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                                                                                    RW80L User Manual

 

       

24

 

 

6 TROUBLESHOOTING 

Your  printer  is  very  reliable,  but  occasionally  problems  may  occur.  This  chapter  provides 

information  on  some  common  problems  you  may  encounter  and  how  to  solve  them.  If  you 

encounter problems that you can not resolve, contact with your dealer for assistance. 

 

6.1 Printer Not Working 

Problem Description 

Probable Reason 

Solution 

LED  does  not  light,  printer  is  not 
working 

Printer has no power 

Connect printer to the power supply 

Printer is not on 

Turn on the printer 

Circuit board is broken  Contact with the dealer 

 

6.2 LED Indicator and Beeper Alarm 

Problem Description 

Probable Reason 

Solution 

Error  LED  is  always  on  and  beeper 
alarms 

Printer cover is open 

Close the printer cover 

Paper LED and Error LED are always 
on and beeper alarms 

Paper end 

Reload the roll paper 

Error LED blinks and beeper alarms 

Thermal  print  head  is 
overheated 

Turn  the  printer  off  and  resume 
when it cools 

Over-voltage 

Print with specified voltage 

Low-voltage 

Print with specified voltage 

Summary of Contents for RW80L

Page 1: ...RW80L User Manual ...

Page 2: ... SPECIFICATION 12 3 1 Printer Specification 12 3 2 Printing Media Specification 14 3 2 1 Continuous Thermal Paper Specification 14 3 2 2 Notices 14 3 3 Printing and Cutting Position 15 3 3 1 Printing position 15 3 3 2 Cutting Position 15 4 INSTALLATION AND USAGE 16 4 1 Media Loading 16 4 2 Power Connection 18 4 3 Cash Drawer Connection 19 4 4 LED Indication 19 4 5 Print Test 20 4 5 1 Print Self Te...

Page 3: ...ur During Printing 25 6 4 Problems Emerge During the Paper Cutting 25 6 5 Troubleshooting for Cutter Jam 26 7 PRINTER CLEANING AND MAINTENANCE 28 7 1 Cleaning Head 28 7 2 Cleaning Sensors Roller and or Paper Path 28 8 UTILITY TOOL FOR POS INSTRUCTION 29 8 1 Utility Tool Installation 30 8 2 Using Utility Tool 33 8 2 1 Add Modify Delete Connect Printer 33 8 2 1 1 Add printer 33 8 2 1 2 Modify printe...

Page 4: ... Advanced Setting 62 8 3 Firmware Update 66 9 WINDOWS DRIVER MANUAL 68 9 1 Manual Information 68 9 2 Operating System OS Environment 68 9 3 Windows Driver Preparation 68 9 4 Windows Driver Installation 69 9 5 Detailed Windows Driver Setting 72 9 5 1 Printing Preferences 72 9 5 2 Other Settings 103 9 6 Uninstall Windows Driver 105 ...

Page 5: ...rsion Warnings This must be complied with in order to avoid any damage to the human body and to the equipment This is showing the important information and tips for the printer operating Note Due to continuous update of product please take in kind of real machine such as accessories programs etc ...

Page 6: ...nter 5 Do not expose the printer to high temperatures direct sunlight or dust 6 Protect the printer from shock impact and vibration 7 Be certain the power source is within the voltage rating and frequency listed for the printer 8 Switch off the printer power supply when won t use it for a long time 9 Do not place the power cord where it can be stepped on If the power cord becomes damaged or frayed...

Page 7: ...he user and or third party We are not legally liable for any damages and or issues resulting from the use of options and or parts that are not authentic or authorized products WEEE Waste Electrical and Electric Equipment This mark shown on the product or its literature indicates that the corresponding item should not be discarded at the end of its working life with others household waste To preven...

Page 8: ...OS system food industry and occasions which need real time field print receipts RW80L can connect with other equipment through serial USB Ethernet and cash drawer interfaces And the printer drivers are available for the WINDOWS XP WINDOWS 7 WINDOWS 8 WINDOWS 10 Linux operating system 1 2 The Main Features 1 Low noise 2 High print speed 3 Easy paper loading 4 Cash drawer interface ...

Page 9: ...spect the outside of both the box and the printer for possible damage 2 Check whether you have received the following accessories together with the printer if there are any items missing please contact your local dealer Notes 1 The power adapter and power cord vary by region 2 Items in the package are dependent on the actual order ...

Page 10: ...RW80L User Manual 10 2 2 Appearance ...

Page 11: ...RW80L User Manual 11 2 3 Dimensions Unit mm ...

Page 12: ...BK 24 24dots Number of Columns 48 64 Alphanumeric 95 Code page PC437 Katakana PC850 PC860 PC863 PC865 PC857 PC737 PC 866 PC852 PC858 KU42 TIS11 TIS18 PC720 WPC775 PC855 P C862 PC864 ISO8859 2 ISO8859 7 WPC1250 WPC1251 WPC12 53 WPC1254 WPC1255 WPC1256 WPC1257 WPC1258 MIK PC 755 Iran IranII Latvian ISO8859 1 ISO8859 3 ISO8859 4 ISO88 59 5 ISO8859 6 ISO8859 8 ISO8859 9 PC856 PC3848 ISO8859 15 IS O885...

Page 13: ...ax Condition Operating 0 45 10 85 RH No condensation Storage 20 60 10 90 RH No condensation Reliability TPH Life 150km Cutter Life 1 500 000 times Emulation ESC POS Packing Information Printer Dimensions 191 L 127 H 141 W mm Accessories Power adaptor Power Cord RS232 cables CD Quick Guide USB Cable Paper Roll Driver WindowsXP Win8 Win7 Win10 Vista Linux OPOS Certifications CE CCC Eco Features Pape...

Page 14: ...the printing quality and decrease the thermal printer head life 2 Don t stick the paper on the core of paper roll 3 If the thermal paper is polluted by chemical or oil the thermal paper heat sensibility decreases which will influence the printing quality 4 Don t use finger nail or hard articles to touch the surface of thermal paper otherwise it will cause color fading 5 When the environment temper...

Page 15: ...RW80L User Manual 15 3 3 Printing and Cutting Position 3 3 1 Printing position 3 3 2 Cutting Position Type Paper Cutting Position L1 RW80L 8 5mm 79 5 0 5 mm Print Paper Printing Position ...

Page 16: ...er Manual 16 4 INSTALLATION AND USAGE 4 1 Media Loading 1 Press the cover open button to open the top cover 2 Remove the used roll paper core if any 3 In the correct direction of the roll paper insert the paper ...

Page 17: ...RW80L User Manual 17 4 Pull out some roll paper and close the top cover 5 Tear the extra paper of the printer ...

Page 18: ...re recommended by supplied or equivalent products 2 When disconnecting the power adapter plug handheld plug connector housing to avoid the pulling on the cable in force 3 Avoid drag the power adapter cable otherwise it will damage the cables causing fire and shock 4 Avoid put power adapter around a heating device otherwise the cable may melt causing fire and shock 5 If you do not use the printer i...

Page 19: ...ter works well OFF The printer is powered off ERROR LED Red Flash The printer is in an error state OFF The printer is in a normal state PAPER LED Red ON The printer is in paper out state OFF The printer is in a normal state Notes The printer uses a thermistor to detect the temperature of the print head If the temperature of print head is more than 65 C printer will send a warning If the temperatur...

Page 20: ... printer is off and top cover is closed properly 3 Press the paper feed button and power button simultaneously to turn the printer on The printer is ready to receive data as soon as it completes the self test 4 5 2 Printing of Windows Driver Program 1 Install the Windows Driver program Please refer to the Windows Driver Manual 2 Please set the Ports as the type you use 3 Use the Windows Driver Pro...

Page 21: ...B interface 5 1 USB Figure 5 1 PIN NO SIGNAL NAME 1 VBUS 2 D 3 D 4 GND 5 2 Cash Drawer Interface Figure 5 2 PIN NO SIGNAL NAME 1 FG 2 Drawer 1 3 DRSW 4 VDR 5 Drawer 2 6 GND Electrical characteristics Driving voltage DC 24V Driving current Maximum 0 8 A In 510 ms Detection signal for drawer status L 0 0 5 V H 3 5 V ...

Page 22: ...hile the printer is powered on 2 When arranging the line of communication you must avoid paralleling with the strong current 3 Do use the communication line with shielding function 5 4 Serial Interface Printer RW80L serial interface is compatible with RS 232 standard with 9 pin sockets Figure 5 4 PIN NO SIGNAL NAME 1 2 TXD 3 RXD 4 5 GND 6 DTR 7 8 RTS 9 ...

Page 23: ...e network connection router switch and other network communication equipment which meet RJ45 interface standard When connecting directly with PC it is suggested that the cross network line in accordance with RJ45 interface standard should be adopted PIN NO SIGNAL NAME 1 TX 2 TX 3 RX 4 n c 5 n c 6 RX 7 n c 8 n c ...

Page 24: ...rking Printer has no power Connect printer to the power supply Printer is not on Turn on the printer Circuit board is broken Contact with the dealer 6 2 LED Indicator and Beeper Alarm Problem Description Probable Reason Solution Error LED is always on and beeper alarms Printer cover is open Close the printer cover Paper LED and Error LED are always on and beeper alarms Paper end Reload the roll pa...

Page 25: ...r for assistance 6 4 Problems Emerge During the Paper Cutting Problem Description Probable Reason Resolution Cutter jam the movable cutter cannot go back Cutter abrasion insufficient cutting Replace the cutter Worn gear and worn wheel abrasion Replace the worn gear and worn wheel Motor is burnt Replace the motor Paper scraps Clean the paper scraps on the transmission system Insufficient cutting Cu...

Page 26: ...shooting for Cutter Jam 1 When cutter jam occurs do not press the cover open button to avoid damaging the blade 2 Fix the printer by one hand and press either side of the convex bars by the other hand Push up and open the front cover ...

Page 27: ...RW80L User Manual 27 3 Please rotate the gear until the blade returns to its normal position as shown in Figure 2 ...

Page 28: ...cratched and or damaged in any way 7 1 Cleaning Head 1 Open the Printer Cover and use the cleaning pen to clean the head in the direction from the center of the head to the edges 2 After cleaning the head do not use the printer until the alcohol used for cleaning evaporates completely 1 2 min and the printer is dry 7 2 Cleaning Sensors Roller and or Paper Path 1 Open the printer cover and then rem...

Page 29: ... following operating system Microsoft Windows 10 32 bit 64 bit Microsoft Windows 8 32 bit 64 bit Microsoft Windows 7 SPI 32 bit 64 bit Microsoft Windows Vista SP2 32 bit 64 bit Microsoft Windows XP Professional SP3 32 bit Microsoft Windows Server 2012 64 bit Microsoft Windows Server 2008 R2 ...

Page 30: ...80L User Manual 30 8 1 Utility Tool Installation The following screens take Win 7 for example 1 Open the installation package 2 Choose English and click OK 3 Choose I accept the agreement then click Next ...

Page 31: ...RW80L User Manual 31 4 Click Next 5 Select start menu folder Click Next ...

Page 32: ...RW80L User Manual 32 6 Click Install 7 Click Finish Utility is installed successfully ...

Page 33: ...tility Tool Warning In different operating system screen has a slight difference Please operate it according to the tips Take RW80L Windows 7 for example 8 2 1 Add Modify Delete Connect Printer 8 2 1 1 Add printer 1 Click Add Printer ...

Page 34: ...RW80L User Manual 34 2 Choose the appropriate printer type and port Then click OK Take RW80L for example 8 2 1 2 Modify printer 1 Choose the printer you want to modify in the list Click Modify Printer ...

Page 35: ...RW80L User Manual 35 2 Choose the new printer and new port Then click OK 3 The new printer is added successfully ...

Page 36: ...RW80L User Manual 36 8 2 1 3 Delete printer 1 Choose the printer you want to delete in the list and click Delete Printer 2 Click Yes then the printer is deleted ...

Page 37: ...RW80L User Manual 37 8 2 1 4 Connection Test Make sure printer is connected to computer and it is powered on 1 Choose the printer Click Connection Test ...

Page 38: ...he following window If the connection is unsuccessful please connect the printer with computer Notes 1 Make sure printer is connected to computer and power on 2 Make sure printer is loaded with paper 3 Before using the following function carry out the Connection Test first ...

Page 39: ...est contains the following items Printer Test Command Test Manage Images Download Image in Compatible Mode Download Fonts Parameter Setting Advanced Settings 8 2 2 1 Printer Test 1 Self Test Click Self Test to see if the printer will print properly ...

Page 40: ...Click Print Test Text input the text you want to print When you click Print the printer starts printing text content Such as Print Text Test Note The language option in the lower right corner is checked according to the input text For example The input is Simplified Chinese the language is checked for Simplified Chinese the printer prints the input text according to the setting options and if you ...

Page 41: ...the QRCode mode Model 1 2 Module size 1 16 The larger the module value the larger the printed QR code is and the smaller the opposite Error correction level 7 30 The higher the error correction level the more intensive the module graphics ...

Page 42: ...0 Width of the module 2 6 The larger the module value the wider the width of the printed PDF417 barcode and the smaller the opposite Row height 2 8 The larger the module value the longer the printed PDF417 barcode and the smaller the opposite Error connection level ...

Page 43: ...er Manual 43 8 2 2 2 Command Test In the command test you can send command to the printer Input text or hexadecimal data Select a file or enter a command in the input box 1 Click Send by Text input text content ...

Page 44: ...RW80L User Manual 44 Sending Recycle When the interval is set to 3000ms you can set the interval as needed then click Send the printer starts to recycle printing Click Stop to stop the recycle printing ...

Page 45: ...RW80L User Manual 45 2 Click Send by Hex input the content Convert text to HEX or send ESC command 8 2 2 3 Manage Images ...

Page 46: ...add the image if you want to print the picture set the print location before clicking Download mode of G to print the picture It is recommended to use a picture in BMP format 2 Select the print location center left and right Such as left print ...

Page 47: ...RW80L User Manual 47 C Users 1993 Desktop 01 bmp ...

Page 48: ...mode of G an image list number will be generated Click the image list select Delete selected image will delete the image click Delete all Images without clicking the list option to delete all the images in the list Total space 1024KB Free space 1020KB Already loaded 2 ...

Page 49: ...RW80L User Manual 49 8 2 2 5 Download Fonts Select the font from the existing file and click Download Note After downloading the font successfully you need to restart the printer to take effect ...

Page 50: ...eter Setting Note This step needs to restart the printer to take effect 1 Click Parameter Setting to set COM Config Only support the printers configured with serial interface Language and Charset Config Cut Paper Buzzer and Other Config ...

Page 51: ...RW80L User Manual 51 COM Config Click the items to set Baud Rate Data Bits Stop Bits Parity Check and Flow Control Baud Rate Data Bits Stop Bits Parity Check ...

Page 52: ...rial port parameter can be obtained according to the value of the Self test page information After setting the parameters as required click Set and restart the printer After restarting the printer open the main menu screen of the tool and click Modify Printer ...

Page 53: ...e to the value 9600 as shown above and parity None This port allows you to print after setup is complete Language And Charset Config Click the items to set Codepage International Character Language Mode Chinese Mode Arabic Transform and Vietnamese transform Codepage 9600 ...

Page 54: ...RW80L User Manual 54 International Character Language Mode The default mode is Chinese Japanese Korean Chinese Mode ...

Page 55: ...Cut paper after the cover is closed Cut paper when power on Enable Cut paper after the cover is closed When the printer closes the cover it will automatically cut the paper Disable Cut paper after the cover is closed The printer does not cut the paper automatically after closing the cover ...

Page 56: ...Buzzer Buzzer Volume Very Low Low Standard loud Tick Beeping after cutting The beeping time times and interval time can be set for what you want such as 1 milliseconds 2 milliseconds or 3 milliseconds etc The following setting is set as an example When cutting one piece of paper each time the printer will emit the Beep for one time and the beeping time is two milliseconds and beeping interval is t...

Page 57: ...h Auto Line Feed DPI Mode and USB Port Mode Print Density default level 2 The print density value varies according to the paper material and it can be adjusted to suit your needs Paper Width Setting Note Select the paper width above according to the paper print width Auto Line Feed ...

Page 58: ...RW80L User Manual 58 DPI Mode Default 203DPI USB Port Mode ...

Page 59: ...RW80L User Manual 59 Check the Virtual Serial Port Right click the computer and select Manage Click Device Manager to view the virtual port such as COM2 COM2 ...

Page 60: ...RW80L User Manual 60 Return to the printer utility and click Modify Printer Change the port to COM2 COM2 ...

Page 61: ...RW80L User Manual 61 2 After finishing setting all the above parameters click Set and restart the printer then the setting would take effect ...

Page 62: ...rgin When the printer is in the off state the blank part at the top of the printed paper is larger than the blank part at the top of the paper printed in the on state Reduction of Excessive Bottom Margin When the printer is in the off state the blank part of the bottom of the printed paper is larger than the blank part of the bottom of the paper printed in the on state Reduction Vertical Spacing 2...

Page 63: ...25 75 The bigger the reduction height of barcode the smaller the height of the barcode Length of Print Click Length of Print to obtain the length of the paper that the printer has printed Ethernet Setting This mode is divided into Auto Assignment IP and Static IP Mode select one of the modes to connect as needed Note IP addresses can be obtained from the Self test page ...

Page 64: ... IP Mode 1 Change the printer IP address so that the printer IP address such as 192 168 0 33 is the same segment as the host IP address such as 10 0 21 89 Here is the illustration Figure Printer IP Address Figure Host IP Address ...

Page 65: ...anual 65 2 Set the same network segment Figure Printer IP Address Auto Assignment IP This mode automatically assigns the IP address to the printer When the settings are complete click Write then restart the printer ...

Page 66: ...RW80L User Manual 66 8 3 Firmware Update 1 Click FW Update ...

Page 67: ...RW80L User Manual 67 2 Add the bin file and click Update 3 Click Update 4 Update success 5 Restart the printer to take effect ...

Page 68: ...tions and or user manual content may be changed without prior notice 9 2 Operating System OS Environment The following operating systems are supported for usage Microsoft Windows 10 32 bit 64 bit Microsoft Windows 8 32 bit 64 bit Microsoft Windows 7 SPI 32 bit 64 bit Microsoft Windows Vista SP2 32 bit 64 bit Microsoft Windows XP Professional SP3 32 bit Microsoft Windows Server 2012 64 bit Microsof...

Page 69: ...ion Warning Under different operating system the screen has slight difference Please operate it according to the tips Take RW80L Windows 7 as example 1 Double click Windows Driver and choose the language 2 Choose I accept the agreement and click Next ...

Page 70: ...0L User Manual 70 3 Click Next 4 Choose the matched type and port USBxxx is for USB port COMx is for serial port LPTx is for parallel port Choose the type and port of driver such as RW80L USB001 Click Next ...

Page 71: ...led automatically Otherwise proceed to the next step 5 Click Finish POS printer driver is installed successfully 6 After installation the icon will be found in Start Devices and Printers Note If you already installed the driver No matter what kind of port when you connect the printer with computer it will create a USB port automatically ...

Page 72: ...etailed Windows Driver Setting 9 5 1 Printing Preferences 1 Click Start Devices and Printers Right click RW80L and choose Printing preferences 2 According to the different needs choose Paper Offset Rotate Effect Copies in Paper ...

Page 73: ...RW80L User Manual 73 Click on Manager add or delete paper Click on Advanced to set Custom Command Logo Buzzer Code Page Save Paper Cut Paper Feed Paper Cash Drawer Save paper ...

Page 74: ...RW80L User Manual 74 Cut Paper ...

Page 75: ...RW80L User Manual 75 Feed paper Cash drawer ...

Page 76: ...RW80L User Manual 76 Custom command ...

Page 77: ...RW80L User Manual 77 Logo Note this setting needs to be set in utility Open the utility and click Manage Images ...

Page 78: ...RW80L User Manual 78 Click Download Click Add to add a logo BMP format is recommended ...

Page 79: ... 79 Select the print location and then click Download mode of G Such as left print Return to image list to view the image number Note each time click Download mode of G an image list number will be generated Picture bmp ...

Page 80: ...RW80L User Manual 80 Select Printer properties click Print Test Page to view the printing effect ...

Page 81: ...RW80L User Manual 81 Click the Advanced then click Logo ...

Page 82: ...80L User Manual 82 Set the printing time to print and click OK Such as Start Document Return to the logo setting in driver also select Print left Set the key Code according to the image number Such as 0 0 ...

Page 83: ...RW80L User Manual 83 Then click OK ...

Page 84: ...RW80L User Manual 84 Click Print Test Page to view the printing effect ...

Page 85: ...RW80L User Manual 85 Buzzer Note this setting need to be set in utility Code Page ...

Page 86: ...RW80L User Manual 86 3 Click Watermark Set watermark to print Only BMP file can be selected ...

Page 87: ...RW80L User Manual 87 4 Click Halftone to set the halftone ...

Page 88: ...arcode Assuming the font type of the main document is Italics if you want to convert the data 123456 to the barcode printing the steps are as follows Sets the data 123456 font type to a different font from the main document Such as Arial ...

Page 89: ...RW80L User Manual 89 Open the Preference If the document is open you can set it in the document file print preferences ...

Page 90: ...RW80L User Manual 90 1 Add Barcode firstly ...

Page 91: ...RW80L User Manual 91 2 Set the Font Name and the Barcode Option ...

Page 92: ...RW80L User Manual 92 3 Click the Printer Setting Choose the Display Language for Properties ...

Page 93: ...n the Font Substitution select the system text need to be replaced for example Arial and then select the font you want to replace for example 01 and click Settings and the replacement font will display 01 the steps are as follows ...

Page 94: ...RW80L User Manual 94 ...

Page 95: ...RW80L User Manual 95 ...

Page 96: ...RW80L User Manual 96 ...

Page 97: ...RW80L User Manual 97 If you do not have a barcode set the action is as follows 1 Suppose you change the size of the data 123456 for example 2 Set the Printing preferences ...

Page 98: ...RW80L User Manual 98 3 Click the Printer Setting Choose the Display Language for Properties 4 Turn on the Font Substitution ...

Page 99: ...RW80L User Manual 99 5 Select the System Font for example Arial ...

Page 100: ...RW80L User Manual 100 6 Select the font to that you went to replace ...

Page 101: ...RW80L User Manual 101 7 Click Set ...

Page 102: ...RW80L User Manual 102 ...

Page 103: ...0L User Manual 103 9 5 2 Other Settings 1 Click Start Devices and Printers Right click RW80L and choose Printer properties 2 Choose General click on Print Test Page then it will print the current settings ...

Page 104: ...RW80L User Manual 104 3 Click Port to change the other connecting port 4 Click Advanced to set the available time for using ...

Page 105: ...RW80L User Manual 105 9 6 Uninstall Windows Driver 1 Double click Windows Driver and then click OK 2 Choose Uninstall printer driver then click Next ...

Page 106: ...RW80L User Manual 106 3 Choose RW80L then click Next 4 Then it is complete to uninstall ...

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