Epson C11CG96402BY User Manual Download Page 105

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Colored Banding Appears at Intervals of Approximately 2.5 cm

❏

Select the appropriate paper type setting for the type of paper loaded in the printer.

❏

Align the print head from a computer.

❏

When printing on plain paper, print using a higher quality setting.

Related Information

“List of Paper Type” on page 36

“Aligning the Print Head” on page 77

Vertical Banding or Misalignment

❏

Align the print head.

❏

If print quality does not improve even after aligning the print head, print using a higher quality setting.

Related Information

“Aligning the Print Head” on page 77

Print Quality is Poor

Check the following if the print quality is poor due to blurry prints, banding, missing colors, faded colors, and
misalignment in the prints.

Checking the printer

❏

Make sure the initial ink charging is complete.

User's Guide

Solving Problems

105

Summary of Contents for C11CG96402BY

Page 1: ...User s Guide NPD5968 01 EN ...

Page 2: ... or Adding New Wireless Routers 28 Changing the Connection Method to a Computer 29 Restoring the Network Settings from the Control Panel 30 Preparing the Printer Loading Papers 31 Available Paper and Capacities 31 Loading Paper in the Paper Cassette 33 Loading Envelopes and Precautions 36 List of Paper Type 36 Saving Power 37 Saving Power Windows 37 Saving Power Mac OS 37 Printing Printing from th...

Page 3: ... Config on a Web Browser 82 Running Web Config on Windows 83 Running Web Config on Mac OS 83 Application for Printing Web Pages E Web Print 83 Software Update Tools EPSON Software Updater 84 Application for Configuring Multiple Devices EpsonNet Config 84 Installing the Latest Applications 85 Updating Applications and Firmware 86 Uninstalling Applications 86 Uninstalling Applications Windows 86 Uni...

Page 4: ...y During Continuous Printing 109 Other Problems 109 Slight Electric Shock when Touching the Printer 109 Operation Sounds Are Loud 109 Application Is Blocked by a Firewall for Windows Only 110 Ink Spilled 110 Appendix Technical Specifications 111 Printer Specifications 111 Interface Specifications 112 Network Function List 112 Wi Fi Specifications 112 Security Protocol 113 Supported Third Party Ser...

Page 5: ...upport website at http support epson net Digital manual Start EPSON Software Updater on your computer EPSON Software Updater checks for available updates of Epson software applications and the digital manuals and allows you to download the latest ones Related Information Software Update Tools EPSON Software Updater on page 84 Using the Manual to Search for Information The PDF manual allows you to ...

Page 6: ...eed Click Print in the File menu and then specify the pages you want to print in Pages in Pages to Print To specify a series of pages enter a hyphen between the start page and the end page Example 20 25 To specify pages that are not in series divide the pages with commas Example 5 10 15 Marks and Symbols Caution Instructions that must be followed carefully to avoid bodily injury cImportant Instruc...

Page 7: ...g systems Additionally Windows is used to refer to all versions Microsoft Windows 10 operating system Microsoft Windows 8 1 operating system Microsoft Windows 8 operating system Microsoft Windows 7 operating system Microsoft Windows Vista operating system Microsoft Windows XP operating system Microsoft Windows XP Professional x64 Edition operating system Microsoft Windows Server 2016 operating sys...

Page 8: ...s not operate normally or exhibits a distinct change in performance Do not adjust controls that are not covered by the operating instructions Place the printer near a wall outlet where the plug can be easily unplugged Do not place or store the printer outdoors near excessive dirt or dust water heat sources or in locations subject to shocks vibrations high temperature or humidity Take care not to s...

Page 9: ...ating If you plan to use the printer in Germany the building installation must be protected by a 10 or 16 amp circuit breaker to provide adequate short circuit protection and over current protection for the printer When connecting the printer to a computer or other device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting a conne...

Page 10: ...y negatively affect the operation of medical electronic equipment causing them to malfunction When using this printer inside medical facilities or near medical equipment follow directions from the authorized personnel representing the medical facilities and follow all posted warnings and directions on the medical equipment Radio waves from this printer may negatively affect the operation of automa...

Page 11: ...k tank cap Open to refill the ink tank D Ink tank Contains black ink and is located on the print head E front cover Open to load paper in the paper cassette A Output tray Holds the ejected paper B Paper cassette Loads paper C Edge guide Feeds the paper straight into the printer Slide to the edges of the paper D paper guide extension Slide out to load legal size paper User s Guide Printer Basics 11...

Page 12: ...ork connection report allowing you to determine the causes of any problems you may have using the printer on a network If you need more detailed network settings and connection status hold this button down for at least five seconds to print a network status sheet D When a error occurs pressing this button cancels the error Hold this button down for at least five seconds to move the ink tank to the...

Page 13: ...the nozzle check pattern The total number of pages fed through the printer is also printed as well as the nozzle check pattern Lights and Printer Status Lights on the control panel indicate the status of the printer Normal Status On Light Status The printer is connected to a wireless Wi Fi network The printer is connected to a network in Wi Fi Direct Simple AP mode Error Status When an error occur...

Page 14: ...replaced Contact Epson or an authorised Epson service provider to replace the ink pad 1 It is not a user serviceable part When a message saying that you can continue printing is displayed on the computer press the button to continue printing The lights stop flashing for the time being however they will continue to flash at regular intervals until the ink pad is replaced The printer has started in ...

Page 15: ...ires replacing and this can only be performed by an authorised Epson Service provider The Epson warranty does not cover the cost of this replacement Related Information Removing Jammed Paper on page 91 Contacting Epson Support on page 120 Installing the Latest Applications on page 85 User s Guide Printer Basics 15 ...

Page 16: ...ed by Wi Fi through the wireless router Related Information Connecting to a Computer on page 17 Connecting to a Smart Device on page 18 Making Wi Fi Settings from the Printer on page 18 Wi Fi Direct Simple AP Connection Use this connection method when you are not using Wi Fi at home or at the office or when you want to connect the printer and the computer or smart device directly In this mode the ...

Page 17: ...nnecting to a Computer We recommend using the installer to connect the printer to a computer You can run the installer using one of the following methods Setting up from the website Access the following website and then enter the product name Go to Setup and then start setting up http epson sn Setting up using the software disc only for the models that come with a software disc and users with Wind...

Page 18: ...etup Note If you want to connect a computer and a smart device to the printer at the same time we recommend connecting the computer first Making Wi Fi Settings from the Printer You can make network settings from the printer s control panel in several ways Choose the connection method that matches the environment and conditions that you are using If the wireless router supports WPS you can make set...

Page 19: ...entation provided with the wireless router 1 Hold down the WPS button on the wireless router until the security light flashes If you do not know where the WPS button is or there are no buttons on the wireless router see the documentation provided with your wireless router for details 2 Hold down the button on the printer for at least five seconds until the light and the light flash alternately The...

Page 20: ...his report 3 While holding down the button press the button until the light and the light flash alternately 4 Use your computer to enter the PIN code an eight digit number printed on WPS PIN Code column of the network status sheet into the wireless router within two minutes When a connection is established the light turns on Note See the documentation provided with your wireless router for details...

Page 21: ... at least five seconds until the power light flashes The network status sheet is printed You can check the SSID and Password for Wi Fi Direct Simple AP on this sheet Note If you release the button within five seconds before the power light flashes a network connection report is printed Note that the SSID and Password for Wi Fi Direct Simple AP are not printed on this report 4 On the computer s net...

Page 22: ... When You Cannot Connect Using Wi Fi Direct Simple AP Connection on page 101 Checking the Network Connection Status You can check the network connection status in the following way Checking the Network Status Using Network Light You can check the network connection status using the network light on the printer s control panel Related Information Lights and Printer Status on page 13 Printing a Netw...

Page 23: ... follow the solutions a Error code b Messages on the Network Environment Related Information E 1 on page 24 E 2 E 3 E 7 on page 24 E 5 on page 25 E 6 on page 25 E 8 on page 25 E 9 on page 26 E 10 on page 26 E 11 on page 26 E 12 on page 27 E 13 on page 27 Message on the Network Environment on page 28 User s Guide Network Settings 23 ...

Page 24: ...p if your wireless router does not support WPS Makes sure your SSID uses only ASCII characters alphanumeric characters and symbols The printer cannot display an SSID that contains non ASCII characters Makes sure you know your SSID and password before connecting to the wireless router If you are using a wireless router with its default settings the SSID and password are located on a label on the wi...

Page 25: ...wireless router is using shared authentication with WEP security make sure the authentication key and index are correct If the number of connectable devices on the wireless router is less than the number of network devices that you want to connect make settings on the wireless router to increase the number of connectable devices See the documentation provided with the wireless router to make setti...

Page 26: ...ct You can check the IP address subnet mask and default gateway from the Network Status part on the network connection report If DHCP is enabled change the printer s Obtain IP Address setting to Auto If you want to set the IP address manually check the printer s IP address from the Network Status part on the network connection report and then select Manual on the network settings screen Set the su...

Page 27: ...stered password is set on the printer Related Information Printing a Network Status Sheet on page 28 Connecting to a Computer on page 17 E 13 Solutions Check the following Network devices such as a wireless router hub and router are turned on The TCP IP Setup for network devices has not been set up manually If the printer s TCP IP Setup is set automatically while the TCP IP Setup for other network...

Page 28: ...er computer or smart device disconnect one of the connected devices first You can confirm the number of wireless devices which can be connected simultaneously and the number of connected devices by checking the network status sheet The same SSID as Wi Fi Direct exists in the environment Change the Wi Fi Direct SSID if you cannot connect a smart device to the printer On the printer s control panel ...

Page 29: ...epson sn Setting up using the software disc only for the models that come with a software disc and users with Windows computers with disc drives Insert the software disc into the computer and then follow the on screen instructions Selecting Change the Connection Methods Follow the on screen instructions until the following screen is displayed Select Set up Printer connection again for new network ...

Page 30: ...n restore all network settings to their defaults 1 Turn the printer off 2 While holding down the button press the button until the light and the light flash alternately Restoration is complete when the light and the light are off User s Guide Network Settings 30 ...

Page 31: ...vailable in your area contact Epson support Paper suitable for printing documents Media Name Size Loading Capacity Sheets Manual 2 Sided Printing Epson Bright White Ink Jet Paper A4 120 1 1 For manual 2 sided printing you can load up to 30 sheets for paper with one side already printed Paper suitable for printing documents and Photos Media Name Size Loading Capacity Sheets Manual 2 Sided Printing ...

Page 32: ...es Manual 2 Sided Printing Envelope Envelope 10 Envelope DL Envelope C6 10 Paper Handling Precautions Read the instruction sheets supplied with the paper To achieve high quality printouts with genuine Epson paper use the paper in the environment stated on the sheets supplied with the paper Fan and align the edges of the paper before loading Do not fan or curl photo paper Doing so may damage the pr...

Page 33: ...e what type of paper you are using check the paper packaging or contact the manufacturer to confirm the paper specifications Related Information Printer Specifications on page 111 Loading Paper in the Paper Cassette 1 Open the front cover until it clicks and then slide out the paper cassette until it stops cImportant The paper cassette cannot be removed 2 Slide the edge guides to their maximum pos...

Page 34: ...s the back of the paper cassette cImportant Do not load more than the maximum number of sheets specified for the paper 8 5 x 13 in Load paper using the line Legal Pull out the paper guide extension and load paper using the line User s Guide Preparing the Printer 34 ...

Page 35: ...er cassette as far as it will go cImportant Do not push in the paper after inserting the paper cassette It may cause a paper feed problem If the paper is pushed in align the paper to the paper size line 6 Slide out the output tray User s Guide Preparing the Printer 35 ...

Page 36: ...ding When the stacked envelopes are puffed up with air press them down to flatten them before loading Do not use envelopes that are curled or folded Using these envelopes causes paper jams and smears on the printout Do not use envelopes with adhesive surfaces on the flaps or window envelopes Avoid using envelopes that are too thin as they may curl during printing Related Information Available Pape...

Page 37: ...enance tab 3 Do one of the following Select the time period before the printer enters sleep mode as the Sleep Timer setting and click Send To make the printer turn off automatically select the time period as the Power Off Timer setting and click Send Select the time period before the printer enters sleep mode as the Sleep Timer setting and click Send To make the printer turn off automatically sele...

Page 38: ...ect the time period before the printer enters sleep mode as the Sleep Timer setting and click Apply To make the printer turn off automatically select the time period in the Power Off If Inactive or Power Off If Disconnected setting and then click Apply Note Your product may have the Power Off Timer feature or Power Off If Inactive and Power Off If Disconnected features depending on the location of...

Page 39: ... button and select Control Panel Printers in Hardware and Sound Right click on your printer and select Select printing preferences Windows XP Windows Server 2003 R2 Windows Server 2003 Click the start button and select Control Panel Printers and Other Hardware Printers and Faxes Right click on your printer and select Printing preferences Accessing the printer driver from the printer icon on the ta...

Page 40: ...e setting items Right clicking an item displays Help When you select Print Preview you can see a preview of your document before printing 6 Click OK to close the printer driver window 7 Click Print Note When you select Print Preview a preview window is displayed To change the settings click Cancel and then repeat the procedure from step 2 Related Information Available Paper and Capacities on page ...

Page 41: ...1 Print Settings 2 sided printing is available when EPSON Status Monitor 3is enabled However it may not be available when the printer is accessed over a network or is used as a shared printer Note To enable EPSON Status Monitor 3 click Extended Settings on the Maintenance tab and then select Enable EPSON Status Monitor 3 1 On the printer driver s Main tab select an option from 2 Sided Printing 2 C...

Page 42: ...as the Multi Page setting Related Information Printing Basics on page 39 Main Tab on page 54 Printing and Stacking in Page Order Reverse Order Printing You can print from the last page so that the documents are stacked in page order Print Settings On the printer driver s Main tab select Reverse Order Related Information Printing Basics on page 39 User s Guide Printing 42 ...

Page 43: ...you want to print on from the Output Paper setting Select Reduce Enlarge Document and then select Fit to Page or Zoom to When you select Zoom to enter a percentage Select Center to print the images in the center of the page Related Information Printing Basics on page 39 More Options Tab on page 54 Printing One Image on Multiple Sheets for Enlargement Creating a Poster This feature allows you to pr...

Page 44: ... select the cutting guide options Related Information Printing Basics on page 39 Main Tab on page 54 Making Posters Using Overlapping Alignment Marks Here is an example of how to make a poster when 2x2 Poster is selected and Overlapping Alignment Marks is selected in Print Cutting Guides The actual guides are printed in monochrome but for this explanation they are shown as blue and red lines User ...

Page 45: ... of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks 2 Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks then temporarily tape the two sheets together from the back User s Guide Printing 45 ...

Page 46: ...along the vertical red line through the alignment markers this time the line to the left of the cross marks 4 Tape the sheets together from the back 5 Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together User s Guide Printing 46 ...

Page 47: ...e horizontal blue line through the center of the left and right side cross marks 7 Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks and then temporarily tape them together from the back User s Guide Printing 47 ...

Page 48: ...8 Cut the taped sheets in two along the horizontal red line through the alignment markers this time the line above the cross marks 9 Tape the sheets together from the back User s Guide Printing 48 ...

Page 49: ...oter You can print information such as a user name and printing date in headers or footers Print Settings On the printer driver s More Options tab click Watermark Features and then select Header Footer Click Settings and then select the items you want to print User s Guide Printing 49 ...

Page 50: ... watermark Related Information Printing Basics on page 39 More Options Tab on page 54 Printing Multiple Files Together Job Arranger Lite allows you to combine several files created by different applications and print them as a single print job You can specify the print settings for combined files such as multi page layout and 2 sided printing Print Settings On the printer driver s Main tab select ...

Page 51: ...ger Lite window Next select Open from the File menu to select the file Related Information Printing Basics on page 39 Main Tab on page 54 Adjusting the Print Tone You can adjust the tone used in the print job Note These adjustments are not applied to the original data Print Settings On the printer driver s More Options tab select Custom as the Tone Correction setting Click Advanced to open the Ton...

Page 52: ...ormation Printing Basics on page 39 More Options Tab on page 54 Printing to Enhance Light Text and Lines You can enhance light letters and lines to make them more visible or to sharpen images Print Settings On the printer driver s More Options tab click Image Options in the Tone Correction setting Select Enhance Light Text and Lines Related Information Printing Basics on page 39 More Options Tab o...

Page 53: ...gs and then select Barcode mode Related Information Printing Basics on page 39 Maintenance Tab on page 55 Canceling Printing You can cancel a print job from the computer However you cannot cancel a print job from the computer once it has been completely sent to the printer In this case cancel the print job by using the printer s control panel Canceling On your computer right click on your printer ...

Page 54: ...e you select 2 Sided Printing Allows you to perform 2 sided printing Settings You can specify the binding edge and the binding margins Multi Page Allows you to print several pages on one sheet or perform poster printing Click Page Order to specify the order in which pages are printed Copies Set the number of copies you want to print Collate Prints multi page documents collated in order and sorted ...

Page 55: ...es print quality options such as Emphasize Text You can also thicken thin lines to make them visible on the printouts Watermark Features Allows you to make settings for anti copy pattern or watermarks Additional Settings Rotate 180 Rotates pages 180 degrees before printing This feature is helpful when printing on paper such as envelopes that are loaded in fixed direction in the printer High Speed ...

Page 56: ...t click each item to view the Help for more details Print Queue Displays the jobs waiting to be printed You can check pause or resume print jobs Printer and Option Information Displays the number of sheets of paper fed into the printer Language Changes the language used on the printer driver window To apply the settings close the printer driver and then open it again Software Update Starts EPSON S...

Page 57: ... Printers Scanners or Print Scan Print Fax remove the printer and then add the printer again See the following to add a printer http epson sn 5 Change the settings as necessary See the menu options for the printer driver for details 6 Click Print Related Information Available Paper and Capacities on page 31 Loading Paper in the Paper Cassette on page 33 Menu Options for Print Settings on page 61 U...

Page 58: ...n page order and Border Related Information Printing Basics on page 56 Menu Options for Layout on page 60 Printing and Stacking in Page Order Reverse Order Printing You can print from the last page so that the documents are stacked in page order Print Settings Select Paper Handling from the pop up menu Select Reverse as the Page Order setting Related Information Printing Basics on page 56 User s G...

Page 59: ...entage do one of the following Select Print from the File menu of the application Select Printer enter a percentage in Scale and then click Print Select Page Setup from the File menu of the application Select your printer in Format For enter a percentage in Scale and then click OK Note Select the paper size you set in the application as the Paper Size setting Related Information Printing Basics on...

Page 60: ...rees before printing Select this item when printing on paper such as envelopes that are loaded in fixed direction in the printer Flip horizontally Inverts an image to print as it would appear in a mirror Menu Options for Color Matching ColorSync Select the method for color adjustment These options adjusts colors between the printer and the computer display to minimize the difference in color EPSON...

Page 61: ... Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver Operation Settings of the Mac OS Printer Driver Skip Blank Page Avoids printing blank pages Quiet Mode Prints quietly However the print speed may be slower High Speed Printing Prints when the print head moves in both directions The print speed is f...

Page 62: ... Network Service on page 88 Installing Epson iPrint You can install Epson iPrint on your smart device from the following URL or QR code http ipr to c Printing Using Epson iPrint Start Epson iPrint from your smart device and select the item you want to use from the home screen The following screens are subject to change without notice The contents may vary depending on the product User s Guide Prin...

Page 63: ...n in iTunes Using Epson Print Enabler You can wirelessly print your documents emails photos and web pages right from your Android phone or tablet Android v4 4 or later With a few taps your Android device will discover an Epson printer that is connected to the same wireless network 1 Load paper in the printer 2 Set up your printer for wireless printing 3 On your Android device install the Epson Pri...

Page 64: ...e Epson ink not designed for this printer or any third party ink Other products not manufactured by Epson may cause damage that is not covered by Epson s warranties and under certain circumstances may cause erratic printer behavior Note Ink bottle codes may vary by location For the correct codes in your area contact Epson support Although the ink bottles may contain recycled materials this does no...

Page 65: ...bottle in a bag After bringing an ink bottle inside from a cold storage site allow it to warm up at room temperature for at least three hours before using it Do not open the ink bottle package until you are ready to fill the ink tank The ink bottle is vacuum packed to maintain its reliability If you leave an ink bottle unpacked for a long time before using it normal printing may not be possible On...

Page 66: ...ne off process consumes a quantity of ink and therefore this bottle may print fewer pages compared to subsequent ink bottles Quoted yields may vary depending on the images that you are printing the paper type that you are using the frequency of your prints and environmental conditions such as temperature Refilling the Ink Tank Ink can be refilled at any time cImportant Epson recommends the use of ...

Page 67: ...k cImportant Do not put your hand inside the printer until everything has stopped moving Note To cancel refilling the ink tank hold down the H button 4 Open the cap of the ink tank 5 While holding the ink bottle upright turn the cap slowly to remove it User s Guide Refilling Ink 67 ...

Page 68: ...the slot in front of the filling port and then stand the bottle slowly to insert it into the filling port cImportant Do not allow the top of the ink bottle to hit against any objects after removing its cap otherwise ink may spill It may be difficult to see inside the ink tank Refill the ink tank carefully to prevent ink from spilling out from the ink inlet User s Guide Refilling Ink 68 ...

Page 69: ...ing the bottle normally without squeezing The ink flow stops automatically when the ink is filled to the upper line cImportant Do not leave the ink bottle inserted otherwise the bottle may be damaged or ink may leak Note If the ink does not start flowing into the tank remove the ink bottle and try reinserting it User s Guide Refilling Ink 69 ...

Page 70: ...the ink bottle and then close the cap of the ink tank securely Note If any ink remains in the ink bottle tighten the cap and store the bottle upright for later use 9 Close the cap of the ink tank 10 Close the printer cover User s Guide Refilling Ink 70 ...

Page 71: ... button on the printer for at least five seconds until the H light flashes Related Information Ink Bottle Codes on page 64 Ink Bottle Handling Precautions on page 65 Ink Spilled on page 110 User s Guide Refilling Ink 71 ...

Page 72: ...ses turn the printer on and off again as soon as possible to cap the print head Check if Nozzles are Clogged Nozzle Check If the nozzles are clogged the printouts become faint or visible banding appears When print quality has declined first use the nozzle check feature to check if the nozzles are clogged Check if Nozzles are Clogged Nozzle Check Printer Buttons 1 Load A4 size plain paper in the pr...

Page 73: ...Check Windows 1 Load A4 size plain paper in the printer 2 Access the printer driver window 3 Click Nozzle Check on the Maintenance tab 4 Follow the on screen instructions to print the nozzle check pattern 5 Examine the printed pattern and then perform one of the following options depending on the print results A All lines are printed No further steps are needed B or close to B Cleain the print hea...

Page 74: ... check pattern 6 Examine the printed pattern and then perform one of the following options depending on the print results A All lines are printed No further steps are needed B or close to B Cleain the print head When some nozzles are clogged perform head cleaning For details see the related information below C or close to C Power Clean the print head When most lines are broken or most segments are...

Page 75: ... prevent the print head from drying out do not unplug the printer while the power is on Cleaning the Print Head Printer Buttons Hold the y button down for at least five seconds until the power light starts flashing Print head cleaning starts Note It may take some time to start print head cleaning After the power light stops flashing turn off the printer run nozzle check and then check if the print...

Page 76: ...ing the Print Head Power Cleaning The power cleaning feature may improve print quality in the following cases The most nozzles are clogged You performed the nozzle check and head cleaning three times and then waited for at least six hours without printing but print quality still did not improve Before running this feature use the nozzle check feature to check if the nozzles are clogged read the fo...

Page 77: ... printer driver window 2 Click Power Cleaning on the Maintenance tab 3 Follow the on screen instructions Related Information Accessing the Printer Driver on page 39 Check if Nozzles are Clogged Nozzle Check on page 72 Running Power Cleaning Mac OS 1 Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer 2 Click Options Supplies Utility Open Pr...

Page 78: ...nners or Print Scan Print Fax and then select the printer 3 Click Options Supplies Utility Open Printer Utility 4 Click Print Head Alignment 5 Follow the on screen instructions Related Information Loading Paper in the Paper Cassette on page 33 Cleaning the Paper Path When the printouts are smeared or scuffed or paper does not feed correctly clean the roller inside cImportant Do not use tissue pape...

Page 79: ...en instructions Cleaning the Paper Path for Paper Feeding Problems When paper is not fed from paper cassette correctly clean the roller inside 1 Turn off the printer by pressing the P button 2 Unplug the power cord and then disconnect the power cord 3 Make sure that the cap of the ink tank is securely closed cImportant If the cap of the ink tank is not securely closed ink may leak 4 Close the prin...

Page 80: ...r hand or fingers when standing the printer Otherwise you may be injured cImportant Do not leave the printer standing for a long time 7 Dampen a soft cloth with water wring it out thoroughly and then wipe the roller while rotating it with the cloth 8 Return the printer to its normal position and then insert the paper cassette User s Guide Maintaining the Printer 80 ...

Page 81: ...g the y button down and then release the buttons when the power light flashes Checking the Total Number of Pages Fed Through the Printer Windows 1 Access the printer driver window 2 Click Printer and Option Information on the Maintenance tab Related Information Accessing the Printer Driver on page 39 Checking the Total Number of Pages Fed Through the Printer Mac OS 1 Select System Preferences from...

Page 82: ...OS Browser Windows XP SP3 or later Microsoft Edge Internet Explorer 8 or later Firefox Chrome Mac OS X v10 6 8 or later Safari Firefox Chrome iOS Safari Android 2 3 or later Default browser Chrome OS Default browser Use the latest version Running Web Config on a Web Browser 1 Check the printer s IP address Press the button to print the network connection report and then check the printer s IP addr...

Page 83: ...ound 2 Right click on your printer and select Properties 3 Select the Web Service tab and click the URL Running Web Config on Mac OS 1 Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer 2 Click Options Supplies Show Printer Webpage Application for Printing Web Pages E Web Print E Web Print is an application that allows you to easily print ...

Page 84: ...dows Vista Windows XP Click the start button and then select All Programs or Programs Epson Software EPSON Software Updater Note You can also start EPSON Software Updater by clicking the printer icon on the task bar on the desktop and then selecting Software Update Starting on Mac OS Select Go Applications Epson Software EPSON Software Updater Application for Configuring Multiple Devices EpsonNet ...

Page 85: ...pplication you need to uninstall it first 1 Make sure the printer and the computer are available for communication and the printer is connected to the Internet 2 Start EPSON Software Updater The screenshot is an example on Windows 3 For Windows select your printer and then click to check for the latest available applications 4 Select the items you want to install or update and then click the insta...

Page 86: ...date the applications or the firmware cImportant Do not turn off the computer or the printer until the update is complete otherwise the printer may malfunction Note If you cannot find the application you want to update in the list you cannot update using the EPSON Software Updater Check for the latest versions of the applications from your local Epson website http www epson com Uninstalling Applic...

Page 87: ...nge or Uninstall Windows XP Windows Server 2003 R2 Windows Server 2003 Click Change Remove or Remove Note If the User Account Control window is displayed click Continue 7 Follow the on screen instructions Uninstalling Applications Mac OS 1 Download the Uninstaller using EPSON Software Updater Once you have downloaded the Uninstaller you do not need to download it again each time you uninstall the ...

Page 88: ... Internet are as follows Email Print When you send an email with attachments such as documents or images to an email address assigned to the printer you can print that email and the attachments from remote locations such as your home or office printer Epson iPrint This Application is for iOS and Android and allows you to print from a smart phone or tablet You can print documents images and website...

Page 89: ...he computer screen On Flashing Light Status Solutions Wi Fi connection error has occurred Press the button to clear the error and try again Initial ink charging may not be complete See the Start Here poster to complete initial ink charging Ink refilling may not be complete Refill the ink inside the ink tank and then press the H button to return the tank to the home position Ink tank cap is not ful...

Page 90: ...mode because the firmware update failed Follow the steps below to try to update the firmware again 1 Connect the computer and the printer with a USB cable During recovery mode you cannot update the firmware over a network connection 2 Visit your local Epson website for further instructions A printer error has occurred Open the front cover and remove any paper inside the printer Turn the power off ...

Page 91: ...hen select the printer 2 Click Options Supplies Utility Open Printer Utility 3 Click EPSON Status Monitor You can check the printer status ink levels and error status Checking the Software Status You may be able to clear the problem by updating the software to the latest version To check the software status use the software update tool Related Information Software Update Tools EPSON Software Updat...

Page 92: ...inter Caution Never touch the buttons on the control panel while your hand is inside the printer If the printer starts operating it could cause an injury Be careful not to touch the protruding parts to avoid injury 1 Open the printer cover 2 Remove the jammed paper User s Guide Solving Problems 92 ...

Page 93: ...touch the white flat cable or translucent film inside the printer Doing so may cause a malfunction 3 Close the printer cover Removing Jammed Paper from Rear Cover 1 Remove the rear cover User s Guide Solving Problems 93 ...

Page 94: ...ed by this printer Follow the paper handling precautions Do not load more than the maximum number of sheets specified for the paper For plain paper do not load above the line indicated by the triangle symbol on the edge guide Related Information Environmental Specifications on page 114 Paper Handling Precautions on page 32 Available Paper and Capacities on page 31 List of Paper Type on page 36 Pap...

Page 95: ...n align the paper to the paper size line on the paper cassette Power and Control Panel Problems Power Does Not Turn On Make sure the power cord is securely plugged in Hold down the P button for a little longer Power Does Not Turn Off Hold down the P button for a little longer If you still cannot turn off the printer unplug the power cord To prevent the print head from drying out turn the printer b...

Page 96: ... directly to the computer If the USB cable cannot be recognized change the port or change the USB cable If the printer cannot print using a USB connection try the following Disconnect the USB cable from the computer Right click on the printer icon displayed on the computer and then select Remove Device Next connect the USB cable to the computer and try a test print Re set the USB connection by fol...

Page 97: ...rk Connection Report on page 22 Checking the Software and Data Make sure that a genuine Epson printer driver is installed If a genuine Epson printer driver is not installed the available functions are limited We recommend using a genuine Epson printer driver See the related information link below for details If you are printing a large data size image the computer may run out of memory Print the i...

Page 98: ...em Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies and if the Options tab and Utility tab are displayed on the window a genuine Epson printer driver is installed on your computer Related Information Installing the Latest Applications on page 85 User s Guide Solving Problems 98 ...

Page 99: ...w devices and printers Printers Printers and Faxes see the following to select the icon Example USB connection EPSON XXXX Series Network connection EPSON XXXX Series network If you install the printer driver multiple times copies of printer driver may be created If copies such as EPSON XXXX Series copy 1 are created right click the copied driver icon and then click Remove Device Make sure the prin...

Page 100: ... If you cannot connect from the computer or smart device to the printer even though the network connection report does not show any problems see the following When you are using multiple wireless routers at the same time you may not be able to use the printer from the computer or smart device depending on the settings of the wireless routers Connect the computer or smart device to the same wireles...

Page 101: ...ter See the manual provided with the wireless router for details Related Information Checking the SSID Connected to the Printer on page 103 Checking the SSID for the Computer on page 103 When You Cannot Connect Using Wi Fi Direct Simple AP Connection If the maximum number of devices have already been connected you cannot connect any more devices See the following and try to re connect Check how ma...

Page 102: ... Product Status Wi Fi Direct and check the Wi Fi Direct status Disconnect unnecessary devices If the maximum number of devices have already been connected to the printer disconnect the unnecessary devices and try to connect the new device Delete the SSID for Wi Fi Direct on the Wi Fi screen for the device that you do not need to connect to the printer User s Guide Solving Problems 102 ...

Page 103: ...age 82 Checking the SSID Connected to the Printer You can check the SSID by printing a network connection report network status sheet or on Web Config Checking the SSID for the Computer Windows Click in the task tray on the desktop Check the name of the connected SSID from the list displayed User s Guide Solving Problems 103 ...

Page 104: ...e discharged Perform a nozzle check and then clean the print head if any of the print head nozzles are clogged Related Information Check if Nozzles are Clogged Nozzle Check on page 72 Refilling the Ink Tank on page 66 Banding Appears The print head nozzles may be clogged Perform a nozzle check to check if the print head nozzles are clogged Clean the print head if any of the print head nozzles are ...

Page 105: ...ning the Print Head on page 77 Vertical Banding or Misalignment Align the print head If print quality does not improve even after aligning the print head print using a higher quality setting Related Information Aligning the Print Head on page 77 Print Quality is Poor Check the following if the print quality is poor due to blurry prints banding missing colors faded colors and misalignment in the pr...

Page 106: ...ed printing the print head prints while moving in both directions and vertical lines may be misaligned If print quality does not improve disable the bidirectional or high speed setting Disabling this setting may slow down printing speed Windows Clear High Speed on the printer driver s More Options tab Mac OS Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then...

Page 107: ...nded Settings on the printer driver s Maintenance tab and then select Short Grain Paper When performing manual 2 sided printing make sure that the ink is completely dry before reloading the paper Related Information Loading Paper in the Paper Cassette on page 33 Cleaning the Paper Path on page 78 Printed Photos are Sticky You may be printing on the wrong side of the photo paper Make sure you are p...

Page 108: ...r Check the printer name on the top of the printer driver window The Printed Image Is Inverted Clear any mirror image settings in the printer driver or the application Windows Clear Mirror Image on the printer driver s More Options tab Mac OS Clear Mirror Image from the print dialog s Print Settings menu Mosaic Like Patterns in the Prints When printing images or photos print using high resolution ...

Page 109: ...rom the menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver Select Off as the Quiet Mode setting Printing Slows Down Dramatically During Continuous Printing Printing slows down to prevent the printer mechanism from overheating and being damaged However you can continue printing To return to normal printing speed leave the printer idle...

Page 110: ...indows Firewall allowed program in security settings on the Control Panel Ink Spilled If ink adheres to the area around the tank wipe it off using a napless clean cloth or cotton swab If ink spills on the desk or floor wipe it off immediately When ink is dried it will be difficult to remove the smear To prevent the smear from spreading blot the ink with a dry cloth and then wipe it with a moist cl...

Page 111: ...eed in the printer or the print quality may decline depending on the paper properties or quality Printable Area Printable Area for Single Sheets Print quality may decline in the shaded areas due to the printer s mechanism A 3 0 mm 0 12 in B 3 0 mm 0 12 in C 41 0 mm 1 61 in D 37 0 mm 1 46 in Printable Area for Envelopes Print quality may decline in the shaded areas due to the printer s mechanism A ...

Page 112: ...4 IPv6 UPnP Printing IPv4 Information appliance PictBridge Printing Wi Fi IPv4 Digital camera Epson Connect Email Print Remote Print IPv4 Google Cloud Print IPv4 IPv6 Network Scanning Epson Scan 2 IPv4 IPv6 Event Manager IPv4 Epson Connect Scan to Cloud IPv4 ADF 2 sided scanning Fax Send a fax IPv4 Receive a fax IPv4 Wi Fi Specifications Standards IEEE802 11b g n 1 Frequency Range 2 4 GHz Maximum ...

Page 113: ...onal Security Protocol SSL TLS HTTPS Server Client Supported Third Party Services Google Cloud Print Dimensions Dimensions Storage Width 375 mm 14 8 in Depth 267 mm 10 5 in Height 161 mm 6 3 in Printing Width 375 mm 14 8 in Depth 512 mm 20 2 in Height 161 mm 6 3 in Weight Approx 3 5 kg 7 7 lb Without the ink and the power cord Electrical Specifications Model 100 to 240 V Model 220 to 240 V Model R...

Page 114: ...hout condensation Storage Temperature 20 to 40 C 4 to 104 F Humidity 5 to 85 RH without condensation You can store for one month at 40 C 104 F Environmental Specifications for Ink Bottles Storage Temperature 20 to 40 C 4 to 104 F Freezing Temperature 15 C 5 F Ink thaws and is usable after approximately 2 hours at 25 C 77 F You can store for one month at 40 C 104 F System Requirements Windows 10 32...

Page 115: ...nds Italy Portugal Spain Denmark Finland Norway Sweden Iceland Croatia Cyprus Greece Slovenia Malta Bulgaria Czech Estonia Hungary Latvia Lithuania Poland Romania and Slovakia Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the products Standards and Approvals for Australian Model EMC AS NZS CISPR32 Class B ...

Page 116: ...sses concession tickets etc Passports driver s licenses warrants of fitness road passes food stamps tickets etc Note Copying these items may also be prohibited by law Responsible use of copyrighted materials Printers can be misused by improperly copying copyrighted materials Unless acting on the advice of a knowledgeable attorney be responsible and respectful by obtaining the permission of the cop...

Page 117: ...tle upright when tightening the cap and take precautions to prevent ink from leaking when transporting the bottle for example putting the bottle in a bag Do not put opened ink bottles in the box with printer 1 Turn off the printer by pressing the P button 2 Make sure the power light turns off and then unplug the power cord cImportant Unplug the power cord when the power light is off Otherwise the ...

Page 118: ...over Make sure you install the cap securely onto the ink tank 6 Secure the ink tank with tape 7 Prepare to pack the printer as shown below 8 Place the printer in the plastic bag and fold it closed User s Guide Appendix 118 ...

Page 119: ...s costs or expenses incurred by the purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems ari...

Page 120: ... Contacting Epson If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product manuals contact Epson support services for assistance If Epson support for your area is not listed below contact the dealer where you purchased your product Epson support will be able to help you much more quickly if you give them the following in...

Page 121: ...provide the following sources for obtaining information Internet URL http www epson com au Access the Epson Australia World Wide Web pages Worth taking your modem here for the occasional surf The site provides a download area for drivers Epson contact points new product information and technical support e mail Epson Helpdesk Phone 1300 361 054 Epson Helpdesk is provided as a final backup to make s...

Page 122: ...nd advise where the nearest dealer or service agent is located Many types of queries are answered here We encourage you to have all the relevant information on hand when you ring The more information you prepare the faster we can help solve the problem This information includes your Epson product documentation type of computer operating system application programs and any information you feel is r...

Page 123: ...ontacts for information support and services are Epson Service Center 65 Truong Dinh Street District 1 Hochiminh City Vietnam Phone Ho Chi Minh City 84 8 3823 9239 84 8 3825 6234 29 Tue Tinh Quan Hai Ba Trung Hanoi City Vietnam Phone Hanoi City 84 4 3978 4785 84 4 3978 4775 Help for Users in Indonesia Contacts for information support and services are World Wide Web http www epson co id Information...

Page 124: ...ONTIANAK Komp A yani Sentra Bisnis G33 Jl Ahmad Yani Pontianak Kalimantan Barat 62561 735507 767049 pontianak admin epson indonesia co id RIAU ESC PEKANBARU Jl Tuanku Tambusai No 459A Pekanbaru Riau 62761 8524695 pkb admin epson indonesia co id DKI JAKARTA ESS JAKARTA SUDIRMAN Wisma Keiai Lt 1 Jl Jenderal Sudirman Kav 3 Jakarta Pusat DKI JAKARTA 10220 6221 5724335 ess epson indonesia co id EAST JA...

Page 125: ...e http www epson com hk Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information Product information Answers to Frequently Asked Questions FAQs Latest versions of Epson product drivers Technical Support Hotline You can also contact our technical staff at the following telephone and fax numbers Phone 852 2827 8911 ...

Page 126: ...or Users in the Philippines To obtain technical support as well as other after sales services users are welcome to contact the Epson Philippines Corporation at the telephone fax numbers and e mail address below World Wide Web http www epson com ph Information on product specifications drivers for download Frequently Asked Questions FAQ and E mail Enquiries are available Epson Philippines Customer ...

Page 127: ... Enquiries on repair service and warranty Epson Philippines Corporation Trunk Line 632 706 2609 Fax 632 706 2663 User s Guide Appendix 127 ...

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