9
23. TROUBLESHOOTING (CONTINUED)
Battery will not Charge
Check the following items:
1. Ensure charge is powered and charger indicates “Connect Battery”.
2. No active errors listed by the display.
If “Lockout” is displayed, contact EnerSys
®
Service.
3. Power cycle the battery.
4. Ensure charge cables are properly connected to charger.
5. Ensure battery is connected to an EnerSys Li-ion enabled charger.
6. Check connectors, auxiliary pins and CAN wires for damage.
In Storage Battery Will Not Power On
Check the following items:
1. Power cycle the battery.
2. Review error ID checklist below.
Error ID Checklist and Recommended Actions
• If battery still does not operate, review the CDI, Truck iQ™ device or E Connect™
mobile app for the most recent error ID(s) which will be given simply as a number.
Below is an indication of the reason for the displayed error ID(s).
• If any of the devices display error ID 401, contact EnerSys Service as the battery has
been locked out and the battery will not operate without a service visit.
• If the following error ID is displayed, ensure the proper shutdown/start up procedure
for battery and truck is being followed according to Section 16: Activation /
Deactivation of Battery
3
– Battery shutoff time exceeded due to too large of a current draw by industrial
truck during shutdown of battery
• If one or more of the following error ID(s) are displayed, check the power cables and
ensure there are no issues with the truck.
479
– Battery short circuit event detected due to external sources
7
– Battery turning on while being put under excessive electrical load
14
– Battery connected to external device at higher than allowable voltage
62/63
– Battery error due to excessively noisy current from truck
• If one or more of the following error ID(s) are displayed, the battery should be
charged.
39/481
– Discharge current limit exceeded due to reduced performance limits at
low SOC
45/477
– Lower cell voltage limit exceeded
49
– Lower pack voltage limit exceeded
70
– Lower SOC limit exceeded
169
– Low SOC, charging needed
• If one or more of the following error ID(s) are displayed, the battery should be placed
in an environment to rest and allow the battery to return to allowable operating
temperatures.
39/481
– Discharge current limit exceeded due to reduced performance limits at
temperature extremes
In case of any other error ID, resulting in a non-operational battery, contact
EnerSys
®
Service.
