Endress+Hauser Master Meter System Operating Instructions Manual Download Page 48

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Diagnostics and troubleshooting

Master Meter System

Hauser

Diagnostics and troubleshooting

9.1

List of error messages

Diagnostic behavior:

• Error:

• Warning:

Diagnosis

no.

Short text

Diagnosti

behavior

Possible cause

Remedy

000

Flow Computer 1
Communication Error

Communication between HMI and flow
computer is interrupted.

Ensure that flow computer is operational and
that Ethernet cables are connected.

001

Flow Computer 2
Communication Error

Communication between HMI and flow
computer is interrupted.

Ensure that flow computer is operational and
that Ethernet cables are connected.

002

Cabinet door open

The cabinet door is open.

Close cabinet door.

003

Sealing Switch
Unsealed Position

The sealing switch has been activated and is in
the "unsealed" position.

Set sealing switch to "sealed" position.

050

File Read/write Error

The HMI could not read or write to the file.

Restart HMI computer.

051

Power Supply 1 Alarm

No 24 V signal available at Power Supply 1.

Ensure that Power Supply 1 is switched on.
Replace power supply if necessary.

052

Power Supply 2 Alarm

No 24 V signal available at Power Supply 2.

Ensure that Power Supply 2 is switched on.
Replace power supply if necessary.

100

Flow Computer 1
Calculation Error

A calculation error has occurred in the flow
computer.

Restart flow computer.
If error persists, contact Hauser.

101

Flow Computer 1 DUT
Density Transmitter
Fail

No signal received at analog input of DUT
density sensor.

Check wiring of 4 to 20-mA signal at analog
input.
Check sensor.

102

Flow Computer 1 DUT
Pressure Transmitter
Fail

No signal received at analog input of DUT
pressure sensor.

Check wiring of 4 to 20-mA signal at analog
input.
Check sensor.

103

Flow Computer 1 DUT
Temperature
Transmitter Fail

No signal received at analog input of DUT
temperature sensor.

Check wiring of 4 to 20-mA signal at analog
input.
Check sensor.

104

Flow Computer 1
FLASH Fail

An internal flow computer error has occurred.

Restart flow computer.
If error persists, contact Hauser.

105

Flow Computer 1
FRAM Fail

An internal flow computer error has occurred.

Restart flow computer.
If error persists, contact Hauser.

106

Flow Computer 1 I/O
Comms Fail

An internal flow computer error has occurred.

Restart flow computer.
If error persists, contact Hauser.

107

Flow Computer 1 MM
Pressure Transmitter
Fail

No signal received at analog input of MM
pressure sensor.

Check wiring of 4 to 20-mA signal at analog
input.
Check sensor.

108

Flow Computer 1 MM
Temperature
Transmitter Fail

No signal received at analog input of MM
temperature sensor.

Check wiring of 4 to 20-mA signal at analog
input.
Check sensor.

109

Flow Computer 1
Invalid Hardware
Version

The MM application was installed on an
incompatible flow computer.

Install application on a 3rd generation or newer
flow computer.

110

Flow Computer 1
System Restart

The flow computer has been restarted.

This is normal behavior following an intended
restart.
In any other case, contact Hauser.

111

Flow Computer 1 MM
Comms Fail

Modbus RTU communication between flow
computer and Promass MM has failed.

Check wiring of Modbus RTU (RS-485) cables.
Ensure that Promass is switched on. Check
Modbus RTU communication settings.

Summary of Contents for Master Meter System

Page 1: ...ions Master Meter System High precision measurement in custody transfer applications thanks to regular proving with the Master Meter System from Endress Hauser BA02244D 06 EN 01 22 00 71561511 2022 04 04 Valid as of version 01 00 zz Device firmware ...

Page 2: ... to individuals or the facility read the Basic safety instructions section carefully as well as all other safety instructions in the document that are specific to working procedures The manufacturer reserves the right to modify technical data without prior notice Your Endress Hauser Sales Center will supply you with current information and updates to these instructions ...

Page 3: ... 15 6 1 3 Ex Zone 2 version 16 6 1 4 Weight 16 6 2 Flow computer 16 7 Commissioning 17 7 1 Software update 17 7 2 Wireless communication can be used on a tablet PC 17 7 3 HMI settings 17 7 3 1 Test settings 17 7 3 2 System settings 17 8 Operation 18 8 1 HMI navigation 18 8 2 General information 18 8 2 1 Status bar 18 8 2 2 Navigation bar 19 8 3 User management 19 8 4 Home screen 20 8 5 Proving scr...

Page 4: ... Endress Hauser 10 3 Spare parts 52 10 4 Spare parts and services 52 10 5 Disposal 52 11 Technical data 53 11 1 System components 53 11 2 Power supply 55 11 3 Input output 55 11 4 Cables 55 11 5 Environment 55 11 6 Documentation 55 Index 56 ...

Page 5: ...an result in minor or medium injury NOTICE This symbol contains information on procedures and other facts which do not result in personal injury 1 2 2 Electrical symbols Symbol Meaning Direct current Alternating current Direct current and alternating current Ground connection A grounded terminal which as far as the operator is concerned is grounded via a grounding system Potential equalization con...

Page 6: ...ips head screwdriver Allen key Open ended wrench 1 2 5 Symbols for certain types of information Symbol Meaning Permitted Procedures processes or actions that are permitted Preferred Procedures processes or actions that are preferred Forbidden Procedures processes or actions that are forbidden Tip Indicates additional information Reference to documentation A Reference to page Reference to graphic N...

Page 7: ... Test HMI Human Machine Interface MM Master Meter OPC OLE Object Linking and Embedding for Process Control 1 5 Valid versions Component Version HMI application version 01 00 00 Flow computer app version 0v4r20 Flow computer app name E H MM application Flow computer app firmware version 4v7r8770 R 1 6 Documentation For an overview of the scope of the associated Technical Documentation refer to the ...

Page 8: ...strictly with the instructions in the supplementary documentation The supplementary documentation is an integral part of the device documentation 1 7 Registered trademarks Microsoft Internet Explorer and the Microsoft logo are registered trademarks of the Microsoft Corporation All other brand and product names are trademarks or registered trademarks of the companies and organizations in question ...

Page 9: ...mproper use The manufacture is not responsible for any damage caused by improper use In such cases the user bears full responsibility Intended use includes compliance with the operating and maintenance requirements specified by the manufacturer Depending on the version ordered the measuring device can also measure potentially explosive flammable poisonous and oxidizing media Measuring devices for ...

Page 10: ... accordance with good engineering practice to meet state of the art safety requirements and has been tested and left the factory in a condition in which it is safe to operate It meets general safety standards and legal requirements It also complies with the EU directives listed in the device specific EU Declaration of Conformity This is confirmed by the affixed CE mark 2 6 IT security IT security ...

Page 11: ...uty Meter 11 12 A0048608 1 System overview 1 Ex d housing including MM flow computer 2 Tablet PC compliant with Ex Zone 2 3 Web browser via Ethernet optional 4 Modbus signal 5 Pulse signal 6 4 20 mA pressure 7 4 20 mA temperature 8 Shut off valve 9 Pressure transmitter 10 Temperature transmitter 11 Duty Meter 12 Master Meter 3 2 System design The HMI is installed and loaded either on a robust tabl...

Page 12: ... on modules 2x RF pass through connections for WWAN GPS 1x Micro SD card slot to support SDHC SDXC 1x SIM card slot for WWAN data communication 3 4 Using the system The system may be used only if it has no technical defects Furthermore it may be used only as intended and in accordance with the instructions provided in this user manual It may be used only by safety conscious and appropriately train...

Page 13: ...nsure that it is complete and corresponds to the order Retain all accompanying documents The system must not be put into operation if it has been established that the delivery is damaged In this case please contact your Endress Hauser Sales Center Return the system to Endress Hauser in the original packaging where possible 4 2 Product identification 4 2 1 Nameplates on cabinet of system There are ...

Page 14: ...rtation box to the place of operation 5 3 Packaging disposal All packaging materials are environmentally friendly and 100 recyclable Outer packaging of device Polymer stretch wrap complying with EU Directive 2002 95 EC RoHS Packaging Wooden crate treated in accordance with ISPM 15 standard confirmed by IPPC logo Cardboard box in accordance with European packaging guideline 94 62EC recyclability co...

Page 15: ...Hauser 15 6 1 1 Non Ex version 334 13 2 326 12 8 300 11 8 746 29 4 800 31 5 870 34 3 624 24 6 600 23 6 561 22 1 A0048021 4 Dimensions in mm in 6 1 2 Ex Zone 1 version 311 12 2 365 14 4 430 16 9 430 16 9 405 15 9 A0048022 5 Dimensions in mm in ...

Page 16: ...300 11 8 A0048023 6 Dimensions in mm in 6 1 4 Weight Version Number of lines Weight Non Ex 1 48 kg 106 lb 2 50 kg 110 lb Ex Zone 1 1 55 kg 121 lb 2 57 kg 126 lb Ex Zone 2 1 45 kg 99 lb 2 47 kg 104 lb 6 2 Flow computer The system is delivered with the flow computer already installed Detailed information on installation 55 ...

Page 17: ...s from the field device in question once Modbus communication has been successfully established To ensure that communication is functioning correctly verify that the values shown on the display are meaningful For further information 33 7 3 HMI settings 7 3 1 Test settings Prior to commissioning the system a number of test related settings must be correctly defined and entered These include Custome...

Page 18: ...ns may not be available and are therefore grayed out A0048451 EN 8 2 General information 8 2 1 Status bar The status bar is located at the top of the screen and contains the following information System name Customer name System date system time Endress Hauser logo 7 18 or system status OK warning error 8 18 A0048129 7 Status bar with Endress Hauser logo A0048130 8 Status bar with system status ...

Page 19: ...e current screen is displayed with a blue background A0048131 8 3 User management User management is where the access rights for operation are organized Certain functions are only available to users with more wide ranging access rights If access is restricted consideration should be given to acquiring login details in order to obtain increased access rights For more information 46 A0048094 9 No ac...

Page 20: ...tion is carried out on the Proving screen The user should call up the Proving screen once the physical connection has been prepared system communication established and the HMI settings successfully configured The operator also can access the MM flow computer on this screen via the integrated web browser Reports of past operations can also be retrieved displayed and exported here Additional login ...

Page 21: ...nd perform proving operations in an organized manner On the Proving screen tap Prove Wizard The Master Meter screen opens A predefined MM device 10 21 highlighted in blue is available to the operator for selection The current software version supports only one MM For more information on how to predefine an MM and configure the associated parameters 17 A0048042 10 Master Meter selected ...

Page 22: ...ncel the current wizard 11 22 If you tap this button the system prompts the user to confirm the cancellation of the wizard If the operation is confirmed with Yes the current wizard is aborted the system returns to the Proving screen and all of the options in the wizard are deleted This does not affect predefined proving and system settings A0048046 11 Aborting the wizard ...

Page 23: ...e the Free Select option and configure the associated parameters 17 A0048043 12 Duty meter selected A0048044 13 Duty meter Free Select If the Free Select option is enabled and selected in the settings the operator must manually enter the parameters for the Free Select Duty Meter including the DUT type The current software version only supports Coriolis Once the Duty Meter has been selected the DUT...

Page 24: ...plication and check the predefined settings under Prove Mode Prove Method Meter Factor Limit Check and Other Prove Settings 24 The current software version supports only the Mass to Mass prove mode For more information on how to predefine the standard settings 17 For the various prove methods the relevant requirements apply to Pulse Count Time and Mass There are no requirements for the Manual Trig...

Page 25: ... that the stability status is stable If the stability is unstable the Start Prove is grayed out and operation is not permitted Tap the Start Prove button on the top left of the screen 26 The system starts in accordance with the program logic While the process is running the test phase is shown on the right hand side of the screen The Prove Result button in the bottom right corner of the screen is ...

Page 26: ...Operation Master Meter System 26 Endress Hauser A0048050 A0048052 ...

Page 27: ... the repeatability status and prover diagnostics 27 The details for each prove for which the number of runs is defined are shown in the center of the screen The operation that was aborted by the operator is indicated by the system with failed in red A0048053 8 7 Flow Computer 1 Website screen In the Proving screen tap Flow Computer 1 Website The Flow Computer 1 Website screen opens The operator ca...

Page 28: ...p Reports The Reports screen opens Here the operator can retrieve display and export reports on previous operations The individual report files are saved in txt format and can be opened in the File Explorer and exported to an external drive by following the instructions on the screen A0048054 ...

Page 29: ...Master Meter System Operation Endress Hauser 29 8 8 1 Overview Report The following is an example of an Overview Report in the current software version A0048095 ...

Page 30: ...Operation Master Meter System 30 Endress Hauser 8 8 2 Run Report The following is an example of a Run Report in the current software version A0048096 ...

Page 31: ...nostics screen opens From here the operator can navigate to the following five subsections Alarms Alarm History Process Data I O Diagnostics Modbus Diagnostics A0048055 If an alarm occurs a red exclamation mark appears in the Diagnostics section and in the Alarms subsection and the system status changes to Warning ...

Page 32: ...ap Alarms The Alarms screen opens All active alarms are displayed in the form of a list 32 Tap the Acknowledge All button to change the status of the alarms from Active to Inactive and to change the system status from Warning to OK once all alarms have been rendered inactive 32 A0048056 A0048059 ...

Page 33: ...0 8 9 3 Process Data screen On the Diagnostics screen tap Process Data The Process Data screen opens The individual process data is saved in csv format and can be opened in the File Explorer and exported to an external drive by following the instructions on the screen A0048061 8 9 4 I O Diagnostics screen On the Diagnostics screen tap I O Diagnostics The I O Diagnostics screen opens The I O Diagno...

Page 34: ...stics The Modbus Diagnostics screen opens The Modbus Diagnostics screen shows the process parameters transmitted by the relevant Master and Duty Meter via Modbus once Modbus communication has been successfully established These advanced diagnostic parameters enable a detailed assessment of the prevailing process conditions A0048063 ...

Page 35: ...screen On the Home screen tap System The System screen opens The operator can navigate from here to the following seven subsections Language Settings Information Software Alarm limits System settings Exit A0048065 All HMI settings are configured in this section ...

Page 36: ...en tap Prover Settings The Prover Settings screen opens 37 The operator can navigate from here to the following seven tabs General Proving Master Meter Duty Meter Units I O Config Flow Stability During the commissioning phase before the system can be put into operation all settings must first be configured in accordance with the actual application in the field General tab The operator can define t...

Page 37: ...ttings Maximum Number of Runs Required Good Runs Repeatability Limit Default Prove Method settings Pulse Counts Time Mass Manual Trigger Default Meter Factor Limit Settings On Off For the various prove methods the relevant requirements apply to Required Pulse Count Time and Mass There are no requirements for the Manual Trigger method A0048068 ...

Page 38: ... the following settings Max Allowable Flow Deviation Delay Time A0048069 Duty Meter tab The operator can define the number of DUTs used up to 12 and determine whether Free Select Duty Meter should be enabled or disabled The operator can configure the following parameters under the specific configuration for each DUT Serial Number Tagname Manufacturer Meter Model Meter Size K Factor in pulses t Typ...

Page 39: ...peration Endress Hauser 39 A0048070 Units tab The operator can configure the units for the following terms MM Mass K Factor DUT Mass K Factor Flow Time Unit Temperature Pressure Density Line Pressure Vapor Pressure A0048072 ...

Page 40: ...ng parameters for the field instrument Master Meter Temperature Master Meter Pressure Duty Meter Temperature Duty Meter Pressure A0048073 Flow Stability tab The operator can enable or disable the Proving Stability and define the following settings Averaging Counter Stability Counter Bandwidth A0048074 ...

Page 41: ...ired A0048076 8 10 4 Software screen On the System screen tap Software The Software screen opens Important information such as the HMI application version the flow computer app and firmware version as well as various checksums are displayed here A0048077 8 10 5 Alarm Limits display On the System screen tap Alarm Limits The Alarm Limits screen opens Here the operator can configure the required pres...

Page 42: ...ator can navigate from here to the six tabs User Management HMI File Path IP Addresses Visualization Import Export During the commissioning phase before the system can be put into operation all settings must first be configured in accordance with the actual application in the field User Management tab The operator can set the automatic logout timer in minutes A0048079 ...

Page 43: ... operator can determine whether the alarm banner should be shown on the home screen and can select the display format for the system date and time A0048080 File Path tab The operator can select the file path for Metering Data and Settings Import Export A0048081 ...

Page 44: ...ystem 44 Endress Hauser IP Addresses tab The operator can define or modify the IP address for the flow computer s A0048082 Visualization tab The operator can select the MM type to be shown on the visualization screen A0048083 ...

Page 45: ...ization level are permitted to import configurations A0048085 8 10 7 Exit screen On the System screen tap Exit The Exit screen opens Only users with Administrator access authorization or higher are permitted to close the application and return to the Windows desktop A0048088 8 11 Visualization screen On the Home screen tap Visualization The Visualization screen opens ...

Page 46: ...ed to the Duty Meter 14 46 The Duty Meter can be configured by tapping the Configure DUT button 15 46 The type of the MM displayed can be selected For more information 42 A0048090 14 Visualization of Master Meter 1 A0048091 15 DUT configuration 8 12 Users screen On the Home screen tap Users The Users screen opens Here the operator can log users in or out or edit users ...

Page 47: ...er access matrix Authorization Non registered user Operator Supervisor Administrator EH View screens Perform proving Access to reports and data logs Access to flow computer website Acknowledge alarms Scroll through and filter alarm history Access to diagnostic data System Change language Display modify settings Display modify system settings System Exit HMI application System Display support infor...

Page 48: ...t Check sensor 102 Flow Computer 1 DUT Pressure Transmitter Fail No signal received at analog input of DUT pressure sensor Check wiring of 4 to 20 mA signal at analog input Check sensor 103 Flow Computer 1 DUT Temperature Transmitter Fail No signal received at analog input of DUT temperature sensor Check wiring of 4 to 20 mA signal at analog input Check sensor 104 Flow Computer 1 FLASH Fail An int...

Page 49: ...DUT Temperature Low Lower DUT temperature limit has been exceeded Check process conditions Check settings for alarm limits 156 Flow Computer 1 MM Pressure High Upper MM pressure limit has been exceeded Check process conditions Check settings for alarm limits 157 Flow Computer 1 MM Pressure Low Lower MM pressure limit has been exceeded Check process conditions Check settings for alarm limits 158 Fl...

Page 50: ... behavior following an intended restart In any other case contact Endress Hauser 211 Flow Computer 2 MM Comms Fail Modbus RTU communication between flow computer and Promass MM has failed Check wiring of Modbus RTU RS 485 cables Ensure that Promass is switched on Check Modbus RTU communication settings 212 Flow Computer 2 RAM Fail An internal flow computer error has occurred Restart flow computer ...

Page 51: ...264 Flow Computer 2 Printer Spool Full Flow computer printer spool is full Check connected printers 265 Flow Computer 2 FTP Error The flow computer could not save the data to the HMI computer Check FTP settings on flow computer and HMI Contact Endress Hauser 266 Flow Computer 2 Duty Meter Communications Fail Modbus RTU communication between the flow computer and Promass Duty Meter has failed Check...

Page 52: ...ÅNO 311 71526319 Moxa Ethernet switch EDS 208 71526312 Teltonika Industrial 4G LTE Wi Fi router RUT240 71534091 Teltonika Antenna Combo SISO Mobile 71534421 Advantech 15 6 Panel PC PPC 3151W 71540988 B R 15 6 Panel PC PC 2200 71479866 B R Automation PC PC 2200 71526321 ICOP External display PDX2 090T 8A 71473410 10 4 Spare parts and services Regular servicing of the MM System by the system manufac...

Page 53: ...ndress Hauser 53 11 Technical data 11 1 System components Flow computer Newflow NÅNO 311 A0048150 Ethernet switch Moxa EDS 208 A0048151 Industrial 4G LTE Wi Fi router Teltonika RUT240 A0048152 Antenna Teltonika Combo SISO Mobile A0048153 ...

Page 54: ...nical data Master Meter System 54 Endress Hauser 15 6 Panel PC Advantech PPC 3151W A0048154 15 6 Panel PC B R PC 2200 A0048794 Automation PC B R PC 2200 A0048795 External display ICOP PDX2 090T 8A A0048796 ...

Page 55: ... 20 mA 11 4 Cables Power cable Standard installation cable is sufficient Signal cable current signal 4 to 20 mA Shielded cable required Modbus RS485 cable The EIA TIA 485 standard specifies two cable types A and B for the bus line which can be used for all transmission rates Cable type A is recommended Pulse frequency output Shielded cable required 11 5 Environment Ambient temperature range 10 to ...

Page 56: ...ronyms used 7 Documentation 7 Function 5 Highlighting of text 7 Registered trademarks 8 Symbols 5 Valid versions 7 Document function 5 E Environment 55 F Flow computer 16 G General information 18 H HMI navigation 18 HMI settings 17 I Incoming acceptance 13 Incoming acceptance and product identification 13 Incoming acceptance 13 Product identification 13 Nameplates on cabinet of MM System 13 Inform...

Page 57: ...g disposal 14 Power supply 55 Product description 11 Interfaces 12 Modifying the system 12 System design 11 System overview 11 Using the system 12 Product identification 13 Prove Wizard 21 R Run Report 30 S Safety 9 Intended use 9 Operational safety 10 Product safety 10 Requirements for the personnel 9 Workplace safety 9 Security IT security 10 Software update 17 Status bar 18 Storage and transpor...

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Page 60: ...www addresses endress com 71561511 71561511 ...

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