ELSA ECOMO 340, Manual, Page: 28 / 30

Appendix
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ELSA ECOMO 340
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28
EN
7.3 ELSA ServiceDirect for ELSA ECOMO monitors
3-year warranty including ELSA-Onsite
As of the purchase date, ELSA grants a three-year warranty on ELSA ECOMO
monitors including ELSA-ServiceDirect. ELSA strives to offer its customers
top product quality with its extensive quality assurance measures. If,
however, the customer makes a complaint, this service program guarantees
perfect support and repair procedures to minimize any inconvenience. As well
as repairs carried out free of charge, the following ServiceDirect services are
offered within the extended scope of the warranty.
ELSA-Onsite: 3 years of on-site exchange service for ELSA
monitors—free of charge
You can avail of the numerous advantages of our onsite exchange services
for
ELSA ECOMO monitors throughout Europe. If you discover a fault with
your monitor, you first contact our support team. If repairs are required during
the three-year guarantee period, you will receive a loan monitor free of
charge
1
. Your repaired monitor will be returned to you as soon as possible.
Your direct contact partner at ELSA-ServiceDirect
As an ELSA customer, you will receive support and advice from ELSA's
customer service at all stages of the warranty services being carried out.
1. Provided that the complete documentation reaches the ELSA support team by 11.00 a.m. Please note that warranty services are only granted for
faults which are covered within the framework of our warranty conditions, valid for the Federal Republic of Germany.
If the ELSA service cannot find any fault in the unit claimed to be defective, we will invoice you for DM 200 plus tax to cover inspection costs and
replacement of the unit.
The ELSA Support hotline is the first number to dial if you
discover a malfunction or fault on your monitor. ELSA monitor support hotline
+49-(0)241-606-6135