Emulex Adapters Maintenance Manual Download Page 1

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Troubleshooting and

Maintenance Manual

for Emulex OneConnect™ and LightPulse

Adapters

One Network.

One Company.

P003409-02A Rev. A

Connect with Emulex.

Summary of Contents for Adapters

Page 1: ...Troubleshooting and Maintenance Manual for Emulex OneConnect and LightPulse Adapters One Network One Company P003409 02A Rev A Connect with Emulex...

Page 2: ...eed LightPulse MultiPulse OneCommand OneConnect One Network One Company SBOD SLI and VEngine are trademarks of Emulex All other brand or product names referenced herein are trademarks or registered tr...

Page 3: ...ect Data 9 Driver Tools Event Logging 9 The OneCommand Manager and HBAnyware Applications 9 Other Ways to Collect Data 10 Common Problems 10 Hardware Issues 10 Link Down 10 Cannot See Devices or Drive...

Page 4: ...are up to date Check with disk and tape vendors for known issues The Importance of Compatibility Driver Updates and Firmware Updates Emulex works very closely with storage and system providers to ens...

Page 5: ...ncludes the lpfc base driver and the HBAnyware utility Links to the Solaris SFS FCA drivers are provided as well Drivers for HP UX The driver for HP UX supports PA RISC and the 64 bit Itanium processo...

Page 6: ...n Emulex adapter is installed into a server there is no separate configuration step required for the adapter Proper driver configuration is generally all that is required The exception to this is if y...

Page 7: ...as initiated then went to an hour glass until the failover completed Path management software reported errors in the system error log 60 seconds after the failover was initiated Adapter FC link to swi...

Page 8: ...problem is the adapter Adapter device drivers Unqualified driver version The version must be qualified by the storage and systems providers A version can be installed and supported by the storage or s...

Page 9: ...witch port use the switch s utility tools to see the link state Check switch zoning Large switched fabrics are complicated to set up and maintain Zoning is a key element of a good configuration and it...

Page 10: ...ller will not present any LUNs to the server This means that the adapter driver will complete its discovery and map the targets to the OS but the OS will not find LUNs with which to communicate Instal...

Page 11: ...provider solutions will ensure you have a supported SAN configuration Verify releases for storage and system providers that have a page on the Emulex Web site If the provider is not listed verify any...

Page 12: ...eception SCSI errors such as Check Condition errors Busy or Queue Full and FC errors to detect bad cables or transceivers Emulex considers this type of event logging a powerful troubleshooting tool In...

Page 13: ...Technical Support can advise when the adapter memory dump file is required Diagnostic tests Use the OneCommand Manager or HBAnyware utilities to test the adapter port hardware and firmware These tests...

Page 14: ...late the problem to the adapter cable or connected device If you have a loopback connector the adapter fails the external loopback tests If you have isolated the problem to the adapter run an external...

Page 15: ...witch is configured incorrectly The adapter must be in the proper zone to see the target device The array is configured incorrectly Check settings in the RAID system security settings Verify that the...

Page 16: ...that you have the correct firmware version installed for the Media Access Control MAC device 10 G bs Link down Unlike FC adapters the Converged Network Adapter CNA is connected to a lossless Ethernet...

Page 17: ...HBAnyware application version installed on each affected host Listings or screen shots of any errors that are related to the issue Any changes or updates made to the SAN OS adapter firmware or driver...

Page 18: ...as well as for current products Knowledgebase topics are stored by knowledgebase solution ID solution number A link to the Emulex knowledgebase is available from the Support page Search for informati...

Page 19: ...e RMA request form for up to 10 units Return prod ucts one of these ways RMA form Use this online Return Material Authorization form to return up to 10 units E mail service Send an e mail message to t...

Page 20: ...Telephone 800 752 9068 option 2 Europe E mail address tech support emulex com Telephone 44 1189 772929 Warranty Information A printable PDF of the Emulex standard limited warranty Interoperability Co...

Page 21: ...driver reset the adapter Common LED States Although the adapter LED has many possible states the three most common are Normal that is the link is up Link down or adapter waiting Heart beat indication...

Page 22: ...en the adapter will return to this state Heart beat indication If adapter is operational at least one of the LEDs will blink at some rate No valid state if the yellow LED is solid or off Power Indicat...

Page 23: ...Troubleshooting and Maintenance Manual Page 20 Yellow Adapter status standard Emulex adapter Green Adapter status standard Emulex adapter...

Page 24: ...ioning 10 Gb s adapters 3 blinks On 10 G bs link rate normal link is up 8 Gb s adapters 2 blinks 3 blinks 4 blinks On On On 2 Gb s link rate normal link is up 4 Gb s link rate normal link is up 8 Gb s...