TPP240
TPP240
17
16
TROUBLESHOOTING
ONE-YEAR LIMITED WARRANTY
ONE YEAR LIMITED WARRANTY
Your Therapure
®
240 air purifier is warranted to be free from defects in materials and workmanship
for one year from the original purchase date. Should the product have a defect in materials or
workmanship, we will repair or replace it without charge to you (a shipping and processing fee will
apply). To obtain service under warranty, simply call our customer service
center toll-free at
800.875.8577
| M-F 7-4 PST / 7-3 Sat.
This warranty does not cover damage caused by accident, misuse or any use other than as intended
and described in this product manual, or damage resulting from failure to maintain and clean this
product as specified in this product manual. This warranty applies only to the original purchaser of the
Therapure
®
240 air purifier.
ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT, INCLUDING IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED
IN DURATION TO THE WARRANTY PERIOD, AND NO WARRANTIES, WHETHER EXPRESS OR
IMPLIED, WILL APPLY AFTER THIS PERIOD.
Some states do not allow limitations on the duration of implied warranties, so the above limitation
may not apply to you. While this warranty gives you specific legal rights, you may also have other rights
which may vary from state to state.
Contact Info for Warranty Service:
Therapure
®
by BONECO North America Corp.
P.O. Box 9159 | Van Nuys, CA | 91409-8291
1.800.875.8577 | envionproducts.com
© 2019 BONECO North America Corp. All Rights Reserved. Patents Pending.
The energy efficiency of this ENERGY STAR qualified model is measured based on a ratio between the
model’s CADR for dust and the electrical energy it consumes, or CADR/Watt.
TPP
240
PROBLEM
REASON
SOLUTION
Unit will not
operate
Power button has not been
turned on.
Unit is unpugged.
The inlet grill has not been
installed & locked into place.
Press the Power button.
Check to ensure unit is plugged in.
Check to make sure filter and inlet
grill is properly installed & locked
into place.
Reduced airflow or
poor filtering
The inlet or outlet grill may
be blocked.
Cleanable filter may be
clogged.
Check to ensure nothing is blocking
the air inlet & outlet.
Check & clean the filter, if necessary.
No visible light in
the UV light view
window
UV button is not turned on
UV lamp is broken
Check that the UV button is turned on
Replace the UV lamp
