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Customer Support

160

Appendix B

Customer Support

Contacting Customer Support

Before Contacting Epson

If your Epson product is not operating properly and you cannot solve the problem using the
troubleshooting information in your product documentation, contact customer support services
for assistance. If customer support for your area is not listed below, contact the dealer where you
purchased your product.

Customer support will be able to help you much more quickly if you give them the following
information:

❏

Product serial number
(The serial number label is usually on the back of the product.)

❏

Product model

❏

Product software version
(Click

About

,

Version Info

, or similar button in the product software.)

❏

Brand and model of your computer

❏

Your computer operating system name and version

❏

Names and versions of the software applications you normally use with your product

Help for Users in Europe

Check your

Pan-European Warranty Document

for information on how to contact EPSON

Customer support.

Help for Users in Australia

Epson Australia wishes to provide you with a high level of customer service. In addition to your
product documentation, we provide the following sources for obtaining information:

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Summary of Contents for Aculaser M2000 series

Page 1: ...User s Guide NPD3240 00 ...

Page 2: ...r 1 Getting to Know Your Printer Where to Find Information 18 Printer Parts 19 Front view 19 Rear view 19 Inside the printer 21 Control panel 22 Options and Consumable Products 23 Options 23 Consumable products 23 Chapter 2 Printing Tasks Loading Paper into Your Printer 25 MP tray 25 Lower Paper Cassette Unit 27 Selecting and Using Print Media 29 Labels 30 Envelopes 30 Thick paper 31 Semi thick pa...

Page 3: ...ng Web Pages to Fit Your Paper Size 54 Chapter 3 Installing Options Optional Paper Cassette Unit 55 Handling precautions 55 Installing the optional paper cassette unit 55 Removing the optional paper cassette unit 59 Memory Module 59 Installing a memory module 59 Removing a memory module 63 Chapter 4 Replacing Consumable Products Precautions During Replacement 64 Precautions for Replacing the Toner...

Page 4: ...ilable 91 The remaining service life of the toner cartridge is not updated For Windows users only 91 Printout Problems 91 The font cannot be printed 91 Printout is garbled 92 The printout position is not correct 92 Graphics do not print correctly 92 Print Quality Problems 93 The background is dark or dirty 93 White dots appear in the printout 93 Print quality or tone is uneven 93 A vertical line a...

Page 5: ...be installed 108 The edges of texts and or images are not smooth 108 The printer does not print normally via the USB interface 108 The printer does not print normally via the network interface only for the DN model 109 An undefined error occurs Macintosh only 110 Printing in the PCL6 PCL5 Mode Problems 110 The printer does not print 110 The printer does not print correctly in the PCL mode 110 The ...

Page 6: ...s 136 Consumables Information 137 Job Information 137 Notice Settings 138 Uninstalling the Printer Software 139 For Mac OS X users 139 Sharing the Printer on a Network 140 Sharing the Printer 140 For Mac OS X users 140 Chapter 9 About the PostScript Printer Driver System Requirements 141 Printer hardware requirements 141 Computer system requirements 141 Using the PostScript Printer Driver with Win...

Page 7: ...al Specifications Paper 153 Available paper types 153 Paper that should not be used 153 Printable area 154 Printer 155 General 155 Environmental 156 Mechanical 156 Electrical 156 Standard and approvals 156 Interfaces 157 USB interface 157 Ethernet interface 157 Options and Consumable Products 158 Optional paper cassette unit 158 Memory modules 158 Toner cartridge 159 Appendix B Customer Support Co...

Page 8: ...tents 8 Help for Users in Vietnam 162 Help for Users in Indonesia 162 Help for Users in Hong Kong 164 Help for Users in Malaysia 164 Help for Users in India 165 Help for Users in the Philippines 166 Index ...

Page 9: ...of Gretag Macbeth Holding AG Logo ProfileMaker is the trademark of LOGO GmbH IBM and PS 2 are registered trademarks of International Business Machines Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States of America and other countries Apple and Macintosh are registered trademarks of Apple Inc EPSON and EPSON ESC P are registered trademarks and E...

Page 10: ...l Notice Other product names used herein are for identification purposes only and may be trademarks of their respective owners Epson disclaims any and all rights in those marks Copyright 2008 Seiko Epson Corporation All rights reserved ...

Page 11: ...Windows Vista Ultimate x64 Edition Windows Vista Home Premium x64 Edition Windows Vista Home Basic x64 Edition Windows Vista Enterprise x64 Edition and Windows Vista Business x64 Edition Windows XP refers to Windows XP Home Edition and Windows XP Professional Windows XP x64 refers to Windows XP Professional x64 Edition Windows 2000 refers to Windows 2000 Professional Windows Server 2003 refers to ...

Page 12: ...bodily injury c Cautions must be observed to avoid damage to your equipment Notes contain important information and useful tips on the operation of your printer Safety precautions Be sure to follow the precautions carefully to ensure safe efficient operation Be sure to lift the printer by the correct positions as shown below ...

Page 13: ...lace Although the printer is designed to be sturdy rough handling can damage it When handling a toner cartridge always place it on a clean smooth surface Do not attempt to modify a toner cartridge or take it apart It cannot be refilled Do not touch the toner Keep the toner away from your eyes Do not dispose of used toner cartridge or photoconductor unit in fire as they can explode and cause injury...

Page 14: ...nstructions before operating your printer When choosing a place and power source for the printer Place the printer near an electrical outlet where you can easily plug in and unplug the power cord Do not place the printer on an unstable surface Do not put your printer where the cord will be stepped on Slots and openings in the cabinet and the back or bottom are provided for ventilation Do not block...

Page 15: ...hrough cabinet slots as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock Never spill liquid of any kind on the printer Except as specifically explained in the printer s documentation do not attempt to service this product yourself Adjust only those controls that are covered by the operating instructions Improper adjustment of other co...

Page 16: ...ect size and rating Laser safety labels w Warning The performance of procedures and adjustments other than those specified in the printer s documentation may result in hazardous radiation exposure Your printer is a Class 1 laser product as defined in the IEC60825 specifications The label shown is attached to the back of the printer in countries where required Internal laser radiation This is a Cla...

Page 17: ... continuous printing Minimize the risk To minimize the risk of exposure to ozone you should avoid the following conditions Use of multiple laser printers in a confined area Operation in conditions of extremely low humidity Poor room ventilation Long continuous printing together with any of the above Printer location The printer should be located so that the exhaust gases and heat generated are Not...

Page 18: ...all this guide from the Network Utilities CD ROM to your computer s hard disk before referring it The Network Utilities CD ROM may not be included with the product in some countries or regions In this case you can install the Network Guide from the Software CD ROM Font Guide Provides you with information on fonts used on the printer You need to copy this guide or you can open it directly from foll...

Page 19: ...Getting to Know Your Printer 19 Printer Parts Front view a top cover cover A b control panel c standard lower paper cassette d MP tray Multi Purpose tray e subtray f stopper Rear view D model ...

Page 20: ...over b AC inlet c power switch d option cover e parallel interface connector only for the D model f USB interface connector g network interface connector only for the DN model Note This manual uses D model as an example of the rear view illustrations ...

Page 21: ...Getting to Know Your Printer 21 Inside the printer a fuser unit b photoconductor unit c toner cartridge d developer unit ...

Page 22: ...memory reserved for receiving data but not yet printed Flashes when the printer is processing data Off when no data remains in the print buffer d Ready light Green On when the printer is ready indicating that the printer is ready to receive and print data Off when the printer is not ready This light also comes on in combination with other lights to indicate error situations e Start Stop button Swi...

Page 23: ... For details contact the store where you purchased this printer or an EPSON qualified service representative Consumable products The life of the following consumable products is monitored by the printer The printer lets you know when replacements are needed Note Toner cartridge part numbers vary by location h Toner light Orange On when the printer s toner cartridge has run out of toner Flashes to ...

Page 24: ...Getting to Know Your Printer 24 Return toner cartridges are not sold in some areas ...

Page 25: ...ut the paper types and sizes see Paper on page 153 Note After you load papers make sure to set the paper size paper type in the Printer Settings dialog in the printer driver Otherwise paper may not feed properly MP tray The MP tray Multi purpose tray is the paper source that is available for various types of paper such as labels envelopes thick paper and transparencies Note To load envelopes see E...

Page 26: ...ng 3 Load a stack of the desired paper on the center of the paper tray with the printable surface facing up Then adjust the paper guide to the size of the paper Note Make sure to load the paper as far as it will go inside the MP tray Make sure that you do not load paper beyond the limit tab ...

Page 27: ...aise the stopper To prevent printouts from being stacked and pushed out of the output tray every time the printer ejects a couple of the printouts remove them from the tray Lower Paper Cassette Unit This cassette gives you a second paper source in addition to the MP tray 1 Pull the paper cassette out from the unit ...

Page 28: ...3 Load a stack of the desired paper on the center of the paper cassette with the printable surface facing down Note Make sure that you do not load paper beyond the limit mark a limit mark Load letterheads with the printable side facing down and with the letterhead portion at the top ...

Page 29: ...that is longer than A4 size do not raise the stopper To prevent printouts from being stacked and pushed out of the output tray every time the printer ejects a couple of the printouts remove them from the tray Selecting and Using Print Media You can use special media such as labels envelopes thick paper and transparencies ...

Page 30: ... Available paper source MP tray Printer driver settings Note Depending on the quality of labels the printing environment or the printing procedure labels might be wrinkled Make a trial print run before you print on a lot of labels Duplex printing is not available for labels Press a sheet of paper on top of each sheet of labels If the paper sticks do not use those labels in your printer Envelopes A...

Page 31: ...g environment or the printing procedure envelopes might be wrinkled Make a trial print run before you print on a lot of envelopes Duplex printing is not available for envelopes Thick paper Available paper source MP tray Printer driver settings Paper Size MON C10 DL C5 C6 IB5 Paper Source MP tray Paper Size A4 A5 B5 LT EXE Paper Source MP tray Paper Type Thick 121 to 220 g m paper ...

Page 32: ...sparencies Available paper source MP tray Printer driver settings Custom paper size Available paper size 70 0 148 0 mm to 215 9 356 0 mm Available paper source MP tray Printer driver settings Paper Size A4 A5 B5 LT EXE Paper Source Auto Selection Paper Type Semi Thick 91 to 120 g m paper Paper Size A4 LT Paper Source MP tray Paper Type Transparency ...

Page 33: ...ings can be available only for the printer name in which you saved the settings When sharing the printer on a network you cannot create User defined size at the client For Mac OS X 10 2 or 10 3 follow the steps below to save your custom paper size 1 Open the Page Setup dialog box 2 Select Custom Page Size from the Settings drop down list 3 Click New 4 Enter the setting s name and specify the paper...

Page 34: ... You can change the print quality of printouts through settings in the printer driver In the Automatic setting you can select a print mode according to your printing purpose The printer driver makes optimal settings depending on the print mode you have selected In the Advanced setting you have more setting options Note The printer driver s online help provides details on printer driver settings No...

Page 35: ...g Tasks 35 2 Select Automatic then choose desired printing quality 3 Click OK For Mac OS X users 1 Open the Print dialog box 2 Select Printer Settings from the drop down list and select the Basic Settings tab ...

Page 36: ...Printing Tasks 36 3 Select Automatic then choose the resolution from the drop down list Using the Advanced setting For Windows users 1 Click the Basic Settings tab ...

Page 37: ...fined setting other settings such as Print Quality and Screen are set automatically Changes are shown in the current settings list on the Setting Information dialog box that appears by pressing the Setting Info button on the Optional Settings tab For Mac OS X users 1 Open the Print dialog box 2 Select Printer Settings from the drop down list and select the Basic Settings tab ...

Page 38: ...wn in the Summary drop down list in the Print dialog box Customizing print settings If you need to change detailed settings make the settings manually Note To print the highest resolution set Print Quality to Maximum For Windows users 1 Click the Basic Settings tab 2 Select Advanced then click More Settings 3 Make appropriate settings For details about each setting see online help 4 Click OK For M...

Page 39: ...or Windows users Note When sharing the printer on a network the Save Settings is grayed out and you cannot create a custom setting at the client 1 Click the Basic Settings tab 2 Select Advanced then click Save Settings to open the Custom Settings dialog box 3 Type a name for your custom settings in the Name box then click Save Your settings will appear in the list on the Basic Settings tab Note To...

Page 40: ...ndard feature of Mac OS X Toner Save mode To reduce the amount of toner used in printing documents you can print rough drafts using the Toner Save mode Note This function is for Windows only 1 Click the Basic Settings tab 2 Select Advanced then click More Settings to open the More Settings dialog box 3 Select the Toner Save check box then click OK Setting the Advanced Layout Duplex printing This f...

Page 41: ...tings click Duplex Settings to open the Duplex Settings dialog box 4 Make appropriate settings For details about each setting see online help 5 Click OK Note The alert screen appears on the computer Click OK For Mac OS X users 1 Open the Print dialog box 2 Select Printer Settings from the drop down list and select the Basic Settings tab ...

Page 42: ... the Duplex Settings dialog box 5 Make appropriate settings For details about each setting see online help 6 Click Print Modifying the print layout This function allows you to print multiple pages on single sheets of paper For Windows users 1 Click the Advanced Layout tab 2 Select the Print Layout check box and the number of pages you want to print on one sheet of paper ...

Page 43: ...t Settings dialog box appears 4 Make appropriate settings For details about each setting see online help 5 Click OK For Mac OS X users 1 Open the Print dialog box 2 Select Layout from the drop down list 3 Select the number of pages you want to print on one sheet of paper from the drop down list ...

Page 44: ...s automatically to fit the output paper select the desired paper size from the Output Paper drop down list If you want to resize pages to a specified magnification select the Zoom To check box then specify the percentage You can also select the output paper size 4 Select Upper Left to print reduced page image at upper left corner of the paper or Center to print reduced page image with centering fo...

Page 45: ...Print dialog box 2 Select Paper Handling from the drop down list 3 Select Scale to fit paper size and select the desired paper size from the drop down list Note If you select Scale down only your documents are not enlarged even if you select the large paper size Printing watermarks This function allows you to print a text based or image based watermark on your document For Windows users 1 Click th...

Page 46: ... list 3 If you want to make detailed settings click Watermark Settings and make appropriate settings For details about each setting see online help 4 Click OK For Mac OS X users 1 Open the Print dialog box 2 Select Printer Settings from the drop down list and select the Basic Settings tab ...

Page 47: ...indows users 1 Click the Advanced Layout tab 2 Click New Delete 3 Select Text or BMP and type a name for the new watermark in the Name box 4 If you select Text type the watermark text in the Text box If you select BMP click Browse select the BMP file you want to use then click OPEN 5 Type the watermark name in the Name box 6 Click Save Your watermark will appear in the List box Note To edit the sa...

Page 48: ...r names are set for a printer driver the settings can be available only for the printer name in which you saved the settings When sharing the printer on a network you cannot create an user defined watermark at the client For Mac OS X users 1 Open the Print dialog box 2 Select Printer Settings from the drop down list and select the Basic Settings tab 3 Click Stamp Function 4 Select the Watermark ch...

Page 49: ...rmark select it from the Mark List box then click Edit Text After editing be sure to click Save To remove the saved watermark select it from the Mark List box then click Mark Delete After removing it be sure to click Save 9 Select a custom watermark that has been saved from the Watermark drop down list on the Watermark Setting dialog box and then click OK Note You can register up to 32 custom wate...

Page 50: ...eader Footer Settings 3 Select the items from the drop down list Note If you select Collate Number the number of copies is printed 4 Click OK For Mac OS X users 1 Open the Print dialog box 2 Select Printer Settings from the drop down list and select Basic Settings tab ...

Page 51: ...nction allows you to print a standard form or letterhead onto the original document Note This function is for Windows only The overlay function is available only when High Quality Printer is selected for the Printing Mode in the Extended Settings dialog box from the Optional Settings tab Creating an overlay 1 Open the file that you want to create an overlay 2 From the application access the printe...

Page 52: ...cify whether the overlay will be printed as foreground or background of the document 8 Select the Assign to Paper Source check box to display the form name in the Paper Source drop down list on the Basic Settings tab 9 Click OK in the Create Form dialog box 10 Click OK For Windows 2000 click Apply in the Advanced Layout tab Note To change the settings of the overlay form data you created access th...

Page 53: ...ut each setting see online help 7 Click OK in the Form Selection dialog box 8 Click OK in the Advanced Layout tab 9 Click OK For Windows 2000 click Print Saving an overlaid form pre settings This function allows you to save the settings you made from Printing an overlaid document on page 53 1 From the Form Selection dialog box click Save Delete To open the dialog box see Printing an overlaid docum...

Page 54: ...when printing Install EPSON Web To Page from the printer software CD ROM Note This software is for Windows only After you install EPSON Web To Page the menu bar is displayed on the Microsoft Internet Explorer Toolbar If it does not appear select Toolbars from the View menu of Internet Explorer and then select EPSON Web To Page ...

Page 55: ...nit on page 158 Handling precautions Always pay attention to the following handling precautions before installing the option Be sure to lift the printer from the positions shown below w Warning To lift the printer safely you must hold it in the positions shown above If carried incorrectly the printer may be dropped and damaged or cause an injury Installing the optional paper cassette unit 1 Turn t...

Page 56: ... prevent getting an electrical shock 2 Carefully remove the optional paper cassette unit from its carton and place it where you intend to set up the printer Note Remove the protective materials from the unit Keep all protective materials in case you want to ship the optional paper cassette unit in the future ...

Page 57: ... the unit then lower the printer gently onto the unit so that the connector and two pins on the top of the unit fit into the terminal and the holes on the bottom of the printer respectively Note You can install up to two optional paper cassette units When you install two units stack them up against each other and then place the printer on them ...

Page 58: ... the paper cassette out from the unit 6 Turn the lever to the position as shown below to lock the optional paper cassette unit 7 Insert the paper cassette back into the unit 8 Reconnect all the interface cables and the power cord ...

Page 59: ...Mac OS X 10 3 and 10 4 or Print Center for Mac OS X 10 2 and then re register the printer Removing the optional paper cassette unit Perform the installation procedure in reverse Memory Module By installing a Dual In line Memory Module DIMM you can increase printer memory up to 288 MB 320 MB for the DN models You may want to add additional memory if you are having difficulty printing complex graphi...

Page 60: ...e printer off and unplug the power cord OFF c Caution Make sure to unplug the power cord from the printer to prevent getting an electrical shock 2 Remove the screw on the option cover on the back of the printer using the screw driver ...

Page 61: ...Installing Options 61 3 Remove the option cover 4 Identify the memory slot The position is shown below a memory slot 5 Push a white stopper until it stops ...

Page 62: ...rrect way Do not remove any modules from the circuit board Otherwise the printer will not work 8 Reattach the option cover 9 Tighten the screw on the option cover using the screw driver 10 Reconnect all the interface cables and the power cord 11 Plug the printer s power cord into an electrical outlet 12 Turn on the printer To confirm that the option is installed correctly print a Status Sheet See ...

Page 63: ...he printer using Print Setup Utility for Mac OS X 10 3 and 10 4 Print Center for Mac OS X 10 2 and then re register the printer Removing a memory module w Warning Be careful when working inside the printer as some components are sharp and may cause injury c Caution Before you remove a memory module be sure to discharge any static electricity by touching a grounded piece of metal Otherwise you may ...

Page 64: ...ause injury Dispose of them according to local regulations Precautions for Replacing the Toner Cartridge When the Toner light and the Error light are on the printer has run out of toner If the indicator lights light up in this manner or if a message is displayed on the EPSON Status Monitor screen replace the toner cartridge Always observe the following handling precautions when replacing the consu...

Page 65: ...ildren Do not dispose of used consumable products in fire as they may explode and cause injury Dispose of them according to local regulations If toner is spilled use a broom and dustpan or a damp cloth with soap and water to clean it up Because the fine particles can cause a fire or explosion if they come into contact with a spark do not use a vacuum cleaner Be careful not to touch the fuser which...

Page 66: ...ge otherwise you may damage the printer Never touch the developing roller that is exposed after removing the protective cover otherwise print quality may decline When you replace the toner cartridge wipe paper dust and marks from the metal roller inside the printer with a dry and soft cloth as shown below metal roller ...

Page 67: ...ase is dirty or dusty turn off the printer and clean it with a soft clean cloth moistened with a mild detergent c Caution Never use alcohol or paint thinner to clean the printer cover These chemicals can damage the components and the case Be careful not to get water onto the printer mechanism or any electrical components Cleaning the pickup roller 1 Turn off the printer OFF ...

Page 68: ...r 68 2 Pull the paper cassette unit out and remove the papers 3 Gently wipe the rubber parts of the pickup roller inside the printer with a well wrung wet cloth 4 Load the papers back on the paper cassette unit and reinstall the cassette ...

Page 69: ...inside the printer 1 Open the top cover and MP tray 2 Remove the developer unit containing the toner cartridge 3 Put your finger into the hole of the outer green knob on each side of the photoconductor unit Then pull the photoconductor unit towards you ...

Page 70: ...y be very hot If you must touch one of these areas wait 30 minutes to allow the heat to subside before doing so c Caution Never touch the developing roller that is exposed after removing the protecting cover otherwise print quality may decline Do not expose the photoconductor unit to room light any longer than necessary Never touch the photoconductor unit s light sensitive drum otherwise print qua...

Page 71: ...ow metal roller 5 Move the green cleaning lever of the photoconductor wire back and forth slowly several times from one end to the other Note If the protective tape is stuck on the photoconductor unit remove the tape before moving the cleaning lever After cleaning make sure to return the green cleaning lever to the original position until it locks ...

Page 72: ...ning and Transporting the Printer 72 6 Insert the photoconductor unit slowly all the way in 7 Insert the developer unit containing the toner cartridge slowly all the way in 8 Close the top cover and MP tray ...

Page 73: ...t of space required around the printer to ensure smooth operation a 20 cm b 20 cm c 30 cm d 50 cm e 30 cm To install and use any of the following options you will need the indicated amount of additional space The 250 sheet paper cassette unit adds 10 cm 3 9 in to the bottom of the printer In addition to space considerations always heed the following precautions when finding a place to locate the p...

Page 74: ...pliances are plugged into Use a grounded outlet that matches the printer s power plug Do not use an adapter plug Only use an outlet that meets the power requirements for this printer For long distances Repacking the printer If you need to transport your printer for long distances carefully repack it using the original box and packing materials 1 Turn off the printer and remove the following items ...

Page 75: ... precautions when you need to move the printer for short distances 1 Turn off the printer and remove the following items Power cord Interface cables Loaded Paper Installed options 2 Be sure to lift the printer by the correct positions as shown below c Caution When moving the printer always keep it horizontal ...

Page 76: ...jammed paper with both hands to avoid tearing it If jammed paper is torn and remains in the printer or if paper is jammed in a place not mentioned in this section contact your dealer Make sure that the paper type that is loaded is the same as the Paper Type setting in the printer driver Do not expose the photoconductor unit to sunlight at all w Warning Be careful not to touch the fuser which is ma...

Page 77: ...e 1 Remove the standard paper cassette gently pull any sheets of paper out and reinstall the paper cassette Paper Jam around the 250 sheet Paper Cassette Unit 1 Remove the optional paper cassette gently pull any sheets of paper out and reinstall the paper cassette ...

Page 78: ...andard paper cassette gently pull any sheets of paper out and reinstall the paper cassette Paper Jam in the 250 sheet Paper Cassette Unit 1 Remove the optional paper cassettes from the bottom one then gently pull any sheets of paper out ...

Page 79: ...Troubleshooting 79 2 Reinstall the paper cassettes Paper Jam inside the printer 1 Open the top cover and MP tray 2 Remove the developer unit containing the toner cartridge ...

Page 80: ...ll the photoconductor unit towards you w Warning Be careful not to touch the fuser which is marked CAUTION HOT SURFACE or the surrounding areas If the printer has been in use the fuser and the surrounding areas may be very hot If you must touch one of these areas wait 30 minutes to allow the heat to subside before doing so ...

Page 81: ...ing the protecting cover otherwise print quality may decline Do not expose the photoconductor unit to room light any longer than necessary Never touch the photoconductor unit s light sensitive drum otherwise print quality may decline 4 Gently pull any sheets of paper out straight towards you ...

Page 82: ...the way in 6 Insert the developer unit containing the toner cartridge slowly all the way in Note If you cannot insert the developer unit all the way in remove and insert the photoconductor unit then insert the developer unit again 7 Close the top cover and MP tray ...

Page 83: ...the MP tray 1 Remove the paper on the subtray then bring the subtray back into the MP tray c Caution Even if you see any jammed paper when you perform this step do not pull it out Otherwise the printer may be damaged 2 Open the top cover ...

Page 84: ...e photoconductor unit Then pull the photoconductor unit towards you w Warning Be careful not to touch the fuser which is marked CAUTION HOT SURFACE or the surrounding areas If the printer has been in use the fuser and the surrounding areas may be very hot If you must touch one of these areas wait 30 minutes to allow the heat to subside before doing so ...

Page 85: ...ing the protecting cover otherwise print quality may decline Do not expose the photoconductor unit to room light any longer than necessary Never touch the photoconductor unit s light sensitive drum otherwise print quality may decline 5 Gently pull any sheets of paper out straight towards you ...

Page 86: ...Insert the developer unit containing the toner cartridge slowly all the way in Note If you cannot insert the developer unit all the way in remove and insert the photoconductor unit then insert the developer unit again 8 Close the top cover and load the paper back on the MP tray ...

Page 87: ...bleshooting 87 Note For details about loading papers see MP tray on page 25 Paper Jam around the rear cover 1 Open the rear cover 2 Pull the green labeled lever down and gently pull any sheets of paper out ...

Page 88: ...Troubleshooting 88 3 Close the rear cover 4 Open and close the top cover Paper Jam around the DM tray 1 Remove the standard paper cassette ...

Page 89: ...ray and gently pull any sheets of paper out Note Do not touch any metal part except the green lever on the DM tray 3 From the front view push the DM tray and gently pull any sheets of paper out 4 Reinstall the paper cassette 5 Open and close the top cover ...

Page 90: ...n off the printer check the power cord connections between the printer and the electrical outlet then turn the printer back on The electrical outlet may be controlled by an outside switch or an automatic timer Make sure that the switch is turned on or plug another electrical device into the outlet to check whether the outlet is operating properly Cause What to do The printer is offline Press the S...

Page 91: ...tus sheet to see if the printer recognizes the optional product If not reinstall the optional product For Windows users EPSON Status Monitor is not installed For Macintosh users you do not re register the printer For Windows users You have to install EPSON Status Monitor or make settings manually in the printer driver See Making Optional Settings on page 113 For Macintosh users When you have attac...

Page 92: ...face cable If you are using the USB interface use a Revision 2 0 cable Cause What to do The page length and margins may be set incorrectly in your application Make sure that you are using the correct page length and margin settings in your application The Paper Size setting may be incorrect Make sure that the correct paper size is selected in the printer driver settings MP Tray Size setting may be...

Page 93: ... the Extended Settings dialog box then lighten the Density setting Cause What to do The paper path inside the printer may be dusty Clean internal printer components by printing three pages with only one character per page Cause What to do Your paper may be moist or damp Do not store paper in a humid or damp environment The toner cartridge may be near the end of its service life If the message in E...

Page 94: ...rinted characters may appear distorted or broken Smooth high quality copier paper is recommended for best results See Available paper types on page 153 for information on choosing paper Cause What to do The printer may have loaded more than one sheet at a time Remove the paper stack and fan it Tap it on a flat surface to even the edges then reload the paper The problem may be with your application...

Page 95: ... box in the More Settings dialog box for Windows users or in the Advanced dialog for Mac users The toner cartridge may be near the end of its service life If the message in EPSON Status Monitor indicates that the toner cartridge is near the end of its service life replace it See Precautions for Replacing the Toner Cartridge on page 64 For Windows users you can also check the remaining service life...

Page 96: ... you have selected the correct paper source in your application There may be no paper in the paper source Load paper into the selected paper source The size of loaded paper differs from the selected paper size in the printer driver Make sure that the correct paper size is selected in the printer driver settings The size type of loaded paper is not selected in the Printer Settings dialog box In the...

Page 97: ...he pickup roller For instructions see Cleaning the pickup roller on page 67 The optional paper cassette may not be installed properly See Optional Paper Cassette Unit on page 55 for instructions on installing an optional paper cassette unit Cause What to do The paper is jammed at the optional paper cassette See Clearing Jammed Paper on page 76 to clear jammed paper Cause What to do The installed o...

Page 98: ... software installation Incorrect or incomplete software installation can lead to USB problems Take note of the following and perform the recommended checks to ensure proper installation Checking printer software installation When using Windows Vista Vista x64 XP XP x64 2000 Server 2003 or Server 2003 x64 you must follow the steps in the Setup Guide packed with the printer to install the printer so...

Page 99: ...N model Cannot install software or drivers Cannot access the shared printer Note For the additional driver to be installed please see the table below Cause What to do You are not accessing the operating system with the administrative privilege Access the operating system with the administrative privilege Cause What to do Inappropriate texts are used for the Share name of the shared printer Do not ...

Page 100: ... 135 The status of the lights are illustrated below Server OS Client OS Additional Driver Windows 2000 Windows XP or 2000 clients Intel Windows 2000 Windows XP Windows XP or 2000 clients Intel Windows 2000 or XP Windows XP x64 clients x64 Windows XP Windows XP x64 Server 2003 or Server 2003 x64 Windows XP or 2000 clients x86 Windows 2000 Windows XP and Windows Server 2003 Windows XP x64 clients x6...

Page 101: ...han 2 seconds in order not to receive form feed command Status Sheet Explanation The printer is printing the status sheet Wait until the printing is finished Writing ROM Explanation The ROM module in the slot is being written Wait until the light is off Sleep Mode Explanation The printer is currently in the power save mode This mode is canceled when the printer receives print data Warming Up Expla...

Page 102: ...ity of the printout is not acceptable simplify the page by limiting the number of graphics or reducing the number and size of fonts You may need to increase the amount of printer memory so that you can get the desired print quality for your document For more information on adding memory see Memory Module on page 59 Insufficient Memory for Current Task Explanation The printer has insufficient memor...

Page 103: ...ing the toner cartridge Toner Low Explanation The toner cartridge is near the end of its service life Prepare a new toner cartridge RAM check Explanation The printer is checking the RAM Check Paper Type Explanation The paper loaded in the printer does not match the paper type setting in the printer driver Load the correct type of paper into the printer To clear the warning press the Information bu...

Page 104: ...s error persists consult your dealer Installed Toner Cartridge is Not a Genuine EPSON Product Explanation The installed toner cartridge is not a genuine EPSON product Installing a genuine toner cartridge is recommended Using a non genuine toner cartridge may affect print quality EPSON shall not be liable for any damages or problems arising from the use of consumable products not manufactured or ap...

Page 105: ...l Feed Explanation Indicates that the Manual Feed setting is selected in the printer driver Make sure that the desired paper is displayed in the printer driver and loaded in the manual feed slot on the MP tray You have to press the Start Stop button once when you want to print in manual feed mode If you want to print from the MP tray or the optional 250 sheet Paper Cassette Unit after printing in ...

Page 106: ... default configuration or to the last settings that were saved Service Required engine error Explanation A print engine error has been detected Turn off the printer Wait at least 5 seconds then turn it back on If the lights come on again turn off the printer unplug the power cord and contact a qualified service representative Cancel All Print Jobs Explanation The printer is canceling all print job...

Page 107: ...individually for each interface which receives print job data Set the emulation mode for the interface you are using to PS3 Set the emulation mode through the SelecType Emulation Menu on the printer For details about setting see the Network Guide Cause What to do The Print to file check box is selected in the Print dialog box except on Mac OS X Clear the Print to file check box in the Print dialog...

Page 108: ...ou select is substituted by some other font for display on the screen For Windows users only The appropriate substitution fonts are not correctly specified on the Device Settings sheet of the printer s Properties dialog box Specify the appropriate substitution fonts using the Font Substitution Table Cause What to do The Emulation menu in the printer s Control Panel is not set to PS3 for the interf...

Page 109: ...n a Windows 2000 environment and the Send CTRL D Before Each Job or Send CTRL D After Each Job setting on the Device Settings sheet of the printer s Properties dialog box is set to Yes Make sure that both the Send CTRL D Before Each Job and Send CTRL D After Each Job settings are set to No The network connection is something other than AppleTalk and the Data Format setting is not set to ASCII data...

Page 110: ... driver can only be used on Macintosh computers running Mac OS X version 10 2 8 or later Cause What to do The Print to file check box is selected in the Print dialog box Clear the Print to file check box in the Print dialog box Cause What to do PCL6 mode only Graphics Mode may be set to Vector and the printing data may include the data that cannot be printed in the setting Access the printer drive...

Page 111: ...ituted by some other font for display on the screen Cause What to do PCL6 mode only The resolution is set to Fast 300 dpi Access the printer driver click the Graphics tab then select Fine 600 dpi as the resolution The printer does not have sufficient memory Increase the printer memory PCL6 mode only The RITech is set to Off Access the printer driver click the Graphics tab then select On for RITech...

Page 112: ...ation programs and from your Windows operating system The printer settings made from any Windows applications override the setting made from the operating system From the application Click Print Print Setup or Page Setup from the File menu As necessary click Setup Options Properties or a combination of these buttons Windows Vista users Click Start click Control Panel then double click Printers Rig...

Page 113: ...ttings on the Optional Settings tab Making Optional Settings You can update the installed option information manually if you have installed options to your printer 1 Access the printer driver 2 Click the Optional Settings tab then select Update the Printer Option Info Manually 3 Click Settings The Optional Settings dialog box appears 4 Make settings for each installed option then click OK Displayi...

Page 114: ...s a utility program that monitors your printer and gives you information about its current status Installing EPSON Status Monitor 1 Make sure that the printer is off and that Windows is running on your computer 2 Insert the printer software CD ROM in the CD ROM drive Note If the Epson Installation Program screen does not appear automatically click Start then click Computer for Windows Vista or cli...

Page 115: ...trator privileges in each client 4 Click EPSON Status Monitor 5 Make sure that your printer s icon is selected and click OK 6 Read the license agreement statement then click Accept 7 Select your country or region then click OK EPSON Web site is registered Note Be sure to register the Web site to order consumables online If you click the Cancel button the Web site is not registered but the EPSON St...

Page 116: ...onitoring Netware printers About You can obtain information about EPSON Status Monitor such as product versions or interface versions Simple Status You can check printer status errors and warnings Detailed Status You can monitor detailed printer status When a problem occurs the most probable solution is displayed See Detailed Status on page 117 Consumables Information You can obtain information on...

Page 117: ...for the versions below For Windows XP or 2000 Novell Client 4 91 SP1 for Windows 2000 XP To monitor a NetWare printer connect only one print server to each queue For directions see the Network Guide for the printer You cannot monitor a NetWare queue printer beyond the IPX router because the setting for IPX hops is 0 This product supports NetWare printers configured by a queue based printing system...

Page 118: ...plays the paper size the paper type and the approximate amount of paper remaining in the paper source b Toner Indicates the remaining service life of the toner cartridge The toner icon flashes when the toner cartridge has some error or has neared the end of its service life c Order Online button Clicking this button enables you to order consumables online See Order Online on page 122 for details ...

Page 119: ...uter Deleting Indicates the print job is being deleted Printing Indicates the print job is printed currently Completed Indicates the print job has been finished Canceled Indicates the print job has been cancelled Held Indicates the print job is on hold c User Displays the user name d Computer Displays the name of the computer that sent the print job e Cancel Job button Cancels the selected print j...

Page 120: ...s When using the LPR connection in Windows Vista Vista x64 XP XP x64 2000 Server 2003 or Server 2003 x64 When using the Standard TCP IP connection in Windows Vista Vista x64 XP XP x64 2000 Server 2003 or Server 2003 x64 When using the EpsonNet Print TCP IP connection in Windows Vista Vista x64 XP XP x64 2000 Server 2003 or Server 2003 x64 Note You cannot use this function in the following situatio...

Page 121: ...ion function Therefore you can monitor the printer without selecting this check box e More Settings button Opens the More Settings dialog box to set how to communicate with the shared printer f Display the Order Online window automatically check box When this check box is selected the Order Online window appears automatically when a consumable becomes low or reaches end of service life and keeps a...

Page 122: ... in which you can set the URL for placing an order appears j Monitor Settings button Opens the Monitor Settings dialog box to set the monitoring interval a Text box Displays the consumables and codes b Order Now Find Dealer button Connects to the URL where you can place an order and find the dealer nearest you If you do not want a confirmation message select the Do not display the confirmation mes...

Page 123: ...ick Add or Remove Programs For Windows 2000 click Start point to Settings then click Control Panel 3 For Windows Vista double click the Programs and Features icon For Windows XP XP x64 Server 2003 or Server 2003 x64 click the Change or Remove Programs icon For Windows 2000 double click the Add Remove Programs icon 4 For Windows Vista select EPSON Printer Software then click Uninstall Change For Wi...

Page 124: ...he Printer on a Network Sharing the printer This section describes how to share the printer on a standard Windows network The computers on a network can share a printer that is directly connected to one of them The computer that is directly connected to the printer is the print server and the other computers are the clients which need permission to share the printer with the print server The clien...

Page 125: ...sta x64 XP XP x64 2000 Server 2003 or Server 2003 x64 as a print server then install the additional drivers Note You must access Windows XP XP x64 2000 Server 2003 or Server 2003 x64 as the Administrators of the local machine 1 For a Windows Vista or Vista x64 print server click Start click Control Panel then double click Printers For a Windows XP XP x64 Server 2003 or Server 2003 x64 print server...

Page 126: ...the name in the Share name box Note Do not use spaces or hyphens for the Share name or an error may occur For a Windows 2000 print server select Shared as then type the name in the Share Name box 4 Select the additional drivers Note If the computers of the server and clients use the same OS you do not have to install the additional drivers Just click OK after step3 ...

Page 127: ...About the Printer Software for Windows 127 On the Windows XP XP x64 2000 Server 2003 or Server 2003 x64 print server Click Additional Drivers Select Windows being used for clients then click OK ...

Page 128: ...a XP 2000 Server 2003 clients x64 Type 3 User Mode for Windows Vista x64 XP x64 or Server 2003 x64 clients Do not select additional drivers other than the drivers listed in the above table The other additional drivers are not available Server Name Client OS Driver Windows 2000 Windows XP or 2000 clients Intel Windows 2000 Windows XP Windows XP or 2000 clients Intel Windows 2000 or XP Windows XP x6...

Page 129: ...N Status Monitor from the CD ROM with administrator privileges in each client For Windows Vista if you want to monitor a shared printer with several users on a client computer select the Allow monitoring of the shared printers check box in EPSON Status Monitor With Windows Vista Vista x64 XP XP x64 or 2000 Follow the steps below to set Windows Vista Vista x64 XP XP x64 or 2000 clients You can inst...

Page 130: ...inter attached to another computer then click Next For Windows Vista or Vista x64 click Add a network wireless or Bluetooth printer If the shared printer is found automatically proceed to step 5 If not click stop and click The printer that I want isn t listed then go to step 4 4 For Windows 2000 type the name of the shared printer then click Next Note You can also type the name of the computer tha...

Page 131: ...t is connected to the shared printer and the name of the shared printer then click Next Note for Windows Vista users When the dialog box to enter user name and password appears enter the information about the print server then click the name of the shared printer When the Add Printer dialog box appears click Next Note The name of the shared printer may be changed by the computer or server that is ...

Page 132: ... in the clients when setting the network system without installing the additional drivers in the print server The on screen displays on the following pages may differ depending on the version of Windows OS Note When installing in Windows XP XP x64 or 2000 clients you must access Windows XP XP x64 or 2000 as the Administrator For Windows Vista or Vista x64 even if you are not an administrator or po...

Page 133: ... not found may appear Click Yes for Windows 2000 or Continue Anyway for Windows Vista Vista x64 XP XP x64 Server 2003 or Server 2003 x64 and continue installing The folder name differs depending on the OS being used 3 Select the name of the printer click OK then follow the on screen instructions Client s OS Folder Name Windows Vista XP or 2000 Language WINVISTA_XP_2K Windows Vista x64 or XP x64 La...

Page 134: ...on programs and from your Windows operating system Mac OS X Register your printer in Printer Setup Utility for Mac OS X 10 3 and 10 4 or Print Center for Mac OS X 10 2 click Print on the File menu of any application then select your printer From an application To open the Paper Setting dialog box select Page Setup from the File menu on any application To open the Basic Settings tab select Print fr...

Page 135: ...tor and before doing the procedure below you need to open the Print dialog box so the EPSON Status Monitor can display the current status of the printer 1 Open the Applications folder on your hard disk drive then open the Utilities folder 2 Double click the Printer Setup Utility for Mac OS X 10 3 and 10 4 or Print Center for Mac OS X 10 2 icon 3 Select your printer from the Name list and click the...

Page 136: ...ed Detailed Status You can monitor detailed printer status When a problem occurs the most probable solution is displayed See Detailed Status on page 136 Consumables Information You can obtain information on paper sources and consumable products See Consumables Information on page 137 Job Information You can check print job information See Job Information on page 137 Notice Settings You can make sp...

Page 137: ...f the genuine EPSON toner cartridge is used Job Information a Paper Displays the paper size the paper type and the approximate amount of paper remaining in the paper source b Toner Indicates the remaining service life of the toner cartridge The toner icon flashes when the toner cartridge has some error or has neared the end of its service life ...

Page 138: ... the print job is printed currently Completed Indicates the print job has been finished Canceled Indicates the print job has been cancelled c User Displays the user name d Computer Displays the name of the computer that sent the print job e Cancel Job button Cancels the selected print job You can only cancel the jobs you send f Refresh button Refreshes the information on this menu g Display Settin...

Page 139: ...ppears read the statement click Continue then click Agree 7 Select Uninstall from the menu at the upper left then click Uninstall 8 Follow the on screen instructions b Monitor the printing status check box When this check box is selected EPSON Status Monitor monitors the printer status during a print job is processed c Pop up Notice Sets the notification to be displayed d Monitor Settings button O...

Page 140: ... is directly connected to one of them The computer that is directly connected to the printer is the print server and the other computers are the clients which need permission to share the printer with the print server The clients share the printer via the print server For Mac OS X users Use the Printer Sharing setting which is a standard feature of Mac OS X 10 2 or later See your operating system ...

Page 141: ...requirements Note To use the PostScript 3 printer driver with a USB interface your computer must be Macintosh OS X 10 3 9 or later Windows XP XP x64 or 2000 There are no restrictions for these systems Mac OS X Recommended Memory Standard 64 MB for duplex printing of image data at Maximum OS Microsoft Windows Vista Vista x64 XP XP x64 or 2000 Mac OS X ver 10 2 8 or later Minimum Recommended Compute...

Page 142: ...s Monitor and PostScript 3 driver at the same time when the printer is connected via a parallel port It may damage the system Note Installing the printer software for Windows Vista Vista x64 XP XP x64 or 2000 may require administrator privileges If you have problems ask your administrator for more information Turn off all virus protection programs before installing the printer software 1 Make sure...

Page 143: ...strator privileges If you have problems ask your administrator for more information Turn off all virus protection programs before installing the printer software 1 Make sure that the printer is turned off Insert the printer software CD ROM into your CD ROM drive 2 Connect your computer to the printer with a USB cable then turn on the printer Note for Windows Vista Without the Windows driver or the...

Page 144: ...hat comes with your printer for details Turn off all virus protection programs before installing the printer software 1 Make sure that the printer is turned on Insert the printer software CD ROM into your CD ROM drive 2 For Windows Vista Vista x64 XP or XP x64 click Start point to Printer and Faxes and click Add a printer in the Printer Tasks menu For Windows 2000 click Start point to Settings and...

Page 145: ...Windows 2000 Use the following settings if your machine is running Windows 2000 and the printer is connected through an network interface using the AppleTalk protocol Select PS3 as the Network setting in the control panel s Emulation Menu For details about setting see the Network Guide On the Device Settings sheet of the printer s Properties dialog box make sure that SEND CTRL D Before Each Job an...

Page 146: ...the screen Click Install Note For Mac OS X 10 3 and 10 4 if the Authenticate window appears enter the user name and password for an administrator 6 When installation is done click Close Selecting the printer After installing the PostScript 3 printer driver you need to select the printer In a network environment For Mac OS X users Note Although EPSON FireWire appears in the interface pop up list yo...

Page 147: ...not be used with the PostScript 3 printer driver 4 Follow the instructions as appropriate below to select your printer AppleTalk Select your printer from the Name List then select Auto Select from the Printer Model List IP Printing Select Epson from the Name List then select your printer from the Printer Model List USB Select your printer from the Name List then select your printer from the Printe...

Page 148: ...ver settings in the PostScript printer driver To access the printer driver see Accessing the printer driver on page 134 Changing the printer setup settings You can change or update the printer setup settings according to the options installed in your printer Note for Mac OS X users When Super is selected as the resolution the following functions in the printer driver cannot be used For Mac OS X us...

Page 149: ... printed System requirements Your computer must meet the following system requirements to be able to use the PCL6 PCL5 printer driver To use the PCL6 PCL5 printer driver your computer must be running Microsoft Windows Vista Vista x64 XP XP x64 Server 2003 Server 2003 x64 or have installed the 2000 Service Pack 3 or later For Windows Vista Minimum memory Recommended memory 128 MB for a simple print...

Page 150: ...e with Intel EM64T or AMD 64 CPU Hard Disk 10 25 MB free for driver installation Memory 512MB 512 MB Display Super VGA supporting DirectX 9 with 32MB graphics memory or more Minimum Recommended Computer IBM PC series or IBM compatible with Pentium or higher CPU IBM PC series or IBM compatible with Pentium II or higher CPU Hard Disk 10 25 MB free for driver installation Memory 128 MB 256 MB for Ser...

Page 151: ...rinter then click Next 5 Select the OS that you are using and the Yes or No check box depending on whether you want to share your printer on the network or not Then click Next Note When using setup exe to do the installation you can select a platform different from the current Windows OS in Available Platforms This is so that when you perform an installation using Point Print you can upload printe...

Page 152: ...PCL6 printer driver You can change the PCL6 printer settings in the PCL6 printer driver To access the printer driver see Accessing the printer driver on page 112 Updating the printer driver When you install optional products you have to update the printer driver manually 1 Click the Printer tab of the Properties dialog box 2 Select the option that you installed ...

Page 153: ...ser printers other black and white laser printers color copiers black and white copiers or ink jet printers Previously printed paper by any color laser printers other black and white laser printers color copiers black and white copiers ink jet printers or thermal transfer printers Carbon paper carbonless paper thermal sensitive paper pressure sensitive paper acid paper or paper that uses high temp...

Page 154: ...per Paper that is too smooth or too rough Paper that is different on the front and back Paper that is folded curled wavy or torn Paper of irregular shape or paper that does not have right angle corners Printable area 4 mm minimum margin on all sides The printable width should be 202 mm or less Note The printable area varies depending on the emulation mode in use When using ESC Page language there ...

Page 155: ... labels Standard lower paper cassette Up to 28 mm of plain paper 60 120 g m Up to 250 sheets of plain paper 80 g m Paper output For all paper types and size Paper output capacity Up to 250 sheets of plain paper 80 g m 200 sheets of plain paper for duplex printing 80 g m Duplex Paper Type Paper Size Plain paper Semi thick paper A4 Letter LT Printer language ECP Page printer language ESC P 2 24 pin ...

Page 156: ...ature In use 10 to 32 5 C 50 to 90 5 F Not in use 0 to 35 C 32 to 95 F Humidity In use 15 to 80 RH Not in use 5 to 85 RH Altitude 2500 meters 8200 feet maximum Dimensions Height 255 mm 10 0 in Width 378 mm 14 9 in Depth 390 mm 15 4 in Weight Approx 11 5 kg about 25 4 lb Excluding consumables and options Rated voltage 110 V 120 V 220 V 240 V Rated frequency 50 Hz 60 Hz 50 Hz 60 Hz Rated current 8 9...

Page 157: ...puter must support USB 2 0 in order to use USB 2 0 as the interface to connect your computer to the printer Ethernet interface You can use an IEEE 802 3 100BASE TX 10 BASE T straight through shielded twisted pair interface cable with an RJ45 connector Note Ethernet Interface may not be available depending on the printer model Low Voltage Directive 2006 95 EC EMC Directive 2004 108 EC EN 60950 1 EN...

Page 158: ...les company Product code C12C802461 Paper size A4 A5 B5 Letter LT Legal LGL Executive EXE Government Legal GLG F4 Paper weight 60 to 120 g m 16 to 32 lb Paper feed One paper cassette mounted Automatic feed delivery system Cassette capacity up 250 sheets each Paper types Plain paper Semi thick paper Power supply DC 24 V 0 7 A and DC 3 3 V 0 34 A supplied by the printer Dimensions and weight Height ...

Page 159: ...08 EC 2 Return toner cartridges are not sold in some areas Product code model 1 High Capacity Toner Cartridge 0435 0439 Standard Capacity Toner Cartridge 0436 0440 Return High Capacity Toner Cartridge 2 0437 0441 Return Standard Capacity Toner Cartridge 2 0438 0442 Storage temperature 0 to 35 C 32 to 95 F Storage humidity 15 to 80 RH ...

Page 160: ...g information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or similar button in the product software Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normally use with your product Help for Users in Europe Check y...

Page 161: ...staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located Many types of queries are answered here The Helpdesk numbers are We encourage you to have all the relevant information on hand when you ring The more information you prepare the faster we can help solve the problem This information includes your Epson product documentation type of com...

Page 162: ...eam can help you with the following over the phone Sales enquiries and product information Product usage questions or problem Enquiries on repair service and warranty Help for Users in Vietnam Contacts for information support and services are Help for Users in Indonesia Contacts for information support and services are World Wide Web http www epson co id Information on product specifications drive...

Page 163: ...04 Bandung Lippo Center 8th floor Jl Gatot Subroto No 2 Bandung Phone Fax 62 22 7303766 Surabaya Hitech Mall lt IIB No 12 Jl Kusuma Bangsa 116 118 Surabaya Phone 62 31 5355035 Fax 62 31 5477837 Yogyakarta Hotel Natour Garuda Jl Malioboro No 60 Yogyakarta Phone 62 274 565478 Medan Wisma HSBC 4th floor Jl Diponegoro No 11 Medan Phone Fax 62 61 4516173 Makassar MTC Karebosi Lt Ill Kav P7 8 JI Ahmad Y...

Page 164: ...d Questions FAQs Latest versions of Epson product drivers Users can access our World Wide Web home page at http www epson com hk Technical Support Hotline You can also contact our technical staff at the following telephone and fax numbers Help for Users in Malaysia Contacts for information support and services are World Wide Web http www epson com my Information on product specifications drivers f...

Page 165: ...ucts enquiry are available Epson India Head Office Bangalore Epson India Regional Offices Fax 603 56288388 399 Phone 603 56288222 Phone 603 56288333 Phone 080 30515000 Fax 30515005 Location Telephone number Fax number Mumbai 022 28261515 16 17 022 28257287 Delhi 011 30615000 011 30615005 Chennai 044 30277500 044 30277575 Kolkata 033 22831589 90 033 22831591 Hyderabad 040 66331738 39 040 66328633 C...

Page 166: ...n Philippines Corporation at the telephone and fax numbers and e mail address below World Wide Web http www epson com ph Information on product specifications drivers for download Frequently Asked Questions FAQ and E mail Enquiries are available Epson Helpdesk Phone 63 2 813 6567 Our Hotline team can help you with the following over the phone Sales enquiries and product information Product usage q...

Page 167: ...uides Font Guide 18 Network Guide 18 Online Help 18 Setup Guide 18 User s Guide 18 H Headers and footers how to use 49 Help Epson 160 I Installing options installing a memory module 59 installing the paper cassette unit 55 memory module 59 paper cassette unit 55 removing a memory module 63 removing the paper cassette unit 59 Installing the PostScript printer driver for the network interface Window...

Page 168: ...9 standard and approvals 156 transporting 73 transporting long distance 74 transporting short distance 75 Printer driver Accessing the printer driver Macintosh 134 Uninstalling the Printer Software Macintosh 139 Printer driver settings Creating an overlay Windows 51 Making a new watermark Windows 47 Making Extended Settings Macintosh 134 Making Extended settings Windows 113 Making Optional setting...

Page 169: ...rational problems 90 options 97 paper handling problems 96 PCL6 PCL5 mode 110 PostScript 3 mode 106 print quality problems 93 USB problems 97 U Unavailable paper 153 USB 157 W Watermark how to make 47 how to use 45 ...

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