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EPSON AcuLaser CX11/CX11F
Revision B
TROUBLESHOOTING
Fax Function
293
3.6.4 Collecting Error Information
The AcuLaser CX11F has functions to monitor fax jobs and store detailed job and error
histories that are important to analyze fax-relating troubles. The stored information can
be printed out in a variety of forms using the menu function and can be retrieved using
a special tool. According to the facing trouble, select the functions to be used to get
enough information to analyze the trouble.
3.6.4.1 MFP Maintenance Tool
The MFP Maintenance Tool allows fax-relating user-established data stored on the
product to be retrieved and stored into a computer and rewritten into the product. The
intended purpose of the tool is to backup the user data in case of product failure which
requires a replacement unit.
TOOL FUNCTIONS OVERVIEW
[User data] Menu
Downloads the user data into a computer.
Retrieves the user-established setups and data stored on the product and writes
them into a computer.
Uploads the user data into the product (fax unit).
Rewrites the user data into the product.
[Trouble Info Collection] Menu
Retrieves a backup data.
This function is intended to collect error information on the product. The error
information can be retrieved and stored into a computer as a file.
When fax troubles especially due to environment configuration occur, get the error
information using [Trouble Info Collection] function to provide it to the analyzing
department. For details on the tool, refer to
“5.3.2 Retrieving/Writing User Data”
. The table below shows the information that can be obtained using the function.
Table 3-17. List of Information Obtained by the Tool
Info Name
Description
System error history
Date and time of error occurrence and the error codes (Hex).
Internal error history
Date and time of error occurrence and the error codes (Hex).
System parameter settings
Prints out a list of current system parameter settings.
Communication jobs
Fax jobs stored in the backup data (up to 54 jobs) are sorted by
the parameter and printed out as a list.
Counter
Prints out a list of counter label names and counter settings
SW version
The current S/W version installed on the fax unit is displayed.
Summary of Contents for AcuLaser CX11 Series
Page 1: ...EPSON AcuLaserCX11 CX11F Color Multi Function Page Printer SERVICE MANUAL SEOT04007 ...
Page 11: ...Schematic Diagram of Safety System ...
Page 15: ...C H A P T E R 1 PRODUCTDESCRIPTION ...
Page 75: ...C H A P T E R 2 OPERATINGPRINCIPLES ...
Page 126: ...C H A P T E R 3 TROUBLESHOOTING manuals4you com manuals4you com ...
Page 297: ...C H A P T E R 4 DISASSEMBLYANDASSEMBLY ...
Page 528: ...C H A P T E R 5 ADJUSTMENT manuals4you com manuals4you com ...
Page 543: ...C H A P T E R 6 MAINTENANCE ...
Page 562: ...C H A P T E R 7 APPENDIX manuals4you com manuals4you com ...
Page 618: ...IR A ASSY manuals4you com manuals4you com ...
Page 619: ...IR B ASSY ...
Page 620: ...1 4 3 01 1 01 2 2 DOC COVER manuals4you com manuals4you com ...
Page 621: ...2 3 4 5 6 7 8 9 10 11 1 13 11 17 18 12 22 14 19 16 20 21 15 11 11 13 ADF UNIT ASSY ...
Page 624: ...PAPER GUIDE ASSY manuals4you com manuals4you com ...
Page 627: ...Board C588MAIN BOARD Model Aculaser CX11 CX11F Sheet 1 of 6 Rev A ...
Page 629: ...Board C588MAIN BOARD Model Aculaser CX11 CX11F Sheet 3 of 6 Rev A ...
Page 631: ...Board C588MAIN BOARD Model Aculaser CX11 CX11F Sheet 5 of 6 Rev A ...