SDI2USB 3.0 User Guide
Troubleshoot
Troubleshoot
If you're experiencing problem s with your SDI2USB 3.0, use the following tips to attem pt to rectify the
problem .
Capture device not found
If the Epiphan Capture Tool does not find the video grabber, the m essage Capt ure device not found is
displayed in the capture application.
Try the following troubleshooting tips:
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Confirm that the video grabber is connected to the capture workstation's USB port. The device's
LED is lit when it is connected.
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Disconnect and reconnect the video grabber from the USB port. This allows the operating system to
load drivers for the video grabber, if they haven't already been loaded.
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Check the indicator LED colors and com pare to the list described in
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On Windows, check the Windows Device Manager to verify that you can see the video grabber in
the list of devices.
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If trying the above suggestions does not resolve the issue, close all applications and restart your
video capture workstation.
No signal detected
If the Epiphan Capture Tool finds the video grabber but does not see a connected video source, the
m essage No signal det ect ed is displayed in the capture application.
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