Epson Disc Producer PP-100AP User Manual Download Page 88

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Troubleshooting

EPSON Total Disc Monitor

If a problem occurs while publishing, an error message will appear in the EPSON Total
Disc Monitor window.

Checking Product Status

Using EPSON Total Disc Monitor

EPSON Total Disc Monitor displays detailed information on the product status.

There are three ways to access EPSON Total Disc Monitor:

❏

When you send a job to the product, EPSON Total Disc Monitor appears.

❏

In the EPSON Total Disc Maker window, click the

Publish

button. From the Tool menu,

select

Start Total Disc Monitor

❏

Click

Start

(

in Windows 7 or Windows Vista), point to

All Programs

Programs

Point to

EPSON Total Disc Maker

, and then click

EPSON Total Disc Monitor

When you access EPSON Total Disc Monitor, the following window appears:

Operation
Guidance

Ink Cartridge
Status

Printer/Stacker
Status

Job List

Summary of Contents for Disc Producer PP-100AP

Page 1: ...User s Guide M00019502 ...

Page 2: ...t of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated ...

Page 3: ...ufacturer and the importer in accordance with requirements of directive 2011 65 EU RoHS 13 Warnings Cautions and Notes 13 Chapter 1 Using Your Software System Requirements 14 Using the Product 14 Setting a Working Folder and Log 16 Adding the Product 17 Setting for Notification of Job Completion 18 Overview of Applications 19 EPSON Total Disc Maker 19 EPSON Total Disc Monitor 19 EPSON Total Disc S...

Page 4: ...ccessing EPSON Total Disc Maker 41 Creating Labels 41 Setting the Publish Mode 45 Publishing Discs 46 Batch Mode 48 Loading Discs 48 Accessing EPSON Total Disc Maker 52 Creating Labels 53 Setting the Publish Mode 56 Publishing Discs 57 Taking Out Discs 59 Pausing Publishing 61 Resuming Publishing 62 Canceling Publishing 63 Priority Publishing 64 Chapter 3 Replacing Ink Cartridges Checking the Ink ...

Page 5: ...ON Total Disc Monitor 88 Disc Does Not Feed Correctly 89 Disc Does Not Feed 89 Multiple Disc Feeds 90 Disc Jams 91 Print Quality Problems 92 Horizontal Banding 93 Vertical Misalignment 93 Banding 93 Incorrect or Missing Colors 94 Blurry or Smeared Printout 94 Miscellaneous Printout Problems 95 Incorrect or Garbled Characters 95 Incorrect Margins 95 Printout Has a Slight Slant 95 Printed Side is Sm...

Page 6: ...er s in Southeast Asia 100 Appendix B Product Information Product Parts and Control Panel Functions 102 Product Parts 102 Control Panel 104 Consumables 105 Ink Cartridges and Maintenance Box 105 Discs 105 Technical Specifications 106 Discs 106 Ink Cartridges 109 Job Processing 110 Number of Products that can be Connected to One Computer 110 Printing 110 Mechanical 111 Electrical 111 Environmental ...

Page 7: ...electric shock Be sure the AC power cord meets the relevant local safety standard For safety reasons make sure to ground the power cord Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off Avoid electrical outlets controlled by wall switches or automatic timers Keep the entire computer system away from potential sources of electromagnetic ...

Page 8: ...e cord set or consult a qualified electrician If there are fuses in the plug make sure you replace them with fuses of the correct size and rating Choosing a Place for the Product Observe the following when choosing a place for the product Place the product on a flat stable surface that extends beyond the base of the product in all directions If you place the product by the wall leave more than 10 ...

Page 9: ...nternal light has turned off and that the arm has stopped moving before performing any operation such as loading or taking out discs Do not put your hands inside the product or operate stackers while the arm is moving Also open and close the disc cover gently The product cannot be used as a shared printer using the Windows sharing setting Handling Ink Cartridges Observe the following when handling...

Page 10: ... Use of this Product Should the expected results from this product including bundled software not be obtained we cannot compensate for incidental loss arising from that fact such as expenses required for use of this product and lost earnings that would have been gained through the use of this product About Usage Limitation When this product is used for applications requiring high reliability safet...

Page 11: ...t harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio ...

Page 12: ...ules as a Class B digital device Each product marketed is identical to the representative unit tested and found to be compliant with the standards Records maintained continue to reflect the equipment being produced can be expected to be within the variation accepted due to quantity production and testing on a statistical basis as required by 47CFR 2 909 Operation is subject to the following two co...

Page 13: ...66 52 8409 Importer EPSON EUROPE B V Address Azië building Atlas ArenA Hoogoorddreef 5 1101 BA Amsterdam Zuidoost The Netherlands Telephone 31 20 314 5000 Warnings Cautions and Notes Warnings Cautions and Notes in this User s Guide as indicated below have the following meanings wWarnings must be followed carefully to avoid bodily injury cCautions must be observed to avoid damage to your equipment ...

Page 14: ...32bit 64bit SP1 or later Home Premium Professional Enterprise Ultimate Windows Server 2003 32bit SP2 or later Standard Enterprise Windows Server 2003 R2 32bit SP2 or later Standard Enterprise Windows Server 2008 32bit 64bit SP2 or later Standard Enterprise Windows Server 2008 R2 64bit SP1 or later Standard Enterprise CPU Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2003 R2...

Page 15: ...ndows Server 2003 Windows Server 2003 R2 512 MB or more Windows Vista Windows 7 32bit 1 GB or more Windows 7 64bit Windows Server 2008 Windows Server 2008 R2 2 GB or more HDD available space Windows XP 10 GB or more Windows Server 2003 Windows Server 2003 R2 12 9 GB or more Windows Vista 25 GB or more Windows 7 32bit 26 GB or more Windows 7 64bit 30 GB or more Windows Server 2008 Windows Server 20...

Page 16: ...Maker EPSON Total Disc Setup The EPSON Total Disc Setup will start 2 Select Common Setting for Publishing from the Tool menu The Common Setting for Publishing screen will appear 3 Click Browse to select a folder to create a Working Folder Note Select a drive with sufficient free space For information on the necessary HDD space see the following section See System Requirements on page 14 4 Check th...

Page 17: ... point port is set automatically 1 Make sure that the product is connected to the computer via the USB cable and that the product is turned on 2 Select Start in Windows 7 or Windows Vista All Programs or Programs EPSON Total Disc Maker EPSON Total Disc Setup The EPSON Total Disc Setup will start 3 Click Add 4 Select Local CD DVD BD publisher and then click Next 5 Select the product to be added fro...

Page 18: ...Select Start in Windows 7 or Windows Vista All Programs or Programs EPSON Total Disc Maker EPSON Total Disc Setup The EPSON Total Disc Setup will start 2 Select Common Setting for Publishing from the Tool menu The Common Setting for Publishing screen will appear 3 Click Notification Settings tab The Notification Settings screen will appear 4 Select either one or both of the options for Notificatio...

Page 19: ...to be processed EPSON Total Disc Setup EPSON Total Disc Setup is a utility to register the product to the computer and to set basic settings to publish discs such as settings for the publish mode and stackers Using EPSON Total Disc Maker Use EPSON Total Disc Maker to create and edit disc labels Starting EPSON Total Disc Maker Click Start in Windows 7 or Windows Vista point to All Programs or Progr...

Page 20: ...ted in the printer settings for EPSON Total Disc Maker and all other applications Refer to the following sections to access the printer driver From EPSON Total Disc Maker 1 Click Start in Windows 7 or Windows Vista point to All Programs or Programs Point to EPSON Total Disc Maker and then click EPSON Total Disc Maker 2 Select Print Settings from Tool menu From EPSON Total Disc Setup 1 Click Start ...

Page 21: ...e Edition Windows Server 2003 Click Start Control Panel then click Printers and Faxes 2 Right click EPSON PP 100APPRN then click Printing Preferences in the menu Getting Information through Online Help You can access online help for items in the printer driver from your application or from the Windows Start menu See Accessing the Printer Driver on page 20 In the printer driver window try one of th...

Page 22: ...ed Some of them may not be uninstalled when uninstalling the software 1 Close all applications 2 Click Start in Windows 7 or Windows Vista and then select Control Panel 3 Click Uninstall a program Windows 7 Windows Vista or Windows Server 2008 or double click the Add or Remove Programs icon Windows XP or Windows Server 2003 4 Choose EPSON Total Disc Maker 5 Click Uninstall Change Windows 7 Windows...

Page 23: ...power off Press the P Power button The Power light will flash in green then turn off then power is turned off cCaution Fan will operate after turning power off but it will automatically stop after 15 minutes If the product is operating wait for 10 seconds after operation is stopped then turn off power The product may not be recognized by the computer when the power is turned back on while fan is o...

Page 24: ...mall batches of discs at once If the same type of discs are loaded into stacker 1 and 2 and Auto is selected for the input stacker setting up to 100 discs can be continuously published by taking out published discs without refilling discs Up to 1000 discs can be continuously published in a single job by refilling discs and taking out published discs If stacker 4 is selected as the output stacker d...

Page 25: ...e full day especially before printing a large number of discs After printing the first copy check the print quality to see if any dots are missing Before using or touching the printed surface of your discs make sure they are completely dry and keep them out of direct sunlight If the printed surface is sticky even after it has dried do the following 1 Change label type 2 Change color saturation lev...

Page 26: ...rinting you have to make the following settings Notice for Barcode Printing When printing barcodes and 2D codes be sure to use Epson brand ink cartridges When printing barcodes and 2D codes on discs that are not Epson specified discs check whether the printed barcodes or 2D codes can be read correctly by a scanner Do not place barcodes or 2D codes where they overlap other print data or where they ...

Page 27: ...ndard Mode Loading Discs Follow the steps below to load discs 1 Open the disc cover 2 Take out stacker 1 3 Fan a stack of discs to prevent them from sticking together Be careful not to scratch the recording side of the discs ...

Page 28: ...printable side facing up cCaution Do not load the discs above the dotted line marked on the stacker otherwise the discs or product may be damaged Do not mix CDs DVDs with BDs in the same stacker Otherwise a disc pick error can easily occur 5 Insert stacker 1 ...

Page 29: ...ut stacker insert stacker 3 cCaution Make sure that there are no discs in stackers 3 and 4 Do not pull out stacker 4 Be sure to lock the lock lever located on stacker 4 7 If you select stacker 4 as the output stacker unlock the lock lever located on stacker 4 ...

Page 30: ...ccess EPSON Total Disc Maker by following the instructions below to create the labels printed on the discs Click Start in Windows 7 or Windows Vista point to All Programs or Programs Point to EPSON Total Disc Maker and then click EPSON Total Disc Maker To learn how to use EPSON Total Disc Maker go to the Help menu ...

Page 31: ...Publishing Discs 31 Creating Labels The following instructions explain how to create labels using templates provided with the software 1 Click Label on the menu bar of EPSON Total Disc Maker ...

Page 32: ...Publishing Discs 32 2 Click Template tab and select a label design from the list then click Apply ...

Page 33: ...scs 33 3 Make changes on the label as needed in the Background Edit Item and Layout tabs For details see Help for EPSON Total Disc Maker Note To access Help for EPSON Total Disc Maker select Help from the Help menu ...

Page 34: ... Stacker Settings The following instructions explain how to set the publish mode 1 Click Publish on the menu bar of EPSON Total Disc Maker 2 Click Properties on the Publish screen of EPSON Total Disc Maker or EPSON Total Disc Setup ...

Page 35: ...ct published discs to stacker 2 by making the publish settings later on the Publish screen of EPSON Total Disc Maker regardless of the Stacker 3 setting 4 Click OK Publishing Discs The following instructions explain how to publish discs 1 Make the publish settings on the Publish screen of EPSON Total Disc Maker For details see Help for EPSON Total Disc Maker Note To access Help for EPSON Total Dis...

Page 36: ...ing or taking out discs Do not put your hands inside the product or operate stackers while the arm is moving Also open and close the disc cover gently When you open the disc cover while running a job the job will pause Closing the disc cover automatically resumes the job Do not open the ink cartridge cover or maintenance box cover while running a job Note If Windows shuts down while processing a j...

Page 37: ...al Output Mode Loading Discs Follow the steps below to load discs 1 Open the disc cover 2 Take out stacker 1 3 Fan a stack of discs to prevent them from sticking together Be careful not to scratch the recording side of the discs ...

Page 38: ...printable side facing up cCaution Do not load the discs above the dotted line marked on the stacker otherwise the discs or product may be damaged Do not mix CDs DVDs with BDs in the same stacker Otherwise a disc pick error can easily occur 5 Insert stacker 1 ...

Page 39: ... to scratch the recording side of the disc 8 Load discs into stacker 2 with the printable side facing up cCaution Do not load the discs above the dotted line marked on the stacker otherwise the discs or product may be damaged Do not mix CDs DVDs with BDs in the same stacker Otherwise a disc pick error can easily occur ...

Page 40: ...Insert stacker 2 10 If you select stacker 3 as the output stacker insert stacker 3 cCaution Make sure that there are no discs in stackers 3 and 4 Do not pull out stacker 4 Be sure to lock the lock lever located on stacker 4 ...

Page 41: ...ckers access EPSON Total Disc Maker by following the instructions below to create the labels printed on the discs Click Start in Windows 7 or Windows Vista point to All Programs or Programs Point to EPSON Total Disc Maker and then click EPSON Total Disc Maker To learn how to use EPSON Total Disc Maker go to the Help menu Creating Labels The following instructions explain how to create labels using...

Page 42: ...Publishing Discs 42 1 Click Label on the menu bar of EPSON Total Disc Maker ...

Page 43: ...Publishing Discs 43 2 Click Template tab and select a label design from the list then click Apply ...

Page 44: ...scs 44 3 Make changes on the label as needed in the Background Edit Item and Layout tabs For details see Help for EPSON Total Disc Maker Note To access Help for EPSON Total Disc Maker select Help from the Help menu ...

Page 45: ...the Publish Mode The following instructions explain how to set the publish mode 1 Click Publish on the menu bar of EPSON Total Disc Maker 2 Click Properties on the Publish screen of EPSON Total Disc Maker or EPSON Total Disc Setup ...

Page 46: ...OK Publishing Discs The following instructions explain how to publish discs 1 Make the publish settings on the Publish screen of EPSON Total Disc Maker For details see Help for EPSON Total Disc Maker Note To access Help for EPSON Total Disc Maker select Help from the Help menu ...

Page 47: ...ing or taking out discs Do not put your hands inside the product or operate stackers while the arm is moving Also open and close the disc cover gently When you the open disc cover while running a job the job will pause Closing the disc cover automatically resumes the job Do not open the ink cartridge cover or maintenance box cover while running a job Note If Windows shuts down while processing a j...

Page 48: ...atch Mode Loading Discs Follow the steps below to load discs 1 Open the disc cover 2 Take out stacker 1 3 Fan a stack of discs to prevent them from sticking together Be careful not to scratch the recording side of the discs ...

Page 49: ...printable side facing up cCaution Do not load the discs above the dotted line marked on the stacker otherwise the discs or product may be damaged Do not mix CDs DVDs with BDs in the same stacker Otherwise a disc pick error can easily occur 5 Insert stacker 1 ...

Page 50: ...to scratch the recording side of the discs 8 Load discs into stacker 2 with the printable side facing up cCaution Do not load the discs above the dotted line marked on the stacker otherwise the discs or product may be damaged Do not mix CDs DVDs with BDs in the same stacker Otherwise a disc pick error can easily occur ...

Page 51: ...Publishing Discs 51 9 Insert stacker 2 10 Insert stacker 3 cCaution Make sure that there are no discs in stackers 3 and 4 Do not pull out stacker 4 Be sure to lock the lock lever located on stacker 4 ...

Page 52: ...access EPSON Total Disc Maker by following the instructions below to create the labels printed on the discs Click Start in Windows 7 or Windows Vista point to All Programs or Programs Point to EPSON Total Disc Maker and then click EPSON Total Disc Maker To learn how to use EPSON Total Disc Maker go to the Help menu ...

Page 53: ...Publishing Discs 53 Creating Labels The following instructions explain how to create labels using templates provided with the software 1 Click Label on the menu bar of EPSON Total Disc Maker ...

Page 54: ...Publishing Discs 54 2 Click Template tab and select a label design from the list then click Apply ...

Page 55: ...scs 55 3 Make changes on the label as needed in the Background Edit Item and Layout tabs For details see Help for EPSON Total Disc Maker Note To access Help for EPSON Total Disc Maker select Help from the Help menu ...

Page 56: ...the Publish Mode The following instructions explain how to set the publish mode 1 Click Publish on the menu bar of EPSON Total Disc Maker 2 Click Properties on the Publish screen of EPSON Total Disc Maker or EPSON Total Disc Setup ...

Page 57: ...r Publish Mode 4 Click OK Publishing Discs 1 Make the publish settings on the Publish screen of EPSON Total Disc Maker For details see Help for EPSON Total Disc Maker Note To access Help for EPSON Total Disc Maker select Help from the Help menu ...

Page 58: ...ding or taking out discs Do not put your hands inside the product or operate stackers while the arm is moving Also open and close the disc cover gently When you open the disc cover while running a job the job will pause Closing the disc cover automatically resume the job Do not open the ink cartridge cover or maintenance box cover while running a job Note If Windows shuts down while processing a j...

Page 59: ... the stacker The output stacker differs according to the publish mode Refer to the following table Note Be sure to let discs dry completely before using them or touching the printed surface Allow Epson specified discs to dry for at least 1 hour and other types of discs for at least 24 hours If the print position is misaligned adjust it using the printer driver For details refer to the printer driv...

Page 60: ...t always the same as the number of discs loaded into stacker 2 Also the number of discs does not always become 50 The same applies to the number of discs output to stacker 2 For Batch mode the output stacker switches to stacker 2 when the ejected discs accumulated in stacker 3 reach the height limit As a result the number of discs output to the stacker depends on the thickness of the discs used ...

Page 61: ...ON Total Disc Monitor appears on your computer screen Select the job you want to pause in the Unfinished Job list and then select Pause Job from the Job menu or click button Note If there is a disc being published the job is paused after the processing is finished The processing of any subsequent job also does not start while the job is paused ...

Page 62: ...g Publishing If you need to resume publishing follow the instructions below Start EPSON Total Disc Monitor Select the job you want to resume in the Unfinished Job list and then select Resume Job from the Job menu or click button ...

Page 63: ... the instructions below Start EPSON Total Disc Monitor Select the job you want to cancel in the Unfinished Job list and then select Cancel Job from the Job menu or click button Note If a disc is being published that processing is stopped and the disc is output to the output stacker ...

Page 64: ...art EPSON Total Disc Monitor Select the job you want to give priority to in the Unfinished Job list and then select Priority Publishing from the Job menu or click button The selected job will be processed after the job in progress Note Any job cannot be given priority before such operations as nozzle checking aligning print head and correcting printing position ...

Page 65: ...Monitor appears automatically when you start a job You can check the ink cartridge status from this window You can also run EPSON Total Disc Monitor from the Start menu See Using EPSON Total Disc Monitor on page 88 Note If any of the ink cartridges installed in the product is broken incompatible with the product model or improperly installed EPSON Total Disc Monitor will not display an accurate ca...

Page 66: ...k cartridges with low ink status may not be used when reinserted Do not refill the ink cartridges Other products not manufactured by Epson may cause damage that is not covered by Epson s warranties and under certain circumstances may cause erratic product behavior Keep ink cartridges out of the reach of children Do not allow children to drink from or handle the cartridges Be careful when you handl...

Page 67: ...t quality and the product performance may not be optimum When the Ink lamp is flashing or lit the ink cartridge is not correctly installed Check that it is installed correctly If installing an ink cartridge does not provide normal printing press the Cleaning button for 3 seconds If it does not resolve the problem repeat the process for 1 or 2 times By turning off the product using the Power button...

Page 68: ...er Note The illustrations show replacement of the light magenta ink cartridge but the instructions are the same for all the cartridges 1 Make sure that the Power light is on but not flashing 2 Open the ink cartridge cover Note Wait for 4 seconds or more before removing the ink cartridge Otherwise ink may squirt Lights Action Ink is low Obtain a replacement ink cartridge The ink cartridge has reach...

Page 69: ...he green IC chip on the side of the cartridge This can damage the ink cartridge Always install an ink cartridge immediately after removing the old cartridge If the cartridge is not installed promptly the print head may dry out and be unable to print Do not refill the ink cartridge Other products not manufactured by Epson may cause damage that is not covered by Epson s warranties and under certain ...

Page 70: ...Replacing Ink Cartridges 70 6 Place the new ink cartridge into the slot Then push the ink cartridge until it clicks into place 7 When you are finished replacing cartridges close the ink cartridge cover ...

Page 71: ...eps below to use the nozzle check utility 1 Make sure that an unprinted disc is installed in stacker 1 2 Make sure that no lights are indicating errors and that the disc cover is closed 3 Access the printer driver See Accessing the Printer Driver on page 20 4 Click the Utility tab then click the Nozzle Check button 5 Follow the on screen instructions Below are two sample nozzle check patterns Comp...

Page 72: ...r or from the product by using the buttons cCaution Do not open the ink cartridge cover while cleaning print head Print head cleaning stops if the ink cartridge cover is opened Print head cleaning consumes ink Excess print head cleaning will result in reduction of ink cartridge life Note Clean the print head only if print quality declines for example if the printout is blurry or the color is incor...

Page 73: ...n screen instructions The Power light flashes while the product performs the cleaning cycle cCaution Never turn off the product while the Power light is flashing Doing so may damage the product Note If print quality has not improved after repeating this procedure about four times turn the product off and wait at least six hours Then run the nozzle check again and repeat the head cleaning if necess...

Page 74: ...urn off the product while the Power light is flashing Doing so may damage the product 5 When the Power light stops flashing print a nozzle check pattern to confirm that the head is clean See Checking the Print Head Nozzles on page 71 Note If print quality has not improved after repeating this procedure about four times turn the product off and wait for at least six hours Then run the nozzle check ...

Page 75: ...ow to align the print head using the print head alignment utility 1 Make sure an unprinted disc is inserted in stacker 1 2 Make sure no lights are indicate errors and the disc cover is closed 3 Access the printer driver See Accessing the Printer Driver on page 20 4 Click the Utility tab then click the Print Head Alignment button 5 Follow the on screen instructions to align the print head cCaution ...

Page 76: ...low the steps below to adjust the vertical and horizontal printing position using the correcting the printing position utility 1 Make sure an unprinted disc is inserted in stacker 1 2 Make sure no lights indicate errors and the disc cover is closed 3 Access the printer driver See Accessing the Printer Driver on page 20 4 Click the Utility tab then click the Correcting the Printing Position button ...

Page 77: ...dirt or other matter gets inside of the product besides affecting print quality it may cause the electric circuits to short 1 Make sure the product is turned off and all the lights are off and then unplug the power cord from the electrical outlet 2 Use a soft clean cloth to carefully remove any dust or dirt If the dirt does not come off clean it using a soft clean cloth dampened with a mild deterg...

Page 78: ...om the electronic components Do not spray the inside of the product with lubricants Dirt attached to stacker 3 or 4 should be wiped clean with a soft cloth moistened with neutral detergent Getting Maintenance Information You can get helpful information for maintenance and support of the product the cumulative number of published discs and the free space of the maintenance box 1 Make sure that the ...

Page 79: ... the instruction manual of the maintenance box to replace the maintenance box Be sure to replace also the filter when you replace the maintenance box cCaution Epson recommends the use of genuine Epson maintenance boxes The use of non genuine maintenance boxes may cause damage that is not covered by Epson s warranties and under certain circumstances may cause erratic product behavior Do not use any...

Page 80: ...cartridges installed Removing the cartridges can dry out the print head and may prevent the product from printing Leave the maintenance box installed Removing the maintenance box may cause ink leakage 1 Turn off the product and unplug its power cord 2 Disconnect the interface cable 3 Remove all discs from the stackers 4 Open the ink cartridge cover Secure the ink cartridges with tape then close th...

Page 81: ...Maintaining Your Product 81 Be sure to lift the product by the correct positions as shown below ...

Page 82: ...e a specific problem relating to publishing quality a problem not related to publishing quality a disc feeding problem or if the product does not publish at all refer to the appropriate section To solve a problem you may need to cancel publishing See Canceling Publishing on page 63 Error Indicators You can identify many common problems using the lights on your product If the product stops working ...

Page 83: ...Power Busy Error Ink Stacker 1 2 3 4 Disc pick up error Resolve the problem as follows 1 Open the disc cover and fan the discs inside the input stacker 2 Close the disc cover and publish disc again If the same error occurs frequently contact your dealer Multiple feed error Resolve the problem as follows 1 Open the disc cover 2 Remove the discs from the printer tray 3 Fan the discs inside the input...

Page 84: ...t and check inside for any objects then turn on the product again If the same error occurs frequently contact your dealer Do not remove disc from the arm by hand if arm is picking up the disc This may damage the arm To remove the disc from the arm turn on the product again and let initializing process remove the disc Lights Conditions Remedies Power Busy Error Ink Stacker 1 2 3 4 Stacker 3 is inse...

Page 85: ...d discs into Stacker 2 Note The stacker lamp flashes when the source stacker is out of discs however the timing of the light flashing may not match with the timing of the stacker becoming empty Stacker 1 is overloaded Remove discs so that discs are below the red line Stacker 2 is overloaded Remove discs so that discs are below the red line Stacker 3 is overloaded Remove all the discs from stacker ...

Page 86: ... the ink cartridge or reinstall it If the ink cartridge is not recognized even if it is installed correctly there may be dirt on the green circuit board Wipe it with soft cloth and install it again The product will stop operation before ink is completely empty in order to maintain print head quality Therefore some ink will be left in the ink cartridge It is recommended to use a genuine ink cartrid...

Page 87: ...n off the product and contact your dealer Internal error Turn off the product and check inside for any objects If the same error occurs frequently contact your dealer Leaving the product off after the error may result in clogging of print head Make sure to turn on the product immediately after it is turned off If resuming label printing after the error run a nozzle check and confirm the condition ...

Page 88: ...to access EPSON Total Disc Monitor When you send a job to the product EPSON Total Disc Monitor appears In the EPSON Total Disc Maker window click the Publish button From the Tool menu select Start Total Disc Monitor Click Start in Windows 7 or Windows Vista point to All Programs or Programs Point to EPSON Total Disc Maker and then click EPSON Total Disc Monitor When you access EPSON Total Disc Mon...

Page 89: ...cated as 1000 or more discs and less than 1000 is indicated in increments of 10 Printer Stacker Status This provides a graphic display of the printer and stacker status It also shows where an error occurs Disc Does Not Feed Correctly Disc Does Not Feed Remove the stack of discs and make sure of the following The disc is not damaged The disc is not too old See the instructions that came with the di...

Page 90: ...he power and turn on the power again and let the initializing process remove the disc If the same error continues to occur contact your dealer Multiple Disc Feeds Make sure the discs are not loaded above the red line in the stacker Make sure none of the discs are damaged Remove the stack of discs and make sure the discs are not too thin See Discs on page 105 Remove discs from the stacker and fan t...

Page 91: ...nce box and close the maintenance box cover 6 Plug the power cable into the wall outlet and turn on the product The printer tray automatically closes Note If you cannot easily remove a foreign object do not use force and do not disassemble the product Call your dealer for assistance If the arm is stopped while picking up disc do not try removing disc by hand This may result in damaging the arm If ...

Page 92: ...erate properly if it is tilted Print Quality Problems If you are having a print quality problem then compare it with the illustrations below Click the caption under the illustration that best resembles your printout Good sample Good sample Horizontal Banding on page 93 Vertical Misalignment on page 93 Horizontal Banding on page 93 Vertical Misalignment on page 93 Incorrect or Missing Colors on pag...

Page 93: ...product See Publishing Discs on page 23 Vertical Misalignment Run the print head alignment utility See Aligning the Print Head on page 75 Make sure the label type selected in the printer driver is appropriate for the type of disc loaded in the product See Publishing Discs on page 23 Banding Make sure the printable side of the disc is face up in the stacker Run the head cleaning utility to clear an...

Page 94: ...ing an Ink Cartridge on page 67 Blurry or Smeared Printout Use genuine Epson ink cartridges Make sure the product is on a flat stable surface that extends beyond the base in all directions The product will not operate properly if it is tilted Make sure your disc is not damaged dirty or too old Make sure your disc is dry and the printable side is facing up Make sure the label type selected in the p...

Page 95: ...8 Make sure the printer driver settings are appropriate for the label size you are using Check the Main window See the printer driver online Help for details Uninstall the printer driver then reinstall it See Uninstalling Software on page 22 The printing location may shift depending on the disc used Perform print head alignment or correcting the printing position See Correcting the Printing Positi...

Page 96: ...ow down the printing speed and prevent the product mechanism from overheating and being damaged If this happens you can continue to print but we recommend stopping and leaving the product for about thirty minutes with the power on The product will recover after about 3 hours with the power off After you restart the product will print at normal speed Uninstall the printer driver then reinstall it S...

Page 97: ...RODUCT BACK IN Contact your dealer Only the Power Light is On If you press the P Power button lightly the product may not turn on although the Power light flashes for a while Press the button firmly Turn off the product and computer Make sure the product s interface cable is securely plugged in If you are trying to print a large image your computer may not have enough memory Try reducing the resol...

Page 98: ...yer installed Windows Media Player must be installed before installing the Total Disc Maker The output device may not be recognized in an environment with Windows Media Player 7 installed In this case uninstall EPSON Total Disc Maker and restart the computer then reinstall EPSON Total Disc Maker If the language setting of the system is different from the user installation may not be correctly perf...

Page 99: ...give them the following information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or similar button in the product software Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normally use with your product Help for U...

Page 100: ... Users in Australia Contacts for information support and services are Epson Australia Pty Ltd 3 Talavera Road North Ryde NSW 2113 Australia Phone 02 8899 3666 Fax 02 8899 3777 If you need the latest drivers FAQs manuals or other downloadable access the site at http www epson com au Help for User s in Southeast Asia Contacts for information support and services are PT Epson Indonesia Wisma Kyoei Pr...

Page 101: ...28 8288 Fax 03 5621 2088 Helpdesk 03 5521 5888 www epson com my Epson Thailand CO Ltd 195 Empire Tower 42nd Floor South Sathorn Road Yannawa Sathorn Bangkok 10120 Thailand Tel 0 2685 9888 Fax 0 2685 9889 Helpdesk 0 2685 9899 www epson co th Epson Philippines Corporation 8th Floor Anson s Centre 23 ADB Avenue Pasig City 1605 Philippines Trunkline 63 2 706 2609 Customer Care Trunkline 63 2 706 2609 ...

Page 102: ...nk cartridge cover Secures the ink cartridges Open only when installing or replacing ink cartridges b Control panel Use the button and monitor the lights to control your product See the next section for details c Disc cover Open when loading or taking out the discs d Power button Turns the product on or off a b c d ...

Page 103: ... 94 between the back of the product and the wall for ventilation j Arm Transports discs k Stacker 1 Use stacker 1 as a disc input stacker Holds up to 50 discs l Stacker 2 Use stacker 2 as a disc input or output stacker Holds up to about 50 discs m Lock lever Use this lever to lock or unlock stacker 4 Lock the lever when you use stacker 3 n Stacker 3 Use stacker 3 as a disc output stacker Holds up ...

Page 104: ...s open or when disc transfer stacker or printer errors occur Flashes when a problem occurs with the product INK On when an ink cartridge has reached its replacement time or is not correctly inserted Flashes when ink is low Flashes rapidly when the maintenance box has reached its replacement time or is not correctly inserted STACKER On when the stacker is overloaded with discs or when stacker 3 is ...

Page 105: ... product or access either of the following URLs http www epson europe com Europe http www discproducer epson com United States and Canada Discs Epson offers the specified CD R DVD R and BD R discs for all your printing needs Product Product name Product number Ink cartridge Cyan PJIC1 C C13S020447 Light Cyan PJIC2 LC C13S020448 Light Magenta PJIC3 LM C13S020449 Magenta PJIC4 M C13S020450 Yellow PJ...

Page 106: ...high temperature conditions discs may adhere to each other If an automatic duplication machine is used please check the disc before using Please treat the recording surface blue green colored side and printing surface carefully so they do not have fingerprints dirt dust water or scratches Dust and dirt on the recording surface should be wiped gently with soft dry cloth commercially available disc ...

Page 107: ...oisture adhesive ink receptor layer on the label surface If stored stacked especially under high humidity and high temperature conditions disc may adhere to each other If an automatic duplication machine is used please check the disc before using Notes when storing discs Do not store in direct sunlight near heating equipment or high humidity and temperature Do not place where large temperature var...

Page 108: ...ting outside printable area 45 to 116 mm may result in sticking staining of the disc tray peeling of print and blurring of print It is recommended to check the disc type before using When printing outside the printable area ink absorbing layer of the disc occurs the ink printed outside the printable area does not fix Check the label of the printable area of the disc being used before setting Preca...

Page 109: ...ause damage that is not covered by Epson s warranties and under certain circumstances may cause erratic behavior Use the ink cartridge before the expiration date printed on its package Do not refill the ink cartridge Other products not manufactured by Epson may cause damage that is not covered by Epson s warranties and under certain circumstances may cause erratic behavior Note The ink cartridges ...

Page 110: ...n Black is selected for Print Mode Setting all the ink colors are used in an operation designed to maintain the printing and print head quality Job Processing Note Above figures are based on Windows Vista Job processing speed differs depending on the environment Number of Products that can be Connected to One Computer 1 Guaranteed number of products that can process jobs published from one connect...

Page 111: ...th 377 mm 14 8 inches Depth 465 mm 18 3 inches Height 348 mm 13 7 inches Weight Approx 22 kg 48 5 lb with accessories excluding AC cable Input voltage range AC 100 to 240 V Rated frequency range 50 to 60 Hz Rated current 1 0 A Power consumption Operating Approx 30 W Standby mode Approx 20 W Temperature Operation 10 to 35 C 50 to 95 F Storage 20 to 40 C 4 to 104 F 1 month at 40 C 104 F Humidity Ope...

Page 112: ...l vary based on such factors as images printed print settings media type frequency of use and temperature Safety UL60950 1 CAN CSA C22 2 No 60950 1 EMC FCC Part 15 Subpart B Class B CAN CSA CEI IEC CISPR 22 Class B AS NZS CISPR22 Class B Low voltage directive 2006 95 EC EN60950 1 EMC directive 2004 108 EC EN55022 Class A EN61000 3 2 EN61000 3 3 EN55024 GOST R IEC60950 1 CISPR Pub 22 Compliance USB...

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Epson Disc Producer PP-100AP, User Manual

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