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9
After-Sales Service
9.1
Product Warranty
This product comes with a warranty. The warranty card will be handed to you by the dealer
after filling out the required information. Please read it carefully and keep it in a safe place.
The warranty period is one year from the date of purchase.
(The LED backlight of the light source and the pen are consumable items and are not covered
by the warranty.)
You may be charged for repairs even during the warranty period, so please read the warranty
carefully.
The warranty applies only to the hardware of the pr oduct.
Customers are responsible for the cost of removing and re -installing the product for repair.
A separate work fee will be charged when performing recovery work for defects that are not
caused by the hardware of the product.
9.2
Repair Procedure
Read "Troubleshooting" in this manual, and if the problem still persist, unplug the power cord
from the outlet and contact the dealer from whom you purchased the product or the nearest
ELMO sales office.
Please make a note of the product model number and serial num ber when making inquiries.
Do not repair by yourself as it is very dangerous. If you repair by yourself, the warranty will be
void, even within the warranty period.
Within warranty period
We will repair the product in accordance with the terms of the warranty.
After warranty period
Repairable products will be repaired on chargeable basis upon request of the customer.
Please contact the dealer from whom you purchased the product or the nearest ELMO sales
office.
When making a repair request, please inform us of the product name, customer name,
address, telephone number, date of purchase, and details of the failure.
Repair charge
The repair fee consists of [Technical fee] + [Parts cost] + [Business trip fee] + [Transportation
fee].
