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Epson EcoTank ET-M1140 Series, User Manual

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Epson EcoTank ET-M1140 Series User Manual Download Page 19

Loading Paper in the Paper Cassette

1.

Open the paper cassette cover until it clicks.

2.

Check that the printer is not operating, and then slide out the paper cassette.

c

Important:

The paper cassette cannot be removed.

3.

Slide the edge guides to their maximum position.

User's Guide

Preparing the Printer

19

Summary of Contents for EcoTank ET-M1140 Series

Page 1: ...User s Guide NPD6007 00 EN ...

Page 2: ... Printing One Image on Multiple Sheets for Enlargement Creating a Poster 31 Printing with a Header and Footer 37 Printing a Watermark 38 Printing Multiple Files Together 38 Adjusting the Print Tone 39 Printing to Emphasize Thin Lines 40 Printing to Enhance Light Text and Lines 40 Printing Clear Bar Codes 41 Canceling Printing 41 Menu Options for the Printer Driver 41 Printing from the Printer Driv...

Page 3: ...g Jammed Paper 77 Removing Jammed Paper from the Front Cover 78 Removing Jammed Paper from the Rear Paper Feed Slot 79 Removing Jammed Paper from Inside the Printer 79 Removing Jammed Paper from Rear Cover 80 Paper Does Not Feed Correctly 81 Paper Jams 81 Paper Feeds at a Slant 82 Ejected Paper Falls from the Output Tray 82 Paper is Ejected During Printing 82 Power and Control Panel Problems 82 Po...

Page 4: ...s 95 System Requirements 95 Regulatory Information 96 Standards and Approvals for European Model 96 Restrictions on Copying 96 Transporting and Storing the Printer 96 Copyright 99 Trademarks 99 Where to Get Help 100 Technical Support Web Site 100 Contacting Epson Support 100 User s Guide Contents 4 ...

Page 5: ...rt epson net Digital manual Start EPSON Software Updater on your computer EPSON Software Updater checks for available updates of Epson software applications and the digital manuals and allows you to download the latest ones Related Information Software Update Tools EPSON Software Updater on page 71 Using the Manual to Search for Information The PDF manual allows you to search for information you a...

Page 6: ...ages you need Click Print in the File menu and then specify the pages you want to print in Pages in Pages to Print To specify a series of pages enter a hyphen between the start page and the end page Example 20 25 To specify pages that are not in series divide the pages with commas Example 5 10 15 Marks and Symbols Caution Instructions that must be followed carefully to avoid bodily injury cImporta...

Page 7: ...ing systems Additionally Windows is used to refer to all versions Microsoft Windows 10 operating system Microsoft Windows 8 1 operating system Microsoft Windows 8 operating system Microsoft Windows 7 operating system Microsoft Windows Vista operating system Microsoft Windows XP operating system Microsoft Windows XP Professional x64 Edition operating system Microsoft Windows Server 2016 operating s...

Page 8: ...ance Do not adjust controls that are not covered by the operating instructions Place the printer near a wall outlet where the plug can be easily unplugged Do not place or store the printer outdoors near excessive dirt or dust water heat sources or in locations subject to shocks vibrations high temperature or humidity Take care not to spill liquid on the printer and not to handle the printer with w...

Page 9: ...he printer to a computer or other device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting a connector in the wrong orientation may damage both devices connected by the cable Place the printer on a flat stable surface that extends beyond the base of the printer in all directions The printer will not operate properly if it is til...

Page 10: ... Before transporting the printer make sure that the print head is in the home far right position User s Guide Important Instructions 10 ...

Page 11: ... jammed paper C Ink tank cover Open to refill the ink tank D Ink tank cap E Ink tank Contains black ink and is located on the print head F front cover Open when removing jammed paper G Paper cassette cover Open to load paper in the paper cassette A feeder guard Prevents foreign substances from entering the printer This cover should usually be closed User s Guide Printer Basics 11 ...

Page 12: ...ut paper facing up to the front of the printer F Edge guide Feeds the paper straight into the printer Slide to the edges of the paper G paper guide extension Slide out to load legal size paper H Paper cassette Loads paper A Rear cover Remove when removing jammed paper B USB port Connects a USB cable to connect with a computer C AC inlet Connects the power cord Related Information Control Panel on ...

Page 13: ... button flashes to run print head cleaning Functions using Button Combination Print Nozzle Check Pattern Turn the printer on while holding down the y button to print the nozzle check pattern The total number of pages fed through the printer is also printed as well as the nozzle check pattern Lights and Printer Status When an error occurs the light turns on or flashes Details of the error are displ...

Page 14: ...erforming a nozzle check Cancel any pending print jobs To turn off the printer make sure you press the P button When the power is off The printer has started in recovery mode because the firmware update failed Follow the steps below to try to update the firmware again 1 Connect the computer and the printer with a USB cable 2 Visit your local Epson website for further instructions Flashing simultan...

Page 15: ...inside the printer Turn the power off and on again If the error continues to occur after turning the power off and on again contact Epson support Related Information Removing Jammed Paper on page 77 Contacting Epson Support on page 100 Installing Applications on page 72 User s Guide Printer Basics 15 ...

Page 16: ...rmal print quality settings are available Although some printer drivers allow you to select a better print quality the printouts are printed using Standard or Normal Paper suitable for printing documents Media Name Size Loading Capacity Sheets 2 Sided Printing Paper Cassette Rear Paper Feed Slot Epson Bright White Ink Jet Paper A4 200 1 Paper suitable for printing documents and photos Media Name S...

Page 17: ...2x257 to 215 9 297 1 1 1 Paper on which information such as the sender s name or corporation name are pre printed in the header There must be a margin of 3 mm or more at the top of the paper 2 sided printing is not available for letterhead paper Thick papers Media Name Size Loading Capacity Sheets 2 Sided Printing Paper Cassette Rear Paper Feed Slot Thick paper 91 to 256 g m2 Letter A4 B5 A5 A6 Le...

Page 18: ...s curled flatten it or curl it slightly in the opposite direction before loading Printing on curled paper may cause paper jams and smears on the printout Do not use paper that is wavy torn cut folded damp too thick too thin or paper that has stickers stuck to it Using these types of paper causes paper jams and smears on the printout Make sure you are using long grain paper If you are not sure what...

Page 19: ...per cassette cover until it clicks 2 Check that the printer is not operating and then slide out the paper cassette cImportant The paper cassette cannot be removed 3 Slide the edge guides to their maximum position User s Guide Preparing the Printer 19 ...

Page 20: ...aper until it touches the back of the paper cassette cImportant Do not load more than the maximum number of sheets specified for the paper 8 5 x 13 in Load paper using the line Legal Load paper using the line User s Guide Preparing the Printer 20 ...

Page 21: ...type For letterhead paper if you print on paper that is smaller than the setting in the printer driver the printer may print beyond the edges of the paper which can lead to ink smears on your printouts and excess ink building up inside the printer Make sure you select the correct paper size setting 2 sided printing is not available for letterhead paper Also the print speed may be slower Related In...

Page 22: ...Feed Slot 1 Open the feeder guard 2 Slide out the edge guides 3 Load a single sheet of paper at the center of the rear paper feed slot with the printable side facing up Envelopes Pre punched paper User s Guide Preparing the Printer 22 ...

Page 23: ...tterhead paper select Letterhead as the paper type For letterhead paper if you print on paper that is smaller than the setting in the printer driver the printer may print beyond the edges of the paper which can lead to ink smears on your printouts and excess ink building up inside the printer Make sure you select the correct paper size setting 2 sided printing is not available for letterhead paper...

Page 24: ...envelopes are puffed up with air press them down to flatten them before loading Do not use envelopes that are curled or folded Using these envelopes causes paper jams and smears on the printout Do not use envelopes with adhesive surfaces on the flaps or window envelopes Avoid using envelopes that are too thin as they may curl during printing Related Information Available Paper and Capacities on pa...

Page 25: ...r to the front of the printer We also recommend outputting envelopes to the front of the printer Saving Power The printer enters sleep mode or turns off automatically if no operations are performed for a set period You can adjust the time before power management is applied Any increase will affect the product s energy efficiency Please consider the environment before making any change Depending on...

Page 26: ...n select the printer 2 Click Options Supplies Utility Open Printer Utility 3 Click Printer Settings 4 Do one of the following Note Your product may have the Power Off Timer feature or Power Off If Inactive and Power Off If Disconnected features depending on the location of purchase Select the time period before the printer enters sleep mode as the Sleep Timer setting and click Apply To make the pr...

Page 27: ...art button and select Control Panel Printers in Hardware and Sound Right click on your printer and select Printing preferences Windows XP Windows Server 2003 R2 Windows Server 2003 Click the start button and select Control Panel Printers and Other Hardware Printers and Faxes Right click on your printer and select Printing preferences Accessing the printer driver from the printer icon on the task b...

Page 28: ... Right clicking an item displays Help When you select Print Preview you can see a preview of your document before printing 6 Click OK to close the printer driver window 7 Click Print Note When you select Print Preview a preview window is displayed To change the settings click Cancel and then repeat the procedure from step 2 Related Information Available Paper and Capacities on page 16 Loading Pape...

Page 29: ...ties on page 16 Print Settings 1 On the printer driver s Main tab select an option from 2 Sided Printing 2 Click Settings make the appropriate settings and then click OK Make settings for Print Density if necessary Note To print a folded booklet select Booklet When setting Print Density you can adjust print density according to the document type Printing may be slow depending on the combination of...

Page 30: ...ng Related Information Printing Basics on page 27 Main Tab on page 42 Printing and Stacking in Page Order Reverse Order Printing You can print from the last page so that documents are stacked in page order for outputting paper to the front of the printer Print Settings On the printer driver s Main tab select Reverse Order Related Information Printing Basics on page 27 User s Guide Printing 30 ...

Page 31: ...you want to print on from the Output Paper setting Select Reduce Enlarge Document and then select Fit to Page or Zoom to When you select Zoom to enter a percentage Select Center to print the images in the center of the page Related Information Printing Basics on page 27 More Options Tab on page 42 Printing One Image on Multiple Sheets for Enlargement Creating a Poster This feature allows you to pr...

Page 32: ... select the cutting guide options Related Information Printing Basics on page 27 Main Tab on page 42 Making Posters Using Overlapping Alignment Marks Here is an example of how to make a poster when 2x2 Poster is selected and Overlapping Alignment Marks is selected in Print Cutting Guides The actual guides are printed in monochrome but for this explanation they are shown as blue and red lines User ...

Page 33: ... of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks 2 Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks then temporarily tape the two sheets together from the back User s Guide Printing 33 ...

Page 34: ...along the vertical red line through the alignment markers this time the line to the left of the cross marks 4 Tape the sheets together from the back 5 Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together User s Guide Printing 34 ...

Page 35: ...e horizontal blue line through the center of the left and right side cross marks 7 Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks and then temporarily tape them together from the back User s Guide Printing 35 ...

Page 36: ...8 Cut the taped sheets in two along the horizontal red line through the alignment markers this time the line above the cross marks 9 Tape the sheets together from the back User s Guide Printing 36 ...

Page 37: ...oter You can print information such as a user name and printing date in headers or footers Print Settings On the printer driver s More Options tab click Watermark Features and then select Header Footer Click Settings and then select the items you want to print User s Guide Printing 37 ...

Page 38: ...nting Not selected Tone Correction Automatic Note You can also add your own watermark or anti copy pattern Print Settings On the printer driver s More Options tab click Watermark Features and then select Anti Copy Pattern or Watermark Click Settings to change details such as the size density or position of the pattern or the mark Related Information Printing Basics on page 27 More Options Tab on p...

Page 39: ...ion of the saved files is ecl To open a Print Project click Job Arranger Lite on the printer driver s Maintenance tab to open the Job Arranger Lite window Next select Open from the File menu to select the file Related Information Printing Basics on page 27 Main Tab on page 42 Adjusting the Print Tone You can adjust the tone used in the print job These adjustments are not applied to the original da...

Page 40: ...ormation Printing Basics on page 27 More Options Tab on page 42 Printing to Enhance Light Text and Lines You can enhance light letters and lines to make them more visible or to sharpen images Print Settings On the printer driver s More Options tab click Image Options in the Tone Correction setting Select Enhance Light Text and Lines Related Information Printing Basics on page 27 More Options Tab o...

Page 41: ...tion Printing Basics on page 27 Maintenance Tab on page 43 Canceling Printing You can cancel a print job from the computer However you cannot cancel a print job from the computer once it has been completely sent to the printer In this case cancel the print job by using the printer s control panel Canceling On your computer right click on your printer in Devices and Printers Printer or in Printers ...

Page 42: ...ge and the binding margins When printing multi page documents you can select to print starting from either the front or the back side of the page Print Density Select the document type to adjust the print density If the appropriate print density is selected you can prevent images from bleeding through to the reverse side Select User Defined to adjust the print density manually Multi Page Allows yo...

Page 43: ...o perform manual tone correction Click Advanced for further settings Image Options Enables print quality options such as Emphasize Text You can also thicken thin lines to make them visible on the printouts Watermark Features Allows you to make settings for anti copy pattern or watermarks Additional Settings Rotate 180 Rotates pages 180 degrees before printing This feature is helpful when printing ...

Page 44: ...t click each item to view the Help for more details Print Queue Displays the jobs waiting to be printed You can check pause or resume print jobs Printer and Option Information Displays the number of sheets of paper fed into the printer Language Changes the language used on the printer driver window To apply the settings close the printer driver and then open it again Software Update Starts EPSON S...

Page 45: ...ers or Print Scan Print Fax remove the printer and then add the printer again See the following to add a printer http epson sn 5 Change the settings as necessary See the menu options for the printer driver for details 6 Click Print Related Information Available Paper and Capacities on page 16 Loading Paper in the Paper Cassette on page 19 List of Paper Type on page 24 Menu Options for Print Settin...

Page 46: ... Printing Settings from the pop up menu Select the method of 2 sided printing and then make the Document Type settings Note Printing speed may be reduced depending on the document type When printing photos with dense data select Text Graphics or Text Photos in the Document Type setting If the printouts are smeared or ink bleeds through to the other side of the paper adjust the Print Density and In...

Page 47: ... page order and Border Related Information Printing Basics on page 44 Menu Options for Layout on page 49 Printing and Stacking in Page Order Reverse Order Printing You can print from the last page so that documents are stacked in page order for outputting paper to the front of the printer Print Settings Select Paper Handling from the pop up menu Select Reverse as the Page Order setting User s Guid...

Page 48: ...ting at a specific percentage do one of the following Select Print from the File menu of the application Select Printer enter a percentage in Scale and then click Print Select Page Setup from the File menu of the application Select your printer in Format For enter a percentage in Scale and then click OK Note Select the paper size you set in the application as the Paper Size setting Related Informa...

Page 49: ...rees before printing Select this item when printing on paper such as envelopes that are loaded in fixed direction in the printer Flip horizontally Inverts an image to print as it would appear in a mirror Menu Options for Color Matching ColorSync Select the method for color adjustment These options adjusts colors between the printer and the computer display to minimize the difference in color EPSON...

Page 50: ...Two sided Printing Prints on both sides of the paper Making Operation Settings for the Mac OS Printer Driver Accessing the Operation Settings Window of the Mac OS Printer Driver Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver Operation Settings for Mac OS Printer Driver Skip Blank Page Avoids pri...

Page 51: ...Canceling Printing Printer Button Press the y button to cancel the print job in progress User s Guide Printing 51 ...

Page 52: ...n select Enable EPSON Status Monitor 3 Related Information Accessing the Printer Driver on page 27 Checking the Status of the Maintenance Box Mac OS X 1 Start the printer driver utility Mac OS X v10 6 x to v10 9 x Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Utility Open Printer Utility Mac OS X v10 5 8 Select ...

Page 53: ...r function or performance Specifications and appearance of the ink bottle are subject to change without prior notice for improvement For Europe Product BK Black ET M1140 111 M1140 110 1 110S 2 1 High capacity 2 Standard capacity Note For users in Europe visit the following website for information on Epson s ink bottle yields http www epson eu pageyield For Asian countries except for China BK Black...

Page 54: ...Use ink bottles with the correct part code for this printer Do not shake too vigorously or squeeze the ink bottles For optimum print results do not maintain low ink levels for extended periods of time To obtain optimum printing results refill the ink tank to the upper line at least once every year To ensure you receive premium print quality and to help protect your print head a variable ink safety...

Page 55: ...olding the ink bottle upright turn the cap slowly to remove it cImportant Be careful not to spill any ink Do not touch the top of the ink bottle after removing the cap otherwise you may be smeared with ink User s Guide Refilling Ink and Replacing Maintenance Boxes 55 ...

Page 56: ...oving its cap otherwise ink may spill Note If the ink does not start flowing into the tank remove the ink bottle and try reinserting it 5 When the ink reaches the upper line pull out the bottle Ink pours into the tank just by holding the bottle normally without squeezing The ink flow stops automatically when the ink is filled to the upper line User s Guide Refilling Ink and Replacing Maintenance B...

Page 57: ...ghten the cap of the ink bottle Note If any ink remains in the ink bottle tighten the cap and store the bottle upright for later use 7 Close the ink tank cap securely 8 Close the ink tank cover firmly 9 If the H light flashes press the y button User s Guide Refilling Ink and Replacing Maintenance Boxes 57 ...

Page 58: ... installed correctly Remove the maintenance box and re install it Do not tilt the used maintenance box until after it is sealed in the plastic bag otherwise ink may leak Do not touch the openings in the maintenance box as you may get smeared with ink Do not reuse a maintenance box which has been removed and left detached for a long period Ink inside the box will have solidified and no more ink can...

Page 59: ... avoid ink leakage 1 Remove the new maintenance box from its package cImportant Do not touch the green chip on the side of the maintenance box Doing so may prevent normal operation and printing Note A transparent bag for the used maintenance box is provided with the new maintenance box 2 Loosen the screw with a flat head screwdriver and then remove the cover 3 Remove the used maintenance box cImpo...

Page 60: ...bag shut 5 Insert the new maintenance box all the way into the printer Make sure you insert the box in the correct direction 6 Reattach the cover Related Information Maintenance Box Code on page 58 Maintenance Box Handling Precautions on page 58 User s Guide Refilling Ink and Replacing Maintenance Boxes 60 ...

Page 61: ...ut causing nozzles ink outlets to clog In these cases turn the printer on and off again as soon as possible to cap the print head Check if Nozzles are Clogged Nozzle Check If the nozzles are clogged the printouts become faint or visible banding appears When print quality has declined first use the nozzle check feature to check if the nozzles are clogged Check if Nozzles are Clogged Nozzle Check Pr...

Page 62: ...ng For details see the related information below Related Information Loading Paper in the Paper Cassette on page 19 Cleaning the Print Head Head Cleaning on page 64 Power Cleaning the Print Head Power Cleaning on page 65 Check if Nozzles are Clogged Nozzle Check Windows 1 Load A4 size plain paper in the paper cassette 2 Access the printer driver window 3 Click Nozzle Check on the Maintenance tab 4...

Page 63: ...ac OS 1 Load A4 size plain paper in the paper cassette 2 Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer 3 Click Options Supplies Utility Open Printer Utility 4 Click Nozzle Check 5 Follow the on screen instructions to print the nozzle check pattern 6 Examine the printed pattern and then perform one of the following options depending on...

Page 64: ...t for at least six hours without printing and then run the nozzle check again and repeat the head cleaning if necessary We recommend to turn off the printer If print quality has still not improved contact Epson support To prevent the print head from drying out do not unplug the printer while the power is on Cleaning the Print Head Printer Buttons Hold the y button down for at least five seconds un...

Page 65: ...o three times until all lines are printed correctly Related Information Check if Nozzles are Clogged Nozzle Check on page 61 Power Cleaning the Print Head Power Cleaning The power cleaning feature may improve print quality in the following cases The most nozzles are clogged You performed the nozzle check and head cleaning three times and then waited for at least six hours without printing but prin...

Page 66: ...1 Access the printer driver window 2 Click Power Cleaning on the Maintenance tab 3 Follow the on screen instructions Related Information Accessing the Printer Driver on page 27 Check if Nozzles are Clogged Nozzle Check on page 61 Running Power Cleaning Mac OS 1 Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer 2 Click Options Supplies Uti...

Page 67: ...plies Utility Open Printer Utility 4 Click Print Head Alignment 5 Follow the on screen instructions Cleaning the Paper Path When the printouts are smeared or scuffed or paper does not feed correctly clean the roller inside cImportant Do not use tissue paper to clean the inside of the printer The print head nozzles may be clogged with lint Cleaning the Paper Path Windows 1 Access the printer driver...

Page 68: ...eaning the Paper Path for Paper Feeding Problems When paper is not fed from paper cassette correctly clean the roller inside 1 Turn off the printer by pressing the P button 2 Unplug the power cord and then disconnect the power cord 3 Make sure that the ink tank cap is securely closed cImportant If the ink tank cap is not securely closed ink may leak 4 the printer cover 5 Slide out the paper casset...

Page 69: ...inter standing for a long time 7 Dampen a soft cloth with water wring it out thoroughly and then wipe the roller while rotating it with the cloth 8 Return the printer to its normal position and then insert the paper cassette 9 Connect the power cord Checking the Total Number of Pages Fed Through the Printer You can check the total number of pages fed through the printer User s Guide Maintaining th...

Page 70: ...per in the Paper Cassette on page 19 Checking the Total Number of Pages Fed Through the Printer Windows 1 Access the printer driver window 2 Click Printer and Option Information on the Maintenance tab Related Information Accessing the Printer Driver on page 27 Checking the Total Number of Pages Fed Through the Printer Mac OS 1 Select System Preferences from the menu Printers Scanners or Print Scan...

Page 71: ...tware Update Tools EPSON Software Updater EPSON Software Updater is an application that checks for new or updated software on the internet and installs it You can also update the printer s firmware and manual Note Windows Server operating systems are not supported Installing Method Download EPSON Software Updater from the Epson website If you are using a Windows computer and cannot to download it ...

Page 72: ...duct name http epson sn 4 Select Setup and then click Download 5 Click or double click the downloaded file and then follow the on screen instructions Note If you are using a Windows computer and you cannot download applications from the website install them from the software disc that came with the printer Related Information Software Update Tools EPSON Software Updater on page 71 Uninstalling App...

Page 73: ...indows Server 2003 Click the start button and select Control Panel 4 Open Uninstall a program or Add or Remove Programs Windows 10 Windows 8 1 Windows 8 Windows 7 Windows Vista Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Windows Server 2008 Select Uninstall a program in Programs Windows XP Windows Server 2003 R2 Windows Server 2003 Click Add or Remove Prog...

Page 74: ...son Software Uninstaller 6 Select the application you want to uninstall and then click Uninstall cImportant The Uninstaller removes all drivers for Epson inkjet printers on the computer If you use multiple Epson inkjet printers and you only want to delete some drivers delete all of them first and then install the necessary printer driver again Note If you cannot find the application you want to un...

Page 75: ...oster to complete initial ink charging No paper is loaded or more than one sheet has been fed at a time Load paper and press the button Flashing slowly at 1 25 second intervals A paper jam has occurred Remove the paper and press the button Flashing fast at 0 5 second intervals Paper remains inside the printer Load A4 size paper in the rear paper feed slot and then press the button to remove the pa...

Page 76: ...ks Flashing simultaneously The output switch lever is lowered Raise the output switch lever Flashing simultaneously The output switch lever is raised Open the paper cassette cover and then lower the output switch lever Flashing alternately A maintenance box is nearing or at the end of its service life The maintenance box needs to be replaced When a message saying that you can continue printing is ...

Page 77: ... Options Supplies Utility Open Printer Utility 3 Click EPSON Status Monitor You can check the printer status ink levels and error status Checking the Software Status You may be able to clear the problem by updating the software to the latest version To check the software status use the software update tool Related Information Software Update Tools EPSON Software Updater on page 71 Installing Appli...

Page 78: ...ts operating it could cause an injury Be careful not to touch the protruding parts to avoid injury 1 Open the front cover 2 Lower the output switch lever 3 Remove the jammed paper cImportant Do not touch the parts inside the printer Doing so may cause a malfunction 4 Raise the output switch lever 5 Close the front cover User s Guide Solving Problems 78 ...

Page 79: ...ide the Printer Caution Never touch the buttons on the control panel while your hand is inside the printer If the printer starts operating it could cause an injury Be careful not to touch the protruding parts to avoid injury 1 Open the printer cover 2 Remove the jammed paper User s Guide Solving Problems 79 ...

Page 80: ...m and ink tubes inside the printer Doing so may cause a malfunction If you touch the translucent film make sure you clean it 3 Close the printer cover until it clicks Removing Jammed Paper from Rear Cover 1 Remove the rear cover User s Guide Solving Problems 80 ...

Page 81: ...l conditions Use paper supported by this printer Follow the paper handling precautions Do not load more than the maximum number of sheets specified for the paper Clean the roller inside the printer Related Information Environmental Specifications on page 95 Paper Handling Precautions on page 18 Available Paper and Capacities on page 16 List of Paper Type on page 24 Paper Jams Load paper in the cor...

Page 82: ...tion name are pre printed in the header select Letterhead as the paper type setting Power and Control Panel Problems Power Does Not Turn On Make sure the power cord is securely plugged in Hold down the P button for a little longer Power Does Not Turn Off Hold down the P button for a little longer If you still cannot turn off the printer unplug the power cord To prevent the print head from drying o...

Page 83: ...ter If the USB cable cannot be recognized change the port or change the USB cable If the printer cannot print using a USB connection try the following Disconnect the USB cable from the computer Right click on the printer icon displayed on the computer and then select Remove Device Next connect the USB cable to the computer and try a test print Checking the Software and Data Make sure that a genuin...

Page 84: ...indows 8 Windows 7 Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Click the printer icon and then click Print server properties at the top of the window Windows Vista Windows Server 2008 Right click on the Printers folder and then click Run as administrator Server Properties Windows XP Windows Server 2003 R2 Windows Server 2003 From the File menu select Serve...

Page 85: ...a genuine Epson printer driver is installed on your computer Related Information Installing Applications on page 72 Checking the Printer Status from the Computer Windows Click Print Queue on the printer driver s Maintenance tab and then check the following Check if there are any paused print jobs If unnecessary data remains select Cancel all documents from the Printer menu User s Guide Solving Pro...

Page 86: ...XXX for a USB connection Checking the Printer Status from the Computer Mac OS Make sure the printer status is not Pause Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then double click the printer If the printer is paused click Resume or Resume Printer Printout Problems Printout is Scuffed or Color is Missing If you have not used the printer for a long time t...

Page 87: ...ation Check if Nozzles are Clogged Nozzle Check on page 61 Colored Banding Appears at Intervals of Approximately 3 3 cm Select the appropriate paper type setting for the type of paper loaded in the printer Align the print head from a computer When printing on plain paper print using a higher quality setting Related Information List of Paper Type on page 24 Aligning the Print Head on page 66 User s...

Page 88: ...head nozzles are clogged Align the print head Checking the paper Use paper supported by this printer Do not print on paper that is damp damaged or too old If the paper is curled or the envelope is puffed up flatten it Do not stack the paper immediately after printing Dry the printouts completely before filing or displaying them When drying the printouts avoid direct sun light do not use a dryer an...

Page 89: ... the ink bottle before the date printed on the package Try to use genuine Epson ink bottles This product is designed to adjust colors based on the use of genuine Epson ink bottles The use of non genuine ink bottles may cause print quality to decline Related Information Check if Nozzles are Clogged Nozzle Check on page 61 Aligning the Print Head on page 66 Available Paper and Capacities on page 16 ...

Page 90: ...the photo paper you need to clean the paper path Related Information Cleaning the Paper Path on page 67 The Position Size or Margins of the Printout Are Incorrect Load paper in the correct direction and slide the edge guides against the edges of the paper Select the appropriate paper size setting Adjust the margin setting in the application so that it falls within the printable area Related Inform...

Page 91: ...m try uninstalling and then reinstalling the printer driver Related Information Uninstalling Applications on page 73 Installing Applications on page 72 Other Printing Problems Printing Is Too Slow Close any unnecessary applications Lower the quality setting High quality printing slows down the printing speed Enable the bidirectional or high speed setting When this setting is enabled the print head...

Page 92: ...ds are too loud enable Quiet Mode Enabling this feature may reduce printing speed Windows printer driver Enable Quiet Mode on the Main tab Mac OS printer driver Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver Select On as the Quiet Mode setting Application Is Blocked by a Firewall for Windows Onl...

Page 93: ...eed in the printer or the print quality may decline depending on the paper properties or quality Printable Area Printable Area for Single Sheets Print quality may decline in the shaded areas due to the printer s mechanism A 3 0 mm 0 12 in B 3 0 mm 0 12 in C 46 0 mm 1 81 in D 44 0 mm 1 73 in Printable Area for Envelopes Print quality may decline in the shaded areas due to the printer s mechanism A ...

Page 94: ...o 240 V Model Rated Frequency Range 50 to 60 Hz 50 to 60 Hz Rated Current 0 5 to 0 2 A 0 3 A Power Consumption with USB Con nection Printing Approx 14 0 W ISO IEC24712 Ready mode Approx 3 4 W Sleep mode Approx 0 6 W Power off Approx 0 2 W Printing Approx 14 0 W ISO IEC24712 Ready mode Approx 3 4 W Sleep mode Approx 0 6 W Power off Approx 0 2 W Note Check the label on the printer for its voltage Fo...

Page 95: ...an store for one month at 40 C 104 F System Requirements Windows 10 32 bit 64 bit Windows 8 1 32 bit 64 bit Windows 8 32 bit 64 bit Windows 7 32 bit 64 bit Windows Vista 32 bit 64 bit Windows XP SP3 or later 32 bit Windows XP Professional x64 Edition SP2 or later Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Windows Server 2008 Windows Server 2003 R2 Windows...

Page 96: ...other official postal items bearing valid postage Government issued revenue stamps and securities issued according to legal procedure Exercise caution when copying the following items Private marketable securities stock certificates negotiable notes checks etc monthly passes concession tickets etc Passports driver s licenses warrants of fitness road passes food stamps tickets etc Note Copying thes...

Page 97: ...tle upright when tightening the cap and take precautions to prevent ink from leaking when transporting the bottle for example putting the bottle in a bag Do not put opened ink bottles in the box with printer 1 Turn off the printer by pressing the P button 2 Make sure the power light turns off and then unplug the power cord cImportant Unplug the power cord when the power light is off Otherwise the ...

Page 98: ...closed 9 Pack the printer in its box using the protective materials cImportant Make sure you keep the printer horizontal when transporting or storing the printer by packing it in its box otherwise ink may leak When you use the printer again make sure you remove the tape securing the print head If print quality has declined the next time you print clean and align the print head User s Guide Appendi...

Page 99: ...t be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as ...

Page 100: ...ted below contact the dealer where you purchased your product Epson support will be able to help you much more quickly if you give them the following information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or similar button in the product software Brand and model of your computer Your computer o...

Page 101: ...upport eth epson co th Our Call Centre team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Help for Users in Vietnam Contacts for information support and services are Epson Service Center 65 Truong Dinh Street District 1 Hochiminh City Vietnam Phone Ho Chi Minh City 84 8 3823 9239 8...

Page 102: ... DIY 62274 581065 ygy admin epson indonesia co id EAST JAWA ESC SURABAYA Hitech Mall Lt 2 Block A No 24 Jl Kusuma Bangsa No 116 118 Surabaya JATIM 6231 5355035 sby admin epson indonesia co id SOUTH SULAWESI ESC MAKASSAR Jl Cendrawasih NO 3A kunjung mae mariso MAKASSAR SULSEL 90125 62411 8911071 mksr admin epson indonesia co id WEST KALIMANTAN ESC PONTIANAK Komp A yani Sentra Bisnis G33 Jl Ahmad Ya...

Page 103: ...373 486468 jmr admin epson indonesia co id NORTH SULAWESI ESC MANADO Tekno Megamall Lt LG 11 TK 21 Kawasan Megamas Boulevard Jl Piere Tendean Manado SULUT 95111 62431 8890996 MND ADMIN EPSON INDONESIA CO ID For other cities not listed here call the Hot Line 08071137766 Help for Users in Malaysia Contacts for information support and services are World Wide Web http www epson com my Information on p...

Page 104: ...orporation at the telephone fax numbers and e mail address below World Wide Web http www epson com ph Information on product specifications drivers for download Frequently Asked Questions FAQ and E mail Enquiries are available Epson Philippines Customer Care Toll Free PLDT 1 800 1069 37766 Toll Free Digital 1 800 3 0037766 Metro Manila 632 441 9030 Web Site https www epson com ph contact E mail cu...

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