EX-5155
ENMET
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Be sure to include all paperwork (the “Request for Service” form).
Include any specific instructions.
For warranty service, include the date of purchase.
If you require an Estimate, please contact ENMET.
The “Request for Service” form is on the final page of this manual. This form can be copied or used as needed. For service
requests, outside of the warranty period, please refer to the
“Returning an Instrument for Service Instruction” found later in this
section.
7.5 Return Policy
All returns for credit must be approved by ENMET and identified with a “Return Material Goods” number.
Such returns
are subject to a minimum of a $50.00 or 20% restocking fee, whichever is greater.
Approval of equipment for return is fully at
the discretion of ENMET.
All requests for return/exchange must be made no later than 30 days of the original shipping date
from
ENMET
. The actual amount of any resulting credit will not be determined prior to a complete inspection of the equipment
by
ENMET
. Calibration gas cylinders cannot be returned or restocked due to the Department of Transportation refill restrictions.
Air Filtration Systems (AFS series & parts) cannot be returned or restocked because their internal surfaces and filters are not
amenable to re-inspection.
Certain products, such as stationary systems, or instruments with custom sensor configuration (non
-standard) are built to
order, and cannot be returned.
Cancellation of orders for custom-built products, prior to shipment, will result in the assessment
of a cancellation fee. The amount of the cancellation fee will be based upon the size and complexity of the order, and the
percentage of total cost expended prior to cancellation.
7.6 Returning an Instrument for Service Instructions
Contact the ENMET Service Department for all service requests.
Phone: 734-761-1270
Email: [email protected]
Fill out the “Service Request Form” found at the end of this manual and return with your instrument for all needs. Please send
your instrument for service to the site in which the product was purchased. A new “Service Request Form” may be requested if
the one found in the manual is not available. All instruments should be shipped prepaid to ENMET.
Address for Service:
Michigan Location:
ENMET
Attention: Service Department
680 Fairfield Court
Ann Arbor, MI 48108
Kentucky Location:
ENMET
62 Corporate Court
Bowling Green, KY 42103
Providing the “Service Request Form” assists in the expedient service and return of your unit and failure
to provide this information can result in processing delays.
ENMET
charges a one hour minimum billing for all approved repairs
with additional time billed to the closest tenth of an hour. All instruments sent to
ENMET
are subject to a minimum evaluation
fee, even if returned unrepaired. Unclaimed instruments that
ENMET
has received without appropriate paperwork or attempts to
advise repair costs that have been unanswered after a period of 60 days may, be disposed of or returned unrepaired COD and the
customer will be expected to pay the evaluation fee. Serviced instruments are returned by UPS/FedEx Ground and are not insured
unless otherwise specified. If expedited shipping methods or insurance is required, it must be stated in your paperwork.
NOTE
: Warranty of customer installed components.
For Warranty Repairs, please reference
ENMET’s
“Warranty Information and Guidelines” (found earlier in this section).
Manual Release Date –
November 26, 2018
Manual Part No. – 80003-098
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