Epson Equity 386/33 PLUS User Manual Download Page 171

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Memory Module Problems

If you added extra memory to your system by installing SIMMs

and that memory is not operating properly, check the following:

1. If the memory count displayed by the power-on

diagnostics program is incorrect, you or your dealer may

not have installed the SIMMs correctly. The SIMMs may be

installed in the wrong sockets, they may be the wrong type,

or they may not be inserted all the way into their sockets.

If your dealer installed SIMMs for you, contact your dealer;

do not attempt to correct the problem yourself. If you

installed them, see “Adding Memory Modules” in

Chapter 4 and make sure you followed all the instructions.

2. Be sure to run the SETUP program after you install or

remove memory modules to automatically update your

memory configuration. See Chapter 2 of the

Setup Guide

for

instructions.

3. If you are still having trouble with your SIMMs, write

down any error messages and contact your dealer.

Battery Problems

The battery in your computer is a 3.6 volt, lithium battery. It

should last from three to five years before you need to replace

it. When the battery’s life is exhausted, you may see one of the

following error messages:

CMOS battery state low
CMOS system options not set

Purchase a new battery pack and follow the instructions in

Chapter 4 to install it or have your dealer to install it for you.

Troubleshooting

C-23

Summary of Contents for Equity 386/33 PLUS

Page 1: ...EPSON EQUITY 386 33 PLUS User s Guide ...

Page 2: ...mitted in any form or by any means electronic mechanical photocopying recording or otherwise without the prior written permission of Epson America Inc No patent liability is assumed with respect to the use of information contained herein Nor is any liability assumed for damages resulting from the use of the information contained herein Further this publication and features described herein are sub...

Page 3: ...marking label If you are not sure of the type of power available consult your dealer or local power company 8 Connect all equipment to properly grounded earthed power outlets If you are unable to insert the plug into the outlet contact your electrician to replace your obsolete outlet Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off 9 D...

Page 4: ...g is damaged B If liquid has entered the product C If the product does not operate normally when the operating instructions are followed Adjust only those controls that are covered by the operating instructions since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation D If the product ...

Page 5: ...g for Diskettes and Diskette Drives 1 12 Write protecting Diskettes 1 14 Using a Single Diskette Drive System 1 16 Inserting and Removing Diskettes 1 17 Formatting Diskettes 1 19 Making Backup Copies 1 19 Using a Hard Disk Drive 1 20 Chapter 2 Enhancing System Operations Using AUTOEXEC BAT and Other Batch Files 2 1 Changing the Processor Speed 2 2 Entering Keyboard Commands 2 4 Using the ESPEED Pr...

Page 6: ...Memory Modules 4 19 Removing Memory Modules 4 22 Installing a Math Coprocessor 4 23 Removing a Math Coprocessor 4 26 Post installation Setup for Memory Cards 4 26 Using the CORFIX Program 4 27 Post installation Setup 4 28 Chapter 5 Installing and Removing Drives Choosing the Correct Drive Bay 5 2 How to Use This Chapter 5 3 Setting the Hard Disk Drive Jumpers 5 4 Changing the Jumper Settings 5 5 I...

Page 7: ...cteristics A 4 System Memory Map A 5 Appendix B Performing System Diagnostics Starting the Diagnostics Program B 2 The Main Menu Screen B 2 Setting the Run Time Parameters B 4 Error Logging B 6 Selecting Diagnostic Tests B 8 Selecting Multiple Tests B 8 Running the Tests B 10 Memory Diagnostics B 12 Hard Disk Diagnostics B 13 Hard Disk Parameters B 14 Hard Disk Format B 17 Media Analysis B 18 Perf...

Page 8: ...n t Start C 5 The Computer Does Not Respond C 6 Password Problems C 8 Accessing Your Current Password C 8 Keyboard Problems C 10 Monitor Problems C 10 Diskette Problems C 12 Diskette Drive Problems C 14 Hard Disk Problems C 15 Installing the Drive C 16 Preparing the Drive C 17 Accessing Data on the Drive C 18 Software Problems C 18 Printer Problems C 20 Option Card Problems C 21 Mouse Problems C 2...

Page 9: ...d below Chapter 1 covers general operating procedures such as using and caring for disks and disk drives Chapter 2 describes special features you can use to enhance your system s performance Chapter 3 tells how to remove and replace the computer s cover and subassembly to reach internal components Chapter 4 describes some of the options you can use in your computer and instructions for setting jum...

Page 10: ...n and operation of Epson products Assistance in locating your nearest Authorized Epson Reseller or Service Center Sales of ribbons supplies parts documentation and accessories for your Epson product Customer Relations Epson technical information library fax service Product literature with technical specifications on our current and new products If you purchased your computer outside of the United ...

Page 11: ...already installed the operating system on your computer according to the instructions in your operating system manuals Copying the Reference and Utility Files If you have a hard disk you ll probably want to copy some of the files on your Reference and Utility diskettes to the hard disk for convenience This allows you to run the programs any time without having to insert a diskette Copy the followi...

Page 12: ...ttes Key Special Keys on the Keyboard Certain keys on your keyboard serve special functions when your computer is running your operating system or application programs as described in the table below Special key functions Purpose Moves the cursor one tab to the right in normal mode and one tab to the left in Shift mode Changes the letter keys from lower to uppercase changes back to lowercase when ...

Page 13: ...nction on and off Deletes the character marked by the cursor Control cursor location Changes the function of the numeric cursor keys from entering numbers to positioning the cursor changes back when pressed again Erj Cancels the current command line or operation m m Perform special functions within application programs gg PrtSc slsl Req m Prints the screen display on a printer Generates the System...

Page 14: ... m These methods may also work in your application program If not you may need to reset the computer as described below Caution Do not turn off the computer to stop a program or command because the computer erases any data you did not save Resetting the Computer Occasionally you may want to clear the computer s current settings or its memory without turning it off You can do this by resetting the ...

Page 15: ...e computer 0 If you are using MS DOS hold down a and m and press the cd DCW key The screen goes blank for a moment and then the computer should reload MS DOS If it doesn t try the next method 0 Press the RESET button on the front panel This method works even when the computer does not respond to your keyboard entries If resetting the computer does not correct the problem you probably need to turn ...

Page 16: ...press Entwl After you type the password correctly and press I you see the Press Del to start SETUP prompt If you do not press m the computer loads your operating system and displays the command prompt If you do not enter the correct password the first time press c5 EM and try again Note If you turned on network server mode when you ran the SETUP program see Using Your Computer as a Network Server ...

Page 17: ...kettes are made of flexible plastic coated with magnetic material This plastic is enclosed in a square jacket that is either slightly flexible 5 inch diskette or hard 3 inch diskette Unlike a diskette a hard disk is rigid and fixed in place It is sealed in a protective case to keep it free of dust and dirt A hard disk stores data the same way that a diskette does but it works much faster and has a...

Page 18: ...uble sided high density diskettes have 80 tracks on each side Diskettes can have 8 9 15 or 18 sectors per track A hard disk consists of two or more platters stacked on top of one another and thus has four or more sides In addition a hard disk has many more tracks per side than a diskette but the number of tracks depends on the capacity of the hard disk The number of sectors depends on the type of ...

Page 19: ...four types of diskette drives you can use in your computer and which diskettes to use with them Q 1 44MB drive Use 3 inch double sided highdensity 135 TPI tracks per inch 1 44MB diskettes These diskettes contain 80 tracks per side 18 sectors per track and hold up to 1 44MB of information approximately 600 pages of text Note MB stands for megabyte which equals 1024KB or 1 048 576 bytes KB stands fo...

Page 20: ...s up to 360KB of information approximately 150 pages of text Note You must format a new diskette before you can store data on it See Formatting Diskettes later in this section Drive and diskette incompatibilities If your computer has more than one type of diskette drive or if you use different types of diskettes you need to be aware of certain incompatibilities between the drives and diskettes Bec...

Page 21: ... and density when you label your diskettes Usually this information appears on the manufacturer s label If you have any combination of the above drives 1 44 MB 1 2MB 720KB or 360KB and you are using MS DOS you can copy files from one drive to another using COPY or XCOPY as long as the correct diskette type is in each drive You can also use these commands to copy files between a hard disk and any t...

Page 22: ...ess you can destroy data Remove all diskettes before you turn off the computer Keep diskettes away from dust and dirt Small particles of dust or dirt can scratch the magnetic surface destroy data and ruin the read write heads in a diskette drive Never wipe brush or try to clean diskettes in any way Keep diskettes in a moderate environment Don t leave diskettes sitting in the sun or in extreme cold...

Page 23: ...op of one another this can make it difficult to insert and remove the diskette in the drive P Write on a diskette label before you attach it to the diskette If you need to write on a label that is already on the diskette use only a soft tip pen not a ballpoint pen or a pencil Q Store diskettes in their protective envelopes and in a proper location such as a diskette container Do not store diskette...

Page 24: ...m it but you cannot store new data on it or delete any files it contains To write protect a 5 inch diskette cover the small rectangular notch shown below with an adhesive write protect tab Write protect tabs usually are included in a new package of blank 5 inch diskettes I 0l notch To remove the write protection peel off the write protect tab 1 14 Using Your Computer ...

Page 25: ... edge of the diskette until it clicks into position exposing a hole in the comer To remove the write protection slide the switch toward the center of the diskette until it clicks into position and the hole is covered Note Some program diskettes have no notch or switch so they are permanently write protected This protects them from being accidentally erased or altered Using Your Computer 1 15 ...

Page 26: ...se you may often swap diskettes this way it is important to remember which diskette is which It is also a good idea to write protect your original diskette See Write protecting Diskettes above If you have a hard disk and one diskette drive you can load the operating system and application programs from the hard disk create and store your data there and use the diskette drive just for copying data ...

Page 27: ...into the slot Then turn the latch down to lock it in a vertical position This keeps the diskette in place and enables the read write heads in the drive to access the diskette When you want to remove a diskette first make sure the disk drive light is off Then flip up the latch and carefully pull out the diskette Place it in its protective envelope and store it in a proper location such as a diskett...

Page 28: ...eading into the drive as shown in the following illustration Slide the diskette into the drive until it clicks into place When you want to remove the diskette make sure the drive light is off then press the release button When the diskette pops out remove it and store it properly 1 18 Using Your Computer ...

Page 29: ...perating system manual for instructions on formatting diskettes Making Backup Copies It is important to make copies of all your data and system diskettes Make backup or working copies of all diskettes that contain programs such as your operating system Reference and Utility diskettes then use only the copies Store the original diskettes away from your working diskettes Also copy your data diskette...

Page 30: ...access different files The added storage capacity makes it easy to move back and forth between different programs and data files However because it is so easy to add programs and files to your hard disk you may find yourself trying to organize hundreds of files Most operating systems let you keep related files together in directories and subdirectories so they are easy to find and use See your ope...

Page 31: ...ates that the computer is copying data to or from the hard disk If you interrupt this process you can lose data Never attempt to open the hard disk drive The disk itself is enclosed in a sealed container to protect it from dust Before you move your computer even a short distance you may need to run the HDSIT program to prepare the hard disk for moving as described below Preparing the hard disk for...

Page 32: ...ory where they are stored If you did not copy the files to the hard disk insert the Reference diskette in drive A Then type A and press El to log onto that drive 2 Type HDSIT and press Ent I You see a message on the screen that telIs you the disk drive s read write heads will remain locked until you reset the computer or turn the power off and on again The computer locks the heads and disables the...

Page 33: ...ands by listing them in a special file called a batch file When you type the name of the batch file and press Enbrl MS DOS executes the commands in the file just as if you had typed each command from the keyboard If you have a word processing program that can save a file as a text only file sometimes called an ASCII file you can use it to create a batch file You can also use the MS DOS COPY EDIT o...

Page 34: ...ur computer is operating at fast speed the TURBO light on the front panel is on It is off when the computer is operating at slow speed You should use fast speed for almost everything you do because your programs will work faster However certain application programs have specific timing requirements and can run only at the slower speed See your software manual to determine if this is the case Some ...

Page 35: ...isk set the speed to slow while you are installing the program Then set the speed to fast while you load and run the program If this does not work try installing and loading the program at slow speed and then change to fast speed to run it Do not set the speed to change automatically There are three ways to change the processor speed 0 Run the SETUP program 0 Enter a keyboard command Q Run the ESP...

Page 36: ...you are running a program However if the program uses one of the same commands for another function you cannot use it to change the processor speed For example if you are running a program that uses the cbt I command to move the cursor you cannot enter m Alt 17 to change the processor speed to slow Another alternative is to use the ESPEED program described below The speed setting remains in effect...

Page 37: ...nce diskette in drive A and log onto drive A before you enter the command to start the program For help information on how to run the ESPEED pro ram type the following at the command prompt and press d EIW ESPEED You see this display Format ESPEED PISIP No Parm Displays current CPU Speed F Set to Fast Speed S Set to Slow Speed Help Message The message tells you the switches you should use to set t...

Page 38: ...nd in a batch file You may want to run the ESPEED program by including the command in a batch file Let s say you have a program called SLOWDOWN which requires a slower processor speed You could include the following commands in a batch file to start the SLOWDOWN program ESPEED S SLOWDOWN You could name the batch file SLOW BAT Whenever you need to run the SLOWDOWN program insert the program diskett...

Page 39: ...it anyone can access your system by typing commands on the keyboard However if you set a password and turn on network server mode you can load your operating system or network software before you enter the password This allows other computers in the network to access the system but prevents unauthorized users from entering commands at your keyboard and using any network server access privileges Wh...

Page 40: ...mputer it loads your operating system or network software and you see either the command prompt or the first screen displayed by your network software Follow these steps to enter your password 1 Turn on or reset your computer You do not see the password prompt even though the computer is now waiting for you to enter the correct password 2 Type your password and press I The screen does not display ...

Page 41: ...ter operates in all standard VGA resolutions without requiring any device drivers However if you are using a monitor that supports extended VGA features you may want to use one or more of the device drivers provided on the Utility diskettes If you are using your computer s VGA feature connector and Install VGA device drivers if you want to use these features 0 Resolutions up to 800 x 600 or 1024 x...

Page 42: ...play them You can use the VGA utilities also provided on the Utility diskettes to take advantage of other special features of your VGA adapter Even if you do not use any device drivers you may want to install some of the VGA utilities For complete instructions on installing and using the VGA device drivers and utilities see the VGA Utilities Guide 2 10 Enhancing System Operations ...

Page 43: ...o these tasks Q Remove and replace the cover 0 Remove and replace the subassembly Be sure to heed all the cautions and warnings so you do not injure yourself or damage the computer If you have any reservations about performing these steps yourself ask your Epson dealer for assistance Note You only remove the subassembly to access the math coprocessor or SIMM sockets or to install or remove a disk ...

Page 44: ...r cable from the electrical outlet and from the back panel Also disconnect any cables that are connected to the computer including the keyboard cable If the monitor is on top of the computer lift it off and set it to one side Turn the computer around so you are facing the back panel The cover is secured by a large screw on the back panel as shown below Turn the screw counterclockwise to unlock the...

Page 45: ...oth latches inward and then lift up the cover from the back panel You might meet some resistance from the grounding tabs along the inside of the cover 6 Pull the cover away from the front of the computer to completely remove it Then set it aside Accessing Internal Components 3 3 ...

Page 46: ...wn below to ground yourself and avoid an electric shock WARNING Be sure to ground yourself to the inside back panel of the computer every time you remove the cover If you are not properly grounded you could generate an electric shock when you touch a component 3 4 Accessing Internal Components ...

Page 47: ...install or remove disk drives or to access the SIMM or math coprocessor sockets on your computer s main system board The subassembly is the large metal casing that holds the horizontal drive bays and the power supply as shown below Accessing Internal Components 3 5 ...

Page 48: ...the top of the panel and tilting it toward you You may want to use a flat blade screwdriver to release the tabs 2 If you have a hard disk drive the drive cable is connected to the main system board on the left side of the subassembly as shown below diskette drive 1 cable hard disk drive cable 3 6 Accessing internal Components ...

Page 49: ...socket above the hard disk drive socket disconnect it in the same manner To lift the subassembly from the front of the computer place your thumbs under the diskette drive and raise the front of the subassembly If there is a diskette drive installed in the lower horizontal drive bay place your thumbs underneath that drive instead Accessing Internal Components 3 7 ...

Page 50: ...ed P4 and P5 connected to the right side of the main system board as shown below Pull each connector straight up Do not pull only on the cables power supply cable 6 Lift the entire subassembly out of the computer and carefully place it on your work surface 3 8 Accessing Internal Components ...

Page 51: ...bassembly Follow these steps to replace the subassembly 1 Notice that there are four mounting slots on the back of the subassembly two in the upper corners and two in the lower comers Accessing Internal Components 3 9 ...

Page 52: ...de back panel of the computer which fit into the subassembly slots tabs Lift up the subassembly from your work surface and lower the back end into the computer guiding the tabs on the computer into the top slots 3 10 Accessing Internal Components ...

Page 53: ...eft side Then grasp the two power supply cables labelled P4 and P5 Each connector has six pin holes and a large tab on one side as shown below There is a 12 pin power supply socket on the right side of the main system board toward the back that holds both of the power supply connectors as shown below power supply Accessing Internal Components 3 11 ...

Page 54: ...e computer carefully line up the holes in the connector with the pins in the socket and then push in the connector If you do not correctly align the holes with the pins in the socket you could severely damage your computer 4 Connect power supply connector P5 to the remaining six pins in the socket using the same procedure 3 12 Accessing Internal Components ...

Page 55: ... Carefully lower the front of the subassembly onto the computer Make sure that all four tabs on the back of the computer are inserted into the slots on the subassembly Accessing Internal Components 3 13 ...

Page 56: ...curved lip extends over the opening If necessary press on the large tab until the subassembly snaps into place 6 Locate the hard disk drive and diskette drive ribbon cables The hard disk drive cable is slightly wider than the diskette drive cable Look at the back of each drive to make sure you know which cable is which 3 14 Accessing internal Components ...

Page 57: ...the main system board on the left side of the subassembly as shown below diskette drive Both sockets have a notch on one side As shown below there is a tab on one side of the connector Connect the diskette drive cable first tab notch Accessing Internal Components 3 15 ...

Page 58: ...the pins you your computer when you push 7 Now connect the hard disk drive cable in the same manner 8 To replace the front panel fit the three ridged tabs on its bottom edge into the three notches on the lower edge of the computer as shown below tabs 9 Tilt up the front panel until the tabs on the top of the panel touch the computer Then push on the top of the panel until it snaps into place 3 16 ...

Page 59: ...ter s cover 1 Facing the back of the computer hold the cover so that the side with three tabs on the edge faces away from you as shown below 2 Insert the three tabs into the three notches behind the front panel of the computer Accessing Internal Components 3 17 ...

Page 60: ...arge screw on the back panel clockwise to secure the cover to the computer 5 Reconnect the computer to the monitor printer keyboard and any other peripheral devices you have Then reconnect the power cable to the back of the computer and to an electrical outlet 3 18 Accessing Internal Components ...

Page 61: ...e your computer for use with them Memory module also called SIMMs single inline memory modules allow you to increase the amount of memory in your computer If you want to install SIMMs you may prefer to ask your dealer to do it for you You can however follow the instructions in this chapter to install them yourself This chapter describes the SIMMs you can use in your computer Note It is best not to...

Page 62: ...ide the computer You may need to change jumper settings if you install certain types of options or if you want to change the way your computer operates If you need to replace the battery for your computer s real time clock and CMOS RAM you can follow the instructions in this chapter To change jumper settings replace the battery or install the options mentioned above you must remove the computer s ...

Page 63: ...he necessary components on your main system board alternate VGA diskette drive connector hard disk drive connector niicroprocessbr I math SIMM LED oprlon slofs interface keyboard _ II ial rt y 0 00 n I power supply connectors I coprocessor battery socket socket CN1 sockets connector Installing and Removing Options 4 3 ...

Page 64: ...dard settings 0 Enable or disable the built in VGA display adapter Ll Enable or disable the built in mouse connector D Enable or disable the password function D Set the computer to use a color or monochrome monitor If you need to change any jumper settings follow the instructions in this section Setting the Jumpers The illustration below shows the locations of the jumpers on your computer s main s...

Page 65: ...in position B as shown below position A position B I3 B B A A To move a jumper from one position to the other use needle nose pliers or tweezers to pull it off its pins and gently move it to the desired position Caution Be careful not to bend the jumper pins or damage any surrounding components on the main system board Installing and Removing Options 4 5 ...

Page 66: ... connected to a port on an option card in your computer J3 A Disables the password function B Enables the password function J4 A A color monitor is installed B A monochrome monitor is installed l Factory setting If you need to change any jumper settings follow these steps 1 2 3 4 5 Remove the computer s cover as described in Chapter 3 Remove any option cards that may be blocking your access to the...

Page 67: ...es power you will see an error message when you turn on or reset your computer Contact your dealer to obtain a replacement battery or to install the new battery for you If you want to replace the battery yourself you can follow the instructions in this section Note When the battery runs out your computer loses the information stored in the CMOS RAM and the time stored in the real time clock After ...

Page 68: ... in Chapter 3 2 The battery is attached to the bottom of the computer case just behind the front panel as shown below battery To disconnect the battery from the main system board pull up the connector plugged into socket CN1 as shown below connector 4 8 Installing and Removing Options ...

Page 69: ...p from the bottom of the computer case as shown below Then set it aside 4 Remove the new battery from its package and position it so the Velcro faces down and the cable faces connector CN1 Then attach it to the bottom of the computer case as shown below Installing and Removing Options 4 9 ...

Page 70: ...connector CN1 6 Follow the steps in Chapter 3 to replace the computer s cover Then run the SETUP program to reconfigure your system and reset the time for the real time clock See Chapter 2 of the Setup Guide for instructions 4 10 Installing and Removing Options ...

Page 71: ...son dealers as well as other vendors This section explains how to install option cards in your computer If you need to remove an option card later to access jumpers memory modules or a math coprocessor see Removing an Option Card on page 4 15 for instructions The illustration below shows the four standard option slots inside your computer option card slots Installing and Removing Options 4 11 ...

Page 72: ...o use D An 8 bit card with an additional tab along the bottom must go into an S bit slot P If you install a disk drive controller card place the card as close as possible to the drive it is controlling 2 Some option cards must be installed in a specific slot Consult the instructions that come with the card to see if this is the case Note If you are installing a high resolution graphics adapter car...

Page 73: ...card If you install a display adapter card you may need to change the settings of jumpers J1 and J4 See page 4 4 for instructions 3 Remove the retaining screw from the top of the metal option slot cover hold on to the screw so it doesn t fall into the computer Lift out the slot cover Keep the screw to secure the option card to the computer Store the slot cover in a safe place in case you remove th...

Page 74: ...terials in case you remove the card later 5 Grip the card firmly by the top corners and make sure the connectors point down as shown below 6 Insert the card into the slot guiding it straight down Once the connectors reach the slot push the card downward firmly but carefully to insert it fully You should feel the card fit into place If the card does not go in smoothly do not force it pull it all th...

Page 75: ...ter card see Using the Alternate VGA Connector below for instructions Removing an Option Card If you need to remove an option card follow these steps 1 Remove the computer s cover as described in Chapter 3 2 Remove the screw securing the card to the back of the computer and pull it straight up and out of the slot 3 Cover the option slot opening with the original metal cover and secure it with the ...

Page 76: ... This feature allows you to install a high resolution graphics adapter card in one of the option slots for your VGA monitor and still access the standard VGA signals provided by your main system board circuitry To connect the graphics adapter card interface to the alternate VGA interface follow these steps 1 Remove the computer s cover as described in Chapter 3 2 Set jumper J1 on the main system b...

Page 77: ...e on the main system board as shown below VGA interface 5 Connect the other end of the cable to the appropriate interface on the adapter card Check your graphics card manual for instructions 6 Follow the instructions in Chapter 3 to replace the computer s cover Then see Post installation Setup at the end of this chapter Installing and Removing Options 4 17 ...

Page 78: ...ng the instructions in this section However you could transmit an electrostatic discharge and damage your components so read this entire section before you begin Before you install SIMMs check the following guidelines to ensure that they will work properly P Use only 4MB fast page mode SIMMs that operate at an access speed of 80ns nanoseconds or faster Be sure all the SIMMs operate at the same spe...

Page 79: ...onfigurations for your computer Do not install SIMMs in any configuration that is not listed below Keep in mind that 4MB of memory is already soldered directly on the main system board SIMM configurations for the Equity 386 33 PLUS SIMM 1 SIMM 2 SIMM 3 Total memory 4MB 8MB 4MB 4MB 12MB 4MB 4MB 4MB 16MB l Includes 4MB soldered on main system board installing and Removing Options 4 19 ...

Page 80: ... front of the main system board near the math coprocessor socket as shown on page 4 3 3 Install the first SIMM in the socket marked SIMM 1 Position it so the components on the SIMM face the other components on the main board Place it on the left side of the metal tabs at an angle as shown below SIMM 3 S MM x 4 20 Installing and Removing Options ...

Page 81: ...extend through the holes at both ends If it does not go in smoothly do not force it pull it all the way out and try again 5 Repeat steps 3 and 4 for each SIMM you want to install 6 Replace the subassembly and cover as described in Chapter 3 7 Then see Post installation Setup at the end of this chapter for instructions on configuring your computer for use with your new memory Installing and Removin...

Page 82: ...kets Caution It is safer to have your dealer remove SIMMs for you since there is a danger of transmitting an electrostatic discharge and damaging your components 1 Remove the computer s cover and subassembly as described in Chapter 3 2 Use your fingers or two small screwdrivers to pull away the metal tabs that secure the SIMM at each end Be careful not to pull the tabs too far or they may break me...

Page 83: ...67 33 MHz math coprocessor A math coprocessor speeds up your computer s numeric calculations and graphic image displays when you are using certain application software It is best to have your dealer install a math coprocessor for you since it is a delicate component that can be damaged easily if it is installed incorrectly If you install it yourself be sure to read the manual that came with your m...

Page 84: ... coprocessor from its package and set it aside 3 The math coprocessor socket on the main system board is square and has three rows of pins on each side It has a notch in the lower left corner as shown below notch The math coprocessor also has a notch in one corner marked by a dot as shown below Y r 0 0 notch 0 l 4 24 Installing and Removing Options ...

Page 85: ...ocessor into the socket pressing evenly on all sides as shown below If the coprocessor does not go in smoothly do not force it pull it all the way out and try again keeping it straight as you insert it It is completely inserted when the surface of the coprocessor is flush even with the surface of the socket Be sure it is inserted all the way 5 Replace the subassembly and cover as described in chap...

Page 86: ...tions Post installation Setup for Memory Curds After you install an optional memory card you need to configure your computer to use it Follow these guidelines 0 Run the SETUP program to reset your computer s configuration to include the memory on your memory card See Chapter 2 of the Setup Guide for instructions Q Use the setup program that comes with your memory card to configure the computer for...

Page 87: ...nd press IEnlw to log onto that drive 2 Type CORFIX and press m You see the following message The program will configure the system to work with the SMART utility when installing the RampagePlus 286 Smart can only be executed immediately after this configuration program Continue Y N 3 To run the program press VI To exit without running the program press Nl If you press VI you see the operating sys...

Page 88: ...mat your new hard disk If you have added a hard disk drive and you want to load MS DOS or another operating system from that drive you need to install the operating system on it See the documentation that came with your operating system for instructions If you install an optional memory card use the setup program that comes with it to configure the computer for use with the card See your memory ca...

Page 89: ... drive for more information Before you perform any of the procedures described below follow the steps in Chapter 3 to remove the computer s cover and subassembly When you complete your drive installation or removal follow the instructions in Chapter 3 to replace the subassembly and cover Then see Post installation Setup Procedures at the end of Chapter 4 for information about updating the SETUP pr...

Page 90: ...ur computer may have come with a hard disk drive already installed in the vertical mounting position If not you can install one 3 inch hard disk drive in this position If you are installing your first hard disk drive it is best to install it in the vertical mounting position If you add a second hard disk drive or diskette drive use the lower horizontal drive bay 5 2 Installing and Removing Drives ...

Page 91: ...ing frames installed on it How to Use This Chapter Before you begin see the table below for a guide to the instructions you should follow first in this chapter Drive installation or removal instruction guide If you are Installing a hard disk drive or removing one and leaving another in the computer Begin with this section Setting the Hard Disk Drive Jumpers on 5 4 Removing your only hard disk Remo...

Page 92: ...hange the jumper settings on the remaining drive to indicate that it will be the only hard disk drive installed If you install two hard disk drives in your system you must change the jumper settings on each drive to indicate which drive is the master primary drive and which is the slave secondary drive A master drive is the drive on which you ll install the operating system that the computer loads...

Page 93: ... section describe setting the jumpers on the standard Epson 120MB hard disk drive The jumpers on your drive may be in a slightly different location but you set them the same way See the documentation that came with your hard disk drive for the proper settings There are three positions for the jumpers on the Epson 120MB hard disk drive installing and Removing Drives 5 5 ...

Page 94: ...in position DS Then see Installing a Hard Disk in the Vertical Position on the next page for instructions on installing your first hard disk drive If you ll be using two hard disk drives install two jumpers on the master drive in positions SP and DS Do not install any jumpers on the slave drive If you are installing both of your hard disk drives at one time it is easiest to install the drive in th...

Page 95: ... the instructions in this section to install or reinstall a hard disk drive in the vertical mounting position You may need to perform the following procedures Q Remove the mounting frames from a new hard disk drive Li Remove the mounting plate from the computer and connect it to the drive P Install the drive 0 Connect the drive and power cables If you are installing a new drive in the vertical mou...

Page 96: ...ving the Mounting Frames from the Drive Your hard disk drive comes with 5 inch mounting frames attached to each side of the hard disk drive as shown below mounting frames 5 8 Installing and Removing Drives ...

Page 97: ... the drive 1 If necessary remove the screws securing the plastic guiderail and the metal grounding plate to one of the mounting frames as shown below b 2 Remove the four screws securing the mounting frames to the hard disk drive There are two screws securing each frame as shown below Installing and Removing Drives 5 9 ...

Page 98: ...ly attached to the right side of the subassembly Follow these steps to remove the mounting plate from your computer 1 Remove the screw securing the mounting plate to the computer and set it aside Then lift up the mounting plate to remove it 2 Turn your hard disk drive so the components are facing up and the connectors at the back of the drive are facing to the right 5 20 Installing and Removing Dr...

Page 99: ...ur hard disk drive kit to secure the mounting plate to the drive Installing the Drive If you are going to install or remove a drive in one of the horizontal drive bays first follow the instructions under Installing or Removing a Drive in the Horizontal Position on page 5 19 Do not install the vertically mounted drive until you finish installing or removing any horizontal drives Installing and Remo...

Page 100: ...ng up and the ribbon cable and power supply sockets facing the back of the subassembly cable sockets 2 Locate the hard disk drive ribbon cable that came with your computer It is a flat cable with three connectors one on each end and one in the middle If you are installing a second hard disk drive the cable may be attached to the other drive 5 12 Installing and Removing Drives ...

Page 101: ... has two rows of holes one of which is blocked with a plug as shown below blocked hole The ribbon cable socket on the back of the drive has two rows of pins In one of the rows a pin is missing mlwng pin Installing and Removing Drives 5 13 ...

Page 102: ... the socket with the missing pin as shown below Make sure the holes fit over all the pins and then push in the Connector 4 Locate one of the power supply cables that lead from the power supply behind the horizontal drive bays The cables are labelled P1 P2 and P3 you can use any one 5 14 installing and Removing Drives ...

Page 103: ...e of the subassembly so it reaches the drive socket easily Align the connector with the socket so that the notched comers line up as shown below notched corners notched corners 6 Notice that there are two tabs facing downward on one edge of the mounting plate These tabs will fit into two slots in the right side of the subassembly tabs Installing and Removing Drives 5 15 ...

Page 104: ...e top of the drive toward the subassembly Then align the retaining screw hole on the mounting plate with the hole in the subassembly bracket bracket 7 Secure the drive to the bracket with the retaining screw 5 16 Installing and Removing Drives ...

Page 105: ...ve 0 You are adding a second drive either another hard disk drive or a diskette drive in the lower horizontal position Follow these steps 1 Remove the retaining screw securing the hard disk drive mounting plate to the subassembly and set it aside P 2 Tilt the hard disk drive slightly to the right and lift it off the subassembly Installing and Removing Drives 5 17 ...

Page 106: ...or hard disk drive cable power supply cable 4 If you are going to reinstall the drive set it aside and see Installing or Removing a Drive in the Horizontal Position below If you are not going to reinstall the drive go to step 5 5 Remove the four screws securing the hard disk drive mounting plate to the hard disk drive Then remove and store the mounting plate along with the screws 6 Wrap the hard d...

Page 107: ...ou ll be using If not see Setting the Hard Disk Drive Jumpers on page 5 4 for instructions If you are adding a 3lh inch drive make sure that 5 inch metal mounting frames are attached to the drive so it fits properly in the drive bay Epson 3Winch drives come with mounting frames already installed If your drive did not come with frames installed follow the instructions in the manual that came with t...

Page 108: ...lide the drive into the lower drive bay toward the back of the subassembly Watch the oval holes on the side of the drive bay so you can see when the holes on the drive are positioned in the middle of them If you are installing a diskette drive adjust its position so that the front of the drive lines up with the drive in the upper bay A hard disk drive fits all the way into the bay 5 20 installing ...

Page 109: ... you are installing a diskette drive in the lower drive bay you may want to turn the subassembly upside down and place it on your work surface Then locate the diskette drive ribbon cable one end is connected to the top diskette drive and the other end is free Use the connector in the middle of the cable to connect the second drive As shown in the next illustration there is a large slot in this con...

Page 110: ...ider on the connector lines up with the gap in the interface as shown below Make sure the cable connector fits properly onto the drive interface and then push it onto the interface Then go to step 8 Caution If you do not align the connector correctly you could severely damage your diskette drive when you push it in 5 22 installing and Removing Drives ...

Page 111: ...onnector in the middle of this cable to the horizontal hard disk drive As shown below there are two rows of holes in the connector One of the holes is blocked with a plastic plug blocked hole Notice the ribbon cable socket on the back of the drive you see two rows of pins In one of the rows a pin is missing m sing pin Installing and Removing Drives 5 23 ...

Page 112: ... and then push in the connector missing pin Caution If you do not correctly align the holes with the pins you could severely damage your hard disk drive when you push in the connector 8 Looking at the subassembly locate one of the power supply cables that lead from the power supply behind the horizontal drive bays The cables are labelled P1 P2 and P3 you can use any one 5 24 Installing and Removin...

Page 113: ...socket on your drive Make sure the holes fit over all the pins and then push in the connector notched corners notched corners Caution If you do not align the connector correctly you could severely damage your diskette drive when you push it in 9 If necessary follow the instructions under Installing a Hard Disk in the Vertical Position on page 5 7 to reinstall your vertically mounted drive Installi...

Page 114: ...ps to remove a drive from a horizontal drive bay 1 Remove the disk drive ribbon cable from the back of the drive as shown below power supply cable disk drive cable 2 Then remove the power supply cable from the back of the drive 5 26 installing and Removing Drives ...

Page 115: ...isk drive and are leaving another one in your system make sure you have set the jumpers on the remaining drive to indicate that you now have only one hard disk drive See Setting the Hard Disk Drive Jumpers on page 5 4 for instructions 6 If necessary follow the instructions under Installing a Hard Disk in the Vertical Position on page 5 7 to reinstall your vertically mounted drive Installing and Re...

Page 116: ...5 28 Installing and Removing Drives ...

Page 117: ...ccess speed at 33 MHz 4MB RAM standard expandable using 4MB SIMMs up to 16MB SIMM access speed must be 80ns or faster 64KB cache SRAM on cache module 64KB system BIOS 32KB VGA BIOS 128 KB 0 wait state access speed system ROM BIOS and video ROM can be copied into RAM through SETUP 80387DX 33 MHz support or 3167 33 MHz support Real time clock calendar and CMOS RAM for configuration battery backup Re...

Page 118: ...deo memory supports up to 1024 x 768 pixels in 16 colors and up to 640 x 480 pixels in 256 colors 15 pin D shell connector RS 232C programmable asynchronous 9 pin D shell connector Standard S bit parallel mono directional 25 pin D shell connector Mini DIN 6 pin connector for PS 2 compatible mouse or other device Mini DIN 6 pin connector for PS 2 compatible keyboard Four standard input output expan...

Page 119: ...g Diskette drives 5 inch diskette drive 1 2MB highdensity storage capacity 3M inch diskette drive 1 44MB highdensity storage capacity 5 inch diskette drive 360KB doubledensity storage capacity 3M inch diskette drive 720KB doubledensity storage capacity I lard disk drives 3 inch form factor hard disk drive s up to half height size the first mounted vertically second mounted horizontally Other devic...

Page 120: ...6 function keys userdefinable Function Four levels normal shift control alternate user definable Environmental Requirements 330 to 9900 ft 330 to 11880 ft 330 to 39600 ft Physical Characteristics Width 14 96 inches 374 mm Depth 17 32 inches 433 mm Height Weight 6 16 inches 154 mm Single diskette drive model without keyboard 21 lb 9 6 kg A 4 Specifications ...

Page 121: ...ted from 0E0000h Extended memory System BIOS ROM 64KB Default Shadow RAM Duplicated at FF0000h Reserved for system board 64KB Duplicated at FE0000h I O Expansion ROM 96KB Reserved for ROM on I O adapters VGA BIOS ROM 32KB Default Shadow RAM Video memory 128KB Reserved for graphics display buffer Conventional system memory 640KB 16MB Maximum system memory 1MB 640KB Specifications A 5 ...

Page 122: ...A 6 Specifications ...

Page 123: ...r and monitor Parallel and serial ports By changing settings on the System diagnostics main menu you can run the tests in several different ways You can specify a certain length of time to run a test select to run it continuously until you interrupt it or specify a number of times to run the test If an error occurs during a test note the error message and contact your Epson dealer Your dealer may ...

Page 124: ... to continue You see the main menu The Main Menu Screen System board Memory Hard disk Floppy Keyboard Video Misc Basic functionality test CPU protected mode test Processor speed test Coprocessor test DMA controller test Interrupt controller teat Timer test Realtime clock test ClsDS validity test Run tire parameters Testing mode T imebound C ontinuous P assbound PWait on error Y N Y Error logging Y...

Page 125: ... The help window describes how to use these keys to make menu selections and run diagnostic tests Function Move to the next test category Move to the previous test category Move to the next test Move to the previous test Star t the test Exit the diagnostics program or run time parameters box L l Cancel a selected test In progress Lnl Set the run time parameters nl Select a test or cancel selection...

Page 126: ... the mode in which to run the test You see this prompt Testing mode T imebound C ontinuous P assbound P In Timebound mode the program runs the tests for the amount of time you specify press Tl and then Enl l In Continuous mode the tests run until you interrupt them press cl and Enbrl In Passbound mode the program runs the tests the number of times you specify This is the default setting press PI i...

Page 127: ...nformation that the program needs to perform the test s If you selected Continuous testing the diagnostics program needs no additional information Instead you see this message in the Run time parameters window Test mode continuous If you selected Timebound testing you see this prompt Period 001 hr 00 min To specify the amount of time you want to run the test s type the number of hours from 000 to ...

Page 128: ...his submenu Log errors on disk Log errors to printer LPT1 Log errors to serial port No error logging Press tl or II to highlight the device on which you want the program to log the error messages and press Press c 3 Eoc to exit the menu and return to the Error logging prompt If you select No error logging the program changes the error logging response from Y to N If you select the printer LPT1 the...

Page 129: ...ing the tests The program uses this device for error logging until you change it or indicate you do not want error logging When you specify a new device the program erases the existing ERROR LOG file if any When you specify the device for error logging one of these error messages may appear Floppy disk A not present Floppy disk B not present Hard disk C not present Printer port not present Serial ...

Page 130: ...to perform and press To cancel a selection highlight the test and press b F3 again To run the selected group of tests press The program highlights each test name as it runs the test You can press F41 to select all tests for all devices and press nl to cancel all selections You cannot run certain tests along with other tests The table below lists the tests that must be run individually Diagnostic t...

Page 131: ...arameters for each pass If you selected Passbound testing the program displays the pass number on the right side of the screen above the Run time parameters window For example Pass 00001 If you entered VI at the wait on error prompt the program pauses if an error occurs When you press 0 the program continues testing Note Note Tests selected with F31 and FII remain selected until Tests selected wit...

Page 132: ... and LAR Memory Processor speed Coprocessor DMA controller Interrupt controller Timer Real time clock CMOS validity BIOS ROM Parity Identifies current clock speed Tests the coprocessor Tests memory address and page registers of DMA controllers 1 and 2 Tests interrupt mask registers Compares timer count to RTC Compares RTC to time 0 interrupt Tests the CMOS RAM See Memory Diagnostics Tests data pat...

Page 133: ...e shorts Checks the refresh interval See Hard Disk Diagnostics See Floppy Disk Diagnostics Tests the keyboard controller Tests the scan codes assigned to the keys Keyboard clock line Keyboard data line Adapter Attribute Tests the keyboard clock line Tests the keyboard data line Tests the display adapter memory Tests the display adapter attributes 80 x 25 display 40 x 25 display 320 x 200 graphics ...

Page 134: ...adapter Diagnostics l Test appears only if you have installed a color monitor Tests Function Memory Diagnostics If you have relocated any memory addresses you must change the addresses to their original locations before running the memory tests or they will not work properly If an error occurs during a memory test the program displays this message Press Enter to view faulty memory chip Press m The...

Page 135: ...ructive and which are not Destructive tests Non destructlve tests Format Media analysis Force bad tracks Performance Seek Read verify Check test cylinder Before it executes any destructive test the program displays the following messages W A R N I N G All data on hard disk you have Specified may be lost Do you still want to continue Y N Press VI and B to begin the test Press Nl and Enlwl to stop t...

Page 136: ...k drive identifier Disk drive C D C If you have only one hard disk drive the program assumes it is drive C and does not display this prompt Disk drive type The program determines the type of hard disk drive based on the type number stored in the CMOS RAM by the SETUP program and displays the following prompt Disk drive type 39 A window on the screen lists the possible drive types If you need to ch...

Page 137: ...16 3 Enter 1 if you are using an Epson IDE hard disk drive or enter the number your hard disk documentation recommends Bud track list Entering the bad track list is optional The program displays the following prompt for the bad track list Mark bad tracks Y N N You do not need to enter a bad track list for the hard disk that comes with the Equity 386 33 PLUS Press Nl if necessary c5 and then press ...

Page 138: ...inder number is 0 and the default for the end cylinder number is one less than the highest cylinder number of your hard disk For example on the 40MB hard disk the highest cylinder number is 976 Start and end head numbers The program displays the following prompts for the starting and ending head numbers Start head number 0 End head number nn Enter the first and last head numbers on which you want ...

Page 139: ...and format the hard disk for the operating system after performing this low level format See your operating system manuals for instructions Caution The hard disk format procedure destroys any data on your hard disk You may want to reformat a hard disk if you have a serious problem with the drive However before formatting a disk with data on it try every other recovery procedure described in your o...

Page 140: ... data transferred The program measures the data transfer rate in kilobytes per second It reads 64KB of data 15 times and counts the number of timer ticks using this formula Transfer rate 64KB x 15 x 18 2 timer ticks The program measures track to track seek time in milliseconds using this formula Seek time timer ticks x 1000 18 2 x 200 The number of seeks in this example is 200 A higher data transf...

Page 141: ...rror when you boot the system Force Bad Tracks Use this test to mark bad tracks on the hard disk without formatting it Caution The Force bad tracks test destroys any data on your hard disk Hard Disk Error Messages The diagnostics program displays two types of error messages while testing the hard disk messages the program generates and those the controller generates The following message appears i...

Page 142: ...ive If you see one of these error messages check the drive controller cables and power connectors If you still get an error contact your dealer Floppy Disk Diagnostics Floppy disk diagnostic tests may be destructive or non destructive Destructive diagnostics destroy data on the diskette but non destructive diagnostics do not The following table lists which tests are destructive and which are not D...

Page 143: ...mat diagnostic test Tests requiring a specially formatted diskette rTest Drive speed test Function Verifies how fast the diskette drive rotates a diskette A 1 2MB 51 4 inch diskette drive should rotate a 1 2MB diskette at 360 RPM and a 360KB diskette at 300 RPM A 1 44MB 3 4 inch drive should rotate a diskette at 300 RPM Tolerance allowed one percent Random R ead W rite test Checks the random seek ...

Page 144: ...r you Press VI and m at the Proceed prompt to begin the test Press Nl and m to return to submenu Note When you are finished running any of these tests on the test diskette you must reformat it before you can use it Floppy Disk Error Messages The diagnostics program displays two types of error messages while testing a diskette drive messages the program generates and those the controller generates ...

Page 145: ...rror Record not found Timeout error These errors could occur because of a faulty drive controller or cable or if you attempt to run a test on a write protected or unformatted diskette Miscellaneous Diagnostics These tests are listed in the Miscellaneous diagnostics submenu to provide a complete check of the parallel and serial ports Printer adapter test Comm adapter test Printer Adapter Test This ...

Page 146: ...AT type loopback connector to the port This connector enables the test to send out data and receive the same data back on one line You can purchase the connector from most electronic supply stores Be sure the connector is configured with the following settings m RD and TD shorted Q DSR and DTR shorted CI CTS and RTS shorted This test resets the computer to check for possible errors Then it checks ...

Page 147: ...or persists contact your dealer Exiting System Diagnostics To exit from the System diagnostics program press Eecl You see the following prompt Do you want to exit diag Y N N Before you press a key remove the Reference diskette from drive A If you do not have a hard disk insert our system diskette in the drive Then press VI and d w to exit the program You see this message Stand by while system is r...

Page 148: ...B 26 Performing System Diagnostics ...

Page 149: ...the Introduction Identifying Your System When you request technical assistance be ready to provide the serial number of your computer its ROM BIOS version number its configuration including the type of disk drives monitor and option cards and the names and version numbers of any software programs you are using You can find the serial number on the computer s back panel If you are able to use your ...

Page 150: ...memory ROM contains a series of diagnostic programs called power on diagnostics which your computer runs automatically every time you turn it on These programs check internal devices such as ROM RAM the timer the keyboard controller and the hard disk drive The RAM test program displays the total amount of memory currently installed in your system If the computer finds an error it displays an error...

Page 151: ...al CMOS memory size mismatch CMOS system options not set CMOS time and date not set D Drive error Action Write down message contact dealer Write down message contact dealer See Hard Disk Problems See Hard Disk Problems Write down message contact dealer See Battery Problems Run SETUP as described In Chapter 2 of the Setup Guide If error recurs write down message and contact dealer See Monitor Probl...

Page 152: ...Power on diagnostics error messages continued Keyboard is locked Write down message contact dealer ROM BIOS checksum Write down message contact dealer C 4 Troubleshooting ...

Page 153: ... on the back panel and an electrical outlet Replace the system or Reference diskette if necessary and turn on the computer again I If you turn off the computer always wait at least five seconds before turning it back on This allows the computer to clear and reset its memory 2 If the power light still does not come on check the electrical outlet for power Turn off your computer and unplug the power...

Page 154: ...our computer may take a long time to complete its power on diagnostics if you have just made a change in your system s configuration The first time you turn on your computer after making such a change it can take several minutes to finish its self test depending on what you changed If the computer does not display the MS DOS prompt after five minutes press the RESET button and try again If that do...

Page 155: ...ing the cbl J Jl J command or the RESET button See Resetting Your Computer in Chapter 1 for more information If resetting the computer does not work turn it off and wait at least five seconds If you do not have a hard disk drive insert the system or Reference diskette in drive A Then turn on the computer It should load your operating system If you installed a display adapter card in your computer ...

Page 156: ... delete it see Chapter 2 in the Setup Guide for instructions 0 If you do not know the current password follow the steps below Accessing Your Current Password If you have forgotten your current password and cannot use your computer follow these steps 1 Turn off the computer and follow the instructions under Changing the Jumper Settings in Chapter 4 to disable the password function by setting jumper...

Page 157: ...able the password function by setting jumper J3 to position B 6 If you do not have a hard disk insert the system diskette in drive A Turn on the computer If you set a new password you see the Enter Password prompt Enter the password to access your system See Using the Password in Chapter 1 If you did not set a new password you do not see the Enter Password prompt and you can access your system imm...

Page 158: ... off the function 3 If nothing happens when you type on the keyboard see The Computer Does Not Respond above 4 If you are still having trouble with your keyboard run the Keyboard diagnostic tests described in Appendix B If the diagnostics indicate an error contact your dealer Monitor Problems For monitor problems check the following 1 If there is no display on the screen check that the monitor s p...

Page 159: ...d if you installed a display adapter card be sure its switches or jumpers are set properly See Connecting a Monitor in Chapter 1 of the Setup Guide and the monitor and display adapter card manuals for instructions 6 Be sure you have chosen the correct display adapter type in the SETUP program See Setting the Primary Display Type in Chapter 2 of the Setup Guide 7 If you are running an application p...

Page 160: ...a diskette try the following steps 1 You may have inserted the diskette upsidedown or it may not be inserted all the way Remove the diskette from the drive and reinsert it with the label facing up If the diskette drive has a latch be sure to turn it down to secure the diskette in the drive See Chapter 1 for detailed instructions on inserting and removing diskettes 2 If reinserting the diskette doe...

Page 161: ...matted before you can store data on it See your operating system manuals for instructions on formatting diskettes 6 You may have entered an incorrect diskette drive type when you ran the SETUP program Run SETUP again to check the setting See Chapter 2 of the Setup Guide for instructions 7 Did you receive one of the following MS DOS error messages Disk Drive Error Abort Ignore Retry Disk error read...

Page 162: ...Drive Problems If you see an error message or have difficulty with a diskette drive check the following 1 2 3 If you are having problems with a new diskette drive that your dealer installed for you consult your dealer about the problem If you installed the drive yourself did you carefully follow all the instructions in Chapter 5 of this manual Review the instructions and check all the cable connec...

Page 163: ...uggestions in this section are divided into three categories 0 Installing the drive Cl Preparing the drive for use tl Accessing data on the drive Consult the section that seems most likely to cover the problem you are having For example if you have been able to use data on your disk in the past but suddenly cannot see Accessing Data on the Drive Caution If your disk has data on it be very careful ...

Page 164: ...uter s configuration information Check to make sure you chose the correct drive type and that the FDD option is set to Enabled See Chapter 2 of the Setup Guide for instructions 4 If you installed a non Epson hard disk drive was it physically formatted by the manufacturer A blank new hard disk must be formatted or initialized before you can partition it and install an operating system on it This ty...

Page 165: ... installing the operating system are provided in your MS DOS manuals If you are using another operating system follow the instructions that came with it If you do not prepare the drive correctly you will not be able to store data on the disk For example if you have partitioned the drive and formatted it for MS DOS or for another operating system but you do not copy the operating system to the driv...

Page 166: ...e Hard Disk Format in Appendix B and your operating system manuals for instructions If you cannot access data on your hard disk or you are receiving read write errors the disk may have a physical problem Contact your dealer Software Problems If you are having trouble with an application program try the following solutions 1 If the application program does not start check that you are following the...

Page 167: ...y combinations you can type to tell MS DOS to stop what it is doing These methods may also work in your application programs 0 Hold down ctrll and press cl D Hold down cbll and press m An application program can occasionally lock the computer making it unresponsive to the keyboard If your computer does not respond when you type on the keyboard you can reset it Follow the instructions in Chapter 1 ...

Page 168: ... know which port is primary and which is secondary See Chapter 2 of the Setup Guide for instructions on how to define the parallel and serial ports using the SETUP program 4 If your printer is properly set up but is still not functioning test it from the MS DOS level When the screen displays the MS DOS command and press prompt such as C or A hold down re Rhts m This should print the contents of th...

Page 169: ...ly check the following 1 Is the option card installed correctly The most common problem with option cards is a loose connection Make sure the card is well seated in its slot Check the installation procedure described in Chapter 4 and also see the instructions that come with the card 2 Did you set the necessary DIP switches or jumpers on the option card See the card s manual for instructions 3 Did ...

Page 170: ...ted to its port on the back of the computer Also make sure you have connected it to the correct port See Chapter 1 of the Setup Guide for more information 2 If the mouse is connected properly make sure that jumper J2 on your computer s main system board is set correctly for your mouse See Chapter 4 for more information 3 Did you install the mouse driver correctly See your software manual and the d...

Page 171: ...les in Chapter 4 and make sure you followed all the instructions 2 Be sure to run the SETUP program after you install or remove memory modules to automatically update your memory configuration See Chapter 2 of the Setup Guide for instructions 3 If you are still having trouble with your SIMMs write down any error messages and contact your dealer Battery Problems The battery in your computer is a 3 ...

Page 172: ...ay have installed the coprocessor incorrectly See Chapter 2 of the Setup Guide and Chapter 4 of this manual for more information your dealer for information about a special extraction tool do not attempt to remove it without this tool 2 If your math coprocessor is listed as Installed in the SETUP program but still does not seem to be working check the manual that came with it for troubleshooting i...

Page 173: ...II American Standard Code for Information Interchange A standardized coding system for representing characters such as numbers letters and graphic symbols An ASCII character occupies one byte of storage Many different computers printers and programs can use files transmitted in ASCII code Asynchronous A method of data transmission in which one machine sends data one character at a time to another ...

Page 174: ...r main memory Batch file A type of file that lets you execute a series of MS DOS commands by typing one command Batch files are text files with the filename extension BAT When you type the filename MS DOS executes all the commands in that file sequentially BIOS Basic Input Output System Routines in ROM Read Only Memory that handle basic input output functions of the operating system and the video ...

Page 175: ...ers punctuation marks and graphic symbols CMOS Complementary Metal Oxide Semiconductor A type of low power silicon chip Code A system of symbols for representing data or instructions Also any software program or part of a program Command An instruction you enter usually on a keyboard to direct your computer to perform a specific function Command prompt The symbol or message that tells you MS DOS i...

Page 176: ...rocessor Copy protected program A type of program that cannot be copied Some copy protected programs require you to leave the program diskette in the drive while you are using it Some also require the computer to be running at low speed 11 MHz instead of high speed 33 MHz See also Automatic speed CPU Central Processing Unit The primary unit of the computer that interprets instructions performs the...

Page 177: ... Any value or setting that takes effect when the computer is turned on or reset A default value stays in effect unless you override it temporarily by changing a setting or you reset the default value itself Device A piece of equipment that is part of a computer system and performs a specific task such as a disk drive a monitor or a printer Device driver A file containing instructions that allow yo...

Page 178: ...sks Disk drive The physical device that allows the computer to read from and write to a disk A diskette drive has a disk slot into which you insert a diskette A hard disk is sealed inside a protective unit Diskette A flat piece of flexible plastic coated with magnetic material used to store data permanently Display adapter card A circuit board that can be installed in one of the computer s option ...

Page 179: ...colon for example C EGA Enhanced Graphics Adapter A type of display adapter card that allows you to display high resolution graphics on a compatible monitor It can display up to 43 lines of text with 80 characters on each line or it can display monochrome or N color graphics at resolutions up to 640 x 350 Expandedmemory Memory that specially written MS DOS application programs can use with an Expa...

Page 180: ...name up to eight characters long that MS DOS uses to identify a file Fixed disk See Hard disk Format To prepare a new disk or an old one you want to reuse so that it can store information Formatting divides a disk into tracks and sectors and creates addressable locations on it Graphics Lines angles curves and other nonalphanumeric data Hard disk The enclosed unit used to store large amounts of dat...

Page 181: ...le or double density diskettes A 5 inch high density diskette can store 1 2MB of data A 3Winch high density diskette can store 1 44MB of data Input output l O port See Port Inter ace A physical or software connection used to transmit data between equipment or programs Jumper A small device that connects two pins on an option card a disk drive or the main system board to activate a particular funct...

Page 182: ...uter containing the circuitry the computer requires to operate Math coprocessor An optional device that enables the computer to process certain mathematical calculations faster MCGA Monochrome Color Graphics Adapter A type of display adapter that runs either a monochrome or color graphics monitor MDA Monochrome Display Adapter A type of display adapter that displays text in only one color such as ...

Page 183: ...odule A small circuit board that contains memory chips You can add 4MB memory modules to the main system board inside the computer to expand the computer s memory A memory module is commonly called a SIMM single inline memory module Memory on card The additional memory on an option card installed in the computer MGA Multi mode Graphics Adapter A type of display adapter card that can display monoch...

Page 184: ... can display in several colors Mouse A hand held pointing device with one or more buttons When you slide the mouse over a flat surface in a certain direction the cursor moves in the same direction on the screen MS DOS Microsoft Disk Operating System The operating system most commonly used with your computer See also Operating system Multifrequency monitor A monitor that accepts input at different ...

Page 185: ...you install inside the computer to provide additional capabilities such as a modem OS 2 Operating System 2 The enhanced operating system by Microsoft that provides dual mode processing and multitasking capabilities See also Operating system Parallel The type of interface that transmits all the bits in a byte of data simultaneously over separate lines See also Interface and Serial Parameter A quali...

Page 186: ...rs up to seven you type after you turn on the computer in order to access and use your system Pathname The directory name s you specify to locate a file For example the pathname for the file SALES stored in the subdirectory BUSINESS is BUSINESS SALES Peripheral device An external device such as a printer or a modem connected to a computer that depends on the computer for its operation Port A physi...

Page 187: ...u work All data stored in RAM is erased when you turn off or reset the computer so you must store any data you want to keep on disk Read To copy data from one area to another For example when you open a text file stored on disk the computer reads the data from the disk and displays it on the screen Read write head The physical device inside a disk drive that reads data from and records data on the...

Page 188: ... in MS DOS designated by a backslash All other directories are subdirectories of the root directory RS 232C A widely used standard type of serial interface You can connect an RS 232C device to the computer s built in port Sector A contiguous section of a disk track that provides an address at which the computer can access data Self test The initial diagnostics procedures a system performs to check...

Page 189: ...branches down from another subdirectory or from the root directory Switch An option added to an MS DOS command that modifies the way the command works Switches are usually preceded by a forward slash See also Parameter System diagnostics A series of checks you can perform on the computer to make sure the hardware is functioning correctly System diskette A diskette that contains the operating syste...

Page 190: ...phics at resolutions up to 1024 x 768 and 256 color graphics at resolutions up to 640 x 480 on a compatible VGA monitor Video card A display adapter card that can be installed in one of the computer s option slots to provide a monitor interface Your computer comes with a built in VGA adapter so you do not need to install a video card if you are going to use this interface Write To store data on a ...

Page 191: ...16 4 26 28 video see Video cards Clock calendar RAM 4 8 A 1 Clock real time 4 8 A 1 CMOS RAM 4 2 4 7 A 1 Command stopping 1 4 Control codes CTRL ALT 2 4 2 6 CTRL ALT 2 4 2 6 CTRL ALT DEL 1 5 C 7 CTRL BREAK 1 4 CTRL C 1 4 Controllers A 2 Coprocessor see Math coprocessor COPY 1 11 2 1 Copying diskettes 1 16 1 19 files 1 1 1 11 1 16 1 19 1 21 Copy protected programs 2 2 3 CORFIX 1 1 4 27 Cover removi...

Page 192: ... 9 11 write protecting 1 12 1 14 15 Display adapter see Video cards and VGA port Display screen see Monitor Doubledensity diskettes 1 9 10 Doublesided diskettes 1 9 10 Drives see Diskette drive or Hard disk E EDIT 2 1 EDLIN 2 1 Environmental requirements A 4 Epson Customer Resource Center number Intro 2 Error logging B 6 7 Error messages battery C 23 MS DOS C 13 power on diagnostics C 2 5 system d...

Page 193: ...HDSIT l l 1 21 22 Heads read write 1 9 1 21 22 Help where to get Intro 2 Highdensity diskette 1 9 10 I Identifying your system C 1 2 Inserting diskettes 1 16 18 Installing options 4 1 28 Interfaces A 2 K J Keyboard check El 1 controller check C 2 diagnostics B 11 layout A 4 problems C 10 special keys 1 2 4 specifications A 4 speed commands 2 4 tests B 11 Key disk 2 2 L Low level format B 17 C 17 M...

Page 194: ...el interface A 2 port test B 23 24 Partitions on hard disk 1 20 2 8 B 17 C 17 Password changing 1 6 2 9 deleting 1 6 disabling 2 9 C 8 9 entering 1 6 2 7 8 jumper 4 4 6 C 9 problems C 8 9 using 1 6 Physical characteristics A 4 Physical formatting B 17 C 17 Port specifications keyboard A 2 monitor A 2 mouse A 2 parallel A 2 serial A 2 Power on diagnostics C 2 5 Power on password see Password Power ...

Page 195: ...Subassembly installing 3 9 16 removing 3 5 8 System BIOS C 1 2 board 4 3 board tests B 10 diagnostics B 1 25 memory see Memory T Tape drive 5 1 5 3 Timer check B 10 C 2 Tracks 1 7 10 Troubleshooting C 1 24 TURBO light 2 2 U Utilities VGA 1 1 2 2 9 10 Utility diskettes 1 1 2 2 9 10 V VER C 2 VGA port alternate interface 2 9 4 12 4 16 17 diagnostics B 11 12 extended features 2 9 20 jumper 4 4 6 spec...

Page 196: ...W Write protecting diskettes 1 12 1 14 15 Write protect notch 1 14 Write protect switch 1 15 Write protect tab 1 14 X XCOPY 1 11 6 index ...

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