Solving Missing or Low Audio Problems
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If there is no sound or the volume is too low, try the following steps until the
problem is solved.
a
Adjust the projector's volume settings using the
or
button on
the control panel or remote control.
b
Check the cable connection between the projector and your video
source.
c
Check the following settings on the projector:
• Press the
button on the remote control to resume video and
audio if they were temporarily stopped.
• Select Off as the Bluetooth Audio setting when you are using the
projector's speaker or headphones.
• Select On as the Bluetooth Audio setting when you are using a
connected Bluetooth audio device.
s
Settings > Sound > Bluetooth > Bluetooth Audio
d
Check the following settings on your video equipment:
• Check your streaming media player or video source to make sure the
volume is turned up and the audio output is set for the correct
source.
• Set the connected device to PCM output.
• When you are connecting the projector to a Mac using an HDMI
cable, make sure your Mac supports audio through the HDMI port.
e
If you connect using Bluetooth, try the following solutions:
• Check for obstacles between the Bluetooth audio device and the
projector, and change their positions to improve communication.
• Make sure the connected Bluetooth audio device is within the
specified communication distance.
• Avoid using the projector near wireless networks, microwave ovens,
2.4 GHz cordless phones, or other devices that use the 2.4 GHz
frequency band.
These devices can interfere with the signal between the projector and
the Bluetooth audio device.
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