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11.
Self Inspection and Maintenance
11.1
Before Calling a Service Person
Warning messages will be displayed on the monitor if some problems occur. It might be operation
errors or problems of the machine. In this case, refer the following instructions. If the function is still
not salvaged or recovered, disconnect the power supply and consult the dealer.
(1) Message When Power On
Message
Cause
Remedy
FOG MOTOR FAIL
Internal error
Turn OFF the power switch and turn on again after 10
seconds. If the message appears again, consult the
dealer.
SHUT MOTOR FAIL
AF Focus Error
The focus is
not correct or
there is a
problem with
the setting
value.
- If the focus is not correct, focus and try again.
-AF Check if the value is displayed normally. (Displayed
only in Admin mode)
- Setting - Image - Check the Auto Focus Value.
(For details, contact your manager.)
Measure Error
Internal error
- Try to re-measure if measurement fails.
- If frequency is frequent, contact the CS team by
attaching the number.
(2) Message On Measuring
Message
Cause
Remedy
RETRY
Alignment is improper
Measure after aligning the pupil and the
Alignment Mark properly.
Eyelid or eyelashes are covering the pupil.
Instruct the examinee to open his or her eyes
wide, or lift up the eyelid lightly with your
fingers and measure again
When the pupil is smaller than the Outer
Alignment Mark.
The minimum pupil diameter that can be
measured is 2.0 mm. Although it is possible to
measure in the bright place, don’t expose
examinee’s eyes to the direct sunlight or too
bright indoor lights to prevent the contraction of
the pupil.
When the examinee has some illness like
cataract.
Observe the eye in SIZE Mode. If cataract is
not severe, measurement can be performed in
the IOL mode.
Examinee has IOL
(intraocular lens) implanted.
Measure in the IOL mode.
When the Mire Image is odd shaped because
of tears.
Instruct the examinee to open and close his or
her eyes several times and measure again.
When the Mire Image is not clear because
the cornea is dry.
Examinee has strong irregular astigmatism or
corneal disease.
Impossible to measure
AF Focus Error-
AGAIN
Measurement result is not reliable.
Measure again.
OUT+
OUT-
Data was out of valid
measurement range.
Measurement result is unreliable. Please
measure again.
