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Spots or Lines Appear in All Scanned Images
If spots or lines appear in all your scanned images, try these solutions:
• Make sure the surface of your original is clean.
• Make sure there is no debris or dirt inside the ADF.
• Disconnect any connected cables and clean inside the scanner.
• Enable the
Detect Glass Dirt
setting on the control panel. (Press the
home button, select
Settings
>
Scanner Settings
>
Detect Glass Dirt
, and select
On-Low
, if the alert displays a misdetection, or
On- High
if dirt is not detected.) When an alert displays on the control panel, clean the glass scanning
surfaces inside your scanner using a genuine Epson cleaning kit or a soft, moist cloth.
Note:
If there are scratches on the glass surface, the alert screen may continue to appear even after
cleaning the glass. Contact Epson for information about replacing the glass.
• Avoid scanning in direct sunlight.
Parent topic:
Solving Scanned Image Quality Problems
Related tasks
Scanned Image is Cropped
If the edges of a scanned image are cropped, select
Settings
>
Scan Settings
, adjust the following
settings, and try scanning again:
• On the
Main Settings
tab, set the
Document Size
setting to
Auto Detect
or
Auto Detect (Long
Paper)
.
• If the document size is not detected correctly using the
Auto Detect
setting, select the size of your
original from the
Document Size
list.
Note:
If the size you want to scan is not on the list, select
Customize
to create it manually (Windows
only).
• You can also select
Document Size
>
Settings
and adjust the cropping area shown in the
Crop
Margins for Size "Auto"
setting.
• On the
Advanced Settings
tab, set the
Edge Fill
setting to
None
.
Parent topic:
Summary of Contents for ES-865
Page 1: ...ES 865 User s Guide ...
Page 2: ......
Page 27: ...27 ...
Page 41: ...41 3 Slide the input tray edge guides all the way out ...
Page 58: ...58 1 On the main Epson ScanSmart screen click Change You see a screen like this ...
Page 63: ...63 You see a screen like this 2 Click the Save Settings tab ...
Page 67: ...67 You see a screen like this 2 Click the Customize Actions tab ...
Page 70: ...70 Click the Manage Invoices Receipts trial icon on the Select Action screen ...
Page 75: ...75 You see a screen like this 2 Click the License Management tab ...
Page 79: ...79 You see a screen like this 5 Click Manage Invoices Receipts You see a screen like this ...
Page 89: ...89 You see a screen like this 2 Click the Currency and Language tab ...
Page 91: ...91 You see a screen like this 2 Click the Manage Item List tab ...
Page 97: ...97 2 Open the flatbed scanner cover ...
Page 113: ...113 13 Press down on the pickup roller cover latch and pull up the cover to remove it ...
Page 121: ...121 5 Press down on the pickup roller cover latch and pull up the cover to remove it ...
