Problem
Action
The output is wrinkled.
The output is stained.
Verify that the correct print media is being used.
If not, use the print media recommended for the printer.
If excessive folds or wrinkles occur, load print media from a new package and use
the paper tray cover.
See Also:
❏
“Usable Print Media” on page 119
❏
“About Print Media” on page 115
If you use the envelope, check whether the crease is within 30 mm of the four edges
of the envelope.
If the crease is within 30 mm of the four edges of the envelope, this is considered
normal. Your printer is not at fault.
If not, check if the printer supports your envelope type, and then check if you
loaded the envelope in the correct orientation. For more information, see “Loading
Print Media in the Paper Tray” on page 123 or “Loading Print Media in the Priority
Sheet Inserter (PSI)” on page 132.
Note:
If the problem continues even though you have taken suggested actions described above, contact our local
representative office or authorized dealer.
The Top Margin Is Incorrect
Problem
Action
The top margin is incorrect.
Ensure that the margins are set correctly on the application being used.
Note:
If the problem continues even though you have taken suggested actions described above, contact our local
representative office or authorized dealer.
AL-MX200 Series User’s Guide
Troubleshooting
358
