Epson AL-M7100 Series User Manual Download Page 75

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Correcting USB problems

Cause

What to do

The printer is connected through one or more USB
hubs.

For best results, you should connect the printer directly to the
computer’s USB port. If you must use multiple USB hubs, we
recommend that you connect the printer to the first tier of a certified
hub.

Microsoft's universal driver is installed.
To check if the universal driver has been installed, see
the note below.

Reinstall the printer software as described in the

Setup Guide

Note:

To check if the Universal driver has been installed, follow the steps below.

Open

Devices and Printers

. Then right-click the icon for your printer.

Click

Printing Preferences

on the menu that appears, then right-click anywhere in the driver.

About

is displayed, click it.

If a message box with the words “Unidrv Printer Driver” appears, the software has not been installed correctly.
Note that if

About

is not displayed, the printer software has been installed correctly.

For Windows Vista, Windows XP, or Windows Server 2003, if the software installation dialog box appears during the
installation process, click

Continue Anyway

. If you click

STOP Installation

, you will have to install the printer

software again.

Cannot access the shared printer

Cause

What to do

Inappropriate texts are used for the Share name of the
shared printer.

Do not use spaces or hyphens for the Share name.

An additional driver cannot be installed on the client
computer, although the print server’s OS and the client
OS are different.

Install the printer drivers from the Software Disc.

Your network system causes this problem.

Ask the administrator of the network for assistance.

Note:

For the additional driver to be installed, please see the table below.

AL-M8200/AL-M8100/AL-M7100 Series User's Guide

Troubleshooting

Summary of Contents for AL-M7100 Series

Page 1: ...User s Guide NPD5125 01 EN ...

Page 2: ...vailable paper types and weights 36 Loading Paper 38 Paper cassette 38 MP tray 40 Paper output settings 40 Output to the face up tray 40 Orientation to eject paper 41 Selecting and Using Print Media 41 Envelopes 42 Other paper 42 Custom paper size 43 Printing Tasks Basics of Printing 44 Setting the Main Screen 45 Setting the More Options Screen 46 Setting the Maintenance Screen 48 Setting Advanced...

Page 3: ...rint normally via the network interface 74 An undefined error occurs Mac OS only 74 Other Problems 74 The optional product is not available 74 Correcting USB problems 75 Cannot access the shared printer 75 Replacing Consumable Products 77 Precautions during replacement 77 Cleaning the Printer 77 Cleaning the inner roller 77 Cleaning the pickup rollers 78 Transporting the Printer 79 For short dista...

Page 4: ... detailed explanation about the open source software programs containedin this printer Warning Caution Important and Note Warning must be followed carefully to avoid serious bodily injury Caution must be observed to avoid bodily injury cImportant must be observed to avoid damage to your equipment Note contains important information and useful tips on the operation of your printer Prerequisites of ...

Page 5: ...se of the information contained herein Neither is any liability assumed for damages resulting from the use of the information contained herein Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages losses costs or expenses incurred by purchaserorthirdpartiesasaresultof accident misuse or abuse of this product or unauthorized...

Page 6: ...in your computer s and printer s memory Make sure that there is no dust on the socket Be sure to insert the plug completely into the electrical outlet Do not handle the plug with wet hands Unplug this printer from the wall outlet and refer servicing to a qualified service representative under the following conditions A When the power cord or plug is damaged or frayed B If liquid has been spilled i...

Page 7: ...ace the printer near an electrical outlet where you can easily plug in and unplug the power cord Do not put your printer where the cord will be stepped on Do not use printer in a damp environment Avoid locations that are subject to direct sunlight excessive heat moisture oil vapor or dust Avoid locations that are subject to the air coming directly from an air conditioner Do not place the printer o...

Page 8: ...n If the printer will not be used for a long time disconnect the plug from the electrical outlet Unplug this printer from the wall outlet before cleaning Use a well wrung cloth for cleaning and do not use liquid or aerosol cleaners Handling the consumable products Do not burn used consumable products because they might explode and injure someone Dispose of them according to local regulations Be su...

Page 9: ... to ozone you should avoid the following conditions Use of multiple laser printers in a confined area Operation in conditions of extremely low humidity Poor room ventilation Long continuous printing together with any of the above Printer location The printer should be located so that the exhaust gases and heat generated are Not blown directly into the user s face Vented directly out of the buildin...

Page 10: ...roperly to illegally copy copyrighted materials You must act responsibly when copying copyrighted materials by acquiring the permission of the copyright holder or acting on the advice of a knowledgeable attorney AL M8200 AL M8100 AL M7100 Series User s Guide Important Instructions 10 ...

Page 11: ...10 paper size setting dial 11 paper guide side guide 12 paper guide back guide 13 cassette cover cassette 5 is not available for AL M7100 Series Inside the printer 1 toner cartridge 2 lock lever 3 developer unit Rear and left side view 1 Ethernet interface connector LED1 data light LED2 status light Fortheinformationthatthelightsindicate seethe table below 2 USB interface connector 3 cover B 4 AC ...

Page 12: ...M link Yellow Flashing Orange Receiving packets 100 M link Yellow Off Ready 10 M link Yellow Flashing Off Receiving packets 10 M link Off Green Deep sleep mode 1000 M link Off Off Deepsleepmode 100M 10 M link Power off mode See Energy Saver Menu on page 21 for details AL M8200 AL M8100 AL M7100 Series User s Guide Getting to Know Your Printer 12 ...

Page 13: ...tton Press once to pause Press again to recover from pause While paused the following operations are available on the control panel Canceling the current print job or stored print jobs See Cancelling a Print Job on page 55 Interrupting print jobs to print a stored print job Ejecting a paper Form Feed by holding down the OK button for more than 2 seconds 8 r Right button Press to go to the next men...

Page 14: ...nt buffer the section of printer memory reserved for receiving data but not yet printed Flashes when the printer is processing data Off when no data remains in the print buffer AL M8200 AL M8100 AL M7100 Series User s Guide Getting to Know Your Printer 14 ...

Page 15: ...ending on the menu the LCD panel displays an item and the current setting separated YYYY ZZZZ or only an item YYYY D Use the u Up and d Down buttons to scroll through the items or press the l Left button to return to the previous level E Press the r Right button to carry out the operationindicatedbyanitem suchasprintinga configuration status sheet or resetting the printer or to view the settings a...

Page 16: ...ether option have been installed correctly Print Supplies Status Sheet Prints a sheet showing information about consumables Print Usage History Sheet Prints a sheet showing the history of the printer s usage Reserve Job List Prints a list of reserved print jobs stored on the printer s memory This item is available only when the jobs are stored by using the Quick Print Job feature Network Status Sh...

Page 17: ...n on page 50 Common Settings Setup Menu Item Explanation I F Time Out Specifies the length of the time in seconds before a time out when interfaces are being switched automatically The time before a time out occurs is the length of time from the point when no data is being received from an interface until the point of switching the interface If the printer has a print job when switching the interf...

Page 18: ...ttings default in bold Off On Auto Eject Page Specifies whether or not to eject paper when the limit specified in the I F Time Out settingisreached ThedefaultisOff whichmeanspaperisnotejectedwhenthetime out limit is reached This function is not available in PS3 and PCL Settings default in bold Off On Size Ignore If you want to ignore a paper size error select On When you turn this item on the prin...

Page 19: ... bold LT A4 A4 LT A4 LT Off LCD Contrast Adjusts the contrast of the LCD panel Use the u Up and d Down buttons to set the contrast between 0 lowest contrast and 15 highest contrast Settings default in bold 0 7 15 LCD Backlight If Auto is selected the LCD backlight lights Also it turns off during Sleep or Deep Sleep mode If Off is selected the LCD backlight is always off Settings default in bold Au...

Page 20: ...sthecurrentdateandtimebyenteringthetimedifferencefromGreenwichMean time Settings default in bold 14 00 0 00 14 00 Time Setting Specifies the current date and time by entering them directly Settings 2010 01 01 00 00 to 2098 12 31 23 59 Date Format Specifies the format to display the date Settings default in bold DD MM YY MM DD YY YY MM DD USB Menu Note After any item in the menu is changed the sett...

Page 21: ...rned on again Energy Saver Menu Item Explanation Time to Sleep Auto When this setting is set to Enable the printer automatically determines the time to enter thesleepordeepsleepmode basedontheoperationhistoryoftheprinter NoteifEnable is selected the Time to Sleep and Eco Fuser settings are ignored Settings default in bold Enable Disable Time to Sleep Specifiesthelengthofthetimeuntiltheprinterenter...

Page 22: ...eingprepared Note YouneedtouseEpsonNetConfigwithawebbrowsertodisplaythestatus becausethis item is not displayed on the control panel See the Network Guide for the procedure to access to EpsonNet Config with a web browser Deep Sleep Mode When this setting is set to On the printer switches to the deep sleep mode instead of the sleep mode if the printer is not operated or receives no jobs In the deep...

Page 23: ...ll clears print jobs received from all interfaces Be careful not to interrupt someone else s job Printer Settings Note The settings of items in the Printing Menu are overridden by the settings made in the printer driver Tray Menu Item Explanation Paper Size Warning Specifies the trays that need a message to confirm that the paper size in the tray matches the settings on the paper size setting dial...

Page 24: ...the paper type loaded in the optional paper cassette For the types of paper that are available refer to Available Paper and Capacities on page 35 MP Tray AutoSel Cassette1 AutoSel Cassette2 AutoSel Cassette3 AutoSel Cassette4 AutoSel Cassette5 AutoSel AL M8200 AL M8100 Series only Specifies whether the tray can be selected for printing when Paper Source is selected for Auto Selection in the printe...

Page 25: ...ing on RITech Resolution Improvement Technology on produces smoother and crisper lines text and graphics Settings default in bold On Off Toner Save When this setting is selected the printer saves toner by substituting a gray shade for the black inside of characters The characters are outlined in full black on the right and lower edges Settings default in bold Off On Density Specifies the printing ...

Page 26: ...both sides Use this if the printout on the back is not where you expected Settings default in bold 150 0 0 0 150 0 mm in 0 5 mm increments Low Speed Mode When this mode is selected the printing speed is slow The slow printing is expected the following effects improves the fixing failure improves the quality of the barcode printing lowers the mechanical sounds reduces feeding problems of the thick ...

Page 27: ...rnati VeUS MsPublishin Math 8 PsMath VeMath PiFont Legal UK ANSI ASCII Swedis2 Italian Spanish German Norweg1 French2 Windows McText Hebrew7 8859 8 ISO Hebrew8 Arabic8 OCR A OCR B Pc866Cyr Pc866Ukr WinCyr ISOCyr Pc8Grk Pc851Grk WinGrk ISOGrk Greek8 Pc862Heb Pc864Ara HPWARA Form Selects the number of lines for the selected paper size and orientation This also causes a line spacing VMI change and th...

Page 28: ...ettingissettoOn youcannot use TBCP Tagged binary communication protocol in the printer driver settings Settings default in bold Off On Text Detection WhenOnisselected thetextfileisconvertedtoaPostScriptfilewhenprinting Thissetting is available only when PS3 is selected in the Emulation Menu Settings default in bold Off On PDF Page Size Specifies the paper size when you send the PDF file directory ...

Page 29: ...Abicomp Roman 8 PcEur858 ISO Latin1 8859 15ISO PcSl437 PcTurkish1 8859 9ISO Mazowia CodeMJK PcGk437 PcGk851 PcGk869 8859 7 ISO PcCy855 PcCy866 PcUkr866 PcLit771 Bulgarian Hebrew7 Hebrew8 PcHe862 PcAr864 PcAr864Ara PcAr720 PcLit774 Estonia ISO Latin2 PcLat866 Country Usethisoptiontoselectoneofthefifteeninternationalsymbolsets SeetheFontGuidefor samples of the characters in each country s symbol set...

Page 30: ...t Settings default in bold Courier Prestige Roman Sans serif Script Orator S OCR A OCR B Pitch Selects the pitch the horizontal spacing of the font in fixed pitch measured in cpi characters per inch You can also choose proportional spacing Settings default in bold 10cpi 12cpi 15cpi Prop Condensed Turns condensed printing on or off Settings default in bold Off On T Margin Sets the distance from the...

Page 31: ...eives a carriage return character This function is handled automatically by most applications Settings default in bold On Off Auto LF If you select Off the printer does not send an automatic line feed LF command with each carriage return CR If On is selected a line feed command is sent with each carriage return Select On if your text lines overlap Settings default in bold Off On Bit Image Theprint...

Page 32: ...for each paper size Settings default in bold 1 67 Lines Auto CR Specifies whether the printer performs a carriage return line feed CR LF operation whenever the printing position goes beyond the right margin If you select Off the printer does not print any characters beyond the right margin and does not perform any line wrapping until it receives a carriage return character This function is handled...

Page 33: ...nu Item Explanation Change Password Specifies an administrator password Enter the old password first and then enter the new password twice Toenterthepassword pressthedDownoruUpbuttontoselectthecharacterandpress the r Right button to determine the character After all characters are determined press the OK button Settings up to 20 characters Note The following characters and blank spaces can be used...

Page 34: ...n select one of them The following menus are bookmarked by default Reset Menu MP Tray Size System Information To add menus to the bookmark menu display the menu you want to add and press the OK button for more than two seconds Note The maximum number of menus you can register as bookmarks is 3 AL M8200 AL M8100 AL M7100 Series User s Guide Getting to Know Your Printer 34 ...

Page 35: ...andscape A5 Portrait B5 Letter LT Half Letter HLT Legal LGL Government Letter GLT Government Legal GLG Executive EXE F4 100 500 500 A5 Landscape A6 100 300 A3 B4 Ledger B 50 500 500 Plain Recycled Semi thick Color Letterhead Preprinted Special Custom CTM or User Defined Size Width 70 104 mm Length 148 181 mm 5 5 mm Width 105 147 mm Length 148 181 mm 5 5 mm 59 4 mm Width 148 297 mm Length 182 364 m...

Page 36: ...nthe dial select Panel on the dial and set the paper size in the Tray Menu on the control panel Envelopes are printed at a slower speed than plain paper to get better print quality Available paper types and weights Paper type Paper weight Remarks Plain 60 80 g m For paper less than 64 g m set the paper type to Thin on the control panel and in the printer driver Recycled 60 80 g m Use only at norma...

Page 37: ...al sensitive paper pressure sensitive paper acid paper or paper that uses high temperature sensitive ink around 205 C Labels that peel easily or labels that do not cover the backing sheet completely Special surface coated paper or special surface colored paper Paper that has binder holes or is perforated Paper that has glue staples paper clips or tape on it Paper that attracts static electricity M...

Page 38: ...rm the same procedure to load paper into the optional paper cassette A Pull out the paper cassette B Open the cassette cover cImportant To load paper that is longer than A4 portrait pulltheleverandextendthepaper cassette When loading paper that is A4 or smaller slidethecassettetowardyourselfinorderto shorten it C Pinch the knobs and slide the paper guides to accommodate the paper you are loading P...

Page 39: ...cassette with the printable surface facing down Note Makesure thatyoudo not loadpaper beyond the limit mark See Available Paper and Capacities on page 35 F Close the cassette cover G Push the paper cassette into the printer H Extend the paper support according to the size of the paper to prevent the paper from slipping off the printer Note To eject paper to the optional face up tray see Paper outp...

Page 40: ...he maximum limit guide See Available Paper and Capacities on page 35 E Extend the paper support according to the size of the paper to prevent the paper from slipping off the printer Note To eject paper to the optional face up tray see Paper output settings on page 40 F Set the MP Type setting on the control panel to match the type of paper loaded For details see Tray Menu on page 23 Paper output s...

Page 41: ...andscape A4 Landscape A4 portrait A4 Portrait A5 portrait A5 Portrait A5 landscape A5 Landscape Standard orientation B Access the printer driver s Main tab click Paper Output Settings and select a radiobutton for the output orientation Note when printing multiple copies If the paper size is A4 you can specify Standard and Non standard Alternately for the output orientation to be able to print in l...

Page 42: ...not available for envelopes If you do not load envelopes in the MP tray right after they have been removed from the packaging they may bulge To avoid jams flatten them as shown below before loading them in the MP tray If envelopes do not feed well reducing the number of envelopes that are loaded may solve the problem Other paper You can use thick paper thin paper labels and transparencies See Avai...

Page 43: ...Cassette 1 Cassette 2 Cassette 3 Cassette 4 Cassette 5 For AL M8200 AL M8100 Series only Paper Type Refer to Available Paper and Capacities on page 35 Note Depending on the quality of the non standard size paper the printing environment or the printing procedure thepapermightskew Makeatrialprint run before you print on a lot of non standard size paper For Windows access the printer driver then sel...

Page 44: ...ol panel The items to be set are different depending on the paper you use See Using the Control Panel on page 15 See Selecting and Using Print Media on page 41 C Click Print from the File menu on the application you are using D Select your printer E Click Properties or Printing Preferences The printer driver s Main screen appears F Make the settings in the table below Item Explanation 1 Paper Sour...

Page 45: ...nced Features on page 49 G Click OK to close the printer driver screen H Click Print to start printing Setting the Main Screen This screen enables basic settings for printing such as paper source or paper size and also enables the settings for the basic functions such as multi page printing or 2 sided printing Note The printer driver s online help provides explanations on printer driver settings I...

Page 46: ...utput tray and also selects the paper output orientation for the paper sizes which are supported to be fed in both portrait and landscape orientations See Paper output settings on page 40 5 Job Arranger Lite Allows you to print several documents created by different applications at onetimebyarrangesettings See Printingmultipleprintjobsatonetime on page 49 Setting the More Options Screen This scree...

Page 47: ... devices such as digital cameras and scanners output devices such as printers printer driver settings of this product condition of consumables such as toner and output paper type Watermark This function allows you to print a text based or image based watermark on your document Note You can register up to 10 original watermarks Header Footer This function allows you to print user name computer name...

Page 48: ...enance Screen ThisscreenenablesyoutostartJobArrangerLite enables settings suchasNoticeSettingsforEPSONStatusMonitor For details see the help for each item AL M8200 AL M8100 AL M7100 Series User s Guide Printing Tasks 48 ...

Page 49: ...duce Enlarge Document printing the output paper size can be changed Set paper that is suitable for 2 sided printing duplex printing See Available Paper and Capacities on page 35 Printing to fold a batch of pages in half This function prints a booklet ready for center binding Fold the entire document in half and then bind it at the center of the printout This setting is suitable for documents that ...

Page 50: ...rinter s control panel See Using Confidential Job on page 50 Using Re Print Job Verify Job Quick Print Job feature Sending the print job A Click the Maintenance tab then click Reserve Jobs Settings The Reserve Jobs Settings dialog box appears B Select the Reserve Jobs check box then select Re Print Job or Verify Job C Enter a user name and job name in the corresponding text boxes D Click OK Printi...

Page 51: ... E Use the d Down or u Up button to scroll to the appropriate job name then press the r Right button F Use the d Down or u Up button to display Print To delete the print job press the d Down or u Up button to display Delete on the LCD panel G Press the r Right button to start printing or to delete the data Printing with an overlay This function allows you to print documents onto form templates whi...

Page 52: ...rm Selection dialog box appears D Select one form data in the Form data box select Overlay or Underlay in the Layering list then click OK E Click OK F Click Print to print the document with the form data Improving the clarity of color documents Printing text clearly in black Whenyouprintacolordocument thequalityoftextcan be made more legible by printing it in black A Click the More Options tab and...

Page 53: ...t the service life of the fuser unit the maintenance unit or the printer or printer power consumption See Printer Adjust Menu on page 86 for details on the Eco Fuser setting that controls the fuser unit when the printer is ready to print Example of one day sleep schedule The printer is set to immediately enter the sleep mode during the time in shaded areas Example of one week sleep schedule Note I...

Page 54: ...EPSON Status Monitor Accessing EPSON Status Monitor EPSON Status Monitor is a utility program on your computer that monitors your printer and gives you information about its current status such as printer errors the remaining service lives of the replacement parts or progress of printing To install the utility see Installing Software on page 56 With this utility installed Simple Status appears on ...

Page 55: ...ob in the computer or in a printer From the printer Follow the steps below to cancel a job A Press the W Pause Release button B Press the d Down or u Up button to select the job that you want to cancel then press the OK button C Press the d Down or u Up button to select Cancel Job then press the OK button Printing is canceled Note SelectCancel All Jobsinstep3tocancelallprintjobs in the printer s m...

Page 56: ... Support Europe http support epson net outside Europe To use the uninstaller double click the uninstaller icon from the list displayed select the check box for the printer software you want to uninstall then click Uninstall Installing Software If you want to install or reinstall software you did not install in the setup you can choose the software and install it Note Uninstalling the printer softw...

Page 57: ... Panel click View devices and printers then click Add a printer button For Windows Vista Windows XP or Windows Server 2008 R2 click Start point to Printer and Faxes and click Add a printer in the Printer Tasks menu For Windows Server 2003 click Start point to Settings and click Printers Then double click the Add Printer icon The Add Printer Wizard appears D Select Add a local printer For Windows X...

Page 58: ...WindowsXPorWindowsServer2003users only Click Next F Specify the IP address and port name then click Next G Click Finish H Click Have Disk in the Add Printer Wizard and specify the following path for the Software Disc If your CD DVD drive is D the path will be D Driver PostScript eppsnt inf Then click OK Note Changethedriveletterasneededforyoursystem I Select the printer and click Next J Follow the...

Page 59: ...er It supports most languages among the print drivers for this printer Note It also supports printing in ESC Page mode A Download the driver s executable file from the Epson support website http www epson eu Support Europe http support epson net outside Europe Note We recommend downloading the latest driver from the website However you can also find it on the software disc that came with the print...

Page 60: ...This message appears when Cancel Jobisselectedafteryouspecifythefile tobecanceledon the control panel Can t Print The print data is deleted because it is incorrect Make sure the appropriate paper size and printer driver are used Can t Print Duplex The printer has encountered problems during duplex printing Make sure you are using an appropriate type and size of paper for the duplex printing The pr...

Page 61: ...he printouts from the tray then press the OK button to clear the error Feed Roller C1 Needed Soon Feed Roller C2 Needed Soon Feed Roller C3 Feed Roller C4 Feed Roller C5 AL M8200 AL M8100 Series only This warning message indicates that the indicated feed roller is near the end of its service life You can continue printing until a message to replace the indicated feed roller appears Filling Toner m...

Page 62: ...ce the resolution of the image to be printed Non Genuine Toner Cartridge The installed toner cartridge is not a genuine Epson toner cartridge Installing a genuine toner cartridge is recommended The printout and remaining service life of the toner cartridge displayed on the control panel may be different from those when using genuine Epson toner cartridges Epson shall not be liable for any damages ...

Page 63: ...rinter reboots automatically Reset to Save A control panel menu setting was changed while the printer was printing Press the OK button to clear this message Thesettingwillbecomeeffectiveafterprinting has finished Alternatively you can clear this message by performing Reset All on the control panel However the print data will be deleted ROM CHECK The printer is checking the ROM SELF TEST The printe...

Page 64: ...ns Trysolvingtheproblem again Warming Up The printer is warming up the fuser to be ready to print Write Error ROM P This message indicates an internal error in the printer Reset the printer If this error persists consult your dealer Writing ROM P This message indicates that a ROM module in the slot is being written Please wait until this message disappears Wrong Toner Cartridge An inappropriate to...

Page 65: ...anel and EPSON Status Monitor provide alert messages Paper jams may occur in more than one location simultaneously When the LCD panel displays a message such as Clear Paper Jam AFD clear the jams in the order they are displayed Be sure to observe the following points when you clear jammed paper Do not remove jammed paper by force Torn paper can be difficult to remove and might cause other paper ja...

Page 66: ...d in this guide be careful not to touch the fuser which is marked with a caution label or the surrounding areas If the printer has been in use the fuser and the surrounding areas may be very hot If youmusttouchoneoftheseareas wait 40 minutes to allow the heat to subside before doing so caution label Do not insert your hand deep into the fuser unit as some components are sharp and may cause injury ...

Page 67: ...ch the control panel settings C1 C5 Cassette 1 5 These instructions use the standard paper cassette C1 as an example Use the same procedure for optional paper cassette C2 C3 C4 C5 for AL M8200 AL M8100 Series or C2 C3 C4 for AL M7100 Series cImportant Do not pull out two or more paper cassettes at the same time Doing so makes the printer unstable which may cause it to fall over A Slowly open casse...

Page 68: ...age 35 Ifpaperdoesnotfeedfromtheoptionalpapercassette unit the unit may not be installed properly For instructions on installing the unit see Optional paper cassette unit on page 80 Ifpaperdoesnotfeedfromtheoptionalpapercassette unit it may be because the printer driver does not recognize the optional paper cassette unit Access the OptionalSettings tab in the printer driver and do one of the follo...

Page 69: ...n error message appears The power cord may not be properly plugged into the electrical outlet Turn off the printer check the power cord connections between the printer and the electrical outlet then turn the printer back on The printer is in the power off mode the Wakeup Sleep button blinks Press the Wakeup Sleep button to return to the status available for printing To not enter the power off mode...

Page 70: ...onentsbyprintingthreepageswithonly one character per page If the printouts get dirty clean the paper feed roller See Cleaning the pickup rollers on page 78 The Highland setting may not be set correctly for printing in a location at a high altitude Select the appropriate value in Highland of the Printer Adjust Menu See Printer Adjust Menu on page 86 There may be a problem with the toner cartridge o...

Page 71: ...enu Confirm and adjust the offset values such as Feed Offset or Scan Offset See Printer Adjust Menu on page 86 for details Cannot print all copies Cause What to do The printer does not have sufficient memory to collate print jobs Reduce the contents of print jobs or increase the available memory on your printer When RAM Disk is set to Maximum or Normal on the control panel you can increase the ava...

Page 72: ...nting in the PS3 Mode Problems The problems listed in this section are those that you may encounter when printing with the PostScript driver All procedural instructions refer to the PostScript printer driver The printer does not print correctly in the PostScript mode Cause What to do The printer s emulation mode setting is incorrect The printer is set to the Auto mode by default so that it can aut...

Page 73: ...play on the screen For Windows users only The appropriate substitution fonts are not correctly specified on the Device Settings tab of the printer s Properties dialog box Specify the appropriate substitution fonts using the Font Substitution Table The edges of texts and or images are not smooth Cause What to do The Print Quality is set to Fast Change the Print Quality setting to Fine The printer d...

Page 74: ...y Printing cannot be performed using the network interface Click Advanced on the PostScript sheet of the printer s Properties then change the Data Format setting from ASCII data default to TBCP Tagged binary communications protocol When the Binary setting is set to On TBCP is not available Use the Binary protocol See PS3 Menu on page 28 for details An undefined error occurs Mac OS only Cause What ...

Page 75: ...Unidrv Printer Driver appears the software has not been installed correctly Note that if About is not displayed the printer software has been installed correctly For Windows Vista Windows XP or Windows Server 2003 if the software installation dialog box appears during the installation process click Continue Anyway If you click STOP Installation you will have to install the printer software again C...

Page 76: ...indows8x64 Windows7 Windows 7 x64 Windows Vista Windows Vista x64 Windows Server 2012 R2 Windows Server 2008 2008 x64 R2 Windows 8 1 Windows 8 Windows 7 Windows Vista or Windows XP clients x86 Type 3 User Mode Windows 8 1 x64 Windows 8 x64 Windows 7 x64 Windows Vista x64 or Windows XP x64 clients x64 Type 3 User Mode The additional driver for Windows XP x64 and Server 2003 x64 can be used on Windo...

Page 77: ...the printer For details about the handling precautions see Handling the consumable products on page 8 If a consumable product reaches the end of its service life the printer displays the following message on the LCD panel or the window of EPSON Status Monitor LCD Panel Message Replace Toner Cart and Waste Toner Box Cleaning the Printer The printer needs only minimal cleaning to keep it in good con...

Page 78: ... handle D until the developer unit locks H Close cover F then cover A I OpencoverE andwipetheventholeswith asoft dry cloth to remove dust and dirt J Close cover E K Wipe the vent holes on the right side of the printer with a soft dry cloth to remove dust and dirt Cleaning the pickup rollers Gentlywipetherubberpartsofthepickuprollersforthe MP tray and paper cassettes with a well wrung wet cloth AL ...

Page 79: ...e going to place it See the following sections Setting up the printer on page 6 Finding the place for the printer on page 7 A Turn off the printer and remove the following items Power cord Interface cables Loaded paper Installed options B Be sure to lift the printer by the correct positions as shown below Do not touch the projections on the bottom of the printer that are for connecting an optional...

Page 80: ... the printer stand on the lowest optional papercassetteunit theninstalltheupperoptionalpaper cassette units one by one Lastly install the printer on the top Optional paper cassette unit For details about the paper types and sizes that you can use with the optional paper cassette unit see Available Paper and Capacities on page 35 The available optional paper cassette units are as follows AL M8200 A...

Page 81: ...r of the other optional paper cassette unit or printer with those of the first optional paper cassette unit Then lower the otheroptional paper cassette unit or printer until it rests securely on the optional paper cassette unit Optional paper cassette unit Printer E Pressthefastenersfirmlyuntiltheyarehookedto secure the optional paper cassette unit F Reconnect the interface cable and power cord an...

Page 82: ...ray open the tray and its paper support To output paper to the face up tray see Paper output settings on page 40 Note If you use both the printer stand and the face up tray you can install up to three optional paper cassette units AL M8200 AL M8100 AL M7100 Series User s Guide Troubleshooting 82 ...

Page 83: ...tional face up tray When the paper support is opened 365 464 69 mm 14 4 18 3 2 7 in Weight Printer Approx 21 kg about 46 3 lb 4 Optional paper cassette unit Approx 5 kg about 11 0 lb Optional printer stand Approx 5 1 kg about 11 2 lb Optional face up tray Approx 0 96 kg about 2 1 lb Printer language ESC PageS Printing system ESC Page ESC P 2 24 pin printer emulation ESC P 2 mode ESC P 9 pin printe...

Page 84: ...o 85 RH Altitude 0 to 2500 meters 1 Printing speed varies depending on the type of paper and other conditions The abbreviation ppm means pages per minute 2 Figures in mm are rounded off to the nearest whole number 3 MP tray closed excluding protrusions 4 Including consumable products and excluding options 5 For high altitude locations the printer s Highland setting in the Printer Adjust Menu must ...

Page 85: ...ndows 7 Home Premium x64 Edition Windows 7 Home Basic Edition Windows 7 Home Basic x64 Edition Windows 7 Professional Edition Windows 7 Professional x64 Edition Windows Vista Ultimate Edition Windows Vista Ultimate x64 Edition Windows Vista Home Premium Edition Windows Vista Home Premium x64 Edition Windows Vista Home Basic Edition Windows Vista Home Basic x64 Edition Windows Vista Enterprise Edit...

Page 86: ... of Support Menu and Printer Adjust Menu 7 Extend Print Area Makes the maximum print area larger according to the printed data 9 Printer MIBv1 Mode UsesMIBv1asapolicyruledefinitionreportingtheprinterinformationtoSNMPmanager 10 USB ID PrintersofthesamemodelthataresettoCommonarerecognizedasthesamedeviceonthe computer because they are using a common USB device ID The plug and play screen is not displ...

Page 87: ...aveeliminatedthe variationbetweenthepapersourcesby 057 061 065 069 073 077 This function adjusts the vertical position at which to start printing The position moves lower on the sheet of paper as the value increases This setting is used when printing on the front side of the sheet of paper for duplex printing Settings default in bold 3 5 0 0 3 5 mm in 0 5 mm increments 054 Scan Offset2 Dothisadjus...

Page 88: ...ich to start printing and eliminate the variation between the paper sources The position moves to the right of the sheet of paper as the value increases This setting is used when feeding paper for printing on the front side of the sheet of paper for duplex printing Settings default in bold 3 5 0 0 3 5 mm in 0 5 mm increments 201 Highland Adjust this setting if black dots appear on the printed page...

Page 89: ...Disable 209 Fuser Control Select 1 if the fluorescent light flickers when printing Settings default in bold 0 Normal mode 1 Reducing flicker mode 301 Noise Level Adjusts the image gradation As the value increases the image gradation gets better but the image granularity gets worse Settings default in bold 0 3 7 step 1 303 Screen 25 304 Screen 50 305 Screen 100 Prints halftone or full pattern which...

Page 90: ...ts Paper Cassette Unit C12C832811 This product complies with CE marking requirements in accordance with EMC Directive 2004 108 EC Face up Tray C12C817071 Printer Stand C12C932091 With casters AL M8200 AL M8100 AL M7100 Series User s Guide Appendix 90 ...

Page 91: ...Avant Garde Gothic ITC Bookman ITC Lubalin ITCMonaLisaRecut ITCSymbol ITCZapf Chancery and ITC ZapfDingbats are trademarks of International Typeface Corporation registered in the United States Patent and Trademark Office and may be registered in certain jurisdictions Clarendon Helvetica New Century Schoolbook Optima Palatino Stempel Garamond Times and Univers are registered trademarks of Heidelber...

Page 92: ...tware package GNU GPL GNU General Public License Version 2 June 1991 or later linux 2 6 35 arm1 epson12 ethtool 2 6 35 busybox 1 17 4 GNU LGPL GNULesserGeneralPublicLicenseVersion2 June 1991 or later uclibc 0 9 32 BSD license busybox 1 17 4 Sun RPC license busybox 1 17 4 Net SNMP license Net SNMP ncftp license ncftp 3 2 4 wpa supplicant wpa supplicant 0 7 3 Apache Licence the Apache License Versio...

Page 93: ...fo or similar button in the product software Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normally use with your product Help for users in Europe Check your Pan European Warranty Document for information on how to contact Epson support Help for users in Taiwan Contacts for information support and services are W...

Page 94: ... 23386639 No 209 Xinxing Rd Wuri Dist Taichung City 414 Taiwan R O C 05 2784222 05 2784555 No 463 Zhongxiao Rd East Dist Chiayi City 600 Taiwan 06 2221666 06 2112555 No 141 Gongyuan N Rd North Dist Tainan City 704 Taiwan 07 5520918 07 5540926 1F No 337 Minghua Rd Gushan Dist Kaohsiung City 804 Taiwan 07 3222445 07 3218085 No 51 Shandong St Sanmin Dist Kaohsiung City 807 Taiwan 08 7344771 08 734480...

Page 95: ...formation Product usage questions or problems Enquiries on repair service and warranty Help for users in Vietnam Contacts for information support and services are Epson Hotline Phone 84 8 823 9239 Service Center 80 Truong Dinh Street District 1 Hochiminh City Vietnam Help for users in Indonesia Contacts for information support and services are World Wide Web http www epson co id Information on pro...

Page 96: ...8 Surabaya Phone 62 31 5355035 Fax 62 31 5477837 Yogyakarta Hotel Natour Garuda Jl Malioboro No 60 Yogyakarta Phone 62 274 565478 Medan Wisma HSBC 4th floor Jl Diponegoro No 11 Medan Phone Fax 62 61 4516173 Makassar MTC Karebosi Lt Ill Kav P7 8 JI Ahmad Yani No 49 Makassar Phone 62 411 350147 411 350148 Help for users in Hong Kong To obtain technical support as well as other after sales services u...

Page 97: ... technical staff at the following telephone and fax numbers Phone 852 2827 8911 Fax 852 2827 4383 Help for users in Malaysia Contacts for information support and services are World Wide Web http www epson com my Information on product specifications drivers for download Frequently Asked Questions FAQ Sales Enquiries questions through e mail Epson Trading M Sdn Bhd Head Office Phone 603 56288288 Fa...

Page 98: ...06 2609 Fax 63 2 706 2665 Helpdesk Direct Line 63 2 706 2625 E mail epchelpdesk epc epson com ph World Wide Web http www epson com ph Information on product specifications drivers for download Frequently Asked Questions FAQ and E mail Enquiries are available Toll Free No 1800 1069 EPSON 37766 Our Hotline team can help you with the following over the phone Sales enquiries and product information Pr...

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Epson AL-M7100 Series, User Manual

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