Enchanted Garden ™
277-4019
24" Vintage Red Water Pump
with Wheelbarrow Fountain
LIMITED WARRANTY INFORMATION
Thank you for choosing an Enchanted Garden product! We aim to please with our wide range of
products including Fountains, Birdbaths, Statuary, and Pond Supplies & More. All of our products
are constructed from the highest quality materials. In the event that we have not achieved our
usual standard of excellence, we will repair or replace, at our discretion within the warranty period.
A valid proof of purchase with the purchase date clearly indicated must be provided. Photos of
defective merchandise will also be required to help distinguish the actual cause of the defect.
Please read below for a detailed description of warranty coverage.
Water Damage
Enchanted Garden products are not manufactured to withstand extreme temperatures.
Improper storage that allows water to freeze within a product may cause damage, is
considered negligence and will not be covered under this warranty. The use of “hard
water” and/or caustic cleaners can affect the painted or other finishes. Failure to keep
the unit clean and use of such additives/cleaners will also void the warranty. Please note:
for fountains, it is normal for some splashing to occur and protecting the immediate
surfaces is not the responsibility of Enchanted Garden
.
Paint & Color (Retention and/or Loss)
The use of water will cause natural erosion to the color. This area can be touched up using
standard paint. The paint is designed protect the entire finish against breakdown of color.
As with any product, all finishes with time will gradually fade and discolor. The warranty
will only cover against severe or complete fading within the first year from date of
purchase with the above exclusion.
Procedure/Service
Should a warranty/claim be needed, you should contact the retailer from whom you
purchased the product. If that is not an option, you can contact Enchanted Garden at 1-
877-710-0162. When contacting Enchanted Garden, you must be prepared to show proof
of purchase, provide photographs and any other information needed to validate your
claim. This may be necessary to distinguish between a partial or complete replacement
of a defective product. The warranty does not cover any items with multiple parts; the
warranty will ONLY cover the individual component of the unit/item that may be
defective. Replacement parts can be made available to a consumer through the original
selling party, or an approved parts retailer. If this is not an option, contact our customer
service department. Item is covered under one year limited warranty from the date of
purchase. When requesting replacement parts due to a warranty claim after 30 days of
purchase, credit card information will be requested for shipping charges.
Not Covered Under Warranty
The limited warranty will NOT cover cases of damages due to
1.
Damages caused in Transit
2.
Inadequate care and/or neglect
3.
Environmental and/or natural elements
4.
Immersion in water, unless specified
5.
Improper Installation/Storage and/or Maintenance
This warranty is void if the product has been damaged by accident, misuse, negligence, improper installation
and/or modifications have occurred. This includes any and/or all defects arising out of freezing water damage,
hard water damage, failure to keep the unit clean and free of harmful additives such as bleach, chlorine, etc.….
which affects the paint and/or parts. This warranty also does not cover any additional charges or installation,
removal, disposal and/or shipping costs or consequential damage associated with any warranty claim.
LIMITED WARRANTY INFORMATION
277-4019
24” Vintage Red Water Pump
with Wheelbarrow Fountain