Note
To verify the status of a part contained within the storage processor, like a battery
backup unit, for example, you must locate the part in the
System Component
list.
l
In the
System Component
list, the part should be marked with a status OK icon:
l
In the graphical view, the part should be highlighted green.
If the system health monitor shows the part as faulted, contact your service provider.
Returning a faulted part
We appreciate the return of defective material within 5 business days (for US returns). For
International customers, please return defective material within 5-10 business days. All
instructions and material required to return your defective part were supplied with your
good part shipment.
Procedure
1. Package the faulted part in the shipping box that contained the replacement part, and
seal the box.
2. Ship the failed part to your service provider as described in the instructions that were
included with the replacement part.
3. [Optional] For more information about returning customer-replaceable parts, from
Unisphere, click
Support
>
Need more Help?
>
Customer Replaceable Parts
>
Return a
Customer Replaceable Part
to enter the EMC Online Support website.
If your screen does not show the
Return a customer replaceable part
option, contact
your service provider for instructions on what to do next.
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EMC VNXe
