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Customer Services
EMERSON Motion Control offers a wide range of services to support our
customers’ needs. Listed below are some of these services.
Application Engineering
(612) 474-1116
E-Mail:
An experienced staff of factory application engineers provide complete
customer support for tough or complex applications. Our engineers offer
you a broad base of experience and knowledge of electronic motion
control applications.
EMERSON BBS
(612) 474-8835
EMERSON Motion Control maintains a electronic Bulletin Board
System which provides you access to software updates, technical
information and services.
Communications protocol: 300 - 28,800 Baud, N, 8, 1.
FAX
(612) 474-8711
Internet Access
www.emersonemc.com
Order / Repair Status
(612) 474-1116
Sales
(800) FX-SERVO
E-Mail:
Service Support
(612) 474-8833
E-Mail:
EMERSON Motion Control’s products are backed by a team of
professionals who will service your installation wherever it may be. Our
customer service center in Minneapolis Minnesota is ready to help you
solve those occasional problems over the telephone. Our customer service
center is available 24 hours a day for emergency service to help speed
any problem solving. Also, hardware replacement parts, should they ever
be needed, are available through our customer service organization.
Need on-site help? EMERSON Motion Control provides on-site service,
in most cases, the next day. Just call EMERSON’s customer service
center when on-site service or maintenance is required.
See
Service Support Check List
on the following page.
Training Services
(612) 474-1116
EMERSON Motion Control maintains a highly trained staff of
instructors to familiarize customers with EMERSON Motion Control
products and their applications. A number of courses are offered, many
of which can be taught in your plant upon request.