Table 6-10: Wireless network troubleshooting
Symptom
Possible cause and recommended actions
The device is not joining the wireless network.
•
Verify Network ID and Join Key. The Network ID and
Join Key in the device must match the Network ID and
Join Key of the Gateway, refer to
•
Enable High Speed Operation on the Wireless Gateway.
•
Check Power Module.
•
Verify that Active Advertising has been enabled on the
Wireless Gateway.
•
Verify device is within range of at least one other
wireless device or the Wireless Gateway, see
•
Verify device is configured to join. Send the “Join Now”
command to the device, see
.
•
See the Troubleshooting section in the Gateway
for more information.
Limited Bandwidth error
•
Reduce the Update Rate on transmitter, refer to
•
Increase communication paths by adding more
wireless points.
•
Check that device has been online for at least an hour.
•
Check that device is not routing through a “limited”
routing node.
•
Create a new network with an additional Wireless
Gateway.
6.4
Service and troubleshooting tools
This section briefly describes tools and functions in the AMS Wireless Configurator and
handheld communicator which may be useful for service and troubleshooting of
Rosemount
™
3308 Series Transmitter.
6.4.1
Read the echo curve
The AMS Wireless Configurator and handheld communicator have powerful tools for
advanced troubleshooting. By using the Echo Curve function you get a view of the tank
signal. Measurement problems can be solved by studying the position and amplitude of
the different peaks.
Procedure
1. Select
Service Tools
→
Echo Tuning
→
Echo Curve
.
2. Do one of the following:
Service and troubleshooting
Reference Manual
February 2020
00809-0100-4308
118
Rosemount 3308 Series
Summary of Contents for Rosemount 3308A
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Page 22: ...Transmitter overview Reference Manual February 2020 00809 0100 4308 22 Rosemount 3308 Series ...
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