Epson ActionPC 5500, User Manual

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Printer or scanner problems
Option card problems
Memory module problems
Controller problems
External cache problems.
If the suggestions here do not solve the problem, contact your
Authorized EPSON Servicer for help.
ldentifying Your System
When you request technical assistance, be ready to provide the
serial number of your computer, its system BIOS version
number, its configuration (including the type of disk drives,
monitor, and option cards), and the names and version
numbers of any software programs you are using.
Use these guidelines to locate information about your system.
Serial number and Look on the back panel of the
“A” code: computer to find the serial number.
The “A” code label is on the side of
the case.
System BIOS version:
Restart your system. You’ll see the
system BIOS version number
displayed on the screen during
power-on diagnostics.
System Start SETUP and make a note of all
configuration: your configuration option settings,
especially the hard disk drive
settings.
6-2 Troubleshooting