Problem Solving
63
Where to Get Help
Internet Support
Epson provides technical assistance 24 hours a day at
www.epson.com/support
.
Here you can
access troubleshooting information, download product documentation, and receive technical
advice through e-mail.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call
(800) 637-7661
and enter the PIN on the
Epson PrivateLine Support card that came with your projector. This is the fastest way of
speaking to a live representative, and it’s free. This service is available 6
AM
to 6
PM
, Pacific
Time, Monday through Friday, for the duration of your warranty period.
You may also speak with a projector support specialist by dialing one of these numbers:
■
U.S.:
(562) 276-4394
, 6
AM
to 6
PM
, Pacific Time, Monday through Friday
■
Canada:
(905) 709-3839
, 6
AM
to 6
PM
, Pacific Time, Monday through Friday
Days and hours of support are subject to change without notice. Toll or long distance charges
may apply.
Before you call, please have the following information ready:
■
Product name (PowerLite Home Cinema 8100 or Home Cinema 8500 UB)
■
Product serial number (located on the bottom of the projector)
■
Computer configuration, if you’re connected to a computer
■
Description of the problem
Purchase Supplies and Accessories
You can purchase screens, carrying cases, or other accessories from an authorized Epson
reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). To purchase
online, visit
www.epsonstore.com
(U.S. sales) or
www.epson.ca
(Canadian sales).
