Epson EH-LS500B User Manual Download

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Troubleshooting

Problem Solving

Handling Problems

If the projector is not operating correctly, turn off the power, reconnect the power cord, and then turn it on
again.

If this does not solve the problem, check the following points.

•

Use the indicators to check the status of the projector.

•

See the list of problems in this guide for information on solving problems.

If you cannot solve the problem, contact your local dealer or the contact information provided in the Epson
Projector Contact List.

Reading the Indicators

You can check the status of the projector from the flashing and lit Indicators on the control panel.

Temperature indicator

Laser indicator

Status indicator

Standby indicator

Refer to the following table to check the projector's status and how to remedy problems shown by the
indicators.

Summary of Contents for EH-LS500B

Page 1: ...User s Guide ...

Page 2: ...as well as a support and service guide troubleshooting check lists and so on Make sure you read this guide before using the pro jector User s Guide this guide Contains information on setting up and basic operations before using the projector using the Configuration menu and handling problems and performing routine maintenance Quick Start Guide Contains information on the procedures for setting up ...

Page 3: ...at if ignored could possibly result in personal injury or physical damage due to incorrect handling General Information Indications Attention Indicates procedures which may result in damage or malfunctions to occur c Indicates additional information and points which may be useful to know regarding a topic s Indicates a page where detailed information regarding a topic can be found Menu Name Indica...

Page 4: ...ote Control 21 Installing the Remote Control Batteries 21 Remote Control Operating Range 21 Operating range left to right 21 Operating range top to bottom 21 Basic Operations Projecting Images 22 Turning On the Projector 22 If the target image is not projected 23 Using the Home Screen 24 Turning Off 25 Adjusting the Projected Image 26 Adjusting the Focus 26 Adjusting the Projection Size Adjust Zoo...

Page 5: ...4 Operating using a smartphone remote control function 55 Configuration Menu Configuration Menu Functions 57 Configuration Menu Operations 57 Configuration Menu Table 58 Image menu 58 Signal menu 59 Settings menu 61 Extended menu 63 Network menu 65 Info menu 69 Reset menu 69 Troubleshooting Problem Solving 70 Handling Problems 70 Reading the Indicators 70 Indicator status during an error warning 7...

Page 6: ...umables 92 Supported Resolutions 93 PC 93 Unique Aspect 93 SD 93 HD 94 4K 94 3D 95 Specifications 98 EH LS500W EH LS500B 98 Appearance 101 List of Safety Symbols 102 Safety Instructions for Laser Products 104 Laser Warning Labels 105 Glossary 106 General Notes 107 General Notice 108 ...

Page 7: ...jection youcanwirelesslyconnectthepro jector to smartphones and tablets You can download Epson iProjection for free from the App Store or from Google Play s p 54 Other Useful Functions In addition the following useful functions are provided Playing audio through the internal speaker This allows you to enjoy audio without an external speaker Operate by remote control from a smartphone By using Epso...

Page 8: ...ting a streaming media player s p 17 f Air filter cover When cleaning or replacing the air filter open this cover and remove the air filter s p 83 p 85 Air intake vent Intake vent for air used to cool the projector internally g Standby button Standby indicator Turns the projector on or off s p 22 Lit when the projector is on Shows the projector s status through a combination of other indicators li...

Page 9: ...ity slot The security slot compatible with the MicroSaver security system manufactured by Kensington For more details visit the homepage of Kensington at http www kensington com e Air exhaust vent Exhaust vent for air used to cool the projector internally Caution While projecting do not put your face or hands near the air exhaust vent anddonotplaceobjectsthatmaybecomewarpedordamagedbyheatnear the ...

Page 10: ...ce port This is not normally used e USB A port Connects the optional Wireless LAN unit It is also used when updating the firmware s p 19 f RS 232C port When controlling the projector connect the projector to a computer with an RS 232C cable This port is for control use and should not normally be used s p 98 g Audio Out port Outputs audio during playback to external speakers s p 20 h Cable holder P...

Page 11: ...ir to cool the streaming media player d Air exhaust vent Air exhaust vent to cool the streaming media player e Rear foot Supports the projector when it is set up on a table Caution Placetheprojectoronaflatsurfacesuchasatabletoprojectimages Donotattachacommerciallyavailable mount and so on to the screw hole at the bottom If this projector is installed on a wall or ceiling using this screw hole it c...

Page 12: ...s p 24 d Volume Left Right buttons Adjusts the volume s p 30 Selectsmenu itemsoradjustmentvalues whiledisplayingtheprojector smenu s p 57 When the Keystone screen is displayed you can adjust horizontal distortion in the projected image s p 28 e Source button Changes to the image from each input port s p 23 f Esc button Returns to the previous menu level when a menu is displayed s p 57 g Keystone U...

Page 13: ...ntrolbut tons Operates a streaming media player and video devices compliant with the HDMI CEC standard s p 46 e Menu button Displays and closes the Configuration menu On the Configuration menu you can make adjustments and settings for Signal Image and so on s p 57 f A V Mute button Temporarily hides or shows the image and audio s p 30 g Volume buttons Adjusts the volume s p 30 h Home button Displa...

Page 14: ...uction 13 Name Function j Esc button Closes the current function Press when a menu is displayed to return to the previous menu level s p 57 k Remote control light emitting area Outputs remote control signals ...

Page 15: ...ow to install the projector Installing in parallel with the screen If the projector is installed at an angle to the screen keystone distortion occurs in the projected image Adjust the projector s position so that it is installed in parallel with the screen c If the projector cannot be installed directly in front of the screen adjust the position of the projected image s p 26 ...

Page 16: ...lace out of load range Otherwise it could fall or topple causing an accident and injury When installing the projector in a high position such as on a shelf take measures against falling by using wires or belts to ensure safety in an emergency such as an earthquake and to prevent accidents If it is not installed correctly it could fall causing an accident and injury Do not block the air intake vent...

Page 17: ...of the screen C Distance from the projector to the top of the screen D Distance from the center of the lens to the back of the projector E Size of the projected image Unit cm 16 9 Screen Size A B C E W x H Minimum Wide to Maximum Tele Minimum Wide Minimum Wide 70 155 x 87 43 59 12 99 80 177 x 100 49 67 14 114 90 199 x 112 56 76 16 128 100 221 x 125 62 17 142 110 244 x 137 69 19 156 120 266 x 149 7...

Page 18: ...lfunction to occur Connecting a Streaming Media Player To project images from a streaming media player connect them using the HDMI extension cable and the USB power cable supplied DC Out 2 0A HDMI 3 a Remove the front cover b Remove the storage space cover c Connect the HDMI extension cable supplied to the HDMI3 port d Connect the USB power cable supplied to the DC Out 2 0A power supply port e Con...

Page 19: ...bles i Replace the front cover Connecting Video Equipment To project images from DVD Blu ray players connect to the projector using an HDMI cable commercially available c To display signals in the 18 Gbps transmission band such as 4k60p 4 4 4 use a premium HDMI cable If you use a cable that does not support it images may not be displayed properly If you experience any trouble displaying images at ...

Page 20: ...he wireless LAN function connect the optional Wireless LAN unit ELPAP10 to the USB A port You can use one of the following methods to project over wireless LAN For more details see the download page Projecting four screens simultaneously When using Epson iProjection Windows Mac you can display up to four separate screens from the projector from up to 50 computers connected to the network You can d...

Page 21: ...peakers set Audio Out Device to Projector s Settings HDMI Link Audio Out Device p 61 When an AV system is not connected to the projector audio is output from the external speakers even if Audio Out Device is set to AV System Connecting an ARC Compatible AV System To output audio from an ARC compatible AV System use an HDMI cable commercially available to connect the AV System to the HDMI2 ARC port...

Page 22: ... catch lift the cover up b Replace the old batteries with new batteries Check the polarity of the batteries and before installing c Reattach the battery cover Press the cover until it clicks into place c If delays in the responsiveness of the remote control occur or if it does not operate it probably means that the batteries are becoming flat Replace with two new batteries AAA size manganese or al...

Page 23: ...the projector to turn it on Remote control Top of projector Theprojector sstatusindicatorflashesblue as the projector warms up Once the projector is warmed up the standby indicatorandthestatusindicatorturnblue c When Direct Power On is set to On you can start projecting by simply connecting the power cord to the projector without having to press any buttons s Extended Operation Direct Power On p 6...

Page 24: ...the power on and a Control Panel Lock function to prevent accidental operations and so on s Settings Lock Setting Child Lock Control Panel Lock p 61 Whenusingatanaltitudeof1500mormore setHighAltitudeModetoOn sExtended Operation High Altitude Mode p 63 If the target image is not projected If the image is not projected you can change the source using one of the following methods Remote control Contr...

Page 25: ... the projector is turned on Home Screen Auto Disp is set to On s Extended Home Screen Home Screen Auto Disp p 63 There are no signals from any sources a Selects the source you want to project b Displays the Connection Guide c Displays the Configuration menu s p 57 d Performs menu options assigned to Custom Function 1 and Custom Function 2 on the Home Screen s Extended Home Screen p 63 e Sets the b...

Page 26: ...mote control once s Extended Display Standby Confirmation p 63 d Wait until cool down is complete When cool down is complete the status indicator stops flashing e Disconnect the power cord c If the power cord is connected some electricity is consumed even if no operations are made Whenconnectingthepowercord again wait a sufficient time interval f Attach the lens cap c When USB Power in Standby is ...

Page 27: ...terstartingtoprojecttheimages Adjusting the Focus Adjust the focus by moving the focus lever up or down Adjusting the Projection Size Adjust Zoom The zoom function adjusts the size of the projected image a Press the Menu button to display menus in the order Settings Zoom Remote control Control panel b Use the left and right buttons to make adjustments c Press the Menu button to exit the menu ...

Page 28: ...then adjust the projection position by using Image Shift You cannot adjust the projection position when the zoom is set to maximum wide Images are not stable immediately after the projector is turned on Wait for at least 20 minutes after you start projecting to adjust the projection position The setting for Image Shift is stored even when the projector is turned off If you change the projector s i...

Page 29: ...on the control panel to display the V Keystone H Keystone gauges When the gauges are displayed press the up and down buttons to perform vertical correction and press the left and right buttons to perform horizontal correction When the top or bottom is too wide When the left or right is too wide c When you correct keystone distortion the projected image may be reduced Increase the projection distan...

Page 30: ...ter button c To reset the Quick Corner corrections hold down the Esc button for about two seconds while the areaselection screen is displayed and then select Yes d Press the up down left right buttons to adjust the shape of the image as necessary Press the Enter button to return to the area selection screen c Ifyouseethisscreen youcannot adjust the shape any further in the direction indicated by t...

Page 31: ...olume A sudden excessive volume may cause loss of hearing Always lower the volume before powering off so that you can power on and then gradually increase the volume Hiding the Image and Muting the Audio Temporarily A V Mute PresstheA Vmutebuttonontheremotecontroltoshoworhidetheimage Theaudioisalsomutedorplayed c Formovies theimageandaudiocontinuetoplayevenduringA VMute Youcannotresumeprojection f...

Page 32: ...onfirm the selection Mode Application Dynamic This is the brightest mode Best for prioritizing brightness Bright Cinema Best for projecting vivid images Cinema Best for enjoying content such as movies Game Best for enjoying content such as video games Switching the Screen Between Full and Zoom Aspect You can change the input signal s type aspect ratio and resolution to match the Aspect of the proj...

Page 33: ...not switch the Aspect when the Source is LAN Also when the Source is HDMI1 HDMI2 HDMI3 you may not be able to change the Aspect depending on the input signal By normally selecting Auto the optimum aspect is used to display the input signal Change the setting if you want to use a different aspect Aspect Mode Aspect Ratio for Input Signal 16 10 16 9 4 3 Normal Full Zoom c When a 4K image signal is b...

Page 34: ...air and patterns on clothing are enhanced Thick Line Enhancement Roughpartssuchasoutlinesforentiresubjectsorthebackgroundareenhanced making the overall image clearer a Press the Menu button to display menus in the order Image Sharpness Remote control Control panel The Sharpness adjustment screen is displayed b Usetheupanddownbuttonstoselect the item and then use the left and right buttons to make ...

Page 35: ...eduction 1 2 3 4 You can reduce dot and block noise that occurs in outlines when pro jecting MPEG movies Super resolution 2 FineLineAdjust Enhancesthecontrastandtheoutlinesofcomplicated images Soft Focus Detail Enhances the contrast and the outlines for smooth backgrounds Detail Enhancement 2 Enhances the contrast in an image to create a more emphatic texture and material feel Strength The larger ...

Page 36: ...n Setting Frame Interpolation You can play fast moving images smoothly by automatically producing intermediate frames between the original frames Frame Interpolation is available under the following conditions When Image Processing is set to Fine s Signal Advanced Image Processing p 59 When the source is HDMI1 HDMI2 HDMI3 When inputting 2D signals or 3D signals 1080p 24 Hz s p 93 This is unavailab...

Page 37: ...ve signal input from the HDMI1 HDMI2 HDMI3 ports a Press the Menu button to display menus in the order Signal Advanced Image Processing Remote control Control panel b Use the up down buttons to switch between Fine and Fast c This does not support 3D images When Image Processing is set to Fast Noise Reduction Frame Interpolation Deinterlacing and MPEG Noise Reduction are fixed at Off ...

Page 38: ... for R red G green and B blue a Press the Menu button to display menus in the order Image White Balance Custom Remote control Control panel b Usetheupanddownbuttonstoselect the item and then use the left and right buttons to make the adjustments The image becomes brighter when moved to the right positive and darker when moved to the left negative Offset When the image is made brighter shading for ...

Page 39: ... of the image Brightness Adjusts the overall color brightness of the image a Press the Menu button to display menus in the order Image Advanced RGBCMY Remote control Control panel b Usetheupanddownbuttonstoselect the color you want to adjust and then pressthe Enter buttontoconfirmthe selection c Usetheupanddownbuttonstoselect Hue Saturation or Brightness d Use the left and right buttons to make ad...

Page 40: ...ontrol panel b Usetheupanddownbuttonstoselect the correction value and then press the Enter button to confirm the selection The larger the value the lighter the dark portions of the image become but bright areas may appear discolored The upper part of the gamma adjustment graph becomes rounded The smaller the value the darker the bright portions of the image become The lower part of the gamma adju...

Page 41: ...ents a Press the Menu button to display menus in the order Image Advanced Gamma Custom Remote control Control panel b Use the left and right buttons to select the tone you want to adjust from the graph c Use the up and down buttons to adjust the brightness and then press the Enter button to confirm the selection ...

Page 42: ...setheupanddownbuttonstoselect Save Memory and then press the Enter button to confirm the selection d Usetheupanddownbuttonstoselect the memory name you want to save and then press the Enter button to confirm the selection The current projector settings are saved to the memory If the mark on the left of the memory name is turned aqua it means the memory has already been registered When you select a...

Page 43: ...ry and press the Enter button thesettingsappliedtothecurrentimagearereplacedwith the settings from the memory Erase Memory Erases a saved memory When you select a memory name and press the Enter button a message is displayed Select Yes and then press the Enter button to erase the selected memory Rename Memory Changes the memory name Select the memory name you want to change and then press the Ente...

Page 44: ...play p 59 Pair 3D Glasses This projector supports the following 3D formats Frame Packing Side by Side Top and Bottom If the 3D image cannot be viewed The projector automatically projects a 3D image when detecting a 3D format Some 3D TV broadcasts may not contain 3D format signals If this happens follow the steps below to set the 3D format a Press the Menu button to display menus in the order Signa...

Page 45: ...not be changed 4K Enhancement Frame Interpolation Aspect Overscan set to Off Super resolution Image Processing Advanced Dynamic Range The appearance of the 3D image may change depending on the temperature of the surroundings Refrain from using the projector if the image is not projected normally Using 3D Glasses You can view 3D images by using a pair of commercially available 3D Glasses with an ac...

Page 46: ...kering goes away or turn off the lights completely when viewing 3D images In some very rare cases this flickering could trigger seizures or fainting for some individuals If you begin to feel uncomfortable or unwell at any time when viewing 3D images stop immediately Stay at least three times the height of the screen away from the screen when viewing 3D images The recommended viewing distance for a...

Page 47: ...HDMI Link p 61 Input Change Link Changes the input source of the projector to HDMI when content is played back on the connected device Connected Devices Operations Using the projector s remote control you can perform op erations such as Play Fast Forward Rewind Pause Volume Adjustment and Audio Mute You can also select the following functions from the HDMI Link screen Function Explanation Audio Ou...

Page 48: ...nd select on the device you want to project the image from Devices that can be controlled by HDMI Link automatically become the selected device Before displaying the list of connected devices check that HDMI Link is set to On s Settings HDMI Link HDMI Link p 61 a Press the Menu button to display menus in the order HDMI Link Device Connections Remote control Control panel The Device Connections lis...

Page 49: ...the projector c Before making settings connect a LAN cable to the LAN port and connect the projector to the wired LAN a Press the Menu button to displaymenus intheorderNetwork NetworkConfiguration Remote control Control panel b Select Basic and then set the following as necessary Projector Name Enter a name up to 16 alphanumeric characters long to identify the projector over the network PJLink Pas...

Page 50: ...king settings select Complete and follow the on screen instructions to save your settings and exit the menus f Press the source button on the remote control or the Source button on the control panel and then select LAN The settings are complete when you see the correct IP address on the LAN standby screen c TopreventtheIPaddressfrombeingdisplayedontheLANstandbyscreenortheHomescreen set IP Address ...

Page 51: ...omer is liable for any costs involved You can download Epson iProjection Windows Mac from the following Web site http www epson com You can download Epson iProjection iOS Android from the App Store or Google Play Selecting Wireless Network Settings Manually Before you can project from your wireless network you need to select network settings for the projector a Press the Menu button to display men...

Page 52: ...layed keyboard to enter the name passwords and keyword Use the up down left right buttons to select characters and then press the Enter button to confirm the selection e Select Wireless LAN and then press the Enter button f Select the Connection Mode setting Quick Lets you connect the projector to your smartphones tablets or computers directly using wireless communication When you select Quick go ...

Page 53: ...nd exit the menus j Press the source button on the remote control or the Source button on the control panel and then select LAN The settings are complete when you see the correct IP address on the LAN standby screen When you have finished making wireless settings for your projector you need to make wireless settings on the connected device Then start the network software to send images to your pro...

Page 54: ...c Click Connect Selecting wireless network settings in OS X a Click the AirMac icon on the menu bar at the top of the screen b Make sure AirMac is turned on and select the network name SSID of the network the projector is connected to Setting Up Wireless Network Security Youcansetupsecurityforyourprojectortouseonawirelessnetwork SetuponeofthefollowingConnection Mode to match the settings used on y...

Page 55: ...ojection in Quick connection mode we recommend making security settings s p 53 a To display the QR code press the Menu button and then select Network Display the QR Code Remote control Control panel c If you press the Home button on the control panel or the home button on the remote control you can also view the QR code from Connection Guide on the Home screen s p 24 To hide the QR code press the ...

Page 56: ...es to the image from each input port s p 23 d Sets the image quality using the on screen instructions e Saves loads erases or rename a memory s p 41 f Turns HDMI Link on or off s p 46 g When HDMI Link is On you can perform operations such as Play Stop Fast Forward Rewind Next Chapter Previous Chapter and Pause h Allows you to specify Color Mode Frame Interpolation Image Enhancement Image Processin...

Page 57: ... Function l When HDMI Link is set to On you can turn the image and audio on off temporarily s p 30 m Opens the touch pad screen You can operate the projector s menu screens by touching your touch pad n Selects the projector you want to control ...

Page 58: ...en you select the top menu on the left the sub menu on the right changes The line at the bottom is a guide for operations c Usetheupanddownbuttonstoselect the sub menu on the right and then pressthe Enter buttontoconfirmthe selection The adjustment screen for the selected function is displayed d Usetheup down left rightbuttonsto adjust the settings Ex Adjustment bar Ex Choices Press the Enter butt...

Page 59: ... image appears too dark Contrast Adjusts the contrast between light and shade in the images By increasing the contrast the images become vivid Color Satura tion Adjusts the color saturation for the im ages Tint Adjusts the tint for the images Sharpness Adjusts the image sharpness White Balance Color Temp Adjusts the tint for the images The image is tinted blue for high values and tinted red for lo...

Page 60: ...input sig nals Noise Reduction Adjusts the roughness of the image MPEG Noise Reduction Smoothes out rough images in MPEG for mat Super resolution Fine Line Adjust Soft Focus Detail Adjusts the amount of enhancement for complicated images and backgrounds Detail Enhancement Strength Range Creates a more emphatic texture and ma terial feel of the image Advanced Gamma 2 1 0 1 2 Custom 2 Reset Performs...

Page 61: ...al you may noticenoiseatthetopandbottomoftheimage Auto Automatically sets to Off or 8 depend ing on the input signal Color Space Auto BT 709 BT 2020 Sets the conversion system for the color space Dynamic Range Dynamic Range Auto SDR HDR10 HLG Lets you change the range of dark and bright areas in images Signal Status Displays the image signal HDR10 Setting 1 to 16 Lets you change the PQ curve of th...

Page 62: ...set the top bottom left or right of the image Zoom Adjusts the size of the image s p 26 Image Shift Adjuststhepositionoftheprojectedimagewith out having to move the projector s p 27 Volume Adjusts the volume HDMI Link DeviceConnections Displays a list of devices connected to the HDMI1 HDMI2 HDMI3 ports HDMI Link On Off Enables or disables the HDMI Link function Audio Out Device Projector AV Sys te...

Page 63: ...ontrol Panel Lock Full Lock Partial Lock Off Full Lock Disables all of the projector s buttons Partial Lock Disables all of the projector s but tons except for the standby button is displayed on the screen if buttons are pressed while the projector is locked To unlock pressandholdthestandbybuttononthecontrol panel for at least 7 seconds If changed this settingis enabled onceyou close the Configura...

Page 64: ...ay Back ground Black Blue Logo Selects the screen status when no image signal is being input Startup Screen On Off Sets whether or not to show a startup screen when projection begins On or Off If changed this setting is enabled after you power off the projector and the cool down process is com plete Standby Con firmation On Off Sets whether or not to display a standby confir mation message On or O...

Page 65: ...etthistoOnifyouareusingtheprojectorabove an altitude of 1500 meters Quick Startup Off 20min 60min 90min Set how long you want to Quick Startup mode to beavailable TurnofftheprojectortoenterQuick Startup mode In Quick Startup mode you can project within seconds of pressing the power button In Quick Startup mode the standby power con sumption increases USB Power in Standby on lysomecoun tries and re...

Page 66: ...t to a memory Erase Panel Alignment Memory1 Memory2 Memory3 Erases memories registered using the Panel Alignment function Rename Panel Alignment Memory1 Memory2 Memory3 Renames Panel Alignment memo ries Reset Yes No Resets the correction value Network menu Function Menu Settings Explanation Wireless LAN Power On Off Sets whether or not On or Off to use Wireless LAN Power Net Info Wireless LAN Disp...

Page 67: ...nter numbers and characters Use the up down left right buttons on the remote control or control panel to select keys and then press the Enter button to input the text Press Finish to confirm your input or Cancel to cancel your input CAPS key Switches between uppercase and lowercase letters SYM1 2 key Switches the symbol keys Basic menu Function Menu Settings Explanation Projector Name Up to 16 alp...

Page 68: ... p 67 IP Settings 2 DHCP Set whether or not On Off to use DHCP If this is set to On you cannot set any more addresses IP Address Inputs the IP address for the projector The following IP addresses cannot be used 0 0 0 0 127 x x x 224 0 0 0 to 255 255 255 255 where x is a number from 0 to 255 Subnet Mask Enter the projector s subnet mask The following subnet masks cannot be used 0 0 0 0 255 255 255 ...

Page 69: ...0 0 0 to 255 255 255 255 where x is a number from 0 to 255 IP Address Display On Off Set to Off to prevent the IP address from being displayed on the Net Info Wired LAN screen Others menu Function Menu Settings Explanation PJLink Notification On Off To use the notification function of PJLink select On Notified IP Address Number from 0 to 255 Enter the IP address of a computer to be notified of the...

Page 70: ... Color Depth Displays the color depth and color difference Color Format Displays information onthe Color Space and Dynamic Range Status This is information about errors that have occurred on the projector This information may be needed if service is required Serial Number Displays the projector s serial number Event ID The application error log appears s p 82 Light Source Info Light Source Hours D...

Page 71: ...of problems in this guide for information on solving problems If you cannot solve the problem contact your local dealer or the contact information provided in the Epson Projector Contact List Reading the Indicators You can check the status of the projector from the flashing and lit Indicators on the control panel Temperature indicator Laser indicator Status indicator Standby indicator Refer to the...

Page 72: ... repair center s Epson Projector Contact List Laser Error A laser error has occurred Remove the power plug from the electrical outlet and contact your local dealer or the nearest Epson repair center s Epson Projector Contact List High Temp Error Overheating The internal temperature is too high The projector turns off automatically and you cannot project until it has cooled down Wait for about five...

Page 73: ...mains on even when the projector is standing by Warm up in progress Warm up time is about 30 seconds The power off operation is disabled while the projector is warm ing up Cool down in pro gress All operations are disabled while the projector is cooling down Projection in pro gress The projector is operating normally c Under normal operating conditions the temperature and laser indicators are off ...

Page 74: ...ojection stops automatically p 77 Noise problems No audio or the audio is too low p 77 Problems when projection starts The projector does not turn on p 77 Problems with the remote control The remote control does not respond p 78 Problems with the control panel Cannot make settings on the control panel p 78 Problems with 3D Cannot project correctly in 3D p 78 Problems with HDMI HDMI Link does not f...

Page 75: ...sig nals Was the connection made while the power of the projector or the computer was already turned on If the connection is made while the power is already turned on the Fn key Function key that changes the computer s image signal to external output may not work Turn off the power for the computer and the projector and then turn it back on again Moving images are not displayed Check Remedy Only w...

Page 76: ...ted image Check Remedy Iskeystonedistortionadjustedwithinthecor rection range If projecting the image from outside of the correctable range you may not be able to correct the keystone distortion com pletely Install the projector horizontally and parallel to the front of the screen as much as possible and then adjust the projection position using Image Shift s p 14 Images are fuzzy or out of focus ...

Page 77: ...cted Setthecomputersothatthesignalsbeingoutputarecompatible with the projector s p 93 Image colors are not right Check Remedy Are the cables connected correctly Check that all the cables required for projection are securely connected s p 17 Is the contrast adjusted correctly Adjust the Contrast setting from the Configuration menu s Image Contrast p 58 Is the color adjusted correctly Adjust the Adv...

Page 78: ... are correct on the Configuration menu s Settings HDMI Link Audio Out De vice p 61 Have you connected a streaming media play er or video equipment Make sure that the volume for the streaming media player or the video equipment is high enough and that the audio output set tings are correct Have you connected an ARC compatible AV system MakesurethatanARCcompatibleAVsystemisconnectedtothe HDMI2 port ...

Page 79: ...s dead or have the batteries been inserted correctly Make sure the batteries are inserted correctly or replace the bat teries with new ones if necessary s p 21 Problems with the control panel Cannot make settings on the control panel Check Remedy Is Control Panel Lock set to FullLock or Par tial Lock When Control Panel Lock is set to Full Lock in the Configura tion menu all button operations on th...

Page 80: ...ot be possible Do not use the projector near these devices Problems with HDMI HDMI Link does not function Check Remedy Are you using a cable that meets the HDMI standards Operations are not possible with cables that do not meet the HDMI standards Does the connected device meet the HDMI CEC standards If the connected device does not meet the HDMI CEC standards it cannot be operated even if it is co...

Page 81: ...reless LAN Check Remedy Is Wireless LAN Power set to Off Set WirelessLANPower toOn in theConfiguration menu If this is already set to On set WirelessLANPower to Off and then set it to On again s Network Wireless LAN Power p 65 Is the passphrase correct Note that the passphrase is case sensitive upper case and lower case letters are treated as different characters If you have for gotten your passph...

Page 82: ...vice too far Make sure that the access point the mobile device the comput er and the projector are not too far apart Move them closer to gether and try to connect again Are there any Bluetooth devices or micro wave oven in the vicinity If the wireless connection is slow or your projected image con tains noise check for interference from other equipment such as a Bluetooth device or microwave Move ...

Page 83: ...nnecting again 0479 04FF A system error occurred in the projector Restart the projector 0891 The same SSID access point cannot be found Set the computer the access point and the projector to the same SSID 0892 WPA andWPA2 authentication type mismatch Check the setting of wireless LAN security to see if it is correct 0894 Communications was cut off because a con nection was made to the wrong access...

Page 84: ... the air filter it can cause the internal temperature of the projector to rise and this can lead toproblems withoperationandshortentheopticalengine sservicelife Werecommendcleaningtheairfilter every20 000hours Cleanthemmoreoftenthanthisifusingtheprojectorinaparticularlydustyenvironment Do not rinse the air filter in water Do not use detergents or solvents Lightly brush the air filter to clean it I...

Page 85: ...too hard it may become unusable due to deformities and cracks f Remove any dust remaining on the air filter by using a vacuum cleaner from the front side Attention Do not rinse the air filter in water Do not use detergents or solvents Do not use an air duster Combustible material may remain and dust may enter the precision parts g Install the air filter Grip the air filter by the knob in the cente...

Page 86: ... from the outlet Use a commercially available cloth for cleaning glasses to gently wipe off dirt from the lens Attention Do not rub the lens with harsh materials or handle the lens too roughly as it can easily become damaged Do not use an air duster Combustible material may remain and dust may enter the precision parts Replacement Periods for Consumables Air filter replacement period If the replac...

Page 87: ...thefixingscrewsandopenthe air filter cover d Remove the old air filter Grip the knob in the center of the air filter and pull it out e Install the new air filter Grip the air filter by the knob in the center and insert it straight f Close the air filter cover and tighten the fixing screws ...

Page 88: ...vious screen d Select the color you want to adjust 1 SelectSelectColor andthenpressthe Enter button 2 Select R red or B blue and then press the Enter button 3 Press the Esc button to return to the previous screen e Select the grid color displayed when making adjustments from Pattern Color 1 Select Pattern Color and then press the Enter button 2 Select a combination of R red G green and B blue for ...

Page 89: ...p down left rightbuttonsto adjust and then press the Enter button h To make more detailed adjustments select Adjust the four corners and then press the Enter button to confirm the selection i Usetheup down left rightbuttonsto makeadjustments and then press the Enter button to move to the next adjustment point j When you have adjusted all four corners selectExit andthenpressthe Enter button If you ...

Page 90: ...adjust each level individually Start Adjustments Starts making color uniformity adjustments Reset Resets all adjustments and settings for Color Uniformity to their default values c The image may become distorted while adjusting Color Uniformity The image is restored once adjustments are complete c Select Color Uniformity and then press the Enter button d Set this to On and then press the Esc butto...

Page 91: ...color you want to adjust and then usetheleftandrightbuttonstoadjust Press the left button to weaken the color tone Press the right button to strengthen the color tone k Return to step 5 and adjust each level l Tocompletetheadjustment pressthe Menu button ...

Page 92: ... can use PJLink See the following for more information on network settings s p 65 It supports all commands defined by PJLink Class2 except for the following commands The compliance is confirmed by the PJLink standard adaptability verification URL https pjlink jbmia or jp english Non compatible commands Function PJLink Command Mute settings Image muting set AVMT 11 Audio muting set AVMT 21 Correspo...

Page 93: ...as of June 2019 Details of accessories are subject to change without notice Varies depending on country of purchase Optional Items Name Model No Explanation Wireless LAN unit ELPAP10 Use when connecting an external device to the projector via a wireless LAN to project images Consumables Name Model No Explanation Air filter ELPAF56 Use as a replacement for used air filters 1 air filter ...

Page 94: ...YCbCr 4 4 4 4 2 2 4 2 0 8 10 12 8 10 12 8 10 12 8 10 12 VGA60 640 480 60 25 175 Unique Aspect Signal For mat Resolution Dots V Sync Hz Dotclk MHz HDMI RGB YCbCr 4 4 4 4 2 2 4 2 0 8 10 12 8 10 12 8 10 12 8 10 12 21 9 2560 1080 60 198 000 SD Signal For mat Resolution Dots V Sync Hz Dotclk MHz HDMI RGB YCbCr 4 4 4 4 2 2 4 2 0 8 10 12 8 10 12 8 10 12 8 10 12 SDTV 480i 720 480 59 94 13 500 SDTV 576i 72...

Page 95: ...1080 29 97 74 176 HDTV 1080p 1920 1080 30 74 250 HDTV 1080p 1920 1080 50 148 500 HDTV 1080p 1920 1080 59 94 148 352 HDTV 1080p 1920 1080 60 148 500 HDR is supported For HDR HDR10 and HLG are supported 4K Signal For mat Resolution Dots V Sync Hz Dotclk MHz HDMI RGB YCbCr 4 4 4 4 2 2 4 2 0 8 10 12 8 10 12 8 10 12 8 10 12 4K 3840x2160 3840 2160 23 98 296 703 4K 3840x2160 3840 2160 24 297 000 4K 3840x...

Page 96: ...PTE 4096 2160 29 97 296 703 4K 4096x216 0 SMPTE 4096 2160 30 297 000 4K 4096x216 0 SMPTE 4096 2160 50 297 000 4K 4096x216 0 SMPTE 4096 2160 59 94 296 703 4K 4096x216 0 SMPTE 4096 2160 60 297 000 4K 4096x216 0 SMPTE 4096 2160 50 594 000 4K 4096x216 0 SMPTE 4096 2160 59 94 593 407 4K 4096x216 0 SMPTE 4096 2160 60 594 000 HDR is supported For HDR HDR10 and HLG are supported 3D Signal For mat Resoluti...

Page 97: ...60 148 500 Frame Pack ing 74 250 Side by Side 74 250 Top and Bot tom HDTV 1080i 1920 1080 59 94 148 500 Frame Pack ing 74 250 Side by Side 74 250 Top and Bot tom HDTV 1080i 1920 1080 50 148 500 Frame Pack ing 74 250 Side by Side 74 250 Top and Bot tom HDTV 1080p 1920 1080 24 148 500 Frame Pack ing 74 250 Side by Side 74 250 Top and Bot tom HDTV 1080p 1920 1080 23 98 148 500 Frame Pack ing 74 250 S...

Page 98: ...tclk MHz 3D Format HDMI RGB YCbCr 4 4 4 4 2 2 8 10 12 8 10 12 8 10 12 HDTV 1080p 1920 1080 59 94 297 000 Frame Pack ing 148 500 Side by Side 148 500 Top and Bot tom HDTV 1080p 1920 1080 50 297 000 Frame Pack ing 148 500 Side by Side 148 500 Top and Bot tom ...

Page 99: ... 236W 220 to 240 V area When operating when Light Output is 100 366W When operating when Light Output is 50 230W Power consumption when standing by Communication On 2 0 W Communication Off 0 5 W Operating altitude Altitude 0 to 3048 m Operating temperature 2 5 to 35 C No condensation at an altitude of 0 to 2286 m 5 to 30 C No condensation at an altitude of 2287 to 3048 m Storage temperature 10 to ...

Page 100: ...orts USB 2 0 DC Out 2 0A power supply port 1 USB connector Type A Audio Out port 1 Stereo mini jack 3 5Φ RS 232C port 1 D sub 9 pin male LAN port 1 RJ 45 Service port 1 USB connector Type B Supports USB 2 0 USB ports are not guaranteed to operate all devices that support USB This product is also designed for IT power distribution system with phase to phase voltage 230V ...

Page 101: ...operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may ...

Page 102: ...Appendix 101 Appearance Units mm 205 5 205 5 250 45 Center of lens 227 5 164 8 233 375 209 5 ...

Page 103: ...ment that has risk of electric shock IEC60417 No 5957 For indoor use only To identify electrical equipment designed primarily for indoor use IEC60417 No 5926 Polarity of d c power connector To identify the positive and negative connections the polarity on a piece of equipment to which a d c power supply may be connected IEC60417 No 5001B Battery general On battery powered equipment To identify a d...

Page 104: ...dicate the equipment has a laser radiation part ISO 3864 Disassembly prohibition Toindicateariskofinjury suchaselectricshock iftheequipment is disassembled IEC60417 No 5266 Standby partial standby To indicate that part of the equipment is in the ready status ISO3864 IEC60417 No 5057 Caution movable parts To indicate that you must keep away from movable parts ac cording to protection standards IEC ...

Page 105: ...econtactinformationprovidedintheEpsonProjectorContact List Continuing to use the projector when a problem has occurred could not only cause fire or electric shock but also damage to eyesight Attention Do not disassemble the projector when disposing of it Dispose of the projector in accordance with your country s regulations or local regulations c The projector s light source uses a laser The laser...

Page 106: ...Appendix 105 Laser Warning Labels This projector comes with internal and external laser warning labels Internal External As with any bright source do not stare into the beam RG2 IEC EN 62471 5 2015 ...

Page 107: ...quality possible It also provides an encryption function for the digital signal HDTV An abbreviation for High Definition Television This refers to high definition systems which satisfy the following conditions Vertical resolution of 720p or 1080i or greater p Progressive i Interlace Screen aspect of 16 9 Dolby Digital audio reception and playback or output Interlace Transmits information needed to...

Page 108: ...ducts or Epson Approved Prod ucts by Seiko Epson Corporation The contents of this guide may be changed or updated without further notice Illustrations in this guide and the actual projector may differ Restriction of Use Whenthisproductisusedforapplicationsrequiringhighreliability safetysuchastransportationdevicesrelated to aviation rail marine automotive etc disaster prevention devices various saf...

Page 109: ...all right title and interest whatsoever in and to Bluetopia and your use is subject to such ownership and to the license agreement Stonestreet One LLC reserves all rights related to Bluetopia not expressly granted under the license agreement and no other rights or licenses are granted either directly or by implication estoppel or otherwise or under any patents copyrights mask works trade secrets o...

Page 110: ...enu 57 Connecting 17 Connecting a computer 19 Connecting an ARC compatible AV system 20 Connecting external speakers 20 Connecting media streaming devices 17 Connecting to the LAN port 19 Connecting video equipment 18 19 Connection mode 67 Contrast 58 Control panel 7 11 Control panel lock 62 Control4 SDDP 68 Cool down 25 D Deinterlacing 59 Detail Enhancement 59 Detail enhancement 34 DHCP 67 68 Dir...

Page 111: ...59 Noise reduction 34 O Offset 37 58 Operating range 21 Operation 64 Others menu 68 Overscan 60 P Panel Alignment 87 Panel alignment 63 65 Passphrase 67 PJLink 91 Power 25 Power supply 8 22 Projection 63 Projection distance 16 Projection size 26 Projector info 69 Projector name 66 Q Quick Corner 29 61 R Rear foot 10 Remote control 12 21 Remote password 66 Replacing consumables 85 Reset 59 61 62 64...

Page 112: ...Super resolution 34 59 Supported resolutions 93 T Tint 58 U USB power in standby 64 V Version 69 Volume 30 61 W White balance 58 Wired LAN menu 68 Wireless LAN menu 67 Wireless LAN power 65 Wireless LAN unit 19 Z Zoom 26 31 61 ...

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