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TROUBLE SHOOTING
7-1
SYMPTOMS AND CONFIRMATION
Check the following items. If any abnormality is found, consult the dealer from whom you
purchased this product or our nearest branch/office.
Symptom
Possible cause/remedy
No image is displayed.
・
The cable is not correctly connected.
・
The AC adapter is disconnected from the wall outlet.
・
The AC adapter is disconnected from the power supply socket of the unit.
・
The power is not ON. (Blue light)
・
Zoom is set at the TELE side, displaying only the white or black part of the
document.
・
If you turn the power ON immediately after turning it OFF, the unit may not
start. Wait for several seconds after turning the power OFF, and then turn
it back ON.
・
Wrong output destination (Auto/HDMI/RGB) is selected. Set the correct
output destination. Use a correct monitor which supports the set output
signal.
・
Reconnect the AC adapter or the power cable.
No image is output from
the RGB and HDMI
outputs.
・
Is the USB cable connected?
When the image is output via the USB cable, it is not possible to output
the image from the RGB and HDM outputs. .
Remove the USB cable and retry
The output image
(resolution) changes
automatically.
・
When the HDMI monitor is connected, the output image (resolution) is
automatically changed based on information from the connected monitor.
No image is displayed from
the USB. (when
connecting to a computer
）
・
Image Mate 4 is not started correctly. Restart Image Mate 4 and try to
connect again.
The image is out of focus.
・
The document (object) is too close to the lens. Move the document (object)
slightly away from the lens.
・
CAMERA CONTROL [SECOND LAYER]
it may be difficult to obtain a proper focus when the AF mode is set to
"Zoom sync". Try to press the AF button to obtain a proper focus.
The image is too dark.
・
The intensity of the lighting is insufficient. Press the [ ] button on the
operating panel to adjust the brightness. Or press the [ ] button to
turn on the LED lighting.
The image does not move.
・
”Freeze” function is selected by Image Mate 4. Cancel the freeze status to
resume the live image feed.
