Epson C11CH02402 User Manual Download Page 1

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User's Guide

NPD6104-02 EN

Summary of Contents for C11CH02402

Page 1: ...User s Guide NPD6104 02 EN ...

Page 2: ...penses incurred by the purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems arising from the...

Page 3: ...HALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE DATA OR PROFITS WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE AND ON ANY THEORY OF LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE QR Code is a registered trademark of DENSO WAVE INC...

Page 4: ...gs 26 Checking the Network Connection Status 27 Checking the Network Status Using Network Light 27 Printing a Network Connection Report 27 Printing a Network Status Sheet 33 Replacing or Adding New Wireless Routers 33 Changing the Connection Method to a Computer 33 Restoring the Network Settings from the Control Panel 34 Loading Paper Paper Handling Precautions 35 Available Paper and Capacities 36...

Page 5: ...ork Service and Software Information Epson Connect Service 99 Application for Configuring Printer Operations Web Config 99 Running Web Config on a Web Browser 100 Running Web Config on Windows 100 Running Web Config on Mac OS 100 Windows Printer Driver 101 Guide to Windows Printer Driver 102 Making Operation Settings for the Windows Printer Driver 104 Mac OS Printer Driver 104 Guide to Mac OS Prin...

Page 6: ... Image 136 Moiré Cross Hatch Patterns Appear in the Copied Image 136 An Image of the Reverse Side of the Original Appears in the Copied Image 136 The Printout Problem Could Not be Cleared 136 Other Printing Problems 136 Printing Is Too Slow 136 Printing or Copying Slows Down Dramatically During Continuous Operation 137 Cannot Start Scanning 137 Cannot Start Scanning when Using the Control Panel 13...

Page 7: ...Where to Get Help 151 Technical Support Web Site 151 Contacting Epson Support 151 User s Guide Contents 7 ...

Page 8: ...e latest versions of the above manuals with the following methods Paper manual Visit the Epson Europe support website at http www epson eu Support or the Epson worldwide support website at http support epson net Digital manual Start EPSON Software Updater on your computer EPSON Software Updater checks for available updates of Epson software applications and the digital manuals and allows you to do...

Page 9: ...turn to the previous page perform the following operation on your keyboard Windows Hold down Alt and then press Mac OS Hold down the command key and then press Printing only the pages you need You can extract and print only the pages you need Click Print in the File menu and then specify the pages you want to print in Pages in Pages to Print To specify a series of pages enter a hyphen between the ...

Page 10: ...hod of operation is the same You can read the QR code using dedicated app Operating System References Windows In this manual terms such as Windows 10 Windows 8 1 Windows 8 Windows 7 Windows Vista and Windows XP refer to the following operating systems Additionally Windows is used to refer to all versions Microsoft Windows 10 operating system Microsoft Windows 8 1 operating system Microsoft Windows...

Page 11: ...rate normally or exhibits a distinct change in performance Do not adjust controls that are not covered by the operating instructions Place the printer near a wall outlet where the plug can be easily unplugged Do not place or store the printer outdoors near excessive dirt or dust water heat sources or in locations subject to shocks vibrations high temperature or humidity Take care not to spill liqu...

Page 12: ...tlet s ampere rating If you plan to use the printer in Germany the building installation must be protected by a 10 or 16 amp circuit breaker to provide adequate short circuit protection and over current protection for the printer When connecting the printer to a computer or other device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation In...

Page 13: ...y affect the operation of medical electronic equipment causing them to malfunction When using this printer inside medical facilities or near medical equipment follow directions from the authorized personnel representing the medical facilities and follow all posted warnings and directions on the medical equipment Radio waves from this printer may negatively affect the operation of automatically con...

Page 14: ...per B Rear paper feed Loads paper C Paper support Supports loaded paper D Feeder guard Prevents foreign substance from entering the printer Usually keep this guard closed E Output tray Holds the ejected paper F Control panel Operates the printer A Scanner unit support Supports the scanner unit User s Guide Printer Basics 14 ...

Page 15: ... light while scanning B Scanner glass Place the originals C Scanner unit Scans placed originals Open when replacing ink cartridges or removing jammed paper inside the printer A AC inlet Connects the power cord B USB port Connects a USB cable to connect with a computer Related Information Control Panel on page 16 User s Guide Printer Basics 15 ...

Page 16: ... A4 size plain paper To increase the number of copies by up to 20 copies press this button within one second intervals F Stops the current operation Hold this button down for five seconds until the P button flashes to run print head cleaning When the H light turns on press this button to replace the ink cartridges When the H light flashes or turns off hold this button down for 10 seconds until the...

Page 17: ... on page 25 Making Wi Fi Direct Simple AP Connection Settings on page 26 Restoring the Network Settings from the Control Panel on page 34 Checking and Cleaning the Print Head Printer Buttons on page 91 Lights and Printer Status Lights on the control panel indicates the status of the printer Normal Status On Light Status The printer is connected to a wireless Wi Fi network The printer is connected ...

Page 18: ...are a new ink cartridge You can check the ink levels from the computer No paper is loaded or more than one sheet has been fed at a time Load paper and press the or button Flashing slowly at 1 25 second intervals A paper jam has occurred Remove the paper and press the or button Flashing fast at 0 5 second intervals Paper remains inside the printer Load A4 size paper in the rear paper feed and then ...

Page 19: ...nter has started in recovery mode because the firmware update failed Follow the steps below to try to update the firmware again 1 Connect the computer and the printer with a USB cable During recovery mode you cannot update the firmware over a network connection 2 Visit your local Epson website for further instructions A printer error has occurred Open the scanner unit and remove any paper or prote...

Page 20: ...elated Information Removing Jammed Paper on page 116 Contacting Epson Support on page 151 Installing Applications on page 110 Updating Applications and Firmware on page 111 User s Guide Printer Basics 20 ...

Page 21: ...ed by Wi Fi through the wireless router Related Information Connecting to a Computer on page 22 Connecting to a Smart Device on page 23 Making Wi Fi Settings from the Printer on page 23 Wi Fi Direct Simple AP Connection Use this connection method when you are not using Wi Fi at home or at the office or when you want to connect the printer and the computer or smart device directly In this mode the ...

Page 22: ...nnecting to a Computer We recommend using the installer to connect the printer to a computer You can run the installer using one of the following methods Setting up from the website Access the following website and then enter the product name Go to Setup and then start setting up http epson sn Setting up using the software disc only for the models that come with a software disc and users with Wind...

Page 23: ... you want to connect a computer and a smart device to the printer at the same time we recommend connecting the computer first by using the installer Making Wi Fi Settings from the Printer You can make network settings from the printer s control panel in several ways Choose the connection method that matches the environment and conditions that you are using If the wireless router supports WPS you c...

Page 24: ...ton on the wireless router until the security light flashes If you do not know where the WPS button is or there are no buttons on the wireless router see the documentation provided with your wireless router for details 2 Hold down the button on the printer for at least five seconds until the light and the light flash alternately The connection setting will start When a connection is established th...

Page 25: ...he button press the button until the light and the light flash alternately 4 Use your computer to enter the PIN code an eight digit number printed on WPS PIN Code column of the network status sheet into the wireless router within two minutes When a connection is established the light turns on Note See the documentation provided with your wireless router for details on entering a PIN code The print...

Page 26: ...own the button on the printer for at least 5 seconds The network status sheet is printed You can check the SSID and Password for Wi Fi Direct Simple AP on this sheet Note If you release the button within 5 seconds a network connection report is printed Note that the SSID and Password for Wi Fi Direct Simple AP are not printed on this report 4 On the computer s network connection screen or the smar...

Page 27: ...on page 27 When You Cannot Connect Using Wi Fi Direct Simple AP Connection on page 127 Checking the Network Connection Status You can check the network connection status in the following way Checking the Network Status Using Network Light You can check the network connection status using the network light on the printer s control panel Related Information Control Panel on page 16 Printing a Networ...

Page 28: ... follow the solutions a Error code b Messages on the Network Environment Related Information E 1 on page 29 E 2 E 3 E 7 on page 29 E 5 on page 30 E 6 on page 30 E 8 on page 30 E 9 on page 30 E 10 on page 31 E 11 on page 31 E 12 on page 31 E 13 on page 32 Message on the Network Environment on page 32 User s Guide Network Settings 28 ...

Page 29: ...p if your wireless router does not support WPS Makes sure your SSID uses only ASCII characters alphanumeric characters and symbols The printer cannot display an SSID that contains non ASCII characters Makes sure you know your SSID and password before connecting to the wireless router If you are using a wireless router with its default settings the SSID and password are located on a label on the wi...

Page 30: ...our wireless router is using shared authentication with WEP security make sure the authentication key and index are correct If the number of connectable devices on the wireless router is less than the number of network devices that you want to connect make settings on the wireless router to increase the number of connectable devices See the documentation provided with the wireless router to make s...

Page 31: ...t on the network connection report If DHCP is enabled change the printer s Obtain IP Address setting to Auto If you want to set the IP address manually check the printer s IP address from the Network Status part on the network connection report and then select Manual on the network settings screen Set the subnet mask to 255 255 255 0 If still does not connect your printer and network devices turn ...

Page 32: ...formed manually the printer s network may differ from the network for other devices If it still does not work after checking the above try the following Turn off the wireless router Wait for about 10 seconds and then turn it on Make network settings on the computer that is on the same network as the printer using the installer You can run it from the following website http epson sn Setup You can r...

Page 33: ...us sheet is printed Note If you release the button within 5 seconds a network connection report is printed Replacing or Adding New Wireless Routers If the SSID changes due to the replacement of a wireless router or a wireless router is added and a new network environment is established re set the Wi Fi settings Related Information Changing the Connection Method to a Computer on page 33 Changing th...

Page 34: ... click Next Restoring the Network Settings from the Control Panel You can restore all network settings to their defaults 1 Turn the printer off 2 While holding down the button press the button until the light and the light flash alternately Restoration is complete when the light and the light are off User s Guide Network Settings 34 ...

Page 35: ...p too thick too thin or paper that has stickers stuck to it Using these types of paper causes paper jams and smears on the printout Fan and align the edges of the envelopes before loading When the stacked envelopes are puffed up with air press them down to flatten them before loading Do not use envelopes that are curled or folded Using these envelopes causes paper jams and smears on the printout D...

Page 36: ...uments and photos Media Name Size Loading Capacity Sheets Epson Matte Paper Heavyweight A4 20 Epson Photo Quality Ink Jet Paper A4 40 Paper suitable for printing photos Media Name Size Loading Capacity Sheets Epson Ultra Glossy Photo Paper A4 13 18 cm 5 7 in 10 15 cm 4 6 in 10 Epson Premium Glossy Photo Paper A4 13 18 cm 5 7 in 10 15 cm 4 6 in 10 Epson Premium Semigloss Photo Paper A4 13 18 cm 5 7...

Page 37: ... or smears Envelopes Media Name Size Loading Capacity Envelopes Envelope Envelope 10 Envelope DL Envelope C6 5 Related Information Paper for Borderless Printing on page 37 Paper for 2 Sided Printing on page 38 Paper for Borderless Printing Genuine Epson Paper Epson Bright White Ink Jet Paper Epson Photo Quality Ink Jet Paper Epson Matte Paper Heavyweight Epson Ultra Glossy Photo Paper Epson Premiu...

Page 38: ...Jet Paper Plain paper Epson Ultra Glossy Photo Paper Epson Ultra Glossy Epson Premium Glossy Photo Paper Epson Premium Glossy Epson Premium Semigloss Photo Paper Epson Premium Semigloss Epson Photo Paper Glossy Photo Paper Glossy Epson Matte Paper Heavyweight Epson Matte Epson Photo Quality Ink Jet Paper Epson Photo Quality Ink Jet Loading Paper in the Rear Paper Feed 1 Open the feeder guard exten...

Page 39: ...de of the rear paper feed with the printable side facing up cImportant Do not load more than the maximum number of sheets specified for the paper For plain paper do not load above the line indicated by the triangle symbol on the edge guide Envelopes User s Guide Loading Paper 39 ...

Page 40: ...printing over the holes 4 Slide the edge guide to the edge of the paper and then close the feeder guard 5 Slide out the output tray Note Return the remaining paper to its package If you leave it in the printer the paper may curl or the print quality may decline Related Information Paper Handling Precautions on page 35 User s Guide Loading Paper 40 ...

Page 41: ... Available Paper and Capacities on page 36 User s Guide Loading Paper 41 ...

Page 42: ... on the surface of the scanner glass using a soft dry clean cloth Note If there is any trash or dirt on the scanner glass the scanning range may expand to include it so the image of the original may be displaced or reduced 3 Place the original face down and slide it to the corner mark Note A range of 1 5 mm from the corner of the scanner glass is not scanned User s Guide Placing Originals on the S...

Page 43: ...e of the glass Placing Multiple Photos for Scanning at the Same Time You can scan multiple photos at the same time and save each image using Photo Mode in Epson Scan 2 Place the photos 4 5 mm away from the horizontal and vertical edges of the scanner glass and place them at least 20 mm apart from each other The photos should be larger than 15 15 mm Note Enable the Thumbnail check box at the top of...

Page 44: ...m the File menu 4 Select your printer 5 Select Preferences or Properties to access the printer driver window 6 Make the following settings Document Size Select the paper size you loaded in the printer Borderless Select to print with no margins around the image In borderless printing the print data is enlarged slightly more than the paper size so that no margins are printed around the edges of the ...

Page 45: ...ng 7 Click OK to close the printer driver window 8 Click Print Related Information Available Paper and Capacities on page 36 Loading Paper in the Rear Paper Feed on page 38 Guide to Windows Printer Driver on page 102 List of Paper Type on page 38 Printing Basics Mac OS Note Explanations in the section use TextEdit as an example Operations and screens differ depending on the application See the app...

Page 46: ...nt to use the registered settings Paper Size Select the paper size you loaded in the printer When printing with no margins select a borderless paper size Orientation Select the orientation you set in the application Note If the above setting menus are not displayed close the print window select Page Setup from the File menu and then make settings When printing on envelopes select landscape orienta...

Page 47: ...ype Select the type of paper you loaded Print Quality Select the print quality Selecting Fine provides higher quality printing but the printing speed may be slower Expansion Available when selecting a borderless paper size In borderless printing the print data is enlarged slightly more than the paper size so that no margins are printed around the edges of the paper Select the amount of enlargement...

Page 48: ...e of the paper If EPSON Status Monitor 3 is disabled access the printer driver click Extended Settings on the Maintenance tab and then select Enable EPSON Status Monitor 3 2 sided printing may not be available when the printer is accessed over a network or is used as a shared printer 1 Load paper in the printer 2 Open the file you want to print 3 Access the printer driver window 4 Select Manual Lo...

Page 49: ...not available for borderless printing 1 Load paper in the printer 2 Open the file you want to print 3 Access the printer driver window 4 Select 2 Up or 4 Up as the Multi Page setting on the Main tab 5 Click Page Order make the appropriate settings and then click OK to close the window 6 Set the other items on the Main and More Options tabs as necessary and then click OK 7 Click Print Related Infor...

Page 50: ...rmation Loading Paper in the Rear Paper Feed on page 38 Printing Basics Mac OS on page 45 Printing to Fit the Paper Size You can print to fit the paper size you loaded in the printer Printing to Fit the Paper Size Windows Note This feature is not available for borderless printing 1 Load paper in the printer 2 Open the file you want to print 3 Access the printer driver window 4 Make the following s...

Page 51: ...indows on page 44 Printing to Fit the Paper Size Mac OS 1 Load paper in the printer 2 Open the file you want to print 3 Access the print dialog 4 Select the size of the paper you set in the application as the Paper Size setting 5 Select Paper Handling from the pop up menu 6 Select Scale to fit paper size 7 Select the paper size you loaded in the printer as the Destination Paper Size setting 8 Set ...

Page 52: ... the Job Arranger Lite window opened open the file that you want to combine with the current file and then repeat steps 3 to 6 Note If you close the Job Arranger Lite window the unsaved Print Project is deleted To print later select Save from the File menu To open a Print Project saved in Job Arranger Lite click Job Arranger Lite on the printer driver s Maintenance tab Next select Open from the Fi...

Page 53: ...ile you want to print 3 Access the printer driver window 4 Select 2x1 Poster 2x2 Poster 3x3 Poster or 4x4 Poster from Multi Page on the Main tab 5 Click Settings make the appropriate settings and then click OK Note Print Cutting Guides allows you to print a cutting guide 6 Set the other items on the Main and More Options tabs as necessary and then click OK 7 Click Print Related Information Loading...

Page 54: ... make a poster when 2x2 Poster is selected and Overlapping Alignment Marks is selected in Print Cutting Guides 1 Prepare Sheet 1 and Sheet 2 Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks User s Guide Printing 54 ...

Page 55: ...and align the cross marks then temporarily tape the two sheets together from the back 3 Cut the taped sheets in two along the vertical red line through the alignment markers this time the line to the left of the cross marks User s Guide Printing 55 ...

Page 56: ...rom the back 5 Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together 6 Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks User s Guide Printing 56 ...

Page 57: ...7 Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks and then temporarily tape them together from the back User s Guide Printing 57 ...

Page 58: ...8 Cut the taped sheets in two along the horizontal red line through the alignment markers this time the line above the cross marks 9 Tape the sheets together from the back User s Guide Printing 58 ...

Page 59: ...printing features available on the printer driver Related Information Windows Printer Driver on page 101 Mac OS Printer Driver on page 104 Adding a Printing Preset to Print Easily If you create your own preset of frequently used print settings on the printer driver you can print easily by selecting the preset from the list User s Guide Printing 59 ...

Page 60: ... the File menu Select the printer from Format For select the paper size and then enter a percentage in Scale Close the window and then print following the basic printing instructions Adjusting the Print Color You can adjust the colors used in the print job These adjustments are not applied to the original data PhotoEnhance produces sharper images and more vivid colors by automatically adjusting th...

Page 61: ...e details such as the density and position of the watermark Printing a Header and Footer for Windows Only You can print information such as a user name and printing date as headers or footers Click Watermark Features in the More Options tab and then select Header Footer Click Settings and select necessary items from the drop down list Printing Clear Bar Codes for Windows Only You can print a bar c...

Page 62: ...g from a remote location over the Internet To use remote print register your printer in the Epson Connect service If you start Epson iPrint when the printer is not connected to the network a message is displayed instructing you to connect to the printer Follow the instructions to complete the connection See the URL below for the operating conditions http epson sn Related Information Epson Connect ...

Page 63: ...er size and paper type G Displays the paper size When this is displayed as a button tap it to display the paper settings currently set on the printer H Displays photos and documents you selected I Starts printing Note To print from the document menu using iPhone iPad and iPod touch running iOS start Epson iPrint after transferring the document you want to print using the file sharing function in i...

Page 64: ... a print job from the computer once it has been completely sent to the printer In this case cancel the print job by using the printer s control panel When printing several pages from Mac OS you cannot cancel all of the jobs by using the control panel In this case cancel the print job from the computer If you have sent a print job from Mac OS X v10 6 8 through the network you may not be able to can...

Page 65: ...ac OS 1 Click the printer icon in the Dock 2 Select the job you want to cancel 3 Cancel the job OS X Mountain Lion or later Click next to the progress meter Mac OS X v10 6 8 to v10 7 x Click Delete User s Guide Printing 65 ...

Page 66: ...ge 35 Placing Originals on the Scanner Glass on page 42 Making Multiple Copies You can make multiple copies at a time You can specify up to 20 copies Margins with a width of 3 mm appear around the edges of the paper 1 Load the same number of sheets of A4 size paper as the number of copies you want to copy 2 Place the originals 3 Press the or button the same number of times as the number of copies ...

Page 67: ...d border of the scanned image will not be exactly the same as the original Related Information Placing Originals on the Scanner Glass on page 42 Application for Configuring Scanning Operations from the Control Panel Epson Event Manager on page 108 Scanning from a Computer Scanning Using Epson Scan 2 You can scan by using the scanner driver Epson Scan 2 See the Epson Scan 2 help for an explanation ...

Page 68: ...anned image Resolution Select the resolution Note The Document Source setting is fixed as Scanner Glass You cannot change this setting If you set Add or edit pages after scanning you can scan additional originals after scanning the original In addition if you set the Image Format as PDF or Multi TIFF you can save the scanned images as one file 5 Make other scan settings if necessary You can previe...

Page 69: ...ss You can adjust the brightness for the scanned image Contrast You can adjust the contrast for the scanned image Gamma You can adjust the gamma brightness of the intermediate range for the scanned image Threshold You can adjust the border for monochrome binary black and white Unsharp Mask You can enhance and sharpen the outlines of the image Descreening You can remove moiré patterns web like shad...

Page 70: ...canned image from the list You can select another folder or create a new folder by selecting Select from the list 7 Click Scan Related Information Placing Originals on the Scanner Glass on page 42 Scanning Photos or Pictures Photo Mode Using Photo Mode in Epson Scan 2 you can scan originals with wide variety of image adjustment features that are suitable for photos or pictures 1 Place the original...

Page 71: ... the color for saving the scanned image Resolution Select the resolution Note The Document Source setting is fixed as Scanner Glass and the Document Type setting is fixed as Reflective Reflective means originals which are not transparent for example ordinary papers or photos You cannot change these settings User s Guide Scanning 71 ...

Page 72: ...images are displayed as thumbnails Note To preview the entire scanned area clear the Thumbnail check box at the top of the preview widow 6 Confirm the preview and make image adjustment settings on the Advanced Settings tab if necessary User s Guide Scanning 72 ...

Page 73: ...at appear when scanning printed papers such as a magazine Dust Removal You can remove dust on the scanned image Note The items may not be available depending on other settings you made Depending on the original the scanned image may not be adjusted correctly When multiple thumbnails are created you can adjust the image quality for each thumbnail Depending on the adjustment items you can adjust the...

Page 74: ... as your printer You can save the scanned data on a smart device or to Cloud services send it by email or print it If you start Epson iPrint when the printer is not connected to the network a message is displayed instructing you to connect to the printer Follow the instructions to complete the connection See the URL below for the operating conditions http epson sn Installing Epson iPrint You can i...

Page 75: ...u do not need to select it again from the next time D Displays the scanning screen E The scanning screen displayed when the scan menu is selected F Displays the screen where you can make scan settings such as resolution G Displays scanned images H Starts scanning I Displays the screen where you can save scanned data to a smart device or Cloud services J Displays the screen where you can send scann...

Page 76: ...n Windows Printer Driver on page 101 Checking the Ink Levels Mac OS 1 Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer 2 Click Options Supplies Utility Open Printer Utility 3 Click EPSON Status Monitor Ink Cartridge Codes The following are the codes for genuine Epson ink cartridges Note Ink cartridge codes may vary by location For the co...

Page 77: ...ndicates a large cartridge For Asia BK Black C Cyan M Magenta Y Yellow 04E 04E 04E 04E Epson recommends the use of genuine Epson ink cartridges Epson cannot guarantee the quality or reliability of non genuine ink The use of non genuine ink may cause damage that is not covered by Epson s warranties and under certain circumstances may cause erratic printer behavior Information about non genuine ink ...

Page 78: ...ot open the ink cartridge package until you are ready to install it in the printer The cartridge is vacuum packed to maintain its reliability If you leave a cartridge unpacked for a long time before using it normal printing may not be possible Be careful not to break the hooks on the side of the ink cartridge when you remove it from the package You must remove the yellow tape from the cartridge be...

Page 79: ...a green chip that monitors information such as the amount of remaining ink for each cartridge This means that even if the cartridge is removed from the printer before it is expended you can still use the cartridge after reinserting it back into the printer However when reinserting a cartridge some ink may be consumed to guarantee printer performance For maximum ink efficiency only remove an ink ca...

Page 80: ...ashing Caution Be careful not to trap your hand or fingers when opening or closing the scanner unit Otherwise you may be injured Note If you replace the ink cartridges while copying the originals may move out of place Press the y button to cancel and replace the originals 1 Open the scanner unit with the document cover closed 2 Operate the printer s buttons to move the ink cartridge holder Note Re...

Page 81: ... position Go to the next step Note To cancel ink cartridge replacement keep the ink cartridges installed and turn off the printer 3 Press the y button again The ink cartridge holder moves to the replacement position 4 When replacing the black ink cartridge gently shake the new black ink cartridge four or five times and then remove it from its package When replacing other color cartridges remove th...

Page 82: ...uch the sections shown in the illustration Doing so may prevent normal operation and printing 6 Squeeze the tab on the ink cartridge and pull it straight up If you cannot remove the ink cartridge pull it firmly User s Guide Replacing Ink Cartridges 82 ...

Page 83: ... flash while the printer is charging ink Do not turn off the printer during ink charging Charging takes approximately two minutes If the ink charging is incomplete you may not be able to print Note If the B light does not turn off try removing and reinserting the ink cartridge Related Information Ink Cartridge Codes on page 76 Ink Cartridge Handling Precautions on page 77 User s Guide Replacing In...

Page 84: ...dges while copying the originals may move out of place Press the y button to cancel and replace the originals 1 Open the scanner unit with the document cover closed 2 Hold down the y button for 10 seconds The ink cartridge holder moves to the replacement position Note To cancel ink cartridge replacement keep the ink cartridges installed and turn off the printer User s Guide Replacing Ink Cartridge...

Page 85: ... other color cartridges remove the new color cartridges from their package without shaking cImportant Do not shake cartridges after opening the package as they may leak 4 Remove only the yellow tape cImportant Do not touch the sections shown in the illustration Doing so may prevent normal operation and printing User s Guide Replacing Ink Cartridges 85 ...

Page 86: ...d pull it straight up If you cannot remove the ink cartridge pull it firmly 6 Insert the new ink cartridge and then press it down firmly 7 Close the scanner unit 8 Press the y button Ink charging starts User s Guide Replacing Ink Cartridges 86 ...

Page 87: ... printing from a computer you can use the following settings to continue printing for a short time using only black ink Type of paper plain papers Envelope Color Grayscale Borderless Not selected EPSON Status Monitor 3 Enabled for Windows only Because this feature is only available for approximately five days replace the expended ink cartridge as soon as possible Note If EPSON Status Monitor 3 is ...

Page 88: ... or Envelope as the Paper Type setting on the Main tab 4 Select Grayscale 5 Set the other items on the Main and More Options tabs as necessary and then click OK 6 Click Print 7 Click Print in Black in the window displayed Related Information Loading Paper in the Rear Paper Feed on page 38 Printing Basics Windows on page 44 Temporarily Printing with Black Ink Mac OS Note To use this feature through...

Page 89: ...velope as the Media Type setting 9 Select Grayscale 10 Set the other items as necessary 11 Click Print Related Information Canceling Printing on page 64 Loading Paper in the Rear Paper Feed on page 38 Printing Basics Mac OS on page 45 Conserving Black Ink when the Black Ink Is Low for Windows Only When black ink is running low and there is enough color ink remaining you can use a mixture of color ...

Page 90: ...nt head black ink is also consumed Options Description Yes Select to use a mixture of color inks to create black This window is displayed the next time you print a similar job No Select to continue using the remaining black ink This window is displayed the next time you print a similar job Disable this feature Select to continue using the remaining black ink This window is not displayed until you ...

Page 91: ...colors appear When print quality has declined use the nozzle check feature and check if the nozzles are clogged If the nozzles are clogged clean the print head cImportant Do not open the scanner unit or turn off the printer during head cleaning If the head cleaning is incomplete you may not be able to print Because print head cleaning uses some ink clean the print head only if quality declines Whe...

Page 92: ...les are not clogged Print head cleaning is not necessary If there are broken lines or missing segments as shown in the NG pattern the print head nozzles may be clogged Go to the next step 5 Hold the y button down for five seconds until the power light starts flashing Print head cleaning starts Note It may take some time to start print head cleaning 6 When the power light stops flashing print a noz...

Page 93: ...er in the printer 2 Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer 3 Click Options Supplies Utility Open Printer Utility 4 Click Nozzle Check 5 Follow the on screen instructions Related Information Loading Paper in the Rear Paper Feed on page 38 Aligning the Print Head If you notice a misalignment of vertical lines or blurred images al...

Page 94: ...Rear Paper Feed on page 38 Cleaning the Paper Path When the printouts are smeared or scuffed clean the roller inside cImportant Do not use tissue paper to clean the inside of the printer The print head nozzles may be clogged with lint 1 Make sure there is no dust or stains on the scanner glass and the document cover 2 Load A4 size plain paper in the printer 3 Start copying without placing an origi...

Page 95: ...oo hard Be careful not to scratch or damage the surface of the glass A damaged glass surface can decrease the scan quality Cleaning the Translucent Film When the printout is not improved after aligning the print head or cleaning the paper path the translucent film inside the printer may be smeared Items required Cotton swabs several Water with a few drops of detergent 2 to 3 drops of detergent in ...

Page 96: ...e are smears such as finger marks or grease on the translucent film A go to the next step A Translucent film B Rail cImportant Be careful not to touch the rail B Otherwise you may not be able to print Do not wipe off the grease on the rail because this is necessary for operations User s Guide Maintaining the Printer 96 ...

Page 97: ... Power The printer enters sleep mode or turns off automatically if no operations are performed for a set period You can adjust the time before power management is applied Any increase will affect the product s energy efficiency Please consider the environment before making any change Depending on the location of purchase the printer may have a feature that turns it off automatically if it is not c...

Page 98: ...rint Scan Print Fax and then select the printer 2 Click Options Supplies Utility Open Printer Utility 3 Click Printer Settings 4 Do one of the following Note Your product may have the Power Off Timer feature or Power Off If Inactive and Power Off If Disconnected features depending on the location of purchase Select the time period before the printer enters sleep mode as the Sleep Timer setting and...

Page 99: ...epsonconnect com http www epsonconnect eu Europe only Application for Configuring Printer Operations Web Config Web Config is an application that runs in a web browser such as Internet Explorer and Safari on a computer or smart device You can confirm the printer status or change the network service and printer settings To use the Web Config connect the printer and the computer or device to the sam...

Page 100: ...printer using WSD follow the steps below to run Web Config 1 Open the printer list on the computer Windows 10 Click on the start button and then select Windows System Control Panel View devices and printers in Hardware and Sound Windows 8 1 Windows 8 Select Desktop Settings Control Panel View devices and printers in Hardware and Sound or Hardware Windows 7 Click the start button and select Control...

Page 101: ...inting preferences Windows 8 1 Windows 8 Select Desktop Settings Control Panel View devices and printers in Hardware and Sound Right click on your printer or press and hold it and then select Printing preferences Windows 7 Click the start button and select Control Panel View devices and printers in Hardware and Sound Right click on your printer and select Printing preferences Windows Vista Click t...

Page 102: ...iver for Windows To view explanations of the setting items right click on each item and then click Help Main Tab You can make basic settings for printing such as paper type or paper size You can also make settings for printing both sides of the paper or printing multiple pages on one sheet User s Guide Network Service and Software Information 102 ...

Page 103: ...More Options Tab You can select additional layout and printing options such as changing the size of a printout or making color corrections User s Guide Network Service and Software Information 103 ...

Page 104: ...ded Settings on the Maintenance tab 3 Make the appropriate settings and then click OK See the online help for explanations of the setting items Related Information Windows Printer Driver on page 101 Mac OS Printer Driver The printer driver controls the printer according to the commands from an application Making settings on the printer driver provides the best printing results You can also check t...

Page 105: ...ptions Supplies Utility Open Printer Utility Guide to Mac OS Printer Driver Print dialog Switch the pop up menu on the center of the screen to show more items Pop up Menu Descriptions Layout You can select a layout for printing several pages on one sheet or select to print a border Color Matching You can adjust the colors Paper Handling You can reduce or enlarge the size of the print job to automa...

Page 106: ...ct System Preferences from the menu Printers Scanners or Print Scan Print Fax remove the printer and then add the printer again Access the following website and then enter the product name Go to Support and then see Tips http epson sn Epson Printer Utility You can run a maintenance feature such as nozzle check and print head cleaning and by starting EPSON Status Monitor you can check printer statu...

Page 107: ...ld be set to On Select Off when acquiring the printer information is impossible because the printer is shared with Windows computers on a network or for any other reason Related Information Temporarily Printing with Black Ink on page 87 Application for Scanning Documents and Images Epson Scan 2 Epson Scan 2 is an application for controlling scanning You can adjust the size resolution brightness co...

Page 108: ...t is not displayed click the button If the IP address is still not displayed click Enter address and then enter the IP address directly 3 Select the scanner on the Scanner Settingsscreen and then click OK Application for Configuring Scanning Operations from the Control Panel Epson Event Manager Epson Event Manager is an application that allows you to manage scanning from the control panel and save...

Page 109: ...ows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Windows Vista Windows XP Click the start button and select All Programs or Programs Epson Software Epson Photo Starting on Mac OS Select Go Applications Epson Software Epson Photo Related Information Installing Applications on page 110 Software Update Tools EPSON Software Updater EPSON Software Update...

Page 110: ...trator Enter the administrator password if the computer prompts you When reinstalling an application you need to uninstall it first 1 Quit all running applications 2 When installing the printer driver or Epson Scan 2 disconnect the printer and the computer temporarily Note Do not connect the printer and the computer until you are instructed to do so 3 Access to the following website and then enter...

Page 111: ...f the applications from your local Epson website http www epson com Related Information Software Update Tools EPSON Software Updater on page 109 Uninstalling Applications Log in to your computer as an administrator Enter the administrator password if the computer prompts you Uninstalling Applications Windows 1 Press the P button to turn off the printer 2 Quit all running applications 3 Open Contro...

Page 112: ... select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then remove the printer from the enabled printers list 4 Quit all running applications 5 Select Go Applications Epson Software Uninstaller 6 Select the application you want to uninstall and then click Uninstall cImportant The Uninstaller removes all drivers for Epson inkjet printers on the computer If you use mu...

Page 113: ...ear the error and try again An ink cartridge is expended or there is insufficient ink in the cartridge to charge the ink To ensure you receive premium print quality and to help protect your print head a variable ink safety reserve remains in the cartridge when your printer indicates it is time to replace the cartridge Replace with a new ink cartridge An ink cartridge is not installed Install the i...

Page 114: ...bs To turn off the printer make sure you press the P button Flashing simultaneously An ink pad is nearing or at the end of its service life The ink pads need to be replaced Contact Epson or an authorised Epson service provider to replace the ink pad 1 It is not a user serviceable part When a message saying that you can continue printing is displayed on the computer press the or button to continue ...

Page 115: ...of cleaning cycles that the printer performs The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider The Epson warranty does not cover the cost of this replacement Related Information Removing Jamm...

Page 116: ...nk levels and error status Removing Jammed Paper Check the error displayed on the control panel and follow the instructions to remove the jammed paper including any torn pieces Next clear the error cImportant Remove the jammed paper carefully Removing the paper vigorously may cause damage to the printer Related Information Lights and Printer Status on page 17 Removing Jammed Paper from the Rear Pa...

Page 117: ...ers when opening or closing the scanner unit Otherwise you may be injured Never touch the buttons on the control panel while your hand is inside the printer If the printer starts operating it could cause an injury Be careful not to touch the protruding parts to avoid injury 1 Open the scanner unit with the document cover closed User s Guide Solving Problems 117 ...

Page 118: ...e flat cable or translucent film inside the printer Doing so may cause a malfunction 3 Close the scanner unit Paper Does Not Feed Correctly Check the following points and then take the appropriate actions to solve the problem User s Guide Solving Problems 118 ...

Page 119: ...aper Load one sheet of paper at a time if you have loaded several sheets of paper Related Information Removing Jammed Paper on page 116 Loading Paper in the Rear Paper Feed on page 38 Paper Feeds at a Slant Load paper in the correct direction and slide the edge guides against the edges of the paper Related Information Loading Paper in the Rear Paper Feed on page 38 Several Sheets of Paper are Fed ...

Page 120: ...canners or Print Scan Print Fax and then select the printer Click Options Supplies Utility Open Printer Utility and then click Printer Settings Disable the Power Off If Inactive and Power Off If Disconnected settings Disable the Power Off Timer setting Note Your product may have the Power Off Timer feature or Power Off If Inactive and Power Off If Disconnected features depending on the location of...

Page 121: ...uter or smart device and then printer Move the printer and computer or smart device closer to the wireless router to help with radio wave communication and then try to make network settings again Print the network connection report See the related information link below for details If the report shows that the network connection failed check the network connection report and then follow the printe...

Page 122: ...n page 122 Installing Applications on page 110 Checking for Genuine Epson Printer Drivers You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods Windows Select Control Panel View devices and printers Printers Printers and Faxes and then do the following to open the print server properties window Windows 10 Windows 8 1 Windows 8 Windows 7...

Page 123: ...System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies and if the Options tab and Utility tab are displayed on the window a genuine Epson printer driver is installed on your computer Related Information Installing Applications on page 110 User s Guide Solving Problems 123 ...

Page 124: ... devices and printers Printers Printers and Faxes see the following to select the icon Example USB connection EPSON XXXX Series Network connection EPSON XXXX Series network If you install the printer driver multiple times copies of printer driver may be created If copies such as EPSON XXXX Series copy 1 are created right click the copied driver icon and then click Remove Device Make sure the print...

Page 125: ...nnect from Devices Even Though Network Settings are No Problems on page 125 Printing a Network Connection Report on page 27 Cannot Connect from Devices Even Though Network Settings are No Problems If you cannot connect from the computer or smart device to the printer even though the network connection report does not show any problems see the following When you are using multiple wireless routers ...

Page 126: ...or smart device to a 5 GHz SSID you cannot connect to the printer because the printer only supports communication over 2 4 GHz Connect the computer or smart device to the same SSID as the printer Most wireless routers have a privacy separator feature that blocks communication between connected devices If you cannot communicate between the printer and the computer or smart device even if they are c...

Page 127: ...ee the following and try to re connect Check how many devices are connected Check how many devices are connected to the printer If the number of connected devices has not exceeded the maximum a connection error may have occurred Move the printer and computer or smart device closer to the wireless router to help with radio wave communication check that the SSID and password are correct and then try...

Page 128: ...ry devices If the maximum number of devices have already been connected to the printer disconnect the unnecessary devices and try to connect the new device Delete the SSID for Wi Fi Direct on the Wi Fi screen for the device that you do not need to connect to the printer Checking the SSID Connected to the Printer You can check the SSID by printing a network connection report network status sheet or...

Page 129: ...k tray on the desktop Check the name of the connected SSID from the list displayed Mac OS Click the Wi Fi icon at the top of the computer screen A list of SSIDs is displayed and the connected SSID is indicated with a check mark User s Guide Solving Problems 129 ...

Page 130: ...fications on page 145 Printout Problems Printout is Scuffed or Color is Missing If you have not used the printer for a long time the print head nozzles may be clogged and ink drops may not be discharged Perform a nozzle check and then clean the print head if any of the print head nozzles are clogged Related Information Checking and Cleaning the Print Head on page 91 Banding or Unexpected Colors Ap...

Page 131: ...ical Banding or Misalignment Align the print head Related Information Aligning the Print Head on page 93 Print Quality Does Not Improve Even After Aligning the Print Head During bidirectional or high speed printing the print head prints while moving in both directions and vertical lines may be misaligned If print quality does not improve disable the bidirectional or high speed setting Disabling th...

Page 132: ... direct sun light do not use a dryer and do not touch the printed side of paper When printing images or photos Epson recommends using genuine Epson paper rather than plain paper Print on the printable side of the genuine Epson paper Checking the print settings Select the appropriate paper type setting for the type of paper loaded in the printer Print using a higher quality setting Checking the ink...

Page 133: ...os are Sticky You may be printing on the wrong side of the photo paper Make sure you are printing on the printable side When printing on the wrong side of the photo paper you need to clean the paper path Related Information Cleaning the Paper Path on page 94 Images or Photos are Printed in Unexpected Colors When printing from the Windows printer driver the Epson auto photo adjustment setting is ap...

Page 134: ...paper type that does not support borderless printing you cannot select Borderless Select a paper type that supports borderless printing Related Information Printing Basics Windows on page 44 Printing Basics Mac OS on page 45 Edges of the Image are Cropped During Borderless Printing During borderless printing the image is slightly enlarged and the protruding area is cropped Select a smaller enlarge...

Page 135: ... Do not put the computer manually into the Hibernate mode or the Sleep mode while printing Pages of garbled text may be printed next time you start the computer If you use the printer driver you had previously used printed characters may be garbled Make sure that the printer driver you are using is for this printer Check the printer name on the top of the printer driver window Related Information ...

Page 136: ...Image of the Reverse Side of the Original Appears in the Copied Image For a thin original place the original on the scanner glass and then place a piece of black paper over it The Printout Problem Could Not be Cleared If you have tried all of the solutions and have not solved the problem try uninstalling and then reinstalling the printer driver Related Information Uninstalling Applications on page...

Page 137: ...dle for at least 30 minutes The speed does not return to normal if the power is off Cannot Start Scanning Connect the USB cable securely to the printer and the computer If you are using a USB hub try to connect the printer directly to the computer If you scan at a high resolution over a network a communication error may occur Lower the resolution Make sure that the correct printer scanner is selec...

Page 138: ...ger are installed correctly Check the scanning setting assigned in Epson Event Manager Scanned Image Problems Uneven Colors Dirt Spots and so on Appear when Scanning from the Scanner Glass Clean the scanner glass Remove any trash or dirt that adheres to the original Do not press with too much force on the original or the document cover If you press with too much force blurring smudges and spots ma...

Page 139: ...42 Text is Blurred In Document Mode in Epson Scan 2 select the Advanced Settings tab and then Image Option Text Enhancement Select Document Mode as the Mode in Epson Scan 2 Scan using the settings for documents in Document Mode In Document Mode in Epson Scan 2 when Image Type on the Main Settings tab is set to Black White adjust Threshold on the Advanced Settings tab When you increase the Threshol...

Page 140: ...r the Thumbnail check box at the top of the preview widow to preview the entire scanned area and then create marquees manually Related Information Scanning Using Epson Scan 2 on page 67 Text is Not Recognized Correctly when Saving as a Searchable PDF On the Image Format Options window in Epson Scan 2 check that Text Language is set correctly on the Text tab Check that the original is placed straig...

Page 141: ...Epson Scan 2 Utility Windows 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Windows Vista Windows XP Click the start button and then select All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Mac OS Select Go Applications Epson Software Epson Scan 2 Utility 2 Select the Other tab 3 Click Reset Note If initialization does not s...

Page 142: ...canning Using Epson Scan 2 on page 67 Other Problems Slight Electric Shock when Touching the Printer If many peripherals are connected to the computer you may feel a slight electric shock when touching the printer Install a ground wire to the computer that is connected to the printer Operation Sounds Are Loud If operations sounds are too loud enable Quiet Mode Enabling this feature may reduce prin...

Page 143: ...en the paper thickness is within this range the paper may not feed in the printer or the print quality may decline depending on the paper properties or quality Printable Area Printable Area for Single Sheets Print quality may decline in the shaded areas due to the printer s mechanism Printing with borders A 3 0 mm 0 12 in B 3 0 mm 0 12 in C 40 0 mm 1 57 in D 32 0 mm 1 26 in Borderless printing A 4...

Page 144: ...ent Size 216 297 mm 8 5 11 7 in A4 Letter Resolution 1200 dpi main scan 2400 dpi sub scan Color Depth Color 48 bits per pixel internal 16 bits per pixel per color internal 24 bits per pixel external 8 bits per pixel per color external Grayscale 16 bits per pixel internal 8 bits per pixel external Black and white 16 bits per pixel internal 1 bits per pixel external Light Source LED Interface Specif...

Page 145: ...v4 Google Cloud Print IPv4 IPv6 Network Scanning Epson Scan 2 IPv4 IPv6 Event Manager IPv4 Epson Connect Scan to Cloud IPv4 Fax Send a fax IPv4 Receive a fax IPv4 Wi Fi Specifications Standards IEEE802 11b g n 1 Frequency Range 2 4 GHz Maximum Radio Frequency Power Transmitted 20 dBm EIRP Coordination Modes Infrastructure Wi Fi Direct Simple AP 2 3 Wireless Securities 4 WEP 64 128bit WPA2 PSK AES ...

Page 146: ...rical Specifications Model 100 to 240 V Model 220 to 240 V Model Rated Frequency Range 50 to 60 Hz 50 to 60 Hz Rated Current 0 4 to 0 2 A 0 2 A Power Consumption with USB Con nection Standalone copying Approx 12 0 W ISO IEC24712 Ready mode Approx 4 6 W Sleep mode Approx 0 8 W Power off Approx 0 3 W Standalone copying Approx 12 0 W ISO IEC24712 Ready mode Approx 4 6 W Sleep mode Approx 0 8 W Power ...

Page 147: ... 3 2 F Ink thaws and is usable after approximately 3 hours at 25 C 77 F You can store for one month at 40 C 104 F System Requirements Windows 10 32 bit 64 bit Windows 8 1 32 bit 64 bit Windows 8 32 bit 64 bit Windows 7 32 bit 64 bit Windows Vista 32 bit 64 bit Windows XP SP3 or later 32 bit Windows XP Professional x64 Edition SP2 or later macOS Mojave macOS High Sierra macOS Sierra OS X El Capitan...

Page 148: ...ls for Australian Model EMC AS NZS CISPR32 Class B Epson hereby declares that the following equipment Models are in compliance with the essential requirements and other relevant provisions of AS NZS4268 C671A Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the products Restrictions on Copying Observe the fol...

Page 149: ... when opening or closing the scanner unit Otherwise you may be injured cImportant When storing or transporting the printer avoid tilting it placing it vertically or turning it upside down otherwise ink may leak Leave the ink cartridges installed Removing the cartridges can dry out the print head and may prevent the printer from printing 1 Turn off the printer by pressing the P button 2 Make sure t...

Page 150: ...canner unit 8 Prepare to pack the printer as shown below 9 Pack the printer in its box using the protective materials When you use the printer again make sure you remove the tape securing the ink cartridge holder If print quality has declined the next time you print clean and align the print head User s Guide Appendix 150 ...

Page 151: ... your product manuals contact Epson support services for assistance If Epson support for your area is not listed below contact the dealer where you purchased your product Epson support will be able to help you much more quickly if you give them the following information Product serial number The serial number label is usually on the back of the product Product model Product software version Click ...

Page 152: ...provide the following sources for obtaining information Internet URL http www epson com au Access the Epson Australia World Wide Web pages Worth taking your modem here for the occasional surf The site provides a download area for drivers Epson contact points new product information and technical support e mail Epson Helpdesk Phone 1300 361 054 Epson Helpdesk is provided as a final backup to make s...

Page 153: ...nd advise where the nearest dealer or service agent is located Many types of queries are answered here We encourage you to have all the relevant information on hand when you ring The more information you prepare the faster we can help solve the problem This information includes your Epson product documentation type of computer operating system application programs and any information you feel is r...

Page 154: ... has established a local home page in both Chinese and English on the Internet to provide users with the following information Product information Answers to Frequently Asked Questions FAQs Latest versions of Epson product drivers Technical Support Hotline You can also contact our technical staff at the following telephone and fax numbers Phone 852 2827 8911 Fax 852 2827 4383 User s Guide Appendix...

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