6
Troubleshooting
6.1
Overview
The following sections provide troubleshooting suggestions for the most common
operating problems. If you suspect malfunction despite the absence of any diagnostic
messages, follow these procedures to verify that the transmitter hardware and the sensor
module are in good working order.
6.2
Rosemount
™
928 troubleshooting
6.2.1
Electronics Failure
An electronics error that could impact the device measurement reading has occurred.
Recommended actions
1. Reset the device by removing and reinstalling the power module.
2. In AMS or Field Communicator, go to
Service Tools
→
Maintenance
→
Reset/
Restore
→
Restore Default Settings
to reset the device to default settings.
3. In AMS or Field Communicator, go to
Service Tools
→
Maintenance
→
Reset/
Restore
→
Device Reset
to reset the device electronics.
4. Reconfirm all configuration items in the device.
5. If the condition persists, replace the transmitter.
6.2.2
Radio Failure
The wireless radio has detected a failure or stopped communicating.
Recommended actions
1. Reset the device by removing and reinstalling the power module.
2. If the condition persists, replace the transmitter.
6.2.3
Capacity Denied
The device has failed to acquire the wireless communication bandwidth required for the
configured update rate.
Recommended actions
1. Obtaining bandwidth may take time, depending on the configured update rate and
other devices on the wireless network. Wait several minutes to allow the device to
obtain bandwidth on its own.
2. The update rate for the transmitter may be too frequent to allow it to join a wireless
gateway that is near capacity. Reconfigure the update rate of the device or other
Reference Manual
Troubleshooting
00809-0100-4928
September 2019
Rosemount 928
169
Summary of Contents for Rosemount 928
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