Epson ColorPage 8000 Printer Manual Download Page 87

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5-6

Clearing Paper Jams and Other Problems

Clearing the Multipurpose Tray and Paper Path
(Feed Jam)

Follow these steps when you’re printing on paper or other materials in the
multipurpose tray and you see one of the following messages on the printer’s
control panel

Feed Jam, Check OHP Sheet

Irregular Density

1. If you see jammed paper in the multipurpose tray, pull the paper out

gently.

If you don’t see the jammed paper, follow the next steps to check the
paper path.

2. Pull the multipurpose tray out until it stops. Be careful not to tear the

jammed paper.

Summary of Contents for ColorPage 8000

Page 1: ...Printed on recycled paper with at least 10 post consumer content EPSON ColorPage 8000 P r i n t e r G u i d e ...

Page 2: ...es only and may be trademarks of their respective owners EPSON disclaims any and all rights in those marks The ENERGY STAR emblem does not represent EPA endorsement of any product or service Legal Notices Neither SEIKO EPSON CORPORATION nor its affiliates shall be liable to the purchaser of this product or third parties for damages losses costs or expenses incurred by purchaser or third parties as...

Page 3: ...ntenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help WARNING The connection of a non shielded equipment interface cable to this equipment will invalidate the FCC Certification of this device and may cause interferenc...

Page 4: ...1 control panel face down tray stopper multipurpose tray front cover paper cassette extension tray output path cover fuser unit face up tray power switch AC inlet connector cover ...

Page 5: ...ing an Output Tray 1 4 Loading Paper in the Cassette 1 5 Loading Paper in the Multipurpose Tray 1 8 Printing on Special Media 1 11 Printing on EPSON Color Laser Transparencies 1 11 Printing on Envelopes 1 12 Printing Labels 1 14 Printing on Card Stock 1 15 Printing on Non standard Size Paper 1 15 2 Monitoring the Printer Using the Control Panel to Monitor the Printer 2 1 Monitoring Normal Printer ...

Page 6: ... 13 Setting GL2 Emulation Options 3 14 Setting ESCP2 and FX Emulation Options 3 15 Setting I239X Emulation Options 3 16 4 Maintaining and Transporting the Printer Replacing Parts Safely 4 1 Replacing a Toner Cartridge 4 2 Removing the Used Cartridge 4 2 Installing the New Cartridge 4 5 Replacing the Fuser Oil Roll 4 6 Replacing the Photoconductor Unit 4 10 Removing the Used Photoconductor Unit 4 1...

Page 7: ...r Jam 5 9 Clearing the Output Path Cover Exiting Paper Jam 5 12 Clearing the Large Capacity Paper Unit 5 13 Solving Operational Problems 5 14 Solving Printout Problems 5 16 A Installing Options Installing Memory Modules A 1 Installing an Interface Card A 5 B Specifications Printing B 1 Paper B 2 Environmental B 3 Mechanical B 3 Electrical B 3 Parallel Interface B 4 Using the ECP Mode in Windows 95...

Page 8: ...d 150 sheet paper tray 250 sheet paper cassette and optional 3 cassette paper unit you can have 1 150 sheets of paper available for printing in five different sizes With the large capacity paper unit and the RIP Station 5000 PostScript Level 3 server the ColorPage 8000 is a complete color printing system for creative workgroups The high performance EFI Fiery RIP supports a variety of network confi...

Page 9: ...nd printer files from the User Software CD and set up printing It also describes how to install printer files via the Internet The RIP Station 5000 User Guide describes how to set printing options and print to the RIP from Windows and Mac OS computers The User Addendum provides updated information about installing and using the RIP Station software The RIP Station 5000 Administrator Guide explains...

Page 10: ...and other consumables and for cleaning and transporting the printer Chapter 5 provides troubleshooting tips and solutions for paper jams and other printing problems you may have Appendix A gives instructions for adding memory to the printer and installing optional interface cards Appendix B provides the technical details on your printer optional paper units toner cartridges and other consumables A...

Page 11: ...ustry to promote the introduction of energy efficient personal computers monitors printers fax machines and copiers in an effort to reduce air pollution caused by power generation Energy saving Tips Here are a few tips you can use to be even more energy wise If your monitor isn t ENERGY STAR compliant turn it off when you re not using it Turn off your computer printer and monitor each day when you...

Page 12: ...air control systems that regularly switch on and off Place the printer and RIP near a wall outlet where the plugs can be easily unplugged Placez l imprimante près d une prise de contacte où la fiche peut être débranchée facilement Do not let the power cords become damaged or frayed Except as specifically explained in the documentation do not attempt to service the printer or RIP yourself Opening o...

Page 13: ... 5 0 10 3 W Wave length 785 10 15 nm This is a Class IIIb Laser Diode Assembly that has an invisible laser beam The printer head unit is NOT A FIELD SERVICE ITEM Therefore the printer head unit should not be opened under any circumstances CDRH Regulations The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August...

Page 14: ...exceed 0 02 ppm ozone concentration TWA Time Weighted Average To minimize the risk of exposure to ozone you should avoid the following conditions Use of multiple laser printers in a confined area see above Operation in conditions of extremely low humidity Poor room ventilation Long continuous printing together with any of the above The printer should be located so that the exhaust gases and heat g...

Page 15: ...s components into place Although the printer is designed to be sturdy rough handling can damage it Avoid touching the components inside the printer unless instructed to do so in this guide Be careful not to touch the fuser which is marked CAUTION HIGH TEMPERATURE If the printer has been in use the fuser can be very hot When handling the toner cartridges always set them on a clean smooth surface Do...

Page 16: ...e life of the drum If you need to keep the unit out of the printer for long periods cover it with an opaque cloth Be sure not to scratch the surface of the drum When you remove the photoconductor unit from the printer always set the unit on a clean smooth surface Also avoid touching the drum since oils from your skin can permanently damage its surface and may affect print quality To get the best p...

Page 17: ...tte Loading paper in the multipurpose tray Printing on special media Selecting Paper and Other Media You can use the following types of paper and transparencies in your printer Paper or media Description Plain paper 16 to 28 lb 60 to 105 gsm including letterhead and recycled papers Envelopes Envelopes that do not include tape window envelopes designed for laser printers only Labels Labels designed...

Page 18: ...ed curled wavy torn or uneven Paper that is attracted to static electricity Paper with an irregular shape or without right angle corners Choosing a Paper Path The printer includes two built in paper sources the multipurpose tray and the standard paper cassette If you have the large capacity paper unit you have three additional paper cassettes If you have the A3W paper cassette you can use it for A...

Page 19: ... Standard cassette LC1 If you have the large capacity paper unit LC2 LC3 LC4 Multipurpose tray Use the paper size labels that came with your printer to identify the paper in each tray This helps all users to be aware of what s in the printer at a glance Paper source capacities Paper size Multipurpose tray Standard cassette s A3W paper cassette Half letter A5 or less 150 face up output tray 7 10 to...

Page 20: ...s you can print to the output trays The face down tray shown in the illustration below is used for plain paper at least 8 25 7 16 inches The tray holds up to 250 sheets of paper Output tray capacities Paper size Face up tray Face down tray 3 5 5 5 to 8 25 7 16 in 150 8 25 7 16 to 8 25 11 75 in 150 250 8 25 11 75 to 11 17 in 50 250 11 17 to 13 19 in 50 Envelopes 20 Transparencies labels card stock ...

Page 21: ...plain paper in the standard cassette or any of the cassettes in the large capacity paper unit The size of the paper can range from 7 10 inches to 11 17 inches and the weight from 16 to 28 lb 60 to 105 gsm Follow these steps 1 Pull the paper cassette all the way out Note If you want to have your printouts stacked in the correct order in the face up tray you need to print them in reverse order You u...

Page 22: ...ate down until it clicks 3 Squeeze the clips and slide the two edge guides to match the size paper you re using 4 Fan a stack of paper to prevent the sheets from sticking together Then tap the edge of the stack on a firm surface to make it even ...

Page 23: ... the edge guides back until they just touch the edges of the stack of paper Make sure the edge guide points to the size mark that matches the paper you re loading This allows the printer to select the right tray for the paper size you want when you print Note Load letter size and smaller paper short edge first Load legal size and larger paper long edge first A3 A3 A4 17 B4 B4 B5 LT A4 A4 8 5 14 17...

Page 24: ...5 5 inches to 13 19 inches with a maximum of 150 sheets You also use this tray to print envelopes labels card stock and transparencies This section explains how to load plain paper only for instructions on loading special media see page 1 11 Follow these steps to load paper in the multipurpose tray 1 Adjust the tray extensions to fit the size paper you want to use ...

Page 25: ... it up 3 Slide the right edge guide all the way to the right 4 Load a stack of paper long edge first letter size and smaller Load legal size and larger paper short edge first Make sure the printable surface is face up For letterhead the top of the page should be on the right side loading letter size and smaller paper ...

Page 26: ...s Config Menu Press the Item button until the display shows Auto Cont Off Press the Value button The display shows Auto Cont On Press the Enter button to save your setting Press the On Line button loading legal size and larger paper Paper Source Menu RITech Page Size Item Copies Manual Feed Value MP Tray Size Orientation Enter Out Bin Alt Reset Continue Form Feed On Line Menu button Display Value ...

Page 27: ...ettings are correct in your printer properties or print dialog box as described in the following sections For more information see the RIP Station 5000 User Addendum Printing on EPSON Color Laser Transparencies You can load up to 75 transparencies in the multipurpose tray only Follow these steps to print on transparencies 1 Hold transparencies by the edges to avoid damage that can be caused by fin...

Page 28: ...l Check the paper tray and the paper path to make sure transparencies are not jammed Then load the transparencies correctly and try printing again See page 5 6 for more information about clearing jams Printing on Envelopes You can print on most envelopes as long as they don t have tape on the flap Always test envelopes in the printer before you purchase large quantities Print quality may be uneven...

Page 29: ...structions 3 Set up the print job in your application Select the following options in your printer properties page setup or print dialog box Paper Size 10 for a standard business envelope Monarch for a 3 875 7 5 inch envelope DL C6 or Custom for other envelope sizes Media Type Thick Orientation Landscape Rotated Output Tray FaceUp Tray When you select the Thick Media Type setting the face up outpu...

Page 30: ... feed mode you send a multi page file to the printer as usual After each page prints the printer stops and the Continue light flashes You need to press the On Line or Continue button to feed and print each page See page 3 2 for instructions on setting the manual feed mode You may also be able to select this mode through your printer properties dialog box Follow these steps to print labels 1 Load u...

Page 31: ...page setup dialog box Follow these steps to print on non standard size paper 1 Load the paper in the multipurpose tray long edge first letter size and smaller Legal size and larger paper must be loaded short edge first Make sure the printable surface is face up 2 Slide the right edge guide against the paper 3 Make sure the Auto Continue feature is set on the printer s control panel See page 1 10 f...

Page 32: ...id crystal display lights and buttons The display indicates the printer s status warns you when toner and other consumables are running low and alerts you to paper jams and other problems The blue shaded section on the right side of the control panel allows you to set printing options such as paper size and number of copies Normally you set these options through your software in the printer proper...

Page 33: ...m Feed flashing Printer is resetting and clearing its buffer Reset to Save On Line off Press the On Line button to print and save new settings Regulating Printer On Line on Form Feed flashing Printer is performing internal adjustment Standby Level 1 or 2 On Line on Printer is in first or second level of power saving mode Warning message see page 2 10 for list On Line off Form Feed flashing Continu...

Page 34: ...tions Resetting the Printer If you decide to cancel a print job after the printer has started processing it you can reset the printer You may also need to reset after certain errors occur see the list on page 2 7 Resetting stops the printer and clears the current print job To reset the printer hold down the Alt and Reset buttons until Reset appears on the display To clear all jobs from the printer...

Page 35: ...Test Page gives you a sample color printout You can also print font samples for various emulations see page 3 12 for information about the font samples Follow these steps to print test pages 1 Press the Menu button The light next to Menu comes on and the display shows Test Menu 2 Press the Item button The display shows Status Sheet To print the Status Sheet press the Enter button Status Sheet flas...

Page 36: ...n 3 Press the Item button until the display shows Y Toner E F yellow toner level The number of asterisks indicates the amount of toner left E F full E F 3 4 full E F 1 2 full E F 1 4 full E F empty 4 Press the Item button repeatedly to display the level of magenta M cyan C and black K toner 5 Press the On Line button to return to normal printer operation Paper Source Menu RITech Page Size Item Cop...

Page 37: ... other problems that must be corrected before you can continue printing When one of these messages appears the On Line light goes off Warning messages let you know that your software settings may be incorrect you have a mismatch between software and hardware settings or that maintenance will be needed soon When one of these messages appears the On Line light goes off and the Continue light may fla...

Page 38: ...e Form Feed On Line Error messages appear here The On Line light goes out Error messages Message Explanation Response See Check OHP Sheet Transparencies are loaded incorrectly or non EPSON transparencies are in the printer To avoid damage the printer stops Clear any jammed sheets from the multipurpose tray or paper path page 5 6 Exit Cover Open The output path cover on the left side of the printer...

Page 39: ...ty is too high To avoid damage the printer stops and paper jams Clear any jammed paper from the multipurpose tray or paper path Try printing with different settings to lower print density page 5 6 Manual Feed paper source paper size Printer is waiting for paper to be inserted or for the Continue button to be pressed Make sure paper is loaded and then press the Continue button to print the page pag...

Page 40: ...or number and turn off the printer Wait at least 10 seconds and then turn it back on If this error still appears turn off the printer unplug the power cord and contact IKON page 4 CMYK Toner Crtg Out The indicated toner cartridge is missing Install the indicated toner cartridge page 4 2 CMYK Toner Out The indicated toner cartridge is empty Replace the toner cartridge page 4 2 Turn Paper Paper is l...

Page 41: ...you can simply press the Continue button to clear the message and continue printing However you should check the warning message and verify your settings If the message shows that a part is almost empty or near the end of its service life you should replace it as soon as possible Paper Source Menu RITech Page Size Item Copies Manual Feed Value MP Tray Size Orientation Enter Out Bin Alt Reset Conti...

Page 42: ...tomatically reduces the resolution so it can continue If the printout is not acceptable try limiting the number or size of graphics or fonts on the page Try turning the printer off and then on Turn off the Image Optimum setting in the SelecType Config menu You may need to install additional memory in the printer if this problem continues page 3 8 page A 2 Maintenance Req error number An internal p...

Page 43: ...lecType Config Menu If you see the same message when you try printing the same page again you may need to reduce the number or size of graphics or fonts lower the resolution or add memory to your printer page 3 8 page A 2 CMYK Toner Low The specified toner cartridge is almost empty Press the Continue button to print Replace the toner cartridge as soon as possible page 4 2 Warning Photocondctr The ...

Page 44: ...to Configure the Printer You use the printer s control panel for several purposes You should check the display for warning and error mesages See Chapter 2 for information about using these messages to monitor the printer You use the buttons on the right side of the control panel to set print options and configure advanced printer features The buttons work in two different modes One Touch and Selec...

Page 45: ...e button again to access the settings for RITech Copies MP Tray Size and Out Bin The light next to RITech comes on and the display shows your current selections for the second row of settings 3 Press the button under the setting you want to change For example to change the Paper Source setting press the button under the Paper Source label The display changes to show the new setting 4 Continue pres...

Page 46: ...ased on the selected page size Page Size A4 A3 A5 B4 B5 LT B HLT LGL GLT GLG EXE F4 MON C10 DL C6 IB5 CTM A3W See page B 2 for page size dimensions Manual Feed On Off When you select Manual Feed the printer waits for you to press the On Line or Continue button before printing each page Orientation Port Land Selects portrait or landscape Second row of One Touch settings Setting Options Description ...

Page 47: ...Set default print options mostly the same as the one touch settings which are normally set through software page 3 10 Tray Size Set or check the size of the paper loaded in each tray page 3 12 Config Configure options such as saving toner and allocating printer memory page 3 8 Setup Configure options such as power saving mode and check the printer s toner level and page count page 3 9 Parallel Con...

Page 48: ...lecType Menu Map The following menu map shows the SelecType menus in order along with the settings available for each one The AUX1 and AUX2 menus and settings are available only if you have auxiliary interfaces installed in your printer ...

Page 49: ...the setting you want to check or change appears on the display To move backward through the menu items press and hold the Alt button while you press the Item button 5 Press the Value button to display the choices available for the item Some items toggle between On and Off while others have a number of values you can choose The default value has an asterisk next to it 6 When the value you want appe...

Page 50: ...ure Allocating printer memory Disabling the power saving feature Setting transmission speed and buffer size Follow these steps to set configuration options 1 Press the menu button until the display shows Config Menu Setup Menu or Parallel Menu 2 Press the Item button The display shows RITech Off Config Menu Interface Auto Setup Menu or Speed Fast Parallel Menu 3 Press the Value button to change th...

Page 51: ... the size of the paper specified Auto Cont Off On Lets the printer continue printing when one of the following error messages appears Paper Set Print Overrun and Mem Overflow When Auto Cont is off and you see one of these messages you must press the Continue button to print Page Protect Auto On Allocates additional printer memory to printing rather than receiving data Turn Page Protect on if you g...

Page 52: ...e page 2 3 for more information Lang English Français Deutsch ITALIANO ESPAÑOL SVENSKA Dansk Nederl SUOMI Português Selects the language for information displayed on the control panel and printed on test pages Printer Name Off On Displays the printer name instead of Ready when the printer is standing by Y Toner E F Displays the amount of toner left E F full E F 3 4 full E F 1 2 full E F 1 4 full E...

Page 53: ...em button to access the next setting See the tables below for information about the settings and options With the Tray Size menu you can change the size for the multipurpose tray but not for the cassette s The tray size setting for the cassettes is always based on the position of the edge guides in the cassettes themselves You can use the menu only to check the setting Parallel menu settings Setti...

Page 54: ...e Page Size A4 A3 A5 B4 B5 LT B HLT LGL GLT GLG EXE F4 MON C10 DL C6 IB5 CTM A3W See page B 2 for page size dimensions Wide A4 Off On Expands the printable area on A4 paper Orientation Port Land Selects portrait or landscape Out Bin FD FU Selects the face down or face up output tray Copies 1 to 999 Sets the number of copies to print Manual Feed Off On When you select Manual Feed the printer waits ...

Page 55: ...ion to printing the two test pages described in Chapter 2 Five additional menus are available so you can set printing options for the five alternate emulations The following tables show the options available for each emulation The default option is shown in boldface Tray Size menu settings Setting Options Description MP Tray Size A4 A3 A5 B4 B5 LT B HLT LGL GLT GLG EXE F4 MON C10 DL C6 IB5 CTM A3W...

Page 56: ...he print job if the font is scalable and is fixed pitch The font pitch is expressed in cpi characters per inch Height 4 00 to 999 75 pt in steps of 0 25 pt Selects the height of the font used in the print job if the font is a proportional scalable font The height is expressed in points SymSet 32 symbol sets plus 19 international variations of the Roman 8 set Selects the symbol set of the font used...

Page 57: ...ther the output is scaled and whether the scale factor is based on the output paper size of the application Origin Corner Center Sets whether the origin of the plotter unit coordinate system is at the lower left or the center of the page Pen Pen0 Pen1 Pen2 Pen3 Pen4 Pen5 Pen6 Selects the logical pen End Butt Square Triangular Round Sets the line ending style Join Mitered Miteredbeveled Triangular ...

Page 58: ...5 Sets the distance from the top of the page to the baseline of the first line Text From 1 upwards maximum of 111 lines default is 62 Sets the page length by the number of lines CGTable Default is PcUSA Selects the graphics or italics character table availability of character generator tables depends on the font set installed Country USA France Germany UK Denmark Sweden Italy Spain1 Japan Norway D...

Page 59: ...cts the font for printing Pitch 10 12 15 17 20 24 Prop all fixed pitches are in cpi Sets the horizontal spacing for the selected font Code Page 437 850 860 863 865 Sets the number of the character table T Margin 0 30 to 1 50 inch in 0 05 inch steps default is 0 5 Sets the distance from the top of the page to the baseline of the first line Text From 1 to 111 lines default is 62 Sets the page length...

Page 60: ...On if text lines overprint each other Alt Graphic Off On Selects the alternate graphics option Bit Image Dark Light Sets the density for printing bit mapped images ZeroChar 0 Slashed zero Selects the character to print for the number zero CharacterSet 1 2 Selects character table 1 or 2 I239X menu settings continued Setting Options Description ...

Page 61: ...3 18 3 18 Configuring the Printer ...

Page 62: ...rinter Transporting the printer Replacing Parts Safely Make sure you follow these precautions when you perform the replacement procedures described in this chapter Clear enough space around the printer so that you can work with the cover open or the fuser unit pulled out Do not remove consumable parts from the printer unless they need to be replaced Do not install partially used consumable parts i...

Page 63: ...oner Out message will appear and the printer will stop until you replace the cartridge Removing the Used Cartridge Follow these steps 1 Check the control panel display to make sure you know which cartridge needs replacing 2 Open the front cover Message Response Part number Y Toner Low Y Toner Out Replace the yellow toner cartridge S050016 M Toner Low M Toner Out Replace the magenta toner cartridge...

Page 64: ...rtridge that appears in the installation window If the cartridge is the one you need to replace go to step 6 If the cartridge is a different color go to step 4 4 Push up the switch located above the cartridge then release it Check the color of this cartridge Push up the switch ...

Page 65: ...the slot and discard it 8 Follow the steps in the next section to install the new toner cartridge Note If the knob won t turn don t force it Push up the switch and try turning it again Turn the knob Warning Try not to touch the toner and avoid all contact with your eyes If toner gets on your skin or clothes wash it off immediately with soap and cold water If toner gets in your eyes flush them imme...

Page 66: ...the empty cartridge you re ready to install the new one Follow these steps 1 Take the cartridge out of its package Gently shake it back and forth and from front to back to distribute the toner evenly 2 Hold the cartridge with the arrow facing up and insert it as far as possible into the cartridge slot ...

Page 67: ...ppear one at a time even if several consumable parts run out at the same time Replacing the Fuser Oil Roll When you see one of the following messages on the control panel display it s time to replace the fuser oil roll Oil Roll Near Empty Replace Oil Roll When you see the Oil Roll Near Empty message you can press Continue to print Make sure you have a replacement oil roll part number S052002 You w...

Page 68: ...y on the left side of the printer 2 Grab the handle of the fuser unit and pull it all the way out Warning Be careful not to touch the fuser or the area around the fuser which are marked CAUTION HIGH TEMPERATURE If the printer has been in use the fuser can be very hot If oil gets on your skin or clothes wash it off immediately ...

Page 69: ... box and remove the cover and two shipping pins as shown below Warning Follow local regulations when you dispose of used fuser oil rolls Do not expose them to fire as they can explode and cause injury Caution To avoid reduced print quality do not touch the white roll surface Keep the roll horizontal Do not tilt it or lean it against anything ...

Page 70: ... and Transporting the Printer 4 9 5 Hold the roll handle and insert it into the fuser unit matching the green marks on the roll and unit 6 Push the roll down firmly until it clicks into place positioning marks handle ...

Page 71: ...ductor part number S051061 You will only be able to print for a short time before the Replace Photoconductr message will appear and the printer will stop Since the waste toner collector is part of the photoconductor unit it is replaced at the same time Occasionally the waste toner collector may need to be replaced separately See page 4 15 for instructions Caution To get the best print quality do n...

Page 72: ... 11 Maintaining and Transporting the Printer 4 11 Removing the Used Photoconductor Unit Follow these steps 1 Turn off the printer 2 Open the front cover 3 Turn the large lever counterclockwise 90 degrees ...

Page 73: ... inches out of the printer 6 Grab the handle at the top of the photoconductor and gently pull it all the way out 7 Follow the steps in the next section to install the new photoconductor Warning Follow local regulations when you dispose of the used photoconductor unit Do not expose it to fire as it can explode and cause injury ...

Page 74: ...onductor unit out of its package Hold the handle and remove the protective sheet as shown below 2 Position the unit over the guide rails inside the printer Then carefully slide it all the way in Caution Be careful not to scratch or touch the surface of the drum Oils from your skin can damage it and affect print quality When replacing the photoconductor unit avoid exposing it to room light any long...

Page 75: ... and Transporting the Printer 3 Turn the small lever on the photoconductor unit to the left 4 Turn the large lever clockwise 90 degrees 5 Close the front cover of the printer 6 Turn the printer back on to continue printing ...

Page 76: ...e T Box Nearfull Replace Waste T Box When you see the Waste T Box Nearfull message you can press Continue to print Make sure you have a replacement waste toner collector part number S050020 You will only be able to print for a short time before the Replace Waste T Box message will appear and the printer will stop Follow these steps to replace the waste toner collector 1 Open the front cover 2 Sque...

Page 77: ... Hold the handle of the collector and insert it all the way into the slot until the tab clicks 6 Close the front cover of the printer Warning Keep the waste toner collector out of the reach of children Follow local regulations when you dispose of the used collector Do not expose it to fire as it can explode and cause injury ...

Page 78: ...ollow these steps to clean the paper path rollers 1 Turn off the printer 2 Pull out the multipurpose tray on the right side of the printer 3 Locate the two gray rollers on the left side 4 Wipe the upper side of the rollers gently with a clean dampened cloth 5 Push in the paper tray paper path rollers Caution Be careful not to get water on the printer mechanism or any electronic components ...

Page 79: ... Transporting the Printer When you need to move the printer a short distance first turn it off and remove the following parts Power cord Interface cable Paper in the multipurpose tray and the paper cassette s Multipurpose tray Face up output tray If you need to move your printer a long distance make sure you remove the following additional parts Toner cartridges Photoconductor unit Fuser oil roll ...

Page 80: ... Printer Without the Paper Unit If you don t have the large capacity paper unit follow these steps 1 Make sure you have four people lift the printer holding it at the four points shown below 2 Keep the printer level while you move it Caution Do not slide the printer on angled or uneven surfaces Warning The printer weighs approximately 154 lb Always have four people carry it by the handle areas sho...

Page 81: ...4 20 4 20 Maintaining and Transporting the Printer ...

Page 82: ...roblems Your EPSON ColorPage 8000 includes a number of ways to help you diagnose problems To identify the most common problems check the messages and lights on the printer s control panel See Chapter 2 for information about the control panel indicators and messages If you have the RIP Station 5000 check for error messages on the RIP control panel and in the Fiery Spooler or Web Spooler utilities S...

Page 83: ...ss the Item button The display shows Status Sheet To print the Status Sheet press the Enter button Status Sheet flashes on the display while the sheet is printed To print the Color Test Page press the Item button again The display shows Color Test Page Press the Enter button to print the page If the test page prints correctly the problem may involve the RIP the network the interface cable or your ...

Page 84: ...not mentioned in this chapter contact IKON as described under Where To Get Help in the Introduction Paper jam messages Message Explanation Response See Feed Jam Paper is jammed in one of the feed areas Check the following areas and clear jammed paper if necessary standard cassette multipurpose tray paper path large capacity paper unit page 5 4 page 5 6 page 5 13 Paper Jam Paper is jammed near or i...

Page 85: ... Jam message on the control panel If you have the large capacity paper unit use the same procedure to clear paper jammed in one of the cassettes Follow these steps 1 Pull the paper cassette out slowly until it stops Be careful not to tear the jammed paper 2 Remove any jammed or crumpled paper If the paper is torn check to make sure you remove all pieces 3 Replace the paper in the cassette and clos...

Page 86: ...learing Paper Jams and Other Problems 5 5 4 Pull the multipurpose tray out slowly until it stops Be careful not to tear any jammed paper 5 Pull out the jammed paper from the bottom 6 Push in the tray firmly ...

Page 87: ...ultipurpose tray and you see one of the following messages on the printer s control panel Feed Jam Check OHP Sheet or Irregular Density 1 If you see jammed paper in the multipurpose tray pull the paper out gently If you don t see the jammed paper follow the next steps to check the paper path 2 Pull the multipurpose tray out until it stops Be careful not to tear the jammed paper ...

Page 88: ...5 7 Clearing Paper Jams and Other Problems 5 7 3 Open the paper path cover by lifting up the handle 4 Turn the knob clockwise as shown below The jammed paper should come out ...

Page 89: ...5 8 5 8 Clearing Paper Jams and Other Problems 5 After the jammed paper is ejected halfway pull the paper out as shown below 6 Close the paper path cover 7 Push in the tray firmly ...

Page 90: ...the jammed paper 2 Grab the handle of the fuser oil roll and remove it Note If you see paper jammed in the path to the face up output tray don t try to pull it out of the tray Follow the instructions in this section to clear the fuser unit Warning Do not touch the fuser it may be very hot Replace the fuser oil roll as soon as you clear the jammed paper To avoid oil leakage and reduced print qualit...

Page 91: ...5 10 5 10 Clearing Paper Jams and Other Problems 3 Turn the knob on the fuser unit to eject the jammed paper as shown below 4 Pull out the paper ...

Page 92: ...5 11 Clearing Paper Jams and Other Problems 5 11 5 Reattach the fuser oil roll 6 Push in the fuser unit firmly ...

Page 93: ...hese steps to clear paper from the output path cover 1 Open the output path cover on the left side of the printer 2 Carefully lift or pull the jammed paper out of the printer 3 Close the output path cover Note If you see paper jammed in the path to the face down output tray don t try to pull it out of the tray Follow the instructions in this section to clear the output path cover ...

Page 94: ...ssage on the printer s control panel and you have already checked the paper cassettes follow these steps to clear jammed paper from the large capacity paper unit 1 Open the feeder cover on the right side of the paper unit 2 Pull the jammed paper out gently Be careful not to tear the paper 3 Close the feeder cover ...

Page 95: ...utlet is working The On Line light is off and the printer doesn t print The printer is off line Press the On Line button The On Line light is on but nothing prints The printer is not securely connected to the RIP or to your network Check the connections See the RIP Station 5000 Setup Guide for instructions An error has occurred Check the message on the control panel display See Chapter 2 for more ...

Page 96: ... that paper is not overloaded Maximum capacities are 150 sheets in the tray 250 in cassette s The large capacity paper unit is not installed correctly Check the paper unit See the ColorPage 8000 Unpacking and Setup Guide for instructions The paper path rollers are dirty Follow the instructions on page 4 17 to clean the paper path rollers Printing high resolution images is too slow The resolution o...

Page 97: ... driver or PPD Make sure the RIP is selected before printing See the RIP Station 5000 User Guide for instructions The printer emulation setting is incorrect Specify the emulation mode with the printer s control panel or leave it set to Auto If the printer still doesn t print correctly contact IKON as described in the Introduction The position of your image on the page is not correct Page size pape...

Page 98: ...photoconductor unit has a problem Replace the photoconductor unit following the instructions on page 4 11 Toner smudges appear on your printout Your paper is damp Replace the paper Make sure you store paper in a clean and dry environment The paper you re using is too rough Use high quality copier paper for best results See Chapter 1 for more information about selecting paper The paper path is dust...

Page 99: ...l or in your printer properties or print dialog box The photoconductor unit has a problem Replace the photoconductor unit following the instructions on page 4 11 The non printed side of the page is dirty Toner has spilled in the paper feed path Clean internal printer components by printing three pages with only one character per page An image looks good on the monitor but not on the printout Image...

Page 100: ...ry modules or DIMMs DIMMs are available from many vendors They must meet the following requirements to work in your printer Normally the memory you install is added to the printer s internal memory at least 128MB However the printer can only use a maximum of 256MB Even if you install two 128MB modules only 256MB will be available Appendix A Installing Options Memory module requirements DRAM Synchr...

Page 101: ...2 Open the printer cover and pull out the paper tray at least 4 inches 3 Remove the screws on the right panel cover Caution Before you install memory modules make sure you discharge any static electricity by touching a grounded piece of metal Otherwise you could damage static sensitive components in the printer ...

Page 102: ...ps at the sides of the slots are open 6 Insert the module into either slot with the gold contact side of the module leading into the slot Then snap the clips against the module Warning Be careful when working inside the printer as some pieces are sharp and may cause injury open memory module slots Caution Make sure you insert the contact side of the module into the slot as shown Do not apply force...

Page 103: ...pin in the hole as shown 8 Secure the panel cover with the screws that you removed Then close the front cover and the paper tray 9 Print a Status Sheet to make sure the printer recognizes the memory you added On the printer s control panel press the Enter button twice Then check the memory displayed in the Hardware Configuations section on the Status Sheet ...

Page 104: ...turned off 2 Set any switches or jumpers on the card as necessary See the interface card s manual for details Interface cards Model number Name C823571 C823622 C823632 Ethernet Interface Card C823071 32KB Serial Interface Card C823101 32KB Parallel Interface Card C823141 Coax Interface Card C823151 Twinax Interface Card C823121 LocalTalk Interface Card C823131 GPIB Interface Card Caution Before yo...

Page 105: ...he interface compartment s at the back of the printer labeled AUX 1 and AUX 2 4 Remove the screws from the shield plate Then remove the plate shield plates Note Store the shield plate in a safe place you will need to reattach it if you remove the interface card later ...

Page 106: ...ide the card along the slots on both sides of the interface compartment Push the card in firmly to make sure the connector at the back of the card is fully inserted into the printer s internal socket 6 Tighten the screws on the card ...

Page 107: ...A 8 A 8 Installing Options ...

Page 108: ...ay less than 20 seconds To face down tray less than 24 9 seconds Warm up time About 300 seconds at normal temperature Paper feed Automatic or manual feed Paper feed alignment Left alignment for all sizes Input paper supply Multipurpose tray Up to 150 sheets for plain paper Up to 20 sheets for envelopes Up to 75 sheets for labels thick paper and transparencies Paper cassette s Up to 250 sheets Pape...

Page 109: ...8 5 14 inches Executive 7 25 10 5 inches Ledger B 11 17 inches Multipurpose tray or cassette International B5 176 250 mm A5 148 210 mm Half Letter 5 5 8 5 inches Government Letter 8 5 10 5 inches Government Legal 8 5 13 inches F4 210 330 mm Custom 3 5 5 5 inches to 13 19 inches Multipurpose tray A3W 12 9 17 8 inches 328 mm 453 mm A3W lower cassette Envelopes 16 to 28 lb 60 to 105 gsm Monarch 3 875...

Page 110: ...nches 728 mm 53 8 inches 1367 4 mm with all trays expanded Depth 25 2 inches 641 mm Weight Approx 154 lb 70 kg excluding options Durability 5 years or 180 000 sheets whichever comes first 110 120 V model 220 240 V model Voltage 110 120 V 10 220 240 V 10 Rated frequency 50 Hz to 60 Hz 3 Hz 50 Hz to 60 Hz 3 Hz Rated current Less than 10 A Less than 5 A Power consumption Less than1100 W Less than 110...

Page 111: ...atibility Nibble ECP 1 IN nStrobe HostClk 2 IN OUT DATA1 3 IN OUT DATA2 4 IN OUT DATA3 5 IN OUT DATA4 6 IN OUT DATA5 7 IN OUT DATA6 8 IN OUT DATA7 9 IN OUT DATA8 10 OUT nACK PtrClk PeriphClk 11 OUT Busy PrtBusy PeriphAck 12 OUT PError AckDataReq nAckReverse 13 OUT Select Xflag 14 IN nAutoFd HostBusy HostAck 15 NC 16 GND 17 CG 18 PeripheralLogic High 19 30 GND 31 IN nlnit nReverse Request 32 OUT nF...

Page 112: ...ton point to Settings and then click Control Panel 3 Right click the System icon and click Open in the menu that appears 4 Select the Device Manager tab 5 Select the ECP Printer Port under Ports COM LPT then click the Properties button 6 Select the Resources tab 7 Make the appropriate settings in the Resource settings dialog box The settings depend on your computer system For details consult your ...

Page 113: ...matic feed delivery system Cassette capacity up to 250 sheets for each cassette Automatic feed delivery system Cassette capacity up to 250 sheets Paper types Plain paper Plain paper Dimensions and weight Height Width Depth Weight 14 9 inches 378 mm 22 0 inches 560 mm 21 9 inches 556 mm 53 4 lb 24 2 kg including all cassettes 4 3 inches 108 mm 22 0 inches 560 mm 21 5 inches 547 mm 5 9 lb 2 7 kg Pow...

Page 114: ... Consumable parts replacing 4 1 to 4 17 Consumables specifications B 6 Continue light 2 2 2 6 Control panel buttons 3 1 to 3 2 3 6 configuring printer 3 1 to 3 17 menus 3 4 to 3 6 messages 2 2 2 6 to 2 12 monitoring printer 2 1 to 2 12 setting and configuring emulations 3 12 to 3 17 setting configuration options 3 7 to 3 10 setting print options 3 2 to 3 3 3 10 to 3 12 D Dimensions of printer B 3 ...

Page 115: ... photos 5 18 Graphics problems printing 5 16 to 5 18 H Height of printer B 3 Help IKON 4 HP LaserJet 4 emulation 3 13 Humidity requirements B 3 I I239X menu settings 3 16 IBM emulation 3 16 IKON support 4 Image Optimum setting 3 8 Interface configuring 3 7 3 10 B 5 specifications B 4 Interface cable 5 16 5 18 Interface cards installing A 5 to A 7 J Jams see Paper jams L Labels 1 1 1 14 B 2 Languag...

Page 116: ...4 to 1 5 P Page Protect setting 3 8 Paper feeding problems 4 17 5 15 5 17 handling 1 1 to 1 15 loading in cassette 1 5 loading in multipurpose tray 1 8 non standard sizes 1 15 output trays 1 4 B 1 paths 1 2 problems 5 17 to 5 18 selecting 1 1 sizes 1 3 B 2 sources 1 3 B 1 specifications B 2 Paper cassettes clearing jams 5 4 loading paper 1 5 Paper jam message 5 3 Paper jams clearing 5 3 clearing e...

Page 117: ... 15 Color Test Page 2 4 5 2 envelopes 1 12 EPSON color laser transparencies 1 11 font samples 3 12 labels 1 14 non standard size paper 1 15 special media 1 11 specifications B 1 Status Sheet 2 4 5 2 Printing menu settings 3 11 Problems banding 5 17 blank pages 5 18 dark background 5 17 diagnosing 5 1 emulation 5 16 error messages 2 6 to 2 9 faint printing 5 18 fonts 5 16 garbled printouts 5 16 gra...

Page 118: ...llel interface B 4 photoconductor unit B 6 printing B 1 toner cartridges B 6 waste toner collector B 6 Speed of printing B 1 Speed setting for parallel interface 3 10 Standby message 2 2 Standby modes description 2 3 disabling 3 9 Status messages 2 2 Status Sheet 2 4 5 2 A 5 Support IKON 4 T Technical support 4 Temperature requirements B 3 Test menu settings 3 12 Test pages printing 2 4 5 1 Toner ...

Page 119: ... 6 6 Index ...

Page 120: ...il roll waste toner collector Paper Source Menu RITech Page Size Item Copies Manual Feed Value MP Tray Size Orientation Enter Out Bin Alt Reset Continue Form Feed On Line display One Touch print options Menu button Item button Value button Enter button ...

Page 121: ...8 8 ...

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Epson ColorPage 8000, Printer Manual

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