Epson G5000 - PowerLite XGA LCD Projector User Manual Download Page 81

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Solving Problems

his chapter helps you solve problems with your projector, and tells

you how to contact technical support for problems you can’t solve
yourself. The following information is included:

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Using the projector’s on-screen help system

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What to do when the projector’s status lights flash

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Solving projector operation problems

■

Solving problems with the image or sound

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Solving network problems

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Solving problems with the remote control

■

Contacting technical support

Summary of Contents for G5000 - PowerLite XGA LCD Projector

Page 1: ...PowerLite G5000 Multimedia Projector User sGuide ...

Page 2: ...son product Epson is not responsible for any use of this information as applied to other products Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages losses costs or expenses incurred by purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations ...

Page 3: ...pment 16 Connecting a Composite Video Source 17 Connecting an S Video Source 18 Connecting a Component Video Source 19 Connecting an RGB Video Source 20 Playing Sound 21 Connecting a Network Cable 23 Turning the Projector On and Off 24 Using the Direct Power On Function 25 Shutting Down the Projector 26 2 Displaying and Adjusting the Image 27 Displaying an Image 28 Troubleshooting Display Problems...

Page 4: ...tation 41 Using the Pointer Tool 41 Choosing a Different Pointer Shape 41 Operating Your Computer With the Remote Control 42 Operating Two or More Projectors With the Remote Control 43 Setting the Projector ID 43 Checking the Projector ID 44 Setting the Remote Control ID 44 4 Fine Tuning the Projector 45 Using the Menu System 46 Restoring the Default Settings 47 Adjusting the Image 48 Six Axis Col...

Page 5: ...ing Lamp Usage 78 Replacing the Batteries 78 Transporting the Projector 79 7 Solving Problems 81 Using On Screen Help 82 Checking Projector Status 83 What To Do When the Lights Flash 83 Solving Projector Operation Problems 85 Solving Problems With the Image or Sound 85 Solving Network Problems 91 Solving Problems With the Remote Control 92 Where To Get Help 93 Speak to a Support Representative 93 ...

Page 6: ...6 B Technical Specifications 99 C Notices 105 Important Safety Instructions 105 FCC Compliance Statement 108 Index 111 ...

Page 7: ...n Instant Off feature for fast setup and shut down Quick Corner for easy image shape size adjustment 1 8x optical zoom lens for flexible placement and positioning One touch filter replacement Side loading easy lamp access Security features include password user s logo the ability to lock the projector buttons a security cable attachment cable not included a slot for an optional Kensington security...

Page 8: ... setting up your projector or other assistance Here s where you can look for help Quick Reference card Provides information for connecting the projector to your equipment displaying and adjusting the image using the remote control and solving display problems Built in help system Provides assistance for common problems Available from the Help button on the projector or the remote control See page ...

Page 9: ... an equipment failure you won t have to wait for your unit to be repaired Instead Epson will ship you a replacement unit anywhere in the United States or Canada usually via next business day delivery See the brochure included with your projector for details To register simply fill out the registration card and mail it to Epson Or you can register online at epson com webreg Registering also lets yo...

Page 10: ...mote control V12H007T16 Replacement remote control 1485872 Advanced projector ceiling mount with precision gear Adjustable suspended ceiling channel kit False ceiling plate kit Structural round ceiling plate Adjustable extension column pipe 8 11 ELPMBPRG ELPMBP01 ELPMBP02 ELPMBP03 ELPMBC01 Kensington MicroSaver security lock ELPSL01 50 inch portable screen 4 3 aspect ratio 60 inch portable pop up ...

Page 11: ...p computer to video equipment such as a VCR DVD player or video camera and to a local area network Follow the instructions in this chapter for Unpacking the projector Positioning the projector Connecting to a computer Connecting to video equipment Playing Sound Connecting a network cable Turning the projector on and off ...

Page 12: ...ponents Depending on how you plan to use the projector you may need additional components To receive a composite video signal from a VCR or other video device you ll need a video cable One may be provided with your video equipment To receive an S video signal you ll need an S video cable One may be included with your video equipment or you can purchase one from Epson See Optional Accessories on pa...

Page 13: ...ment Image size increases with distance but can vary depending on how you position the zoom ring and whether you ve adjusted the image with other settings 4 3 image Also keep these considerations in mind Place the projector on a sturdy level surface Make sure there is plenty of space for ventilation around and under the projector Make sure the projector is within 10 feet 3 meters of a grounded ele...

Page 14: ...he lens see page 32 You can also tilt the projector up by extending the front adjustable foot Tilting the projector causes the image to become keystone shaped but you can correct the distortion see page 33 For instructions on installing the projector in a permanent location such as a theater or conference room see page 95 note After positioning the projector you may want to connect a Kensington Mi...

Page 15: ...ort on your computer must be a mini D sub 15 pin port 1 Connect one end of the cable to the projector s Computer1 or Computer 2 port and the other end to your computer s monitor port 2 You may need to change the Input Signal setting in the projector s Signal menu to RGB see page 51 3 To play sound you can connect an optional stereo mini jack audio cable and optional external speakers see page 21 4...

Page 16: ...urce on page 19 If your video player has a yellow RCA video output connector or if you re using a composite cable with a BNC connector see Connecting a Composite Video Source on page 17 If your video player has an S video connector see Connecting an S Video Source on page 18 If your video player has an RGB video port either a single connector for a VGA monitor cable or three connectors labeled R G...

Page 17: ...ideo cable connect it to the Video1 connector on the projector 2 To play sound you can connect an optional stereo mini jack audio cable and optional external speakers see page 21 3 When you ve finished making any connections see page 24 for instructions on turning on the projector and Chapter 2 for instructions on displaying and adjusting the image note If the video cable was not provided with you...

Page 18: ...d you can connect an optional stereo mini jack audio cable and optional external speakers see page 21 3 When you ve finished making any connections see page 24 for instructions on turning on the projector and Chapter 2 for instructions on displaying and adjusting the image note If the S video cable was not provided with your video device you can purchase one from Epson see page 10 ...

Page 19: ...put Signal setting in the projector s Signal menu to Component see page 51 4 To play sound you can connect an optional stereo mini jack audio cable and optional external speakers see page 21 5 When you ve finished making any connections see page 24 for instructions on turning on the projector and Chapter 2 for instructions on displaying and adjusting the image note Be sure your video player is not...

Page 20: ...ou may need to change the Input Signal setting in the projector s Signal menu to RGB see page 51 4 To play sound you can connect an optional stereo mini jack audio cable and optional external speakers see page 21 5 When you ve finished making any connections see page 24 for instructions on turning on the projector and Chapter 2 for instructions on displaying and adjusting the image note Be sure yo...

Page 21: ...ct your equipment and external speakers to the projector 1 Locate the appropriate cable and connect it to the audio port s on the projector If you have equipment connected to the Computer1 or Computer2 ports use a stereo mini jack cable Connect the cable to the Audio port beneath the Computer2 port If you have equipment connected to the Video1 Video2 or S Video ports connect an RCA audio cable to ...

Page 22: ...s Depending on your speakers you may be able to use a commercially available audio cable with a stereo mini jack connector on one end and pin jacks on the other end For some speakers you may have to purchase a special cable or use an adapter 4 Connect the stereo mini jack end of the audio cable to the Audio Out port on the projector 5 Connect the other end of the cable to your speakers ...

Page 23: ...ect the projector to your local area network LAN use a commercially available 100BaseTX or 10BaseT network cable To ensure proper data transmission use a Category 5 shielded cable or better Connect the cable to the projector and your network port as shown LAN port ...

Page 24: ... on the projector 1 Remove the lens cover 2 Plug one end of the power cord into the projector and the other end into an electrical outlet The Ppower light turns orange note You can set the projector to automatically turn off the lamp and enter sleep mode when it has not received any signals for 10 minutes see page 60 to enable disable or adjust this setting This conserves electricity cools the pro...

Page 25: ... in or turn it on with a wall switch You don t have to press the Ppower button Follow these steps to enable Direct Power On 1 Press the Menu button on the remote control or projector then select the Extended menu and press Enter 2 Choose Operation and press Enter 3 Choose Direct Power On and press Enter 4 Highlight On and press Enter 5 Press Menu to exit The setting will take effect the next time ...

Page 26: ... on the remote control or projector You see a confirmation message If you don t want to turn it off press any other button 2 Press the Ppower button again The projection lamp turns off and the projector beeps twice You can unplug the power cord If you want to turn the projector on again make sure the orange P power light is not flashing then press the Ppower button note Lamp life results depend up...

Page 27: ...27 2 Displaying and Adjusting the Image Follow the guidelines in this chapter for Displaying an image Troubleshooting display problems Adjusting the image ...

Page 28: ...utton on the projector until you see the image you want to project You can also use the Source buttons on the remote control to switch between devices connected to the ports identified on each button Troubleshooting Display Problems Follow these guidelines if you re having trouble displaying an image You Can t Project an Image If you don t see the image you are trying to project try the following ...

Page 29: ...ojection screen and on your computer at the same time follow these guidelines If you re using a PC notebook On most systems there s a function key that lets you toggle between the LCD screen and the projector or display on both at the same time It may be labeled CRT LCD or have an icon such as You may have to hold down the Fn key while pressing it Allow a few seconds for the projector to sync up a...

Page 30: ...ed 4 Click the Arrangement or Arrange tab 5 Make sure the Mirror Displays checkbox is selected Adjusting the Image Once you see your image you need to make certain adjustments If the image is too high or too low reposition it as described on page 31 To focus or zoom your image see page 32 If the image isn t square see page 33 To quickly adjust the color brightness or contrast see page 35 To change...

Page 31: ...ss the foot release lever up and lift the front of the projector 2 Once the image is positioned where you want it release the lever to lock the foot in position 3 If necessary you can fine tune the height or level the image by turning any of the projector s adjustable feet Raising the projector causes the image shape to distort or keystone but you can correct the shape as described on page 33 ...

Page 32: ...ght Focusing and Zooming the Image Turn the focus ring on the projector to sharpen the image Turn the zoom ring using the knobs on the ring to reduce or enlarge the image If the image still isn t large enough you may need to move the projector farther away from the screen You can also use the E Zoom buttons on the remote control to zoom in on a portion of the image See page 40 for instructions Ver...

Page 33: ...n on all sides Follow these steps to select Quick Corner 1 Press the Menu button on the remote control or the projector 2 Select the Settings menu and press Enter 3 From the Settings menu select Keystone and press Enter 4 Select Quick Corner and press Enter twice You see this screen 5 Use the pointer button on the remote control or the arrow buttons on the projector to select the corner you want t...

Page 34: ...Select H V Keystone and press Enter 5 Select H Keystone for horizontal adjustment or V Keystone for vertical adjustment and use the pointer button on the remote control to adjust the shape of the image If the image becomes smaller use the zoom ring to enlarge the image so it fits the screen If the image contains faint lines or a gridlike pattern decrease the sharpness setting see page 49 6 When yo...

Page 35: ...ght room Theatre For watching movies in a darkened room gives images a natural tone Photo For vivid high contrast still images in a bright room only available when the source is set to Computer1 or Computer2 Sports For vivid TV images projected in a bright room component video S video or composite video only sRGB Matches the color palette of standard sRGB computer displays Blackboard Projects accu...

Page 36: ...e the image and make the best use of the display area 4 3 Displays images using the full projection area at an aspect ratio of 4 3 16 9 Converts the aspect ratio of the image to 16 9 4 3 ratio images are elongated horizontally to fit Through Displays images as is aspect ratio and resolution are maintained Black bands appear if the resolution is less than 1024 768 images are cut off if the resoluti...

Page 37: ... picture and sound page 38 as a pointer to highlight your presentation page 41 or to control two or more projectors at the same time page 43 If you have the optional wireless mouse receiver you can also use your remote control as a wireless mouse when projecting from a computer page 42 This chapter covers Using the remote control Controlling the picture and sound Highlighting your presentation Ope...

Page 38: ...er and or video source you can switch between the different sources The easiest way to select your source is to press the Search button on the remote control or the Source Search button on the projector repeatedly until you see the image you want on the screen On the remote control you can press one of the Source buttons to select the connected device you need After you select a source the screen ...

Page 39: ...ch as a company logo when you press the A V Mute button See page 56 for more information on displaying an image Stopping Action Press the Freeze button on the remote control to stop the action in your video or computer image The image freezes but the sound continues To restart the action press the Freeze button again note In order to play sound with this projector you must connect optional externa...

Page 40: ... selected area up to 4 times 4 While the image is enlarged you can Use the pointer button to move around the screen Press the E Zoom button to zoom out 5 When done press the ESC button to return the image to its original size Controlling the Volume To change the volume press the or button on the remote control You can also adjust the volume using the projector s menu system See page 53 note You ca...

Page 41: ... style of pointer see the instructions in the next section 2 Use the pointer button on the remote control to position the pointer on the screen 3 When you re done using the pointer press the Pointer button to clear the screen Choosing a Different Pointer Shape Follow these steps to select a different pointer shape 1 Press the Menu button on the remote control highlight the Settings menu highlight ...

Page 42: ...xt to the computer to change slides Use the Up and Down buttons to move through a Microsoft PowerPoint slideshow Use the pointer button to move the pointer on the screen Press the Enter button once to left click or twice to double click Press the Esc button to right click To drag and drop hold down the Enter button Then use the pointer button to drag the object When it s where you want it release ...

Page 43: ...the projector Or you can control all the projectors at once by setting the remote control s ID to zero Setting the Projector ID The projector s default ID is set to Off This lets it respond to commands from any remote control To change the ID follow these steps 1 Press the Menu button on the remote control You see the projector s menu screen 2 Select Extended then Projector ID 3 Use the pointer bu...

Page 44: ...ow these steps 1 Move the remote control ID switch to the On position 2 Press and hold the ID button on the remote control 3 While holding the ID button press a numbered button on the remote control 0 through 9 to select the desired ID Select zero to control all projectors or select a number to match the ID of the projector s you want to operate note If you re using a remote control ID other than ...

Page 45: ...und and other features This chapter covers the following information Using the menu system Adjusting the image Adjusting signal settings Customizing projector features Using the projector security features Customizing power and operation Multi screen color adjustment Projector menu and options list ...

Page 46: ... the highlighted menu are shown on the right 2 Use the pointer button on the remote control or the navigational buttons on the projector to scroll through the menu list When you ve highlighted the desired menu press the Enter button to select it 3 Once you ve selected the menu use the pointer button to scroll through the list of options Some of the options may be grayed out or unavailable dependin...

Page 47: ...it the menu system You can also press the Menu button to exit Restoring the Default Settings You can use the menu system s Reset options to restore the factory default settings for all the settings listed in a specific menu or all the settings in all menus To restore the settings in a specific menu open that menu select Reset and confirm as needed The example below shows how to reset the Image men...

Page 48: ...emote control or the Color Mode setting in the Image menu You can save a different setting for each source See page 35 for more information on each color mode Brightness Lightens or darkens the overall image Contrast Adjusts the difference between light and dark areas Color Saturation Adjusts the color depth of the image Tint Adjusts the balance of green to magenta in the image Computer RGB Video ...

Page 49: ... can adjust the hue saturation and brightness for six different color axes 1 Follow the instructions on page 48 to open the Image menu and select Color Mode 2 Press the Enter button to select Customized then press Esc to return to the Image menu 3 Select Color Adjustment and press Enter You see hue saturation and brightness controls on the screen for six colors R G B C M Y red green blue cyan mage...

Page 50: ...lect the Signal menu You see a screen similar to one of those below The settings will be different depending on the source you are projecting from 2 Use the pointer button to highlight the desired option then adjust it as needed Auto Setup Leave this setting On to automatically optimize computer images Turn it off if you want to save adjustments you have made to the Tracking Sync and Position sett...

Page 51: ...G and animated images Leave the setting Off for moving images Noise Reduction Smooths out rough images Select your favorite setting Epson recommends that you select Off when viewing image sources with very low noise such as DVDs Input Signal If the colors don t look right on the Auto setting select the setting for the type of equipment you ve connected to the Computer1 or Computer2 ports Choose RG...

Page 52: ...l and input source you can select Normal 4 3 16 9 or Through see page 36 for more information Customizing Projector Features You can use the Settings menu to lock the buttons on the projector adjust audio volume and customize several other features Keystone Adjusts the shape of the image if the projector has been tilted upward or placed at an angle to the screen Select H V Keystone to correct hori...

Page 53: ...peakers Remote Receiver Deactivates the projector s front and or back sensors that detect signals from the remote control Use this setting to prevent use of the remote control or to stop interference from bright fluorescent lights User Button You can assign one of the following six menus to the User button Brightness Control Info Progressive Test Pattern Multi screen or Resolution By pressing the ...

Page 54: ...assroom and you want to ensure that no one touches the projector s buttons while you re using the remote control See page 58 Enabling Password Protection The default setting for the password is 0000 Follow these steps to create a new password 1 Press the Freeze button on the remote control for about five seconds You see this screen 2 Use the pointer button to select Password and press Enter 3 When...

Page 55: ...sword below User s Logo Protect to prevent your custom screen and display settings from being changed None of the User s Logo features in the Extended menu can be changed when the User s Logo Protect function is enabled For details on creating a custom screen see page 56 Network Protect to lock the Network settings in the menu system Starting the Projector with a Password When the password functio...

Page 56: ...t password If you enter an incorrect password 30 times in succession the projector remains locked and you must contact Epson to unlock it If you have forgotten the password contact Epson with the request code number that appears in the Password screen for assistance See Where To Get Help on page 93 Creating Your Own Startup Screen You can transfer any image from your computer or video source to th...

Page 57: ...pointer button to select the area of the image you want to use Then press Enter 5 When you see the message Select this image highlight Yes and press Enter 6 Use the arrow buttons to select a zoom factor display size and press Enter 7 When the message Save this image as the User s Logo appears select Yes and press Enter Saving the logo may take a few moments Do not use your projector remote control...

Page 58: ...g the Projector s Buttons When you enable the Control Panel Lock function you can lock all of the projector s buttons or all of the buttons except the Ppower button The remote control can still be used to operate the projector 1 Press the Menu button highlight the Settings menu and press Enter 2 Select Control Panel Lock and press the Enter button 3 Select Full Lock to lock all projector buttons o...

Page 59: ...re not visible when the menu is displayed or when you use EMP Monitor to access the projector through your network User s Logo Create a custom startup screen as described on page 56 Projection Select Front to project from the front of a screen and right side up Front Ceiling when the projector is mounted upside down from the ceiling Rear to project from behind onto a transparent screen or Rear Cei...

Page 60: ...tiple projectors you can use the ID to select the one you want to operate with the remote control See page 43 for instructions Multi screen Use this option if you want to color match two or more projectors that are being used to display images near each other You can make image adjustments at each of five adjustment levels First choose an Adjustment Level and then adjust the settings for each leve...

Page 61: ...u button highlight the Extended menu and press Enter 4 Select Multi screen and press Enter 5 Start by setting the Adjustment Level to 1 for two projectors Then use Brightness Correct to match the darker projector to the lighter one Press Enter to see the effects of your adjustments 6 Next adjust the brightness of Level 5 for the same two projectors Match the brighter projector to the darker one 7 ...

Page 62: ...sing For more information on these menus and options read this chapter Menu Options Image Color Mode Brightness Contrast Color Saturation Tint Sharpness Abs Color Temp Color Adjustment Reset Signal Auto Setup Resolution Tracking Sync Position Progressive Noise Reduction Input Signal Video Signal Aspect Reset Settings Keystone Control Panel Lock Pointer Shape Brightness Control Volume Remote Receiv...

Page 63: ...Standby Mode Projector ID Multi screen Language Reset Network Wired LAN PJLink Password Web Control Password SNMP Mail AMX Device Discovery Projector Name Reset Info Lamp Hours Source Input Signal Resolution Video Signal Refresh Rate Sync Info Status Reset Reset All Reset Lamp Hours Menu Options ...

Page 64: ...64 Fine Tuning the Projector ...

Page 65: ...nd off control basic settings and register projectors and projector groups See the EMP Monitor Operation Guide for more information Use the mail notification function to receive e mail alerts about possible problems See page 67 for more information This chapter covers the following information Connecting your projector to a wired network Using e mail alerts to warn you of problems Connecting to a ...

Page 66: ...lly turn off DHCP and enter the projector s IP Address Subnet Mask and Gateway Address To enter numbers use the pointer button on the remote control to highlight the number you want to input then press Enter 6 When you re done making all necessary changes select Return Setup complete and then Yes to confirm that you want to save the changes Press Menu to exit note If you re a network administrator...

Page 67: ... a number from 0 to 255 in each field of the address However the following IP addresses cannot be used 127 x x x 224 0 0 0 to 255 255 255 255 where x is a number from 0 to 255 5 Enter the SMTP server s port number The default value is 25 You can enter a numeric value from 1 to 65535 6 Choose one of the Email Address fields then enter the e mail address where you want to receive a message when a pr...

Page 68: ... sent to the specified notification addresses The subject line of the e mail is EPSON Projector The e mail includes the following information Line 1 The name of the projector where the problem has occurred Line 2 The IP address of the projector where the problem has occurred Line 3 Details of the problem note If a critical problem develops with a projector which causes it to suddenly stop working ...

Page 69: ...his chapter covers the following Cleaning the lens Cleaning the projector case Cleaning the air filter Replacing the air filter Replacing the lamp Replacing the remote control batteries Transporting the projector warning Before you clean any part of the projector turn it off and unplug the power cord Never open any cover on the projector except the lamp cover Dangerous electrical voltages in the p...

Page 70: ...r Filter Your projector includes an air filter to ensure the best performance If dust collects on the air filter on the side of the projector clean it as described below Dust clogs prevent proper ventilation and can cause overheating which can damage the projector Follow these steps 1 Turn off the projector and unplug the power cord 2 Grip the air filter cover tab and remove the air filter cover a...

Page 71: ...t four or five times to shake off the dust Turn it over and tap the other side in the same way to shake off the dust 5 To clean any dust remaining on the air filter use a small vacuum cleaner designed for computers and other office equipment to clean the front If you don t have one gently clean the vent with a soft brush such as an artist s paintbrush ...

Page 72: ...ver then press it firmly into place 7 Slide the air filter cover in until you feel resistance 8 If the dirt is difficult to remove or the filter is broken replace the filter as described on page 73 Contact your dealer or call Epson at 800 GO EPSON 800 463 7766 to obtain a new filter ...

Page 73: ...ector 73 Replacing the Air Filter Follow these steps to replace the air filter 1 Grip the air filter cover tab and remove the air filter cover as shown 2 Place your finger into the groove and remove the air filter as shown ...

Page 74: ...ngs menu is set to High default and 3000 hours if Brightness Control is set to Low See page 78 to check the lamp usage It is time to replace the lamp when The projected image gets darker or starts to deteriorate The message Replace the lamp appears on the screen when the lamp comes on and the Lamp light flashes orange To maintain projector brightness and image quality replace the lamp as soon as p...

Page 75: ...ve the lamp cover Lamp light warning Let the lamp cool fully before replacing it In the unlikely event that the lamp has broken small glass fragments may be present and should be removed carefully to avoid injury If the projector has been installed on the ceiling you should stand to the side of the lamp cover not underneath it If the lamp is used after the replacement period has passed the possibi...

Page 76: ...aight out 6 Gently insert the new lamp If it doesn t fit easily make sure it is facing the right way 7 Once the lamp is fully inserted tighten its screws Loosen but don t remove these screws note The lamp s in this product contain mercury Please consult your state and local regulations regarding disposal or recycling Do not put in the trash ...

Page 77: ...timer using the projector s menu 1 Press the Menu button on the remote control or on the projector s control panel You see the main menu 2 Use the pointer button on the remote control or the arrow buttons on the projector to highlight Reset then press Enter You see this screen 3 Select Reset Lamp Hours and press Enter 4 When you see the prompt select Yes and press Enter 5 When you re finished pres...

Page 78: ...w 1 Turn the remote control over 2 Press down on the tab on the battery cover as you lift the cover off note The information displayed depends on the input signal currently selected caution When replacing batteries take the following precautions Replace the batteries as soon as they run out If the batteries leak wipe away battery fluid with a soft cloth If fluid gets on your hands wash them immedi...

Page 79: ...al if possible including the protective lens pads If you do not have the original packaging use equivalent materials placing plenty of cushioning around the projector When transporting the projector a long distance first place it in a hard shell shipping case then pack it in a firm box with cushioning around the case Attach the lens cover to the lens Return the projector feet to their stored highe...

Page 80: ...80 Maintaining the Projector ...

Page 81: ...lems you can t solve yourself The following information is included Using the projector s on screen help system What to do when the projector s status lights flash Solving projector operation problems Solving problems with the image or sound Solving network problems Solving problems with the remote control Contacting technical support ...

Page 82: ...n the remote control or on the projector You see the Help menu 2 Use the pointer button on the remote control or the navigational buttons on the projector to highlight menu items 3 Press the Enter button on the remote control or on the projector to select the menu item 4 To exit the help system press the Help button If none of the suggestions solve your problem see additional solutions to problems...

Page 83: ...perature light Lamp light Power light Status lights Light Status Description Orange The projector is in sleep or standby mode You can unplug it or press the P power button to turn it on Flashing green The projector is warming up Wait for the image to appear Green The projector is operating normally Flashing orange The projector is cooling down You can t turn it back on and you should not unplug it...

Page 84: ...an the air filter the problem may be caused by damage to the cooling fan or temperature sensor Contact Epson for help as described on page 93 Warning Except as specifically explained in this User s Guide do not attempt to service this product yourself Flashing red Power is cut off because of an internal problem Unplug the power cord and contact Epson for help as described on page 93 Flashing red T...

Page 85: ...r don t work If the Control Panel Lock function has been enabled you can t use the buttons on the projector Try using the remote control instead make sure it is set to the correct ID See page 58 for information about the Control Panel Lock function Solving Problems With the Image or Sound No image appears on the screen Check that the Ppower light is green not flashing The projector may be in stand...

Page 86: ... projector or one of the source buttons on the remote control to select the correct source Allow a few seconds for the projector to sync up after pressing the button Make sure the power for your connected equipment is turned on If you re using a PC notebook Hold down the Fn key on the keyboard and press the function key that lets you display on an external monitor It may have an icon such as or it...

Page 87: ...sage Not Supported is displayed Make sure the correct input signal is selected in the Signal menu see page 50 Make sure your computer s resolution and frequency or refresh rate is supported by the projector see page 101 If necessary change your computer s settings Only part of the computer image is displayed Press the Auto button on the remote control or the Enter button on the projector Make sure...

Page 88: ... may be reduced Keep your computer and video cables away from the power cord as much as possible to prevent interference The video signal may be split between the computer and the projector If you notice a decline in the projected image quality when the image is displayed simultaneously on your notebook computer and the projector turn off the notebook s LCD display Make sure the correct input sign...

Page 89: ... image still looks blurry after trying the solutions in the previous section If you re projecting from a computer and displaying an image that contains a lot of fine detail you may notice vertical bands or some of the characters may look heavy or blurred Press the Auto button on the remote control or the Enter button on the projector to reset the projector s Tracking Sync and Position settings If ...

Page 90: ...puter display settings to correct the color balance The projector s lamp may need to be replaced See page 74 for instructions Make sure the correct input signal is selected in the Signal menu see page 51 Make sure that all cables are connected to the proper ports and connected securely There is no sound or the sound is not loud enough In order to play sound you must connect optional external speak...

Page 91: ...he projector s Audio port beneath the Computer2 port when the computer s video cable is connected to the Computer1 or Computer2 ports Solving Network Problems The projector does not send e mail alerts even though the e mail notification function has been turned on Make sure the mail notification function is set correctly in the configuration menu See page 67 Set Standby Mode to Network On in the E...

Page 92: ...e sure the projector is not in direct sunlight Strong lighting especially fluorescent lights may affect the projector s infrared receivers Also turn off any nearby equipment that emits infrared energy such as a radiant room heater If necessary use the Remote Receiver setting to disable the projector s front or back sensor if it continues to pick up interference see page 53 Make sure the Remote Rec...

Page 93: ...l 800 637 7661 and enter the PIN on the included Epson PrivateLine Support card This is the fastest way of speaking to a live representative and it s free This service is available 6 AM to 6 PM Pacific Time Monday through Friday for the duration of your warranty period You may also speak with a projector support specialist by dialing one of these numbers U S 562 276 4394 6 AM to 6 PM Pacific Time ...

Page 94: ... purchase such as a store receipt and date of purchase Computer or video configuration Description of the problem Purchase Supplies and Accessories You can purchase screens and other accessories from an Epson authorized reseller To find the nearest reseller call 800 GO EPSON 800 463 7766 Or you can purchase online at www epsonstore com U S sales or www epson ca Canadian sales ...

Page 95: ...ing setups front projection ceiling projection rear projection onto a semi transparent screen or rear ceiling projection as shown To project from overhead you ll need the optional ceiling mounting hardware see page 10 You ll also need to select the appropriate Projection setting in the projector s Extended menu to flip the image upside down see page 59 Front projection Rear projection Rear ceiling...

Page 96: ...as described on page 33 Security Features The projector includes security features to prevent its theft when installed or used in public locations Security cable attachment You can attach a commercially available security cable as shown below to secure the projector to a table or ceiling mount Kensington security slot The security slot located above the power inlet is compatible with the MicroSave...

Page 97: ...sections for instructions on removing and installing the lens Removing the Lens 1 Turn off the projector and unplug the power cord 2 If you ve attached the lens theft deterrent screw remove it see the previous section 3 Hold down the lens removal button and turn the lens counterclockwise until you hear it click 4 Remove the lens by pulling it straight out note You do not need to remove the lens wh...

Page 98: ...ce 4 If necessary attach the lens theft deterrent screw see page 97 caution Only install or remove the lens when necessary If dust enters the projector projection quality may deteriorate and or the projector may malfunction Do not install or remove the lens when the projector s lens insertion section is facing up Dust could enter the projector Do not touch the lens with your hand or fingers If fin...

Page 99: ... lumens ISO 21118 standard Color light output 3200 lumens Contrast ratio 1000 1 Image size 30 to 300 inches 76 2 to 762 centimeters Projection distance 2 7 to 47 8 feet 0 8 to 14 6 meters Projection methods Front rear upside down ceiling mount Optical aspect ratio 4 3 horizontal vertical Zoom ratio 1 1 8 Noise level 29 dB in Low Brightness mode 35 dB in High Brightness mode Keystone correction 40 ...

Page 100: ...dth 18 5 inches 470 mm Depth 13 3 inches 336 8 mm without lens Weight 14 5 lb 6 6 kg Electrical Rated frequency 50 60 Hz AC Power supply 100 240 VAC 3 8A 1 7 A Power consumption Operating 100 to 120 VAC 343 W 220 to 240 VAC 327 W Standby 100 to 120 VAC 0 4 W network off 10 W network on 220 to 240 VAC 0 6 W network off 12 W network on note Lamp life will vary depending upon mode selected environmen...

Page 101: ... C22 2 No 60950 1 CE Marking EMC Directive 2004 108 EC IEC 60950 1 First edition Pixelworks DNX ICs are used in this projector Compatible Video Formats The projector supports the high definition video and computer display formats listed beginning on page 102 as well as traditional NTSC PAL and SECAM video standards To project images output from a computer the computer s video card must be set at a...

Page 102: ...75 XGA 85 60 70 75 85 1024 768 1024 768 1024 768 1024 768 SXGA1 70 SXGA1 75 SXGA1 85 70 75 85 1152 864 1152 864 1152 864 WXGA 60 WXGA 75 WXGA 85 60 75 85 1280 800 1280 800 1280 800 SXGA2 60 SXGA2 75 SXGA2 85 60 75 85 1280 960 1280 960 1280 960 SXGA3 60 SXGA3 75 SXGA3 85 60 75 85 1280 1024 1280 1024 1280 1024 WXGA1 60 WXGA2 60 60 60 1280 768 1360 768 WXGA 60 WXGA 75 WXGA 85 60 75 85 1440 900 1440 9...

Page 103: ...640 480 800 600 1024 768 640 480 832 624 1024 768 1024 768 1152 870 NTSC NTSC 4 43 PAL N PAL M PAL PAL 60 SECAM 60 60 50 50 60 60 50 TV525i 480i TV625i 576i SDTV525p 480p SDTV625p 576p HDTV750p 720p HDTV750p 720p HDTV1125i 1080i HDTV1125i 1080i HDTV1125p 1080p HDTV1125p 1080p 60 50 60 50 60 50 60 50 60 50 Compatible video formats continued Mode Refresh Rate Hz Resolution ...

Page 104: ...104 Technical Specifications ...

Page 105: ... you use a ceiling mount and apply adhesives to the mount to prevent the screws from loosening or if you use lubricants or oils on the projector the projector case may crack and the projector may fall from its ceiling mount This could cause serious injury to anyone under the mount and could damage the projector When installing or adjusting a ceiling mount do not use adhesives to prevent the screws...

Page 106: ...o may cause an unstable display and could lead to projector damage Do not store the projector outside the required temperature range of 14 to 140 F 10 to 60 C or in direct sunlight for long periods of time Doing so may cause damage to the case Do not touch the plug during an electrical storm Otherwise you may receive an electric shock Unplug the projector when it will not be used for extended peri...

Page 107: ... not put in the trash Do not place anything that can become warped or damaged by heat near the exhaust vents Do not bring your hands or face close to the vents while projection is in progress Before you move the projector make sure its power is turned off the plug is disconnected from the outlet and all cables are disconnected Do not project images while the detachable lens cover is still attached...

Page 108: ...ation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit differe...

Page 109: ... This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le materiel brouilleur du Canada ...

Page 110: ...110 Notices ...

Page 111: ...ordering 10 security 96 S video 10 18 VGA 15 20 Capturing image 57 Ceiling mount 10 95 to 96 Chalkboard projecting on 35 Cleaning air filter 70 to 72 lens 70 projector case 70 Closed captions 59 Color correcting 35 48 to 50 multi screen adjustment 61 problems 90 saturation 48 settings 48 to 49 temperature 49 Color Mode 35 48 Component to VGA cable 10 19 Composite video cable 16 17 Computer connect...

Page 112: ... projector 57 correcting shape 33 to 34 52 88 fitting on screen 50 87 to 88 height adjusting 31 to 32 problems with 85 to 90 projecting on chalkboard 35 raising 31 to 32 selecting source 28 38 shape correcting 33 to 34 size and projection distance 13 99 turning off using A V Mute 39 turning off temporarily 39 zooming 32 40 Image menu 48 to 49 Info menu 78 Input Signal setting 51 Input signal selec...

Page 113: ...to 29 86 to 87 Noise level 99 Noise Reduction setting 51 Not Supported message 87 Numeric keypad using 55 O Optical aspect ratio 99 Options for projector 10 P Password protection 54 to 56 request code 56 Photo color mode 35 Picture source selecting 28 38 Picture see Image Pointer shape 53 Pointer tool using 41 Positioning image 31 to 32 projector 13 to 14 95 to 96 Power button 25 specifications 10...

Page 114: ...as wireless mouse 42 battery used 100 controlling multiple projectors 43 to 44 correcting color 35 48 to 50 E Zoom button 40 Freeze button 39 ID 44 numeric keypad using 55 pointer tool using 41 problems 92 range 100 specifications 100 switching sources 38 troubleshooting 92 Remote Receiver setting 53 Replacing lamp 74 to 77 Request code password 56 Resetting lamp timer 77 Resetting menu options 47...

Page 115: ...ern displaying 53 Text color mode 35 Theatre color mode 35 Tint setting 48 Tracking adjusting 89 to 90 Transporting projector 79 Troubleshooting blank screen 28 to 30 85 to 87 cut off image 87 to 88 distorted image 33 to 34 EMP Monitor problems 91 image and sound problems 85 to 91 network problems 91 no signal 28 to 29 86 to 87 projector problems 81 to 94 remote control problems 92 tapered image 3...

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Epson G5000 - PowerLite XGA LCD Projector, User Manual

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