Endress+Hauser SpectraSensors SS2000e, Operator'S Manual

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Troubleshooting
Operator’s Manual A
–
5
Before contacting Service
Before contacting Service, prepare the following information to send with your
inquiry:
• Diagnostic downloads using the procedures provided in “Receiving
Serial Data (Customer Port Output)” on page 3-1 or using
AMS100 software from SpectraSensors.
When capturing this data, please include the following information to expedite
your request:
•
Analyzer Serial Number (SN) in the filename of the download, e.g.,
Diagnostic Data Download SN XXXX, where ‘XXXX’ is the serial
number.
• Mode 6 ( #6 ) download of the process sample.
•
Mode 6 ( #6 ) download of the validation gas, if the analyzer is
designed to be connected to the sample port.
•
Parameter list in the captured data.
• Mode 1 ( #1 ) data in the captured data (approximately 5 minutes).
With your download information, please also include:
•
Contact information.
•
Description of the problem or questions.
Access to the information above will greatly expedite our response to your
technical request.
Disclaimers
SpectraSensors accepts no responsibility for consequential damages arising
from the use of this equipment. Liability is limited to replacement and/or repair
of defective components.
This manual contains information protected by copyright. No part of this guide
may be photocopied or reproduced in any form without prior written consent
from SpectraSensors.
The Mode 6 ( #6 ) process spectral data, the parameter list, the
validation gas spectral data and the 5 minutes of Mode 1 ( #1 )
data can all be provided in the same .txt file.