EMC CLARiiON CX700 Hardware Reference Manual Download Page 97

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Customer Support

B-1

nvisible Body Tag

This appendix reviews the EMC process for detecting and resolving
software problems, and provides essential questions that you should
answer before contacting the EMC Customer Support Center.

This appendix covers the following topics:

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Overview of Detecting and Resolving Problems ......................... B-2

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Troubleshooting the Problem .......................................................... B-3

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Before Calling the Customer Support Center ............................... B-4

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Documenting the Problem............................................................... B-5

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Reporting a New Problem ............................................................... B-6

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Sending Problem Documentation................................................... B-7

Customer Support

Summary of Contents for CLARiiON CX700

Page 1: ...EMC Corporation Corporate Headquarters Hopkinton MA 01748 9103 1 508 435 1000 www EMC com EMC CLARiiON CX700 Storage Processor Enclosure SPE HARDWARE REFERENCE P N 300 001 073 REV A03 ...

Page 2: ...ES OF ANY KIND WITH RESPECT TO THE INFORMATION IN THIS PUBLICATION AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Use copying and distribution of any EMC software described in this publication requires an applicable software license Trademark Information EMC2 EMC CLARiiON Navisphere and PowerPath are registered trademarks and Access Logix FLARE...

Page 3: ...ference in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own...

Page 4: ...CX700 Hardware Reference iv ...

Page 5: ... 2 Installing an SPE in a Cabinet 2 2 Warnings and Recommendations 2 2 Site Requirements 2 3 Cabling Requirements 2 4 Disk Requirements 2 5 CX700 Address Requirements 2 5 Cabling a CX700 2 7 Making Power Connections ac Power Source 2 8 Making Power Connections dc Power Source 2 11 Making Back End Connections 2 12 Connecting Storage Processors to the External Environment 2 19 CX700 Powerup and Init...

Page 6: ...cing a Storage Processor SP 3 15 Removing a Storage Processor 3 15 Installing a Replacement Storage Processor 3 16 Chapter 4 Standby Power Supply SPS About the SPS 4 2 Appendix A Technical Specifications and Operating Limits SPE Technical Specifications A 2 Power Requirements A 2 Sizes and Weights A 3 SP Optical Cabling to Switch or Server A 4 SP to DAE2 DAE2P Copper Cabling A 4 SP to SPS Interfac...

Page 7: ... Information A 14 SPS Standards Certification Compliance A 16 Appendix B Customer Support Overview of Detecting and Resolving Problems B 2 Troubleshooting the Problem B 3 Before Calling the Customer Support Center B 4 Documenting the Problem B 5 Reporting a New Problem B 6 Sending Problem Documentation B 7 Glossary g 1 Index i 1 ...

Page 8: ...CX700 Hardware Reference viii Contents ...

Page 9: ... the ac Line Cord to the Power Supply 2 8 2 4 Connecting the Power Cords to the SPSs DAE2 as EA 0 Loop 0 2 9 2 5 Connecting Power Cords to the SPSs DAE2P as EA 0 Loop 0 2 10 2 6 Connecting Storage Processors to the Standby Power Supplies 2 11 2 7 Connecting dc Power Supplies to the CX700 and DAE2 SPS Ports 2 12 2 8 Connecting the Copper Cable to the BE 0 SP port 2 14 2 9 Sample CX700 and DAE Cabli...

Page 10: ...LEDs 3 6 3 5 Removing the CX700 Front Bezel 3 11 3 6 Removing a Fan Module 3 12 3 7 Installing the Front bezel 3 12 3 8 Removing the Power Supply ac Line Cord 3 13 3 9 Disconnecting dc Power Cords 3 14 3 10 Removing the Power Supply 3 14 3 11 Removing a Storage Processor 3 16 3 12 Installing a Storage Processor 3 17 4 1 1000 Watt SPS Rear Panel 4 2 4 2 SPS Installation Front and Rear Views 4 4 A 1...

Page 11: ...t your EMC representative This guide is part of the EMC CLARiiON Model CX700 storage processor enclosure SPE documentation set and is intended for use by system administrators and other qualified technical personnel during installation setup and maintenance of the CX700 system Readers of this guide are expected to be familiar with basic computer hardware installation and field replaceable unit FRU...

Page 12: ...300 002 407 EMC Navisphere Manager Administrator s Guide P N 069001125 EMC CLARiiON CX300 CX300i CX500 CX500i and CX700 Storage Systems Configuration Planning Guide P N 300 001 273 EMC Navisphere Security Administrator s Guide P N 069001124 EMC Installation Roadmap for CX Series AX Series and FC Series Storage Systems P N 069001166 Conventions Used in This Manual EMC uses the following conventions...

Page 13: ... typeface Indicates text including punctuation that you type verbatim all commands pathnames filenames and directory names It indicates the name of a dialog box field in a dialog box menu menu option or button This typeface Represents variables for which you supply the values for example the name of a directory or file your username or password and explicit arguments to commands This typeface Repr...

Page 14: ...all your storage system in a storage area network SAN or direct attach configuration Where to Get Help For questions about technical support call your local sales office or service provider If you have a valid EMC service contract contact EMC Customer Service at Follow the voice menu prompts to open a service call and select the applicable product support Sales and Customer Service Contacts For th...

Page 15: ...nected Remember to reconnect any grounding conductors removed for or during any installation procedure ATTENTION Resérvé au personnel autorisé Un circuit de terre continu est essentiel en vue du fonctionnement sécuritaire de l apareil Ne jamais mettre l appareil en marche lorsque le conducteur de mise a la terre est débranché WARNUNG Nur für Fachpersonal STROMSTREUVERLUST Gerät muss geerdet werden...

Page 16: ...nt reports up to date complete and accurate Static Precautions EMC incorporates state of the art technology in its designs including the use of LSI and VLSI components These chips are very susceptible to damage caused by static discharge and need to be handled accordingly CAUTION Before handling printed circuit boards or other parts containing LSI and or VLSI components observe the following preca...

Page 17: ...time clock RTC for three to four years in the absence of power Only trained personnel should change or replace this battery WARNING Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type recommended by the equipment manufacturer Discard used batteries according to manufacturer s instructions ...

Page 18: ...xviii CX700 Hardware Reference Warnings and Cautions ...

Page 19: ...About the CX700 1 1 1 This chapter introduces the EMC CLARiiON Model CX700 storage processor enclosure SPE Major topics include Overview 1 2 CX700 Components and Features 1 3 About the CX700 ...

Page 20: ... The CX700 can provide storage in storage area network SAN configurations using Fibre Channel switches or direct attach configurations without switches The CX700 works in conjunction with one or more 15 disk disk array enclosures DAEs to provide terabytes of highly available disk storage A DAE is a basic enclosure without an SP Each DAE connects to a CX700 or another DAE with simple FC AL serial c...

Page 21: ... in a CX700 system requires high performance Fibre Channel disk drives Additional DAEs can include either Fibre Channel or economical ATA disks High availability features are standard CX700 Components and Features The CX700 SPE components include A sheet metal enclosure with a midplane front bezel and two storage processors SPs Two power supplies Three fan modules with two fans per module The high...

Page 22: ... components Details on each component follow the figures If the enclosure provides slots for two identical components the component in slot A is called component name A The second component is called component name B as shown in the illustrations For increased clarity the following figures depict the CX700 outside of the rack cabinet Your SPE may be installed in a rackmount cabinet as shown in Fig...

Page 23: ...ures 1 5 About the CX700 Figure 1 3 CX700 Front View with Front Bezel Removed Figure 1 4 CX700 Back View EMC1953 Fan Modules 3 Front Bezel EMC1954 Power Supply B Power Supply A Storage Processor B SP B Storage Processor A SP A ...

Page 24: ... latch release buttons releases the bezel from the enclosure The front bezel inhibits electromagnetic interference EMI You can take off the bezel to remove and install fan modules but EMI compliance requires a properly installed front bezel Figure 1 6 CX700 Front Bezel Midplane The midplane distributes power and signals to all the enclosure components The power supplies fan modules and SPs plug di...

Page 25: ...ors optical for server I O connect to a switch or server HBA Two HSSDC high speed serial data connect shielded Fibre Channel connectors copper for disk connections BE 0 and BE 1 Two HSSDC shielded fibre channel connectors copper for additional loops and other options BE 2 Aux 0 and BE 3 Aux 1 One serial port COM 1 for RS 232 connection to a service console One serial port COM 2 for connection to a...

Page 26: ...s visible from the back of the enclosure See Figure 1 9 EMC2707 Port 0 Port 0 Port 1 Port 1 Port 2 Port 2 Port 3 Port 3 Front end Host Front end Host BE 2 AUX 0 AUX 0 BE2 BE 3 AUX 1 AUX 1 BE3 BE 0 BE 0 BE 1 BE 1 Back end HSSDC Copper Fibre Channel Back end HSSDC Copper Fibre Channel Latch Latch Latch Latch SP B SP A LAN LAN Serial Port SPS Serial Port SPS Serial Port O O Serial Port O O ...

Page 27: ...other Figure 1 10 Location of the Power Supplies EMC2708 BE 2 AUX 0 Link Green AUX 0 BE 2 Link Green BE 3 AUX 1 Link Green AUX 1 BE 3 Link Green BE 0 Link Green BE 0 Link Green BE 1 Link Green BE 1 Link Green Port 0 Link Green Port 0 Link Green Port 1 Link Green Port 1 Link Green Port 2 Link Green Port 2 Link Green Port 3 Link Green Port 3 Link Green Power Green Power Green LAN Link Green LAN Link...

Page 28: ...n of any other FRU You can add or remove one power supply in a highly available configuration while the CX700 storage system is powered up Each power supply has status lights that are described in Chapter 3 A latch on the power supply locks it into place to ensure proper connection to the midplane Figure 1 11 shows the power supply status LEDs and the latch Note that Figure 1 11 shows an ac power ...

Page 29: ...the voltage and speed of the remaining fans increase to compensate resulting in higher acoustic sound Figure 1 12 Fan Module Front Bezel Removed Each fan module has one status light associated with it on the fan module housing The status light is described in Chapter 3 Latches on the fan module hold the module in place You can remove the fan module while the SPE is powered up While the module is r...

Page 30: ...ly SPS for detailed information about SPSs Systems with dc power are intended for use in environments with redundant and highly available power sources for example Central Office grade power within the telecommunications industry and dc power provided by the site must meet this requirement The sudden loss of all incoming dc power to a storage system may cause unexpected abnormal behavior of the st...

Page 31: ...stem 2 1 2 This chapter describes CX700 installation requirements and procedures Major topics include Requirements 2 2 Cabling a CX700 2 7 CX700 Powerup and Initialization 2 22 CX700 Powerdown 2 23 Setting Up and Starting a CX700 System ...

Page 32: ...able grounding Also the cabinet should have its own switchable power distribution We suggest that you use a cabinet that has dual power distribution units one on each side WARNING The enclosure is heavy and should be installed into a rack by two people To avoid personal injury and or damage to the equipment do not attempt to lift and install the enclosure into a rack without a mechanical lift and ...

Page 33: ... personales o en el equipo el compartimento no debe levantarse ni instalarse en el bastidor sin la ayuda de un elevador mecánico o de otra persona We recommend that you use cabinet anti tip devices especially if you are installing or removing a CX700 or DAE in the upper half of the cabinet when the lower half is empty Figure 2 1 shows a CX700 and four DAE enclosures installed in a cabinet Figure 2...

Page 34: ...lt ac power cables and independent power distribution units PDUs and power distribution panels PDPs To support all of the CX700 system s high availability features you must connect each power outlet to a different circuit Storage systems with 48 V dc power supplies also require separate circuits for each supply to maintain high availability Cooling The temperature at the front bezel inlet must mee...

Page 35: ...rst DAE enclosure 0 loop 0 provide recovery and mirrored boot capability and are preloaded according to their slot assignment before shipment Do not move a preloaded 0 4 module from its assigned slot to another slot Remove it only to replace the disk For details on DAE disks and their configuration refer to the hardware reference for your DAE CX700 Address Requirements The CX700 SPs process front ...

Page 36: ...d EA on any loop is 1 the third 2 and so on You set the EA with the enclosure address switch DAE2 EA switches have one push button for incrementing the address and another for decrementing it DAE2Ps have a single push button that increments in an address loop Use a pen paper clip or small screwdriver to set the EA as follows CAUTION DAE2 drives read their FC AL physical address only at powerup or ...

Page 37: ...tween power supplies and SPS units Serial connections between storage processors and SPS units Serial connections between storage processors and dc power supplies Each SP to the front end FE external environment server or switch Each SP s first back end BE 0 to a DAE Each SP s BE 1 to a second DAE if present Optional third and fourth back loops to additional DAEs Multiple DAEs together For details...

Page 38: ...s retention bails to relieve strain on the ac power cords and to keep the cords seated in their connectors Refer to Figure 2 3 as you connect the ac line cord to the power supplies 1 At the back of the cabinet rotate the retention bail on each power supply out of the way of the ac connector 2 Plug the ac line cord into each power supply 3 Return the retention bail to its original position 4 Push t...

Page 39: ...e power from the SPS 8 Connect each SPS ac inlet to the nearest ac outlet in the vertical power strip in the cabinet As shown in Figure 2 4 and Figure 2 5 each SPS connects to a different power strip For high availability you must connect each power strip to a different circuit Figure 2 4 shows ac power cord connection for a CX700 that uses a DAE2 as the first EA 0 loop 0 DAE in the storage system...

Page 40: ... 6 as you connect the storage processors to the SPS 1 Connect SPS A to the SPS port on SP A 2 Connect SPS B to the SPS port on SP B EXP PRI EXP PRI EXP PRI EXP PRI A B EXP PRI EXP PRI EXP PRI EXP PRI A B EXP PRI EXP PRI EXP PRI EXP PRI A B EXP PRI EXP PRI EXP PRI EXP PRI A B DAE DAE DAE DAE ON I OFF O ON I OFF O ON I OFF O ON I OFF O ON I OFF O ON I OFF O EMC3208 SPE Power Cord SPS B SPS A 240 V 2...

Page 41: ...lity you must connect each power strip to a separate circuit Making Power Connections dc Power Source Follow these instructions to make power connections for CX700 systems with dc power supplies 1 Connect Y shaped sense cables sometimes called SPS emulator cables between each power supply the SPS serial connector on its corresponding storage processor and the first DAE2 as shown in Figure 2 7 on p...

Page 42: ...verify your enclosure addresses as follows Make sure the EA switch on each DAE2 indicates the correct enclosure address Power up any DAE2Ps before cabling to the PRI or EXP connectors If the enclosure address LEDs indicate an incorrect or invalid EA reset the address to the correct value The CX700 supports four redundant Fibre Channel back end loops on each SP for a total of eight independent loop...

Page 43: ...d from the bottom up However as long as you connect an expansion port to the next primary port in a loop you can also cable down Refer to Figures 2 8 through 2 12 as you connect the DAEs 1 Connect the first DAE on back end loop 0 Cable SP A s BE 0 port to the PRI primary port on the first DAE s LCC A Use a 1 m copper cable with HSSDC connectors to connect a DAE2 use a 2 m HSSDC2 HSSDC cable to con...

Page 44: ...and B components never connect an LCC A and an LCC B together Note that in a typical single cabinet installation loops skip over physically adjacent DAEs as shown in Figure 2 9 Other configurations allow daisy chaining between adjacent DAEs as shown in Figure 2 11 You can mix DAE2 and DAE2P enclosures in a storage system and along a loop Figures 2 9 through 2 12 show sample SPE to DAE loops enclos...

Page 45: ...oops 1 Meter Cable 1 Meter Cable Loop 1 Loop 1 Loop 0 Loop 0 Loop 1 Loop 1 Loop 1 Loop 0 Loop 0 Loop 1 Loop 1 Loop 1 Loop 1 Loop 1 Loop 0 Loop 0 Loop 0 Loop 0 SPS B SPS A Loop 0 EA4 Loop 1 EA3 Loop 1 EA2 Loop 1 EA1 Loop 1 EA0 Loop 1 LCC B SP B SP A EA4 Loop 0 EA3 Loop 0 EA2 Loop 0 EA1 Loop 0 EA0 Loop 0 Loop 0 LCC A EMC1988 ...

Page 46: ... PRI EXP PRI EXP PRI A B EXP PRI EXP PRI EXP PRI EXP PRI A B EXP PRI EXP PRI EXP PRI EXP PRI A B EXP PRI EXP PRI EXP PRI EXP PRI A B EXP PRI EXP PRI EXP PRI EXP PRI A B EXP PRI EXP PRI EXP PRI EXP PRI A B EA1 Loop 2 EA1 Loop 0 EA0 Loop 2 EA0 Loop 0 EA1 Loop 3 EA1 Loop 1 EA0 Loop 3 EA0 Loop 1 SP B SP A LCC B LCC A EMC3218 Loop 3 Loop 3 Loop 1 Loop 1 Loop 2 Loop 2 Loop 0 Loop 0 Loop 3 Loop 3 Loop 1 ...

Page 47: ...1989 EA7 Loop 0 EA7 Loop 1 EA5 Loop 0 EA5 Loop 1 EA3 Loop 0 EA3 Loop 1 EA1 Loop 0 EA1 Loop 1 1 Meter Cable 5 or 10 Meter Cable SPS B Loop 0 Loop 0 Loop 0 Loop 0 Loop 0 Loop 0 Loop 0 Loop 0 SPS A Loop 1 Loop 1 Loop 1 Loop 1 Loop 1 Loop 1 Loop 1 Loop 0 Loop 0 Loop 0 Loop 0 Loop 0 Loop 0 Loop 0 Loop 0 Loop 1 Loop 1 Loop 1 Loop 1 Loop 1 Loop 1 Loop 1 LCC A LCC B SP B SP A EA6 Loop 0 EA6 Loop 1 EA4 Loo...

Page 48: ...XP PRI EXP PRI A B EXP PRI EXP PRI EXP PRI EXP PRI A B EXP PRI EXP PRI EXP PRI EXP PRI A B EXP PRI EXP PRI EXP PRI EXP PRI A B EXP PRI EXP PRI EXP PRI EXP PRI A B EXP PRI EXP PRI EXP PRI EXP PRI A B EXP PRI EXP PRI EXP PRI EXP PRI A B EXP PRI EXP PRI EXP PRI EXP PRI A B EXP PRI EXP PRI EXP PRI EXP PRI A B 0 0 0 0 2 2 2 2 0 0 0 0 2 2 2 2 SPS A 1 3 3 1 1 1 1 3 3 3 1 1 1 3 3 3 LCC A SPS B EMC3222 Not...

Page 49: ...used dangling cables connected to an SP port Avoid tight bends If you need to make a 90 bend do it over 6 to 12 inches Do not use optical cables to support weight That includes long cable runs without support Do not pull long runs of cable Lay the cable in place or pull only a few feet at a time Run the cables so that they are not stepped on or rolled over by anything Refer to Figure 2 13 as you c...

Page 50: ...fer to the Installation Roadmap for CX Series AX Series and FC Series Storage Systems for instructions on configuring hosts then connect the SP For a storage area network SAN configuration to a Fibre Channel switch port b Connect the external end of the Port 3 outside cable as follows In a system without MirrorView software to an HBA port direct attach configurations or switch port SAN configurati...

Page 51: ...gure 2 15 Connecting to a 1 Gbit Switch Port or HBA 4 Connect each SP to the external LAN from which you will manage the storage system See Figure 2 16 Figure 2 16 Connecting CX700 SPs to an External Management LAN EMC2287 To 1 Gbit HBA or switch port EMC2309 LAN ...

Page 52: ... Connect power to all DAEs connected to the CX700 If any of the DAEs have power switches turn them to the on position Figure 2 17 Power Connections ac System Shown 2 If present turn the CX700 s power supply switches to the on l position 3 In systems with ac source power turn the SPS power switches to the on position EXP PRI EXP PRI EXP PRI EXP PRI A B EXP PRI EXP PRI EXP PRI EXP PRI A B EXP PRI EX...

Page 53: ...orage system vault disks However when the CX700 is powered back up it may take longer to come on line Turning Off the Power ac Systems Follow these instructions to power down CX700 storage systems with ac power For instructions on powering down dc powered storage systems go to Turning Off the Power dc Systems on page 2 24 1 Stop all I O activity to the CX700 SPE Stopping the I O allows the SP to d...

Page 54: ...ion occurs Figure 2 18 Power Down Each SPS ac Power Turning Off the Power dc Systems Follow these instructions to power down CX700 storage systems with dc power For instructions on powering down ac powered storage systems go to Turning Off the Power ac Systems on page 2 23 1 Stop all I O activity to the CX700 Stopping the I O allows the SP to destage cache data and may take some time The length of...

Page 55: ...power supply to complete its shutdown sequence before removing the power source An orderly shutdown that flushes all cache can take up to several seconds before the host sends a STOP to the power supply 4 Power off the power strips A and B If you need to retain power to other systems in a rack cabinet leave the power strips powered on You can either toggle the DAE power switches if present to the ...

Page 56: ...2 26 CX700 Hardware Reference Setting Up and Starting a CX700 System ...

Page 57: ...tor CX700 system status handle FRUs field replaceable units and replace or add a FRU Topics include Monitoring CX700 Status 3 2 Handling FRUs 3 7 Replacing a Fan Module 3 11 Replacing a Power Supply 3 13 Replacing a Storage Processor SP 3 15 Servicing a CX700 SPE ...

Page 58: ...emains on replace the FRU as soon as possible If a FRU fails in a CX700 SPE the write cache function is disabled and high availability is compromised until you replace the faulty FRU Each fan module includes one amber cooling check fan fault LED that indicates a faulty module These lights visible with the front bezel removed are shown in Figure 3 2 Table 3 1 Status Lights Visible from the Front of...

Page 59: ...Monitoring CX700 Status 3 3 Servicing a CX700 SPE Figure 3 2 Status LEDS Front Bezel Removed EMC1961 Fan Module Fault LED Amber Fan Module A Fan Module B Fan Module C ...

Page 60: ... BE 2 AUX 0 Link Green AUX 0 BE 2 Link Green BE 3 AUX 1 Link Green AUX 1 BE 3 Link Green BE 0 Link Green BE 0 Link Green BE 1 Link Green BE 1 Link Green Port 0 Link Green Port 0 Link Green Port 1 Link Green Port 1 Link Green Port 2 Link Green Port 2 Link Green Port 3 Link Green Port 3 Link Green Power Green Power Green LAN Link Green LAN Link Green Fault Amber Fault Amber LAN Activity Amber LAN Ac...

Page 61: ...n there is a valid Ethernet connection LAN Activity LED 1 per LAN port Amber Flashes to indicate LAN activity Power LED 1 per SP Green On to indicate 12 Volt power Fault LED 1 per SP Amber Flashing indications once 4 seconds BIOS activity once second POST activity four second booting six fast flashes long pause rewriting BIOS POST DO NOT REMOVE AN SP IN THIS STATE Steady indicates fault Link LEDs ...

Page 62: ...er SPS Green On when the SPS is ready and operating normally Flashes when SPS is re charging SPS On Battery LEDs 1 per SPS Amber On to indicate the ac power line is no longer available and the SPS is supplying dc output power from its battery SPS Replace Battery 1 per SPS Amber On to indicate the SPS battery pack can no longer support loads Replace the SPS as soon as possible SPS Fault 1 per SPS A...

Page 63: ... faulty FRU until you have a replacement available You can remove any of the three fan modules while the CX700 is powered up However if a module is removed for more than two minutes the SPs power down CAUTION If you need to power down a CX700 SPE use the power switch on each SPS to shut off CX700 power Never shut off the power supplies to shut down a CX700 Bypassing the SPS in that manner prevents...

Page 64: ... build up electrostatic charge such as foam packaging foam cups cellophane wrappers and similar items Do not remove replacement or upgrade FRUs from their antistatic packaging until you are ready to install them Gather together the ESD kit and all other materials you will need before you service a CX700 SPE Once servicing begins you should avoid moving away from the work site otherwise you may bui...

Page 65: ...oom or contact other furnishings personnel or surfaces until you have installed the FRU When you remove a FRU from the antistatic bag avoid touching any electronic components and circuits on it If you must move around the room or touch other surfaces before installing a FRU first place the FRU back in the antistatic bag When you are ready again to install the FRU repeat these procedures Precaution...

Page 66: ...llowing precautions Keep the covers on all optical cables and optical GBICs until you are ready to insert the cables The covers protect the cables and connectors and prevent foreign particles such as dust from entering and affecting the connection Avoid tight bends If you need to make a 90º bend do it over 6 to 12 inches Do not use optical cables to support weight That includes long cable runs wit...

Page 67: ... available You can remove the fan module while the CX700 is powered up If the module is removed for more than about two minutes the SPs power down Removing a Fan Module 1 To unlock the front bezel turn the key at the front of the CX700 counterclockwise See Figure 3 5 2 Press the buttons on the front of the bezel and pull it straight towards you Figure 3 5 Removing the CX700 Front Bezel EMC1963 ...

Page 68: ...he CX700 SPE insert the replacement fan module into the enclosure and push gently until you hear a loud click and you cannot push the module in any further 2 At the front of the CX700 SPE hold the front bezel by its sides and push the bezel onto the latch brackets until it snaps into place 3 To lock the panel turn the key clockwise Figure 3 7 Installing the Front bezel EMC1976 EMC1965 Bezel Latch ...

Page 69: ...upply or removing the supply from the enclosure Once you have replaced a power supply and powered on the new one make sure to wait five seconds after the green LED lights on the first supply before turning off the second supply To Remove a Power Supply Module 1 If present set the module s power switch to the off position 2 Move any retention bail aside by disengaging the cord from the loop and unp...

Page 70: ... Figure 3 10 4 Grasp the handle with one hand and gently pull the power supply from the enclosure while supporting it with your other hand See Figure 3 10 Figure 3 10 Removing the Power Supply Installing the Replacement Power Supply 1 Make sure the latch is turned fully counter clockwise before installing the power supply Spring Release EMC3170a EMC1978 Latch Handle ...

Page 71: ...n and push the cord into the loop to hold it in place 3 Verify that the ac line cord is plugged into the appropriate A or B SPS and that SPS power is on 4 If present set the power supply s switch to the on l position Replacing a Storage Processor SP CAUTION Handle a storage processor gently and use an ESD wristband Do not remove a faulty storage processor until you have a replacement available You...

Page 72: ...ll the storage processor module from its slot See Figure 3 11 Figure 3 11 Removing a Storage Processor 4 Place the storage processor on a static free surface Installing a Replacement Storage Processor 1 Remove the new SP from its static free packaging 2 Be sure the latches on either side of the SP module are in the open position 3 Align the storage processor module with the guides on the side of t...

Page 73: ...new SP Monitor the process patiently pay particular attention to the SP fault LED codes described in Table 3 2 on page 3 5 4 Turn the latches on either side of the SP module to the secure position The storage processor latches hold the module in an established position They do not pull or otherwise help to seat the SP 5 Reconnect all cables to the new storage processor 6 Remove and store the ESD w...

Page 74: ...3 18 CX700 Hardware Reference Servicing a CX700 SPE ...

Page 75: ...s Field Installation Guide IMPORTANT The SPS is intended to provide ac backup power for DAE and CX Series enclosures only Systems with dc power are intended for use in environments with redundant and highly available power sources for example Central Office grade power within the telecommunications industry and dc power provided by the site must meet this requirement The sudden loss of all incomin...

Page 76: ...bles write caching Each SPS rear panel has one ac inlet power connector with power switch ac outlets for the CX700 SPE and the DAE respectively one phone jack type connector and status lights LEDs IMPORTANT Improper storage and handling of an SPS will render the warranty null and void See Appendix A for appropriate SPS storage requirements Figure 4 1 shows a 1000 watt SPS unit Figure 4 1 1000 Watt...

Page 77: ...ower is no longer available and the SPS is supplying dc output power from its battery When battery power comes on and no other online SPS is connected to the SPE the file server writes all cached data to disk and the event log records the event Replace battery Amber The SPS battery is not fully charged and may not be able to serve its cache flushing function With the battery in this state and no o...

Page 78: ...ights will be off When power returns the SPS starts recharging It may reach a state of full charge relatively quickly If power remains off for a long period days or weeks the battery may require more time to charge fully The recharge times are explained in Appendix A The storage processor will not use the write cache unless it detects at least one fully charged SPS Battery lifetime depends on the ...

Page 79: ...s the CX700 technical specifications operating limits and shipping and storage requirements Major sections are SPE Technical Specifications A 2 SPE Standards Certification and Compliance A 6 SPE Operating Limits A 9 SPS Technical Specifications A 13 Technical Specifications and Operating Limits ...

Page 80: ...ting the full load You must use a rackmount cabinet or rack with appropriate power distribution and have main branch ac dc distribution that can handle these values for each CX700 and DAE2 DAE2P in the cabinet CX700 ac Ratings Requirement Description ac line voltage 100 to 240 V ac 10 single phase Frequency 47 63 Hz full auto ranging ac line current 5 2 A max at 100 V 2 6 A max at 200 V fully conf...

Page 81: ...100A1 Ride through time 5 ms min Current sharing 60 max 40 min between power supplies Measurement CX700 SPE SPS Height 17 78 cm 7 00 in 4 NEMA units U including mounting rails 4 02 cm 1 58 in 1 U including mounting rails Width 44 45 cm 17 5 in mounting bars fit standard 19 inch NEMA cabinets 20 96 cm 8 25 in Depth Front door to rear 70 02 cm 27 57 in Chassis to rear 67 1 cm 26 42 in Rail front to ...

Page 82: ...DAE2P Copper Cabling Connector shielded HSSDC High Speed Serial Data Connector or HSSDC2 The expansion port interface to the SPE is copper cable Type 50 µm or 62 5 µm multi mode dual LC Length 50 µm 1 0625 Gbit 2 m 6 6 ft minimum to 500 m 1 650 ft maximum 2 125 Gbit 2 m 6 6 ft min to 300 m 985 ft maximum Length 62 5 µm 1 0625 Gbit 2 m 6 6 ft min to 300 m 985 ft maximum 2 125 Gbit 2 m 6 6 ft min to...

Page 83: ...5 Technical Specifications and Operating Limits SP to SPS Interface Cabling The storage processor to SPS interface meets the following specifications 9600 baud 8 bit no parity serial RS 232 interface shielded DB 9 to RJ 45 connection ...

Page 84: ... Edition Safety of Information Technology Equipment including Electrical Business Equipment TUV GS EN 60950 2000 UL 60950 3rd Edition CB Scheme IEC 60950 1999 GOST CE Mark European EMC Directive Low Voltage Directive Requirements Standard Description FCC Part 15 Class A Radio Frequency Device Requirements ICES 003 Class A Interference Causing Equipments Standard Digital Apparatus CE Mark European ...

Page 85: ... Edition Safety of Information Technology Equipment including Electrical Business Equipment TUV GS EN 60950 2000 UL 60950 3rd Edition CB Scheme IEC 60950 1999 GOST CE Mark European EMC Directive Low Voltage Directive Requirements Standard Description GR 1089 Telcordia Technologies Generic Requirements GR 63 Telcordia Technologies Generic Requirements ETSI 300 019 2 v2 12 2000 09 Storage Class 1 2 ...

Page 86: ...ome cases the SPE DAE use functions from later revisions of specifications Standard Description Fibre Channel Physical and signaling interface FC PI draft Rev 13 Fibre Channel Arbitrated Loop FC AL Revision 4 5 Fibre Channel Private Loop Direct Attach PLDA Revision 2 1 SCSI III SCSI Enclosure Services SES Revision 8a ...

Page 87: ... at a rate of approximately 120 cubic feet per minute Cabinet doors must not impede the front to back air flow Exhaust temperatures will rise approximately 12 C 21 6 F above intake temperatures Environmental Recovery If the system exceeds maximum ambient temperature by approximately 10 C 18 F the storage processors will begin an orderly shutdown that saves cached data and shuts off the SPs LCCs in...

Page 88: ...ifications and Operating Limits SPE Shipping and Storage Requirements Requirement Description Ambient temperature 40 C to 65 C 40 F to 149 F Temperature gradient 25 C hr 45 F hr Relative humidity 10 to 90 noncondensing Elevation 7625 m 25 000 ft ...

Page 89: ...nge system software disables write caching clears the write cache and operates in data write through mode The transition to write through mode takes less than 90 seconds The DPE2 DAE will continue to operate Power supply over voltage range2 Power supply over voltage range2 Power supply operational System write cache enabled Power supply does not start in this range System write cache enabled Power...

Page 90: ... supplies in the overvoltage range will continue to operate with no change in system behavior Excessive overvoltage conditions may damage the unit and create a power supply fault for that supply If the system recognizes a power supply fault condition it disables write caching clears the write cache and operates in data write through mode until the supply is replaced 3 If both power supplies transi...

Page 91: ...nsumption up to 10 A max at 100 V ac pass through to ac outlets 0 1 A max 200 V ac internal current consumption up to 5 A max 200 V ac pass through to ac outlets Internal power consumption 60 VA 40 W peak in hi charge mode 10 VA 6 W float charge mode Power factor NA for pass through load 67 pf for internal 10 VA load Heat dissipation 21 6 x 103 J hr 21 BTU hr steady state In rush current 6 A max f...

Page 92: ...d SPS Shipping and Storage Requirements Dimensions and Battery Information Service Clearance Requirement Description Ambient temperature 10 C to 40 C 50 F to 104 F Relative humidity 20 to 80 noncondensing Elevation 2439 m 8000 ft Requirement Description Ambient temperature 40 C to 65 C 40 F to 149 F Gradient maximum 25 C hr 45 F hr Relative humidity 10 to 90 noncondensing Elevation 7625 m 25 000 f...

Page 93: ...sts less than one second It does not verify battery capacity but does check connectivity and functionality This test is transparent to other components in the array If an actual power failure occurs during the test the test is terminated and the unit goes into On Battery mode Full At each storage system startup the system software initiates a full power test During the test the system disables wri...

Page 94: ...onmental and safety specifications listed below The SPS is marked to indicate such compliance and certification as required Safety Standards EMI Standards Standard Description EN 60950 Safety of Information Technology Equipment including Electrical Business Equipment UL 1950 CSA 22 2 No 950 CE Mark European EMC Directive Low Voltage Directive Requirements Standard Description FCC Part 15 Class B R...

Page 95: ...to the SPS Figure A 2 1000 Watt dc SPS The interface connector pinouts are as follows EMC2292 Power Switch SP Interface SPE DAE Active LED Green Replace Battery LED Amber On Battery LED Amber Fault LED Amber ac Power Connector SP Interface Connector Pin Function 1 Ground 2 ENABLED_OUT 3 AC_FAIL_OUT 4 ANY_FAULT_OUT 5 SPS transmit to SP 6 SPS receive from SP ...

Page 96: ...A 18 CX700 Hardware Reference Technical Specifications and Operating Limits ...

Page 97: ...ions that you should answer before contacting the EMC Customer Support Center This appendix covers the following topics Overview of Detecting and Resolving Problems B 2 Troubleshooting the Problem B 3 Before Calling the Customer Support Center B 4 Documenting the Problem B 5 Reporting a New Problem B 6 Sending Problem Documentation B 7 Customer Support ...

Page 98: ... with its software products Figure B 1 Figure B 1 Problem Detection and Resolution Process Problem Detection Refer to this Customer Support Appendix for Instructions Collect Problem Information as Directed Contact the EMC Customer Support Center U S Canada Worldwide 800 SVC 4EMC 800 543 4SVC 508 497 7901 Confirm that the Problem is Software Related Call will be Directed to an EMC Software Support ...

Page 99: ...ou encounter a problem that requires technical programming or analysis call the nearest EMC office or contact the EMC Customer Support Center at one of the following numbers United States 800 782 4362 SVC 4EMC Canada 800 543 4782 543 4SVC Worldwide 508 497 7901 Please do not request a specific support representative unless one has already been assigned to your particular system problem For additio...

Page 100: ...tion available before calling the Customer Support Center or your support representative if one has been assigned to you Your company name Your name Your phone number Your site ID if known For an existing problem the problem tracking system ID if one was previously assigned to the problem by a support representative ...

Page 101: ...blem please document it completely making sure to include the following information Your company name and address Your name Your telephone number Your site ID The importance of the problem so that it can be assigned a priority level To expedite the processing of your support request you can photocopy this list and include it with the package ...

Page 102: ... the problem Previous occurrences of the problem Whether the software has ever worked correctly Time period that the software did work properly Conditions under which the software worked properly Changes to your system between the time the software worked properly and the problem began Exact sequence of events that led to the system error Message numbers and complete text of any messages that the ...

Page 103: ... to send documentation of the problem to the EMC Customer Support Center E mail FTP U S mail to the following address EMC Customer Support Center 171 South Street Hopkinton MA 01748 9103 If the problem was assigned a number or a specific support representative please include that information in the address as well ...

Page 104: ...B 8 CX700 Hardware Reference Customer Support ...

Page 105: ...p C cache See storage system caching D DAE disk array enclosure A storage device that includes an enclosure disk modules LCCs cooling modules and power supplies The 2 gigabit disk array enclosures DAE2 and DAE2P supported in CX700 systems can hold 0 15 disks direct attach storage DAS A direct attach storage system consists of disk array storage systems that connect directly not via a switch to hos...

Page 106: ...The discharge of an accumulated electrical charge static This can severely damage delicate electronic circuits and you should take steps to prevent this as explained in the appropriate sections of this manual F failover The transfer of one or more LUNs from one SP to another if a failure occurs in the path of the original SP Unassisted failover requires properly configured paths between a host and...

Page 107: ...cessor disks and other enclosures on a loop It also provides bypass capability for faulted or missing units and monitors and controls enclosure elements LUN logical unit One or more disk modules each having a head assembly and spindle bound into a group usually a RAID group The operating system sees the LUN which includes one or more disk modules as one contiguous span of disk space M memory modul...

Page 108: ...0 has two power supplies PS A and PS B With two it can survive failure of one supply You can replace a power supply under power without interrupting applications R replace under power The capability that allows you to replace a FRU for example a disk module or a fan module without powering down the storage system Applications continue while you replace the failed module S SAN storage area network ...

Page 109: ...mporary backup power in case of a power outage An SPS is required for storage system write caching If power fails the SPS allows the SP to write the data from its cache to disk You can replace an SPS under power without interrupting applications storage processor SP See SP storage processor storage system caching The procedure of temporarily storing disk based data in SP memory to save time if the...

Page 110: ...g 6 CX700 Hardware Reference Glossary ...

Page 111: ...tomer Support Center B 7 D DAE disk array enclosure cable specifications A 4 connecting 2 12 defined g 1 discharge times SPS A 15 disk module defined g 2 E EA enclosure address defined g 2 electromagnetic interference EMI standards certification compliance A 6 electromagnetic interference EMI see EMI electrostatic discharge see ESD EMI electromagnetic interference defined g 2 enclosure connecting ...

Page 112: ...ables handling 3 10 precautions when using 2 19 technical specifications A 4 overtemp recovery A 9 P PDU power distribution unit defined g 4 port serial SP 1 7 power consumption SPS A 13 cord connecting 2 8 issues and FRUs 3 7 requirements 2 4 power supply connecting ac line cord 2 8 defined g 4 description 1 9 removing ac line cord 3 13 status lights 1 10 3 6 turning off 3 7 R recovery environmen...

Page 113: ...A 13 operating limits A 14 power specifications A 13 self discharge times A 15 service clearance A 14 shipping requirements A 14 standards certification compliance A 16 status lights 3 6 4 3 storage requirements A 14 technical specifications A 13 tests A 15 transfer times A 13 weight A 14 status lights fan module 1 11 power supply 1 10 3 6 SP 1 7 3 4 SPS 3 6 4 3 status monitoring SPE 3 2 storage p...

Page 114: ...CX700 Hardware Reference i 4 Index ...

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