El Salvador 800 6570 Guatemala 1 800 835 0358 Mexico Mexico City 52 55 1323 2052 Other cities 01 800 087 1080 Nicaragua 00 1 800 226 0368 Panama 00 800 052 1376 Paraguay 009 800 521 0019 Peru Lima 51 1 418 0210 Other cities 0800 10126 Uruguay 00040 5210067 Venezuela 58 212 240 1111 Contact your local phone c...

Page 125: ...fice in the nearest country Purchase Supplies and Accessories You can purchase optional accessories and replacement parts from an Epson authorized reseller To find the nearest reseller go to latin epson com Or you can contact your nearest sales office as described in Where to Get Help Parent topic Solving Problems ...

Page 126: ...ctor Dimension Specifications Projector Electrical Specifications Projector Environmental Specifications Projector Safety and Approvals Specifications Supported Video Display Formats General Projector Specifications Type of display Poly silicon TFT active matrix Resolution 1920 1080 pixels 3840 2160 pixels with 4K Enhancement Lens F 1 49 to 1 77 Focal length 18 2 to 29 2 mm Color reproduction Up t...

Page 127: ...MS 15 4 white light output measured in accordance with ISO 21118 Contrast ratio 35000 1 with Auto Iris on Dynamic Color Mode Normal Power Consumption mode and Wide zoom mode Image size in native aspect ratio 40 inches 1 01 m to 500 inches 12 7 m Projection distance in native aspect ratio 45 inches 115 cm to 945 inches 2400 cm Projection methods Front Ceiling Rear Rear Ceiling Optical aspect ratio ...

Page 128: ...4500 hours Standard Power Consumption mode Up to about 4500 hours Low Power Consumption mode Up to about 7500 hours Note Turn off this product when not in use to prolong the life of the projector Lamp life will vary depending upon mode selected environmental conditions and usage Brightness decreases over time Parent topic Technical Specifications Remote Control Specifications Reception range 19 7 ...

Page 129: ...cifications Height excluding feet 4 8 inches 123 mm Width 13 1 inches 333 mm Depth 10 9 inches 276 4 mm Weight 9 0 lb 4 1 kg Parent topic Technical Specifications Projector Electrical Specifications Rated frequency 50 60 Hz Power supply 100 to 240 V AC 10 3 2 to 1 5 A Power consumption 100 to 120 V Operating High Power Consumption mode 316 W Standard Power Consumption mode 280 W Low Power Consumpt...

Page 130: ... ft 2286 m to 10000 ft 3048 m 41 to 86 F 5 to 30 C Storage 14 to 140 F 10 to 60 C Humidity relative non condensing Operating 20 to 80 Storage 10 to 90 Operating altitude Up to 4921 feet 1500 m 4921 feet 1500 m to 10000 feet 3048 m with High Altitude Mode enabled Parent topic Technical Specifications Projector Safety and Approvals Specifications United States FCC Part 15B Class B UL62368 1 2nd edit...

Page 131: ... table here lists the compatible refresh rate and resolution for each compatible video display format Display format Refresh rate in Hz Resolution in pixels HDMI Input Signals VGA 59 94 640 480 SDTV 480p 59 94 720 480 SDTV 576p 50 720 576 HDTV 720p 50 59 94 60 1280 720 HDTV 1080i 50 59 94 60 1920 1080 HDTV 1080p 23 98 24 29 97 30 50 59 94 60 1920 1080 4K Enhancement 23 98 24 25 29 97 30 50 59 94 6...

Page 132: ...ge your eyes and is especially dangerous for children Before cleaning any part of the projector turn it off and unplug the power cord Never open any cover on the projector except as specifically explained in this manual Dangerous electrical voltages in the projector can injure you severely Except as specifically explained in this User s Guide do not attempt to service this product yourself Refer a...

Page 133: ... knowledge If installation work is not carried out correctly the projector could fall down This may result in injury or accidents Contact your dealer to carry out the installation work Failure to install the ceiling mount and projector correctly may cause the projector to fall After installing the specific Epson mount that supports your projector make sure you secure the mount to all of the projec...

Page 134: ...dry cloth or for stubborn dirt or stains a moist cloth that has been wrung dry for cleaning Do not use liquid or aerosol cleaners any sprays containing flammable gas or solvents such as alcohol paint thinner or benzine Water infiltration or deterioration and breakage of the projector housing could result in electric shock Do not block the slots and openings in the projector case They provide venti...

Page 135: ...e odors or strange noises come from the projector if the power cord or plug is damaged or frayed if liquid or foreign objects get inside the projector or if it has been exposed to rain or water if it has been dropped or the housing has been damaged Continuing to use the projector under these conditions may result in fire electric shock or even damage to your eyesight Do not try to repair this proj...

Page 136: ...ting in the projector s menu to ensure the projector s internal temperature is regulated properly Do not use the projector outside of the required temperature range below 20 to 80 humidity no condensation 41 to 95 F 5 to 35 C at an altitude of 7500 feet 2286 m or less or 41 to 86 F 5 to 30 C at an altitude of 7500 to 10000 feet 2286 m to 3048 m Doing so may cause an unstable display and could lead...

Page 137: ...e lens when not using the projector to prevent the lens from becoming dirty or damaged Incorrect battery usage may cause leakage of battery fluid and battery rupture which could result in fire injury or corrosion When replacing batteries take the following precautions insert batteries so that the polarities and are correct do not use batteries of different types or mix old and new batteries do not...

Page 138: ...ted to aviation rail marine automotive disaster prevention devices various safety devices or functional precision devices you should use this product only after giving consideration to including fail safes and redundancies into your design to maintain safety and total system reliability Because this product was not intended for use in applications requiring extremely high reliability safety such a...

Page 139: ...s List of Safety Symbols and Instructions The following table lists the meaning of the safety symbols labeled on the equipment No Symbol Approved Standards Description 1 IEC60417 No 5007 ON power To indicate connection to the mains 2 IEC60417 No 5008 OFF power To indicate disconnection from the mains ...

Page 140: ... not be touched without taking care 6 IEC60417 No 6042 ISO3864 B3 6 Caution risk of electric shock To identify equipment that has risk of electric shock 7 IEC60417 No 5957 For indoor use only To identify electrical equipment designed primarily for indoor use 8 IEC60417 No 5926 Polarity of DC power connector To identify the positive and negative connections the polarity on a piece of equipment to w...

Page 141: ...ttery holder 13 IEC60417 No 5019 Protective earth To identify any terminal which is intended for connection to an external conductor for protection against electric shock in case of a fault or the terminal of a protective earth electrode 14 IEC60417 No 5017 Earth To identify an earth ground terminal in cases where neither the symbol No 13 is explicitly required 15 IEC60417 No 5032 Alternating curr...

Page 142: ...e injury that could occur due to touching a specific part of the equipment 20 Never look into the lens while the projector is on 21 To indicate that the marked item don t place anything on projector 22 ISO3864 IEC60825 1 Caution laser radiation To indicate the equipment has a laser radiation part 23 ISO 3864 Disassembly prohibition To indicate a risk of injury such as electric shock if the equipme...

Page 143: ...not to injure your eyes or skin when near light emitting sections 30 IEC60417 No 5109 Not to be used in residential areas To indicate that the electrical equipment device is not suitable for use in a residential area Parent topic Notices FCC Compliance Statement For United States Users This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This de...

Page 144: ...erface cable with this device If this equipment has more than one interface connector do not leave cables connected to unused interfaces Changes or modifications not expressly approved by the manufacturer could void the user s authority to operate the equipment For Canadian Users CAN ICES 003 B NMB 003 B Parent topic Notices Binding Arbitration and Class Waiver 1 DISPUTES BINDING INDIVIDUAL ARBITR...

Page 145: ...Notice of the Dispute shall include the sender s name address and contact information the facts giving rise to the Dispute and the relief requested the Dispute Notice Following receipt of the Dispute Notice Epson and you agree to act in good faith to resolve the Dispute before commencing arbitration 1 4 Small Claims Court Notwithstanding the foregoing you may bring an individual action in the smal...

Page 146: ...residence or in Orange County California at your option a Initiation of Arbitration Proceeding If either you or Epson decides to arbitrate a Dispute both parties agree to the following procedure i Write a Demand for Arbitration The demand must include a description of the Dispute and the amount of damages sought to be recovered You can find a copy of a Demand for Arbitration at http www jamsadr co...

Page 147: ... other terms shall continue to apply including the requirement to provide notice prior to litigation 1 8 Amendments to Section 1 Notwithstanding any provision in this Agreement to the contrary you and Epson agree that if Epson makes any future amendments to the dispute resolution procedure and class action waiver provisions other than a change to Epson s address in this Agreement Epson will obtain...

Page 148: ...ication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without the prior written permission of Seiko Epson Corporation The information contained herein is designed only for use with this Epson product Epson is not responsible for any use of this information as applied to other products Neither Seik...

Page 149: ...spectful of the copyright laws when using any Epson product While some countries laws permit limited copying or reuse of copyrighted material in certain circumstances those circumstances may not be as broad as some people assume Contact your legal advisor for any questions regarding copyright law Parent topic Copyright Notice Copyright Attribution 2022 Epson America Inc 9 22 CPD 62284 Parent topic...

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