1.
If you do not have a hard disk, insert the MS-DOS Startup
diskette in drive A. Turn on your computer or press the
RESET
button. You see the version number of your video
BIOS at the top of the screen as your computer boots. Write
down the number.
2.
Then the computer performs a memory test. The version
number of your system ROM BIOS appears at the bottom of
the screen. Quickly write down the version number. If you
do not have enough time to write down the entire number,
press
RESET
and try again.
3. When you see
Press <Del> to start SETUP,
press the
Del
key to run SETUP. Write down the
appropriate information about your configuration shown on
the main SETUP menu. Then exit SETUP (without saving
the configuration).
4.
At the MS-DOS command prompt, type
VER
and press
Enter
to display the MS-DOS version number. Write it
down.
5.
Give the information you have gathered to your dealer or
Customer Care Center.
Error Messages
Your computer’s built-in memory
(ROM)
contains a series of
diagnostics programs, called power-on diagnostics, which your
computer runs automatically every time you turn it on. These
programs check internal devices such as ROM, RAM, the timer,
the keyboard controller, and the hard disk drive. The RAM test
program displays the total amount of memory currently installed
in your system. If the computer finds an error, it displays an error
message on the screen.
D-2 Troubleshooting
