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Epson AcuLaser M4000 Series, User Manual

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Epson AcuLaser M4000 Series User Manual Download Page 164

AcuLaser M4000 Series

User's Guide

Troubleshooting

164

An installed option cannot be used

Correcting USB Problems

If you are having difficulty using printer with a USB connection, see if your problem is listed 
below, and take any recommended actions.

USB connections

USB cables or connections can sometimes be the source of USB problems.

For best results, you should connect the printer directly to the computer’s USB port. If you must 
use multiple USB hubs, we recommend that you connect the printer to the first-tier hub.

Windows operating system

Your computer must be a model pre-installed with Windows Vista, Vista x64, XP, XP x64, 2000, 
Server 2003, or Server 2003 x64, or a model that was pre-installed with Windows 2000, Server 2003, 
or Server 2003 x64, and upgraded to Windows Vista, Vista x64, XP or XP x64. You may not be able 
to install or run the USB printer driver on a computer that does not meet these specifications or that 
is not equipped with a built-in USB port.

For details about your computer, contact your dealer.

Printer software installation

Incorrect or incomplete software installation can lead to USB problems. Take note of the following 
and perform the recommended checks to ensure proper installation.

Cause

What to do

The installed option is not defined in the printer driver.

For Windows users:

You have to make settings manually in the printer driver. See 
“Making Optional Settings” on page 173.

Summary of Contents for AcuLaser M4000 Series

Page 1: ...User s Guide NPD3341 00 ...

Page 2: ... Holding AG Logo ProfileMaker is the trademark of LOGO GmbH IBM and PS 2 are registered trademarks of International Business Machines Corporation Microsoft Windows and Windows Vista are registered trademarks of Microsoft Corporation EPSON and EPSON ESC P are registered trademarks and EPSON AcuLaser and EPSON ESC P 2 are trademarks of Seiko Epson Corporation Monotype is a trademark of Monotype Imag...

Page 3: ...n jurisdictions HP and HP LaserJet are registered trademarks of the Hewlett Packard Company PCL is the registered trademark of Hewlett Packard Company Adobe the Adobe logo and PostScript3 are trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions General Notice Other product names used herein are for identification purposes only and may be trademarks of their res...

Page 4: ...dows Vista x64 refers to Windows Vista Ultimate x64 Edition Windows Vista Home Premium x64 Edition Windows Vista Home Basic x64 Edition Windows Vista Enterprise x64 Edition and Windows Vista Business x64 Edition Windows XP refers to Windows XP Home Edition and Windows XP Professional Windows XP x64 refers to Windows XP Professional x64 Edition Windows 2000 refers to Windows 2000 Professional Windo...

Page 5: ...Getting to Know Your Printer Where to Find Information 19 Printer Parts 20 Front view 20 Rear view 21 Inside the printer 22 Control panel 23 Options and Consumable Products 24 Options 24 Consumable products 24 Chapter 2 Printing Tasks Loading Paper into Your Printer 25 MP tray and standard lower paper cassette 25 Optional paper cassette unit 28 Selecting Output Tray 28 Face down tray 28 Face up tr...

Page 6: ...inting headers and footers 43 Printing with an overlay 44 Printing with an overlay with the storage 47 Printing the copy protected document 49 Printing Web Pages to Fit Your Paper Size 50 Using the Reserve Job Function 51 Sending the print job 52 Chapter 3 Using the Control Panel Using the Control Panel Menus 53 When to make control panel settings 53 How to access the control panel menus 53 How to...

Page 7: ...eset menu 94 Chapter 4 Installing Options Optional Paper Cassette Unit 95 Handling precautions 95 Installing the optional paper cassette unit 96 Removing the optional paper cassette unit 98 Duplex Unit 98 Installing the Duplex Unit 98 Removing the Duplex Unit 101 Stacker 102 Installing the Stacker 102 Removing the Stacker 104 Memory Module 106 Installing a memory module 106 Removing a memory modul...

Page 8: ...B 143 Paper Jam MP A Paper Jam C1 A Paper Jam C2 A Paper Jam C3 A All paper cassettes and Cover A 149 Paper Jam DM Duplex Unit s cover 152 Paper Jam STK 153 Printing a Status Sheet 155 Operational Problems 155 The Ready light does not turn on 155 The printer does not print Ready light off 155 The Ready light is on but nothing prints 155 The optional product is not available 156 The remaining servi...

Page 9: ...nection Problems 165 Cannot install software or drivers 165 Cannot access the shared printer 165 Status and Error Messages 166 Canceling Printing 166 Printing in the PostScript 3 Mode Problems 167 The printer does not print correctly in the PostScript mode 167 The printer does not print 167 The printer driver or printer that you need to use does not appear in the Printer Setup Utility Mac OS 10 3 ...

Page 10: ... 179 Notice Settings 181 Order Online 182 Uninstalling the Printer Software 183 Chapter 9 About the PostScript Printer Driver System Requirements 185 Printer hardware requirements 185 Computer system requirements 185 Using the PostScript Printer Driver with Windows 186 Installing the PostScript printer driver for the parallel interface 186 Installing the PostScript printer driver for the USB inter...

Page 11: ...196 Appendix A Technical Specifications Paper 197 Available paper types 197 Paper that should not be used 197 Printable area 198 Printer 199 General 199 Environmental 200 Mechanical 200 Electrical 201 Standard and approvals 201 Interfaces 202 Parallel Interface 202 USB interface 202 Ethernet interface 202 Options and Consumable Products 203 Optional paper cassette unit 203 Duplex Unit 204 Stacker ...

Page 12: ...e Contacting Epson 207 Help for Users in Australia 207 Help for Users in Singapore 208 Help for Users in Thailand 209 Help for Users in Vietnam 209 Help for Users in Indonesia 209 Help for Users in Hong Kong 210 Help for Users in Malaysia 211 Help for Users in India 212 Help for Users in the Philippines 213 Index ...

Page 13: ...to your equipment Notes contain important information and useful tips on the operation of your printer Safety precautions Be sure to follow the precautions carefully to ensure safe and efficient operation Because the printer weighs approximately 24 kg 52 9 lb with consumable products installed one person should not lift or carry it Two people should carry the printer lifting it by the correct posi...

Page 14: ...ter s components into place Although the printer is designed to be sturdy rough handling can damage it When handling an imaging cartridge always place it on a clean smooth surface Do not attempt to modify an imaging cartridge or take it apart It cannot be refilled Do not touch the toner Keep the toner away from your eyes Do not dispose of used imaging cartridge in fire as they can explode and caus...

Page 15: ...e printer to overheat Avoid sharing outlets with other appliances Important Safety Instructions Read all of the following instructions before operating your printer When choosing a place and power source for the printer Place the printer near an electrical outlet where you can easily plug in and unplug the power cord Do not place the printer on an unstable surface Do not put your printer where the...

Page 16: ...gs and instructions marked on the printer Unplug this printer from the wall outlet before cleaning Use a well wrung cloth for cleaning and do not use liquid or aerosol cleaners Do not use printer in a damp environment Never push objects of any kind through cabinet slots as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock Never spill l...

Page 17: ...r consult a qualified electrician If there are fuses in the plug make sure you replace them with fuses of the correct size and rating Laser safety labels w Warning The performance of procedures and adjustments other than those specified in the printer s documentation may result in hazardous radiation exposure Your printer is a Class 1 laser product as defined in the IEC60825 specifications The lab...

Page 18: ...ng Minimize the risk To minimize the risk of exposure to ozone you should avoid the following conditions Use of multiple laser printers in a confined area Operation in conditions of extremely low humidity Poor room ventilation Long continuous printing together with any of the above Printer location The printer should be located so that the exhaust gases and heat generated are Not blown directly in...

Page 19: ...k before referring it The Network Utilities CD ROM may not be included with the product in some countries or regions In this case you can install the Network Guide from the Software CD ROM Paper Jam Guide Provides you with solutions for paper jam problems about your printer you may need to refer to on a regular basis We recommend printing this guide and keeping it near the printer Font Guide Provi...

Page 20: ...User s Guide Getting to Know Your Printer 20 Printer Parts Front view a face down tray b top cover c control panel d right side cover e paper indicator f MP tray g standard lower paper cassette h power switch i paper support ...

Page 21: ... Know Your Printer 21 Rear view a cover B b upper option cover c AC inlet d face up tray e parallel interface connector f USB interface connector g Ethernet interface connector h Type B interface card slot cover i cover B lever j paper path lever ...

Page 22: ...AcuLaser M4000 Series User s Guide Getting to Know Your Printer 22 Inside the printer a cover A b imaging cartridge ...

Page 23: ...s in the print buffer d Ready light Green On when the printer is ready indicating that the printer is ready to receive and print data Off when the printer is not ready e Start Stop button When the printer is printing pressing this button stops the printing When the error light is flashing pressing this button clears the error and switches the printer to ready status f Error light Orange On or flas...

Page 24: ...e print jobs at high speed This option also enables you to use the Reserve Job function By using the Reserve Job function you can store print jobs in the printer s hard disk and print them later directly from the printer s control panel Memory Module This option expands the printer s memory by allowing you to print complex and graphics intensive documents The printer s RAM can be increased up to 5...

Page 25: ...rpose tray and standard lower paper cassette are the paper sources that are available for various types of paper such as labels envelopes thick paper and transparencies Note To load envelopes see Envelopes on page 31 MP tray can be set into the upper cassette slot only and standard lower paper cassette can be set into the lower cassette slot only Do not set into the different slot by force The pro...

Page 26: ...aper guide while pinching the knob to accommodate the paper you are loading 4 Load a stack of the desired paper on the center of the cassette with the printable surface facing up Then slide the side paper guide while pinching the knob until it is against the right side of the stack to get a snug fit Note Make sure that you do not load paper beyond the upper limit mark or do not load transparencies...

Page 27: ...g paper sizes are detected automatically When loading other paper sizes or fixing the paper size despite the loaded paper size use the control panel to set the paper size For details see Tray Menu on page 57 6 Select the output tray See Selecting Output Tray on page 28 for details MP tray A4 A5 B5 Letter LT Legal LGL Executive EXE Government Legal GLG Standard lower paper cassette A4 A5 B5 LT LGL ...

Page 28: ...e standard lower paper cassette The paper loading procedure is also the same as that for the standard lower paper cassette For detailed information see MP tray and standard lower paper cassette on page 25 Selecting Output Tray Face down tray All types and sizes of supported paper can be used Up to 500 sheets can be stacked when using the plain paper 1 Pull down the paper path lever ...

Page 29: ...n the MP tray or lower paper cassette to prevent it from slipping off the printer Face up tray All types and sizes of supported paper can be used Up to 70 sheets can be stacked when using the plain paper Installing the Face up tray 1 Insert the right and left tabs of the face up tray into the holes at the back of the printer ...

Page 30: ...arencies When loading special media you should make paper settings You can also make these settings on the Tray Menu in the control panel See Tray Menu on page 57 Note Since the quality of any particular brand or type of media may be changed by the manufacturer at any time EPSON cannot guarantee the quality of any type of media Always test samples of media stock before purchasing large quantities ...

Page 31: ...pending on the quality of labels the printing environment or the printing procedure labels might be wrinkled Make a trial print run before you print on a lot of labels Duplex printing is not available for labels Press a sheet of paper on top of each sheet of labels If the paper sticks do not use those labels in your printer Envelopes Available envelopes Envelopes that have no glue or no tape c Cau...

Page 32: ...river settings Note Depending on the quality of envelopes the printing environment or the printing procedure envelopes might be wrinkled Make a trial print run before you print on a lot of envelopes Duplex printing is not available for envelopes Paper Size Mon C10 DL C6 IB5 Paper Source MP Tray Cassette 1 Cassette 2 Cassette 3 Paper Size C5 Paper Source MP Tray a b ...

Page 33: ...this guide be careful not to touch the fuser which is marked CAUTION HIGH TEMPERATURE or the surrounding areas If the printer has been in use the fuser and the surrounding areas may be very hot If you must touch one of these areas wait 30 minutes to allow the heat to subside before doing so Thick paper Available paper source MP tray Standard lower cassette Optional lower cassette Printer driver se...

Page 34: ...ing procedure the paper might skew Make a trial print run before you print on a lot of non standard size paper Note For Windows access the printer driver then select User Defined Size from the Paper Size list on the Basic Settings tab In the User Defined Paper Size dialog box adjust the Paper Width Paper Length and Unit settings to match your custom paper Then click OK and your custom paper size w...

Page 35: ...nter on a network you cannot create User defined size at the client If you cannot use the printer driver as explained above make this setting at the printer by accessing the control panel s Printing Menu and selecting CTM custom as the Page Size setting Cancelling a Print Job From the printer Press the Cancel Job button on the printer s control panel From the computer For Windows users Double clic...

Page 36: ...int mode according to your printing purpose The printer driver makes optimal settings depending on the print mode you have selected In the Advanced setting you have more setting options Note The printer driver s online help provides details on printer driver settings Using the Automatic setting For Windows users 1 Click the Basic Settings tab 2 Click Automatic then choose desired printing quality ...

Page 37: ...setting other settings such as Print Quality and Graphics are set automatically Changes are shown in the current settings list on the Setting Information dialog box that appears by pressing the Setting Info button on the Optional Settings tab Customizing print settings If you need to change detailed settings make the settings manually Note To print the highest resolution set Print Quality to Maxim...

Page 38: ... cannot create a custom setting at the client 1 Click the Basic Settings tab 2 Select Advanced then click Save Settings to open the Custom Settings dialog box 3 Type a name for your custom settings in the Name box then click Save Your settings will appear in the list on the Basic Settings tab Note To delete a custom setting follow the step 1 and 2 select the setting in the Custom Settings dialog b...

Page 39: ...e paper automatically by installing the optional Duplex Unit For Windows users 1 Click the Basic Settings tab 2 Select the Duplex check box then select Left Top or Right as the binding position Note The Duplex check box appears only when the Duplex Unit is recognized by the printer driver If it is not recognized confirm that the option is set to Installed on the Optional Settings tab If necessary ...

Page 40: ...Modifying the print layout This function allows you to print multiple pages on single sheets of paper For Windows users 1 Click the Advanced Layout tab 2 Select the Print Layout check box and the number of pages you want to print on one sheet of paper 3 If you want to make detailed settings click More Settings The Print Layout Settings dialog box appears 4 Make appropriate settings For details abo...

Page 41: ...e output paper select the desired paper size from the Output Paper drop down list If you want to resize pages by a specified magnification select the Zoom To check box then specify the percentage You can also select the output paper size 4 Select Upper Left to print reduced page image at upper left corner of the paper or Center to print reduced page image with centering for Location setting Note T...

Page 42: ...yout tab 2 Select a watermark that you want to use from the Watermark drop down list 3 If you want to make detailed settings click Watermark Settings and make appropriate settings For details about each setting see online help 4 Click OK Making a new watermark For Windows users 1 Click the Advanced Layout tab 2 Click New Delete 3 Select Text or BMP and type a name for the new watermark in the Name...

Page 43: ...ete After removing it be sure to click OK to close the dialog box 7 Click OK Note You can register up to 10 original watermarks The saved watermarks can only be used with the printer driver you saved them to Even if multiple printer names are set for a printer driver the settings can be available only for the printer name in which you saved the settings When sharing the printer on a network you ca...

Page 44: ...ick OK Printing with an overlay This function allows you to print a standard form or letterhead onto the original document Note This function is for Windows only The overlay function is available only when High Quality Printer is selected for the Printing Mode in the Extended Settings dialog box from the Optional Settings tab Creating an overlay 1 Open the file that you want to create an overlay 2...

Page 45: ...round Document to specify whether the overlay will be printed as foreground or background of the document 8 Select the Assign to Paper Source check box to display the form name in the Paper Source drop down list on the Basic Settings tab 9 Click OK in the Create Form dialog box 10 Click OK For Windows 2000 click Apply in the Advanced Layout tab Note To change the settings of the overlay form data ...

Page 46: ...s 6 Make appropriate settings For details about each setting see online help Note If you cannot select the form from the application access the printer driver from the operating system For details see Accessing the printer driver on page 172 7 Click OK in the Form Selection dialog box 8 Click OK in the Advanced Layout tab 9 Click OK For Windows 2000 click Print Saving an overlaid form pre settings...

Page 47: ...ly is selected under the Optional Settings tab on the printer driver High Quality Printer mode is set The printer is connected via a network You are using Windows EPSON Status Monitor is installed on the computer Internet Explorer is running on the computer Register the overlay form data on the storage Note The form name must use only the characters shown below A Z a z 0 9 and _ 1 Create the overl...

Page 48: ...box appears 4 Select HDD in Printer in the Current Source drop down list 5 Make appropriate settings For details about each setting see online help 6 Click OK in the Form Selection dialog box 7 Click OK in the Advanced Layout tab Delete the overlay form data on the storage 1 Follow the step 2 to 5 of Register the overlay form data on the storage on page 47 2 Click Delete The Authentication dialog ...

Page 49: ... function allows you to print a document as a copy protected document When you try to copy a copy protected document COPY is printed several times on the document Note Epson will not guarantee to secure from information leakage and any other damage by using this function nor hidden letters appear in all cases Screen tone may be too dark hidden letters may not be printed on the entire print or hidd...

Page 50: ...Select Front or Back to select if COPY is printed in front or back of the images in the document 4 Click OK Printing Web Pages to Fit Your Paper Size This function allows you to make Web pages fit to your paper size when printing Install EPSON Web To Page from the printer software CD ROM Note This software is not available for Windows Vista XP x64 and Mac OS X ...

Page 51: ...in order to use the Reserve Job function Make sure that the drive is correctly recognized by the printer driver before you start using the Reserve Job function RAM disk You need to keep sufficient RAM disk capacity in order to use the Reserve Job function To enable the RAM disk you have to set the RAM Disk setting on the control panel to Normal or Maximum For instructions about increasing your pri...

Page 52: ... number in the password text box to set the password Note If you want to create a thumbnail of the first page of a job select the Create a thumbnail check box Thumbnails can be accessed by entering http followed by the internal print server s IP address in a Web browser 4 Click OK Note The OK button becomes available after both the user name and job name have been entered If you selected Re print ...

Page 53: ...ify the size of the memory buffer used to receive data How to access the control panel menus 1 Press the r Enter button to access the control panel menus 2 Use the u Up and d Down buttons to scroll through the menus 3 Press the r Enter button to view the items in a menu Depending on the menu the LCD panel displays an item and the current setting separated YYYY ZZZZ or only an item YYYY 4 Use the u...

Page 54: ...frequently used menus you can display the registered menus by just pressing the OK button while the LCD panel displays Ready or Sleep Note The maximum number of menus you can register as bookmarks is 3 1 Display the menu to register For details see How to access the control panel menus on page 53 2 Press the OK button for more than two seconds The Add Bookmark menu appears Note Some menus cannot b...

Page 55: ...ars only when Form Overlay data exists 3 Available only when the NetworkI F setting in Network Menu is set to On 4 Available only when an optional interface card is installed 5 Available only when the printer is connected to a USB device with D4 support and has been turned on when the USB I F setting is set to On Item Settings default in bold Status Sheet Reserve Job List 1 Form Overlay List 2 Net...

Page 56: ...rints a sheet showing the working status of the network USB Ext I F Status Sht Prints a sheet showing the working status of the USB interface PS3 Status Sheet Prints a sheet showing information about the PS3 mode such as the PS3 version PS3 Font List PCL Font Sample ESCP2 Font Sample FX Font Sample I239X Font Sample Prints a sample of the fonts available for your selected printer emulation Toner F...

Page 57: ...e 1 Size Cassette 2 Size Cassette 3 Size Displays the paper size loaded in the standard and optional paper cassettes MP Type Lets you set the paper type loaded in the MP tray Cassette 1 Type Cassette 2 Type Cassette 3 Type Lets you select the paper type loaded in the standard and optional lower cassettes Item Settings default in bold MP Tray Size Auto 1 A4 A5 B5 LT HLT LGL GLT GLG EXE F4 MON C10 D...

Page 58: ...e in PCL mode 4 Available only when the optional Duplex Unit is installed Item Settings default in bold Parallel Auto ESCP2 FX I239X PS3 PCL USB Auto ESCP2 FX I239X PS3 PCL Network Auto ESCP2 FX I239X PS3 PCL AUX Auto ESCP2 FX I239X PS3 PCL Item Settings default in bold Page Size A4 A5 B5 LT HLT LGL GLT GLG EXE F4 MON C10 DL C5 C6 IB5 CTM 1 Wide A4 Off On Orientation Port Land Resolution 300 600 1...

Page 59: ...etting is selected the printer saves toner by substituting a gray shade for the black inside of characters The characters are outlined in full black on the right and lower edges Density Specifies the printing density Image Optimum When this mode is on the quality of graphics is reduced It reduces the amount of graphics data when the data reaches the memory limit allowing complex documents to be pr...

Page 60: ...mage does not extend beyond the edge of the paper Otherwise you may damage the printer T Offset B Adjusts the vertical printing position on the back of the paper when printing on both sides Use this if the printout on the back is not where you expected L Offset B Adjusts the horizontal printing position on the back of the paper when printing on both sides Use this if the printout on the back is no...

Page 61: ...and that printed on the status sheet Item Settings default in bold Language English Français Deutsch Italiano ESPAÑOL SVENSKA Dansk Nederlands SUOMI Português Norsk Time to Sleep 5 15 30 60 120 180 240 Min Time Out 0 5 to 60 to 300 in increments of 1 Paper Source Auto MP Cassette 1 Cassette 2 1 Cassette 3 1 Out Bin 1 Face down Stacker Stacker 1 Face down No Face dwn MP Mode Normal Last Manual Feed...

Page 62: ...r the optional paper cassette unit If you select Auto paper feeds from the paper source containing paper that matches your Paper Size setting If an envelope size C5 is selected as the Page Size setting paper always feeds from the MP tray Out Bin Specifies the output tray when the optional Stacker is installed Stacker Specifies whether or not to output the paper to the face down tray when the Stack...

Page 63: ...hen you print in the ESC Page ESCP2 FX or I239X mode Auto Eject Page Specifies whether or not to eject paper when the limit specified in the Time Out setting is reached The default is Off which means paper is not ejected when the time out limit is reached Size Ignore If you want to ignore a paper size error select On When you turn this item on the printer keeps printing even if the image size exce...

Page 64: ...mory which causes any downloaded fonts to be deleted Toner Alert Specifies whether or not to display the alert when the imaging cartridge is near the end of its service life If you select Set the alert is displayed when the imaging cartridge is near the end of its service life Printing can be continued by pressing Start Stop button If you select Skip printing continues even if the imaging cartridg...

Page 65: ...gs to their default values The print jobs received from all interfaces are erased Note Performing Reset All clears print jobs received from all interfaces Be careful not to interrupt someone else s job SelecType Init Restores the control panel menu settings to their default values Reset Fuser Counter Reset the fuser unit life counter when you replace the fuser unit Reset Maintenance Counter Reset ...

Page 66: ...nd EJL read back the actual change takes effect after a warm boot or after the power is turned on again Parallel I F Allows you to activate or deactivate the parallel interface Speed Specifies the pulse width of the ACKNLG signal when receiving data in the Compatibility mode or Nibble mode When Fast is selected the pulse width is about 1 µs When Normal is selected the pulse width is about 10 µs Bi...

Page 67: ...en USB I F is set to On 3 Available only when a USB external device with D4 support is connected The contents of the settings depend on the USB external device settings 4 If the Get IPAddress setting is set to Auto this setting cannot be changed 5 When the Get IPAddress setting is changed from Panel or PING to Auto the panel setting values are saved Then Auto is changed back to Panel or PING the s...

Page 68: ...printing data If Maximum is selected more memory is allocated for receiving data If Minimum is selected more memory is allocated for printing data Note To activate Buffer Size settings you must turn off the printer for more than five seconds then turn it back on Or you can perform a Reset All operation as explained in Reset Menu on page 65 Resetting the printer erases all print jobs Make sure the ...

Page 69: ...rce or Font Number settings Item Settings default in bold FontSource Resident Download 1 Font Number 0 65535 depending on your settings Pitch 2 0 44 10 00 99 99 cpi in 0 01 cpi increment Height 2 4 00 12 00 999 75 pt in 0 25 pt increment SymSet IBM US Roman 8 Roman 9 ECM94 1 8859 2 ISO 8859 9 ISO 8859 10ISO 8859 15ISO PcBlt775 IBM DN PcMultiling PcE Europe PcTk437 PcEur858 Pc1004 WiAnsi WiE Europe...

Page 70: ...US Form Selects the number of lines for the selected paper size and orientation This also causes a line spacing VMI change and the new VMI value is stored in the printer This means that later changes in the Page Size or Orientation settings cause changes in the Form value based on the stored VMI CR Function LF Function These functions are included for users of particular operating systems such as ...

Page 71: ... Select On for the Binary data and select Off for the ASCII data Note Binary can only be used with network connection You do not have to select On when using AppleTalk To use the Binary data make sure your application supports Binary data and that SEND CTRL D Before Each Job and SEND CTRL D After Each Job are set to No When this setting is set to On you cannot use TBCP Tagged binary communication ...

Page 72: ... 0 40 0 50 1 50 inches in 0 05 inch increments Text 1 66 81 lines CGTable PcUSA Italic PcMultilin PcPortugue PcCanFrenc PcNordic PcTurkish2 PcIcelandic PcE Europe BpBRASCII BpAbicomp Roman 8 PcEur858 ISO Latin1 8859 15ISO PcSI437 PcTurkish1 8859 9 ISO Mazowia CodeMJK PcGk437 PcGk851 PcGk869 8859 7 ISO PcCy855 PcCy866 PcUkr866 PcLit771 Bulgarian Hebrew7 Hebrew8 PcHe862 PcAr864 PcAr864Ara PcAr720 Pc...

Page 73: ...per size CG Table Use the character generator CG table option to select the graphics character table or the italics table The graphics table contains graphic characters for printing lines corners shaded areas international characters Greek characters and mathematical symbols If you select Italic the upper half of the character table is defined as italic characters Country Use this option to select...

Page 74: ...ensities set with the printer commands If you select Dark the bit image density is high and if you select Light the bit image density is low If you select BarCode the printer converts bit images to bar codes by automatically filling in any vertical gaps between dots This produces unbroken vertical lines that can be read by a bar code reader This mode will reduce the size of the image being printed...

Page 75: ...ler the value the closer the printable line is to the top Item Settings default in bold Font Courier Prestige Roman Sans serif Script Orator S OCR A OCR B Pitch 10 12 15 cpi Prop Condensed Off On T Margin 0 40 0 50 1 50 inches in 0 05 inch increments Text 1 66 81 lines CGTable PcUSA Italic PcMultilin PcPortugue PcCanFrenc PcNordic PcTurkish2 PcIcelandic PcE Europe BpBRASCII BpAbicomp Roman 8 PcEur...

Page 76: ...enever the printing position goes beyond the right margin If you select Off the printer does not print any characters beyond the right margin and does not perform any line wrapping until it receives a carriage return character This function is handled automatically by most applications Auto LF If you select Off the printer does not send an automatic line feed LF command with each carriage return C...

Page 77: ...ols used by different languages The printer prints text based on the selected character table T Margin Sets the distance from the top of the page to the baseline of the first printable line The distance is measured in inches The smaller the value the closer the printable line is to the top Item Settings default in bold Font Courier Prestige Gothic Orator Script Presentor Sans serif Pitch 10 12 15 ...

Page 78: ...t Off the printer does not send an automatic line feed LF command with each carriage return CR If On is selected a line feed command is sent with each carriage return Select On if your text lines overlap Alt Graphics Turns the Alternate Graphics option on or off Bit Image The printer is able to emulate the graphics densities set with the printer commands If you select Dark the bit image density is...

Page 79: ...ned press the OK button Limitation Changes the restriction range When Interface is selected the password is required to change the settings in the USB and Network menus When Config is selected the password is required to enter Quick Print Job or Confidential Job or to change the settings in all menus When All is selected the password is required to enter Quick Print Job or Confidential Job or to c...

Page 80: ...blem When the mark is displayed at the right of the warning message multiple warnings occur To confirm all warnings that occur press the d Down button to display the Status Menu then press the r Enter button The LCD panel also displays the remaining service life of the imaging cartridge and available paper sizes Bookmark Registered The selected menu is registered as a bookmark Bookmark Failed The ...

Page 81: ... by changing any settings after registered the menu in bookmark Cartridge Near Expiry The life of the imaging cartridge is near its end You need to prepare a new imaging cartridge Cassette Error yyy The optional paper cassette is not installed properly Turn off the printer remove the optional cassette and re install it For more information on installing the optional paper cassette see Installing t...

Page 82: ...e separated from the printer Duplex Memory Overflow There is not enough memory for duplex printing The printer prints only on the front and ejects the paper To clear this error follow the instructions below If Off is selected as the Auto Cont setting on the control panel s Setup Menu press the Start Stop button to print on the back of the next sheet or press the Cancel Job button to cancel the pri...

Page 83: ...cessing the control panel menus see How to access the control panel menus on page 53 Form Feed The printer is ejecting paper due to a user request This message appears when pressing the Start Stop button once to make the printer offline then holding down the Start Stop button for more than 2 seconds in order not to receive form feed command Formatting HDD The Hard Disk Drive is being formatted Fus...

Page 84: ...inting Menu if you do not want the printer to automatically lower the print quality to continue printing You may need to increase the amount of printer memory to be able to print at the desired print quality for your document For more information on adding memory see Memory Module on page 106 Install Toner Cartridge The imaging cartridge is not installed in the printer Install the imaging cartridg...

Page 85: ...s insufficient memory to complete the current print job To clear this error message select Clear Warning from the control panel s Reset Menu See How to access the control panel menus on page 53 for instructions To prevent this problem from recurring add more memory to your printer as described in Memory modules on page 205 or reduce the resolution of the image to be printed NonGenuine Toner Cartri...

Page 86: ... A Paper is jammed at cover A For instructions on clearing this type of paper jam see Paper Jam A Cover A on page 140 Paper Jam A B Paper is jammed inside the output path cover cover A or B or fuser unit For instructions on clearing this type of paper jam see Paper Jam A B Cover A or B on page 143 Paper Jam MP A Paper Jam C1 A Paper Jam C2 A Paper Jam C3 A Paper is jammed at the indicated cassette...

Page 87: ...Page Protect setting in the control panel s Setup Menu or select Avoid Page Error on the printer driver If you continue to receive this message when printing a particular page try simplifying the page by limiting the number of graphics or reducing the number and size of fonts To avoid this error it is recommended that you set the Page Protect setting to On and add more memory to the printer See Se...

Page 88: ...ob delete a previously stored job Also if you have any Confidential Jobs stored printing those jobs will make more memory available You may also increase the available memory space by changing the RAM Disk setting to Normal or Maximum For details see Setup Menu on page 61 To clear this error select Clear Warning from the control panel s Reset Menu For instruction about accessing the control panel ...

Page 89: ...wer cord then contact a qualified service representative Sleep The printer is currently in the power save mode This mode is canceled when the printer receives print data Stacker Error yyy The Stacker was removed while the power is on Switch the power off reinstall the Stacker then switch the power on again Stacker Full The output paper at the Stacker is full Remove the paper that was output and pr...

Page 90: ...rming Up The printer is warming up the fuser to be ready to print Write Error ROM P This message indicates an internal error in the printer Reset the printer If this error persists consult your dealer Writing ROM P This message indicates that a ROM module in the slot is being written Please wait until this message disappears Wrong Password No print jobs have been saved with the password you entere...

Page 91: ...tions about increasing your printer s memory see Installing a memory module on page 106 Using the Quick Print Job Menu Follow the steps below to print or delete Re Print Job and Verify Job data 1 Make sure the LCD panel displays Ready or Sleep then press the r Enter button to access the control panel menus 2 Press the d Down button repeatedly until Quick Print Job Menu appears on the LCD panel the...

Page 92: ...git password To enter the password press the d Down or u Up button to select the character and press the r Enter button to determine the character After all characters are determined press the r Enter button Note If no print jobs have been saved with the password you entered Wrong Password appears briefly on the LCD panel then the printer exits the control panel menus Confirm the password and try ...

Page 93: ... Confirm that the information about the installed options is correct If the options are installed correctly they appear under Hardware Configuration If the options are not listed try reinstalling them Note If the status sheet does not list your installed options correctly make sure that they are securely connected to the printer If you are unable to get the printer to print a correct status sheet ...

Page 94: ...es all jobs from the printer memory including jobs the printer is currently receiving or printing Using the Reset menu Selecting Reset from the control panel s Reset Menu stops printing clears the print job being received from the active interface and clears errors that may have occurred at the interface Follow the steps below to use the Reset Menu 1 Press the r Enter button to access the control ...

Page 95: ...al paper cassette unit on page 203 Handling precautions Always pay attention to the following handling precautions before installing the option The printer weighs about 24 kg 52 9 lb One person should never attempt to lift or carry it alone Two people should carry the printer lifting it from the positions shown below w Warning If you lift the printer incorrectly you could drop it and cause injury ...

Page 96: ... and unplug the power cord and interface cable c Caution Make sure to unplug the power cord from the printer to prevent getting an electrical shock 2 Place the printer onto the 550 Sheet Paper Cassette Unit Align each of the printer s corners with those of the unit then lower the printer until it rests securely on the unit ...

Page 97: ...t in order then put the printer on top of them 3 Pull out the MP tray and lower paper cassette from the printer and then pull out the optional lower paper cassette from the unit Then secure the printer to the unit with the four fittings that are provided Install two of the four fittings on both sides of the inside of the printer 4 Remove the protective materials from the cassette and load the pape...

Page 98: ...e Optional Settings tab then click Settings Then select 550 Sheet Paper Cassette Unit or 550 Sheet Paper Cassette Unit x 2 from the Optional Paper Sources list on the Optional Settings dialog box and click OK Removing the optional paper cassette unit Perform the installation procedure in reverse Duplex Unit For specifications or details about the paper types and sizes that you can use with the Dup...

Page 99: ...ser s Guide Installing Options 99 2 Remove the duplex unit connector cover Then pinch the two hooks on the upper option cover to remove it from cover B Note Keep the duplex unit connector cover in a safe place prevent to lose ...

Page 100: ...he slot 4 Secure the unit with the two screws 5 Reconnect the interface cable and power cord then turn the printer on To confirm that the option is installed correctly print a Status Sheet See Printing a Status Sheet on page 155 Note for Windows users If EPSON Status Monitor is not installed you have to make settings manually in the printer driver See Making Optional Settings on page 173 ...

Page 101: ...wer cord and interface cable 2 Loosen the two screws on the lower sides of the Duplex Unit 3 Press the unlock button to unlock the hooks then remove the unit from the printer 4 Attach the duplex unit connector cover and the upper option cover to cover B 5 Reconnect the interface cable and power cord then turn the printer on ...

Page 102: ...s 102 Stacker Installing the Stacker 1 Turn off the printer and unplug the power cord and interface cable 2 Loosen the two screws and then remove the top cover Note If the Duplex Unit is installed open the Duplex Unit s cover before loosening the screws ...

Page 103: ...e right and left tabs of the Stacker into the holes on the top of the printer and slowly lower it onto the top of the printer 4 Secure the screws at both ends of the bottom of the Stacker Note The locking clip that is shipped with the Stacker is not used for this printer ...

Page 104: ...ptions 104 5 Pull out the extension tray 6 Reconnect the interface cable and power cord and then turn on the printer Removing the Stacker 1 Turn off the printer and unplug the power cord and interface cable 2 Close the extension tray of the Stacker ...

Page 105: ...right and left tabs from the holes on the top of the printer Note If the Duplex Unit is installed open the Duplex Unit s cover before loosening the screws 4 Insert the right and left tabs of the top cover into the holes on the top of the printer and then tighten the two screws 5 Reconnect the interface cable and power cord and then turn on the printer ...

Page 106: ...ing difficulty printing complex graphics Installing a memory module w Warning Be careful when working inside the printer as some components are sharp and may cause injury c Caution Before you install a memory module be sure to discharge any static electricity by touching a grounded piece of metal Otherwise you may damage static sensitive components 1 Turn the printer off and unplug the power cord ...

Page 107: ...side cover by removing the screw on the back of the printer and sliding the cover backward 3 Loosen the two screws using a screwdriver Then hold the tab on the top of the shield cover and remove the cover w Warning Removing other screws and covers will expose high voltage areas ...

Page 108: ...M slot S1 5 Insert the memory module into the slot until the clips lock onto the memory module c Caution Do not force the memory module into the slot Be sure to insert the memory module facing the correct way You should not remove any modules from the circuit board Otherwise the printer will not work ...

Page 109: ...AcuLaser M4000 Series User s Guide Installing Options 109 6 Reattach the shield cover with two screws as shown below ...

Page 110: ...ide cover to the printer as shown below Then tighten the screw on the back of the printer w Warning Tighten the screw firmly to prevent the printer s right side cover from the falling off when moving the printer 8 Reconnect the interface cable and power cord and turn the printer on ...

Page 111: ... Making Optional Settings on page 173 Removing a memory module w Warning Be careful when working inside the printer as some components are sharp and may cause injury c Caution Before you remove a memory module be sure to discharge any static electricity by touching a grounded piece of metal Otherwise you may damage static sensitive components Perform the installation procedure in reverse When remo...

Page 112: ...u additional memory for graphics form data and faster multi page multi output printing w Warning Be careful when working inside the printer as some components are sharp and may cause injury c Caution Before you install the Hard Disk Drive be sure to discharge any static electricity by touching a grounded piece of metal Otherwise you may damage static sensitive components 1 Turn the printer off and...

Page 113: ...side cover by removing the screw on the back of the printer and sliding the cover backward 3 Loosen the two screws using a screwdriver Then hold the tab on the top of the shield cover and remove the cover w Warning Removing other screws and covers will expose high voltage areas ...

Page 114: ...s User s Guide Installing Options 114 4 Identify the installation slots for the Hard Disk Drive Hard Disk Drive Socket 5 Connect one end of the cable that comes with the Hard Disk Drive to the socket on the Hard Disk Drive ...

Page 115: ...s Guide Installing Options 115 6 Connect the other end of the cable to the Hard Disk Drive socket on the circuit board 7 Insert the bottom side of the Hard Disk Drive into the printer and push it to set it in the correct position ...

Page 116: ... the drive using the screws that come with the drive c Caution Be careful not to damage the cable when tightening the screws Do not remove any modules from the circuit board Otherwise the printer will not work 9 Reattach the shield cover with two screws as shown below ...

Page 117: ... screw on the back of the printer w Warning Tighten the screw firmly to prevent the printer s right side cover from the falling off when moving the printer 11 Reconnect the interface cable and power cord and turn the printer on To confirm that the option is installed correctly print a status sheet See Printing a Status Sheet on page 155 ...

Page 118: ...at in the support menu Note After formatting the Hard Disk Drive the printer will automatically reboot When you want to erase only the fonts installed from the Adobe PostScript 3 PS3 follow steps 1 through 3 above Select PS3 HDD Init Other fonts installed from PS3 will also be erased When installing a Hard Disk Drive from other products format it with this function Interface Card Your printer come...

Page 119: ...rface cable 2 Remove the screws and the Type B interface card slot cover as shown below w Warning Removing screws and covers that are not described in the following instructions will expose high voltage areas Note Keep the slot cover in a safe place You will need to reattach it if you remove the interface card later ...

Page 120: ... cord and turn the printer on To confirm that the option is installed correctly print a Status Sheet See Printing a Status Sheet on page 155 Removing an interface card c Caution Before you remove an interface card be sure to discharge any static electricity by touching a grounded piece of metal Otherwise you may damage static sensitive components Perform the installation procedure in reverse ...

Page 121: ...e surrounding areas If the printer has been in use the fuser and surrounding areas may be very hot Do not dispose of used consumable products in fire as they may explode and cause injury Dispose of them according to local regulations Replacement Messages If a consumable product reaches the end of its service life the printer displays the following messages on the LCD panel or the window of EPSON S...

Page 122: ...east one hour before installing it to prevent damage from condensation Do not open the drum s protective cover and avoid exposing an imaging cartridge to room light any longer than necessary Overexposing the cartridge may cause abnormally dark or light areas to appear on the printer page and reduce the life of the cartridge w Warning Do not touch the toner Keep the toner away from your eyes If ton...

Page 123: ...AcuLaser M4000 Series User s Guide Replacing Consumable Products 123 1 Open cover A slowly Note When the optional Stacker is installed raise the Stacker first then open cover A ...

Page 124: ...ser s Guide Replacing Consumable Products 124 2 Hold the handle of the imaging cartridge and pull out from the printer 3 Take the new imaging cartridge out of its package and gently shake the imaging cartridge as shown below ...

Page 125: ...ut the new imaging cartridge on the flat surface and pull out the protective yellow tape seal as shown below 5 Insert the new imaging cartridge all the way until it stops Note Insert the cartridge with the arrow mark on the top of the imaging cartridge facing toward cover A ...

Page 126: ...lways observe the following handling precautions when replacing the consumable products Do not touch the surface of the consumable products Doing so may impair print quality w Warning The fuser unit can be very hot if the printer has been in use Turn the printer off and wait for 30 minutes until the temperature has subsided before replacing the fuser unit Keep fuser units out of the reach of child...

Page 127: ...cts 127 1 Turn off the printer and unplug the power cord and the interface cable Note If the printer has been in use wait at least 30 minutes until the fuser cools down before replacing it 2 Lift the cover B lever at the top left corner of the back of the printer ...

Page 128: ...lacing Consumable Products 128 3 Open cover B Note If the Duplex Unit is installed remove the unit before opening cover B See Removing the Duplex Unit on page 101 for instructions 4 Pull down the two levers at either side of the fuser unit ...

Page 129: ...he fuser unit slowly Note When removing the fuser unit hold your hands as shown above on the three tabs on both sides of the bottom of the fuser unit 6 Push the tabs of the protective materials on both sides of the fuser unit and remove the protective materials from the fuser unit ...

Page 130: ...de Replacing Consumable Products 130 7 Slowly insert the new fuser unit 8 Lift up the two levers at either side of the fuser unit to lock it 9 Close cover B 10 Reconnect the interface cable and power cord and then turn on the printer ...

Page 131: ...r button press the u Up or d Down button several times until Reset Menu appears on the control panel and then press the r Enter button 12 Press the d Down button to display Reset Fuser Counter and press the r Enter button Press the d Down button to display Yes and press the r Enter button ...

Page 132: ...nly minimal cleaning If the printer s outer case is dirty or dusty turn off the printer and clean it with a soft clean cloth moistened with a mild detergent c Caution Never use alcohol or paint thinner to clean the printer cover These chemicals can damage the components and the case Be careful not to get water onto the printer mechanism or any electrical components ...

Page 133: ...s Guide Cleaning and Transporting the Printer 133 Cleaning the pickup roller 1 Turn the printer off and open cover A slowly 2 Hold the handle of the imaging cartridge and pull out Note Place the cartridge on a clean flat surface ...

Page 134: ...uide Cleaning and Transporting the Printer 134 3 Remove the two pick up rollers by bending their tabs slightly outwards while sliding them off the spindles 4 With a clean damp cloth wipe the pickup roller s rubber parts rubber parts ...

Page 135: ...nter 135 5 Reattach the pickup rollers as shown below Then fit the hook in the concave part of the shafts to fix them Note Fit the convex parts of the pickup rollers in the concave parts of the shaft 6 Reinstall the imaging cartridge 7 Close cover A until it clicks shut ...

Page 136: ...uide for the amount of space required around the printer to ensure smooth operation a 20 cm b 25 5 cm c 30 cm d 40 2 cm e 20 cm To install and use any of the following options you will need the indicated amount of additional space The 550 Sheet Paper Cassette Unit adds 9 5 cm to the bottom of the printer When two optional cassette units are installed the printer requires 18 5 cm more space beneath...

Page 137: ...equate room around the printer to allow for sufficient ventilation Avoid locations that are subject to direct sunlight excessive heat moisture or dust Avoid using outlets that other appliances are plugged into Use a grounded outlet that matches the printer s power plug Do not use an adapter plug Only use an outlet that meets the power requirements for this printer For long distances Repacking the ...

Page 138: ...you are moving the printer on its own two people should lift and carry the printer 1 Turn off the printer and remove the following items Power cord Interface cables Loaded paper Installed options 2 Be sure to lift the printer by the correct positions as shown below Note The rear side of the printer is extremely heavy Take care when you lift the printer c Caution When moving the printer always keep...

Page 139: ...s to avoid tearing it If jammed paper is torn and remains in the printer or if paper is jammed in a place not mentioned in this section contact your dealer Make sure that the paper type that is loaded is the same as the Paper Type setting in the printer driver w Warning Unless specifically instructed in this guide be careful not to touch the fuser which is marked CAUTION HOT SURFACE or CAUTION HIG...

Page 140: ...Troubleshooting 140 Paper Jam A Cover A When a paper jam occurs in the location shown in the illustration below the Paper Jam A message appears on the printer s LCD panel Follow these steps to clear paper jams from cover A 1 Open cover A ...

Page 141: ...nal Stacker is installed raise the stacker first then open cover A 2 Hold the handle of the imaging cartridge and pull out Note Place the cartridge on a clean flat surface 3 If there is any jammed paper remove it gently with both hands Be careful not to tear the jammed paper ...

Page 142: ...Note When jammed paper cannot be removed easily turn the roller to take tension off the paper then pull it straight out 4 Reinstall the imaging cartridge Note Insert the cartridge with the arrow mark on the top of the imaging cartridge facing toward cover A ...

Page 143: ...Paper Jam A B Cover A or B When a paper jam occurs in the location shown in the illustration below the Paper Jam A B message appears on the printer s LCD panel Follow these steps to clear paper jams from cover A or B w Warnings Unless specifically instructed in this guide be careful not to touch the fuser which is marked CAUTION HIGH TEMPERATURE or the surrounding areas If the printer has been in ...

Page 144: ...AcuLaser M4000 Series User s Guide Troubleshooting 144 1 Open cover A Note When the optional Stacker is installed raise the stacker first then open cover A ...

Page 145: ...e and pull it out Note Place the cartridge on a clean flat surface 3 If there is any jammed paper remove it gently with both hands Be careful not to tear the jammed paper Note When jammed paper cannot be removed easily turn the roller to take tension off the paper then pull it straight out ...

Page 146: ...AcuLaser M4000 Series User s Guide Troubleshooting 146 4 Reinstall the imaging cartridge 5 Close cover A until it clicks 6 Remove the Face up tray ...

Page 147: ...n the optional Duplex Unit is installed open the Duplex Unit s cover before opening cover B 8 Open the paper holder by pulling down on the lever on which a green label is attached as shown below w Warnings Be careful not to touch the rollers in the fuser unit they may be very hot ...

Page 148: ... If there is any jammed paper remove it gently Be careful not to tear the jammed paper 10 Close the paper holder and close cover B Note When the optional Duplex Unit is installed close the Duplex Unit s cover after closing cover B 11 Attach the Face up tray ...

Page 149: ...ttes and Cover A When a paper jam occurs in the location shown in the illustration below the Paper Jam MP A Paper Jam C1 A Paper Jam C2 A or Paper Jam C3 A message appears on the printer s LCD panel a MP Tray b lower cassette 1 C1 c lower cassette 2 C2 d lower cassette 3 C3 Follow these steps to clear paper jams in paper cassettes ...

Page 150: ... Troubleshooting 150 1 Pull out the cassette from the printer 2 Remove the cassette s cover and discard any crumpled paper Then reattach the cover 3 Gently remove the jammed paper with both hands Be careful not to tear the jammed paper ...

Page 151: ...e Troubleshooting 151 Note Confirm that the jammed paper is not still deep inside the printer 4 Reinsert the paper cassette 5 Open cover A and then close cover A again Note After opening and closing cover A the error message is cleared ...

Page 152: ...ver When a paper jam occurs in the location shown in the illustration below the Paper Jam DM message appears on the printer s LCD panel Follow these steps to clear paper jams in the Duplex Unit s cover 1 Press the unlock button to unlock the hooks Then open the cover of the Duplex Unit ...

Page 153: ...er A or B on page 143 3 Close the Duplex Unit s cover Note When the error is not cleared after doing the procedure above remove the Duplex Unit from the printer and check if the paper jam occurs at the opening on the lower part of the printer s rear When the paper jam is cleared completely and the Duplex Unit s cover is closed the jammed page s print data is automatically reprinted Paper Jam STK W...

Page 154: ...s User s Guide Troubleshooting 154 1 Open the stacker cover by pulling the tab at the top left of the cover 2 Remove any paper you find jammed inside the Stacker as shown in the illustration below 3 Close the Stacker cover ...

Page 155: ...ugged into the electrical outlet Turn off the printer check the power cord connections between the printer and the electrical outlet then turn the printer back on The electrical outlet may be controlled by an outside switch or an automatic timer Make sure that the switch is turned on or plug another electrical device into the outlet to check whether the outlet is operating properly Cause What to d...

Page 156: ...t a status sheet to see if the printer recognizes the optional product If not reinstall the optional product For Windows users EPSON Status Monitor is not installed For Windows users You have to install EPSON Status Monitor or make settings manually in the printer driver See Making Optional Settings on page 173 Cause What to do The interval between updating information for the consumables is too l...

Page 157: ... The page length and margins may be set incorrectly in your application Make sure that you are using the correct page length and margin settings in your application The Paper Size setting may be incorrect Make sure the correct paper size is set in the Tray Menu on the control panel MP Tray Size setting may be incorrect When loading paper for which the size is not specified with Auto setting specif...

Page 158: ...Quality Problems The background is dark or dirty White dots appear in the printout Cause What to do You may not be using the correct type of paper for your printer If the surface of your paper is too rough printed characters may appear distorted or broken Smooth high quality copier paper is recommended for best results See Available paper types on page 197 for information on choosing paper The pap...

Page 159: ...e on the LCD panel or in EPSON Status Monitor indicates that the imaging toner cartridge is near the end of its service life replace the imaging cartridge See Imaging Cartridge on page 122 You can also check the remaining service life of the imaging cartridge by looking at the Basic Settings tab in the printer driver The gradation setting is too small when printing graphics For Windows users on th...

Page 160: ... status sheet See Printing a Status Sheet on page 155 If a blank page is ejected the problem may be with the printer Turn off the printer and contact your dealer The Paper Size setting may be incorrect Make sure the correct paper size is set in the Tray Menu on the control panel MP Tray Size setting may be incorrect When loading paper for which the size is not specified with Auto setting specify t...

Page 161: ...e imaging cartridge See Imaging Cartridge on page 122 For Windows users you can also check the remaining service life of the imaging cartridge by looking at the Basic Settings tab in the printer driver The Density setting may be too light In the printer driver click the Optional Settings tab in the Extended Settings dialog box then darken the Density setting Cause What to do Toner may have spilled...

Page 162: ...f RAM Disk is set to Maximum or Normal on the control panel you can increase the available memory space by changing this setting to Off Cause What to do The printer does not have sufficient memory to collate print jobs Only one set of copies will be printed Reduce the contents of print jobs or add more memory For information on installing more memory see Memory Module on page 106 If RAM Disk is se...

Page 163: ...anel or printer driver settings Make sure that the correct paper size and paper source are set in the control panel or printer driver Too many sheets may be loaded in the MP tray or paper cassettes Make sure that you have not tried to load too many sheets of paper For the maximum paper capacity for each paper source see General on page 199 If paper does not feed from the optional paper cassette un...

Page 164: ... Vista Vista x64 XP XP x64 2000 Server 2003 or Server 2003 x64 or a model that was pre installed with Windows 2000 Server 2003 or Server 2003 x64 and upgraded to Windows Vista Vista x64 XP or XP x64 You may not be able to install or run the USB printer driver on a computer that does not meet these specifications or that is not equipped with a built in USB port For details about your computer conta...

Page 165: ...ows 2000 if the Digital Signature Not Found dialog box appears during the installation process click Yes If you click No you will have to install the printer software again For Windows Vista Vista x64 XP XP x64 Server 2003 or Server 2003 x64 if the Software Installation dialog box appears during the installation process click Continue Anyway If you click STOP Installation you will have to install ...

Page 166: ...n the printer s control panel To cancel a print job before it is sent from your computer see Cancelling a Print Job on page 35 Server OS Client OS Additional Driver Windows 2000 Windows XP or 2000 clients Intel Windows 2000 Windows XP Windows XP or 2000 clients Intel Windows 2000 or XP Windows XP x64 clients x64 Windows XP Windows XP x64 Server 2003 or Server 2003 x64 Windows XP or 2000 clients x8...

Page 167: ...tion mode through the SelecType Emulation Menu on the printer See Emulation Menu on page 58 The printer s emulation mode setting for the interface that you are using is incorrect The emulation mode can be set individually for each interface which receives print job data Set the emulation mode for the interface you are using to PS3 Set the emulation mode through the SelecType Emulation Menu on the ...

Page 168: ... What to do The PostScript screen fonts are not installed The PostScript screen fonts must be installed on the computer that you are using Otherwise the font that you select is substituted by some other font for display on the screen For Windows users only The appropriate substitution fonts are not correctly specified on the Device Settings sheet of the printer s Properties dialog box Specify the ...

Page 169: ...ied in the application except on Mac OS X If the file is created in an application that allows you to change the data format or encoding such as Photoshop make sure that the setting in the application matches that in the printer driver For Windows users only The computer is connected to the network using AppleTalk in a Windows 2000 environment and the Send CTRL D Before Each Job or Send CTRL D Aft...

Page 170: ... can only be used on Macintosh computers running Mac OS X version 10 2 x or later Cause What to do The Print to file check box is selected in the Print dialog box Clear the Print to file check box in the Print dialog box Cause What to do PCL6 mode only Graphics Mode may be set to Vector and the printing data may include the data that cannot be printed in the setting Access the printer driver click...

Page 171: ...you are using Otherwise the font that you select is substituted by some other font for display on the screen Cause What to do PCL6 mode only The resolution is set to Fast 300 dpi Access the printer driver click the Graphics tab then select Fine 600 dpi as the resolution The printer does not have sufficient memory Increase the printer memory PCL6 mode only The RITech is set to Off Access the printe...

Page 172: ...ly from any application programs and from your Windows operating system The printer settings made from any Windows applications override the setting made from the operating system From the application Click Print Print Setup or Page Setup from the File menu As necessary click Setup Options Properties or a combination of these buttons Windows Vista users Click Start click Control Panel then double ...

Page 173: ...ons to your printer 1 Access the printer driver 2 Click the Optional Settings tab then select Update the Printer Option Info Manually 3 Click Settings The Optional Settings dialog box appears 4 Make settings for each installed option then click OK Displaying consumable information The remaining service life of the imaging cartridge is displayed on the Basic Settings tab Note This function is avail...

Page 174: ...ormation about its current status Installing EPSON Status Monitor 1 Make sure that the printer is off and that Windows is running on your computer 2 Insert the printer software CD ROM in the CD ROM drive Note If the Epson Installation Program screen does not appear automatically click Start then click Computer for Windows Vista or click the My Computer icon on the desktop for Windows XP 2000 or Se...

Page 175: ...ON Web site is registered Note Be sure to register the Web site to order consumables online If you click the Cancel button the Web site is not registered but the EPSON Status Monitor installation continues 7 When the installation is complete click OK Accessing EPSON Status Monitor Right click the EPSON Status Monitor tray icon on the taskbar then select the printer name and menu you want to access...

Page 176: ...IPX hops is 0 This product supports NetWare printers configured by a queue based printing system such as Bindery or NDS You cannot monitor NDPS Novell Distributed Print Services printers About You can obtain information about EPSON Status Monitor such as product versions or interface versions Simple Status You can check printer status errors and warnings Detailed Status You can monitor detailed pr...

Page 177: ...AcuLaser M4000 Series User s Guide About the Printer Software for Windows 177 Detailed Status ...

Page 178: ...ng service life of the imaging cartridge The toner icon flashes when the imaging cartridge has some error or has neared the end of its service life c Fuser Unit Indicates the remaining service life of the fuser unit The fuser icon flashes when the fuser unit has some error or has neared the end of its service life d Order Online button Clicking this button enables you to order consumables online S...

Page 179: ... job is being deleted Printing Indicates the print job is printed currently Completed Indicates the print job have finished Canceled Indicates the print job have been canceled Held Indicates the print job is on hold c User Displays the user name d Computer Displays the name of the computer that sent the print job e Job Type Displays the job type The jobs are displayed as Stored Verify Re Print and...

Page 180: ... connection in Windows Vista Vista x64 XP XP x64 2000 Server 2003 or Server 2003 x64 When using the Standard TCP IP connection in Windows Vista Vista x64 XP XP x64 2000 Server 2003 or Server 2003 x64 When using the EpsonNet Print TCP IP connection in Windows Vista Vista x64 XP XP x64 2000 Server 2003 or Server 2003 x64 Note You cannot use this function in the following situations When using an opt...

Page 181: ...munication function Therefore you can monitor the printer without selecting this check box e More Settings button Opens the More Settings dialog box to set how to communicate with the shared printer f Display the Order Online window automatically check box When this check box is selected the Order Online window appears automatically when a consumable becomes low or reaches end of service life and ...

Page 182: ...tor Settings dialog box to set the monitoring interval k Cancel button Click this button to exit the dialog box without saving the settings l OK button Click this button to save the settings and to exit the dialog box a Text box Displays the consumables and codes b Order Now Find Dealer button Connects to the URL where you can place an order and find the dealer nearest you If you do not want a con...

Page 183: ...then click Add or Remove Programs For Windows 2000 click Start point to Settings then click Control Panel 3 For Windows Vista double click the Programs and Features icon For Windows XP XP x64 Server 2003 or Server 2003 x64 click the Change or Remove Programs icon For Windows 2000 double click the Add Remove Programs icon 4 For Windows Vista select EPSON Printer Software then click Uninstall Change...

Page 184: ...If you wish to uninstall only utility click the Utilities tab and select the check box for the printer software you want to uninstall 7 Click OK Note You can uninstall EPSON Network Utility When the utility is uninstalled you cannot display the printer status from EPSON Status Monitor of other printers 8 Follow the on screen instructions ...

Page 185: ... Computer system requirements Note To use the PostScript 3 printer driver with a USB interface your computer must be Macintosh OS X 10 3 9 or later Windows XP XP x64 or 2000 There are no restrictions for these systems Mac OS X Recommended Memory Standard 64 MB for duplex printing of image data at Maximum OS Microsoft Windows Vista Vista x64 XP XP x64 or 2000 Mac OS X ver 10 2 8 or later Minimum Re...

Page 186: ...llel port It may damage the system Note Installing the printer software for Windows Vista Vista x64 XP XP x64 or 2000 may require administrator privileges If you have problems ask your administrator for more information Turn off all virus protection programs before installing the printer software 1 Make sure that the printer is turned off Insert the printer software CD ROM into your CD ROM drive 2...

Page 187: ...f all virus protection programs before installing the printer software 1 Make sure that the printer is turned off Insert the printer software CD ROM into your CD ROM drive 2 Connect your computer to the printer with a USB cable then turn on the printer Note for Windows Vista Without the Windows driver or the Adobe PS driver the display shows Found New Hardware In this case click Ask me again later...

Page 188: ...ur printer for details Turn off all virus protection programs before installing the printer software 1 Make sure that the printer is turned on Insert the printer software CD ROM into your CD ROM drive 2 For Windows Vista Vista x64 XP or XP x64 click Start point to Printer and Faxes and click Add a printer in the Printer Tasks menu For Windows 2000 click Start point to Settings and click Printers T...

Page 189: ... driver To access the printer driver see Accessing the printer driver on page 172 Using AppleTalk under Windows 2000 Use the following settings if your machine is running Windows 2000 and the printer is connected through an network interface using the AppleTalk protocol Select PS3 as the Network setting in the control panel s Emulation Menu On the Device Settings sheet of the printer s Properties ...

Page 190: ... is displayed on the screen Click Install Note For Mac OS X 10 3 and 10 4 if the Authenticate window appears enter the user name and password for an administrator 6 When installation is done click Close Selecting the printer After installing the PostScript 3 printer driver you need to select the printer In a network environment For Mac OS X users Note Although EPSON FireWire appears in the interfa...

Page 191: ...USB because it cannot be used with the PostScript 3 printer driver 4 Follow the instructions as appropriate below to select your printer AppleTalk Select your printer from the Name List then select Auto Select from the Printer Model List IP Printing Select Epson from the Name List then select your printer from the Printer Model List USB Select your printer from the Name List then select your print...

Page 192: ...cript printer driver settings in the PostScript printer driver To access the printer driver see Accessing the printer driver on page 172 Changing the printer setup settings You can change or update the printer setup settings according to the options installed in your printer Note for Mac OS X users When Super is selected as the resolution the following functions in the printer driver cannot be use...

Page 193: ... of the job being printed System requirements Your computer must meet the following system requirements to be able to use the PCL6 PCL5 printer driver To use the PCL6 PCL5 printer driver your computer must be running Microsoft Windows Vista Vista x64 XP XP x64 Server 2003 Server 2003 x64 or have installed the 2000 Service Pack 3 or later For Windows Vista Minimum memory Recommended memory 128 MB f...

Page 194: ...s or IBM compatible with Intel EM64T or AMD 64 CPU Hard Disk 10 25 MB free for driver installation Memory 512MB 512 MB Display Super VGA supporting DirectX 9 with 32MB graphics memory or more Minimum Recommended Computer IBM PC series or IBM compatible with Pentium or higher CPU IBM PC series or IBM compatible with Pentium II or higher CPU Hard Disk 10 25 MB free for driver installation Memory 128...

Page 195: ...the name of your printer then click Next 5 Select the OS that you are using and the Yes or No check box depending on whether you want to share your printer on the network or not Then click Next Note When using setup exe to do the installation you can select a platform different from the current Windows OS in Available Platforms This is so that when you perform an installation using Point Print you...

Page 196: ...e PCL6 printer driver You can change the PCL6 printer settings in the PCL6 printer driver To access the printer driver see Accessing the printer driver on page 172 Updating the printer driver When you install optional products you have to update the printer driver manually See the following instructions 1 Click the Printer tab of the Properties dialog box 2 Select the option that you installed ...

Page 197: ...r other black and white laser printers color laser printers color copiers black and white copiers or ink jet printers Previously printed paper by any other black and white laser printers color laser printers color copiers black and white copiers ink jet printers or thermal transfer printers Carbon paper carbonless paper thermal sensitive paper pressure sensitive paper acid paper or paper that uses...

Page 198: ... thick or thin paper Paper that is too smooth or too rough Paper that is different on the front and back Paper that is folded curled wavy or torn Paper of irregular shape or paper that does not have right angle corners Printable area 4 mm minimum margin on all sides The printable width should be 207 9 mm or less Note The printable area varies depending on the emulation mode in use When using ESC P...

Page 199: ...ick stack thick paper Up to a 17 5 mm thick stack extra thick paper Up to a 17 5 mm thick stack Standard lower paper cassette plain paper Up to a 59 4 mm thick stack or up to 550 sheets 80 g m envelopes Up to a 49 4 mm thick stack transparencies Up to a 12 4 mm thick stack or up to 100 sheets labels Up to a 49 4 mm thick stack thick paper Up to a 49 4 mm thick stack extra thick paper Up to a 49 4 ...

Page 200: ...L5 emulation PCL mode Resident fonts 84 scalable fonts and 7 bitmap fonts for ESC Page 95 scalable fonts and 5 bitmap for PCL5 80 scalable fonts and 1 bitmap for PCL6 17 scalable fonts for PostScript3 RAM 64 MB expandable up to 576 MB Temperature In use 10 to 32 C 50 to 90 F Not in use 20 to 40 C 40 to 104 F Humidity In use 15 to 85 RH Not in use 5 to 85 RH Altitude 3 500 meters 11 483 feet maximu...

Page 201: ...led or a USB memory is inserted Standard and approvals European model 120 V Model L541A 220 240 V Model L541A Rated voltage 110 V 120 V 220 V 240 V Rated frequency 50 Hz 60 Hz 50 Hz 60 Hz Rated current 11 A 5 5 A Power consumption During printing Average 662 W 654 W MAX 1090 W 1120 W During ready mode 78 W 77 W During sleep mode Up to 7 W Up to 10 W Low Voltage Directive 2006 95 EC EMC Directive 2...

Page 202: ...support the USB interface Your computer must support USB 2 0 in order to use USB 2 0 as the interface to connect your computer to the printer Since USB 2 0 is fully compatible with USB 1 1 USB 1 1 can be used as an interface USB 2 0 can be used with Windows XP XP x64 2000 Server 2003 and Server 2003 x64 operating systems If your operating system is Windows Me or 98 use a USB 1 1 interface Ethernet...

Page 203: ... LGL Government Letter GLT Government Legal GLG F4 Paper weight 64 to 216 g m 17 to 57 4 lb Paper feed One paper cassette mounted Automatic feed delivery system Cassette capacity up to 550 sheets When using 80 g m paper Paper types Plain paper Thick paper labels envelopes transparencies Power supply DC 24V 1 0 A and DC 3 3 V 0 2 A supplied by the printer Model JEA 7 Dimensions and weight Height 14...

Page 204: ...etter LT Half Letter HLT Executive EXE Legal LGL Government Letter GLT Government Legal GLG F4 Paper weight 64 to 216 g m 17 to 57 4 lb Paper feed Automatic feed delivery system Paper types Plain paper Thick paper Power supply DC 24V 1 0 A and DC 3 3 V 0 2 A supplied by the printer Model JEA 8 Dimensions and weight Height 238 mm 9 4 in Width 352 mm 13 8 in Depth 146 mm 5 8 in Weight 1 9 kg 4 2 inc...

Page 205: ...er Paper size Regular or custom paper sizes within the following size Width 89 90 215 90 mm Length 139 70 355 60 mm However when using custom size paper that is 76 2 mm to 89 9 mm wide and 127 0 mm to 139 7 mm long the paper cannot be output to the Stacker so it is output to the face down tray Paper types Plain paper Thick paper labels envelopes transparencies Power supply DC 24V 0 4A supplied by ...

Page 206: ...ce with EC Directive 2004 108 EC Fuser unit This product conforms to CE marking requirements in accordance with EC Directive 2004 108 EC Product code Model 1170 Storage temperature 0 to 35 C 32 to 95 F Storage humidity 15 to 80 RH Product code 3037 110 120 V 3038 220 240 V Storage temperature 0 to 35 C 32 to 95 F Storage humidity 15 to 80 RH ...

Page 207: ... number label is usually on the back of the product Product model Product software version Click About Version Info or similar button in the product software Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normally use with your product Help for Users in Australia Epson Australia wishes to provide you with a high ...

Page 208: ...red here The Helpdesk numbers are We encourage you to have all the relevant information on hand when you ring The more information you prepare the faster we can help solve the problem This information includes your Epson product documentation type of computer operating system application programs and any information you feel is required Help for Users in Singapore Sources of information support an...

Page 209: ... and product information Product usage questions or problem Enquiries on repair service and warranty Help for Users in Vietnam Contacts for information support and services are Help for Users in Indonesia Contacts for information support and services are World Wide Web http www epson co id Information on product specifications drivers for download Frequently Asked Questions FAQ Sales Enquiries que...

Page 210: ...A B Jl Arteri Mangga Dua Jakarta Phone Fax 62 21 62301104 Bandung Lippo Center 8th floor Jl Gatot Subroto No 2 Bandung Phone Fax 62 22 7303766 Surabaya Hitech Mall lt IIB No 12 Jl Kusuma Bangsa 116 118 Surabaya Phone 62 31 5355035 Fax 62 31 5477837 Yogyakarta Hotel Natour Garuda Jl Malioboro No 60 Yogyakarta Phone 62 274 565478 Medan Wisma HSBC 4th floor Jl Diponegoro No 11 Medan Phone Fax 62 61 4...

Page 211: ... page at http www epson com hk Technical Support Hotline You can also contact our technical staff at the following telephone and fax numbers Help for Users in Malaysia Contacts for information support and services are World Wide Web http www epson com my Information on product specifications drivers for download Frequently Asked Questions FAQ Sales Enquiries questions through e mail Epson Trading ...

Page 212: ...elpline For Service Product info or to order a cartridge 18004250011 9AM 9PM This is a Toll free number For Service CDMA Mobile Users 3900 1600 9AM 6PM Prefix local STD code Phone 603 56288222 Phone 603 56288333 Phone 080 30515000 Fax 30515005 Location Telephone number Fax number Mumbai 022 28261515 16 17 022 28257287 Delhi 011 30615000 011 30615005 Chennai 044 30277500 044 30277575 Kolkata 033 22...

Page 213: ...address below World Wide Web http www epson com ph Information on product specifications drivers for download Frequently Asked Questions FAQ and E mail Enquiries are available Epson Helpdesk Phone 63 2 813 6567 Our Hotline team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Phone 63...

Page 214: ...nfig 79 PCL 69 printing 58 PS3 71 quick print job 65 91 reserve job data 91 reset 65 setup 61 system information 57 tray 57 USB 67 D Duplex printing how to use Windows 39 Duplex Unit how to install 98 how to remove 101 specifications 204 E Emulation menu 58 EPSON Status Monitor Accessing EPSON Status Monitor Windows 175 Getting printer status details Windows 177 Installing EPSON Status Monitor Win...

Page 215: ...of the printer 133 Memory module how to install 106 how to remove 111 specifications 205 MP tray Specifications 25 Supported paper 25 N Network menu 68 O Optional paper cassette unit how to install 96 how to remove 98 specifications 203 Options specifications duplex unit 204 specifications hard disk drive 205 specifications memory module 205 specifications optional paper cassette unit 203 specific...

Page 216: ... a new watermark Windows 42 Making Extended settings Windows 173 Making Optional settings Windows 173 Printing the copy protected document Windows 49 Printing with an overlay Windows 46 Printing with storage form overlay Windows 48 print layout Windows 40 Register the storage form overlay data on the USB memory Windows 47 Re Print Job Windows 52 Reserve Job Windows 51 Using an overlay Windows 44 U...

Page 217: ...ection problems 165 operational problems 155 options 163 paper handling problems 163 PCL6 mode 170 PostScript 3 mode 167 printout problems 156 print quality problems 158 USB problems 164 U Unavailable paper 197 USB 202 USB menu 67 W Watermark Windows how to make 42 how to use 42 ...

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