He10-W User ManualHe10-W User Manual
8
Warranty and RMA
Warranty
All Goods carry a twelve-month, return to base, parts and labour warranty unless otherwise
stated. Damage caused by misuse or abuse, electrical damage due to power fluctuations
such as surges or spikes, incompatible consumables or software, are not covered under
warranty. Consumables or incorrect operation of any Goods according to the
manufacturers’ recommendations are not covered under warranty. Proof of purchase is to
be supplied with all warranty claims.
Unless otherwise stated in writing, where an extended warranty is taken on any Goods, the
scope of that warranty will be as per the standard warranty for the extended period taken.
An extended warranty may only be taken on new Goods and cannot be taken
retrospectively. Any payment for extended warranty must be made at the time of the
original product purchase.
RMA Returns
Before returning any Goods, an RMA (Return Merchandise Authorization) number must be
requested and issued. Goods will not be accepted, credited, or replaced without the RMA
number stated on the returned Goods. Consumable items are not eligible for credit or
return unless otherwise agreed by the Company in writing. Unauthorized returns will not be
shipped back to the sender except at its expense (a handling fee may also apply).
The Customer may return authorised Goods or parts (“items”) using the shipping method of
its choice and is responsible for the return shipping charges. The Company recommends
that the Customer insures the return shipment as the Company cannot be responsible for
damaged or lost shipments. Used or otherwise altered items not in new condition are not
eligible for credit. Upon receipt of your returned items, the Company will inspect them,
return them to inventory if in a new unused condition and issue the Customer with the
credit according to the conditions of the applicable Cancellation of Order.
Please note, we recommend keeping the original packaging for warranty claims and/or
shipping.