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Epson AcuLaser C1700, User Manual

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Epson AcuLaser C1700 User Manual Download Page 80

Printing Problems

Problem

Action

Job did not print or incorrect characters
printed.

Ensure that the 

 (

Ready/Data

) indicator is lit.

Ensure that print media is loaded in the printer.

Verify that you are using the correct print driver.

Ensure that you are using the correct USB cable and that it is securely connected to
the printer.

Verify that the correct print media size is selected.

If you are using a print spooler, verify that the spooler has not stalled.

Print media misfeeds or multiple feeds
occur.

Ensure that the print media you are using meets the specifications for your printer.

See also:

“Usable Print Media” on page 35

Fan the print media before loading it.

Ensure that the print media is loaded correctly.

Ensure that the paper width guides and length guide are adjusted correctly.

Do not overfill the print media sources.

Do not force print media into the MPF when you load it.

Otherwise, it may skew or buckle.

Ensure that the print media is not curled.

Load the recommended print side correctly for the type of print media you are
using.

See also:

“Loading Print Media” on page 36

Turn the print media over or around and try printing again to see if feeding
improves.

Do not mix print media types.

Do not mix reams of print media.

Remove the top and bottom curled sheets of a ream before loading the print media.

Load a print media source only when it is empty.

Epson AcuLaser C1700 Series     User’s Guide

Troubleshooting     

80

Summary of Contents for AcuLaser C1700

Page 1: ...User s Guide NPD4428 00 EN ...

Page 2: ...Panel 14 Printing a Panel Settings Page 16 The Operator Panel 16 The Printer Setting Utility 16 Power Saver Mode 17 Setting the Time for the Power Saver Mode 17 Exiting the Power Saver Mode 18 Chapter 3 Printer Management Software Print Driver 19 Printer Setting Utility Windows Only 19 Status Monitor Windows Only 19 Launcher Windows Only 20 Status Monitor Widget Mac OS X Only 21 Epson AcuLaser C17...

Page 3: ... Print Media 34 Usable Print Media 35 Loading Print Media 36 Capacity 36 Print Media Dimensions 37 Loading Print Media in the Multipurpose Feeder MPF 37 Manual Duplex Printing Windows Print Driver Only 46 Using the Output Tray Extension 49 Printing 49 Sending a Job to Print 49 Canceling a Print Job 50 Selecting Printing Options 51 Printing Custom Size Paper 56 Checking Status of Print Data 58 Prin...

Page 4: ... 80 Print Quality Problems 81 The Output Is Too Light 81 Toner Smears or Print Comes Off Stain on Back Side 82 Random Spots Blurred Images 83 The Entire Output Is Blank 84 Streaks Appear on the Output 84 Pitched Color Dots 85 Vertical Blanks 85 Mottle 86 Ghosting 86 Fog 87 Bead Carry Out BCO 88 Auger Mark 89 Wrinkled Stained Paper 89 The Top Margin Is Incorrect 90 Color Registration Is out of Alig...

Page 5: ...artridge 109 Ordering Supplies 111 Consumables 111 When to Order Toner Cartridges 111 Storing Consumables 112 Managing the Printer 112 Checking Printer Status with Status Monitor Windows Only 112 Conserving Supplies 113 Checking Page Counts Windows Only 113 Moving the Printer 114 Appendix A Where To Get Help Contacting Epson Support 118 Before Contacting Epson 118 Help for Users in Europe 118 Help...

Page 6: ...Help for Users in Hong Kong 123 Help for Users in Malaysia 123 Help for Users in India 124 Help for Users in the Philippines 125 Index Epson AcuLaser C1700 Series User s Guide Contents 6 ...

Page 7: ...o strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation and its affiliates shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation Apple Bonjour ColorSync Macintosh and Mac OS ...

Page 8: ... followed Note Additional information that merits emphasis See Also References within this guide 3 Orientation of documents or paper is described in this guide as follows Long Edge Feed LEF Loading the document or paper in portrait orientation Short Edge Feed SEF Loading the document or paper in landscape orientation LEF Orientation SEF Orientation Paper feed direction Epson AcuLaser C1700 Series ...

Page 9: ...f paper manually This feature allows you to reduce the paper consumption For more information see Manual Duplex Printing Windows PrintDriver Only onpage 46 Multiple Up Print Multiple Upenablesyoutoprintmultiplepages on a single sheet of paper This feature allows you to reduce the paper consumption For more information see the print driver s Help Epson AcuLaser C1700 Series User s Guide Preface 9 ...

Page 10: ... system Fusing system Thermal fusing system using a belt Continuous print speed 1 A4 When plain paper fed is from the multipurpose feeder Color 1 Sided 2 10 sheets min Monochrome 1 Sided 12 sheets min Important 1 Print speed may decrease due to factors such as paper type paper size and printing conditions 2 When continuously printing a single document of A4 Resolution Data Processing Resolution 60...

Page 11: ... in an environment that is dry cold or very humid Printing over the printed side or on the reverse side of paper that already has been printed on can result in poor print quality When printing on envelopes use envelopes that do not have adhesive applied The type of paper being used and environmental conditions can affect printingquality Becauseofthis itisrecommendedthatyoutestprintand confirm prop...

Page 12: ...verage During standby 66 W During continuous color printing 285 W During continuous monochrome printing 285 W Important Mode 1 of Power Saver Mode 11 W average The printer does not use electricity when the power is switched off even with the power cord is plugged in Dimensions main unit only 394 W 304 D 1 234 H mm Important 1 When the front cover is closed Weight Main Unit 10 55 kg main unit only ...

Page 13: ...View 1 2 3 4 12 11 10 9 8 7 6 5 1 Operator Panel 2 Center Output Tray 3 Output Tray Extension 4 Print Head Cleaning Rod 5 Toner Access Cover 6 Power Switch 7 Paper Width Guides 8 Multipurpose feeder MPF 9 Front Cover 10 Slide Bar 11 Length Guide 12 Paper Cover Epson AcuLaser C1700 Series User s Guide Basic Operation 13 ...

Page 14: ...hute 7 Paper Feed Roller 8 Transfer Belt 9 Levers Operator Panel The operator panel has two buttons and several indicators that show the status of the printer 1 2 3 4 5 6 7 8 1 Toner Indicators Indicates that the toner is low or empty or toner error occurred Epson AcuLaser C1700 Series User s Guide Basic Operation 14 ...

Page 15: ...dicates the printer status such as receiving and printing data The indicators provide information on the status of the printer and help you locate each problem Indicator Status Condition Toner Orange on The specified toner is low or not installed when genuine toner cartridges are used Non Genuine Toner is set to off at the Printer Setting Utility All toner indicators light up when the printer is i...

Page 16: ... The Panel Settings page shows current settings for the system and maintenance The Operator Panel 1 Press and hold the Start button when the Ready Data indicator lights ready status until the Ready Data indicator blinks The Panel Settings page Printer Settings page and Error History Report are printed The Printer Setting Utility The following procedure uses Microsoft Windows XP as an example 1 Cli...

Page 17: ...tor and the indicator announcing that a problem occurs go out In theMode 2 all lamps on the operator panel except for the Energy Saver indicator go out The factory default settings of five minutes Mode 1 and six minutes Mode 2 are changeable within the range of 5 to 30 minutes Mode 1 and 1 to 6 minutes Mode 2 The printer returns to the ready to print state in about 25 seconds when re activated Set...

Page 18: ...d Mode 2 for Power Saver Mode 5 Click the Apply New Settings button to take effect Exiting the Power Saver Mode TheprinterautomaticallyexitsthePowerSaverModewhenitreceivesaprintjobfromacomputer To manually exit the Power Saver Mode press any button on the operator panel Note Opening and closing the rear door will cause the printer to exit the Mode 1 Epson AcuLaser C1700 Series User s Guide Basic O...

Page 19: ...ttings by using the Printer Setting Utility The Printer Setting Utility consists of the Printer Settings Report Printer Maintenance and Diagnosis tabs The Printer Setting Utility is installed with your Epson print driver Status Monitor Windows Only YoucanchecktheprinterstatuswithStatusMonitor Double clicktheStatusMonitorprintericonon the taskbar at the bottom right of the screen The Select Printer...

Page 20: ...us Monitor Activate Status Monitor The Select Printer window appears 2 Click Status Setting The Status Settings dialog box appears 3 Select the Pop up setting tab and then select the type of the pop up from Auto start setup You can also check the toner level of your printer and the job information on the Status Monitor window The Status Monitor is installed with your Epson print driver Launcher Wi...

Page 21: ...Setting Utility Click to open the Printer Setting Utility See also Printer Setting Utility Windows Only on page 19 Status Monitor Widget Mac OS X Only Status Monitor Widget is a printer utility that promotes efficient use of the printer through the exchange of information between the Mac OS X and the printer YoucaninstalltheStatusMonitorWidgetfromtheSoftwareDisc Forinformationontheinstallation see...

Page 22: ...erences Also the printer status is refreshed when you launch the Dashboard or close the preferences If you receive no response from the printer or the printer is processing a job using a USB connection Cannot get printer information is displayed 2 Printer Status Image Area Displays the image of printer condition Estimated Toner Level image Displays the estimated toner level of each color if the pr...

Page 23: ...wtocleartheproblem checktheoperatorpanellightsand refer to Understanding the Operator Panel Lights on page 62 for their meanings 3 Info i button Click this button to open preferences Note Theinfo i buttonappearsonthelower rightcornerofthewindowwhenthecursorisovertheStatus Monitor window Printer Displays a list of available printer names in the drop down list The first printer displayed in this lis...

Page 24: ...he printer status By default it is set to obtain the printer information every 10 seconds The range varies between 0 and 600 done button Click this button to return to the Status Monitor window Epson AcuLaser C1700 Series User s Guide Printer Management Software 24 ...

Page 25: ...ecting Printer to Computer Connect the printer via USB A USBconnection is a direct connection and is notused for networking The available feature is shown in the following table Connection Type Available Feature USB You can instruct print jobs from a computer USB Connection A local printer is a printer which is directly attached to your computer using the USB cable Epson AcuLaser C1700 Series User...

Page 26: ...64 bit Edition Windows 7 Windows 7 64 bit Edition Mac OS X 10 3 9 10 4 11 10 5 8 10 6 To attach the printer to a computer 1 Ensure that the printer computer and any other attached devices are turned off and unplugged from the power source outlet 2 Connect the smaller USB connector into the USB port at the back of the printer and the other end of the cable into a USB port of the computer Epson AcuL...

Page 27: ... start for Windows XP All Programs for Windows Vista and Windows 7 Accessories for Windows Vista and Windows 7 Run andthenenterD setup exe whereDisthedriveletterofyourcomputer andthenclick OK 2 Turn on the printer Note If Found New Hardware Wizard appears click Cancel at this time 3 Click Easy Install The SOFTWARE LICENSE AGREEMENT appears 4 If you agree to the terms of the SOFTWARE LICENSE AGREEM...

Page 28: ...indows 7 Accessories for Windows Vista and Windows 7 Run andthenenterD setup exe whereDisthedriveletterofyourcomputer andthenclick OK 3 Click Easy Install The SOFTWARE LICENSE AGREEMENT appears 4 If you agree to the terms of the SOFTWARE LICENSE AGREEMENT select Agree and then click Next The Easy Install Navi launches 5 Click Installing Drivers and Software 6 Followtheon screeninstructionstoconnec...

Page 29: ...nue 7 If you agree to the terms of the Software License Agreement click Agree to continue the installation process 8 Click Install to perform the standard installation 9 Enter the administrator s name and password and then click OK 10 Click Close to complete installation Installing the Software The following procedure uses Mac OS X 10 6 as an example 1 Run the Software Disc on the Mac OS X 2 Doubl...

Page 30: ...nect the printer and your computer with the USB cable 3 Turn on the printer and your computer 4 Display System Preferences and then click Print Fax 5 Confirm your USB printer is added to Print Fax If your USB printer is not displayed execute the following procedures 6 Click the plus sign and then click Default 7 Select the printer connected via USB from the Printer Name list Name Location and Prin...

Page 31: ...r Name list Name Location and Print Using are automatically entered 9 Click Add Adding a Printer on Mac OS X 10 3 9 1 Turn off the printer and your computer 2 Connect the printer and your computer with the USB cable 3 Turn on the printer and your computer 4 Start Printer Setup Utility Note You can find Printer Setup Utility in the Utilities folder in Applications 5 Confirm your USB printer is adde...

Page 32: ...8 Select the printer from the Product list Printer Model is automatically selected 9 Click Add Epson AcuLaser C1700 Series User s Guide Installing the Print Driver 32 ...

Page 33: ...feeder MPF Do not print on label stock once a label has been removed from a sheet Use only paper envelopes Do not use envelopes with windows metal clasps or adhesives with release strips Print all envelopes single sided only Some wrinkling and embossing may occur when printing envelopes Donotoverloadthepapertray Donotloadprintmediaabovethefilllineontheinsideofthepaper width guides Adjust the paper...

Page 34: ...ser glossy or coated paper Perforated media w Warning Do not use conductive paper such as origami paper carbonic paper or conductively coated paper When paper jam occurs it may cause short circuit and eventually a fire accident Supported Print Media Using unsuitable print media may lead to paper jams poor print quality breakdown and damage to your printer To use the features of this printer effect...

Page 35: ...er jams To ensure that printing is correctly done select the correct paper size and paper type Multipurpose Feeder MPF Paper Size A4 SEF 210 297 mm B5 SEF 182 257 mm A5 SEF 148 210 mm Letter SEF 8 5 11 inches Legal SEF 8 5 14 inches Folio SEF 8 5 13 inches Executive SEF 7 25 10 5 inches C5 SEF 162 229 mm Monarch SEF 3 875 7 5 inches Monarch LEF 7 5 3 875 inches 1 10 Env SEF 4 125 9 5 inches DL SEF...

Page 36: ...m length is 3 875 inches for Monarch LEF and 110 mm for DL LEF Loading Print Media Loading print media properly helps prevent jams and ensures trouble free printing Beforeloadingprintmedia identifytherecommendedprintsideoftheprintmedia Thisinformation is usually on the print media package Note After loading paper in the feeder specify the same paper type on the print driver Capacity Multipurpose f...

Page 37: ... 14 00 inches Note The maximum width is 220 mm for DL LEF The minimum length is 3 875 inches for Monarch LEF and 110 mm for DL LEF Loading Print Media in the Multipurpose Feeder MPF Note To avoid paper jams do not remove the paper cover while printing is in progress Use only laser print media Do not use ink jet paper in this printer 1 Open the front cover Epson AcuLaser C1700 Series User s Guide P...

Page 38: ...front cover by pulling out the instruction sheet 2 Pull the paper cover out Note When you use the MPF for the first time remove the instruction sheet attached to the paper cover with adhesive tape Epson AcuLaser C1700 Series User s Guide Printing Basics 38 ...

Page 39: ...Pull the slide bar forward until it stops 4 Pull the length guide forward until it stops 5 Adjust the paper width guides to their maximum width Epson AcuLaser C1700 Series User s Guide Printing Basics 39 ...

Page 40: ...edges of the stack on a level surface 7 Load print media on the MPF with the top edge first and with the recommended print side facing up 8 Adjust the paper width guides until they rest lightly against the edges of the stack of print media Epson AcuLaser C1700 Series User s Guide Printing Basics 40 ...

Page 41: ...ouches the print media Note Depending on the size of print media first slide the slide bar backward until it stops and then pinch the length guide and slide it backward until it touches print media Epson AcuLaser C1700 Series User s Guide Printing Basics 41 ...

Page 42: ...PF 11 Open the output tray extension 12 Selectthepapertypefromtheprintdriveriftheloadedprintmediaisnotstandardplainpaper Ifa user specified print media is loaded in the MPF you must specify the paper size setting by using the print driver Epson AcuLaser C1700 Series User s Guide Printing Basics 42 ...

Page 43: ...nt on envelopes be sure to specify the envelope setting on the print driver If not specified the print image will be rotated 180 degrees When Loading 10 DL or Monarch Load envelopes with the side to be printed on facing up the flap side facing down and the flap turned to the right To prevent DL and Monarch from being wrinkled they are recommended to be loaded with the print side facing up flap ope...

Page 44: ...cing up flap opened and facing you Important Never use envelopes with windows or coated linings These lead to paper jams and can cause damage to the printer Note If you do not load envelopes in the MPF right after they have been removed from the packaging they may bulge To avoid jams flatten them as shown below when loading them in the MPF Epson AcuLaser C1700 Series User s Guide Printing Basics 4...

Page 45: ...n the following illustration The amount of the bending shall be 5 mm 0 20 inches or less To confirm the correct orientation of each print media such as envelopes see the instruction on the Envelope Paper Setup Navigator on the print driver Epson AcuLaser C1700 Series User s Guide Printing Basics 45 ...

Page 46: ...t the window cannot be reopened once it is closed Do not close the window until duplex printing is complete Operations on Your Computer The following procedure uses Microsoft Windows XP WordPad as an example Note The way to display the printer Properties Printing Preferences dialog box differs according to the application software Refer to the manual of your respective application software 1 From ...

Page 47: ...x 7 Click Print in the Print dialog box to start printing Important When you start manual duplex printing the instruction window appears Note that the window cannot be reopened once it is closed Do not close the window until duplex printing is complete Loading Print Media in the Multipurpose Feeder MPF 1 First print the even pages rear sides For a six page document rear sides are printed in the or...

Page 48: ... jams Straighten them before setting them 3 Stack the prints and set them as they are with the blank side facing up into the MPF 4 Press the Start button Pages are printed in the order of page 1 rear of page 2 page 3 rear of page 4 and then page 5 rear of page 6 Note Printing on both sides of the paper is not possible if the document consists of various sizes of paper Epson AcuLaser C1700 Series U...

Page 49: ... program a window representing the print driver opens Selectthe appropriate settings for the specific job you are sending to print Print settings selected from the driver have precedence over the default menu settings selected from the Printer Setting Utility You may need to click Preferences from the initial Print dialog box to see all the available system settings you can change If you are not f...

Page 50: ... to the selected printer Canceling a Print Job There are several methods for canceling a print job Canceling From the Operator Panel To cancel a job after it has started printing 1 Press the Cancel Job button Note Printing is canceled only for the current job All the following jobs will continue to print Canceling a Job From the Computer Running Windows Canceling a Job From the Taskbar When you se...

Page 51: ...nt jobs appears in the printer window 3 Select the job you want to cancel 4 Press the Delete key Selecting Printing Options Selecting Printing Preferences Windows Printer preferences control all of your print jobs unless you override them specifically for a job For example if you want to use duplex printing for most jobs set this option in printer settings To select printer preferences 1 Click sta...

Page 52: ... print quality mode for a particular graphic select this setting in the driver before printing that job 1 With the desired document or graphic open in your application access the Print dialog box 2 Select the Epson AcuLaser C1700 series and click Preferences to open the print driver 3 Make selections on the driver tabs See the following table for specific printing options Note In Windows you can s...

Page 53: ...nvelope Paper Setup Navigator Printer Status Defaults Image Options tab Output Color Output Recognition Image Adjustment Mode Image Types Image Auto Correction Image Settings Color Balance Profile Settings Defaults Layout tab Image Orientation Multiple Up Booklet Poster Mixed Document Rotation Fit to New Paper Size Specify Zoom Image Shift Print Position Defaults Windows XP Windows Server 2003 Win...

Page 54: ... open in your application click File and then click Print 2 Select the Epson AcuLaser C1700 series from Printer 3 Select the desired printing options from the menus and drop down lists that are displayed Note InMacOS X clickSaveAsonthePresetsmenuscreentosavethecurrentprintersettings Youcan createmultiplepresetsandsaveeachwithitsowndistinctivenameandprintersettings Toprintjobs using specific printe...

Page 55: ... Cover Page Cover Page Type Billing Info Scheduler Print Document Priority Job Control Account Mode Image Settings Brightness Contrast Chroma Printer Features Basic Output Color Paper Type Detailed Settings Image Type Image Rotation 180deg Skip Blank Pages Draft Mode Trapping Image Enhancement Sharpness Adjustment Screen Color Balance C M Y K Low Density Medium Density High Density Epson AcuLaser ...

Page 56: ...seprinterfailure Thisisespeciallytrueifyouconfigurea bigger size when using a narrow width paper Using the Windows Print Driver On the Windows print driver set the custom size in the Custom Paper Size dialog box This section explains the procedure using Windows XP as an example For Windows XP or later an administrator s password only allows users with administrator rights to change the settings Us...

Page 57: ...he Windows or Mac OS X print drivers Using the Windows Print Driver This section explains the procedure using Windows XP WordPad as an example Note The way to display the printer Properties Printing Preferences dialog box differs according to the application software Refer to the manual of your respective application software 1 From the File menu select Print 2 Select the printer as the printer to...

Page 58: ... Area if necessary 8 Click OK 9 Make sure that the newly created paper size is chosen in Paper Size and then click OK 10 From the File menu select Print 11 Click Print to start printing Checking Status of Print Data Checking Status Windows Only YoucanchecktheprinterstatuswithStatusMonitor Double clicktheStatusMonitorprintericonon the taskbar at the bottom right of the screen The Select Printer win...

Page 59: ...nter settings print a report page This section describes two methods of printing a report page Printing a Printer Settings Page To verify detailed printer settings print a Printer Settings page The Operator Panel 1 Press and hold the Start button when the Ready Data indicator lights ready status until the Ready Data indicator blinks The Printer Settings page Panel Settings page and Error History R...

Page 60: ... the Printer Setting Utility The following procedure uses Windows XP as an example Note Factory defaults may vary for different countries These settings are active until new ones are selected or the factory defaults are restored To select a new value as a setting 1 Click start All Programs EPSON EPSON Printer Software EPSON AL C1700 Printer Setting Utility Note The Select Printer window appears in...

Page 61: ...value that can be changed An On or Off setting 4 Select the desired value and then click the associated button with each menu item Driver settings may have precedence over changes previously made and may require you to change the Printer Setting Utility defaults Epson AcuLaser C1700 Series User s Guide Printing Basics 61 ...

Page 62: ... The printer starts initializing the NVM Important Never attempt to turn off the printer The printer will cease to function The printer restarts automatically to apply the settings and prints the Printer Settings and Panel Settings pages 6 Check if the factory settings are restored by referring to the Printer Settings and Panel Settings pages Understanding the Operator Panel Lights The operator pa...

Page 63: ...ommon light status 1 2 3 4 5 6 7 Printer Status Toner Energy Saver Jam Start Error Load Paper Ready Data Ready Processing Printing Canceling a print job Calibrating Warming up Waiting for incoming data Initializing NVM Epson AcuLaser C1700 Series User s Guide Using the Operator Panel 63 ...

Page 64: ...ings The following table shows the warning conditions You can continue printing even though the warning appears 1 2 3 4 5 6 7 Printer Status Toner Energy Saver Jam Start Error Load Paper Ready Data Y M C K 1 2 The yellow toner is low 3 1 2 The magenta toner is low 3 1 2 The cyan toner is low 3 1 2 The black toner is low 3 2 The printer is in the Non Genuine Toner mode 2 The yellow toner is empty 4...

Page 65: ...ff at the Printer Setting Utility 4 In this case you can continue printing in black and white Operator Call Errors The following table shows the location where an error occurred Operator call errors require some kind of intervention to resolve the problem 1 2 3 4 5 6 7 Cause Remedy Toner Energy Saver Jam Start Error Load Paper Ready Data Y M C K No paper is loaded Load paper and press the Start bu...

Page 66: ...on to display the secondary error light sequences The specified toner cartridge is not installed or not installed correctly Re install the specified toner cartridge See Installing a Toner Cartridge on page 109 The specified toner cartridge is empty or invalid Replace the specified toner cartridge See Replacing Toner Cartridges on page 106 Epson AcuLaser C1700 Series User s Guide Using the Operator...

Page 67: ...sup firstcheckifthereardoorisclosed Ifthe Error indicatorstill lights up the secondary error has occurred Press and hold the Start button to display the secondary error light sequences 1 2 3 4 5 6 7 Cause Remedy Toner Energy Saver Jam Start Error Load Paper Ready Data Y M C K Memory overflow Press the Cancel Job buttontoclearthe message and cancel the current print job See Canceling a Print Job on...

Page 68: ...ob on page 50 Invalid job environment The configuration of the printer set on the print driver does not match the configuration of your printer Press the Cancel Job button to cancel the current print job See Canceling a Print Job on page 50 Color Toner Density CTD sensor dustiness Clean the CTD sensor See Cleaning the Color Toner Density CTD Sensor on page 104 Epson AcuLaser C1700 Series User s Gu...

Page 69: ...n Firmware Errors Contact the Epson local representative office or an authorised dealer if this error occurs repeatedly See Also Contacting Epson Support on page 118 1 2 3 4 5 6 7 Cause Remedy Toner Energy Saver Jam Start Error Load Paper Ready Data Y M C K A firmware error occurred Press the Cancel Job button to clear the error See Canceling a PrintJob onpage 50 A ROM erasing error occurred Turn ...

Page 70: ...tart Error Load Paper Ready Data Y M C K A ROM writing error occurred Turn off the printer and then on An error occurred while downloading the firmware Turn off the printer and then on Epson AcuLaser C1700 Series User s Guide Using the Operator Panel 70 ...

Page 71: ...print media does not exceed the maximum height indicated on the paper width guides Do not load wrinkled creased damp or curled print media Flex fan and straighten print media before you load it If a jam occurs with print media try feeding one sheet at a time through the MPF Do not use print media that you have cut or trimmed Do not mix print media sizes weights or types in the same print media sou...

Page 72: ...or a heat roller Otherwise it may cause injuries or burns Switch off the product promptly and contact your local Epson representative Important Do not attempt to clear any jams using tools or instruments This may permanently damage the printer The following illustration shows where paper jams may occur along the print media path 1 2 3 4 5 6 1 Center Output Tray Epson AcuLaser C1700 Series User s G...

Page 73: ... Jams From the Front of the Printer Note To resolve the error displayed on the operator panel you must clear all print media from the print media path 1 Pull the paper cover out 2 Remove any paper jammed from the front of the printer Epson AcuLaser C1700 Series User s Guide Troubleshooting 73 ...

Page 74: ...urn off the printer and disconnect the power cord from the grounded outlet before performing maintenance To avoid burns do not clear paper jams immediately after printing The fusing unit becomes extremely hot during use Note To resolve the error displayed on the operator panel you must clear all print media from the print media path 1 Push the rear cover handle and open the rear door Epson AcuLase...

Page 75: ...2 Lift up the levers 3 Remove any paper jammed from the back of the printer 4 Lower the levers to their original position Epson AcuLaser C1700 Series User s Guide Troubleshooting 75 ...

Page 76: ...ed outlet before performing maintenance To avoid burns do not clear paper jams immediately after printing The fusing unit becomes extremely hot during use Note To resolve the error displayed on the operator panel you must clear all print media from the print media path 1 Push the rear cover handle and open the rear door Epson AcuLaser C1700 Series User s Guide Troubleshooting 76 ...

Page 77: ... jammed from the back of the printer If no paper is found in the paper path then remove any paper jammed out of the center output tray 4 Lower the levers to their original position Epson AcuLaser C1700 Series User s Guide Troubleshooting 77 ...

Page 78: ... MPF as instructed in Loading Envelope in the Multipurpose Feeder MPF on page 43 If the envelope is deformed correct it or use another envelope If performing manual duplex printing ensure that the print media is not curled Fan the print media If the print media is damp turn over the print media If the problem continues use print media that is not damp Note If the problem continues even though you ...

Page 79: ...rinter check each of the following The power cord is connected to the printer and to a properly grounded electrical outlet The printer is turned on The electrical outlet is not turned off at any switch or breaker Other electrical equipment plugged into the outlet is working If you have checked all of the above and still have a problem turn off the printer wait for 10 seconds and then turn on the p...

Page 80: ...t Media on page 35 Fan the print media before loading it Ensure that the print media is loaded correctly Ensure that the paper width guides and length guide are adjusted correctly Do not overfill the print media sources Do not force print media into the MPF when you load it Otherwise it may skew or buckle Ensure that the print media is not curled Load the recommended print side correctly for the t...

Page 81: ...inter Setting Utility Print media does not stack neatly in the center output tray Turn the print media stack over in the MPF Job prints from the wrong source or on the wrong print media Check Paper Type in the print driver Print Quality Problems Note In this section some procedures use the Printer Setting Utility or Status Monitor See also Printer Setting Utility Windows Only on page 19 Status Mon...

Page 82: ...Media on page 35 Try changing the Paper Type setting in the print driver 1 On the Paper Output tab in Printing Preferences of the print driver change the Paper Type setting Disable Draft Mode in the print driver 1 On the Advanced Settings tab in Printing Preferences of the print driver ensure that the Draft Mode check box is not selected Note If the problem continues even though you have taken sug...

Page 83: ...rint media recommended for the printer See also Usable Print Media on page 35 Adjust the temperature of the fusing unit 1 Launch the Printer Setting Utility and click Adjust Fusing Unit on the Printer Maintenance tab 2 Adjust the fixing temperature by turning up the value for your printing media 3 Click the Apply New Settings button Note If the problem continues even though you have taken suggeste...

Page 84: ...he MPF and then print a solid image all over paper 2 Loadtheprintedsheetwiththesidetobeprintedonfacingdown andthenprint a blank sheet of paper Note If the problem continues even though you have taken suggested actions described above contact the Epson local representative office or an authorised dealer The Entire Output Is Blank If this trouble happens contact the Epson local representative office...

Page 85: ...rtical blanks Clean inside the printer and perform test print 1 Clean inside the printer by using the print head cleaning rod 2 Click Print Test Page in the Properties window of the print driver See also Cleaning Inside the Printer on page 101 Note If the problem continues even though you have taken suggested actions described above contact the Epson local representative office or an authorised de...

Page 86: ...g for the type of print media being used 3 Click the Apply New Settings button If you use non recommended print media use the print media recommended for the printer Note If the problem continues even though you have taken suggested actions described above contact the Epson local representative office or an authorised dealer Ghosting Epson AcuLaser C1700 Series User s Guide Troubleshooting 86 ...

Page 87: ...erTypesettinginthe print driver For example change Plain to Lightweight Cardstock 1 On the Paper Output tab in Printing Preferences of the print driver change the Paper Type setting Adjust the temperature of the fusing unit 1 Launch the Printer Setting Utility and click Adjust Fusing Unit on the Printer Maintenance tab 2 Adjust the fixing temperature by turning up the value for your printing media...

Page 88: ...l representative office or an authorised dealer Bead Carry Out BCO Problem Action Bead Carry Out BCO is happening If the printer is installed in a high altitude location set the altitude of the location 1 Launch the Printer Setting Utility and click Adjust Altitude on the Printer Maintenance tab 2 Selectthevalueclosetothealtitudeofthelocationwherethe printerisinstalled 3 Click the Apply New Settin...

Page 89: ...window 2 Replace the toner cartridges as necessary Start Developer Stir Mode 1 Launch the Printer Setting Utility and click Developer Stir Mode on the Diagnosis tab 2 Click the Start button Note If the problem continues even though you have taken suggested actions described above contact the Epson local representative office or an authorised dealer Wrinkled Stained Paper Epson AcuLaser C1700 Serie...

Page 90: ...velope whichis220mmorlongerandhasaflaponthe long edge use a different size envelope If the envelope is C5 which is 220 mm or longer and has a flap on the short edge load it in the MPF with the flap open and facing up If the envelope is Monarch or DL which is shorter than 220 mm load it long edge feed in the MPF with the flap open and facing up If the problem continues use a different size envelope...

Page 91: ... even though you have taken suggested actions described above contact the Epson local representative office or an authorised dealer Color Registration Is out of Alignment Epson AcuLaser C1700 Series User s Guide Troubleshooting 91 ...

Page 92: ... 1 Launch the Printer Setting Utility and click Color Registration Adjustment on the Printer Maintenance tab 2 Deselect the check box next to On 3 Click the Start button next to Print Color Regi Chart 4 Select the paper size and then click OK The color registration chart is printed 5 Check the values with the straight lines on the chart 6 Select the value for each color on the Printer Setting Util...

Page 93: ...ct the Epson local representative office or an authorised dealer Adjusting Color Registration This section describes how to adjust the color registration when you first install the printer or after moving it to a new location Performing Auto Correct Auto Correct allows you to correct the color registration automatically The Printer Setting Utility The following procedure uses Microsoft Windows XP ...

Page 94: ...tomatically Printing the Color Registration Chart The Printer Setting Utility The following procedure uses Windows XP as an example 1 Click start All Programs EPSON EPSON Printer Software EPSON AL C1700 Printer Setting Utility Note The Select Printer window appears in this step when multiple print drivers are installed on your computer In this case click the name of the desired printer listed in P...

Page 95: ...wo black lines and the colored line are most closely aligned for each color Y M and C If you find the straightest line make a note of the value 5 5 indicated by the straightest line for each color When the value is 0 for each color you do not need to adjust the color registration When the value is not 0 enter the value according to the procedure in Entering Values on page 96 Epson AcuLaser C1700 S...

Page 96: ...enance tab 3 Select Color Registration Adjustment from the list at the left side of the page The Color Registration Adjustment page is displayed 4 Deselect the check box next to On 5 Select the value you checked in the color registration chart and then click the Apply New Settings button 6 Click the Start button next to Print Color Regi Chart 7 Select the paper size and then click OK The color reg...

Page 97: ...s determine the values and adjust the printer again Noise Note In this section the procedures use the Printer Setting Utility See also Printer Setting Utility Windows Only on page 19 Epson AcuLaser C1700 Series User s Guide Troubleshooting 97 ...

Page 98: ...he Diagnosis tab 3 Select Dispense Motor Check Yellow Dispense Motor Check Magenta Dispense Motor Check Cyan or Dispense Motor Check Black from the drop down list box and click the Start button 4 Click the Play of Sound button to check the motor sound 5 Repeat steps 3 and 4 to perform Dispense Motor Check for the rest of the toner cartridges Note You can perform Dispense Motor Check for CMYK in an...

Page 99: ... For the serial number see the label on the toner access cover of your printer Getting Help Epson provides several automatic diagnostic tools to help you produce and maintain print quality Operator Panel Lights Theoperatorpanelprovidesyouwithinformationonerrorsandwarnings Whenanerrororwarning condition occurs the operator panel indicators inform you of the problem See also Understanding the Operat...

Page 100: ...eak down and any repair charges for such break down will be incurred by users Note To disable the Non Genuine Toner mode deselect the check box next to On on the NonGenuineToner page on the Printer Setting Utility The Printer Setting Utility The following procedure uses Windows XP as an example 1 Click start All Programs EPSON EPSON Printer Software EPSON AL C1700 Printer Setting Utility Note The ...

Page 101: ...d cleaning materials exclusive to it Other cleaning materials may result in poor performance of the product Never use aerosol cleaners or it may catch fire and cause explosion c Caution Whencleaningthisproduct alwaysswitchoffandunplugit Accesstoalivemachineinteriormay cause electric shock Cleaning Inside the Printer 1 Turn off the printer 2 Open the toner access cover Epson AcuLaser C1700 Series U...

Page 102: ...n in the illustration 4 Pull the toner cartridge out Important Always pull the toner cartridge out slowly so you do not spill any toner 5 Pull the other three toner cartridges out as well Epson AcuLaser C1700 Series User s Guide Maintenance 102 ...

Page 103: ... beside the arrow on the printer until its tip reaches the interior of the printer as illustrated below and then pull it out 8 Repeat the same procedure for the other three holes 9 Return the print head cleaning rod to its original location Epson AcuLaser C1700 Series User s Guide Maintenance 103 ...

Page 104: ...e toner cartridge clicks 11 Replace the other three toner cartridges as well 12 Close the toner access cover Cleaning the Color Toner Density CTD Sensor Clean the CTD sensor only when an alert for the CTD sensor is shown on the Status Monitor window or operator panel 1 Ensure that the printer is turned off Epson AcuLaser C1700 Series User s Guide Maintenance 104 ...

Page 105: ...2 Push the rear cover handle and open the rear door 3 Clean the CTD sensor inside the printer with a clean dry cotton swab 4 Close the rear door Epson AcuLaser C1700 Series User s Guide Maintenance 105 ...

Page 106: ... toner spit it out rinse mouth with water drink water and consult a physician immediately When replacing toner cartridges be careful not to spill the toner In case of any toner spills avoid contact with clothes skin eyes and mouth as well as inhalation If toner spills onto your skin or clothing wash it off with soap and water If you get toner particles in your eyes wash it out with plenty of water...

Page 107: ...rs only when Epson toner cartridges are used Non Genuine Toner is set to off at the Printer Setting Utility 3 In this case you can continue printing in black and white Important When placing a used toner cartridge on the floor or on a table place a few sheets of paper under the toner cartridge to catch any toner that may spill Do not reuse old toner cartridges once you remove them from the printer...

Page 108: ...oner access cover 3 Spread a few sheets of paper on the floor or table where the removed toner cartridge is placed 4 Pinch the toner cartridge firmly as shown in the illustration 5 Pull the toner cartridge out Epson AcuLaser C1700 Series User s Guide Maintenance 108 ...

Page 109: ...alling a Toner Cartridge 1 Unpack a new toner cartridge of the desired color and shake it five to six times to distribute the toner evenly Note Ensure that the color of the new toner cartridge matches that on the handle before replacing it Handle the toner cartridge carefully to avoid spilling of the toner Epson AcuLaser C1700 Series User s Guide Maintenance 109 ...

Page 110: ...dge holder and then insert it firmly by pressing near the center of the label until the toner cartridge clicks 4 Close the toner access cover 5 Pack the removed toner cartridge in the box in which the installed toner cartridge was packed up Epson AcuLaser C1700 Series User s Guide Maintenance 110 ...

Page 111: ...nel indicators inform a warning when the toner cartridge nears its replacement time Verify that you have replacements on hand It is important to order a toner cartridge when the indicators lighting up which inform you to replace the toner cartridge first appear to avoid interruptions to your printing Important This printer is designed to provide the most stable performance and print quality when u...

Page 112: ...is installed with your Epson print driver It automatically checks the printerstatuswhenyousendaprintjob StatusMonitorcanalsochecktheremainingamountoftoner cartridges Starting Status Monitor Double click the Status Monitor icon on the taskbar or right click the icon and select Select Printer If the Status Monitor icon is not displayed on the taskbar open Status Monitor from the start menu The follo...

Page 113: ...inted pages can be checked at the Printer Setting Utility Three meters are available Total Impression Displaysthetotalnumberofcolorandmonochromeprints ColorImpression Black Impression Color Impression Displays the total number of color prints Black Impression Displays the total number of monochrome prints The Billing Meters counts the number of pages printed properly Single side color print includ...

Page 114: ...ON AL C1700 Printer Setting Utility Note The Select Printer window appears in this step when multiple print drivers are installed on your computer In this case click the name of the desired printer listed in Printer Name The Printer Setting Utility appears 2 Click the Printer Settings Report tab 3 Select Menu Settings from the list at the left side of the page The Menu Settings page is displayed 4...

Page 115: ...he printer 2 Disconnect the power cord and USB cable 3 Remove any paper in the center output tray if there is Close the output tray extension if it is opened Epson AcuLaser C1700 Series User s Guide Maintenance 115 ...

Page 116: ...er in the multipurpose feeder MPF Keep the paper wrapped and away from humidity and dirt 5 Push the paper cover in 6 Slide the slide bar backward until it stops Epson AcuLaser C1700 Series User s Guide Maintenance 116 ...

Page 117: ...front cover 8 Lift the printer and move it gently 9 Adjust the color registration before using your printer See Also Adjusting Color Registration on page 93 Epson AcuLaser C1700 Series User s Guide Maintenance 117 ...

Page 118: ... give themthefollowing information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or similar button in the product software Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normally use with your product Help for Us...

Page 119: ...345299 No 1 Ln 359 Sec 2 Zhongshan Rd Zhonghe City Taipei County 235 Taiwan 039 605007 039 600969 No 342 1 Guangrong Rd Luodong Township Yilan County 265 Taiwan 038 312966 038 312977 No 87 Guolian 2nd Rd Hualien City Hualien County 970 Taiwan 02 82273300 02 82278866 5F 1 No 700 ZhongzhengRd Zhonghe City Taipei County 235 Taiwan 03 2810606 03 2810707 No 413 Huannan Rd Pingzhen City Taoyuan County 3...

Page 120: ...p www epson com sg Information on product specifications drivers for download Frequently Asked Questions FAQ Sales Enquiries and Technical Support via e mail are available Epson HelpDesk Phone 65 6586 3111 Our HelpDesk team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Help for Use...

Page 121: ...one 84 8 823 9239 Service Center 80 Truong Dinh Street District 1 Hochiminh City Vietnam Help for Users in Indonesia Contacts for information support and services are World Wide Web http www epson co id Information on product specifications drivers for download Frequently Asked Questions FAQ Sales Enquiries questions through e mail Epson Hotline Sales enquiries and product information Technical su...

Page 122: ...itech Mall lt IIB No 12 Jl Kusuma Bangsa 116 118 Surabaya Phone 62 31 5355035 Fax 62 31 5477837 Yogyakarta Hotel Natour Garuda Jl Malioboro No 60 Yogyakarta Phone 62 274 565478 Medan Wisma HSBC 4th floor Jl Diponegoro No 11 Medan Phone Fax 62 61 4516173 Makassar MTC Karebosi Lt Ill Kav P7 8 JI Ahmad Yani No 49 Makassar Phone 62 411 350147 411 350148 Epson AcuLaser C1700 Series User s Guide Where T...

Page 123: ... of Epson product drivers Users can access our World Wide Web home page at http www epson com hk Technical Support Hotline You can also contact our technical staff at the following telephone and fax numbers Phone 852 2827 8911 Fax 852 2827 4383 Help for Users in Malaysia Contacts for information support and services are World Wide Web http www epson com my Information on product specifications dri...

Page 124: ...rld Wide Web http www epson co in Information on product specifications drivers for download and products enquiry are available Epson India Head Office Bangalore Phone 080 30515000 Fax 30515005 Epson India Regional Offices Location Telephone number Fax number Mumbai 022 28261515 16 17 022 28257287 Delhi 011 30615000 011 30615005 Chennai 044 30277500 044 30277575 Kolkata 033 22831589 90 033 2283159...

Page 125: ...lesservices usersarewelcometocontacttheEpson Philippines Corporation at the telephone and fax numbers and e mail address below Trunk Line 63 2 706 2609 Fax 63 2 706 2665 Helpdesk Direct Line 63 2 706 2625 E mail epchelpdesk epc epson com ph World Wide Web http www epson com ph Information on product specifications drivers for download Frequently Asked Questions FAQ and E mail Enquiries are availab...

Page 126: ... Enquiries on repair service and warranty Epson AcuLaser C1700 Series User s Guide Where To Get Help 126 ...

Page 127: ...pe 25 Conserving supplies 113 Consumables 111 Contacting Epson 118 Contacting Service 99 CTD Sensor 104 D Determining values 95 Display Problem 79 E Energy Saver Indicator 15 Entering values 96 Error and Warning Messages 99 Error Indicator 15 F Front Cover 13 73 G Getting help 99 Status Monitor Alerts 99 H Help Epson 118 I Installing 27 Installing a toner cartridge 109 J Jam 78 Jam Indicator 15 L ...

Page 128: ... Print Media 113 Dimensions 37 Print Quality Problems 81 Printer Managing 112 Moving 114 Printer software 19 Printing 49 Custom Paper 56 Custom Paper With Mac OS X driver 58 Custom Paper With Windows print driver 57 Printing Basics 33 Printing Problem 80 Problems contacting Epson 118 solving 118 Product Features 9 R Ready Data Indicator 15 Rear Cover Handle 14 Rear Door 14 73 Removing the toner ca...

Page 129: ...W Warning and Error Messages 99 When to order toner cartridges 111 Epson AcuLaser C1700 Series User s Guide Index 129 ...

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