EMC Connectrix ED-64M, User Manual

Page: 446 / 476

G
G-4
Connectrix ED-64M User Guide
Customer Support
Before Calling the Customer Support Center
Have the following information available before calling the Customer
Support Center or your support representative (if one has been
assigned to you):
❑
Your company name
❑
Your name
❑
Your phone number
❑
For an existing problem, the problem tracking system ID, if one
was previously assigned to the problem by a support
representative
❑
For an MVS problem, the JESLOG, SYSPRINT, all STDOUT DD
members of the server job output and similar output for the
client, and the relevant portion of the SYSLOG