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environmentalexpress.com
Section 1 -
Warranty Information
LIMITED WARRANTY
The Environmental Express IAQ 15 Connect is warranted against defects in materials and workmanship when
used in accordance with applicable instructions, for a period of one (1) year from the date of shipment. This
warranty extends to parts, labor, and any approved transportation costs. This warranty applies only to damage
or failure caused by normal use. The warranty is limited to product repair. If Environmental Express is unable to
repair the IAQ 15 Connect, the customer may, at his or her option, receive a replacement unit or a full refund.
In no event shall Environmental Express have any obligation to make repairs, replacements, or corrections
required, in whole or in part, as the result of (i) normal wear and tear, (ii) accident, disaster or event of force
majeure, (iii) abuse, neglect, misuse, fault, or negligence of or by customer, (iv) use of the product in a manner
for which it was not designed, (v) causes external to the product such as, but not limited to, power failure or
electrical power surges, (vi) improper storage and handling of the product, (vii) use of the product in
combination with equipment or software not supplied by Environmental Express, (viii) ordinary maintenance,
(ix) alterations, repairs or installations that have not been performed by Environmental Express or its authorized
representative or (x) failure to maintain product in accordance with Environmental Express’ written instructions.
Environmental Express makes no other warranty, expressed or implied for this product with respect to
merchantability, fitness for a particular use or any other matter and expressly disclaims all other warranties.
Environmental Express is not liable for any consequential, special, indirect, or compensatory damages arising
from use of, or in conjunction with this product. The maximum liability of Environmental Express (whether by
reason of breach of contract, tort, indemnification, or otherwise provided herein) shall be the invoice price of
this product.
REPAIR POLICIES
If it should become necessary to return the IAQ 15 Connect pump for service, please call Environmental Express
at 1-352-854-8080 for a return authorization number and return instructions. Please have the unit serial number
and a description of the problem handy. All units must be complete with the pump, case, charger, and flow
indicator for a complete evaluation. Units returned without all of these items cannot be thoroughly evaluated by
our service department. The sender is responsible for shipping charges, freight, insurance and proper packaging
to prevent damage in transit. A return authorization number must be issued prior to shipment and must be
marked on your shipment.
Under Warranty Repair
If the IAQ 15 Connect should fail to operate as warranted within the warranty period (one year from date of
shipment), Environmental Express will repair it and ship it back to the customer at Environmental Express’
expense. The remainder of the warranty period will be honored from the original ship date. Environmental
Express will bear the cost of ground transportation both to and from the customer’s location, and bear the cost
of any parts, labor, and cleanup required.
If, however, it is determined that the damage to the IAQ 15 Connect was caused by negligence or improper use
or by another excluded cause as set forth above, this warranty will not apply. The warranty is also void if the
system is used beyond its intended purpose or in the event of any unauthorized repair. In such cases, reasonable
and customary repair charges will apply. Repair charges will be quoted prior to work being done.
