Endress+Hauser Proline Promag W 400 HART, Operating Instructions Manual

Page: 123 / 198

Proline Promag W 400 HART Diagnostics and troubleshooting
Hauser 123
For access
Error Possible causes Solution
No write access to parameters Hardware write protection enabled Set the write protection switch on
main electronics module to the
OFF
position →  113.
No write access to parameters Current user role has limited access
authorization 1. Check user role →  67.
2. Enter correct customer-specific
access code →  67.
No connection via HART protocol Communication resistor missing or
incorrectly installed. Install the communication resistor
(250 Ω) correctly. Observe the
maximum load →  151.
No connection via HART protocol Commubox
• Connected incorrectly
• Configured incorrectly
• Drivers not installed correctly
• USB interface on computer
configured incorrectly
Observe the documentation for the
Commubox.

FXA195 HART: Document
"Technical Information"
TI00404F
Not connecting to Web server Web server disabled Using the "FieldCare" or "DeviceCare"
operating tool, check whether the
Web server of the measuring device
is enabled, and enable it if
necessary →  73.
Incorrect setting for the Ethernet
interface of the computer 1. Check the properties of the
Internet protocol (TCP/IP) →  70.
2. Check the network settings with
the IT manager.
Not connecting to Web server Incorrect IP address Check the IP address:
192.168.1.212 →  70
Not connecting to Web server Incorrect WLAN access data • Check WLAN network status.
• Log on to the device again using
WLAN access data.
• Verify that WLAN is enabled on
the measuring device and
operating device .
WLAN communication disabled –
Not connecting to Web server,
FieldCare or DeviceCare No WLAN network available • Check if WLAN reception is
present: LED on display module
is lit blue
• Check if WLAN connection is
enabled: LED on display module
flashes blue
• Switch on instrument function.
Network connection not present or
unstable WLAN network is weak. Operating device is outside of
reception range: Check network
status on operating device.
Parallel WLAN and Ethernet
communication • Check network settings.
• Temporarily enable only the
WLAN as an interface.
Web browser frozen and operation
no longer possible Data transfer active Wait until data transfer or current
action is finished.
Connection lost 1. Check cable connection and
power supply.
2. Refresh the Web browser and
restart if necessary.
Content of Web browser
incomplete or difficult to read Not using optimum version of Web
server. 1. Use the correct Web browser
version .
2. Clear the Web browser cache and
restart the Web browser.
Unsuitable view settings. Change the font size/display ratio
of the Web browser.