Element He10-W, User Manual, Page: 7 / 12

He10-W User ManualHe10-W User Manual
7
I/O
3.5mm headphone jack , Micro HDMI , USB 3.0 Type C Charging port , USB 3.0 Type C port , Micro SD
port
(Listed from left to right, but formatted with arrows would be ideal)
Basic Troubleshooting
The tablet does not boot
1. Check if the battery has not been depleted.
2. Plug the unit into the supplied charger, the charge light should appear red.
3. If the unit will not power on, the battery is depleted and will need time to recharge
before the unit will work.
4. If the unit turns on but does not boot into Windows try following the Recovery steps
below.
Windows Recovery
1. Using a USB C Male to USB A Female adaptor, connect a keyboard to the unit.
2. Turn the unit on and
press F7
to launch the boot devices.
3. Select Setup .
4. Navigate to Save & Exit then select Windows Recover under Boot Override .
5. Select
Troubleshoot
.
6. Select Advanced Options , then Startup Repair and, follow the prompts.
a. If Startup Repair does not fix the issue , select see more recovery options and
select System Restore and follow the prompts (see appendix A for screenshots).
No Internet or network connection
1. Ensure the unit is connected to the Wi-Fi network using Windows’ Network &
Internet settings.
2. Ensure there is a strong enough Wi-Fi signal, try moving closer to the access point.
The unit will not charge
1. Ensure the power supply is plugged into the correct USB-C port.
2. Ensure you are using the original power supply.
3. Ensure the power light (top left) lights up when the unit is connected to the charger.
For all other enquiries, please contact your respective reseller.