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Quick Start Guide Polycom VVX 300-310

5

Calls View

Calls view

allows you to see multiple calls in progress on the same line, or if you have one

held call. Use the up and down arrow keys to see all your calls. If your phone has multiple
lines, calls display under the associated line.

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Summary of Contents for Polycom VVX 300

Page 1: ...Quickstart Guide Polycom VVX 300 310 ...

Page 2: ...VVX 300 310 1 Polycom VVX 300 310 Features Line Keys Soft Keys Speaker Transfer Messages Hold Dialpad Microphone Volume keys Mute key Speakerphone key Headset key Line Keys Message Indicator Home Lines key Navigation keys Select ...

Page 3: ...ew Active conference Placed call Received call Missed call Favourite Do Not Disturb enabled Phone warning Login credentials invalid Shared line with a held call Call forwarding is enabled You have messages Presence status Available Presence status Busy or In a Call Presence status Away Presence status Do Not Disturb Presence status No Information Presence status Offline Shared line ...

Page 4: ...s Select DND to toggle DND Do Not Disturb on or off When DND is enabled your phone won t ring and incoming calls will go to voicemail Select Settings to access phone features and settings to customise your phone New Call Messages Directories Forward DND Settings Additional icons may include Select Applications to access a menu of custom applications See your administrator for information about any...

Page 5: ...date and time If your phone has information you should know about messages will display together with the time Phones View Home View Home view displays your phone line messages setting and information At the bottom of the Home view is a Page indicator that shows how many pages of icons Home view displays To change the displayed page press the down or up arrow key To change the highlighted entry pr...

Page 6: ...5 Calls View Calls view allows you to see multiple calls in progress on the same line or if you have one held call Use the up and down arrow keys to see all your calls If your phone has multiple lines calls display under the associated line ...

Page 7: ...s idle you can press a line key to access the Dialer If your phone has calls the phone line indicates the number of calls you have and if they re active or held If the phone line has an active call the call colour is medium grey If the phone line has one or more held calls the call colour is light grey The number of total calls is shown above the calls To select a call use the up down arrow keys ...

Page 8: ... down arrow keys to select a match and automatically enter it Dial the number then press the Speaker button Dial the number then press the Headset button if you are using a headset To call from your Directory From Home view select Directories and select Contact Directory From your Directory use the up and down arrow key to select the contact you want to call Place the call by doing one of the foll...

Page 9: ...ification so you can still answer the call To ignore or silence a call From the Incoming Call window press Ignore for private lines or Silence for shared lines The Incoming Call window disappears your phone stops ringing and either Home or Calls view displays Rejecting Incoming Calls Reject a call to stop your phone from ringing and send the call directly to voice mail Calls you reject display in ...

Page 10: ...rwarding Incoming Calls to Another Person While your phone rings you can forward the call to another person To forward an incoming call to another person 1 While your phone rings press Forward 2 From the Call Forwarding screen enter the forwarding number and press Forward ...

Page 11: ...all displays in Calls and Lines view as follows To hold a call From Lines or Calls view press Hold If you re in Calls view be sure to highlight the call first To resume a held call Do one of the following From Lines view press Resume If there s more than one held call on the line the last call that you held will be resumed If you have multiple lines and you press Resume the last call that you held...

Page 12: ...tomatically transferred after you dial the number you re transferring the call to To transfer a call 1 From Lines or Calls view press Transfer The active call is held 2 From the Dialer place a call to the person you want to transfer the call to 3 When you hear the ring back sound press Transfer to complete the transfer Or if you want to talk with the person before the transfer completes connect an...

Page 13: ...transfer 1 From Lines or Calls view press Transfer The active call is held 2 From the Dialer press Blind and place a call to the person you want to transfer the call to If you don t see Blind press More and then Blind 3 The call automatically transfers to the person you specified ...

Page 14: ...g the Confrnc soft key or joining two existing calls using the Join soft key To set up a conference call 1 Call the first person 2 From Lines or Calls view press More and then Confrnc The active call is held 3 Using the Dialer call the second person 4 When the second person answers press More and then Confrnc to join everyone in a conference The Active Conference screen displays ...

Page 15: ...ll lines on the phone A flashing Message Waiting Indicator located at the top right of your phone An audible alert if your phone is on hook To listen to voicemail messages 1 Press and select Message Center Or from Home view select Messages and select Message Center 2 If multiple lines are configured on your phone the Line Select screen displays Use the up and down arrow keys to select the line tha...

Page 16: ...Recent Calls list shown next you can Sort order and filter calls press Type By default the list displays all call types missed placed and received with the most recent call displaying first as shown next Remove certain calls from the list Select a call record to view call details and manage the call Use the up and down arrow keys to highlight an entry and press Dial to automatically call the perso...

Page 17: ... press the right arrow key 2 From the call details screen shown next you can Press Dial or the right arrow key to call the person Press Save to add the person to your Contact Directory If the person is already in your Contact Directory but isn t a Favourite Add to Favourites displays instead Press Add to Favourites to automatically make the person a Favourite Press Delete to delete the call from t...

Page 18: ...hoose to display only missed received or placed calls Or you can choose to display all call types the default You can choose to display only calls from a certain line 3 Press Sort to sort the calls When you sort calls by the time of the call you can to order calls in ascending oldest call first or descending most recent call first order When you sort calls by call name you can order calls in ascen...

Page 19: ... arrow keys to select the contact and press Info The contact s information screen including the contact s name and phone number displays as shown next Additional information such as a job title label or email address may also display To search for a contact 1 From your Contact Directory press Search 2 From the Search screen enter search criteria and press Search A list of search results is display...

Page 20: ...t Directory use the up and down arrow keys to select the contact you want to call and press Info 2 From the contact s information screen press Dial To add a contact 1 Select Directories from Home view and select Contact Directory 2 Press Add 3 From the Add Contact screen enter contact information ...

Page 21: ...Month View and Meeting view To see Month view press Month To see Meeting view select a meeting To close the Calendar press Working with Meeting Reminders By default your phone displays a meeting reminder 15 minutes before a meeting starts as shown next Every minute before the meeting starts the phone will emit an alert tone and update the meeting timer If a meeting starts and you haven t joined in...

Page 22: ...der from the screen and stop all future reminders for the meeting To enable or disable meeting reminders 1 Select Settings from Home view and select Basic Preferences Calendar Settings 2 From the Calendar Settings screen select Reminder and enable or disable the setting The default setting is Enabled When enabled your phone will display reminders for all meetings When disabled the phone won t disp...

Page 23: ...he reminder The Calendar displays Meeting view which may list alternate numbers you can call To dial these numbers press More Actions and select one of the numbers To join a meeting from Meeting view 1 From Day view select the meeting you want to join 2 From Meeting view press the meeting number If you want to use another number to join the meeting and the meeting organizer has specified alternate...

Page 24: ...Quick Start Guide Polycom VVX 300 310 23 epiknetworks com All contents are copyright 2015 Epik Networks All rights reserved Epik Networks Polycom Guide VVX300 310 ...

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